Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Aug 4, 2022
The frame rusted at the attachment point for one of the fuel tank support straps. The fuel tank sagged as it was being supported by only one strap.
Incident date: Jul 25, 2022
The contact owns a 2019 Dodge Durango. The contact stated while driving approximately 45 MPH, the vehicle started stalling. The contact stated that the vehicle was not accelerating as needed. The contact noticed the drive(d) indicator light was blinking and the vehicle was jerking. There was a park warning light illuminated. The contact was able to drive safely to the side of the road. The contact... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Aug 4, 2022
Incident date: Aug 1, 2022
As of today, 8/3/2022 I have now replaced multiple parts on my vehicle for the code P0302. I replaced the #2 coil, spark plug for the code previously coming on in June. I now replaced the fuel injector and the manifold gasket but the car is still misfiring. If you do a search on this issue on the internet you will find multiple owners experiencing the same issue I am, do the same steps of repair a... Read more
Incident date: Jul 31, 2022
Apparently common master slave cylinder issue. Clutch pedal gave out and car won't go into gear.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Aug 3, 2022
Incident date: Aug 1, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated there was an abnormal clicking noise detected from the driver's side rear sliding door. The sliding door had seized and failed to open. There were no warning lights illuminated. The contact called the local dealer however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and informed of the failure... Read more
Incident date: May 1, 2021
Catalytic converter. Emissions. 2011-2016 Dodge Journey Were recalled.
Incident date: Nov 1, 2021
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact stated that the power steering became inoperable. There was no warning light illuminated. The A/C unit and the radio remained operational. The vehicle was taken to the local dealer on multiple occasions where it was diagnosed and determined that the computer mo... Read more
Incident date: Nov 1, 2021
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact stated that the power steering became inoperable. There was no warning light illuminated. The A/C unit and the radio remained operational. The vehicle was taken to the local dealer on multiple occasions where it was diagnosed and determined that the computer mo... Read more
Incident date: Jul 27, 2022
Vehicle was parked in a public parking area. Engine off. No one in vehicle. Vehicle had a combustible event occur under the hood. Fire Department came to extinguish. Vehicle was declared a total loss. Vehicle was in excellent condition and well maintained … no prior history of issues other than routine maintenance. No recent maintenance done under hood on vehicle. No body was hurt. Thank... Read more
Fire
Incident date: Jul 27, 2022
Vehicle was parked in a public parking area. Engine off. No one in vehicle. Vehicle had a combustible event occur under the hood. Fire Department came to extinguish. Vehicle was declared a total loss. Vehicle was in excellent condition and well maintained … no prior history of issues other than routine maintenance. No recent maintenance done under hood on vehicle. No body was hurt. Thank... Read more
Fire
Incident date: Jul 27, 2022
Vehicle was parked in a public parking area. Engine off. No one in vehicle. Vehicle had a combustible event occur under the hood. Fire Department came to extinguish. Vehicle was declared a total loss. Vehicle was in excellent condition and well maintained … no prior history of issues other than routine maintenance. No recent maintenance done under hood on vehicle. No body was hurt. Thank... Read more
Fire
Incident date: Jul 6, 2022
While driving with my wife sitting in passenger seat, the headrest safety deployed for no reason. This occurred under normal driving conditions. There was no impact or collision which would have caused the deployment.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Aug 2, 2022
Incident date: Aug 2, 2022
The passenger side sliding rear door just suddenly doesn't open, doesn't unlock, you are unable to open it even manually.
Incident date: Jun 4, 2022
The steering on this vehicle randomly becomes hard to steer during driving. This is very dangerous and the problem should not be occurring in these vehicles so soon. It's electrical power steering, so it's not an easy fix and can really cause accidents with the way it comes and goes while driving.
Incident date: Aug 1, 2022
testetest
Crash
Fire
Incident date: Aug 1, 2022
testetest
Crash
Fire
Incident date: Jul 30, 2022
At 58000 miles I was told today that the torc converter and transmission pump is bad. The car could not idle while in drive and would only stay on if going over 20mph, once under 20mph the car would shake and die out.
Incident date: Jul 25, 2022
This is additional information for NHTSA tracking number 11476438. Through an online search, this issue seems to pertain to not only our vehicle class, but others equipped a HEMI engine. As this happened to me, it is very dangerous. A rapid deceleration on a highway, at highway speeds is dangerous. As the vehicle is decelerating on its own, brakes are not employed. Thus, no brake lights to wa... Read more
Incident date: Aug 1, 2022
No lights on the dashboard were on but the radio/ climate control center screen was flashing. Shut screen off. Was involved in motor vehicle accident with front end collision. Police report and insurance notified. Air bags did not deploy. Approximate speed on impacted was 30mph. Two days prior the auto stop and start system was flashing on dashboard.
Crash
Incident date: Aug 1, 2022
No lights on the dashboard were on but the radio/ climate control center screen was flashing. Shut screen off. Was involved in motor vehicle accident with front end collision. Police report and insurance notified. Air bags did not deploy. Approximate speed on impacted was 30mph. Two days prior the auto stop and start system was flashing on dashboard.
Crash
Incident date: Jan 9, 2021
The contact owns a 2018 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle lost power steering and braking functionality. During the failure, the vehicle had not lost electrical power with the interior lights and instrument cluster illuminated. The vehicle was towed to the local dealer on multiple o... Read more
Incident date: Jan 9, 2021
The contact owns a 2018 Dodge Durango. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The contact stated that the vehicle lost power steering and braking functionality. During the failure, the vehicle had not lost electrical power with the interior lights and instrument cluster illuminated. The vehicle was towed to the local dealer on multiple o... Read more
Incident date: Jul 29, 2022
The contact owns a 2012 Ram 1500. The contact stated that the fuel tank had detached from the vehicle and was left hanging approximately 6 inches from the ground. The contact had taken the vehicle to the dealer who stated that the fuel tank straps needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 67,000.
Incident date: Jul 31, 2022
After filling up the car with fuel (93 octane) the car stalls after a couple of minutes. This has caused unsafe situations as the car has stalled in the middle of intersections and on the road. This has happened consistently after filling up. The car does not start immediately after stalling. After a couple of minutes post stall, I am able to restart the car. At times, the car studders while movin... Read more
Incident date: Jul 31, 2022
After filling up the car with fuel (93 octane) the car stalls after a couple of minutes. This has caused unsafe situations as the car has stalled in the middle of intersections and on the road. This has happened consistently after filling up. The car does not start immediately after stalling. After a couple of minutes post stall, I am able to restart the car. At times, the car studders while movin... Read more
Incident date: Jul 30, 2022
I’ve been smelling fuel inside the car after filling up and around the rear driver side tire and found fuel leaking in the front of that driver side rear tire. I removed the back seats to find fuel sitting on top of the fuel level valve. I dried up everything and unplugged the fuel pump electrical connector to find fuel leaking from the plug itself. I’ve been having issues with me passing out ... Read more
Incident date: Jul 30, 2022
Unknown. My son hit the front passenger headrest with a toy and the headrest deployed. I was in the front passenger seat at the time this happened but it did not hit the back of my head.
Incident date: Jul 27, 2022
I know it's my solenoid my vehicle won't go out of 2 gear. My name is [XXX].[XXX] my number is [XXX]. I'm not sure if anything can be done being the vehicle is so old but I thought I'd give it a try. Email is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jul 27, 2022
I know it's my solenoid my vehicle won't go out of 2 gear. My name is [XXX].[XXX] my number is [XXX]. I'm not sure if anything can be done being the vehicle is so old but I thought I'd give it a try. Email is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jul 22, 2022
My 2015 Dodge Charger is in the shop because of the “Fuel pump and pigtail to the the fuel pump, burnt off the exhaust ” per the mechanics exact words. The mechanic told me my car has the possibility to catch fire/explode and can pose great harm to me and anyone in the car. I was also informed this problem was a manufacturing issue and there was nothing I could have done to cause it or prevent... Read more
Incident date: May 1, 2020
The truck was brought in to dealer to inspect/repair wiring for trailer outlet. When they and began raising the vehicle, the rear lift arms broke through the frame on both sides. When I drove it short way to the repair shop (about 5 miles), the frame on the left broke and sagged and I nearly lost control. The repair shop was in sight and I was able to make it at under 10 mph. The road between the ... Read more
Incident date: Jul 30, 2022
Frame damage where steering box separates
Incident date: Jul 30, 2022
Frame damage where steering box separates
Incident date: Jul 30, 2022
Frame damage where steering box separates
Incident date: Jul 20, 2022
I have multiple Dodge Chargers ranging from 2011 to 2016 and for some reason the fans broke on all of them placing a hole in all the radiators. The fan broke on one car more than once. As a result, the cars begin to overheat. Countless of money has been spent buying these parts. I believe there is a defect in the fans on these vehicles. I have been left on the side of the road with my children a f... Read more
Incident date: Jul 26, 2022
I was driving at highway speed. The vehicle suddenly lost power and began to shutter. It was difficult to control and the vehicle behind me had to swerve to the inside lane to avoid a rear end collision. Upon receipt and diagnosis from Olathe DCJ, they indicated there is a misfire in cylinder 5. Through a Google review, I discovered this is very common know issue. It costs anywhere from $3500... Read more
Incident date: Jul 28, 2022
The contact owns a 2013 Dodge Dart. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to three independent mechanics who diagnosed that the transmission shifter cable bushing had detached from the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle had previously... Read more
Incident date: Jul 28, 2016
The contact owns a 2010 Dodge Journey. The contact stated that the horn would engage independently while the vehicle was turned off and parked in the garage. The contact stated that she would disconnect the horn fuse per the Owner’s Manual. However, the failure would reoccur whenever the fuse was reconnected. The contact stated that the failure was draining the battery and the battery was replac... Read more
Incident date: Jul 28, 2022
Gas backs up and comes out when filling.
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Jul 28, 2022
Incident date: Jul 28, 2022
Problem trans , copliar , overhearting and tires but my dodge still sit at shop waiting but still owe Vehical and try bank and dealership frustrated and need drive school , college , etc shop said different water pump , motor , trans , but fixed themiost and not work and worse now so can’t drive and still owe I am not happy and please email me And can’t speak voice phone thanks
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 28, 2022
Incident date: Jul 28, 2022
Problem trans , copliar , overhearting and tires but my dodge still sit at shop waiting but still owe Vehical and try bank and dealership frustrated and need drive school , college , etc shop said different water pump , motor , trans , but fixed themiost and not work and worse now so can’t drive and still owe I am not happy and please email me And can’t speak voice phone thanks
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jul 28, 2022
Incident date: Jul 28, 2022
Problem trans , copliar , overhearting and tires but my dodge still sit at shop waiting but still owe Vehical and try bank and dealership frustrated and need drive school , college , etc shop said different water pump , motor , trans , but fixed themiost and not work and worse now so can’t drive and still owe I am not happy and please email me And can’t speak voice phone thanks
Incident date: Jul 1, 2022
52019555 For Dodge Dakota Pickup Spare Tire Hoist Wheel Carrier Winch Hanger. Defective Spare Tire Hoist Wheel Carrier Winch Hanger The Spare Tire Hoist Wheel Carrier Winch Hanger contains soft rubber part which disintegrates easily with the elements (rain, cold, dirt, wind, etc.). This allows friction between the metal carrier mechanism and the steel wire that holds the tire. The friction even... Read more
DODGE
CHALLENGER
(2013) - ELECTRICAL SYSTEM
Jul 27, 2022
Incident date: Jul 27, 2022
NHTSA Recall Number17V-435 Suffered failure of alternator as described in recall. Purchased part and fixed myself. Filed reimbursement request, file number 83533254 for part only. Claim denied alleging vehicle not fixed at dealership.
DODGE
CHALLENGER
(2013) - ENGINE
Jul 27, 2022
Incident date: Jul 3, 2022
My car only has 70.000 mi and the engine blew up
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Jul 27, 2022
Incident date: Jul 22, 2022
My 2015 Dodge Dodge Grand Caravan was traveling home to St. Louis from Michigan. The car began to make a whining noise. My wife, who was driving, pulled off the interstate in Indianapolis. As she started driving on the local surface streets, the van began to lurch and behave erratically. She stopped completely and found an auto service center nearby to take it to. As she tried to get there, t... Read more
DODGE
CHALLENGER
(2017) - ELECTRICAL SYSTEM
Jul 27, 2022
Incident date: Nov 23, 2021
The contact owns a 2017 Dodge Challenger. The contact stated while driving 55 MPH, the radio operated independently by changing radio station, making phone calls, and the Navigation System became inoperable. The contact stated that failure occurred without warning. The vehicle was taken to a dealer however, the vehicle was not diagnosed. The contact was provided an estimate to replace the radio. T... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Jul 27, 2022
Incident date: Jul 10, 2022
Passenger sliding door alternates from locking and cannot open to will not lock. This is a safety issue when trying to extricate my great grandchildren from their car seats!
DODGE
GRAND CARAVAN
(2013) - STRUCTURE:BODY
Jul 27, 2022
Incident date: Jul 25, 2022
Over the time we have owned this vehicle the sliding side doors have stopped working & then started. Recently both doors lost power completely . I have read that this is a very common problem with these Vans but the doors when power is lost can not be opened at all from the inside making the passengers crawl out the windows, front doors, or back hatch. If this were a fire, wreck, or emergency this... Read more