Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Aug 13, 2022
Incident date: Jul 21, 2022
First I would like to say I love my van. I did buy used approximately three years ago and it was in great shape. Did not like the fact that I’m not able to check or do anything with my transmission without going to the shop but I was never informed of that prior to purchase. As far as the electrical goes the radio will just stop working no reason whatsoever and then it to work again later. And m... Read more
Incident date: Feb 1, 2022
Rear taillights. The outter section that is lit around, one small section of leds are not working, very common on all the Durangos. Dodge dealership won't pass my inspection. It has nothing to do with brake lights. This should be a recall
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Aug 12, 2022
Incident date: Aug 9, 2022
The driver side sliding door imakes a loud buzzing sound when the door locks. This occurs when the locks are manually activated (by door button or remote) and when the door locks are activated due to movement/speed. This is a potential safety issue as if the door fails to open in an event of an emergency, this could put life in danger. This is a family vehicle made for children that shouldn't have... Read more
Incident date: Aug 9, 2021
The contact owns a 2014 Dodge Durango. The contact stated that when she entered the vehicle, she noticed that the front passenger's side headrest and the front driver's side headrest had deployed. The vehicle was not diagnosed or repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 69,000.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Aug 11, 2022
Incident date: Aug 9, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving approximately 35 MPH suddenly the vehicle's speed began to reduce but the RPMs increased before moments later the vehicle accelerated forward at a high rate of speed. The vehicle was later taken to the local mechanic who diagnosed a transmission failure. No further details were provided. The contact later schedule ... Read more
Incident date: Apr 15, 2022
My car has 7000 miles on it and the brake light is stuck on thanks to a faulty reading in the ABS system. This also causes the car to think someone is in the car because the brake pedal is being pressed. It is illegal to operate a car without the brake lights working properly not to mention unsafe. My car has been setting in the driveway for over 3 months and Chrysler is in no hurry to repair ... Read more
Incident date: Aug 9, 2022
Failure of fuel pump relay on above listed 2012 Ram 1500 at 69,999 miles. Current repair requires replacement of entire TIPM module (at a cost of $1,000 to 2,000) as this relay is soldered to the circuit board deep inside the module, making it nearly impossible to cost effectively replace this critical $10.00 part. Of note, the TIPM installed in this vehicle has 10 slots (9 relays installed and ... Read more
Incident date: Aug 9, 2022
Failure of fuel pump relay on above listed 2012 Ram 1500 at 69,999 miles. Current repair requires replacement of entire TIPM module (at a cost of $1,000 to 2,000) as this relay is soldered to the circuit board deep inside the module, making it nearly impossible to cost effectively replace this critical $10.00 part. Of note, the TIPM installed in this vehicle has 10 slots (9 relays installed and ... Read more
Incident date: Aug 9, 2022
Failure of fuel pump relay on above listed 2012 Ram 1500 at 69,999 miles. Current repair requires replacement of entire TIPM module (at a cost of $1,000 to 2,000) as this relay is soldered to the circuit board deep inside the module, making it nearly impossible to cost effectively replace this critical $10.00 part. Of note, the TIPM installed in this vehicle has 10 slots (9 relays installed and ... Read more
Incident date: Aug 7, 2022
The contact owns a 2011 Dodge Charger. The contact stated while driving, the driver-side headlight failed. The vehicle was taken to an independent mechanic where the headlight was replaced however, the failure recurred. The vehicle was taken to the same independent mechanic but the vehicle had not been diagnosed. The dealer or the manufacturer was not notified of the failure. The failure mileage w... Read more
Incident date: Aug 7, 2022
Key falls out of ignition, key can be removed from ignition in any position including run, transmission does not need to be in park to remove key
Incident date: Aug 9, 2022
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front headrest detached, striking him in the back of his neck. The contact suffered a headache and a sore neck; however, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made... Read more
1 injured
Incident date: Jul 31, 2022
The Passenger Head Rest Exploded While Driving Scared Me Like To Had And Accident Glad No One Was Sitting In It They Could Have Been Injured Made A Loud Boom Shook The Car I Have PTSD From Vietnam Did Not Help None At All
Incident date: Feb 1, 2022
The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall u... Read more
Incident date: Feb 1, 2022
The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall u... Read more
Incident date: May 1, 2022
The contact owns a 2014 Dodge Charger. The contact stated while driving at various speeds, the power steering module failed with several unknown warning lights displayed. The contact took the vehicle to the dealer and was provided a video by the dealer which showed various defects with her vehicle. The contact agreed only to the power steering module repair. After the repair, the contact stated th... Read more
Incident date: May 1, 2022
The contact owns a 2014 Dodge Charger. The contact stated while driving at various speeds, the power steering module failed with several unknown warning lights displayed. The contact took the vehicle to the dealer and was provided a video by the dealer which showed various defects with her vehicle. The contact agreed only to the power steering module repair. After the repair, the contact stated th... Read more
Incident date: May 11, 2020
I swerved to avoid animal in the roadway. Over corrected my skid and went into the ditch at highway speed. The airbag never deployed and I had a fracture to my lumbar 1. Insurance denied my claim and have the vehicle listed as a 2007 charger. They should have at least covered part of this incident as there was full coverage through progressive insurance at the time.
Crash
1 injured
Incident date: Dec 15, 2021
The contact owns a 2012 Dodge Durango. The contact stated that after stopping the vehicle, the vehicle lost motive power and stalled. The failure occurred approximately 60-seconds after stopping the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure but no assistance was offered. The contact stated t... Read more
Incident date: Aug 8, 2022
VIN: [XXX], 2005 Dodge Durang0 SLT, 4.7L. Vehicle purchased party on 07/20/2022. Register and insured 07/21/2022. SAFETY FCA Recall #: H45. NHTSA Recall #: 09v-003; The fuel tank inlet check valve sticks in the open position, causing fuel to spill out of the filler tube when the vehicle is being refueled. Fuel in the presence of an ignition source can result in a fire. Repair Description: The fuel... Read more
Incident date: Aug 8, 2022
The engine/powertrain occasionally does not accelerate on the freeway causing us to backup traffic. This happens randomly and will eventually cause a major accident. I have contacted dodge but they want me to leave my car for 6 weeks with no loaner I am a single mother that is not possible. The car is under bumper to bumper coverage but they still wont fix the issue! Also my heated seats are stuck... Read more
Fire
Incident date: Aug 8, 2022
The engine/powertrain occasionally does not accelerate on the freeway causing us to backup traffic. This happens randomly and will eventually cause a major accident. I have contacted dodge but they want me to leave my car for 6 weeks with no loaner I am a single mother that is not possible. The car is under bumper to bumper coverage but they still wont fix the issue! Also my heated seats are stuck... Read more
Fire
Incident date: Aug 8, 2022
The engine/powertrain occasionally does not accelerate on the freeway causing us to backup traffic. This happens randomly and will eventually cause a major accident. I have contacted dodge but they want me to leave my car for 6 weeks with no loaner I am a single mother that is not possible. The car is under bumper to bumper coverage but they still wont fix the issue! Also my heated seats are stuck... Read more
Fire
Incident date: May 26, 2022
A licensed mechanic did a diagnostic test and the code P1DB7 came up. The reason for calling the mechanic was after driving my car the next day it didn't want to start, there was recalls already repaired apparently yet the code states that it's a Faulty Torque Converter Clutch (TCC) Faulty Transmission Control Module (TCM). there's still an electrical problem TPMS is still not reading the computer... Read more
Incident date: May 26, 2022
A licensed mechanic did a diagnostic test and the code P1DB7 came up. The reason for calling the mechanic was after driving my car the next day it didn't want to start, there was recalls already repaired apparently yet the code states that it's a Faulty Torque Converter Clutch (TCC) Faulty Transmission Control Module (TCM). there's still an electrical problem TPMS is still not reading the computer... Read more
Incident date: May 26, 2022
A licensed mechanic did a diagnostic test and the code P1DB7 came up. The reason for calling the mechanic was after driving my car the next day it didn't want to start, there was recalls already repaired apparently yet the code states that it's a Faulty Torque Converter Clutch (TCC) Faulty Transmission Control Module (TCM). there's still an electrical problem TPMS is still not reading the computer... Read more
Incident date: Aug 6, 2022
My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest literally shoved my head forward. No accidents or anything. It just happened out of no where! This is very dangerous and considering it went off what if it was the driver seat and I was driving! This could have caused an accident.
1 injured
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Aug 7, 2022
Incident date: Aug 6, 2022
Driver side passenger sliding door locked and won’t unlock to open door no manual override way to open door I feel is a safety hazard if in a accident.
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
Aug 7, 2022
Incident date: Aug 2, 2022
The vehicle was parked in driveway sat for 10minutes then the headlights started flashing on and off when we got near the car they stopped we move the away lights would go again. So we opened doors to find the front passenger floorboard and edge of front passenger seat begin to burn. At this point we have not been told a cause of the fire. I surance and chrysler corporate are looking into it
Crash
Fire
DODGE
CHALLENGER
(2018) - SEATS
Aug 7, 2022
Incident date: Aug 2, 2022
The vehicle was parked in driveway sat for 10minutes then the headlights started flashing on and off when we got near the car they stopped we move the away lights would go again. So we opened doors to find the front passenger floorboard and edge of front passenger seat begin to burn. At this point we have not been told a cause of the fire. I surance and chrysler corporate are looking into it
Crash
Fire
DODGE
CHALLENGER
(2018) - ELECTRICAL SYSTEM
Aug 7, 2022
Incident date: Aug 2, 2022
The vehicle was parked in driveway sat for 10minutes then the headlights started flashing on and off when we got near the car they stopped we move the away lights would go again. So we opened doors to find the front passenger floorboard and edge of front passenger seat begin to burn. At this point we have not been told a cause of the fire. I surance and chrysler corporate are looking into it
Crash
Fire
Incident date: Jan 29, 2013
2003 DODGE RAM 1500 DASHBOARD CRACKED ALL OVER. IF INVOLVED IN AN ACCIDENT THE SHARP PCS OF HARD PLASTIC WOULD DEFINITELY IMPALE THE OCCUPANTS. DODGE STATES ITS ONLY A FEW TRUCKS BUT I HAVE NOT SEEN ONE 2003 DODGE RAM WITH A DASHBOARD ON ONE PC. ONCE I WAS FORCED TO BRAKE HARD AND MY PASSENGER REACTED BY SLAMMING HER HAND ON THE DASH AND A SHARP POINT OF A BROKEN PC STABBED INTO HER PALM WHICH BEG... Read more
1 injured
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Aug 6, 2022
Incident date: Jul 29, 2022
I was driving on a side street fortunately instead of the interstate each of the times that the car died! All of the dash lights came on and it just stopped running. I called for service and the tow driver checked the battery and it was fine, but but would not start or jump. Had it towed to the mechanic. A new battery was put on and it ran for a couple of days then died again. It would not jump ... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Aug 6, 2022
Incident date: Jul 29, 2022
I was driving on a side street fortunately instead of the interstate each of the times that the car died! All of the dash lights came on and it just stopped running. I called for service and the tow driver checked the battery and it was fine, but but would not start or jump. Had it towed to the mechanic. A new battery was put on and it ran for a couple of days then died again. It would not jump ... Read more
Incident date: Jul 30, 2022
I recently purchased a 2013 dodge dart sxt and not even 6 months later while driving this vehicle I noticed there was a loss of pressure with my clutch pedal when shifting gears. It initially seemed to return to normal and work fine at times but very quickly declined. At first I'd have some pressure in the clutch but that quickly went to having none whatsoever and the clutch not coming up from the... Read more
Incident date: Jul 30, 2022
I recently purchased a 2013 dodge dart sxt and not even 6 months later while driving this vehicle I noticed there was a loss of pressure with my clutch pedal when shifting gears. It initially seemed to return to normal and work fine at times but very quickly declined. At first I'd have some pressure in the clutch but that quickly went to having none whatsoever and the clutch not coming up from the... Read more
Incident date: Aug 1, 2022
My car has completely locked up going down the road as in I had gas to go but no power steering nothing overn2nd gear all safety lights came on no brakes and after i got it stopped and turned off it wouldn't turn back on. Now I have an issue with it stalling out after coming off an exit or just to a normal stop sign with no warning it jolts kinda shutters and shuts off acts as if it doesn't want t... Read more
Incident date: Aug 1, 2022
My car has completely locked up going down the road as in I had gas to go but no power steering nothing overn2nd gear all safety lights came on no brakes and after i got it stopped and turned off it wouldn't turn back on. Now I have an issue with it stalling out after coming off an exit or just to a normal stop sign with no warning it jolts kinda shutters and shuts off acts as if it doesn't want t... Read more
Incident date: Aug 1, 2022
My car has completely locked up going down the road as in I had gas to go but no power steering nothing overn2nd gear all safety lights came on no brakes and after i got it stopped and turned off it wouldn't turn back on. Now I have an issue with it stalling out after coming off an exit or just to a normal stop sign with no warning it jolts kinda shutters and shuts off acts as if it doesn't want t... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Aug 6, 2022
Incident date: Jan 22, 2021
PASSENGER DOOR WONT LOCK OR OPEN ELECT. DRIVERS SIDE IS LOCKED AND WILL NOT OPEN AT ALL TOTALLY LOCKED A BIG SAFETY HAZARD THE ACUATORS ON BOTH DOORS ARE FAULTY AND ARE A BIG DANGER IF YOU CAN NOT GET OUT OF THE VEHICLE. THIS HAS BEEN KNOWN FOR YEARS BY DODGE AND NOTHING HAS HAPPENED . PLEASE RECALL THIS MAJOR PROBLEM THERE ARE THOUSANDS ON THE INTERNET THAT HAS SAME PROBLEM BOTH SLIDING DOORS TH... Read more
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Aug 6, 2022
Incident date: Aug 3, 2022
The sliding rear passenger door (on the driver’s side) will not open. It happened without warning; after some internet research, it appears that is a frequently occurring issue with models of Dodge Grand Caravans. I’m the event of an emergency the side door panel would be difficult to escape. I have yet to take it a repairman for evaluation.
Incident date: Aug 20, 2019
The contact owns a 2006 Dodge Ram 1500. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 16V352000 (Air Bags), the airbag warning light remained illuminated after starting the vehicle. Additionally, the contact stated that whenever the airbag light was illuminated, there were other electrical failures with the vehicle. The contact stated that the A/C and the heat... Read more
Incident date: Aug 20, 2019
The contact owns a 2006 Dodge Ram 1500. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 16V352000 (Air Bags), the airbag warning light remained illuminated after starting the vehicle. Additionally, the contact stated that whenever the airbag light was illuminated, there were other electrical failures with the vehicle. The contact stated that the A/C and the heat... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Aug 5, 2022
Incident date: Aug 1, 2022
Drivers side door is stuck in the locked position and will not unlock or open no matter what is done.
DODGE
SPRINTER 2500
(2004) - ELECTRICAL SYSTEM
Aug 5, 2022
Incident date: Jun 1, 2019
The contact owns a 2004 Dodge Sprinter 2500. The contact stated the backlight of the instrument panel had remained illuminated after the vehicle was turned off, and remained constantly illuminated. The failure had been ongoing for the past three years. The contact stated that the failure drained the battery; requiring the battery to be replaced. The contact stated that the failure was due to a Man... Read more
Incident date: Aug 4, 2022
I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I s... Read more
Crash
1 injured
Incident date: Aug 4, 2022
I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I s... Read more
Crash
1 injured
Incident date: Aug 4, 2022
I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I s... Read more
Crash
1 injured
Incident date: Aug 4, 2022
The frame rusted at the attachment point for one of the fuel tank support straps. The fuel tank sagged as it was being supported by only one strap.