Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jun 1, 2022
Have had ongoing issues with the electrical system since I purchased this vehicle new yet the dealership continued telling me they couldn't find anything until now. My SUV is 5 years old and now all of a sudden needs a new wiring harness.
Incident date: May 26, 2022
Drivers side head rest deployed. We were in no accident. Head rest popped out coming home from work.
DODGE
CHALLENGER
(2013) — UNKNOWN OR OTHER
Jun 4, 2022
Incident date: Jun 3, 2022
Driving at speeds faster then speed limit cutting people off. Must be problem with vehicle or driver [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
DODGE
GRAND CARAVAN
(2012) — POWER TRAIN
Jun 3, 2022
Incident date: Jan 20, 2022
2012 caravan staling/dyng while driving, at take off from stops n issues starting with it just dying time after time over n over. Getting codes for low input power for the system n tcm plus misfire codes n O2 sensor code. Had new battery n both battery n alternator check out perfect. All new fuses n relays n CB1. Changed Oil, filter n housing n spark plugs twice, all new O2 sensors n new igniti... Read more
DODGE
GRAND CARAVAN
(2012) — ENGINE
Jun 3, 2022
Incident date: Jan 20, 2022
2012 caravan staling/dyng while driving, at take off from stops n issues starting with it just dying time after time over n over. Getting codes for low input power for the system n tcm plus misfire codes n O2 sensor code. Had new battery n both battery n alternator check out perfect. All new fuses n relays n CB1. Changed Oil, filter n housing n spark plugs twice, all new O2 sensors n new igniti... Read more
DODGE
GRAND CARAVAN
(2012) — ELECTRICAL SYSTEM
Jun 3, 2022
Incident date: Jan 20, 2022
2012 caravan staling/dyng while driving, at take off from stops n issues starting with it just dying time after time over n over. Getting codes for low input power for the system n tcm plus misfire codes n O2 sensor code. Had new battery n both battery n alternator check out perfect. All new fuses n relays n CB1. Changed Oil, filter n housing n spark plugs twice, all new O2 sensors n new igniti... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jun 3, 2022
Incident date: Jun 3, 2022
On June 3, 2022, the rear sliding door on the passenger side of my van wouldn't open. It can't be opened via the fob, the button above the driver's center console, nor by hand. It will not unlock. From inside the cabin, I can't unlock the door either. At present, this hasn't put anyone's safety at risk, but if I had had passengers in the back, and we'd been in an accident or some other situat... Read more
Incident date: Dec 20, 2021
Vehicle spontaneously caught on fire while I was at an ATM. No known cause. The vehicle was in good condition for its age with no major repairs needed and no significant body damage. There had been no major mechanical changes to the vehicle during the time I owned it. It was used regularly with appropriate oil changes and repairs as needed and had otherwise been safe to drive. I was unable to... Read more
Fire
Incident date: May 26, 2022
Driver headrest exploded while driving on expressway.
1 injured
Incident date: May 22, 2022
The contact owns a 2011 Dodge Ram 2500. The contact initially received notification of NHTSA Campaign Number: 14V635000 (Engine and Engine Cooling, Fuel System, Diesel). The contact took the vehicle to the dealer and the recall was serviced. Recently, the contact stated that he noticed a fuel leak coming from the fuel heater. The vehicle was taken to an independent mechanic where it was discovered... Read more
Incident date: May 22, 2022
The contact owns a 2011 Dodge Ram 2500. The contact initially received notification of NHTSA Campaign Number: 14V635000 (Engine and Engine Cooling, Fuel System, Diesel). The contact took the vehicle to the dealer and the recall was serviced. Recently, the contact stated that he noticed a fuel leak coming from the fuel heater. The vehicle was taken to an independent mechanic where it was discovered... Read more
Incident date: Jun 1, 2022
The contact owns a 2013 Dodge Durango. The contact stated while his daughter was driving at 15 PMH and coming to a stop with his son in the front passenger seat, the brake pedal was depressed but hesitated to respond, causing a 50-60 feet in stopping distance delay. The brake warning light illuminated. The vehicle lightly crashed into the rear of another occupied vehicle. The contact stated that t... Read more
Crash
Incident date: May 31, 2022
Existing recall for that model is T36. I faced the same issue, Battery warning lamp started to blink, alternator failed, PCU failed, all electric went off during I was driving on the highway with 2 Babys, my wife and dog in the car. outside 78degrees. Almost caused and huge accident. FCA Dodge Chrysler dealers in my town don´t want to help me with that concern. Nobody on the phone is able to ... Read more
Incident date: May 17, 2022
I took my car in for the last recall and now my car wont shift into gear. The gear shifter moves but does not connect to my car to get it to start going. Ive called the dealership and they wont even call me back. My car won't even move. This is a huge hazard!!!
Incident date: Jun 10, 2020
The contact's son owns a 2016 Dodge Journey. The contact stated while her son was driving approximately 40 MPH, the headrest was deployed. The driver pulled over safely but could not reattach the headrest. The driver was not aware of any warning lights were being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repa... Read more
Incident date: May 21, 2022
The contact owns a 2008 Ram 1500. The contact stated while driving approximately 5 MPH, a loud booming noise suddenly occurred from the rear of the vehicle and the rear wheels locked up. The vehicle was towed to the residence and inspected by an independent mechanic who diagnosed that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and... Read more
Incident date: May 30, 2022
While filling gas Leaks out filler Nozzle
Incident date: Apr 23, 2022
Passenger seatbelt will say unbuckled, airbag system not working
Incident date: Apr 23, 2022
Passenger seatbelt will say unbuckled, airbag system not working
Incident date: Apr 23, 2022
Passenger seatbelt will say unbuckled, airbag system not working
DODGE
GRAND CARAVAN
(2018) — STRUCTURE:BODY
May 30, 2022
Incident date: May 26, 2022
The sliding door will not unlock and can not be opened from the interior or exterior. There is an extended warranty covering 2015 through 2017 Dodge Grand Caravans but it does not cover 2018 or newer models even though it is the same design.
DODGE
GRAND CARAVAN
(2014) — SEAT BELTS
May 29, 2022
Incident date: May 29, 2022
While driving, the driver's seat belt will randomly come unbuckled. It was only happening while turning and rarely, but is now increasing in frequency and happens while driving straight.
Incident date: May 28, 2022
I was driving on the highway at about 65mph and at first I noticed that it felt like my tie rod ends were going bad. And then all of a sudden I felt an explosion and my truck made a sharp right dive into the right hand lane and caused the car in that lane to swerve right. I was then able to gain back control and gradually came to a stop on the right hand berm of the highway. The right rear tire ap... Read more
Incident date: Apr 4, 2022
The problem started back in April, where lights on my dash started coming on. I noticed a different feel when i drive now. I dont know if its electrical steering or what. Its the BRAKE, ABS, A TIRE, and A Car with Swerve Lines... I dont feel safe when me and my kids are in truck. One time i was driving and it said i was going 99 but was actually going 45. Also it says there are 4 RECALLS ON THIS M... Read more
Incident date: Apr 4, 2022
The problem started back in April, where lights on my dash started coming on. I noticed a different feel when i drive now. I dont know if its electrical steering or what. Its the BRAKE, ABS, A TIRE, and A Car with Swerve Lines... I dont feel safe when me and my kids are in truck. One time i was driving and it said i was going 99 but was actually going 45. Also it says there are 4 RECALLS ON THIS M... Read more
Incident date: Apr 4, 2022
The problem started back in April, where lights on my dash started coming on. I noticed a different feel when i drive now. I dont know if its electrical steering or what. Its the BRAKE, ABS, A TIRE, and A Car with Swerve Lines... I dont feel safe when me and my kids are in truck. One time i was driving and it said i was going 99 but was actually going 45. Also it says there are 4 RECALLS ON THIS M... Read more
Incident date: Dec 28, 2021
The contact owns a 2020 Dodge Journey. The contact experienced a driver's seat belt functionality failure. There was a seat belt warning light. The vehicle was taken to the local dealer which diagnosed failure with the seat belt. The seat belt was not repaired due to the part not being available. The manufacturer was not notified of the failure. The approximate failure mileage was 142,000
Incident date: May 27, 2022
Track lighting starting to fail. Water accumulation inside the bottom passenger side of track light. 44,000 miles on vehicle. No damage. Presents safety issue with rear visibility. Can cause short in wiring, causing potential fire.
DODGE
GRAND CARAVAN
(2014) — ELECTRICAL SYSTEM
May 27, 2022
Incident date: Apr 20, 2022
Hello good morning I have a serious situation. On April 20, 2022, my 2014 Dodge minivan caught fire at 3:00 a.m. Yes. no explanation. After searching the internet I realized that the same thing has happened to many people with these cars. Look on the official Dodge website, make a claim and they gave me an appointment to see my car on May 24 at Triangle Chrysler in Ponce, Puerto Rico. Later I call... Read more
Fire
Incident date: May 20, 2022
The contact owns a 2010 Dodge Journey. The contact stated that the vehicle failed to turn off even after removing the ignition key. There was no warning light illuminated. The contact stated that occasionally the vehicle would shut off while driving at various speeds without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) which she... Read more
Incident date: May 20, 2022
The contact owns a 2010 Dodge Journey. The contact stated that the vehicle failed to turn off even after removing the ignition key. There was no warning light illuminated. The contact stated that occasionally the vehicle would shut off while driving at various speeds without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) which she... Read more
Incident date: May 13, 2022
The center liftgate "racetrack" lamp assembly experienced water intrusion and pooling in the lower RH corner between the clear outer lens and red LED light strip. The concern and defect were confirmed by the local Dodge service department and replaced under the vehicle manufacturer's Basic Limited Warranty. Observation of other 2014-2022 Dodge Durango models with the same lamp assembly and water... Read more
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
May 26, 2022
Incident date: May 22, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his fiancé was driving 35 MPH, the vehicle lost motive power and stalled without warning. The vehicle was then driven to the independent mechanic but was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Incident date: May 25, 2022
At 40 mph and more vehicle stalls and shake intermittent stalls, stumble. vehicle do not cut off. but stumble real bad. it's really bad in overdrive. 2 or more people in it.
Incident date: May 25, 2022
At 40 mph and more vehicle stalls and shake intermittent stalls, stumble. vehicle do not cut off. but stumble real bad. it's really bad in overdrive. 2 or more people in it.
Incident date: May 25, 2022
At 40 mph and more vehicle stalls and shake intermittent stalls, stumble. vehicle do not cut off. but stumble real bad. it's really bad in overdrive. 2 or more people in it.
DODGE
GRAND CARAVAN
(2016) — SUSPENSION
May 26, 2022
Incident date: May 26, 2022
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new... Read more
Incident date: Apr 23, 2022
The vehicles first issue I had was about a month of owning the vehicle , with the Uconnect infotainment system not wanting to turn off or on and being frozen with only showing a still image of the back camera. I fixed it after I disconnected the battery for about 2 minutes. Then I had a transmission problem which needed servicing not even a year into owning the vehicle. I had to go to the servic... Read more
Incident date: Apr 23, 2022
The vehicles first issue I had was about a month of owning the vehicle , with the Uconnect infotainment system not wanting to turn off or on and being frozen with only showing a still image of the back camera. I fixed it after I disconnected the battery for about 2 minutes. Then I had a transmission problem which needed servicing not even a year into owning the vehicle. I had to go to the servic... Read more
Incident date: Apr 23, 2022
The vehicles first issue I had was about a month of owning the vehicle , with the Uconnect infotainment system not wanting to turn off or on and being frozen with only showing a still image of the back camera. I fixed it after I disconnected the battery for about 2 minutes. Then I had a transmission problem which needed servicing not even a year into owning the vehicle. I had to go to the servic... Read more
Incident date: May 25, 2022
Headlights are so dim you can barely see the road at times at night or in the rain.
DODGE
GRAND CARAVAN
(2018) — LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
May 25, 2022
Incident date: May 18, 2022
The contact owns a 2018 Dodge Grand Caravan. The contact stated his wife had locked the vehicle and while attempting to unlock the driver's side sliding door the next day, the door failed to unlock. The contact's wife attempted to unlock the door using the key fob and manually from the inside and the outside however, the door failed to unlock. The vehicle was taken to the dealer where it was diagn... Read more
DODGE
CHARGER
(2015) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
May 25, 2022
Incident date: May 11, 2022
The contact owns a 2015 Dodge Charger. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact coasted the vehicle to the side of the roadway and restarted the vehicle. The failure recurred several times. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the TCM had failed and needed to... Read more
Incident date: May 20, 2022
The contact owns a 2014 Dodge Charger. The contact stated that there was a strong gasoline odor coming from the vehicle. The check engine warning light was illuminated. The contact had the vehicle towed to Ramey Chrysler Jeep Dodge Ram (127 Frazier Dr, Princeton, WV 24739) where the evaporated gas canister was replaced under an unknown recall; however, the failure persisted after the repair. The c... Read more
Incident date: May 20, 2022
The contact owns a 2014 Dodge Charger. The contact stated that there was a strong gasoline odor coming from the vehicle. The check engine warning light was illuminated. The contact had the vehicle towed to Ramey Chrysler Jeep Dodge Ram (127 Frazier Dr, Princeton, WV 24739) where the evaporated gas canister was replaced under an unknown recall; however, the failure persisted after the repair. The c... Read more
Incident date: May 24, 2022
Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when th... Read more
Incident date: May 24, 2022
Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when th... Read more
Incident date: May 24, 2022
Sometimes when I turn my car on the front screen won’t turn on it will stay black, when I go to back up my rear view camera won’t work, sometimes my two front windows won’t roll down, my defroster won’t turn on in the front, my blowers used to work where I was able to switch them to defrost, just face, or feet but it’s just stuck on one setting and my passenger side blows hot air when th... Read more
Incident date: May 24, 2022
The AWD light keeps flashing and it’s making my car jerk and not able to drive it. I have 3 kids and can’t be driving it and get stuck on the side of the road.
Incident date: May 24, 2022
Fuel tank leaking from the top of the tanks on my 2006 dodge ram Quad cab SLT 5.7 Liter truck. Been leaking a few years after buying my 2006 truck in 2006 brand new. Only way to get one is buying a new fuel tank which is to expensive to buy and unable to repair it is where this tank should have a recall.