Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jun 17, 2022
Unknown Will be driving down the road and the truck will shut off. When this happens it also affects the power steering and the power brakes. Has happened at a spotlight and I had to push it thru a busy intersection. Has happened going down the road just at random. No warning. But it does show (No Bus) when this happens but it does not trigger a code or engine light Try to start it and it w... Read more
Incident date: Jun 17, 2022
Unknown Will be driving down the road and the truck will shut off. When this happens it also affects the power steering and the power brakes. Has happened at a spotlight and I had to push it thru a busy intersection. Has happened going down the road just at random. No warning. But it does show (No Bus) when this happens but it does not trigger a code or engine light Try to start it and it w... Read more
Incident date: Jun 2, 2022
I have read there is a rear differential recall and it is not listed on the recall list. I am worried my carrier bearing will fail possible causing severe damage possibly death.
Incident date: Jun 2, 2022
I have read there is a rear differential recall and it is not listed on the recall list. I am worried my carrier bearing will fail possible causing severe damage possibly death.
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jun 16, 2022
Incident date: Jun 8, 2022
The drivers side siding door lock has failed making the door unable to be unlocked automatically or manually. This has left the door inoperable. This is a serious safety risk which leaves a person in the back seat unable to exit the vehicle through that door in the event of an emergency. The vehicle has not yet been inspected for this issue. There was no warning indicators of the failed door lock... Read more
Incident date: Feb 1, 2022
The contact's son owns a 2013 Dodge Charger. The contact stated that the air bag warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 98,000.
DODGE
GRAND CARAVAN
(2013) — STRUCTURE:BODY:DOOR
Jun 16, 2022
Incident date: Feb 1, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while the vehicle was stationary, the driver’s side sliding door independently opened without warning. The failure continued after the contact manually closed the sliding door. As the failure persisted, the door eventually failed to open electronically or manually. Neither the dealer nor the manufacturer was notified of the fai... Read more
DODGE
GRAND CARAVAN
(2012) — UNKNOWN OR OTHER
Jun 15, 2022
Incident date: May 10, 2022
My Dodge Grand caravan is having ignition issues and will randomly die while driving or just sitting. It has happened on the highway going 70mph. It is very dangerous as I lose all power until I would flip the ignition off and then back on. I have looked and found the recall on other vans but it is not listed under my VIN. What do I do to get this fixed before I am in am accident.
DODGE
GRAND CARAVAN
(2012) — ELECTRICAL SYSTEM
Jun 15, 2022
Incident date: May 10, 2022
My Dodge Grand caravan is having ignition issues and will randomly die while driving or just sitting. It has happened on the highway going 70mph. It is very dangerous as I lose all power until I would flip the ignition off and then back on. I have looked and found the recall on other vans but it is not listed under my VIN. What do I do to get this fixed before I am in am accident.
Incident date: Jun 1, 2022
Vehicle caught fire in drive way while raining seems as though the ac blower resistor caught fire
Fire
Incident date: Jun 14, 2022
I am tasked with maintaining a fleet of Dodge Charger police vehicles. I have a constant and concerning problem that needs to be addressed. On nearly all of the vehicles in service, the fuel pumps crack and leak raw fuel onto the ground, hot exhaust. aside from the toxic fumes trapped in the vehicle, this presents a MAJOR safety issue as the raw fuel could be ignited by the exhaust system. I have ... Read more
Incident date: Jun 15, 2022
The safety issue is due to the delamination between the Liquid Crystal Display (LCD) and touch screen digitizer of the Uconnect 8.4 Instrument Panel Module. This unit controls the infotainment system, navigation, and numerous vehicle settings. The failure mode of continuous false selections (ghost touches) is far beyond merely annoying. It is very distracting to drive a vehicle which is randomly s... Read more
Incident date: Apr 14, 2022
My cars fuel pump is being recalled which is causing starting issues and at times the car wont start. When driving the car it feels a bit of a lag or a loss in power. i have called for the recall parts to be fixed at the dealer for months now. they claim there is part issues or shipping issues on the parts. This an important part needs to be fixed and may cause more damage in the future to the eng... Read more
Incident date: Jun 7, 2022
Passenger side Head rest deployed for no reason No safety issues. Have not ‘contacted dealer. No inspections conducted. No warnings
Incident date: Jun 14, 2022
The TIPM is starting to fail. The power locks do not work, the car has problems starting has a very slow start, the horn will randomly go off and sometimes it does not want to start at all. Every article I’ve read, and every dealership I’ve talked with has said to replace the entire TIPM module. There are many other cases like this and it all comes down to the module. So with this said I am as... Read more
Incident date: Jun 14, 2022
The TIPM is starting to fail. The power locks do not work, the car has problems starting has a very slow start, the horn will randomly go off and sometimes it does not want to start at all. Every article I’ve read, and every dealership I’ve talked with has said to replace the entire TIPM module. There are many other cases like this and it all comes down to the module. So with this said I am as... Read more
Incident date: Jun 14, 2022
The TIPM is starting to fail. The power locks do not work, the car has problems starting has a very slow start, the horn will randomly go off and sometimes it does not want to start at all. Every article I’ve read, and every dealership I’ve talked with has said to replace the entire TIPM module. There are many other cases like this and it all comes down to the module. So with this said I am as... Read more
Incident date: Jun 1, 2022
The passenger side headrest deployed (popped forward). The vehicle has not been repaired and is available for inspection. This is a major concern since this could happen to the driver as well while driving and potentially cause an accident. The manufacturer knows about this and has an active warranty to cover it. However, why is this not an active recall? It’s a major safety concern for dri... Read more
Incident date: Jun 13, 2022
The front passenger active headrest restraint deployed randomly, without cause. It appears the hinges inside that hold it closed developed cracks and failed, allowing it to deploy. Yes, it is available for inspection upon request. It smacked the passenger in the back of the head fairly hard and caused a distraction for everyone in the car as it was sudden and loud. The vehicle has not been taken i... Read more
Incident date: Jun 3, 2022
The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.
Incident date: Jun 3, 2022
The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.
DODGE
CHALLENGER
(2014) — STEERING
Jun 13, 2022
Incident date: Jun 3, 2022
A car pulled out in .frount of me doing 45 he was making a right turn light turned yellow would of made the crossing but had to swerve to miss the car and hit a pole causing frount end damage,estimate repaired 6000.00to 7500.00 in damages air bags did not deploy police,officer. Made a report and said that they should of deployed in the report I just bought the car from dodge of Oxnard. And found o... Read more
Crash
1 injured
DODGE
CHALLENGER
(2014) — UNKNOWN OR OTHER
Jun 13, 2022
Incident date: Jun 3, 2022
A car pulled out in .frount of me doing 45 he was making a right turn light turned yellow would of made the crossing but had to swerve to miss the car and hit a pole causing frount end damage,estimate repaired 6000.00to 7500.00 in damages air bags did not deploy police,officer. Made a report and said that they should of deployed in the report I just bought the car from dodge of Oxnard. And found o... Read more
Crash
1 injured
DODGE
CHALLENGER
(2014) — AIR BAGS
Jun 13, 2022
Incident date: Jun 3, 2022
A car pulled out in .frount of me doing 45 he was making a right turn light turned yellow would of made the crossing but had to swerve to miss the car and hit a pole causing frount end damage,estimate repaired 6000.00to 7500.00 in damages air bags did not deploy police,officer. Made a report and said that they should of deployed in the report I just bought the car from dodge of Oxnard. And found o... Read more
Crash
1 injured
Incident date: Jun 10, 2022
The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.
1 injured
DODGE
GRAND CARAVAN
(2017) — ENGINE
Jun 11, 2022
Incident date: Jun 11, 2022
Two days after getting the vehicle inspected prior to a long road trip; the check engine light came on. Apparently, Dodge Vans commonly have a cylinder two misfire.My online research indicates this is an expensive repair and isn’t covered under warranty. We have 89k miles.
Incident date: May 29, 2022
I purchased a 2013 dodge journey approximately 8 months ago. Before I bought it I asked the salesperson if the front end was out of alignment, as it pulled to the right. He told me everything was checked, and it was in excellent condition. He told me the reason it pulled to the right is that the roads were made with a slight slant for water to run off. It continued to pull, although it was drivabl... Read more
Incident date: Jun 9, 2022
Vehicle has less than 100,000 miles (strictly highway miles) and rear sub frame has completely rusted through causing back alignment to be drastically out, and fish tailing, which also causes hazardous steering control on dry and especially wet roads. Rapid wear and replacement of tires on rear end. I have researched and found this to be a consistent problem on multiple sites and forums.
Incident date: Jun 9, 2022
Vehicle has less than 100,000 miles (strictly highway miles) and rear sub frame has completely rusted through causing back alignment to be drastically out, and fish tailing, which also causes hazardous steering control on dry and especially wet roads. Rapid wear and replacement of tires on rear end. I have researched and found this to be a consistent problem on multiple sites and forums.
Incident date: Jun 9, 2022
Vehicle has less than 100,000 miles (strictly highway miles) and rear sub frame has completely rusted through causing back alignment to be drastically out, and fish tailing, which also causes hazardous steering control on dry and especially wet roads. Rapid wear and replacement of tires on rear end. I have researched and found this to be a consistent problem on multiple sites and forums.
Incident date: Jun 3, 2022
Rotted Subframe on Dodge Caliber I was driving home after picking my kids up from school and my front tires would not steer and were wobbling while driving, losing control of my vehicle. I had to pull over on the side of the road so I did not crash with my children in the car. I called a tow company and had it towed to the closest independent service center. Yes, the problem was reproduced by a lo... Read more
Incident date: Jun 3, 2022
Rotted Subframe on Dodge Caliber I was driving home after picking my kids up from school and my front tires would not steer and were wobbling while driving, losing control of my vehicle. I had to pull over on the side of the road so I did not crash with my children in the car. I called a tow company and had it towed to the closest independent service center. Yes, the problem was reproduced by a lo... Read more
Incident date: Jun 3, 2022
Rotted Subframe on Dodge Caliber I was driving home after picking my kids up from school and my front tires would not steer and were wobbling while driving, losing control of my vehicle. I had to pull over on the side of the road so I did not crash with my children in the car. I called a tow company and had it towed to the closest independent service center. Yes, the problem was reproduced by a lo... Read more
Incident date: May 18, 2022
Abs light and traction light on. Alternator looses power. Alternator does keep the car running when disconnect from the battery.
Incident date: May 18, 2022
Abs light and traction light on. Alternator looses power. Alternator does keep the car running when disconnect from the battery.
Incident date: Jun 8, 2022
1. The Panic Alarm randomly goes off without be activated by anyone. Possibly a TIPM issue which couldn't be investigated because it randomly went away. Maybe it will go off in the middle of the night in my subdivision. Who knows it's unpredictable. 2. Right Turn Signal & Stop Light would not work on the trailer. I confirmed that it wasn't an issue with the trailer but it was a problem with the T... Read more
Incident date: Jun 8, 2022
1. The Panic Alarm randomly goes off without be activated by anyone. Possibly a TIPM issue which couldn't be investigated because it randomly went away. Maybe it will go off in the middle of the night in my subdivision. Who knows it's unpredictable. 2. Right Turn Signal & Stop Light would not work on the trailer. I confirmed that it wasn't an issue with the trailer but it was a problem with the T... Read more
Incident date: Jun 8, 2022
Loud belt squealing during a turn followed by "battery saver mode" message which then turned into smoke under the hood.
Incident date: Jun 8, 2022
Loud belt squealing during a turn followed by "battery saver mode" message which then turned into smoke under the hood.
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Jun 8, 2022
Incident date: May 31, 2022
Our 2017 back sliding doors won’t open we had to get people out by the front passenger door. It will not open manually. This was very scary! Especially when the kids are freaking out.
Incident date: May 26, 2022
oil filter housing failed at 70,000 miles. The issue caused leaking oil to contaminate the environment and burn on the auto components that caused smoke and unsafe driving conditions. The oil filter housing failed and due to oil loss the check engine light came on. My repair mechanic said that this is a common issue and there is a limited stock of replacement parts due to the issue. Online res... Read more
Incident date: May 28, 2022
Without warning, the Driver-seat active head restraint (AHR Head Rest) deployed WHILE DRIVING ON THE HIGHWAY nearly resulting in an accident. There were no sudden stops, sudden movements of the vehicle, nor were there any bumps or pot-holes; I was simply driving down the highway. It's like a punch to the back of the head, while driving, creating an extremely unsafe situation, especially in heavy t... Read more
Incident date: Jun 5, 2022
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
Incident date: Jun 5, 2022
My car was parked in the driveway and when I went to leave in my car I noticed the headrest felt odd. I got out of the car to inspect it and found that the active head rest had deployed. The vehicle has not been in an accident and was parked at time of incident.
Incident date: May 13, 2022
Vehicle became unresponsive on the highway due to 220 amp Alternator overheating and frying the PCM as a result. Same exact issue as recall item T36.
Incident date: May 13, 2022
Vehicle became unresponsive on the highway due to 220 amp Alternator overheating and frying the PCM as a result. Same exact issue as recall item T36.
Incident date: May 13, 2022
Vehicle became unresponsive on the highway due to 220 amp Alternator overheating and frying the PCM as a result. Same exact issue as recall item T36.
Incident date: Jun 3, 2022
Chrysler Customer Care PO Box 21-8004 Auburn Hills, MI 48321-8004 June 3, 2022 Dear Customer Care, I own a 2019 Chrysler Dodge Durango Pursuit. I purchased it used last year from a Chrysler dealer in Newcastle, Maine. Today, as I was driving along the road my car completely shut off. It was totally without any power at, thankfully, only 35-40 mph. I had no brakes, no power steering, no light... Read more
DODGE
GRAND CARAVAN
(2016) — AIR BAGS
Jun 5, 2022
Incident date: Jun 3, 2022
I hit a deer; air bag light came on but the air bags did not deploy.
Crash
Incident date: Jun 1, 2022
Have had ongoing issues with the electrical system since I purchased this vehicle new yet the dealership continued telling me they couldn't find anything until now. My SUV is 5 years old and now all of a sudden needs a new wiring harness.