Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Sep 8, 2022
I almost died, I escaped my car moments before it completely exploded into flames. I was driving down the interstate and it said it was overheating for a couple seconds and then the car went completely dead going 70 miles per hour. My steering wheel locked up so I fought to pull it off the road and stop it, I had a bad feeling so I checked the front of the car but it was inflamed once I got out an... Read more
Fire
DODGE
CHALLENGER
(2016) - ENGINE
Sep 8, 2022
Incident date: Jan 1, 2022
The contact owns a 2016 Dodge Challenger. The contact stated that while operating the vehicle, there was a knocking and ticking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine lifters and rocker's arms were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the fail... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Sep 8, 2022
Incident date: Jan 1, 2021
Vehicle Description: 2019 DODGE GRAND CARAVAN 75,000 miles [XXX] Transmission is slipping between gears, erratic up or down shifts Transmission slams into 1st & 2nd gear. Especially at low RPM Transmission will not downshift properly Transmission Clunking into drive from park Transmission slamming into differential and drive train. Transmission passing gear is erratic into lower gears. INFORMATI... Read more
Incident date: Aug 25, 2022
The engine was making a loud clicking noise as soon as I started it up. I towed it to the dealer (Sports Durst) and the diagnostic said the engine needs rebuilding. The SUV has only 80.041 miles on it and the engine has deteriorated is a common problem with this mileage. There are comments all over the internet about the Hemi 5.7 engine failing around 80,000 miles. I should not have to pay to repa... Read more
Incident date: Aug 29, 2022
Experiencing delamination of UConnect touchscreen on my 18 Dodge Charger. This is causing a bubble to form under the screen. This causes “ ghost touches” to the screen. This causes quite a bit of distraction while driving as the the system will register touches on its own and go into the various controls that are controlled through the touch screen such and radio, hands free calling, navigati... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 7, 2022
Incident date: Aug 18, 2022
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
DODGE
GRAND CARAVAN
(2016) - ENGINE
Sep 7, 2022
Incident date: Aug 18, 2022
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
DODGE
GRAND CARAVAN
(2016) - AIR BAGS
Sep 7, 2022
Incident date: Aug 18, 2022
56k miles and transmission needed to be replaced on my 2016 Dodge Caravan. Immediately following my airbag light went on as well as my engine light. There was a recall on certain transmissions built. They need to look into it further.
Incident date: Sep 6, 2022
The gas gage on the dash is not reading properly my car said I had 1/8 of a tank and then driving down the interstate my car dies in the middle of the road lights went out power steering
Incident date: Sep 6, 2022
The gas gage on the dash is not reading properly my car said I had 1/8 of a tank and then driving down the interstate my car dies in the middle of the road lights went out power steering
Incident date: Sep 6, 2022
The gas gage on the dash is not reading properly my car said I had 1/8 of a tank and then driving down the interstate my car dies in the middle of the road lights went out power steering
DODGE
GRAND CARAVAN
(2016) - LATCHES/LOCKS/LINKAGES
Sep 6, 2022
Incident date: Sep 5, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door was locked and could not be opened from inside or outside the vehicle. Additionally, the door would not open while using the key fob. The cause of the failure was not determined. The manufacturer and local dealer was not contacted regarding the failure. The failure mileage was 128,359.
Incident date: Sep 4, 2022
Electrical - the vehicle while driving just shut off. No power, no lights, the engine died. The vehicle was brought to a stop, placed in park and then restarted without issue. The ABS system - the brakes failed to work. While at a stop light, brakes depressed, the vehicle began rolling backwards.
Incident date: Sep 4, 2022
Electrical - the vehicle while driving just shut off. No power, no lights, the engine died. The vehicle was brought to a stop, placed in park and then restarted without issue. The ABS system - the brakes failed to work. While at a stop light, brakes depressed, the vehicle began rolling backwards.
Incident date: Aug 31, 2022
The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a ... Read more
Fire
Incident date: Aug 31, 2022
The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a ... Read more
Fire
Incident date: Sep 5, 2022
Driving down the road and lost all steering
Incident date: Sep 1, 2022
Where the sway bar is bolted to the chassis has completely deteriorated causing sway bar to completely detach from both sides of the frame. This has caused it very difficult to steer and nearly impossible the more MPH the vehicle goes. I own another vehicle nearly exactly the same but a 1998 dodge ram 1500 vin number [XXX]. It to has the same exact problem. I believe that the quality of steel used... Read more
Incident date: Sep 1, 2022
Where the sway bar is bolted to the chassis has completely deteriorated causing sway bar to completely detach from both sides of the frame. This has caused it very difficult to steer and nearly impossible the more MPH the vehicle goes. I own another vehicle nearly exactly the same but a 1998 dodge ram 1500 vin number [XXX]. It to has the same exact problem. I believe that the quality of steel used... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Sep 3, 2022
Incident date: Aug 1, 2022
MY VAN CRANKS, BUT WON'T START, IT HAPPENS ON AND OFF... IT SEEMS TO BE THE FUEL PUMP RELAY EVERYONE'S TALKING ABOUT
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Sep 3, 2022
Incident date: Aug 1, 2022
MY VAN CRANKS, BUT WON'T START, IT HAPPENS ON AND OFF... IT SEEMS TO BE THE FUEL PUMP RELAY EVERYONE'S TALKING ABOUT
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Sep 3, 2022
Incident date: Aug 15, 2022
When I shut my car off and open the driver's side door there is a loud buzzing sound in the passenger side sliding door. Very annoying. I noticed there are quite a number of complaints with this problem on different websites. One person had to pay $680 to the dealership to have it repaired. It seems that this should be a recall issue. That is a lot of money.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Sep 3, 2022
Incident date: May 27, 2022
Passenger rear door would not lock and I have been unable to secure my car from theft. I put gorilla tape on the handle to discourage anyone from opening it. Then it started buzzing. My mechanic has "fixed" it twice, and he has it locking for now, but it buzzes EVERY TIME the door locks or unlocks. I am unable to keep spending money on fixing it and now understand that it is a known problem wi... Read more
Incident date: Aug 30, 2022
While driving my 2004 dodge Dakota all the gauges, including the speedometer and the tachometer stopped working. Everything went off although the truck was still running. I had headlights turn signals an emergency flashers nothing else. I don’t know how fast I was going how much fuel I had or if my engine was running hot nothing. This is something that could spook a driver to a point where he... Read more
Incident date: Jul 25, 2022
The contact owns a 2016 Dodge Journey. The contact stated while driving approximately 45 MPH, the vehicle began to decelerate and lost motive power. The contact depressed the brake pedal to stop the vehicle. While coming to a stop the vehicle inadvertently lunged forward. The vehicle was turned off and restarted but failed to exceed 30 MPH while driving. The contact stated that the check engine wa... Read more
DODGE
JOURNEY
(2014) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Sep 2, 2022
Incident date: Aug 30, 2022
The contact owns a 2014 Dodge Journey. The contact stated that the ABS warning light, TPMS, and cruise control warning lights had illuminated on and off. The vehicle was taken to the dealer where it was diagnosed that the ABS sensor was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Incident date: Aug 30, 2022
The contact owns a 2014 Dodge Journey. The contact stated that the ABS warning light, TPMS, and cruise control warning lights had illuminated on and off. The vehicle was taken to the dealer where it was diagnosed that the ABS sensor was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Incident date: Aug 25, 2022
Upon bringing our Caliber into a service shop to install shocks because we thought the severe vibration was from worn shocks, we were told the entire rear suspension subframe was rotted and rusted to the point of the driver-side rear was almost split in half. Had it been driven much farther, the left rear wheel would have been separated from the subframe. The shop did not want the car driven any ... Read more
Incident date: Aug 12, 2022
Passenger active head restraint deployed unexpected and without collision.
Incident date: Jul 28, 2022
I just received this truck, 2012 RAM 1500, from my uncle. Worked great for a couple of months but then started having issues with the engine stalling and losing power while driving. Then I would have issues getting it to start again. The last time I was stranded was at a friend's house and wasn't able to get it to start again. His cousin that works on cars initially determined it was a fuel pu... Read more
Incident date: Jul 28, 2022
I just received this truck, 2012 RAM 1500, from my uncle. Worked great for a couple of months but then started having issues with the engine stalling and losing power while driving. Then I would have issues getting it to start again. The last time I was stranded was at a friend's house and wasn't able to get it to start again. His cousin that works on cars initially determined it was a fuel pu... Read more
Incident date: Aug 31, 2022
No-start after 10 yrs of driving service the engine light comes on from No-start.
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Aug 31, 2022
Incident date: Aug 27, 2022
The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Aug 31, 2022
Incident date: Aug 27, 2022
The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Aug 31, 2022
Incident date: Aug 31, 2022
I am experiencing an issue with the Totally Integrated Power Module TIPM. That can not be repaired by a local auto mechanic professional service. This appears to be a chronic issue with this vehicle make and model. In the 2011 this issue has been deemed a recall, yet the 2012, despite having the same engine, has not been deemed a recall. This needs to be addressed. Furthermore, the Dodge Car... Read more
Incident date: Aug 29, 2022
Yesterday, the Front Right Wheel completely separated from the axel while driving 25 mph. The truck veered sharply to the right, crashing into the driver's side of a fortunately unoccupied parked car, and continued to the right into the curb. I was not seriously injured, though my neck was strained. The tire and rim were destroyed, and it appears that the metal attachment from the wheel to the car... Read more
Crash
1 injured
Incident date: Aug 29, 2022
Yesterday, the Front Right Wheel completely separated from the axel while driving 25 mph. The truck veered sharply to the right, crashing into the driver's side of a fortunately unoccupied parked car, and continued to the right into the curb. I was not seriously injured, though my neck was strained. The tire and rim were destroyed, and it appears that the metal attachment from the wheel to the car... Read more
Crash
1 injured
Incident date: Aug 29, 2022
Yesterday, the Front Right Wheel completely separated from the axel while driving 25 mph. The truck veered sharply to the right, crashing into the driver's side of a fortunately unoccupied parked car, and continued to the right into the curb. I was not seriously injured, though my neck was strained. The tire and rim were destroyed, and it appears that the metal attachment from the wheel to the car... Read more
Crash
1 injured
Incident date: Mar 1, 2022
Passenger side seat belt fails to retract preventing proper utilization of the seat belt, limiting the effectiveness of the restraint device.
Incident date: Aug 16, 2022
The airbag light on the dashboard kept going on and off with a ring when it came on.
Incident date: Jul 21, 2022
My 2012 dodge durango sxt, rear turn signal stop flashing, front turn signal works, but not the rear .no turn signal or brakes lights
Incident date: Jul 21, 2022
My 2012 dodge durango sxt, rear turn signal stop flashing, front turn signal works, but not the rear .no turn signal or brakes lights
Incident date: Mar 2, 2020
Starting around 2020 when I moved to the new house and I constantly had to make a slow left turn underneath this underpass. I noticed that it would die every time. And I started noticing that it was a pattern because I have the blinker on the brake pressed and I turn the wheel the left that’s when it would die every time and I’ve had the gas pedal off I wouldn’t be giving any gas. I looked ... Read more
Incident date: Aug 29, 2022
Front Calipers have excessive play with new pads and rotors
Incident date: Jul 18, 2022
The hydraulic control unit antilock break system module in vehicle system reads falsely for pressure in primary circuit. I use car for rental service but can no longer use it until it is fixed
Incident date: Jul 18, 2022
The hydraulic control unit antilock break system module in vehicle system reads falsely for pressure in primary circuit. I use car for rental service but can no longer use it until it is fixed
Incident date: Aug 20, 2022
No warning or engine light appeared; the gas pedal did not function as intended and accelerated while trying to parallel park when I put the shift knob in reverse the car immediately accelerated on its own to full force and I nearly Crashed into a bus stop filled with people losing control of the car I immediately managed to stop the car by pressing on the brake pedal which the car still had sligh... Read more
Incident date: Aug 20, 2022
No warning or engine light appeared; the gas pedal did not function as intended and accelerated while trying to parallel park when I put the shift knob in reverse the car immediately accelerated on its own to full force and I nearly Crashed into a bus stop filled with people losing control of the car I immediately managed to stop the car by pressing on the brake pedal which the car still had sligh... Read more
Incident date: Jul 28, 2022
Having lifter failure on 2012 Dodge Charger srt8 6.4 mds hemi Loud ticking noise coming from passenger side head, can be heard in the engine bay but even more so from passenger side wheel well. Complete loss of power or bucking with any real kind of acceleration. No misfires also still idles smooth. Threw back pressure sensor code P0471. Was told by dodge it was warped exhaust manifold. Had full ... Read more
Incident date: May 24, 2016
Takata recall. The contact owns a 2006 Dodge Ram 3500. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer stated they were only able to obtain parts for two vehicles at a time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more