Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2008) - UNKNOWN OR OTHER
Sep 15, 2022
Incident date: Sep 15, 2022
The heat exhaust from the motor heats the forward cab even if all of the vents are closed.
DODGE
GRAND CARAVAN
(2008) - ENGINE
Sep 15, 2022
Incident date: Sep 15, 2022
The heat exhaust from the motor heats the forward cab even if all of the vents are closed.
DODGE
GRAND CARAVAN
(2019) - VISIBILITY:GLASS, SIDE/REAR
Sep 15, 2022
Incident date: Aug 31, 2022
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, there was an abnormal squeaking noise detected and the vehicle was running rough. Additionally, while driving, the vehicle was skidding. While lowering the driver's side window, the window fractured inside the door. The window failed to raise up or lower down with an abnormal cracking noise ... Read more
DODGE
SPRINTER 3500
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Sep 15, 2022
Incident date: Sep 15, 2022
2006 DODGE SPRINTER 3500. CONSUMER WRITES IN REGARD TO EGR VALVE FAILURE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE PARTS WERE UNAVAILABLE.
DODGE
GRAND CARAVAN
(2014) - SEATS
Sep 15, 2022
Incident date: Sep 15, 2022
Headrest deployed while driving without warning or any accident occurring.
DODGE
CHALLENGER
(2011) - ENGINE
Sep 14, 2022
Incident date: Aug 12, 2022
The contact owns a 2011 Dodge Challenger. The contact stated while driving 75 MPH, the vehicle lost motive power. The vehicle was towed to the dealer where it was diagnosed and determined that the timing chain had fractured and caused damage to the engine. The dealer related the failure to Service Campaign: P01 (Engine Timing Chain and Chain Guide) for which the VIN was included. The dealer inform... Read more
Incident date: Sep 11, 2022
The vehicle was running, in "park", sitting in the driveway. My 17-year-old son was in the passenger seat. The headrest airbag deployed without ANY provocation of any kind. No movement in the vehicle, and it was not in motion, there was certainly no collision. The EXACT same thing happened on the driver's side 3 years ago, while I was sitting in the driver's seat, in the driveway, with the vehicle... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Sep 14, 2022
Incident date: Sep 14, 2022
It’s not wanting to switch gears so when I’m trying to accelerate at times it will not accelerate.
Incident date: Sep 6, 2022
The contact owns a 2013 Dodge Avenger. The contact stated that while entering a friend's driveway at an undisclosed speed, there were flames coming from underneath the hood. The contact exited the vehicle and contacted the fire department. The fire department arrived on the scene and extinguished the fire. A police and fire department reports were filed. The vehicle remained at the friend's reside... Read more
Fire
Incident date: Sep 9, 2022
The contact owns a 2006 Dodge Charger. The contact stated that after starting the vehicle, he was unable to shift the gear shifter out of park(P). The contact stated no warning light was illuminated. The vehicle was not drivable. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. Upon investigation, the contact associated the f... Read more
Incident date: Jul 1, 2022
With hard acceleration, engine begins to overheat with temp gauge going all the way up to H, triggering overheating warning on instrument cluster. Vehicle ran normal, under any driving condition, up until 2-3 months ago when incident first occurred. I believe this is a major safety issue and other drivers are having the same issue. I believe this warrants a recall to ensure the safety of the vehic... Read more
Incident date: Sep 13, 2022
The car stalls completely at random speeds and consumes a huge amount of oil. This stalling is extremely dangerous as it happens at even highway speeds. This is not a unique problem as I have read hundreds of accounts of the exact same thing happening on the exact same vehicle type.
Incident date: Sep 13, 2022
The car stalls completely at random speeds and consumes a huge amount of oil. This stalling is extremely dangerous as it happens at even highway speeds. This is not a unique problem as I have read hundreds of accounts of the exact same thing happening on the exact same vehicle type.
Incident date: Apr 1, 2022
Hi I have been trying to get my recalls fixed but everytime I call the dealership they take my information but they never call me back, it has been many months waiting and It says that my airbag can deploy shrapnel everywhere because of humidity.. I have a heart pump and I take many medications and one of them is a blood thinner. If I get hurt from flying shrapnel it could and most likely will kil... Read more
Incident date: Aug 21, 2022
The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
Incident date: Aug 21, 2022
The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
Incident date: Aug 21, 2022
The vehicle 8.4 inch display has become delaminated. It constantly changes comfort, radio, navigation, and Wi-Fi setting while the vehicle is in motion. This is a serious distraction to the driver and a serious safety issue.
Incident date: Aug 8, 2022
The contact owns a 2007 Dodge Ram 2500. The contact stated while driving approximately 50 MPH and towing a 20-foot trailer with a back yard shed on the trailer, the contact hit a pothole on the highway that caused the steering wheel to turn violently to the left. The contact regained control and guided the vehicle off the roadway. The contact stated no warning light was illuminated. The contact dr... Read more
DODGE
CHARGER
(2006) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
Sep 13, 2022
Incident date: Dec 13, 2020
The contact owns a 2006 Dodge Charger. The contact stated while driving approximately 70 MPH, the vehicle started shaking, then lurch and the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality. The contact was able to coast the vehicle off the side of the road. The contact stated that the check engine, ABS, and the throttle control warning lights wer... Read more
Incident date: Dec 13, 2020
The contact owns a 2006 Dodge Charger. The contact stated while driving approximately 70 MPH, the vehicle started shaking, then lurch and the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality. The contact was able to coast the vehicle off the side of the road. The contact stated that the check engine, ABS, and the throttle control warning lights wer... Read more
Incident date: Jul 13, 2022
The contact owns a 2015 Dodge Journey. The contact stated the radio had an electrical shortage. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 59,000.
Incident date: Sep 12, 2022
Tipm malfunctions and stalls out vehicle. Will not crank back up and truck fries new Tipm within 5 months and stalls out driving down the road.
Incident date: Sep 12, 2022
The contact owns a 2007 Dodge Caliber. The contact stated while driving 70 MPH, the vehicle stalled. The contact was able to veer to the side of the road. The message "Transmission Overheating" and the ABS warning light was illuminated. The contact restarted the vehicle; however, the vehicle would not exceed 30 MPH while driving. The contact veered to the side of the road, where the vehicle remain... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Sep 12, 2022
Incident date: Apr 20, 2022
Driver side back sliding door stuck in lock position, does not open automatically or manually
DODGE
JOURNEY
(2013) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 12, 2022
Incident date: Sep 10, 2022
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days la... Read more
Incident date: Sep 10, 2022
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days la... Read more
Incident date: Sep 10, 2022
The contact owns a 2013 Dodge Journey. The contact stated that on numerous occasions while driving at various speeds, the vehicle stalled without warning. The contact then stated that her husband was able to tow the vehicle to the residence. The vehicle was then towed to the dealer where they disconnected the Bluetooth module. The contact stated that the vehicle was operable however, a few days la... Read more
DODGE
GRAND CARAVAN
(2013) - FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Sep 12, 2022
Incident date: Aug 1, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated that the vehicle failed to start-up after multiple attempts. The contact had the battery replaced; however, the failure continued. The contact then took the vehicle to an independent mechanic where the alternator and fuel pump were replaced. The contact was then alerted by her grandchildren that an abnormal fuel odor was coming from t... Read more
Incident date: Mar 12, 2022
The contact owns a 2016 Dodge Charger. The contact stated that all four interior door panels had begun to warp and detach from the frame of the door. The center console by the gear shifter was also warped. The contact took the vehicle to the dealer and stated that the failure should not have occurred. The contact received confirmation from a third-party interior specialist. The vehicle had not bee... Read more
Incident date: Sep 10, 2022
Car was stolen and crash:/ my insurance ain’t able to help me fix it and all air bags popped out since person that stole car crashed it !
Crash
Incident date: Sep 10, 2022
Car was stolen and crash:/ my insurance ain’t able to help me fix it and all air bags popped out since person that stole car crashed it !
Crash
Incident date: Sep 10, 2022
Car was stolen and crash:/ my insurance ain’t able to help me fix it and all air bags popped out since person that stole car crashed it !
Crash
Incident date: Sep 9, 2022
On multiple occasions and at multiple gas stations, whenever I insert the nozzle and fully engage the trigger, the pump shuts off. My options are to either partially depress the trigger and run the pump at about 1/4 speed or turn the nozzle counterclockwise over 90-degrees. After posting this matter, I've learned that this is a very common defect with the Dodge Durango that has yet to be addre... Read more
Incident date: Sep 11, 2022
On multiple occasions, my touchscreen pops up asking if I want to update the clock settings. There is actually nothing wrong with my clock. This message continues to repopulate regardless if I hit yes or no. This message deactivates everything else on the touchscreen (radio, navigation, etc) and causes a major distraction while driving. This has happened multiple times over the last month an... Read more
Incident date: Aug 5, 2022
The car is over heating and the ecm (brain) is messed up. I have only made the 2nd payment on the car and only got to drive it about a week and the tire sensor stays on
Incident date: Aug 5, 2022
The car is over heating and the ecm (brain) is messed up. I have only made the 2nd payment on the car and only got to drive it about a week and the tire sensor stays on
Incident date: Aug 31, 2022
While driving eastbound at approximately 70 mph, I heard a loud bang, a whooshing sound, and felt a sudden change in the handling of the vehicle. I pulled to the shoulder, and found that the entire inside and outside sidewalls of the right rear tire had shredded.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 11, 2022
Incident date: Sep 11, 2022
Experienced a loss of acceleration and a shuttering/shaking when accelerating. Slight whining noise as well. The check engine light came on and continues to flash.
Incident date: Jan 12, 2022
Rear taillight assembly gets filled with water over time. LED lights fail as water rises. Some drivers report it causes the rear view camera to short out but I have not experienced this. Yet.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 10, 2022
Incident date: Sep 7, 2022
The transmission pump malfunctioned. It was causing the car to lunge forward while the foot was taken off the break slowly. Had to veer off the road to keep from hitting another car from behind as the car stalled. Waited for about 5 minutes and was able to drive for the same thing to happen again. I ended up having to leave the car and have it towed the next day. The car was inspected by Wayne ... Read more
Incident date: Dec 12, 2019
I received this recall notice. I live in the San Diego area and have been unable to get this recall satisfactorily completed due to all (3) Dodge dealership service managers refusing to complete the work telling me, "Dash parts/components can and will be broken during the (ORC) recall/repair process, due to the year of the vehicle (2005), no factory OEM replacement parts exist." Also, service mana... Read more
Incident date: Aug 9, 2022
The contact owns a 2013 Dodge Journey. The contact stated that the ABS and brake warning lights were illuminated on the instrument panel. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced a similar failure as mentioned in NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The vehicle was not repaired. The dealer wa... Read more
Incident date: Jul 10, 2022
The contact owns a 2013 Dodge Charger. The contact stated while driving at an undisclosed speed, there was a ticking sound coming from the engine. The contact stated that the vehicle had experienced bucking, surging, hesitation, loss of power, and an engine misfire. The vehicle was taken to the local dealer who diagnosed that the failure was due to premature wear of internal components within the ... Read more
Incident date: Feb 15, 2021
The contact owns a 2014 Dodge Charger. The contact stated while driving at an undisclosed speed, there was a ticking sound coming from the engine. Additionally, the vehicle was bucking, surging, hesitating, lost motive power, and had an engine misfire. The vehicle was taken to the local dealer who diagnosed that the failure was due to premature wear of internal components within the engine. Additi... Read more
Incident date: Jul 10, 2022
The contact owns a 2007 Dodge Ram 2500. The contact stated that while driving at an undisclosed speed, the steering wheel was spinning freely. There were no warning lights illuminated. While having the oil changed, the steering linkage fractured. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that... Read more
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Sep 9, 2022
Incident date: Aug 23, 2022
2017 I purchased my car. I had several problems with the key lock and car starting. Immediately tried to return the car but dealer wouldn’t allow it. I have now found out there were 2 recalls in 2017 I was not aware of this until now. Even though dodge has stated to me they were fixed as a consumer if my car was presenting issues so early on after these recalls I should have had a grace period... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Sep 9, 2022
Incident date: Aug 23, 2022
2017 I purchased my car. I had several problems with the key lock and car starting. Immediately tried to return the car but dealer wouldn’t allow it. I have now found out there were 2 recalls in 2017 I was not aware of this until now. Even though dodge has stated to me they were fixed as a consumer if my car was presenting issues so early on after these recalls I should have had a grace period... Read more
DODGE
GRAND CARAVAN
(2012) - SERVICE BRAKES
Sep 9, 2022
Incident date: Aug 23, 2022
2017 I purchased my car. I had several problems with the key lock and car starting. Immediately tried to return the car but dealer wouldn’t allow it. I have now found out there were 2 recalls in 2017 I was not aware of this until now. Even though dodge has stated to me they were fixed as a consumer if my car was presenting issues so early on after these recalls I should have had a grace period... Read more
Incident date: Sep 8, 2022
I almost died, I escaped my car moments before it completely exploded into flames. I was driving down the interstate and it said it was overheating for a couple seconds and then the car went completely dead going 70 miles per hour. My steering wheel locked up so I fought to pull it off the road and stop it, I had a bad feeling so I checked the front of the car but it was inflamed once I got out an... Read more
Fire
Incident date: Sep 8, 2022
I almost died, I escaped my car moments before it completely exploded into flames. I was driving down the interstate and it said it was overheating for a couple seconds and then the car went completely dead going 70 miles per hour. My steering wheel locked up so I fought to pull it off the road and stop it, I had a bad feeling so I checked the front of the car but it was inflamed once I got out an... Read more
Fire