Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jul 6, 2022
Incident date: Jun 19, 2022
With no warning, the driver’s side sliding rear door locked and will not open either manually or remotely. Concern for safety of passengers exiting the van in an emergency
Incident date: Jun 3, 2022
My ABS traction control and brake lights are all on and im informed that the brake module control is went out . I purchased the car only 5 months prior to this happening
Incident date: May 7, 2022
Total loss of power while driving. Clock resets to noon. Gas Guage shows over filled once vehicle gets put in park and gets turned back on. No codes on the dash. Touchscreen normally red. Turns to blue for duration of vehicle trip. Then back to red next trips. Can't be duplicated by mechanic. Wierd fuel odor coming from vehicle. Steering locks up after total loss of power. No problems with not st... Read more
Incident date: Jul 3, 2022
The contact owns a 2021 Dodge Durango. The contact stated that while driving approximately 70 MPH, there was an abnormal banging sound detected. The contact became aware that the spoiler had partially detached and was dangling from the vehicle. There was no warning light illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The contact stated that the fail... Read more
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: Apr 16, 2021
When I bought the car all brake lights were on. I took it to Landers and they diagnosed the problem as a bad ABS control module and another part connected to it. I'm unable to use cruise control and my traction control is off as well. The warning lights will occasionally go off but they are usually on. Also the manufacturer has discontinued the parts I need so I can't get them to fix the issues.
Incident date: May 23, 2022
The drive shaft on my Charger started to make a clicking noise. At 56,694 miles I had to replace the drive shaft at an independent garage because the Dodge dealer could not see my car for 3 weeks. The drive shaft is at the garage and available for inspection. I called Dodge for any compensation, and they said they would not provide any.
Incident date: Jan 26, 2022
One day the airbag light started cutting on and off and then the horn started blowing randomly without being touched or even without even being in the vehicle with the car turned off. Took it to a mechanic and they have no clue what’s wrong.
Incident date: Jan 26, 2022
One day the airbag light started cutting on and off and then the horn started blowing randomly without being touched or even without even being in the vehicle with the car turned off. Took it to a mechanic and they have no clue what’s wrong.
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more
Incident date: Sep 13, 2019
I took my vehicle into my nearest dodge dealership, which is about an hour away from where I live. I had scheduled an appt. with them over the phone in which I had to wait because they didnt have the "parts"in for the recall. This specific recall was to repair or replace the PCM, or update it if it could be. I waited for weeks, and never heard anything back from the dealer, finally I was able to ... Read more
DODGE
GRAND CARAVAN
(2017) — UNKNOWN OR OTHER
Jul 2, 2022
Incident date: Jun 11, 2022
Lock actuator on passenger side sliding door broke. Can not open door. This is a known problem on the Dodge Caravans. Although I have a 2017 Dodge Grand Caravan, the Dodge hotline said my vin # is not included. But yet lock actuator is broken. There has been a service advisor issued just not for my vin #.
DODGE
GRAND CARAVAN
(2017) — ENGINE
Jul 2, 2022
Incident date: Nov 1, 2021
1. The engine failed, and the engine light came on. It is available for inspection upon request. 2. It started shaking, slowing down, and it felt like it was going to stall, therefore, putting myself and others at risk. To this day, once in awhile I continue to feel it shake. 3. I've spoken to a mechanic about it, and he knew of this issue. He gave me information about it and referred me to... Read more
Incident date: Jul 2, 2022
There’s a tIck on the engine, sometimes there’s a strong smell of gasoline and idle is rough. There’s been a P0302 code. It’s already been inspected and a lot of components replaced but nothing seems to fix it. After research there’s plenty of people with this same problem apparently caused by premature rocker arms wear.
Incident date: Jun 20, 2022
Not just mine but many Durangos from 2014-2022 has a defect in which the rear light bar which has no seal gets wet and burns the led light out, this needs to be addressed and recalled asap, I also have pictures of random Durangos I’ve seen at night with the light out in the same spots.
Incident date: Feb 1, 2021
My 2014 dodge durango brake lights stay on while in park, can shift into park without pressing the break in, and can start without pressing break.
Incident date: Feb 1, 2021
My 2014 dodge durango brake lights stay on while in park, can shift into park without pressing the break in, and can start without pressing break.
Incident date: Jun 13, 2020
The contact owns a 1996 Dodge Ram 1500. The contact stated while refueling the vehicle, he noticed that fuel leaking underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed, and the mechanic stated that the rollover valve needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 138,000.
Incident date: Jun 29, 2022
Intermittent disabling of the steering system resulting in multiple lights (abs, etc.) and steering locking up with the car in gear with no prior indication of an issue and no warning light or message prior to failure then today this happened along with delayed start and the power steering system fail message presented so g with the car steering locking up and the car becoming immovable while in g... Read more
Incident date: Jun 29, 2022
Intermittent disabling of the steering system resulting in multiple lights (abs, etc.) and steering locking up with the car in gear with no prior indication of an issue and no warning light or message prior to failure then today this happened along with delayed start and the power steering system fail message presented so g with the car steering locking up and the car becoming immovable while in g... Read more
Incident date: Aug 29, 2021
The contact owns a 2014 Dodge Avenger. The contact stated while driving 40 MPH, the front driver’s side seat belt buckle was unlatched independently. The contact was able to latch the seat belt buckle however, the seat belt buckle was unlatched again after several hours. The vehicle was not taken to the dealer and the manufacturer was not contacted. The contact related the failure to NHTSA Campa... Read more
Incident date: May 1, 2022
When driving you can hear transmission whining van shift ok but constantly whining put in neutral and it stops.Will take it in for diagnose.Thanks.
Incident date: Jun 29, 2022
The contact's mother owns a 2019 Dodge Durango. The contact stated that while his mother was driving 65 MPH, the rear spoiler detached from the vehicle. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 55,000.
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 22, 2022
The car was in park on a hill, when I turned off the engine, it rolled down the steep hill and the brakes or emergency brake would not work. I crashed through a fence across the street and into a building. The car was totaled.
Crash
Incident date: Jun 1, 2022
My 2012 Dodge Ram 1500 has 67,700 miles and about 30 days ago developed a "tick" coming from the engine. After doing a google research, it appears that 2012 Dodge Ram's with the 5.7 HEMI can develop a "tick" ranging from failed manifold bolts to camshaft failure. My Ram has always been very well cared for and is a low mile vehicle for its age. I found no factory recall on this issue, so I will ... Read more
Incident date: Jun 28, 2022
After coming back from getting lunch, I pulled in the parking spot and started to park. I put the gear in park, but it was showing that the car was in neutral. I let my feet off the brake to see if it was an error, but it started moving backwards. The key would not come out of the ignition as well.
Incident date: Jun 28, 2022
Driving home the steering became very stiff hard to drive , Made it home, power steering pouring out . found out the hydraulic transfer lines had burst Only 100,000 miles on durango. Lucky i was not driving on the express way. dodge durango 2004 5.7 L v8 2wd piece of junk
Incident date: Jun 27, 2022
Passenger side head rest exploded while driving down the road. This is a huge safety issue and could have caused sever damage. Now I’m afraid the driver side will do the same thing while I’m driving down the road
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jun 27, 2022
Incident date: Apr 1, 2022
The passenger side sliding door fails to lock leaving people and property at risk. It is available for inspection. The dealership service department indicated it is the latch system. It had been buzzing on lock prior to failing altogether, this is similar to other issues listed online so I believe the actuator may be involved as well. This appears to be a common problem related to a design flaw.
DODGE
GRAND CARAVAN
(2019) — ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: Apr 22, 2022
Issues with locking mechanisms. Makes buzzing noises.
DODGE
GRAND CARAVAN
(1998) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 1998 Dodge Grand Caravan. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and then stalled. Additionally, the odometer failed to display the correct mileage and the speedometer failed to display the correct speed of the vehicle while the engine revved. The vehicle was not diagnosed nor repaire... Read more
DODGE
GRAND CARAVAN
(1998) — STEERING
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 1998 Dodge Grand Caravan. The contact stated that while her husband was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and then stalled. Additionally, the odometer failed to display the correct mileage and the speedometer failed to display the correct speed of the vehicle while the engine revved. The vehicle was not diagnosed nor repaire... Read more
Incident date: May 28, 2022
The contact owns a 2012 Dodge Journey. The contact stated while driving approximately 25 MPH, the vehicle started to jerk. In addition, when the brake pedal was depressed it traveled to the floorboard. There was also a failure with the electric stability control failure; in addition to the headlights, visibility was dim. There were no warning lights illuminated. The vehicle was not diagnosed or re... Read more
Incident date: May 28, 2022
The contact owns a 2012 Dodge Journey. The contact stated while driving approximately 25 MPH, the vehicle started to jerk. In addition, when the brake pedal was depressed it traveled to the floorboard. There was also a failure with the electric stability control failure; in addition to the headlights, visibility was dim. There were no warning lights illuminated. The vehicle was not diagnosed or re... Read more
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: Jun 27, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle failed to start with message "NO FUSE" displayed. The contact stated that the vehicle was jump-started however, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as voltage B sensor low, system voltage low, and two unknown manufacturer fault codes. T... Read more
DODGE
CHALLENGER
(2012) — SUSPENSION
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
DODGE
CHALLENGER
(2012) — ELECTRICAL SYSTEM
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
DODGE
CHALLENGER
(2012) — SERVICE BRAKES
Jun 27, 2022
Incident date: May 1, 2021
2012 Challenger SRT8 TIPM is this issue and there is no recall for this, while it should due to being a major part of the electrical system that controls all aspects of the safety system. Also now I am being told Dodge does NOT make this part any longer....how is that possible. This IS a recall for other Dodge models, why not mine
Incident date: Jun 10, 2022
My 2002 Dodge Dakota sometime will not go into park. other times it will jump out and go into reverse. this has caused my vehicle to roll backwards and destroyed neighbors mailbox. to get it into park takes several tries. I now must use my parking brake anytime I am parked.
Crash
Incident date: Jun 10, 2022
My 2002 Dodge Dakota sometime will not go into park. other times it will jump out and go into reverse. this has caused my vehicle to roll backwards and destroyed neighbors mailbox. to get it into park takes several tries. I now must use my parking brake anytime I am parked.
Crash
Incident date: Jun 27, 2022
My passenger side airbag will not activate. It shows a passenger side airbag off
Incident date: Jun 18, 2022
2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.
Incident date: Jun 18, 2022
2014 Dodge Journey front passenger headrest just deployed. After just starting to crank the vehicle.
Incident date: Jun 26, 2022
Was parked and inside the car when the driver headrest deployed.
Incident date: Jun 26, 2015
I believe there should be a recall by Dodge on their Dodge 1500 Laramie Longhorn with the 5.7 Hemi engines. It's really the Hemi exhaust manifold that is the problem. I have this ticking noise which hundreds if not thousands of others also have. Copied from the Internet ** (Broken or loose exhaust manifold bolts (this is the most common answer). I've had my truck diagnosed and this is what ... Read more
DODGE
CHALLENGER
(2017) — STEERING
Jun 25, 2022
Incident date: Jun 17, 2022
Faulty electric rack and pinion have been such a huge problem. They are not only going bad after a few years, they are expensive to replace. And it’s common problem amongst dodge owners.