Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Mar 15, 2018
car has oil consumption issuwes wich will shut the entire car off.a recall fix was issued but the oil consumption still exists.a class action law suit was setteled but dodge is not extending engine replacement recall like they did once before.the care is a lemon and i feel unsafe to drive.i cant replace it or sell it due to this defect.
Incident date: Sep 22, 2022
The contact owns a 2015 Dodge Dart. The contact stated that the vehicle was initially taken to the dealer for an unknown recall repair related to oil consumption however, the contact stated that while driving, she constantly noticed a burning fuel odor throughout the vehicle. The contact also stated that the check engine warning light and tire pressure warning light were intermittently illuminated... Read more
DODGE
CHALLENGER
(2011) - AIR BAGS
Sep 23, 2022
Incident date: Sep 16, 2022
Read an air bag code that is B1CD2 which I think is park of the air bag wiring harness that was recalled on similar models and year but doesn’t seem to have been on mine. I just want to know if this would be part of that recall?
Incident date: May 6, 2022
The contact owned a 2015 Dodge Dart. The contact stated that while at a complete stop, she was rear-ended by a vehicle at approximately 45 MPH. White smoke emitted from the front driver-side air bag upon impact; however, the air bag failed to deploy. The contact, who was 16 weeks pregnant at the time of the accident, was transported to the hospital via an ambulance where she was treated for whipla... Read more
Crash
1 injured
Incident date: Sep 22, 2022
Igntion did not turn over on first attempt, however, it did turn over after turning key back to off position and trying again. I was in a parking lot and it was daylight. I have not had vehicle serviced at this point as it did turn over. There was no warning messages or symptoms prior . It is unknown at this time if this will happen again.
Incident date: Sep 1, 2022
Gas smells in the back seat of my car....where the pumps are underneath the seat. Gets older when fas tank is full
DODGE
GRAND CARAVAN
(2019) - STRUCTURE:BODY
Sep 22, 2022
Incident date: Sep 22, 2022
Passenger side sliding door will not open, either manually or electrically.
Incident date: Aug 1, 2022
The contact owns a 2021 Dodge Durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced. The vehicle was not repaired due to not having the parts available. The contact stated that while driving 65 MPH, the rear spoiler d... Read more
Incident date: Aug 12, 2022
Anti lock system engage comes on while driving , causing vehicle to shut down was informed by dealership ( where diagnostic was done )to take vehicle to manufacturer this has been ongoing issue for months. I have paid money on serveral tow bills (stuck on roads )and numerous out of pocket expenses. I am paying car notes but “ walk “ or pay for alternative transportation for safety for “ myse... Read more
Incident date: Sep 20, 2022
The transmission slips during initial acceleration and causes the driver to dangerously accelerate ahead unexpectedly.This has been occuring since I purchased the vehicle in July of 2021.
Incident date: Sep 21, 2022
The dash warning light for an airbag problem came on yesterday.
Incident date: Sep 20, 2022
It’s been having trouble starting. It started with the air conditioning going out, then it would stall in the middle of driving there are some fuses that are burnt up. And some wires in vehicle that are burnt up. When we have trouble starting jumping the vehicle would start it but still would try to stall. Finally the vehicle started stalling on us the power steering is out and we had to pull ov... Read more
Incident date: Sep 20, 2022
It’s been having trouble starting. It started with the air conditioning going out, then it would stall in the middle of driving there are some fuses that are burnt up. And some wires in vehicle that are burnt up. When we have trouble starting jumping the vehicle would start it but still would try to stall. Finally the vehicle started stalling on us the power steering is out and we had to pull ov... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Sep 21, 2022
Incident date: Sep 16, 2022
Sounds like a machine gun when trying to start. Have to turn key completely off to get the sound to stop. Not starting sometimes and cutting off when driving. Lost all power on a main highway including my brakes and power steering. Completely shut off. Also the back air AC doesn't work at times. Seems to not have enough power to roll down windows at times and you can only use one window at a time... Read more
DODGE
GRAND CARAVAN
(2012) - FUEL/PROPULSION SYSTEM
Sep 21, 2022
Incident date: Sep 16, 2022
Sounds like a machine gun when trying to start. Have to turn key completely off to get the sound to stop. Not starting sometimes and cutting off when driving. Lost all power on a main highway including my brakes and power steering. Completely shut off. Also the back air AC doesn't work at times. Seems to not have enough power to roll down windows at times and you can only use one window at a time... Read more
DODGE
GRAND CARAVAN
(2012) - POWER TRAIN
Sep 21, 2022
Incident date: Sep 16, 2022
Sounds like a machine gun when trying to start. Have to turn key completely off to get the sound to stop. Not starting sometimes and cutting off when driving. Lost all power on a main highway including my brakes and power steering. Completely shut off. Also the back air AC doesn't work at times. Seems to not have enough power to roll down windows at times and you can only use one window at a time... Read more
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Sep 20, 2022
Incident date: Sep 20, 2022
In August 2022, my 2013 Dodge Grand Caravan began having a hard time starting; the engine would not turn over. It took 2-4 times of inserting the key fob and trying to start the van. I took it to O'Rielly's where they checked the battery. It was bad, so I had it replaced. Sunday, Sept. 18, 2022, my van began having the same issue. At lunch today, I tried to start the van. It turned over, but... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Sep 20, 2022
Incident date: Sep 20, 2022
In August 2022, my 2013 Dodge Grand Caravan began having a hard time starting; the engine would not turn over. It took 2-4 times of inserting the key fob and trying to start the van. I took it to O'Rielly's where they checked the battery. It was bad, so I had it replaced. Sunday, Sept. 18, 2022, my van began having the same issue. At lunch today, I tried to start the van. It turned over, but... Read more
Incident date: Sep 20, 2022
When the truck is loaded to approximately 75% - 100% GVWR and nose up on a moderate to steep incline upon releasing the brake and not depressing the accelerator immediately permitting the truck to roll back even slightly the engine will stall . Upon engine stall brake power assist is lost and brake pedal becomes very difficult to depress and is extremely difficult arrest the motion of the truck. T... Read more
Incident date: Aug 26, 2022
Purchased my used 2019 Durango at the end of June 2022. Everything was fine, then after a month and a half the vehicle starts to act up. Had the "Service Electronic Stability Control" warning come on several times. "Stop/Start Unavailable, Service System" warning come on four or five times. Then, sitting at a stop light, the engine shut down and wouldn't turn on and a warning saying my "Hood ... Read more
Incident date: Aug 26, 2022
Purchased my used 2019 Durango at the end of June 2022. Everything was fine, then after a month and a half the vehicle starts to act up. Had the "Service Electronic Stability Control" warning come on several times. "Stop/Start Unavailable, Service System" warning come on four or five times. Then, sitting at a stop light, the engine shut down and wouldn't turn on and a warning saying my "Hood ... Read more
Incident date: Sep 12, 2022
I had the V34 recall done on 1-2-2020 and now for the last 2 weeks 9-12 through 9-22-2022 my vehicle will not go into park properly. I am scared it will roll into a crash. I transport my grandchildren in this vehicle and I’m scared for their safety. Does this need another recall? I’m scared to drive this vehicle. I only have 45135 original miles on this vehicle! Is this vehicle a lemon?? I hav... Read more
Incident date: Sep 20, 2021
The contact owns a 2016 Dodge Charger. The contact stated that the front driver’s side door panel trim had separated from the door frame. The contact then stated that he was concerned that the separation of the door panel had started to rise towards the window, which might affect the air bag deployment in the event of a crash. There were no warning lights illuminated. The vehicle was taken to th... Read more
Incident date: Sep 16, 2022
The contact's wife owns a 2013 Dodge Journey. The stated while driving 65 MPH, the power steering assist failed without warning. The contact used excessive force to steer the vehicle off to the side of the roadway. The contact got a ride home and trailered the vehicle back to his residence. Upon investigation, the contact discovered NHTSA Campaign Number: 16V273000 (Steering). The dealer was notif... Read more
Incident date: Sep 19, 2022
Truck making a whooping sound when driving and front tires wobbling and front suspension sloppy. Could be hub assembly, ball joints etc which can cause wheel to detach. All recalls for fwd and awd 2006 dodge ram 1500 but not for 4wd. My truck has every recall problem listed on the recall list for fwd and awd vehicles why weren't same recalls put out for the 4wdodels? Seatbelt won't latch, steerin... Read more
Incident date: Sep 19, 2022
Truck making a whooping sound when driving and front tires wobbling and front suspension sloppy. Could be hub assembly, ball joints etc which can cause wheel to detach. All recalls for fwd and awd 2006 dodge ram 1500 but not for 4wd. My truck has every recall problem listed on the recall list for fwd and awd vehicles why weren't same recalls put out for the 4wdodels? Seatbelt won't latch, steerin... Read more
Incident date: Sep 19, 2022
Truck making a whooping sound when driving and front tires wobbling and front suspension sloppy. Could be hub assembly, ball joints etc which can cause wheel to detach. All recalls for fwd and awd 2006 dodge ram 1500 but not for 4wd. My truck has every recall problem listed on the recall list for fwd and awd vehicles why weren't same recalls put out for the 4wdodels? Seatbelt won't latch, steerin... Read more
DODGE
CHALLENGER
(2012) - ENGINE
Sep 19, 2022
Incident date: Aug 17, 2022
Car randomly stalls while driving. Does NOT show CHECK ENGINE light, nor have any codes been recorded as checked by dealer obd reader. 2 Dodge Dealerships unable to diagnose because of no codes. Both dealerships claim they have not heard of this problem before I appeared. I saw in online forums that other owners have been dealing with this issue since at least 2011, so it appears the manufacturer ... Read more
Incident date: Sep 19, 2022
The engine started racing, but did not show on the Tachometer. No dashboard lights. This problem started this morning (9-19-22). When I put it in gear, it jerks. I have to be extra cautious not to hit anyone or anything. I have had this car almost 2 years. It has been doing fine. I don't understand what could be causing this problem.
Incident date: Sep 19, 2022
upon approach to a left turn yield, I attempted to accelerate into traffic when the automatic transmission failed into 4th gear ( transmission shift solenoid) and was unable to shift up or down through the gears and was unable to shift into the drive position. there were no other indications of failure prior to this point, I.E no engine or transmission warning lights. if there would have been onco... Read more
DODGE
GRAND CARAVAN
(2018) - SEATS
Sep 19, 2022
Incident date: Sep 5, 2022
The front seat passenger headrest broke open (the back of the headrest separated from the front which should only happen in a rear end collision) without cause. It appears to be a known problem with this seat headrest as noted on other Dodge vehicles which have recalls. If somebody was sitting in the sit when this happened, it would have resulted in a head and neck injury. The 2018 Dodge Caravan ... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Sep 19, 2022
Incident date: Sep 19, 2022
The lock actuator on the driver's side sliding door has seized in the lock position in our Grand Caravan. Using the fob, the switches in the vehicle, and the mechanical levers on the door, we are unable to unlock or open the door. Researching this problem, I see that it is common in 5th generation Grand Caravans and Town and Countries and plagues both sliding doors, creating a safety hazard: in ... Read more
Incident date: Sep 18, 2022
The contact owns a 2018 Dodge Charger. The contact stated she notice that the interior driver's side door panel vinyl and the window strip was warped and was separating from the door frame. The vehicle was taken to the dealer and the contact was informed that the VIN was not under recall and also that the warranty would not cover the repair. The manufacturer was not contacted. The failure mileage ... Read more
Incident date: Sep 17, 2022
The front passenger head rest deployed while parked due to the plastic piece inside the head rest broke that holds the pin that locks the head rest in place.
Incident date: Jun 28, 2022
Airbags didn't deploy after front end collision at 50mph into a large cow.
Crash
1 injured
Incident date: Sep 13, 2020
My car is a 2017 Dodge Charger...Passenger side door panel is warp baddly...Driver minimal...notice it beginning June 2020...Warranty expire before it develop.
Incident date: Sep 17, 2022
It started as a popping noise while driving which evolved into a louder sound and I was able to feel it click with my feet as I was driving, and I couldn't pinpoint exactly what was causing the issue at first. After going to a mechanics and having them look at it the subframe of the car was absolutely covered in rust to the point where it was falling apart and I could see inside. The air condition... Read more
Incident date: Sep 17, 2022
The headlights have condensation inside them. I had them replaced in December of 2019 as were under warranty at the time. Two and a half years later, I noticed I’m having the same issue as before. There is condensation inside the headlights. The dealer told me I needed to contact their corporate office to see what can be done. I called Dodge Corporate office and was told they weren’t going to... Read more
Incident date: Sep 17, 2022
The headlights have condensation inside them. I had them replaced in December of 2019 as were under warranty at the time. Two and a half years later, I noticed I’m having the same issue as before. There is condensation inside the headlights. The dealer told me I needed to contact their corporate office to see what can be done. I called Dodge Corporate office and was told they weren’t going to... Read more
Incident date: Mar 15, 2021
Subframe on the vehicle at 90,000 was found to have SEVERE huge rotted holes in the subframe that is supporting the engine. This can allow the engine to drop out of the vehicle at any given moment and cost to repair is $1200 which is insane.
Incident date: Mar 15, 2021
Subframe on the vehicle at 90,000 was found to have SEVERE huge rotted holes in the subframe that is supporting the engine. This can allow the engine to drop out of the vehicle at any given moment and cost to repair is $1200 which is insane.
DODGE
GRAND CARAVAN
(2013) - ENGINE
Sep 17, 2022
Incident date: Mar 12, 2022
As of March 2022, the van has shut down while driving on the interstate. The steering wheel, brakes and vehicle become hard to use. The van will slow quickly and has come close to causing an accident on multiple occasions. When along the side of the road, its then a challenge to get the van to start. It will crank with no fire. This has occured over 10x and is occurring more frequently with time. ... Read more
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Sep 17, 2022
Incident date: Mar 12, 2022
As of March 2022, the van has shut down while driving on the interstate. The steering wheel, brakes and vehicle become hard to use. The van will slow quickly and has come close to causing an accident on multiple occasions. When along the side of the road, its then a challenge to get the van to start. It will crank with no fire. This has occured over 10x and is occurring more frequently with time. ... Read more
DODGE
GRAND CARAVAN
(2013) - UNKNOWN OR OTHER
Sep 17, 2022
Incident date: Mar 12, 2022
As of March 2022, the van has shut down while driving on the interstate. The steering wheel, brakes and vehicle become hard to use. The van will slow quickly and has come close to causing an accident on multiple occasions. When along the side of the road, its then a challenge to get the van to start. It will crank with no fire. This has occured over 10x and is occurring more frequently with time. ... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Sep 16, 2022
Incident date: Sep 16, 2022
My transmission turbo converter is going out and it’s not even at 80,000 miles. Along with my doors don’t fully shut on automatic shut. No crash or danger yet but being told it could put me and my family in a potential dangerous situation especially on the highway
DODGE
GRAND CARAVAN
(2016) - SEATS
Sep 16, 2022
Incident date: Sep 14, 2022
The headrest on my vehicle on the driver seat deployed while in use for no apparent reason.
Incident date: Sep 11, 2022
This vehicle had last been started and driven 7 hrs prior and exploded in the driveway, caught the house on fire and nearly killed my son who was near the inside wall of the house. The engine blew and then the front tires. Three explosions in all before the fire department was able to stop the fire. Luckily they were only a mile away. This was an older but well running vehicle.
Fire
Incident date: Sep 11, 2022
This vehicle had last been started and driven 7 hrs prior and exploded in the driveway, caught the house on fire and nearly killed my son who was near the inside wall of the house. The engine blew and then the front tires. Three explosions in all before the fire department was able to stop the fire. Luckily they were only a mile away. This was an older but well running vehicle.
Fire
Incident date: Sep 11, 2022
This vehicle had last been started and driven 7 hrs prior and exploded in the driveway, caught the house on fire and nearly killed my son who was near the inside wall of the house. The engine blew and then the front tires. Three explosions in all before the fire department was able to stop the fire. Luckily they were only a mile away. This was an older but well running vehicle.
Fire
Incident date: Sep 12, 2022
Door panel interior peeling off from door panel, causing issues with controls on the door.