Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2013) - STEERING
Oct 1, 2022
Incident date: Sep 24, 2022
While driving at any speed there is a loss of power, and steering and brakes lock up.
DODGE
GRAND CARAVAN
(2013) - ENGINE
Oct 1, 2022
Incident date: Sep 24, 2022
While driving at any speed there is a loss of power, and steering and brakes lock up.
Incident date: Sep 1, 2020
In 2015 I had issues with the seat belt alarm on the vehicle going off, stating that passenger and driver seatbelts weren’t buckled. I would get a airbag flashing light stating per manual that the airbags were not activated. Fast forward to July 2015, I had gotten a recall letter for a orc (occupant Restraint module) which affects airbags and seatbelts. I brought in the car to get it fixed per r... Read more
Incident date: Sep 1, 2020
In 2015 I had issues with the seat belt alarm on the vehicle going off, stating that passenger and driver seatbelts weren’t buckled. I would get a airbag flashing light stating per manual that the airbags were not activated. Fast forward to July 2015, I had gotten a recall letter for a orc (occupant Restraint module) which affects airbags and seatbelts. I brought in the car to get it fixed per r... Read more
Incident date: Sep 1, 2020
In 2015 I had issues with the seat belt alarm on the vehicle going off, stating that passenger and driver seatbelts weren’t buckled. I would get a airbag flashing light stating per manual that the airbags were not activated. Fast forward to July 2015, I had gotten a recall letter for a orc (occupant Restraint module) which affects airbags and seatbelts. I brought in the car to get it fixed per r... Read more
Incident date: Sep 30, 2022
My car battery dies over night. Leaving me stranded. I have replaced the battery 5 times in 2 years. I have looked this problem up and there are a huge number of complaints online from Journey owners with the same issue. As a company, Dodge should stand behind their products & issue a recall to fix this problem. I can not keep affording to have my car towed and replacing batteries.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Sep 30, 2022
Incident date: Sep 29, 2022
Rear passenger door makes a very loud buzz noise when locked or unlocked.
Incident date: Sep 27, 2022
The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. T... Read more
Incident date: Jan 15, 2021
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA Campaign Number 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ma... Read more
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Sep 29, 2022
Incident date: Sep 28, 2022
Left side passenger door stuck and will not open. Minivan was manufactured 12-2017 according to door sticker information.
Incident date: Sep 14, 2022
The contact owns a 2010 Dodge Caliber. The contact stated that while driving at various speeds, the air bag warning light intermittently illuminated. The vehicle was taken to the local dealer where an unknown diagnosis and repair were completed; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 153,883.
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Sep 29, 2022
Incident date: Sep 28, 2022
Sliding door power lock actuator failure. A buzzing sound is heard when locking and unlocking the doors of the vehicle. The locking mechanism of the vehicle is failing to properly lock and unlock the rear sliding doors. A nhtsa bulletin (attached) has already been issued for this issue covering certian 2015 to 2017 Dodge Grand Caravans. My vehicle is a 2017 model with the affected door lock actuat... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Sep 29, 2022
Incident date: Jul 24, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his wife was driving at various speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The contact's wife also stated that the vehicle would hesitate upon depression of the accelerator pedal. The contact had taken the vehicle to an independent mechanic who informed him t... Read more
Incident date: Sep 26, 2022
The radio is started to ghost touch which means that it is randomly choosing anything on the screen. Because it controls many of the cars features, it can cause things to get out of control while trying to drive. I have video which I couldn't upload.
Incident date: Sep 28, 2022
Can not understand how a buckle can stop working being that it is a safety item required to be used and policed by every state there is nothing in the buckle it is just failed and does not buckle or clasp.
Incident date: Sep 23, 2022
When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!
Incident date: Sep 23, 2022
When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!
Incident date: Sep 21, 2022
Durango was T-boned on driver's side. Durango was turning left into a parking lot from a county road. Tahoe was going 50-55+mph in the same lane and direction as Durango. Durango put on left turn signal, slowed down to ~10mph, and turned left towards parking lot. At the same time, Tahoe sped up behind Durango, Tahoe tried to pass Durango on the left. Tahoe collided with left side of Durango, pushi... Read more
Crash
1 injured
Incident date: May 1, 2019
The dashboard in this truck has been crumbling to pieces. It is to the point now the gauge cluster and passenger air bag are barely in place. This is a common occurrence on all of these dodge rams and it is definitely a safety hazard
Incident date: Aug 24, 2022
The vehicle stalled during normal use traveling about 35 miles an hour right after an intersection. MY husband was able to safely make it off the road as we live in a small town he did this by feathering the accelerator pedal. He is a mechanic so he was able to get it home by lightly tapping the pedal. If he pressed the pedal too hard the car stalled without warning so he lightly tapped on it and ... Read more
Incident date: Aug 24, 2022
The vehicle stalled during normal use traveling about 35 miles an hour right after an intersection. MY husband was able to safely make it off the road as we live in a small town he did this by feathering the accelerator pedal. He is a mechanic so he was able to get it home by lightly tapping the pedal. If he pressed the pedal too hard the car stalled without warning so he lightly tapped on it and ... Read more
Incident date: Aug 24, 2022
The vehicle stalled during normal use traveling about 35 miles an hour right after an intersection. MY husband was able to safely make it off the road as we live in a small town he did this by feathering the accelerator pedal. He is a mechanic so he was able to get it home by lightly tapping the pedal. If he pressed the pedal too hard the car stalled without warning so he lightly tapped on it and ... Read more
Incident date: Aug 8, 2022
The 8.4 inch Uconnect system will malfunction causing it to randomly press things on the screen. This can cause it to raise the temperature to HIGH with you unable to turn it off. In doing so can be detrimental to the driver because they then become distracted from the road due to the incredibly high temperatures. This is happening for all 8.4 Uconnect systems across all models.
Incident date: Sep 23, 2022
The contact owns a 2019 Dodge Charger. The contact stated that pressing the start button failed to start the vehicle as designed. The contact had taken the vehicle to a certified mechanic who was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Sep 27, 2022
Incident date: Jun 1, 2022
Passenger sliding door buzzing and locking shut, creating a major safety issue not being able to get out quickly in an emergency. The door actuator on same year grand caravans were affected according to NHTSA recent probe. Chrysler is repairing those with inoperable doors, but my vin is not included in the 2022 bulletin! I have the same year van and same problem. The sliding door components are su... Read more
Incident date: Sep 12, 2022
The contact owns a 2019 Dodge Durango. The contact stated that while operating the vehicle the messages "Service Trailer Braking System and Auto Disabled Traction Control" was displayed and the brake light and ABS light remained illuminated. Additionally, the driver was able to shift the gear shifter from park(P) without depressing the brake pedal. The local dealer was contacted regarding the fail... Read more
Incident date: Sep 26, 2022
Wireless Ignition Module (WIN Module) failed.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY:DOOR
Sep 27, 2022
Incident date: Mar 1, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated the driver's side and passenger’s side sliding side doors and locks failed to lock as designed. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised him to have the vehicle diagnosed. The failure mileage w... Read more
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES
Sep 27, 2022
Incident date: Mar 1, 2022
The contact owns a 2017 Dodge Grand Caravan. The contact stated the driver's side and passenger’s side sliding side doors and locks failed to lock as designed. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised him to have the vehicle diagnosed. The failure mileage w... Read more
DODGE
CHALLENGER
(2018) - WHEELS:RIM
Sep 27, 2022
Incident date: Sep 27, 2022
2018 DODGE CHALLENGER. CONSUMER WRITES IN REGARD TO UNDERCARRIAGE DAMAGE AND RIGHT AND LEFT FRONT RIM DAMAGE.
Incident date: Aug 19, 2022
When trying to park the car it doesn’t necessarily allow you to turn the car off without moving the shifter around until the car is satisfied and allows you to finally shut down. Also the radio seems to just shut off and on once and awhile.
Incident date: Aug 19, 2022
When trying to park the car it doesn’t necessarily allow you to turn the car off without moving the shifter around until the car is satisfied and allows you to finally shut down. Also the radio seems to just shut off and on once and awhile.
Incident date: Aug 19, 2022
When trying to park the car it doesn’t necessarily allow you to turn the car off without moving the shifter around until the car is satisfied and allows you to finally shut down. Also the radio seems to just shut off and on once and awhile.
Incident date: Sep 26, 2022
The passenger headrest exploded/ ruptured when the car was turned on. The headrest is unusable, during detonation of the failed part it can and will startle the person in the seat and or cause damage to them. We will be taking it to the dealership for further evaluation.
Incident date: Sep 10, 2022
1 Safety recall found,Reprogram Pcm and inspect Catalytic Converter.I never got a recall notice in the mail just happen to go on line and find it.My engine light,Anti -brake light and emergency light stays on.My speedometer and odometer quit working.I took my truck to the Dodge dealership and they said the parts are discontinued and they cannot get them but they did do a inspection and said everyt... Read more
Incident date: Sep 10, 2022
1 Safety recall found,Reprogram Pcm and inspect Catalytic Converter.I never got a recall notice in the mail just happen to go on line and find it.My engine light,Anti -brake light and emergency light stays on.My speedometer and odometer quit working.I took my truck to the Dodge dealership and they said the parts are discontinued and they cannot get them but they did do a inspection and said everyt... Read more
Incident date: Jun 2, 2022
The center Carrier support bearing is defective. As I look online on how to repair it I see NUMEROUS occasions of this happening in similar cars as mine. This part allows the drive shaft to not move up and down. When the center support bearing is defective and pops out of place it allows the drive shaft to move up and down. Which ruins other parts of the drive shaft and transfer cases. Dodge needs... Read more
Incident date: Sep 20, 2022
The contact owns a 2011 Dodge Ram. The contact stated while driving at 15 MPH, the vehicle on the left side did not yield on the green light crashing into the vehicle and causing damage to the front driver's side. The contact stated that none of the air bags deployed. The contact suffered severe injuries and was taken to the hospital for an x-ray and whiplash. The contact stated that the other dri... Read more
Crash
2 injured
DODGE
CHALLENGER
(2011) - ENGINE
Sep 26, 2022
Incident date: Aug 15, 2022
The contact owns a 2011 Dodge Challenger. The contact stated while driving 75 MPH, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact coasted the vehicle off the highway and had the vehicle towed to the dealer. The dealer diagnosed the vehicle with a timing chain failure and the contact was informed by the dealer that the part was under warranty.... Read more
Incident date: Sep 25, 2022
There was a whirring noise associated with engine rpm. It appeared to be something driven by the serpentine belt. Within a few miles the battery charge light came on. I figured the noise was then the alternator. I stopped at a parts store to order one and when I came back out, smoke was billowing out of the hood. I opened the hood and it was coming from the alternator. It wasn't slowing down. I as... Read more
Incident date: Aug 23, 2022
Accelerating on highway at around 45mph my Dodge Charger gave a small spurt of powder then immediately after i lost complete power and shut down. I had to move to shoulder of highway where i turned the key to off position and took key out. I tried to restart the car and it wouldnt even try turning over. The cluster lights of PRND38 (ive never seen an 8 on there before)… showed up with boxes arou... Read more
Incident date: Sep 25, 2022
Intermittent fault from the TIPM module. When slowing to a stop, or slowing to make a turn, the engine dies without warning resulting in loss of power steering and operability while in traffic. The only indication that the engine has died is the tachometer reads 0 RPM, loss of power steering, and the excelerator becomes inoperable. The radio, headlights, and A/C stay on during this. Coming to a co... Read more
Incident date: Sep 25, 2022
Intermittent fault from the TIPM module. When slowing to a stop, or slowing to make a turn, the engine dies without warning resulting in loss of power steering and operability while in traffic. The only indication that the engine has died is the tachometer reads 0 RPM, loss of power steering, and the excelerator becomes inoperable. The radio, headlights, and A/C stay on during this. Coming to a co... Read more
Incident date: Sep 25, 2022
Intermittent fault from the TIPM module. When slowing to a stop, or slowing to make a turn, the engine dies without warning resulting in loss of power steering and operability while in traffic. The only indication that the engine has died is the tachometer reads 0 RPM, loss of power steering, and the excelerator becomes inoperable. The radio, headlights, and A/C stay on during this. Coming to a co... Read more
Incident date: Jul 5, 2022
Started car and got a C2217-00 code Electic power steering module internal. Electric Power Steering is disabled. The part is unavailable. Making the vehicle useless. Can't use a used part, the VIN is programmed into the unit, on starting you get a VIN mismatch error and the Electric Power Steering is again disabled.
Incident date: Sep 23, 2022
The engine valve stem failed prematurely due to poor quality manufacturing. Due to this low quality product it has created low compression in the engine. This has triggered multiple codes such as misfire, ETC, and has affected the acceleration of the vehicle as well as performance and at times from even starting. My family's safety has been put at risk due to stalling of the vehicle in traffic.Thi... Read more
Incident date: Sep 23, 2022
The engine valve stem failed prematurely due to poor quality manufacturing. Due to this low quality product it has created low compression in the engine. This has triggered multiple codes such as misfire, ETC, and has affected the acceleration of the vehicle as well as performance and at times from even starting. My family's safety has been put at risk due to stalling of the vehicle in traffic.Thi... Read more
Incident date: Sep 23, 2022
The engine valve stem failed prematurely due to poor quality manufacturing. Due to this low quality product it has created low compression in the engine. This has triggered multiple codes such as misfire, ETC, and has affected the acceleration of the vehicle as well as performance and at times from even starting. My family's safety has been put at risk due to stalling of the vehicle in traffic.Thi... Read more
Incident date: Aug 31, 2022
Was driving and horn just start going off
Incident date: Aug 31, 2022
Was driving and horn just start going off