Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jun 1, 2022
Hi vibration after 55mph, tire balancing and wheel alignment doesn't help
Incident date: Jun 1, 2022
Hi vibration after 55mph, tire balancing and wheel alignment doesn't help
Incident date: Apr 24, 2026
When car was at 44,000 miles, check engine light repeatedly went on, and Honda dealership determined the car needed adjusted valve job. Car rode rough, and I was worried it would cut out on drive. Now that car is at 77,000 miles, check engine light came on with the exact same problem (misfire on cylinder 1). Car rode rough, and I was worried it would cut out on the drive to the dealership, but ... Read more
DODGE
CHALLENGER
(2023) - STRUCTURE:BODY
Apr 28, 2026
Incident date: Apr 1, 2026
While driving on the freeway the exterior b-pillar became partially detached from the drivers side of vehicle, causing the pillar to hang off the side. Very unsafe as it can strike another vehicle, or pedestrian. Part is now being held on by duct tape so it stays in place. The b-pillar part is attached to the electronic key number pad. Since this part was detached, the dome lights inside of the ... Read more
Incident date: Mar 27, 2026
The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.... Read more
DODGE
CHALLENGER
(2016) - VEHICLE SPEED CONTROL
Apr 27, 2026
Incident date: Apr 21, 2026
The contact owns a 2017 Acura RDX. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's wife enabled the parking brake. The contact stated that at a later while, the vehicle independently accelerated. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure wa... Read more
Incident date: Apr 6, 2026
SUBJ: Vehicle Safety Complaint – 2023 Cadillac Escalade Sudden Loss of Power I am reporting a safety issue involving a 2023 Cadillac Escalade ESV (VIN: [XXX] ). On April 19, 2026 (late evening into early April 20), while traveling approximately 70 mph on [XXX] , the vehicle suddenly and completely lost engine power without warning. This created an immediate safety hazard, nearly resulting in ... Read more
Incident date: Apr 27, 2026
I own a 2016 Ram 1500 EcoDiesel, VIN [XXX] . The vehicle has been in and out of Rydell Jeep & Ram dealership over 3 times in the last few months for fuel pump issues. It has been at the dealership for over a month total (in and out). Each time I have had to pay for towing and rental cars. I have not been reimbursed for any rental or towing costs. On April 11, 2026, immediately after picking up the... Read more
Incident date: Apr 22, 2026
The vehicle is experiencing a severe and dangerous transmission defect that manifests as intense shuddering and vibrations followed by instances of random, unintended acceleration. Specifically, while operating the vehicle at various speeds, the transmission fails to engage properly, causing a violent vibration/shudder. This is frequently followed by the vehicle surging or accelerating unexpectedl... Read more
Incident date: May 15, 2024
The engine randomly shut off while driving down the interstate and wouldn’t start back up. The car had the recall “remedy” done to it. Inspection and thicker oil. The only warning I got was to restart the engine after it shut off. My safety was compromised by breaking down on a main interstate coming through Memphis with no emergency lane to pull over in.
Incident date: Apr 23, 2026
2024 Ford F-150 Lightning Complete instrument cluster blackout while driving. Screen goes entirely black intermittently, lasting up to 30 minutes. Occurs while vehicle is in motion. Issue persists even after stopping and restarting vehicle. Loss of speedometer, battery state of charge, warning lights, and all driver information. This creates unsafe driving conditions with no way to monitor speed o... Read more
Incident date: Oct 24, 2025
The contact owns a 2018 Chevrolet Equinox. The contact stated that the engine Auto START/STOP system intermittently failed to restart the vehicle while at a complete stop, requiring the driver to shift to park(P) to manually restart the vehicle. The contact stated that while driving at various speeds, there was an abnormally strong fuel odor entering the vehicle from the A/C vents. The message "Re... Read more
Incident date: Apr 16, 2026
I want to include an important detail about the accident involving my 2025 Ford F-150 (VIN: [XXX] ). Immediately before the collision, I experienced a sudden change in braking. The brake pedal became very hard, and the vehicle did not slow as expected even with increased pressure on the pedal. This condition lasted for a few seconds and significantly reduced my ability to stop. The auto braking f... Read more
DODGE
GRAND CARAVAN
(2015) - SERVICE BRAKES, HYDRAULIC
Apr 23, 2026
Incident date: Mar 1, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware ... Read more
DODGE
GRAND CARAVAN
(2011) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Apr 23, 2026
Incident date: Mar 25, 2026
During very cold tempratures 25 F and below all windows fog up. Defroster is turned on but windows remain fogged. I can turn on rear defroster (electric grid) and clears back window. All windows fog so you cannot see out. With front defroster fan on high it will after a time (starting from the bottm) clear. Side windows on drivers and passenger side will some times clear. Not back passenger window... Read more
Incident date: Feb 18, 2026
Car was on the highway braking hard with the ACC even if the vehicle in front was atleast 4/5 car lengths away. Moved to the right lane to stop it and came up to a box truck and the car automatically broke very hard and LKA started jerking the wheel to the left lane causing the rear bumper to collide with the cars in the next lanes front bumper. My vehicle pit maneuvered into the median ditch and ... Read more
Crash
1 injured
Incident date: Mar 22, 2026
“Electrical system malfunction- Please park vehicle safely”popping up on the dashboard. This is the second incident of such. Then “ a low battery charge “ warning while charging the car. Warning adds “ battery will charge while driving”. We called the dealer the first time and told to monitor but ok to drive. Then today while traveling almost 3 hours away from home, message pops up aga... Read more
Incident date: Mar 3, 2026
When starting the vehicle it turns over as if it wasn't going to start then it starts then put it in drive and it revs up without moving seems like its going to to pull out but barely moves while driving down the highway in curves it p pulls tords traffic like real hard my drivers side mirror hit someone On a corner because of the suspension the going up and down hill it almost put me in the ditch... Read more
Incident date: Mar 3, 2026
When starting the vehicle it turns over as if it wasn't going to start then it starts then put it in drive and it revs up without moving seems like its going to to pull out but barely moves while driving down the highway in curves it p pulls tords traffic like real hard my drivers side mirror hit someone On a corner because of the suspension the going up and down hill it almost put me in the ditch... Read more
Incident date: Mar 3, 2026
When starting the vehicle it turns over as if it wasn't going to start then it starts then put it in drive and it revs up without moving seems like its going to to pull out but barely moves while driving down the highway in curves it p pulls tords traffic like real hard my drivers side mirror hit someone On a corner because of the suspension the going up and down hill it almost put me in the ditch... Read more
Incident date: Apr 18, 2026
Vehicle has experienced repeated electrical and safety system failures since purchase in 2023. Affected systems include forward collision warning, blind spot monitoring, parking sensors, cameras, and infotainment. Failures include complete loss of camera functionality (rear and front), infotainment system shutdowns or resets while driving, loss of audio, and volume malfunctioning (including sudde... Read more
DODGE
CHALLENGER
(2016) - ENGINE
Apr 21, 2026
Incident date: Apr 7, 2026
I purchased this vehicle CPO and shortly after purchase the vehicle experienced a major mechanical failure involving the clutch/transmission. The vehicle had a prior safety recall (Recall #24S36) listed as “completed” before I purchased it. However, the issue has now reoccurred despite that recall being marked as repaired. The dealership is now claiming the failure is due to “wear and tear... Read more
Incident date: Mar 27, 2026
Electrical goes crazy when driving and parked , radio comes on, switches from AC to heat , on its own , calls people in my contact list , calls 911, screens goes blank at times , flashes on and off , heated seat on driver side gets way to hot , passenger seat ok so far , headlight keeps going out on passenger side fails to get it off heated seats at times or it freezes, it jumps from defrost to v... Read more
Incident date: Mar 21, 2026
The CVT transmission, which Nissan has had many issues with per the large number of class action lawsuits, failed while I was driving the vehicle on a main street in San Diego. The vehicle showed no indication (warning light) that there was any engine failure or issue. The CVT transmission just died unexpectedly while the vehicle was moving with traffic. I brought the vehicle to Mossy Nissan in Na... Read more
Incident date: Mar 27, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that the vehicle made an abnormally loud sound while being charged. There was an abnormal electrical burning odor coming from the vehicle while driving. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer, where the high voltage battery s... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Apr 21, 2026
Incident date: Jan 1, 2026
Safety Issue: Infotainment display screen produces scrambled pixels during Apple CarPlay navigation while driving. Description: When Apple CarPlay is connected and navigation is in use, the vehicle's infotainment display screen suddenly produces scrambled pixels, rendering the map and display unreadable. This malfunction occurs without warning while the vehicle is in motion, creating a dangerous ... Read more
DODGE
GRAND CARAVAN
(2019) - FUEL/PROPULSION SYSTEM
Apr 21, 2026
Incident date: Apr 13, 2026
currently leaking raw fuel under the hood (matching Recall 15F7) and stalling after fill-ups (matching Recall 24V110000). I am requesting a Specialized Safety Review and Goodwill Assistance to cover the repair because this is a documented manufacturing defect, not wear-and-tear." 2. Leverage the "Suction Jet Pump" Investigation There is a current investigation (as of early 2026) because VW’s rec... Read more
Incident date: Mar 20, 2026
While driving the vehicle, the vehicle suddenly shutoff and powered on again. After do some diagnostics we determined is was the ECU/ECM. The ECM has corrosion on the top which caused salty water to eat through the lid. Doing some research this vehicle make and model has recall but doesn’t show up under my vin. I’ve contacted the manufacturer which was willing to help but the dealership seems ... Read more
Incident date: Mar 20, 2026
While driving the vehicle, the vehicle suddenly shutoff and powered on again. After do some diagnostics we determined is was the ECU/ECM. The ECM has corrosion on the top which caused salty water to eat through the lid. Doing some research this vehicle make and model has recall but doesn’t show up under my vin. I’ve contacted the manufacturer which was willing to help but the dealership seems ... Read more
Incident date: Apr 16, 2026
I have had 3 window motors go out in the last 7 months.
Incident date: Apr 16, 2026
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was losing coolant, and the coolant pipes were replaced; however, the failure persisted. The vehicle was inspected, and the contact was informed that coolant was leaking into the engine cylinders. Due to the failure, the contact was informed that the engine needed to repaired or replaced. The dealer was notified of the failur... Read more
Incident date: Apr 10, 2026
Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service t... Read more
Incident date: Apr 10, 2026
Summary of Incident On February 21, 2026, a Level 2 charging event resulted in a catastrophic electrical failure involving my vehicle and the associated EV charging equipment. The incident caused: Severe damage to the EV charging connector (pigtail and receptacle) Destruction of my home inverter system Sustained electrical arcing between L1 and L2 conductors Loss of primary electrical service t... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Apr 20, 2026
Incident date: Feb 2, 2026
Transmission failure from cdf drum. Well known issue with Ford F150 at this point. Vehicle was purchased new with standard regular maintenance. Only 56k miles. Safety issue if I hadn’t caught it early with some rough shifting.
Incident date: Apr 16, 2026
I took my vehicle to the dealership to have all recall work done on Feb. 11th 2026. I was told i am up to date on all my recall work at that time. When I received my vehicle back It would intermittently just shut down for no apparent reason while sitting at stop lights, or just stopped in that fashion. I called and the dealership they said unless they could recreate the issue somewhat easily there... Read more
Fire
Incident date: Dec 23, 2025
I was pulling into a parking spot and my vehicle suddenly lurch forward, and I had to slam on the brakes quickly, scraping the front of the curb. I checked there was no warning lights. I checked the floor mat, and this was not impeding the accelerator pedal I am certainly I did not accidentally hit the accelerator instead of the brake.
Incident date: Dec 23, 2025
I was pulling into a parking spot and my vehicle suddenly lurch forward, and I had to slam on the brakes quickly, scraping the front of the curb. I checked there was no warning lights. I checked the floor mat, and this was not impeding the accelerator pedal I am certainly I did not accidentally hit the accelerator instead of the brake.
Incident date: Dec 23, 2025
I was pulling into a parking spot and my vehicle suddenly lurch forward, and I had to slam on the brakes quickly, scraping the front of the curb. I checked there was no warning lights. I checked the floor mat, and this was not impeding the accelerator pedal I am certainly I did not accidentally hit the accelerator instead of the brake.
Incident date: Apr 4, 2026
My automatic transmission failed per the dealership and is just outside of the warranty but is considered a premature failure based on the expected life of the vehicle.
Incident date: Apr 4, 2026
At highway speed, the steering has ratcheting feel. Move it by 0.5 degree, and it tries to boost the move by 1 degree or 2. At parking lot speed, when the steering is turned to dead ends, the stepped boost is also noticeable. This is likely related to the "sticky steering" recall (NHTSA 24V-744). The problem still persists for vehicles manufactured after the end date of the recall
Incident date: Apr 2, 2026
Truck has stopped completely including brakes and truck shutting completely off three times, causing almost collisions three times now. This is an extreme safety risk, this vehicle was just purchased from dealer three month ago and all maintenance and recalls thus far have been dealt with
Incident date: Dec 21, 2020
The park assist enabled flashed and when I brake it studders or I have to slam on my brakes because my car won’t stop. I see this is a recall on other tahoes but not mine!
Incident date: Apr 15, 2026
While driving into work, I noticed a knocking sound from the outside of the vehicle. Once parked, upon further inspection I narrowed down the area of the noise to the bottom rear of the engine/front of transmission. Fortunately, I was able to park in front of my office building and wasn’t stranded on the side of the road but under different circumstances it could've been the side of a busy highw... Read more
Incident date: Jan 12, 2026
I purchased a new 26 BMW I7 with the Rear Theater and Executive seating options, for my [XXX] & [XXX] daughter's to enjoy. The screen broke day one, and has spent 10 days in the shop the first 44 days of my ownership. Beyond my reliability, and technical issuws the car has a major safety flaw/concern i asked BMW to address. With the rear screen down and blinds up i have zero rear view mirror v... Read more
DODGE
GRAND CARAVAN
(2019) - STEERING
Apr 16, 2026
Incident date: Mar 31, 2026
The contact owns a 2024 Ford F-250 SD. The contact stated that while driving approximately 40 MPH on the highway, the steering wheel failed to turn as intended. Due to the failure, the vehicle struck a curb. There were no injuries or property damage. The vehicle was turned off, and it was shifted into park(P). The brakes were inoperable during the failure. The vehicle was towed to a dealer to be i... Read more
Incident date: Apr 15, 2026
The steering wheel drifts and the power steering light comes on
Incident date: Jan 10, 2022
Known ICCU issue: the 12v battery died for no reason rendering the car undrivable.
Incident date: Apr 11, 2026
Car was being drive on the Indiana road and rolled Down window and smelled something burning. Then all of a sudden the transmission fail light came on and the car started to power down and we pulled over. The engine was on fire.
Incident date: Apr 11, 2026
July 2021 bought ram 1500 limited. $75k September 2021 3k miles took to dealer with REVERSE TRAILER STEERING UNAVAILABLE MESSAGES AND BACK UP CAMERA issues. Not fixed. Issues still happening. DEC 2021 ram 1500 recall y80 issued. RTSCM NEEDS updated. April 2022 dealer visit 11k miles recall y80 addressed and repaired. Issues continued. Several undocumented stop by dealer visits by request to look ... Read more
DODGE
GRAND CARAVAN
(2012) - ENGINE
Apr 14, 2026
Incident date: Apr 10, 2026
March 29th 2026 my 2021 Yukon XL engine stalled while driving at 45mph (No prior warning lamps or messages, restart engine came on dash) causing me to immediately pull over and come to a stop still in traffic, it shifted my vehicle into park, I was in an in an un-safe spot and was stuck in park (conditions not correct for shift on dash) because my vehicle would not allow me to shift to neutral an... Read more