Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2011) - FUEL/PROPULSION SYSTEM
Oct 29, 2022
Incident date: Nov 15, 2021
This vehicle always fails to start in the colder weather. After a review of this condition. It has been found that the fuel pump relay does not send proper signal. This relay is a part of the Totally Integrated Power Module (TIPM). When it fails to operate, the vehicle will experience long crank times. With its ignition switch style, as soon as you turn the key, the vehicle will continue to crank ... Read more
DODGE
GRAND CARAVAN
(2011) - ENGINE
Oct 29, 2022
Incident date: Nov 15, 2021
This vehicle always fails to start in the colder weather. After a review of this condition. It has been found that the fuel pump relay does not send proper signal. This relay is a part of the Totally Integrated Power Module (TIPM). When it fails to operate, the vehicle will experience long crank times. With its ignition switch style, as soon as you turn the key, the vehicle will continue to crank ... Read more
DODGE
GRAND CARAVAN
(2011) - ELECTRICAL SYSTEM
Oct 29, 2022
Incident date: Nov 15, 2021
This vehicle always fails to start in the colder weather. After a review of this condition. It has been found that the fuel pump relay does not send proper signal. This relay is a part of the Totally Integrated Power Module (TIPM). When it fails to operate, the vehicle will experience long crank times. With its ignition switch style, as soon as you turn the key, the vehicle will continue to crank ... Read more
Incident date: Sep 1, 2021
No heat in the front but somewhat heat in the rear back seats have change a lot of things to try to fix but still no heat for the front or second row only the 3rd row
Incident date: Sep 1, 2021
No heat in the front but somewhat heat in the rear back seats have change a lot of things to try to fix but still no heat for the front or second row only the 3rd row
Incident date: Aug 12, 2022
My 2013 SXT 2.0 started to have the right front TPMS sensor stop working a few weeks back after driving the car for about 30 minutes. I assumed the issue was with the sensor itself as the car is 9 years old now and thought the sensor battery may be getting weak. Had the sensor replaced and others checked, and we were back to normal for a few weeks. Then the right front again dropped out after dri... Read more
Incident date: Aug 12, 2022
My 2013 SXT 2.0 started to have the right front TPMS sensor stop working a few weeks back after driving the car for about 30 minutes. I assumed the issue was with the sensor itself as the car is 9 years old now and thought the sensor battery may be getting weak. Had the sensor replaced and others checked, and we were back to normal for a few weeks. Then the right front again dropped out after dri... Read more
Incident date: Oct 26, 2022
The contact's son owns a 2013 Dodge Dart. The contact stated that while his son was pulling out of a parking lot, the RPM started fluctuating. Additionally, while driving at an undisclosed speed, the vehicle surged. The transmission was slipping significantly while driving to his residence. The message "Service Transmission" was displayed. The vehicle was taken to an independent mechanic who infor... Read more
Incident date: Oct 14, 2022
Brought 2009 Caliber with 34,000 original miles to have breaks checked, the owner showed me there is not a brake issue, but the Sub Frame was extremely rotted and needed to be attended to as it could cause a serious accident. I had a Lifetime Added Care Plus warranty, but of course wasn't covered. I have been the only driver since vehicle was purchased.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 28, 2022
Incident date: Oct 17, 2022
In July of 2022, the air conditioner failed. Called to make an appointment with DeLuca, the part did not come in so we did not bring the van in for repair. In August 2022 the van started stalling while driving on occasion. Brought into the mechanics but he could not see an issue of why the van would be stalling and could not diagnose when the van was stalling as it did not occur while he was in... Read more
Incident date: Oct 28, 2022
2004 DODGE DURANGO. CONSUMER WRITES IN REGARD TO RUSTING OF THE HITCH.
DODGE
GRAND CARAVAN
(2009) - TIRES
Oct 28, 2022
Incident date: Oct 21, 2022
225/65 R 16 100 My van is available for inspection; the left front driver’s-side tire was repaired (under warranty) on 6 August 2022; a plug was installed to repair a ticking sound, which ended up being a nail imbedded in the tire. Once on the road again, I still heard an annoying sound( I realized the mechanic may not have cut the plug flush). I intended to go back to have them cut it off, but... Read more
1 injured
DODGE
GRAND CARAVAN
(2009) - ELECTRICAL SYSTEM
Oct 28, 2022
Incident date: Oct 10, 2022
On 10 October 2022 @ 21:05 hours, I was driving home (to Waconia) from Academy College (Bloomington, MN). Upon entering I35 W North entrance ramp, I had engaged my left turn signal; looking in my driver-side mirror as I merged, I seen the headlights behind me & proceeded to accelerate on the freeway. I was partially in the lane when I heard a horn & wheels screeching to my left. I was close eno... Read more
Incident date: Jan 14, 2022
The contact owns a 2018 Dodge Durango. The contact stated while driving 55 MPH, the rear camera activated independently, without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 20,000.
Incident date: Oct 20, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? The check engine light came on a few days ago and now the battery light came on. The right headlight has condensation in it and the heat slowly has gone out across the front panel. The touch screen sometimes works but sometimes malfunctions. I have to get my car changed from Michigan to Virginia and... Read more
Incident date: Oct 20, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? The check engine light came on a few days ago and now the battery light came on. The right headlight has condensation in it and the heat slowly has gone out across the front panel. The touch screen sometimes works but sometimes malfunctions. I have to get my car changed from Michigan to Virginia and... Read more
Incident date: Oct 20, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? The check engine light came on a few days ago and now the battery light came on. The right headlight has condensation in it and the heat slowly has gone out across the front panel. The touch screen sometimes works but sometimes malfunctions. I have to get my car changed from Michigan to Virginia and... Read more
Incident date: Oct 19, 2022
The contact owns a 2013 Dodge Avenger. The contact stated that while driving approximately 55 mph, the driver seat headrest restraint was erroneously deployed. The contact indicated that during the incident the vehicle had not crashed or abruptly stopped to cause the headrest restraint to deploy. During the incident, the contact sustained an injured neck. No medical treatment was required. The cau... Read more
1 injured
Incident date: Oct 19, 2022
The contact owns a 2013 Dodge Avenger. The contact stated that while driving approximately 55 mph, the driver seat headrest restraint was erroneously deployed. The contact indicated that during the incident the vehicle had not crashed or abruptly stopped to cause the headrest restraint to deploy. During the incident, the contact sustained an injured neck. No medical treatment was required. The cau... Read more
1 injured
Incident date: Oct 7, 2022
Dodge Charger 2014 BOUGHT IT ON 2015 NO USED WAS GREAT WHEN WE GOT. But IT'S BEEN 8 YRS NOW AND HAVING LOTS BIG PROBLEMS THAT ARE DEFECTED FROM THE MANUFACTUER COMPANY. Lock DOOR THEY DO NOT OPEN OR CLOSE DUE TO THE INTIROR OF THE DOORS ARE DETACHING FROM THE FRONT WTH TH KEY LESS REMOTE. MOST OF ALL THE DASHBOARD IS UNPLEEING FROM TOP OF THE DASH AND DOORS MIDE SECTION. STEERING IS BOUNCHING WHIL... Read more
Incident date: Oct 7, 2022
Dodge Charger 2014 BOUGHT IT ON 2015 NO USED WAS GREAT WHEN WE GOT. But IT'S BEEN 8 YRS NOW AND HAVING LOTS BIG PROBLEMS THAT ARE DEFECTED FROM THE MANUFACTUER COMPANY. Lock DOOR THEY DO NOT OPEN OR CLOSE DUE TO THE INTIROR OF THE DOORS ARE DETACHING FROM THE FRONT WTH TH KEY LESS REMOTE. MOST OF ALL THE DASHBOARD IS UNPLEEING FROM TOP OF THE DASH AND DOORS MIDE SECTION. STEERING IS BOUNCHING WHIL... Read more
Incident date: Oct 7, 2022
Dodge Charger 2014 BOUGHT IT ON 2015 NO USED WAS GREAT WHEN WE GOT. But IT'S BEEN 8 YRS NOW AND HAVING LOTS BIG PROBLEMS THAT ARE DEFECTED FROM THE MANUFACTUER COMPANY. Lock DOOR THEY DO NOT OPEN OR CLOSE DUE TO THE INTIROR OF THE DOORS ARE DETACHING FROM THE FRONT WTH TH KEY LESS REMOTE. MOST OF ALL THE DASHBOARD IS UNPLEEING FROM TOP OF THE DASH AND DOORS MIDE SECTION. STEERING IS BOUNCHING WHIL... Read more
Incident date: Oct 26, 2022
The contact owns a 1995 Dodge Ram 2500. The contact became aware that the VIN was included in NHTSA Campaign Number: 01V037000 (Vehicle Speed Control) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts to perform the recall repair had been discontinued. The contact stated that the manufacturer had exceeded a reasonabl... Read more
DODGE
GRAND CARAVAN
(2017) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Oct 26, 2022
Incident date: Oct 1, 2021
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.
Incident date: Sep 1, 2022
less than 2 years after purchasing this vehicle brand new my car started consuming oil and actually caused my car to die in the middle of the road. Chrysler ended up completely replacing my engine due to scoring found in the pistons. In the last year I have done another oil consumption and feel just under the threshold of what Chrysler deems "bad enough". They did an update and it has not been a p... Read more
Incident date: Sep 1, 2022
less than 2 years after purchasing this vehicle brand new my car started consuming oil and actually caused my car to die in the middle of the road. Chrysler ended up completely replacing my engine due to scoring found in the pistons. In the last year I have done another oil consumption and feel just under the threshold of what Chrysler deems "bad enough". They did an update and it has not been a p... Read more
Incident date: Sep 1, 2022
less than 2 years after purchasing this vehicle brand new my car started consuming oil and actually caused my car to die in the middle of the road. Chrysler ended up completely replacing my engine due to scoring found in the pistons. In the last year I have done another oil consumption and feel just under the threshold of what Chrysler deems "bad enough". They did an update and it has not been a p... Read more
Incident date: Oct 22, 2022
The contact owns a 2008 Dodge Nitro. The contact stated that the horn and the rear and front windshield wipers were inoperable. There was no warning light illuminated. The contact attempted to restart the vehicle however, the failure persisted. The contact stated that her neighbor disconnected and reconnected the battery and the failure was corrected. The vehicle was not diagnosed. Neither the dea... Read more
Incident date: Oct 22, 2022
The contact owns a 2008 Dodge Nitro. The contact stated that the horn and the rear and front windshield wipers were inoperable. There was no warning light illuminated. The contact attempted to restart the vehicle however, the failure persisted. The contact stated that her neighbor disconnected and reconnected the battery and the failure was corrected. The vehicle was not diagnosed. Neither the dea... Read more
Incident date: Oct 25, 2022
The contact owns a 2016 Dodge Durango equipped with Windforce Tires, Tire Line: Performax, Tire Size: 285/60/R18, DOT Number: (N/A). The contact stated that while driving at 30 MPH, the vehicle started to wobble. Upon inspection, she noticed that there were bubbles on the driver's and passenger's side rear tires. Additionally, the tire pressure reached 65 PSI. The vehicle was taken to the tire dea... Read more
Incident date: Sep 17, 2022
The contact owns a 2014 Dodge Dart. The contact stated while driving at approximately 40 MPH, the trunk opened independently. The contact stated that the failure had also occurred after starting the vehicle and shifting to drive(D) or reverse(R). The contact stated there was no warning light illuminated. The contact stated that there was an abnormal sound coming from the trunk door latch mechanism... Read more
Incident date: Oct 25, 2022
Took car in to South Point Dodge for a recall. The Canister Vapor was replaced,as I was smelling gas fumes inside the car. It was replaced as I was told. But I'm still smelling gas fumes. I called Dodge and explained that this was the problem, as I received the code: po456: Evap system small leak. Which is associated to the recall. Evap canister that was replaced. So I was told if I bring it back ... Read more
Incident date: Oct 4, 2022
The contact owns a 2012 RAM 2500 equipped with Kenda Tires, Tire Line: Klever, Tire Size: LT275/70/R18, DOT Number: 02T6NAANL12228260. The contact stated while driving 60 MPH, the vehicle started bouncing. The contact stated no warning light was illuminated. The contact continued to drive back to the tire shop and was informed that the front passenger’s side tire was showing tread separation. Th... Read more
Incident date: Oct 18, 2022
Transmission pump failure at 150k miles
Incident date: Dec 12, 2017
The contact owns a 2012 Dodge Charger. The contact stated that while driving at 15 MPH, the vehicle stalled with several unknown warning lights illuminated. The driver was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer diagnosed the failure as an alternator diode-thermal fatigue in which the alternator needed to be replaced. The alternator was replaced... Read more
Incident date: Oct 25, 2020
The contact owns a 2008 Dodge Caravan. The contact stated that the headlights appeared hazy and clogged. Additionally, the contact stated that the headlight failed to illuminate and provide proper illumination while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Incident date: Oct 24, 2022
Vehicle continues to die while driving. Fortunately the vehicle dies when slowing down to a stop or turn. It has been recalled for this twice.
Incident date: Oct 24, 2022
Both low headlights went out while driving at night. I have changed the bulbs out multiple times and the continue to blow out.
Incident date: Oct 24, 2022
Both low headlights went out while driving at night. I have changed the bulbs out multiple times and the continue to blow out.
Incident date: Oct 24, 2022
Passenger Seat Headrest deploys
Incident date: Oct 24, 2022
Exhaust manifold failed (warped and broke bolts) for second time since owning my 2012 Ram 1500 causing dangerous exhaust leak that then enters the cabin of the vehicle causing dangerous conditions for the occupants.
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2017) - SUSPENSION
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2017) - VEHICLE SPEED CONTROL
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2019) - STRUCTURE:BODY
Oct 22, 2022
Incident date: Oct 17, 2022
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR... Read more
Incident date: Oct 14, 2022
The brakes locked up twice since purchased the vehicle. The left side locking up would have caused me to veer into oncoming traffic. Years late when the right side locked up would've have veered right causing an accident. This last time the brakes aren't releasing. This happening 3 times has reproduced itself. The 1st time I took it to a dealership. No warning lamps were showing or any symptoms fo... Read more
Incident date: Jun 23, 2022
I recently only had my 2012 dodge caliber for a year now and out of that year it’s been giving me problems since I had it! The car had completely shut down on me for weeks while I was in the process of burying my father in law who gave me Covid after he passed. Weeks later we ended up figuring out what the issue was which was the tipm. I remember having to tap the battery with a wire for it to s... Read more