Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jul 21, 2022
Hello, I am not sure if this is the correct place to report the issues that are plaguing 2014 and up Dodge Charger and challenger owners. The door panels and center counsel on our cars are coming apart it is a manufacturing defect that exposes the electronic systems on our doors including the locking mechanisms and window regulators to moisture and heat. This is the second time this has occurre... Read more
Incident date: Aug 17, 2022
The contact owns a 2000 Dodge Durango. The contact stated that while driving approximately 25 MPH the vehicle inadvertently stopped. There were no warning lights illuminated. The vehicle was towed to a local mechanic. The contact replaced the battery, fuel pump, shocks, ball joints, and disc brakes, and front rotors however, the failure recurred. The local mechanic was unable to determine the caus... Read more
Incident date: Aug 23, 2022
2010 DODGE RAM. CONSUMER STATED THAT THE AIRBAG DID NOT DEPLOY DURING COLLISION.
Crash
1 injured
Incident date: Aug 22, 2022
The gas pedal has come disconnected or stuck continuing to accelerate and I miraculously stopped the car with the emergency brake before it nearly Crashed into a crowded bus stop! The car only has 65k miles but regardless a car should never put anyone in this danger! It is giving me a nervous breakdown almost running people over!
Incident date: Aug 22, 2022
The gas pedal has come disconnected or stuck continuing to accelerate and I miraculously stopped the car with the emergency brake before it nearly Crashed into a crowded bus stop! The car only has 65k miles but regardless a car should never put anyone in this danger! It is giving me a nervous breakdown almost running people over!
Incident date: Aug 22, 2022
The gas pedal has come disconnected or stuck continuing to accelerate and I miraculously stopped the car with the emergency brake before it nearly Crashed into a crowded bus stop! The car only has 65k miles but regardless a car should never put anyone in this danger! It is giving me a nervous breakdown almost running people over!
Incident date: Jun 27, 2022
Throttle body light came on car died. Thought it was throttle body replaced it didn’t start. It has crank but no start. Have had 11 people look at it now have replaced spark plugs, coils, battery terminals, crankshaft sensor, camshaft sensor, fuel pump but the car still will not start. I was told the tipm could cause this issue I need to know what else I can do. I have no vehicle now can’t wor... Read more
Incident date: Jul 31, 2022
ENGINE STALL AT VARIOUS SPEEDS AND DRIVING CONDITIONS
DODGE
AVENGER
(2010) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Aug 22, 2022
Incident date: Jul 22, 2022
The contact owns a 2010 Dodge Avenger. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that on several occasions the vehicle would not immediately restart. The vehicle was taken to the local mechanic who diagnosed that the PCM was faulty and needed to be replaced. The PCM was replaced with an aftermarket part ho... Read more
Incident date: May 4, 2022
The contact owns a 2011 Dodge Avenger. The contact stated that the check engine warning light and air bag warning light was illuminated. Additionally, the cruise control, buttons on the steering wheel, and occupant restraint control were malfunctioning. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) and the recall repair was completed. T... Read more
Incident date: May 4, 2022
The contact owns a 2011 Dodge Avenger. The contact stated that the check engine warning light and air bag warning light was illuminated. Additionally, the cruise control, buttons on the steering wheel, and occupant restraint control were malfunctioning. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) and the recall repair was completed. T... Read more
Incident date: May 4, 2022
The contact owns a 2011 Dodge Avenger. The contact stated that the check engine warning light and air bag warning light was illuminated. Additionally, the cruise control, buttons on the steering wheel, and occupant restraint control were malfunctioning. The contact stated that the vehicle was included in NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags) and the recall repair was completed. T... Read more
Incident date: Jul 20, 2022
My vehicle had wat is known as the 3rd gen steering assembly. Which is known and reported by multiple consumers to cause wat everyone calls a death wobble " Death wobble happens in Jeeps, 4x4s, and trucks when rapidly rotating steering wheel components cause your steering wheel to move rapidly from side to side. This causes your vehicle to feel like it's about to fall apart and you want to hold on... Read more
Incident date: Aug 8, 2022
The rear drivers side passenger door will not open from the outside, and it wont open from the inside either. If someone needed to get out of or in to this car in a hurry (say it was on fire) this would be very bad. The car has not had anything impact it on this side.
Incident date: Aug 20, 2022
The service shifter light comes on, the windshield wipers come on by themselves, the cruise control wont work when the message is on. This happens on ALOT of Chrysler vehicles!! The Durango wont shift into drive when the message is on. It also happens when the durango is being driven. The message appears everytime I turn my durango on.
Incident date: Aug 19, 2022
The contact owns a 2008 Dodge Ram 3500. The contact received notification of NHTSA Campaign Number: 13V529000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Feb 2, 2022
The issue with the vehicle is inconsistent and delayed power delivery. On numerous occasions, when trying to accelerate quickly in low gears (1 through 3), the vehicle exhibits an obvious restriction and/or lack of thrust. The vehicle does accelerate (sometimes poorly with hesitation) and the RPM's climb, but the power is severely reduced until 4500 RPM, then the power comes on strong without any ... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Aug 19, 2022
Incident date: Apr 1, 2022
The sliding rear passenger doors have faulty lock actuators. Looked on my forums and tons of people are having the same issues. I had one door actuator replaced a couple years ago. Now my other door actuator is acting up. Dodge will charge $600-$1000 to replace.
Incident date: Aug 18, 2022
I have a Dodge 2018 Charger, recently I am seeing the Uconnect touchsceen began delaminating and the buttons are being ghost pushed randomly, Sometime the clock setting pops up and suddenly the volume goes to 100% and sometimes it randomly does SOS dial or dial's someone else, this is a safety hazard on driver's attention as when you are driving down a freeway it freaks you out if the volume sudde... Read more
Incident date: Aug 18, 2022
I have a Dodge 2018 Charger, recently I am seeing the Uconnect touchsceen began delaminating and the buttons are being ghost pushed randomly, Sometime the clock setting pops up and suddenly the volume goes to 100% and sometimes it randomly does SOS dial or dial's someone else, this is a safety hazard on driver's attention as when you are driving down a freeway it freaks you out if the volume sudde... Read more
Incident date: Jun 22, 2022
Rear row seatbelt failed and no longer retracts. This happened at 60k miles with occasional use. Many users Report seatbelt problems in the driver, passenger and second row which is currently covered under an extended warranty. However, the third row is not covered and made with the same defective parts.
Incident date: Aug 18, 2022
While following my fiancé after dinner her dodge journey completely shut off while driving but all the dash lights and radio stayed on. She was able to stop the vehicle safely bc I was following her and I was able to stop the traffic. She was still able to steer the vehicle and use the brakes. She stated that there was no warning or anything. I checked to see of any check engine light or anything... Read more
Incident date: Aug 12, 2022
My car was slow to accelerate, and sounded like the engine was over-revving. The engine stalled several times, and the car itself was shaking, while driving at a moderate speed level, which I feared would have caused an accident, because it was sudden. The service warning light appeared. I had the manifold replaced by one mechanic, but the problem occurred again. I got a second opinion, that deter... Read more
Incident date: Aug 1, 2022
The airbag symbol is showing and beeping intermittently.
Incident date: Feb 4, 2004
The contact owns a 1999 Dodge Caravan. The contact stated while driving at approximately 30 MPH, the serpentine belt failed. The vehicle was taken to the dealer where it was diagnosed that the serpentine belt needed to be replaced. The serpentine belt was replaced however, the failure recurred. The vehicle was then taken back to the dealer a third time where the serpentine belt was replaced again ... Read more
Incident date: Feb 4, 2004
The contact owns a 1999 Dodge Caravan. The contact stated while driving at approximately 30 MPH, the serpentine belt failed. The vehicle was taken to the dealer where it was diagnosed that the serpentine belt needed to be replaced. The serpentine belt was replaced however, the failure recurred. The vehicle was then taken back to the dealer a third time where the serpentine belt was replaced again ... Read more
Incident date: Feb 4, 2004
The contact owns a 1999 Dodge Caravan. The contact stated while driving at approximately 30 MPH, the serpentine belt failed. The vehicle was taken to the dealer where it was diagnosed that the serpentine belt needed to be replaced. The serpentine belt was replaced however, the failure recurred. The vehicle was then taken back to the dealer a third time where the serpentine belt was replaced again ... Read more
DODGE
GRAND CARAVAN
(2011) — SEATS
Aug 17, 2022
Incident date: Aug 15, 2022
While driving my vehicle at highway speed (75mph), the driver's seat headrest, for lack of a more descriptive term, exploded and struck me in the back of my head. After the incident I stopped the vehicle and looked at the headrest. It appears to be spring loaded and something in the headrest failed causing it to spring forward for no reason. The headrest is now compressed and held in place with zi... Read more
1 injured
Incident date: Aug 15, 2022
Wipers will not turn off. turn signals are working along with lights except the wipers.
Incident date: Aug 15, 2022
Wipers will not turn off. turn signals are working along with lights except the wipers.
Incident date: Aug 3, 2022
The contact owns a 1999 Dodge Ram 2500. The contact stated he noticed a strong odor of gasoline inside the vehicle and the gasoline was leaking from the fuel pump. The contact stated he diagnosed the failure himself and noticed the rubber cap was defective. The vehicle was not taken to a dealer. The contact stated he replaced several different rubber caps but none rectified the failure. The manufa... Read more
Incident date: Aug 4, 2022
The active head restrains (AHR) deployed without vehicle being involved in collision. This could have caused injury and even death if anyone was operating the vehicle while it deployed. No warning lamps are active, but the system is clearly deployed.
Incident date: Apr 6, 2022
Brake light have stopped working randomly. Were working fine one day then next day I have no brake lights, I've had several people see if they could find the problem with no success. Could possibly be faulty wiring to the brake lights? Put just normal tail lights work with only those lights when breaking. I've also seen several same make and model vehicles with the same issue in the same town that... Read more
Incident date: Aug 2, 2022
The contact owns a 2016 Dodge Charger. The contact stated that while accelerating at approximately 50 MPH, she heard a clicking noise coming from the engine. The engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed but the contact was uncertain of the parts that needed to be replaced. The dealer nor the manufacturer were notified of the failure.... Read more
DODGE
GRAND CARAVAN
(2015) — ELECTRICAL SYSTEM:ADAS
Aug 16, 2022
Incident date: Aug 12, 2022
The car was Driving and the blind spot module on the driver's side in the rear bumper started to smoked, because of a short in the electrical from water damage
DODGE
GRAND CARAVAN
(2019) — UNKNOWN OR OTHER
Aug 15, 2022
Incident date: Aug 12, 2022
The passenger sliding door stopped working and will not open or unlock manually. If there is an accident rear passengers will have to exit the vehicle through the driver side sliding door and/or the rear hatch. It appears to be the lock actuator and am waiting on the part to arrive for install to see if issue resolved.
Incident date: Aug 15, 2022
Was parked at school when the headrest on the passenger front seat just deployed and hit my husband in the back of the head. It just popped, sounded like a shot went off.
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Aug 15, 2022
Incident date: Aug 15, 2022
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM gauge fluctuated. Additionally, the vehicle made an abnormal noise while driving. The vehicle was taken to an independent mechanic who diagnosed that the transmission pump needed to be replaced. The vehicle was not repaired. The manufacturer ... Read more
Incident date: Aug 13, 2022
I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible
Incident date: Aug 13, 2022
I just got a 2012 dodge durango 08/13/2022 I looked up the recalls on it and just trying to get it ixed if possible
Incident date: Jul 15, 2022
The contact owns a 2008 Dodge Ram 2500. The contact stated the engine warning light was illuminated. The contact took the vehicle to a certified mechanic who stated the sensor needed to be replaced as well as the harness. The vehicle had not been repaired due to the parts being on back order. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000
Incident date: Aug 3, 2022
The contact owns a 2015 Dodge Journey. The contact stated while driving at approximately 35 MPH, the engine started to misfire and the engine warning light illuminated. The vehicle was taken to O'Reilly Auto Parts where it was diagnosed that the number three cylinder had a bad coil and needed to be replaced. The coil was replaced but the failure recurred. The engine warning light illuminated again... Read more
Incident date: Aug 1, 2020
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undetermined speed, there was an abnormal ticking noise detected. The engine warning light was illuminated. The vehicle was taken to an independent mechanic where they informed the contact the camshaft sensor and crankshaft sensor should be replaced. The local dealer was not contacted. The vehicle was not diagnosed ... Read more
Incident date: Aug 1, 2020
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undetermined speed, there was an abnormal ticking noise detected. The engine warning light was illuminated. The vehicle was taken to an independent mechanic where they informed the contact the camshaft sensor and crankshaft sensor should be replaced. The local dealer was not contacted. The vehicle was not diagnosed ... Read more
Incident date: Aug 1, 2020
The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undetermined speed, there was an abnormal ticking noise detected. The engine warning light was illuminated. The vehicle was taken to an independent mechanic where they informed the contact the camshaft sensor and crankshaft sensor should be replaced. The local dealer was not contacted. The vehicle was not diagnosed ... Read more
DODGE
GRAND CARAVAN
(2009) — SERVICE BRAKES
Aug 15, 2022
Incident date: Aug 15, 2022
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. Can shift to neutral and restart, drive on until it repeats.
DODGE
GRAND CARAVAN
(2009) — ENGINE
Aug 15, 2022
Incident date: Aug 15, 2022
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. Can shift to neutral and restart, drive on until it repeats.
DODGE
GRAND CARAVAN
(2009) — ELECTRICAL SYSTEM
Aug 15, 2022
Incident date: Aug 15, 2022
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. Can shift to neutral and restart, drive on until it repeats.
Incident date: Nov 13, 2020
The problem initially occurred in early November of 2020 when the vehicle would unpredictably stall at a stop sign or traffic light and would not immediately start for a couple minutes. After this short wait of 1 to 3 minutes it was possible to restart the car and move forward normally and the car could be driven without stalling for 2 or 3 miles when it would stall again and the engine would not ... Read more
Incident date: Nov 13, 2020
The problem initially occurred in early November of 2020 when the vehicle would unpredictably stall at a stop sign or traffic light and would not immediately start for a couple minutes. After this short wait of 1 to 3 minutes it was possible to restart the car and move forward normally and the car could be driven without stalling for 2 or 3 miles when it would stall again and the engine would not ... Read more