Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Nov 15, 2022
Incident date: Nov 14, 2022
The rear driverside sliding door was stuck in the lock position for several months. It was inconvenient that the actuator stopped working on the door. After months of it being stuck it suddenly works, but everytime the door s lock the rear driverside sliding doors locking system makes a buzzer sound while locking. If this fails again and we need to leave the car quickly in an emergency not havi... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Nov 15, 2022
Incident date: Nov 14, 2022
The rear driverside sliding door was stuck in the lock position for several months. It was inconvenient that the actuator stopped working on the door. After months of it being stuck it suddenly works, but everytime the door s lock the rear driverside sliding doors locking system makes a buzzer sound while locking. If this fails again and we need to leave the car quickly in an emergency not havi... Read more
Incident date: Nov 15, 2022
Started hearing a loud banging noise whenever i would hit a bump or turn left coming from drivers side tire. after getting home, i checked and the entire subframe is rusted out.
Incident date: Nov 15, 2022
Started hearing a loud banging noise whenever i would hit a bump or turn left coming from drivers side tire. after getting home, i checked and the entire subframe is rusted out.
Incident date: Oct 20, 2022
The Engine seized due to rod bearing Chrysler has recall number 11V487000 it has never been done on my truck and is no showing
Incident date: Jul 18, 2021
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.
Incident date: Jul 18, 2021
On several occasions the informatic system makes a loud boom and the screen starts pixelating and shuts down, then randomly restarts. I have been to the dealer several times and once the replaced the system and it is still happening almost causing me to have a collision.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Nov 14, 2022
Incident date: Nov 12, 2022
The car was running fine and with no warning (or warning lights) it was going up a hill and stopped driving. It would not drive and started reversing and rolling backwards. Car had to have the emergency brake put on and luckily came to a stop.
Incident date: Oct 10, 2022
Loss of touchscreen functionality only works initially and then freezes completely making it unusable and making the most part of the internal features and climate control completely unavailable and increasing the risk of safety of the driver, Dealer stating to replace whole touch screen unit which is extremely expensive to replace, It should be standard and lot of functionality is used from the t... Read more
Incident date: Oct 10, 2022
Loss of touchscreen functionality only works initially and then freezes completely making it unusable and making the most part of the internal features and climate control completely unavailable and increasing the risk of safety of the driver, Dealer stating to replace whole touch screen unit which is extremely expensive to replace, It should be standard and lot of functionality is used from the t... Read more
Incident date: Nov 14, 2022
I bought this 1995 Dodge Dakota brand new in 1995 and it only has original 92,110 miles on it. The problem with this Dakota I have replaced the Drivers front seat belt and the replacement again is falling apart again where it will not release for a person to get out of. I don't know if the air bags will not deploy if the seat belt is not working properly. Again the seat belt needs to be replac... Read more
Incident date: Oct 1, 2022
The clvehicke will stall at slow motion and on highway dash lights will flicker and eventually shut off … only thing that helps is to wiggle the wiring harness until dash comes back on
Incident date: Oct 1, 2022
The clvehicke will stall at slow motion and on highway dash lights will flicker and eventually shut off … only thing that helps is to wiggle the wiring harness until dash comes back on
Incident date: Oct 1, 2022
The clvehicke will stall at slow motion and on highway dash lights will flicker and eventually shut off … only thing that helps is to wiggle the wiring harness until dash comes back on
DODGE
GRAND CARAVAN
(2020) - EXTERIOR LIGHTING
Nov 13, 2022
Incident date: Nov 12, 2022
The vehicle display lights on the interior dash board fail to fully shut off after driving and waiting an appropriate amount of time, causing a drain on the battery over time which results in a failure to start. There may be other drains on the battery, as this is not an isolated incidence and has been happening since May 2022 approximately every two weeks or less.
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Nov 13, 2022
Incident date: Oct 1, 2022
I was driving on the highway and the car just turned off. this happened a few times.
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Nov 13, 2022
Incident date: Oct 1, 2022
I was driving on the highway and the car just turned off. this happened a few times.
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Nov 13, 2022
Incident date: Nov 1, 2022
I would like the fuel pump relay recalled because it is unsafe and the Jeep Cherokee and Charger have the exact same TIPM with the same exact fuel pump relay and they both have recalls on the the exact same part.
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Nov 12, 2022
Incident date: Jul 1, 2022
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
DODGE
GRAND CARAVAN
(2019) - FUEL/PROPULSION SYSTEM
Nov 12, 2022
Incident date: Jul 1, 2022
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
DODGE
GRAND CARAVAN
(2019) - ENGINE
Nov 12, 2022
Incident date: Jul 1, 2022
Rough idling. Misfire. I've changed the sparkplugs twice already, the Wiring harness, Injectors, purge valve, etc.
Incident date: Sep 9, 2022
The electrical power steering failed making it nearly impossible to steer.
Incident date: Sep 9, 2022
The electrical power steering failed making it nearly impossible to steer.
Incident date: Nov 11, 2022
Rear crossmember/ subframe rusted thru and broke. Replaced front several years ago. Car has always been garaged.
Incident date: Nov 9, 2022
The windshield wipers stopped working as Hurricane Nicole was hitting Lantana Florida. Got truck home and replaced wiper motor. Did not fix the problem. Replaced the Multi-function Switch (Mopar part#56049823AB) Did not fix problem. This happened around 1:00 pm. I was in traffic. It took about 1 1/2 hour to drive 10 miles because of rain bands from the storm. The wipers stopped working at regular ... Read more
DODGE
GRAND CARAVAN
(2015) - VEHICLE SPEED CONTROL
Nov 11, 2022
Incident date: Nov 8, 2022
While driving the van, the van started making a whining noise. Then it would hesitated to shift gears. Upon accelerating in traffic, the engine would rev up, then the transmission would grab gear sharply. At every stop light the van does not shift forward. It sits there and the engine revs up, but does not shift gears. The van has to be turned off then restarted in order to drive out of first ge... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Nov 11, 2022
Incident date: Nov 8, 2022
While driving the van, the van started making a whining noise. Then it would hesitated to shift gears. Upon accelerating in traffic, the engine would rev up, then the transmission would grab gear sharply. At every stop light the van does not shift forward. It sits there and the engine revs up, but does not shift gears. The van has to be turned off then restarted in order to drive out of first ge... Read more
Incident date: Sep 13, 2022
Power steering locks up, power steering fuses have blown three times in less than three months and there are thumping noises and vibrations when making turns.
Incident date: Sep 13, 2022
Power steering locks up, power steering fuses have blown three times in less than three months and there are thumping noises and vibrations when making turns.
Incident date: Nov 10, 2022
Usually after I fill my car up with premium gas and start to drive it around it will stall out of nowhere especially when stopped or low idle.
Incident date: Nov 1, 2021
vehicle keeps staling on road while operating, AND has THE BRAKES SYTEM failure. No brakes, brake booster had failed and also has recall part for brake booster.. the safety of my entire family was put at risk, I almost crashed into traffic. vehicle was taken to local dealership, was told FUEL PUMP relay has recall. no parts available, ONE YEAR LATER, STILL WAITING AND STILL NO PARTS AVAILABLE. VE... Read more
Incident date: Nov 1, 2021
vehicle keeps staling on road while operating, AND has THE BRAKES SYTEM failure. No brakes, brake booster had failed and also has recall part for brake booster.. the safety of my entire family was put at risk, I almost crashed into traffic. vehicle was taken to local dealership, was told FUEL PUMP relay has recall. no parts available, ONE YEAR LATER, STILL WAITING AND STILL NO PARTS AVAILABLE. VE... Read more
Incident date: Nov 1, 2021
vehicle keeps staling on road while operating, AND has THE BRAKES SYTEM failure. No brakes, brake booster had failed and also has recall part for brake booster.. the safety of my entire family was put at risk, I almost crashed into traffic. vehicle was taken to local dealership, was told FUEL PUMP relay has recall. no parts available, ONE YEAR LATER, STILL WAITING AND STILL NO PARTS AVAILABLE. VE... Read more
Incident date: Nov 8, 2022
Upon making slow turn I experiance a rapid unintended acceleration. Engine raced to about 4000 RPM. In order to get vehicle under control brakes were applied to maximum and vehicle was shifted into neutral which caused engine to throttle higher but driver was able to turn off vehicle and safely come to a stop. After restarting vehicle throttle reurned to normal functioning. I was lucky there wer... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Nov 8, 2022
Incident date: Nov 8, 2022
Similar to recalls with other Grand Caravans, both our sliding doors will not open. There is a buzzing sound when locks are engaged. First door went out a month ago Second one today.
Incident date: May 1, 2022
The screen cover separates from the touch screen on the radio. This makes the radio not function but more importantly other vehicle operational features are inaccessible. Apparently the screen feels random touches so even when I power it down it turns itself back on constantly beeping changinging stations, adjusting the heating/cooling controls, the clock etc. This is very distracting to a driver ... Read more
Incident date: May 1, 2022
The screen cover separates from the touch screen on the radio. This makes the radio not function but more importantly other vehicle operational features are inaccessible. Apparently the screen feels random touches so even when I power it down it turns itself back on constantly beeping changinging stations, adjusting the heating/cooling controls, the clock etc. This is very distracting to a driver ... Read more
Incident date: May 1, 2022
The screen cover separates from the touch screen on the radio. This makes the radio not function but more importantly other vehicle operational features are inaccessible. Apparently the screen feels random touches so even when I power it down it turns itself back on constantly beeping changinging stations, adjusting the heating/cooling controls, the clock etc. This is very distracting to a driver ... Read more
Incident date: Nov 4, 2022
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked and unoccupied, the vehicle inadvertently rolled away. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed him ... Read more
Incident date: Nov 4, 2022
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked and unoccupied, the vehicle inadvertently rolled away. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed him ... Read more
DODGE
CHALLENGER
(2009) - AIR BAGS
Nov 8, 2022
Incident date: Oct 20, 2022
During an auto accident the ram emblem on my steering wheel shot off of the steering wheel when the air bags deployed and becoming a projectile and hitting me in the neck leaving a deep bruise and abrasions to the area the ram emblem hit. Its been nearly 3 weeks and the bruising is still present and the skin is still red from the injury. Attached and you can even see the ram horns in in neck. Thi... Read more
Crash
1 injured
DODGE
CHALLENGER
(2009) - STEERING
Nov 8, 2022
Incident date: Oct 20, 2022
During an auto accident the ram emblem on my steering wheel shot off of the steering wheel when the air bags deployed and becoming a projectile and hitting me in the neck leaving a deep bruise and abrasions to the area the ram emblem hit. Its been nearly 3 weeks and the bruising is still present and the skin is still red from the injury. Attached and you can even see the ram horns in in neck. Thi... Read more
Crash
1 injured
Incident date: Nov 7, 2022
Electrical all lights on dashboard radio all went blank, blacked out as if the vehicle was turned off while driving and fully functioning.
DODGE
GRAND CARAVAN
(2014) - UNKNOWN OR OTHER
Nov 7, 2022
Incident date: May 1, 2022
The vehicle has shut itself off multiple times. It is seemingly random and happens without warning. It has happened when driving at slow speeds but it has also happened when driving at speeds of up to 60 mph and the vehicle loses power. We need to maneuver through traffic while coasting to the side of the road with no power steering available until the car is restarted. The dash goes blank and the... Read more
DODGE
GRAND CARAVAN
(2014) - ENGINE
Nov 7, 2022
Incident date: May 1, 2022
The vehicle has shut itself off multiple times. It is seemingly random and happens without warning. It has happened when driving at slow speeds but it has also happened when driving at speeds of up to 60 mph and the vehicle loses power. We need to maneuver through traffic while coasting to the side of the road with no power steering available until the car is restarted. The dash goes blank and the... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Nov 7, 2022
Incident date: May 1, 2022
The vehicle has shut itself off multiple times. It is seemingly random and happens without warning. It has happened when driving at slow speeds but it has also happened when driving at speeds of up to 60 mph and the vehicle loses power. We need to maneuver through traffic while coasting to the side of the road with no power steering available until the car is restarted. The dash goes blank and the... Read more
Incident date: Aug 13, 2022
I had 4 Pirelli tires that were down to 3/32 to the point where the threads were showing near the inner sidewall on the tread in under 15000 miles. Tire information: Pirelli Scorpion Zero All/Season run flat tires Tire Size: 295/45/ ZR20 (110Y) M+S My safety as well as others would've been at severe risk if I wouldn't have replaced my tires. They would've blown out near the inner sidewall on t... Read more
Incident date: Nov 2, 2022
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for ove... Read more
Incident date: Nov 2, 2022
This is a dangerous random problem. In fact has now occurred 6 times. Two separate times 08/23/22 & 10/18/22 at a parking lot, while backing up, the gear shifter lit up, locked, and could not be engaged, and it wouldn't move. Both these 2 times it could not be put in drive and after shutting off the engine, it would not restart. The vehicle was blocking access and other vehicles passage for ove... Read more
DODGE
GRAND CARAVAN
(2017) - SUSPENSION
Nov 7, 2022
Incident date: Jun 2, 2022
The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel ne... Read more