Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Aug 1, 2019
The radio/head unit is pressing buttons all by itself. Will call 911, change settings, delete saved information, set random naviGation to the gps, changes a/c and heat settings, turns on different accessories without ever touching the screen. This is very dangerous.
Incident date: Aug 1, 2019
The radio/head unit is pressing buttons all by itself. Will call 911, change settings, delete saved information, set random naviGation to the gps, changes a/c and heat settings, turns on different accessories without ever touching the screen. This is very dangerous.
Incident date: Nov 18, 2022
unknown, Is all I know that I was checking the code on my truck and left truck on all night went out to start truck and battery was dead I got a jump from a friend and it started fine. I let it run for @20-30 minutes then I and my wife went to Realo drug store about 3/4 of a mile from home to get her meds. We pulled up and waiting and got the meds payed for and my wife said there is smoke coming f... Read more
Fire
1 injured
Incident date: Oct 19, 2022
Window Defrost and Passenger Side Heat/Air. Either while in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. This results in the passenger side of the front windshield being fogged up and low visibility. Pro... Read more
Incident date: Oct 31, 2022
Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.
Incident date: Oct 31, 2022
Car was parked and off when the passenger headrest airbag deployed. No one was in the vehicle during the incident. The driver and passenger seat belt guide are cracked.
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
Dec 6, 2022
Incident date: Dec 6, 2021
The contact owns a 2012 Dodge Grand Caravan. The contact stated while attempting to start the vehicle, the vehicle would not start. The contact stated that after several attempts, the vehicle started. While driving 45 MPH, the vehicle lost motive power and stalled without warning. The contact stated that there was a delay while restarting the vehicle. The vehicle was taken to the dealer and the co... Read more
DODGE
CHALLENGER
(2013) - WHEELS
Dec 6, 2022
Incident date: Oct 1, 2022
Skid control not engaged but lamp is illuminated. Available for inspection. Risk of skid/lose of control of vehicle. No confirmation by dealer or service center. No inspection performed. No other symptoms prior to failure. First incident approx. 3 months ago.
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Dec 6, 2022
Incident date: Oct 14, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled without warning. The contact pulled over and was able to restart the vehicle and the vehicle started to operate normally. The failure recurred several times. The vehicle was taken to an independent mechanic however, no cause of the failure was found. The manufacturer was ... Read more
Incident date: May 11, 2022
Hi I bought this Dodge Journey on May 24 2021 since the First day I bought it the car started giving me problems the dealer wouldn't take the car back and in stuck with it the engine from the car is Giving me problems it won't accelerate is very scary I'm very concerned because I got kids and also the car started smoking .
Incident date: May 11, 2022
Hi I bought this Dodge Journey on May 24 2021 since the First day I bought it the car started giving me problems the dealer wouldn't take the car back and in stuck with it the engine from the car is Giving me problems it won't accelerate is very scary I'm very concerned because I got kids and also the car started smoking .
Incident date: Dec 5, 2022
Instrument cluster and radio “monitor “stopped displaying vehicle information causing everything to disrupt driving while driving in traffic. Steering was swaying and difficult to drive. There was a recall # Safety Recall V32/NHTSA 19V-203 for the same problem so it now has the same issues.
Incident date: Dec 5, 2022
Instrument cluster and radio “monitor “stopped displaying vehicle information causing everything to disrupt driving while driving in traffic. Steering was swaying and difficult to drive. There was a recall # Safety Recall V32/NHTSA 19V-203 for the same problem so it now has the same issues.
Incident date: Dec 5, 2022
Instrument cluster and radio “monitor “stopped displaying vehicle information causing everything to disrupt driving while driving in traffic. Steering was swaying and difficult to drive. There was a recall # Safety Recall V32/NHTSA 19V-203 for the same problem so it now has the same issues.
Incident date: Nov 23, 2022
When making a turn and accelerating the gas the vehicle pops. This vehicle is a 1 time owner has 36,385 miles and is the rear differential and electric clutch assembly on rear differential is out. This vehicle should not have something this major occurring with the low mileage. So far no recalls. However I have seen multiple complaints within google search. This is a safety issue as it feels as th... Read more
Incident date: Nov 23, 2022
When making a turn and accelerating the gas the vehicle pops. This vehicle is a 1 time owner has 36,385 miles and is the rear differential and electric clutch assembly on rear differential is out. This vehicle should not have something this major occurring with the low mileage. So far no recalls. However I have seen multiple complaints within google search. This is a safety issue as it feels as th... Read more
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
Dec 5, 2022
Incident date: Aug 6, 2022
The brake pedal when pressed does not reach the bottom, returns the foot. and does not stop I have to pump so that it brakes and does not turn on the brake light on the dashboard. It was checked by a private mechanic and he told me that it is very risky to drive the vehicle since in an emergency it will not stop. Even when I'm parking and I move the car it doesn't stop in a very short distance. It... Read more
Incident date: Oct 20, 2022
C2200/49 Abs module internal failure code comes, along with traction control comes and goes at the same time and have learned that it is a known issue for my vehicle models from 2009-2020. High failure rate and cost is astronomically high 900 dollars to replace and programming. It all started when I accidentally ran up on a curb in October.
Incident date: Oct 20, 2022
C2200/49 Abs module internal failure code comes, along with traction control comes and goes at the same time and have learned that it is a known issue for my vehicle models from 2009-2020. High failure rate and cost is astronomically high 900 dollars to replace and programming. It all started when I accidentally ran up on a curb in October.
Incident date: Dec 2, 2022
The contact owns a 2012 Ram 1500. The contact stated that the fuel tank strap brackets rusted and detached from the vehicle. Additionally, the fuel tank was also rusted. The contact received notification of NHTSA Campaign Number: 18V160000 (Fuel System Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer... Read more
DODGE
GRAND CARAVAN
(2018) - STRUCTURE:BODY
Dec 5, 2022
Incident date: Oct 28, 2022
Both of my sliding door actuators are seized and won't unlock/lock. Currently, my driver side sliding door is stuck in the lock position. This is a safety hazard because if my car were in an accident and my kids needed to exit the vehicle, this door not opening would be an issue. Also, my passenger side sliding door also doesn't lock. This is an issue because anyone could enter my vehicle without ... Read more
Incident date: Jul 17, 2022
The Anti-Locking Braking System, Electronic Stability Control & Braking warning lights stay on all the time. I have absolutely no traction at anytime. The worse incident occurred when I was headed down a mountain and it had just started to rain. I could not slow the car down. I started at 35 MPH at the top of the mountain and was at 60 MPH by time I got at the bottom of it. Every time I bare... Read more
Incident date: Jul 17, 2022
The Anti-Locking Braking System, Electronic Stability Control & Braking warning lights stay on all the time. I have absolutely no traction at anytime. The worse incident occurred when I was headed down a mountain and it had just started to rain. I could not slow the car down. I started at 35 MPH at the top of the mountain and was at 60 MPH by time I got at the bottom of it. Every time I bare... Read more
Incident date: Apr 4, 2022
Car has been garage kept entire time of owning. Sub Frame still rotted out causing so much damage to the car, the struts, the tire(s); etc, causing car to shake and tire to bow out. Car has been at a repair shop for over 7 months now trying to get a replacement part to repair it with no luck as of yet. This should NOT be the responsibility of the customer. This has been a known issue for many of t... Read more
Incident date: Apr 4, 2022
Car has been garage kept entire time of owning. Sub Frame still rotted out causing so much damage to the car, the struts, the tire(s); etc, causing car to shake and tire to bow out. Car has been at a repair shop for over 7 months now trying to get a replacement part to repair it with no luck as of yet. This should NOT be the responsibility of the customer. This has been a known issue for many of t... Read more
Incident date: Dec 2, 2022
The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the i... Read more
Incident date: Dec 2, 2022
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
Crash
Incident date: Dec 2, 2022
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
Crash
Incident date: Dec 2, 2022
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
Crash
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Dec 1, 2022
Incident date: Nov 30, 2022
driver passenger rear door will not open automatically or manually. huge safety issue. it makes a buzzing sound on the passenger side back door when unlocked
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Dec 1, 2022
Incident date: Oct 1, 2022
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Dec 1, 2022
Incident date: Oct 1, 2022
Driver's side door is stuck and locked shut. This puts my precious cargo, my children, at risk of having to exit the vehicle on a potentially more dangerous side with traffic. In the event of an accident this door locked shut can't be used to escape the vehicle if need be. No warning lights. Online this appears to be a very common issue in Chrysler/Dodge vans.
Incident date: Nov 18, 2022
Car shuts down in middle of driving has a knock or shaking under hood
Incident date: Nov 18, 2022
Car shuts down in middle of driving has a knock or shaking under hood
Incident date: Nov 18, 2022
Car shuts down in middle of driving has a knock or shaking under hood
Incident date: Nov 28, 2022
Drove on hwy no problem made it into town Smelled gas & seen smoke coming from hood briefly(tank was half full )Turned car off got out seen smoke from under the hood, opened the hood as best as i could and seen flames coming from under the hood.CALL fire Dept. dash have no warnings of anything only the smell and being observant saves my life
Fire
Incident date: Nov 28, 2022
Drove on hwy no problem made it into town Smelled gas & seen smoke coming from hood briefly(tank was half full )Turned car off got out seen smoke from under the hood, opened the hood as best as i could and seen flames coming from under the hood.CALL fire Dept. dash have no warnings of anything only the smell and being observant saves my life
Fire
Incident date: Nov 18, 2022
My car is showing signs of electrical malfunctioning. My Journey stopped at a traffic light and would not turn back on. It was like the battery had died. When I gave it a jump, the lights would come on but not start. Once the cables were taken off the car would die again. Randomly after letting it rest, the car started and I took it to the shop to get the alternator checked. They kept it for about... Read more
Incident date: Oct 15, 2022
My front passenger seat belt no longer functions properly. It doesn't retract, which means that it doesn't provide adequate protection to passengers in the front seat. I have not taken this to the Dealer for inspection, however I have tried to fix this and am unable to get it to work properly.
Incident date: Oct 10, 2022
Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.
Incident date: Oct 10, 2022
Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.
DODGE
GRAND CARAVAN
(2018) - LATCHES/LOCKS/LINKAGES
Nov 30, 2022
Incident date: Jun 1, 2022
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the passenger’s side electronic sliding door could no longer be opened manually or remotely. The vehicle was taken to the local mechanic who diagnosed that the door actuator was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was o... Read more
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
Incident date: Nov 28, 2022
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
Incident date: Nov 28, 2022
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
Incident date: Nov 21, 2022
The contact owns a 2008 Dodge Avenger. The contact stated that while reversing out of a parking lot, an abnormal snapping sound was coming from the vehicle. The contact had her husband inspect the vehicle and he discovered that the subframe had fractured due to severe corrosion. Neither the dealer nor the manufacturer was notified of the failure. The contact took the vehicle to an independent mech... Read more
Incident date: Nov 28, 2022
The contact owns a 2008 Dodge Charger. The contact stated while driving 65 MPH, the vehicle lost motive power with the check engine, traction control, and an unknown warning light illuminated. The contact restarted the vehicle and drove to his residence. The vehicle was taken to the dealer, and the dealer informed the contact that he had to pay out of pocket for the diagnostic test. The vehicle wa... Read more
Incident date: Nov 17, 2022
Car stalled after refueling, restarted pulled out stalled again a minute later. No warning lamps. Able to drive 15 miles home, parked it. Investigation # PE13-016