Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 21, 2022
My husband a I were driving down the highway and all of a sudden a loud sound a bam the air bag in the passenger seat blew open and dang near gave my husband whiplash. Also I have had the thermostat replaced 3 times in 2 years and the car is still overheating. The ABS sensor will not go off and its like the emergency brake is stuck. I can be driving and when I try to stop it is like its locking up... Read more
Incident date: Dec 21, 2022
My husband a I were driving down the highway and all of a sudden a loud sound a bam the air bag in the passenger seat blew open and dang near gave my husband whiplash. Also I have had the thermostat replaced 3 times in 2 years and the car is still overheating. The ABS sensor will not go off and its like the emergency brake is stuck. I can be driving and when I try to stop it is like its locking up... Read more
Incident date: Dec 21, 2022
My husband a I were driving down the highway and all of a sudden a loud sound a bam the air bag in the passenger seat blew open and dang near gave my husband whiplash. Also I have had the thermostat replaced 3 times in 2 years and the car is still overheating. The ABS sensor will not go off and its like the emergency brake is stuck. I can be driving and when I try to stop it is like its locking up... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Dec 30, 2022
Incident date: Dec 30, 2022
Rear door won't engage or open seems to be electrical, then once figured out. The vehicle wldnt run, had a new battery put in, then it acted like the fuel pump, but the fuel pump kicks in the alternator was replaced as the fuel pump a year ago. Then we bypassed the regulator and now thr is nothing in the entire van works intact when u try put the charger on it, which the battery indicator says ful... Read more
DODGE
GRAND CARAVAN
(2012) - ELECTRICAL SYSTEM
Dec 30, 2022
Incident date: Dec 30, 2022
Rear door won't engage or open seems to be electrical, then once figured out. The vehicle wldnt run, had a new battery put in, then it acted like the fuel pump, but the fuel pump kicks in the alternator was replaced as the fuel pump a year ago. Then we bypassed the regulator and now thr is nothing in the entire van works intact when u try put the charger on it, which the battery indicator says ful... Read more
Incident date: Oct 28, 2022
Car stutters when you crank it up. check engine light cuts on and off. Windows , Sunroof , Trunk all don’t work. Trunk won’t open. Sunroof and Windows won’t roll or close . Car staggers at 28mph. I have been locked in my car and locked out. Rearview cameras and charger port don’t work. Headlights blow every 2 weeks resulting in multiple tickets. Car will say brake lights , and headlights a... Read more
Incident date: Oct 5, 2022
Airbag symbol keeps jumping on and dinging and their is a malfunctioning of the airbag which showed after being but on a machine. The tire even when changed or applying air the light still jumps on like it’ has low air pressure. And the electrical the door lock n unlock is backwards lock will be unlock and unlock is locked. Only 3 doors will lock automatically.
Incident date: Oct 5, 2022
Airbag symbol keeps jumping on and dinging and their is a malfunctioning of the airbag which showed after being but on a machine. The tire even when changed or applying air the light still jumps on like it’ has low air pressure. And the electrical the door lock n unlock is backwards lock will be unlock and unlock is locked. Only 3 doors will lock automatically.
Incident date: Oct 5, 2022
Airbag symbol keeps jumping on and dinging and their is a malfunctioning of the airbag which showed after being but on a machine. The tire even when changed or applying air the light still jumps on like it’ has low air pressure. And the electrical the door lock n unlock is backwards lock will be unlock and unlock is locked. Only 3 doors will lock automatically.
DODGE
GRAND CARAVAN
(2017) - FUEL/PROPULSION SYSTEM
Dec 28, 2022
Incident date: Dec 1, 2022
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the ... Read more
DODGE
GRAND CARAVAN
(2017) - ENGINE
Dec 28, 2022
Incident date: Dec 1, 2022
I have 2017 Dodge Caravan, I loves this van I recently went to the shop to do routine repairs. Also get the engine light checked, the mechanic stated I need a tune up. A few days later after getting the tune up check engine light came back on, and van begin to ride rough and shake. The van was struggling to keep up with city speed limit and engine light came back on so I took the van back to the ... Read more
Incident date: Oct 17, 2022
Hello, I just had my two front seatbelts replaced because of the safety recall of the pretensioners. I also noticed that the 3rd row seatbelts are having the same issue the upper part that holds the seatbelt is cracked and seatbelts won't retract back in once my kids use them I need to manually feed them back in inch by inch until it all goes back in slowly.
Incident date: Dec 14, 2022
I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.
Incident date: Dec 14, 2022
I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.
Incident date: Dec 14, 2022
I keep receiving error messages on my vehicle, I spoke to a dealership and they stated that there is in fact for a recall.
DODGE
GRAND CARAVAN
(2013) - ENGINE
Dec 28, 2022
Incident date: Oct 14, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated while exiting a parking lot the vehicle lost motive power and stalled without warning. The contact was able to restart the vehicle and the vehicle was able to operate normally. The vehicle was taken to an independent mechanic and the spark plugs were replaced. On another occasion the failure reoccurred, and the check engine warning li... Read more
Incident date: Aug 10, 2020
I have made several attempts to fix the continual misfiring, loss of power while driving performance to no avail. After spending thousands of dollars at the local Dodge dealership(s) and mechanics, I now have a car that is unsafe to drive due to known issues with the 3.6 Pentastar engine. This engine was recalled by Chrysler for years prior to my 2015 year. However, the Dodge cars like my Journey ... Read more
Incident date: Sep 12, 2022
The contact owns a 2016 Dodge Durango equipped with Sailun Tires, Tire Line: Atrezzo SVR LX, Tire Size: 265/50/R20, DOT Number: 1YJDBNULY0217. The contact stated while driving 80 MPH in the passing lane, the front driver's side had a blowout, causing the vehicle to be pulled into the grassy area towards the railing. The contact maneuvered the vehicle while the vehicle rolled 100 yards. The contact... Read more
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Dec 28, 2022
Incident date: Sep 1, 2013
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at slow speeds, the vehicle was violently shaking. The check engine warning light was illuminated. The contact was able to drive to her destination. The contact also stated while driving 70 MPH with the cruise control activated, the vehicle started to stall while depressing the accelerator pedal. There was no warni... Read more
DODGE
GRAND CARAVAN
(2013) - ENGINE
Dec 28, 2022
Incident date: Sep 1, 2013
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at slow speeds, the vehicle was violently shaking. The check engine warning light was illuminated. The contact was able to drive to her destination. The contact also stated while driving 70 MPH with the cruise control activated, the vehicle started to stall while depressing the accelerator pedal. There was no warni... Read more
Incident date: Nov 1, 2022
The contact owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and stalled without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The vehicle was taken to the local dealer to be serviced but no additional information was available. ... Read more
Incident date: Dec 27, 2022
I have owned my car for a little over 4 years and I just bought a two pack of lightbulbs in sept 2022 for the headlights. And I replace my bulbs every couple of months bc they go out. This cannot be normal. This is becoming expensive as a 2 pack is $50 x3 times a year. I've had them replaced at a shop where it was over $125. I've checked to make sure I'm buying the right ones. And I just find this... Read more
Incident date: Dec 27, 2022
Touchscreen display failure. Causes erratic and distracting behaviors of the HVAC, radio, navigation, phone, and other systems while vehicle is in use. Prevents setting or changing of safety related settings (ie; lane departure settings, automatic headlamp controls, alarms, etc).
Incident date: Dec 24, 2022
The contact owns a 2014 Dodge Journey. The contact stated that after purchasing the vehicle, it was discovered that both the front windshield wipers and rear windshield wipers were inoperable. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 133,707. The VIN was not available.
DODGE
CHALLENGER
(2018) - UNKNOWN OR OTHER
Dec 27, 2022
Incident date: Jan 19, 2022
My headlights keep going dim I’ve only owned this car a year in January. I’ve changed them 5 times also the electronic stability control supposivly was fixed and they changed me an arm and a leg it keeps glitching I hate going to the dealership because I feel as tho because I’m a female they want to just charge me all this money cuz I’m vulnerable and also I believe my vehicle was hacked a... Read more
DODGE
CHALLENGER
(2018) - EXTERIOR LIGHTING
Dec 27, 2022
Incident date: Jan 19, 2022
My headlights keep going dim I’ve only owned this car a year in January. I’ve changed them 5 times also the electronic stability control supposivly was fixed and they changed me an arm and a leg it keeps glitching I hate going to the dealership because I feel as tho because I’m a female they want to just charge me all this money cuz I’m vulnerable and also I believe my vehicle was hacked a... Read more
Incident date: Mar 31, 2021
the other person jeep tires were sticking out my wife was blind sided by sun glare the only one hurt was my wife since jeep was parked outside on street she was the only one hurt since her right tire hit the jeep tire ,on other side of this narrow street was a plummers van ,the only damage was on my wife very nice vehicle passenger side rim cracked and tire also my wife had to go to hospital with ... Read more
Crash
1 injured
Incident date: Mar 31, 2021
the other person jeep tires were sticking out my wife was blind sided by sun glare the only one hurt was my wife since jeep was parked outside on street she was the only one hurt since her right tire hit the jeep tire ,on other side of this narrow street was a plummers van ,the only damage was on my wife very nice vehicle passenger side rim cracked and tire also my wife had to go to hospital with ... Read more
Crash
1 injured
Incident date: Mar 31, 2021
the other person jeep tires were sticking out my wife was blind sided by sun glare the only one hurt was my wife since jeep was parked outside on street she was the only one hurt since her right tire hit the jeep tire ,on other side of this narrow street was a plummers van ,the only damage was on my wife very nice vehicle passenger side rim cracked and tire also my wife had to go to hospital with ... Read more
Crash
1 injured
Incident date: Nov 18, 2022
This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wr... Read more
Incident date: Nov 18, 2022
This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wr... Read more
Incident date: Nov 18, 2022
This family car had recall back in august fuel module for powertrain check engine light got it fix and few days later check engine turn on and has turned off since car slows down on freeway wont pick up speed and stall on me twice already with kids in car was going 65 and all sudden slow down wiuldnt pick up acceleration and turn off has run good since still having issues dealership says noting wr... Read more
DODGE
GRAND CARAVAN
(2015) - POWER TRAIN
Dec 23, 2022
Incident date: Dec 22, 2022
When approaching a stop van start vibrating and stop will start after 3 try and does same thing over again
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL
Dec 23, 2022
Incident date: Dec 23, 2022
At various speeds from 35mph to 70mph, van will accelerate without manual input to the accelerator pedal. To stop the acceleration, the pedal must be "smashed" several times before the throttle responds. It is as if the cruise control acceleration spontaniously activates even though cruise control is not ON or being used. EXTREMELY DANGEROUS!!!
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Dec 23, 2022
Incident date: Dec 23, 2022
At various speeds from 35mph to 70mph, van will accelerate without manual input to the accelerator pedal. To stop the acceleration, the pedal must be "smashed" several times before the throttle responds. It is as if the cruise control acceleration spontaniously activates even though cruise control is not ON or being used. EXTREMELY DANGEROUS!!!
Incident date: Aug 1, 2022
no accident but around 3 months ago my abs lights and traction control lights came on took it to my dealership and they scanned it and said abs module internal fault and said to me well that part is on backorder, at least till jan 1 2023, went by there yesterday and they said parts still not in and it might might not never come in.... so much for safety and what good is a warranty if they wont sup... Read more
Incident date: Feb 1, 2022
The control touch screen has delaminated. The radio and the vehicle operation functions will not work most of the time. The screen is also apparently sensing input and randomly initiates functions so it beeps, changes stations, adjusts heating/cooling, etc. This is very distracting and I'm concerned that at some point all of these functions will become inaccessible. The car has 5,000 miles, is ba... Read more
DODGE
GRAND CARAVAN
(2015) - UNKNOWN OR OTHER
Dec 21, 2022
Incident date: Dec 18, 2022
Noticed oil where I normally park my vehicle. Took the van into a mechanic so he could look at it. He stated that the oil leak came from a broken/ cracked oil filter housing. Which he also stated it was an issue among multiple Grand Caravans that have been brought in. It did not give me a warning and the mechanic said if it would have fully broken I could have lost all oil and my engine could have... Read more
DODGE
GRAND CARAVAN
(2020) - ENGINE
Dec 21, 2022
Incident date: Dec 12, 2022
Engine oil filter housing leaking. Oil leaking and pooling on top of engine. Could cause fire. Technician at Dodge Dealer said this is a common problem on this engine. It affects other Dodge/Chrysler vehicles as well. Component was inspected by our insurer Car Shield. No warnings or messages prior to the failure. Technician found the issue during routine oil change.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Dec 21, 2022
Incident date: Dec 7, 2022
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Incident date: Oct 23, 2021
The tailgate fell open when accelerating after stopping at a stoplight. It had been securely closed for 4 hours of driving without stopping with no interaction.
DODGE
GRAND CARAVAN
(2013) - AIR BAGS
Dec 20, 2022
Incident date: Dec 19, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at approximately 30 MPH, another vehicle crashed into the rear driver’s side moving the vehicle approximately 5ft. The air bags failed to deploy. As a result, the contact and his son sustained soreness in the neck. Medical attention was required. A police report was filed. The vehicle was damaged and towed to a to... Read more
Crash
1 injured
Incident date: Dec 1, 2022
Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.
Incident date: Dec 1, 2022
Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.
Incident date: Dec 1, 2020
Exhaust Manifold on passenger side is leaking. It has a broken bolt due to manifold warping. This is causing exhaust to leak into the cab.
Incident date: Dec 20, 2022
WITH ALL OF THE TAKATA AIRBAG RECALLS FOR THESE VEHICLES FOR FRONT AIRBAGS, WHAT ABOUT THE SIDE CURTAIN AIRBAGS THAT SOME MODELS LIKE MINE WERE EQUIPPED WITH AS A FACTORY OPTION? ARE THOSE AIRBAG INFLATORS ALSO NEED TO BE REPLACED?
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Apr 4, 2020
Tailgate randomly unlocks and opens while vehicle is in motion. Cargo comes out. The dealer was shown the defective locking mechanism and refused to repair it.