Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Oct 24, 2022
Passenger Seat Headrest deploys
Incident date: Oct 24, 2022
Exhaust manifold failed (warped and broke bolts) for second time since owning my 2012 Ram 1500 causing dangerous exhaust leak that then enters the cabin of the vehicle causing dangerous conditions for the occupants.
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
Incident date: Oct 23, 2022
While driving my airbag light came on I checked for recalls it tells me there is no unrepaired recalls on my car but something’s not right
DODGE
GRAND CARAVAN
(2017) — POWER TRAIN
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2017) — SUSPENSION
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2017) — VEHICLE SPEED CONTROL
Oct 22, 2022
Incident date: Oct 10, 2022
The van slid backwards then accelerated at a higher speed going from a stop to slowly with a light tap on the gas pedal. The speed does not go higher than 15mph with the rmp too high when this occurs. It jerks back when trying to drive it forward. Has not left the dealership parking lot. Drove out 3mile out with this occuring. 3 attempts to fix. Still not driving well and can't leave the dealershi... Read more
DODGE
GRAND CARAVAN
(2019) — STRUCTURE:BODY
Oct 22, 2022
Incident date: Oct 17, 2022
DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR... Read more
Incident date: Oct 14, 2022
The brakes locked up twice since purchased the vehicle. The left side locking up would have caused me to veer into oncoming traffic. Years late when the right side locked up would've have veered right causing an accident. This last time the brakes aren't releasing. This happening 3 times has reproduced itself. The 1st time I took it to a dealership. No warning lamps were showing or any symptoms fo... Read more
Incident date: Jun 23, 2022
I recently only had my 2012 dodge caliber for a year now and out of that year it’s been giving me problems since I had it! The car had completely shut down on me for weeks while I was in the process of burying my father in law who gave me Covid after he passed. Weeks later we ended up figuring out what the issue was which was the tipm. I remember having to tap the battery with a wire for it to s... Read more
Incident date: Oct 21, 2022
This will be the 4th time since late 2020 that this vehicle will stall either at a stop or at low speed. EGR valve has been replaced 3 times. You lose power steering and harder to brake but for the grace of God my wife has not had an accident. If you search online there are hundreds of similar complaints.
Incident date: Oct 21, 2022
This will be the 4th time since late 2020 that this vehicle will stall either at a stop or at low speed. EGR valve has been replaced 3 times. You lose power steering and harder to brake but for the grace of God my wife has not had an accident. If you search online there are hundreds of similar complaints.
Incident date: Oct 7, 2022
Clutch would not engage with transmission causing transmission to freeze in gear while exiting the freeway.
DODGE
GRAND CARAVAN
(2012) — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Oct 21, 2022
Incident date: Jan 1, 2021
The contact owns a 2013 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle intermittently stalled with the check engine warning light illuminated. The contact self-diagnosed the vehicle with a faulty fuel pump relay for the Totally Integrated Power Module (TIPM). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the co... Read more
Incident date: Sep 19, 2022
The contact owns a 2018 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confi... Read more
Incident date: Oct 17, 2022
The Antilock Brake System (ABS) is not functioning and warning lights are on. I understand there is a recall on Dodge/Journey 2012-2015 for ABS control module: Safety Recall R61/NHTSA 15V-675. I took it to the Dodge dealership for repair, but they declined as my car, based on the vin number, is not covered under this recall. They said only specific vin numbers are recalled and mine is not one of ... Read more
Incident date: Aug 15, 2022
I saw there was a recall for the same car as mine but one year earlier. My car is leaking gas which was the effects of this recall. Could it possibly be affecting the 2008 also?
Incident date: Oct 14, 2022
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was taken to the dealer for a Customer Satisfaction Campaign: V51 (Power Train) repair; however, the contact stated that after the vehicle was retrieved; while driving at an unknown speed, the transmission failed to shift as needed with the check engine warning light illuminated. The vehicle was taken to the dealer where it... Read more
DODGE
GRAND CARAVAN
(2014) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Oct 19, 2022
Incident date: Feb 7, 2018
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving up a hill, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the catalytic converter to be replaced. The vehicle was repaired but continued t... Read more
DODGE
GRAND CARAVAN
(2018) — AIR BAGS
Oct 19, 2022
Incident date: Oct 17, 2022
The contact owns a 2018 Dodge Grand Caravan. The contact stated while driving approximately 6 MPH and crossing a railroad track, the driver's side front and driver's side rear passenger’s side air bags deployed. The contact stated there was no warning light illuminated. The contact stated that the police were on scene and filed a police report. The contact stated that the air bags deployed with ... Read more
Incident date: Oct 19, 2022
While my car was stationary, my passenger headrest safety mechanism (or Active Head Restraints (AHR)) deployed. The soft piece of the headrest unexpectedly and violently popped out from the plastic unprompted. Luckily, nobody was in that seat, but the noise startled me so badly I thought I was hit. Upon inspection, two PLASTIC clips that hold the strap in place had snapped and broken, releasing t... Read more
Incident date: Oct 15, 2022
We were driving down the interstate, and the active head restraint deployed for no reason. I was in the passenger seat. It hit me hard in the back of the head. I didn’t know what had happened. It felt like we had been hit by a car. I can’t imagine this happening if you were in the drivers seat! This is so dangerous! I am having head/neck issues now! I have an appointment with Dodge to inspect... Read more
1 injured
Incident date: Oct 3, 2022
Mechanic said TIPM went bad. All gages guit working, check engine light stays on wind shield whipers turn on & off, engine stalls,all lights randomly turn on and off head lights turn signals exc. Transmission and 4 wheel drive say repair. Anti lock breaks acting up. Mechanic said this is happening alot for 2004 Dodge Ram trucks.
Incident date: Oct 3, 2022
Mechanic said TIPM went bad. All gages guit working, check engine light stays on wind shield whipers turn on & off, engine stalls,all lights randomly turn on and off head lights turn signals exc. Transmission and 4 wheel drive say repair. Anti lock breaks acting up. Mechanic said this is happening alot for 2004 Dodge Ram trucks.
Incident date: Oct 3, 2022
Mechanic said TIPM went bad. All gages guit working, check engine light stays on wind shield whipers turn on & off, engine stalls,all lights randomly turn on and off head lights turn signals exc. Transmission and 4 wheel drive say repair. Anti lock breaks acting up. Mechanic said this is happening alot for 2004 Dodge Ram trucks.
DODGE
GRAND CARAVAN
(2015) — POWER TRAIN
Oct 18, 2022
Incident date: Oct 2, 2022
The contact owns a 2015 Dodge Grand Caravan. The contact stated that upon shifting from park(P) to drive(D) and depressing the accelerator pedal, the transmission remained in first gear. There was no warning light illuminated. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission had fai... Read more
Incident date: Oct 18, 2022
Just got this car from the dealers used with only 97000 miles and first time I used the heat and I have no heat on right side of car just drivers side vent. Not even the center vents blow hot air. Please help
Incident date: Oct 18, 2022
#1 The word " Air bag ! " notification would display on dashboard, #2 An "SOS" message on radio screen. #3 Red light on rearview mirror at or near emergency button. this would occur intermediately at start up, and or during driving at times. Vehicle was dropped off Wednesday, October 12, 2022 and is currently at "Bill Snethkamp Chrysler Dodge Jeep Ram" 16400 Woodward Ave, Highland Park, MI 4820... Read more
Incident date: Oct 18, 2022
#1 The word " Air bag ! " notification would display on dashboard, #2 An "SOS" message on radio screen. #3 Red light on rearview mirror at or near emergency button. this would occur intermediately at start up, and or during driving at times. Vehicle was dropped off Wednesday, October 12, 2022 and is currently at "Bill Snethkamp Chrysler Dodge Jeep Ram" 16400 Woodward Ave, Highland Park, MI 4820... Read more
DODGE
GRAND CARAVAN
(2008) — ELECTRICAL SYSTEM
Oct 18, 2022
Incident date: Jul 22, 2022
SHIFT LEVER PLACED IN TO PARK WILL NOT RELEASE KEY FOB, KEEPING THE VEHICLE IN ACCESSORY MODE AND DRAINING BATTERY. OCCASSIONALLY SHIFTING BACK AND FORTH FROM 'PARK' TO OTHER POSITIONS AND BACK TO 'PARK' WILL CAUSE THE IGNITION TO RELEASE KEY FOB AS NORMAL. EVENTUALLY FOUND ON FORUMS THAT FLICKING THE SHIFTER BUTTON ONCE IN PARK WILL HELP DEPRESS MICROSWITCH AND ALLOW IGNITION TO TURN OFF, THUS RE... Read more
Incident date: Oct 15, 2022
Car would not start so I thought it was the battery so I called a tow truck and they jumped my car. I had my car jumped and went to drive it to the local Pep Boys to have my battery checked out and my car would not accelerate above 15 MPH and the engine kept hesitating every time I was trying to stop the car or at a stop light. After reading all the other complaints on this website about the sam... Read more
Incident date: Oct 17, 2022
The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Oct 8, 2022
The contact owns a 2014 Dodge Avenger. The contact stated that while her husband was reversing the vehicle out of a parking space, the driver’s side air bag was independently deployed without incident. The contact stated that a grayish-colored smoke was coming from underneath the steering wheel after the deployment. The contact initially called her insurance provider who referred her to a local ... Read more
DODGE
GRAND CARAVAN
(2018) — STRUCTURE:BODY
Oct 17, 2022
Incident date: Oct 12, 2022
Passenger door lock actuator stuck in the unlock position. When manually locked, actuator began buzzing when unlocking using electric methods. The van will not always unlock the doors via key fob since this has happened. I have small kids, and in the event of an emergency, it is important to be able to reliable unlock the rear doors if vehicle evacuation were necessary. I am in the processes of or... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Oct 17, 2022
Incident date: Oct 12, 2022
Passenger door lock actuator stuck in the unlock position. When manually locked, actuator began buzzing when unlocking using electric methods. The van will not always unlock the doors via key fob since this has happened. I have small kids, and in the event of an emergency, it is important to be able to reliable unlock the rear doors if vehicle evacuation were necessary. I am in the processes of or... Read more
Incident date: Oct 16, 2022
The contact owns a 2004 Dodge Ram 1500. The contact stated while driving approximately 60 MPH, the vehicle was vibrating abnormally. The contact stated that the rear wheels locked up and the vehicle skidded sideways. The contact stated that the rear driveshaft had detached. The contact stated that oil was leaking from the vehicle. There were no warning lights illuminated. The vehicle was towed to ... Read more
Incident date: May 22, 2013
The right side of my cars heating does not work. There is only 1 vent (the driver left vent closest to the window) that actually blows luke warm air, but all the other vents blow ice cold air. This happens with the heater turn all the way up.
Incident date: Jan 1, 2020
Rear tail light accumulates water causing a portion of the LED lights to burn out.
Incident date: Oct 16, 2022
The driver side headrest has snapped from its plastic hinges inside that keep the front cushion part attached the the back plastic cover. It happened while I was driving with my children in the vehicle and could have caused an accident!
Incident date: Oct 1, 2020
unknown ,check engine light came on the screen blacked out and began to stall out on freeway doing 55 . was afraid of getting rearended.
Incident date: Oct 1, 2020
unknown ,check engine light came on the screen blacked out and began to stall out on freeway doing 55 . was afraid of getting rearended.
Incident date: Oct 1, 2020
unknown ,check engine light came on the screen blacked out and began to stall out on freeway doing 55 . was afraid of getting rearended.
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Oct 15, 2022
Incident date: Oct 1, 2022
The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon reques... Read more
Incident date: Jan 1, 2022
Rear view camera intermittently displays a fuzzy or upside down screen that limits my ability to view what is behind the vehicle, increasing the risk of a crash. Note, I received recall notice 22S06/NHTSA Recall 22V082 for anther vehicle with the same problem so I'm not sure why there wasn't a recall on the Dodge Journey.
Incident date: Oct 7, 2022
Water in tail lights. (Race track lighting) Yes, water in race track burns out rear lights causing a hazard for vehicles following not able to notice the vehicle in front. Replaced multiple times. Same outcome. (Water leakage) lights burnt out. It’s been inspected by dealership and ASC certified mechanics. No warning when the race track lights go out. Only way to notice is when you start... Read more
Incident date: Sep 26, 2022
The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an indepe... Read more
Incident date: Sep 26, 2022
The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an indepe... Read more
Incident date: Oct 2, 2022
When driving the car will go into limp mode with no warning. When the car shuts off I have no control of steering wheel and brakes. Thus cam shaft was replaced but the issue now persists. Now the engine is stalling and caused the steering hose to bust and head gasket is blown.
Incident date: Oct 2, 2022
When driving the car will go into limp mode with no warning. When the car shuts off I have no control of steering wheel and brakes. Thus cam shaft was replaced but the issue now persists. Now the engine is stalling and caused the steering hose to bust and head gasket is blown.