Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jan 12, 2023
I recently purchased a Hyundai Sonata hybrid with 132K miles on it and it has been driving fine for at least two weeks until a few days back the car has been displaying a recurring alarm on the dashboard telling " hybrid system warming! Safely Stop and Do Not Drive " now as soon as I turn on the vehicle the alarm comes on immediately. It's been a week since the car is technically inoperable becaus... Read more
Incident date: Nov 11, 2022
When pulling into a parking spot and with my foot on the break, the car suddenly accelerated. The car did not react to my breaking. The car kept moving forward over a sidewalk, over the curb on the street, into the back end of a pickup parked on the road I was facing, and started heading across the street toward another parked truck. Luckily there was no one on the sidewalk, no one was hurt. Thi... Read more
Crash
Incident date: Dec 12, 2022
I was driving my 2014 Hyundai Santa Fe GLS (Lambda II, V6 3.3L, 104k miles) late at night with my wife, daughter (age 2), and son (age 6 months). No notification lights alerted me to any problems. We missed our turn on the highway and had to drive through a neighborhood with a high crime volume. We stopped at a red light and the engine seized. When the light changed, I tried to start the car, but ... Read more
Incident date: Jan 28, 2023
I was driving my 2014 Hyundai Santa Fe GLS (Lambda II, V6 3.3L, 104k miles) late at night with my wife, daughter (age 2), and son (age 6 months). No notification lights alerted me to any problems. We missed our turn on the highway and had to drive through a neighborhood with a high crime volume. We stopped at a red light and the engine seized. When the light changed, I tried to start the car, but ... Read more
Incident date: Jan 28, 2023
the seatbelt was pulled to fasten and it just kept coming out and finally locked and will not recoil so passenger seat belt is inoperable
Incident date: Jan 24, 2023
This vehicle seems to have a well-documented problem with water intrusion that damages the ECU and hybrid battery. The 2006 and 2007 RX400h has the HV battery located under the seat, which is the low spot in the rear section of the car. If water is spilled or the body has a water leak, the water will pool at the center of the battery. Lexus considered this, and added a drain under the battery, b... Read more
Incident date: Jan 24, 2023
I have had the seat (driver) replaced by Nissan when the seat moves when accelerating and stopping that was two years ago. Now the dealership supposedly replaced the seat with a new one and this is happening again where the seat does not lock in position from moving back and forth. When you accelerate the seat moves back and if you brake the seat moves forward. This is a safety issue where the ... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Jan 28, 2023
Incident date: Jan 27, 2023
Vehicle only has 6,000 miles and I have an “Emissions system problem” along with “rev match disabled” message on my dash. Engine is now performing at a lower power level. Nothing out of the ordinary occurred before this. No error codes prior.
Incident date: Jan 3, 2023
The backup camera on the car works intermittently switching between blue screens and component not available. This causes a safety risk as I back up. A specific scenario that occured where I had to back out of my garage during Halloween with kids running about the neighborhood. The backup camera screen turned blue requiring me to backup using only the side mirrors hoping someone was not behind th... Read more
Incident date: Jan 20, 2023
I went out, got in the vehicle and before starting, I heard a crinkling/rustling noise. It sounded as if something was in the rear of the vehicle. I got out of the vehicle and walked to the back and the entire rear window glass was shattered. There was no impact, no foreign object hit it, etc. It simply shattered while sitting in the driveway, with the vehicle off, when I closed the door. This is ... Read more
Incident date: Jan 20, 2023
Lug nuts were swolen and auto shop recommended replacement by a certified mechanic. We were told by a certified mechanic swolen lug nuts can snap off putting pressure on the other lug nuts. Worst case is all the lug nuts snap and you lose a tire while driving. The other scenario is the lug nuts are so swolen, they would not be removable during repairs of a flat tire on the road. Both scenario... Read more
Incident date: Jan 20, 2023
With no warning the TIPM malfunctioned leaving my truck in a crank with no start scenario and stranded. Then my starter died trying to resolve. Starter replaced and mechanic found the TIPM fuel relay corroded and malfunctioning. Chrysler dealers tell me no new TIPM is available as far as they can search across Canada and they have no ETA when they expect availability of the part. So now I can’t ... Read more
Incident date: Jan 27, 2023
seat belt not pulling out e40d trans starts out going in 3ed gear
Incident date: Sep 1, 2022
BMW Bi Xenon Headlights wires harness. Insulation on wires peels off and start touching each other. Malfunction high beam, low beam, turning light.
Incident date: Sep 1, 2022
BMW Bi Xenon Headlights wires harness. Insulation on wires peels off and start touching each other. Malfunction high beam, low beam, turning light.
DODGE
CHALLENGER
(2013) - STEERING
Jan 27, 2023
Incident date: Jan 18, 2023
WHEN DRIVING 35MPH TO 65 MPH HITING ANY BUMP IN ROAD WILL CAUSE STEERING WHEEL TO SHAKE VIOLENTLY BACK AN FORTH UNCONTROLLABLE.
Incident date: Jan 27, 2023
Purchased this vehicle brand new and paid extra for Nav and a backup camera as I am a disabled Veteran! Currently have 32000 miles or so as i don't drive that much. No other lights or warnings came up before the following happened. Recently the radio stopped playing and the infotainment system went blank. It occasionally pops up a screen that says waiting on update, other than that it stays blank ... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Jan 27, 2023
Incident date: Jan 25, 2023
105000 miles: Lost Brakes extremely hard to push brake pedal. Lost vacuum, enabling to stop car safely. Took brake vacuum line off vacuum pump and plug pump so oil don’t leak out pump. Then join the line to an existing vacuum line. Problem solved no issues since. 205000 miles: Repeatedly theft mode, flickering dashboard, and dead battery issues. Battery was good charged, alternator charging righ... Read more
Incident date: Jan 25, 2023
The contact owns a 2020 Ram 2500. The contact stated the check engine warning light was illuminated. The vehicle was taken to a dealer where the ECU system was reset. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceede... Read more
Incident date: Jan 27, 2023
My wife was travelling on the interstate at about 75 mph, when all of the dash lights flashed in red that there was an electrical system failure. At this time, while driving in the fast lane, it seemed like all systems including steering and power brakes failed. She managed to make it across four lanes of traffic before the car died completely. Once we got the car towed to the dealership, they... Read more
Incident date: Aug 1, 2022
I own the 2020 Expedition. I pressed down on the gas pedal to accelerate into traffic. While the truck should have down shifted and accelerated, instead the powertrain completely disengaged; a total loss of power. The RPM jumped way up to redline, I took my foot of the gas pedal and as the RPM came back down, the transmission slammed back into engagement. At this point, I was finally able to acce... Read more
Incident date: Aug 1, 2022
While sitting in my driveway I heard a loud sound popping within the car but did not investigate immediately. I drove down the road and noticed that the car seemed to be noisy and there was a rattling sound within the headliner. I stopped to investigate and realized that the sunroof had exploded outward. Dealer denied responsibility. Car has been out of use for more than 3 weeks.
Incident date: Aug 1, 2022
Car keeps have the battery light come on out of nowhere and already replaced battery alternator and the cables for battery last winter which then had to be clipped because it was extremely hot and melting my cables and other wires. I have had nothing but electrical issues since I bought it the beginning of last winter something needs to be done and I shouldn’t have to keep paying for parts on f... Read more
DODGE
GRAND CARAVAN
(2018) - BACK OVER PREVENTION: WARNINGS
Jan 26, 2023
Incident date: Mar 18, 2022
I ordered the car with parking sensor feature standard similar to my daughter car model Y 2022 which she bought a couple of months earlier. Tesla removed the parking sensor without advising me. This sensors are vital for safety of pets, children and obstacles during parking.
Incident date: Jan 24, 2023
I have been experiencing an issue with the auto stop/start function that kicks in when you brake. It's inconsistent, but sometimes when I am at an intersection or waiting to turn out onto a road it malfunctions. Initially it works as intended and turns off my engine when I brake. Then if I remain stopped for a bit, instead of restarting the engine I hear an alarm sound and the dash screen says "En... Read more
Incident date: Jan 24, 2023
I have been experiencing an issue with the auto stop/start function that kicks in when you brake. It's inconsistent, but sometimes when I am at an intersection or waiting to turn out onto a road it malfunctions. Initially it works as intended and turns off my engine when I brake. Then if I remain stopped for a bit, instead of restarting the engine I hear an alarm sound and the dash screen says "En... Read more
Incident date: Jan 24, 2023
Jan 24 , 2023. Drivers Active Headrest was deployed. No incidents/accidents and must be replaced looks like the plastic retaining hooks malfunctioned. must be replaced. UNKNOWN exactly what happened. Hea
Incident date: Jan 1, 2018
The contact owns a 2022 Infiniti QX50. The contact stated while driving 45 MPH at night with her daughters in the front passenger and rear passenger seats, the steering wheel locked, causing the vehicle to veer off the road and crash into a ditch where the vehicle spun three times. The contact was able to drive back to the highway; however, the vehicle spun three times. The contact was able to sto... Read more
Crash
3 injured
Incident date: Jan 1, 2018
The contact owns a 2014 Ford Explorer. The contact stated while driving 45 MPH, the steering wheel seized. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Incident date: Jan 1, 2018
I'm always having issues with the airbag light coming on while driving it goes away then come back when there is a sudden move and causes something to trigger. also, I'm having issues with my headlight low mode not working I did a lot of research stating that many people are having the same issue and the problems have to do with the fuse box close to the battery. I'm also having an issue with the ... Read more
Incident date: Jan 16, 2023
multiple times while driving, whether on main roads or the highway and in various condition, my Traction Control lights come one and stabilizer lights as well then the computer shows Power Steering Failure. I've lost power steering 3 times and it's almost caused 2 accidents. The 2015 GMC Canyon was recalled for this matter and the 2016 model uses the same components. Why isn't the 2016 being recal... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Jan 25, 2023
Incident date: Nov 16, 2022
Vehicle shift lever, part # 23397472, will not go into mode to allow keys to be removed from ignition. Will only go into the accessory mode which will allow the battery to run down if left this way. Have to restart and move shift lever back and forth multiple times before keys can be removed. This seems to be a continuing problem on Chevy Colorados and GMC Canyons according to various Chevy/GMC ow... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE
Jan 25, 2023
Incident date: Jan 25, 2023
The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to an independent mechanic, who diagnosed that the tensioner pulley bolt had detached, causing damage to the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure.... Read more
Incident date: Jan 22, 2023
The contact owns a 2003 Infiniti M45. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer for a diagnostic test. The contact stated that the driver’s side module needed to be replaced. The driver’s side air bag module was replaced. The manufacturer was contacted, and a case was filed. The failure mileage was 112,965.
DODGE
GRAND CARAVAN
(2016) - ENGINE AND ENGINE COOLING
Jan 25, 2023
Incident date: Jan 1, 2022
The contact owns a 2008 BMW 328I. The contact received notification of the NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. Th... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jan 25, 2023
Incident date: Jan 1, 2022
transmission problems that don't show up on diagnostic.. it shows up as air sensor problem. That could cost a lot of money if you listen to it...by keep trying to fix the air sensor that has no problem so you will go to auto machines and dealership and they don't know why and keep tell you to fix this or that. The real problem is the transmission. the system fails by not tell you the real problem ... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jan 25, 2023
Incident date: Jan 23, 2023
The contact owns a 2021 Ford F-150. The contact stated while his wife was driving approximately 45 MPH, the instrument cluster and the navigation screen went black. The contact took the vehicle to the local dealer, where it was diagnosed with needing to reprogram the electronic system. The vehicle was repaired but experienced the failure for a second time. The contact took the vehicle back to the ... Read more
Incident date: Jan 1, 2021
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where the ECM was reset; however, while driving the failure recurred and the vehicle stalled. The vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The manufacturer was not made awa... Read more
Incident date: Jan 1, 2021
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front driver's and passenger’s side headlamps became dim. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the headlamp assembly needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified... Read more
Incident date: Jan 22, 2023
My 2011 c300 has a rotted rear subframe making the car not able to be driven. It has major ,life threatening, costly damage and this issue already has a recall all over the world but not in the United States.
Incident date: Jan 22, 2023
My 2011 c300 has a rotted rear subframe making the car not able to be driven. It has major ,life threatening, costly damage and this issue already has a recall all over the world but not in the United States.
Incident date: Jan 22, 2023
I was driving in heavy downpour at 8pm when my windshield wipers suddenly stopped working. They would not respond to the steering wheel mechanism and became inoperable making visibility incredibly difficult if not impossible to see. It put my life at risk on a busy route that was already exacerbated from the darkness and rain. I was extremely lucky in that only 3 other cards were around me at the ... Read more
Incident date: Nov 1, 2022
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, there was an abnormal odor inside the cabin of the vehicle and the contact heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated after parking the vehicle she continued to smell the abnormal odor outside of the vehicle. The contact stated while driving the vehicle to the local dea... Read more
Incident date: Nov 1, 2022
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, there was an abnormal odor inside the cabin of the vehicle and the contact heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated after parking the vehicle she continued to smell the abnormal odor outside of the vehicle. The contact stated while driving the vehicle to the local dea... Read more
Incident date: Dec 15, 2022
The contact owns a 2016 Buick Lacrosse. The contact stated while attempting to drive from a complete stop, the steering wheel locked, almost causing a collision. A message indicating power steering failure was displayed. The Police Department assisted the contact with driving the vehicle to the side of the road. The contact stated upon turning off and restarting the vehicle, the power steering res... Read more
DODGE
CHALLENGER
(2010) - SERVICE BRAKES
Jan 24, 2023
Incident date: Dec 31, 2022
Coming back home at 15:00 on 12 /22/22 it was light snow day on two lane county road my wife was following back for are mother in laws , West snoqualmie valley road carnation Washington , speed 30 miles per hours I was coming into a turn that cautions 35 miles or less and the. My dash comes up a yellow triangle with a exclamation and my brake pedal disappears out from under my feet and the brake... Read more
Incident date: Oct 1, 2022
The contact owns a 2021 Ford F-150. The contact stated while driving 55 MPH, the contact activated the front windshield wipers, and the driver’s side wiper arm separated from the wiper motor. The vehicle was not diagnosed. The dealer was contacted and stated that the failure was a known failure and confirmed that the VIN was not included in NHTSA Campaign Number: 22V842000 (Visibility). The manu... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jan 24, 2023
Incident date: Jan 17, 2023
The contact owns a 2017 Ford F-250. The contact stated while driving 60 MPH, the low fuel pressure and reduced power warning lights appeared on the instrument panel. The vehicle stalled and failed to restart. The vehicle was towed to a dealer where the contact was informed that the high-pressure fuel pump had failed. The contact was informed that metal shaving had spread throughout the engine, res... Read more
DODGE
GRAND CARAVAN
(2019) - VISIBILITY:GLASS, SIDE/REAR
Jan 24, 2023
Incident date: Jan 23, 2023
Second row windows are extremely hazy and make it difficult to see out of (especially in direct sunlight). Spoke with my dealership regarding this (Southern Team Auto in Roanoke, VA) and was told that they hadn't heard anything from Hyundai on it so there was nothing they could do.
DODGE
GRAND CARAVAN
(2019) - VISIBILITY/WIPER
Jan 24, 2023
Incident date: Jan 23, 2023
Second row windows are extremely hazy and make it difficult to see out of (especially in direct sunlight). Spoke with my dealership regarding this (Southern Team Auto in Roanoke, VA) and was told that they hadn't heard anything from Hyundai on it so there was nothing they could do.