Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 3, 2023
After taking my car in multiple times to be serviced for a "Hybrid System Warning" mid last year, they were unable to read any error codes or diagnose any issue. I took it to two separate dealerships with no luck fixing the issue. I then completely broke down due to the same "Hybrid System Warning" on the highway on 7/26/22 heading to Pigeon Forge, TN with two children in the car. I had to have m... Read more
Incident date: Oct 30, 2021
The infotainment system screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. Last week, the system went black completely and I tried to turn off / on the car multiple times but the infotainment system still did not reboot. I had to disconnect/reconnect the main battery to make the system to reboot. Few days later, the system went black agai... Read more
Incident date: Oct 30, 2021
We recently purchased this vehicle used from a dealer. The power steering fails while driving. This has occurred 4 times in the first 100 miles.
Incident date: Oct 30, 2021
As a I was driving to pick up my friends to go out ,I was approaching a red light,I started to slow down but I was still about half a mile fro mt he light so I hit the gas a little bit.when I hit the gas the car jerked very hard and then did not accelerate at all .all the lights remained on,I did not hear any strange noises .previous to this happening ,I had put in new spark plugs as I noticed the... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Feb 6, 2023
Incident date: Nov 21, 2022
I have a 2010 HS 250h with 90,000 miles. Out of the blue, the brake actuator started activating every 10 seconds (and even runs for a while once car is shut off) and there is a noise coming from brake pedal area when depressed. Lexus had previously recalled some 2010 HS 250 cars for brake booster pump issues. My VIN was not part of the recall; I dreaded this day would come. Toyota/Lexus is well aw... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Feb 6, 2023
Incident date: Nov 21, 2022
2015 FORD MUSTANG. CONSUMER STATED THAT THEIR VEHICLE HAS MULTIPLE OUTSTANDING RECALLS THAT HAVE NOT BEEN REPAIRED.
DODGE
GRAND CARAVAN
(2016) - ENGINE
Feb 6, 2023
Incident date: Nov 21, 2022
All engine and interior is muddy, i brought it once for windows not working and motor got replace, transmission was replace now gasoline leaking and ac is not working, electric ports dont work
DODGE
CHALLENGER
(2014) - ENGINE
Feb 6, 2023
Incident date: Nov 28, 2022
No incident yet. Although at 68,567 miles, it should not need J0780 Timing Cover Gasket replacement costing approximately $1847. Powertrain warranty was 5 year 65,000 miles. I purchased in April 2017, so April 2022 was 5 years. Unbelievable.
DODGE
CHALLENGER
(2014) - FUEL/PROPULSION SYSTEM
Feb 6, 2023
Incident date: Nov 28, 2022
The Primary tank module flange fuel and vapor leak. Yes, it's available for inspection upon request. It's sitting at Auto Nation Chevrolet 3215 South Auto Way Gilbert since November 28, 2022. They said they're waiting for the cross over fuel line part # 10337583. Fuel leaks where the fuel pump goes into the left gas tank and can cause an explosion. Also, I had extreme fuel vapors in my garage that... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Feb 6, 2023
Incident date: Feb 4, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed spee... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Feb 6, 2023
Incident date: Feb 6, 2023
This vehicle has 17,000 miles and has developed a very scary vibration that starts at 50mph. The vehicle is very unsafe and cannot be taken down the road. Nobody should be driving it! Local ford was called and really don't care and booked my vehicle 6 weeks out from when I called. I have had many problems with this vehicle.
Incident date: Nov 19, 2021
While driving my vehicle into the garage, I placed the car into the P(park) gear and the car continued to roll. I had to hit the emergency break to stop the vehicle. The fuel line keeps cracking although it has been replaced multiple times causing gas to be leaking from the vehicle even after filling the car up.
Crash
DODGE
GRAND CARAVAN
(2017) - SERVICE BRAKES
Feb 5, 2023
Incident date: Nov 16, 2022
Cruise control thinks it detects a pending collision and abruptly brakes. Following cars almost rear ended us. This happens every time at exactly the same bridge overpasses on the NJ Garden State Parkway south.
Incident date: Feb 4, 2023
front impact radar malfunction. The light on the console would come on intermittently. I took the car to the dealer and they said the front radar was defective and they replaced the front radar. Not even two months have passed and the light is back on. This can cause your car to suddenly stop causing you to be rear ended because the car thinks you are in danger. It affects the automatic emergen... Read more
Incident date: Feb 4, 2023
Something in the steering wheel is messed up. When the wheel is turned even a few centimeters, it makes a loud clicking noise like something is not attached correctly. It causes the car the shake when going over bumps/pot holes.
Incident date: Feb 3, 2023
The main body frame is completely rusting through from under the drivers side door back past the fuel tank. It is rusting through on the passenger side as well. The large amounts of rust have caused other issues throughout the entire body of the truck as well as rusting of other components. The frame of this truck will need to be replaced as there is no way to repair it or the vehicle becomes s... Read more
Incident date: Feb 3, 2023
The main body frame is completely rusting through from under the drivers side door back past the fuel tank. It is rusting through on the passenger side as well. The large amounts of rust have caused other issues throughout the entire body of the truck as well as rusting of other components. The frame of this truck will need to be replaced as there is no way to repair it or the vehicle becomes s... Read more
Incident date: Feb 4, 2023
The bed of the truck rots out around where it is bolted to the frame. It is a common problem with Toyotas. The bed could collapse down and possibly come off. If this happens on the road it could cause a sever accident. Also the frame on Toyotas rot . If it rots by spring hangers this can be carastrofic.toyota has issued a frame recall on this. I had mine undercoated in 2015 from an authorized Toyo... Read more
Incident date: Feb 4, 2023
CAR INTERMITTENTLY COMPLETELY SHUTS OFF, SO I HAVE TO PULL OVER WITH NO POWER STEERING, PUT IT IN PARK AND START IT BACKUP THIS OCCURS WITHIN 2 MILES OF STARTUP AND USUALLY HAPPENS WHEN I TAKE MY FOOT OFF THE ACCELERATOR PEDAL TO SLOW DOWN FOR A RED LIGHT OR STOP SIGN
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Feb 4, 2023
Incident date: Feb 2, 2023
While driving at 65 mph a faint whirring noise could be heard. Then without warning a loud bang was heard and felt under driver’s seat. Transmission showed neutral and abs, parking brake, and drive train warnings showed on dash. I was able to coast to right shoulder and stop. Looking under vehicle, I could see front driveshaft hanging down and oil leaking out of transfer case.
Incident date: Feb 3, 2023
Engine Idle Shutoff engaged while at stoplight, however, upon removing foot from brake and attempting to move along with the greenlight signal the vehicle failed to restart. This is the second occurrence with this vehicle since 2018. Engine failed to restart for several minutes while dangerously blocking moving traffic on a busy city street.
Incident date: Oct 15, 2022
The contact's daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled. The vehicle was taken to the dealer, where it was diagnosed that the torque converter and bolts needed to be replaced. The vehicle was not yet repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to... Read more
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Feb 3, 2023
Incident date: Jan 1, 2010
Vehicle smells of strong gas smell in the cab and around the vehicle. Smell is so strong it makes you feel light headed and gives you a headache. This is a huge health concern for me and my family. When parking in the garage it smells so strong that you have to then park it outside so you do not have a fire hazard in the garage. Took it to the dealership to have diagnosed and was told that Nissan ... Read more
Incident date: Feb 1, 2023
Transmission failed. Yes it is available for inspection upon request. The car was in a stalled out mode. Unable to drive the vehicle. No warning lights, symptoms or messages. Simply got in the car at the store and put it in gear car would not go forward or backwards. The motor would only raise as if the vehicle was in park.
Incident date: Feb 1, 2023
I own a 2019 Chevy Equinox which has developed an issue with the steering, the same as occurred with earlier models. When driving straight for brief periods of time, the steering resists turning either direction to follow the road changes. The wheel is stiff and requires additional effort to adjust. I only have about 30K miles on my car. This is very uncomfortable and lacks for any feeling of sec... Read more
DODGE
JOURNEY
(2018) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Feb 3, 2023
Incident date: Sep 20, 2022
The contact owns a 2019 Honda Accord. The contact stated that while driving at various speeds, the Forward Collision-Avoidance Automatic Emergency Braking function was inadvertently activated; however, there were no other vehicles around. The ABS warning light was illuminated. The vehicle was not yet taken to an independent mechanic or local dealer for diagnosis or repair. The manufacturer was not... Read more
Incident date: Jan 31, 2023
The infotainment unit is stuck in a loop. Spoke to multiple dealers that said they’ve seen at least 200+ of these issues in the past year. They said their fix is a total replacement of the unit.
Incident date: Aug 1, 2022
The Transmission won't shift into 3rd and 4th gear, hitting hard into gears at starting, slipping begins after 35 mph..replaced torque converter.
DODGE
GRAND CARAVAN
(2009) - ENGINE
Feb 2, 2023
Incident date: Jan 31, 2023
Engine is affected, vehicle is struggling at low speeds when pressing the gas.
Incident date: Jan 18, 2023
The vehicle suddenly lost power and acceleration while on the highway. The service engine light began flashing. I was able to drive it to a safe location, though only at a low rate of speed. I had the vehicle was towed to a local garage. The error code indicated a knock sensor error. Hyundai is aware of this error and problem, but will not address the issue until it reoccurs. Also, the gara... Read more
Incident date: Sep 21, 2022
On 1/24/2023 I was driving down the road from my home to go to work when, as I was going down an incline, my brakes started pulsing and I lost all braking ability. I drove thru a stop sign, into the intersection and was able to steer the car down the road. It was down a hillside. I was able to eventually stop the vehicle approximately a mile and half from where the brakes failed. I was instruct... Read more
Incident date: Feb 2, 2023
The contact owns a 2013 Tesla Model S. The contact stated that while driving at an undisclosed speed, the center display screen malfunctioned, causing the rearview camera to intermittently fail. Additionally, the failure caused a delay while switching gears to drive(D) and to park(P). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of... Read more
Incident date: Feb 1, 2023
Vehicle shudders and stalls occasionally especially after a period of driving.
DODGE
GRAND CARAVAN
(2018) - SEAT BELTS
Feb 1, 2023
Incident date: Jan 17, 2023
There have been at least 7 write-ups about air bag failure on this model reported to you. When a passenger sits in the seat of my car, with the seat belt on, 01 the airbag light and seat belt light come on. If I have an accident the airbag on the passenger side will not deploy, leading to death or injury to the passenger. This has been reported to a MINI dealership. They will inspect it at my co... Read more
DODGE
CHALLENGER
(2020) - SERVICE BRAKES
Feb 1, 2023
Incident date: Feb 1, 2023
Intermitten problem with brakes becoming soft/spongy. I have taken my vehicle to Hondaa and a few local shops no one could identify the issue but confirmed brakes rotors were good and no leakes. After searching online I found many people experiencing the same issue which seems to be a known issue Acura is aware of....there seems to be a problem with the VSA Modular failing which is leaking air i... Read more
DODGE
CHALLENGER
(2020) - FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Feb 1, 2023
Incident date: Feb 1, 2023
2020 DODGE RAM 2500. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 21V-880. THE CONSUMER STATED THE WAIT TIME FOR BOTH RECALLS IS UNREASONABLE AND PARTS ARE NOT READILY AVAILABLE TO PERFORM THE RECALLS.
Incident date: Jan 30, 2023
Steering After turning, the steering wheel will not return to center on its own. You have to manually return the steering wheel to the center. This can cause you to steer off the road and hit pedestrians. The steering also will not align even after new tire and an alignment. The car will not drive straight. This can also cause accidents and driver fatigue. There are no warning lights.
Incident date: Jan 30, 2023
I was driving down the interstate going highway speed approx 65-70mph when car began decelerating to a stop. No warning light ever came on.
Incident date: Jan 30, 2023
The contact’s son owns a 2014 Dodge Journey. The contact stated that on several occasions while driving at various speeds, the vehicle stalled. The contact then stated that on numerous occasions after the vehicle stalled, the vehicle needed to be jumpstarted each time after turning off the vehicle. Additionally, the contact stated that he was unable to turn off the headlamps and the key fob fail... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jan 31, 2023
Incident date: Jan 11, 2023
My check engine light came on when I took my car to certified collision they ran a diagnostic and it came up as the timing in the engine is off. I looked up that there was recalls on 2011 to 2014 on this same problem.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Jan 31, 2023
Incident date: Jan 11, 2023
Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.
DODGE
DURANGO
(2021) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Jan 31, 2023
Incident date: Jan 2, 2023
The contact owns a 2013 Ford F-250. The contact stated while driving at an unknown speed, the check engine warning light illuminated, and the vehicle entering LIMP Mode message was displayed. The contact was able to stop on the side of the road and have the vehicle towed. The vehicle was towed to the dealer who stated that the EGR cooler needed to be replaced. The vehicle was not repaired because ... Read more
Incident date: Jan 2, 2023
Driving on the highway the engine started to knock, the oil and/or engine light did not come on. Then the vehicle was undrivable. The mechanic stated the engine popped and that this occurs with Hyundai's and Kia's.
Incident date: Jan 31, 2023
Back rear hatch and back passenger door lock will not unlock
Incident date: Jan 31, 2023
Driving at night and low beam headlights both went out at the same time. The only way to drive safely was to use high beams. Opened hood and passenger's side light came back on, very dimly, and then went out again as soon as the left turn signal was initiated. Even the high beam lights flicker when the left turn signal is used. This is completely unsafe because there is no way to see without blind... Read more
Incident date: Jan 31, 2023
2015 DODGE DART. THE CONSUMER STATED UPON PURCHASE THERE WAS ONLY ONE KEY FOB PROVIDED, PROBLEMS WITH THE WIPER MOTOR, AND FRONT STRUTS WENT OUT AFTER 2 WEEKS OF PURCHASE.
DODGE
GRAND CARAVAN
(2019) - PARKING BRAKE
Jan 30, 2023
Incident date: Jan 21, 2023
The contact owns a 2022 Honda SXS1000M5 ATV. The contact stated while the ATV was parked and turned off, his son who was in the ATV, depressed the brake pedal and the vehicle rolled approximately 10 ft. backwards downhill. The contact then grabbed the front wheels with his arms and stopped the ATV. There were no injuries sustained. There was no warning light illuminated. The dealer and the manufac... Read more
Incident date: Nov 16, 2022
I was driving on the 394 in Minneapolis and my car had a massive loss of power, dropping my speed from 65 to 35 in seconds, as if i was braking (which I wasn't). The engine light began flashing and I was unable to accelerate beyond the speed it had reduced me to. I was able to limp off the freeway and into a parking lot where it kind of fixed itself after 10 minutes. I took it to a local dealershi... Read more
Incident date: Jan 3, 2023
My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has ... Read more
Crash
2 injured
Incident date: Jan 3, 2023
My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has ... Read more
Crash
2 injured