Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 18, 2023
the shifter began changing gears on its own. Before the recall came out my mechanic checked and there was no recall for this until 2018. I was never notified of the recall. Then on rear axle pinion nut. The nuts were installed without the proper amount of adhesive. Consequently, the nuts can loosen, and cause the rear axle to lock up, causing a loss of vehicle control. I was never notified of an... Read more
Incident date: Feb 5, 2023
I was driving my 21 Honda Accord 1.5T on the highway and all of a sudden vehicle lost the power and Honda sensing / Emission warning lights came on. It almost cause a major accident and I was lucky enough to exit the freeway without incident. I drove to the Honda dealer and they found out one of the wire harnesses was chewed by a rodent which causes the whole issue. I did some research and foun... Read more
Incident date: Feb 17, 2023
Upon starting vehicle, system reported collision, ABS warning, traction control warning and wouldn't release automated parking brake. Vehicle was parked and there were no other vehicles in the vicinity while it was parked there.
Incident date: Nov 1, 2022
I lost the transmission in my truck. Lost 1st thru 4th gears . I was in reverse and my truck made a loud clunk/bang the dash stated 4wheel drive unavailable. The engine light came on and it went into limp mode. 40mph top speed. I got it to the dealer on 12\23\22 and the truck has been there since. Ram is now claiming no eta of any sort and there is an engineering problem with the transmission. I ... Read more
Incident date: Feb 16, 2023
Upon excellerated take off the exhaust fumes fill the cabin. There has been a prior recall for such issues. This has happened multiple times over the entire time that I have owned it. It is getting increasingly worse and I worry for myself, my family and others. My local Ford dealership dismissed me every time I brought it up.
Incident date: Feb 14, 2023
On Saturday, February 11, 2023, my wife and I were driving on the highway. I was the driver and I was utilizing the adaptive cruise control set at approximately 75 mph, which is the speed limit. There were no vehicles or objects in the roadway in front of us when all of a sudden, the vehicle automatically braked hard. My wife and I were startled and thrust forward in our seats. I quickly press... Read more
Incident date: Feb 11, 2023
The wiper motor has failed. Yes, it is available for inspection. This is a safety issue as rain or snow cannot be cleared for visibility during inclement weather. No, it has not yet been inspected by the dealer. There are no warning lamps or indicators associated with the failure. It first started to appear as degraded performance (slow moving) in December of 2022 and has progressively gotten wors... Read more
Incident date: Feb 15, 2023
Battery light came on, called the dealer and they said don't drive and towed the car to dealer. They said need to replace Starter Generator C29. They did't have parts, so they keep my car at Audi dealer service shop for about one and hale month. I googled and look like it happened to too many people. Finally they said found the parts and charge me $2902.12. I am really concerned that part is not p... Read more
Incident date: Feb 15, 2023
Safety belt does not automatically wind back up when released. You have to manually guide it back into place. Also the safety belt does not get tight while driving it lays loosely across my chest.
DODGE
GRAND CARAVAN
(2010) - ENGINE
Feb 15, 2023
Incident date: Jan 15, 2022
Check engine light has come on twice AFTER the car was at dealers for the recall about the knock sensor. Dealer states the recall fix was implemented, however the light came on a day or two after the vehicle was in the shop. I believe they installed a new knock sensor but I’m not sure, check engine light was off when I picked it up. It’s been approximately 5 weeks since I’ve gotten it back... Read more
DODGE
GRAND CARAVAN
(2010) - ENGINE
Feb 15, 2023
Incident date: Jan 15, 2022
The contact owns a 2017 Chevrolet Equinox. The contact stated while driving 70 MPH, the vehicle made abnormal rattling sounds that progressively became louder. There was no warning light illuminated. The contact was able to continue driving. The contact pulled into a parking lot and turned off the vehicle. The contact stated that she lifted the hood to inspect the vehicle but could not determine t... Read more
Incident date: Feb 13, 2023
Car will start sometimes and then will not. Replaced 20 amp fuse and it will start. Maybe 10-15 times it will start and then it will not. My wife drives the car and is very concerning to her. Have looked at other complaints on your site about this and no one has had it resolved!!!!
Incident date: Feb 5, 2023
The major problem occurred right after purchase as check engine light came on. The dealership was no help and refused to take vehicle back. The vehicle is nice looking but the mechanical is a lemon. I purchased this in 2020 and paid $24000. It’s a 2016 Lincoln mkx. I repaired problems and due to covid and my lifestyle I rarely traveled. I have more medical issues and require more frequent doctor... Read more
Incident date: Jul 1, 2018
The contact owns a 2019 Ford Fusion. The contact stated that while the vehicle was idling the contact attempted to accelerate and the vehicle stalled and then inadvertently shifted to reverse. While attempting to correct the failure, the vehicle the failure reoccurred. The instrument panel showed that the vehicle was in reverse. The contact was unable to shift to the intended gear. The contact had... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Feb 15, 2023
Incident date: Feb 13, 2023
Rear window and 3rd brake light leaking multiple times. Rear window replaced multiple times. rear window leaked this time causing an electrical short draining my battery and cause certain electronic parts of the truck not to work properly. Cracks it rear window are extremely prevalent on this vehicle and it is a known issue yet there hasn't been permanent adequate fix by the manufacturer and is... Read more
Incident date: Feb 10, 2023
I purchased a pair of Treadwright warden tires for the rear of my wife’s truck. In less than 100 miles the tread separated from the casing on one of the tires. I caught it before it completely blew out and have pictures. The replacement they sent has a blown sidewall. I mounted it and a bubble started to form that was 1/2” high and 3” around with just 20psi, operating PSI for the tire is 80P... Read more
Incident date: Oct 22, 2022
While driving and when parked the headlights flicker on and off. I have no headlights while driving at night, during adverse weather conditions and during dawn hours. I could crash into other drivers, or they could crash into me because they can’t see me. When a parking bulb blows it fuses and melts everything together causing the replacement of the entire headlight unit, this has happened twi... Read more
Incident date: Oct 10, 2022
I have a 2010 Toyota rav4 limited and sometimes the car starts and sometimes it doesn’t but all the light come on but the car itself doesn’t start I replaced the battery, starter, starter safety switch but it still doesn’t start sometimes
Incident date: Oct 10, 2022
Intermittent loss of power steering assist. Car starts and steering wheel won't budge. Sometimes after a short wait, it is restored to normal. Sometimes, car must be re-started one or more times to get steering normal. So far, it has not happened while driving, but I am wary of it happening while driving. When it happens, POWER STEERING FAULT message appears on the dashboard. Has happened randoml... Read more
Incident date: Oct 10, 2022
Oct, 2022 my car did not shift out of park so I googled my car and the problem, So it said it was my monostable shifter modular. I towed it to A Transmission mechanic and they did a full body diagnostic test and I was told all I needed was to buy a new transmission shifter modular and a PCM to get my car running again. I did not have the $ 4,200 for them to fix my car so I had it towed back home. ... Read more
Fire
DODGE
GRAND CARAVAN
(2010) - LATCHES/LOCKS/LINKAGES
Feb 14, 2023
Incident date: Feb 14, 2022
The contact owns a 2016 Hyundai Tucson. The contact stated that the front passenger’s side door and the rear driver’s side door would not open remotely or manually, from inside or outside the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 160,000. The VIN was not available.
Incident date: Dec 1, 2018
It shows online that a 2018 Toyota Tundra has a recall for fuel pump and a recall is a recall and it is not showing and I feel like our Toyota Tundra was deleted for a recall for our fuel pump to be replaced mine has went out but Toyota Tundra told us at Cowboy Toyota because it has more than 90,000 miles that it will not be covered. I feel like if there is a recall for our ECM and our fuel pu... Read more
Incident date: Dec 1, 2018
While driving my truck in the interstate in the rain, I went to change lanes and accelerate to pass a slower moving vehicle. As soon as I hit the accelerator the antilock brake system warning light illuminated and the rear wheels broke traction. The rear end of the truck began to slide and I nearly lost control. I had not had any problems with the brake system prior to this incident. From that... Read more
Incident date: Dec 1, 2018
Multiple occasions I have taken my vehicle to the local dealership I bought it brand new only owner any time it rains my vehicle stops. I have been going down the highway and it has just shut down in the middle of the highway. My vehicle will no longer start after this last rain and snow dealership is not helping and pretty much says I’m on my own still in the vehicle is paid off and I have had ... Read more
Incident date: Jan 15, 2022
Constant ABS issues, most recently HCU has been diagnosed.
DODGE
GRAND CARAVAN
(2016) - LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Feb 13, 2023
Incident date: Mar 1, 2022
The contact owns a 2019 Ram 1500. The contact stated that the tailgate inadvertently opened without warning. The contact also stated that on a separate occasion, the tailgate failed to open as designed. The vehicle was taken to the dealer where it was diagnosed that the tailgate switch in the handle failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of th... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN:CLUTCH ASSEMBLY
Feb 13, 2023
Incident date: Mar 1, 2022
The contact owns a 2010 Ford Focus. The contact stated that intermittently, after starting the vehicle and while driving at various speeds, the clutch pedal was depressed to the floorboard and the vehicle was unable to shift gear as needed. No warning lights were illuminated. The vehicle was taken to an independent mechanic; however, the failure could not be duplicated. The contact was made aware ... Read more
Incident date: Feb 1, 2023
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The contact restarted the vehicle to correct the failure. The vehicle was taken to an independent mechanic, who diagnosed that the failure was related to NHTSA Campaign Number: 14V286000... Read more
Incident date: Feb 1, 2023
Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. T... Read more
Incident date: Feb 1, 2023
This problem first appeared on 2/1/23. After driving the vehicle and i park, when i place the car shifter in park and press the push to start button to turn off the car, the car shuts off but the start button stays in ACC mode and will not go to OFF mode option no matter how many times you press it. The vehicle will go from ACC then to Start only. The warning lights display on the dash saying, Ser... Read more
Incident date: Feb 5, 1994
For a while now it jerks or pulls, and it only goes up to 1-2 gears like it doesn't want to accelerate. It doesn't shift gear properly more like transmission issues. There is no power.
Incident date: Feb 5, 1994
For a while now it jerks or pulls, and it only goes up to 1-2 gears like it doesn't want to accelerate. It doesn't shift gear properly more like transmission issues. There is no power.
Incident date: Feb 5, 1994
On interstate whole hub assembly with tier flew off and it’s been very hard I just payed for car I worked for and lost it please help
Incident date: Mar 24, 2022
On 129, 2023 I was driving on a highway 40 miles outside of Las Vegas Nevada and my car started shaking horribly and I took the nearest exit and had it towed and had a scan done on it on 1/30/2023. The scan showed oil on the spark plug misfire number two. Since I had a powertrain warranty, I had it towed to Fort country in Henderson Nevada. Took them four days to diagnose a problem and was told th... Read more
Incident date: Mar 24, 2022
On 129, 2023 I was driving on a highway 40 miles outside of Las Vegas Nevada and my car started shaking horribly and I took the nearest exit and had it towed and had a scan done on it on 1/30/2023. The scan showed oil on the spark plug misfire number two. Since I had a powertrain warranty, I had it towed to Fort country in Henderson Nevada. Took them four days to diagnose a problem and was told th... Read more
DODGE
GRAND CARAVAN
(2017) - VISIBILITY/WIPER
Feb 11, 2023
Incident date: Feb 11, 2023
rear hatch window exploded while the car was not moving for no apparent reason lucky no one was in the rear seats or standing in back of the vehicle at the time otherwise the flying glass would have been an issue. And if I had been driving the noise and distraction of the breaking glass could have been an issue as well. No ins or police inspections took place. No lamps or messages or symptoms of ... Read more
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Feb 11, 2023
Incident date: Feb 7, 2023
Hill decent control error, stability control not available error, and charging system fault detected error while driving. As a result, no breaks while driving.
Incident date: Feb 3, 2023
The contact leased a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The c... Read more
Incident date: Feb 10, 2023
Seat belt will not stay, buckled. This is a manufacturing defect and could cause bodily harm if Ford doesn't correct. I contacted Ford and they weren't concerned about this issue. Case # : CASI41262353
Incident date: Feb 9, 2023
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo and water pump needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was then taken to a local dealer, where it was diagnosed that the ... Read more
Incident date: Mar 31, 2021
I took the car in for a service and mentioned that there is a slight vibration at highway speeds. The dealer performed wheel balancing and found that the issue was still there. Following this, a software update was performed and the issue was still prevalent. The final cause was identified to be the control arm bushings. The problem I see is that a number of bushings/rubber parts are failing in th... Read more
Incident date: Feb 9, 2023
Car would just shut down intermittently, sometimes sudden death. No crank no start. Been stranded at night alone with my child in the car and at times, unsafe areas. Electronic Ignition Switch is faulty and MB has had my car for 1 month to date. Quoted me a repair cost of $2,787. Said the EIS is on back order with no ETA, and they currently have 5 others with exact problem, ignition switch. So m... Read more
Incident date: Feb 9, 2023
Multiple reports from 6.7 Ram Cummins owners experiencing the failure of the grid heater. The grid heater failure leads to the destruction of the engine. Ram uses a grid heater to warm up the vehicle during cold temperatures for starting. During this process, it has been reported, that the not of the grid heater melts off and enters the engine causing catastrophic damage.
Incident date: Feb 3, 2023
The infotainment system loses all audio through the speakers intermittently. when this happens I also lose the Safety warning chimes as well. shutting off the vehicle for an extended period of time resets something and it resumes normal function. I have contacted GM customer service and spoke to 3 different representatives and requested an escalation to a Senior Advisor, which i was told could tak... Read more
Incident date: Jan 17, 2023
The contact's girlfriend owns a 2014 Toyota Corolla. The contact stated that while his girlfriend was driving 25 MPH, the passenger's side tire detached. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
DODGE
GRAND CARAVAN
(2018) - ENGINE
Feb 8, 2023
Incident date: Feb 5, 2023
My car was stalling out during the automatic on off system. It had completely died on me in the middle of the road and I had to have it towed to a dealership. They spent a week fixing it. The day after I got it back it died again. I dropped it off and its been 3 days and no word on why this is happening. I picked it up on the 3rd and it died on the 4th. I dropped it off on the 6th at 8Am. Its st... Read more
Incident date: Jan 1, 2023
Car suddenly hesitates while I step on gas at a stop position or running and my mechanic noticed it too, dangerous if it suddenly stop on higher speed traveling, I know there’s no recall on my vehicle but other owners reports of same malfunction on same model year and make of car 2015 Honda crv, please advise
Incident date: Jul 16, 2021
The vehicle started to encounter mechanical issues 10 days after delivery. The vehicle's radio, Apple Carplay, Bluetooth, and anti-theft system/radio unit started to encounter electrical issues, stating it had lost power. The issues were not as common at first but, grew to be persistent as the vehicle continued to be driven. The vehicle was in for service approximately 1-2 weeks ago from today's ... Read more
Incident date: Jul 16, 2021
The vehicle started to encounter mechanical issues 10 days after delivery. The vehicle's radio, Apple Carplay, Bluetooth, and anti-theft system/radio unit started to encounter electrical issues, stating it had lost power. The issues were not as common at first but, grew to be persistent as the vehicle continued to be driven. The vehicle was in for service approximately 1-2 weeks ago from today's ... Read more
Incident date: Jul 16, 2021
Tipm caused several issues, blown motor, and now is in the dealership shop for an alternator, battery, ground strap and other wiring issues. I haven’t had my car for over a year due to this.