Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Oct 10, 2022
Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.
Incident date: Oct 10, 2022
Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.
DODGE
GRAND CARAVAN
(2018) — LATCHES/LOCKS/LINKAGES
Nov 30, 2022
Incident date: Jun 1, 2022
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the passenger’s side electronic sliding door could no longer be opened manually or remotely. The vehicle was taken to the local mechanic who diagnosed that the door actuator was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was o... Read more
DODGE
GRAND CARAVAN
(2016) — FUEL/PROPULSION SYSTEM
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Nov 30, 2022
Incident date: Nov 14, 2022
The vehicle will randomly die and most of the time, it will start back up. It will die when it is stopped and idling, and it has died when I am driving it at all speeds. It dies on the interstate driving 75 mph, on the highway going 55 mph, on a street going 35 mph, and in a subdivision going 15 mph. It has been taken to a certified mechanic who could reproduce the problem but could not diagnose ... Read more
Incident date: Nov 28, 2022
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
Incident date: Nov 28, 2022
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
Incident date: Nov 21, 2022
The contact owns a 2008 Dodge Avenger. The contact stated that while reversing out of a parking lot, an abnormal snapping sound was coming from the vehicle. The contact had her husband inspect the vehicle and he discovered that the subframe had fractured due to severe corrosion. Neither the dealer nor the manufacturer was notified of the failure. The contact took the vehicle to an independent mech... Read more
Incident date: Nov 28, 2022
The contact owns a 2008 Dodge Charger. The contact stated while driving 65 MPH, the vehicle lost motive power with the check engine, traction control, and an unknown warning light illuminated. The contact restarted the vehicle and drove to his residence. The vehicle was taken to the dealer, and the dealer informed the contact that he had to pay out of pocket for the diagnostic test. The vehicle wa... Read more
Incident date: Nov 17, 2022
Car stalled after refueling, restarted pulled out stalled again a minute later. No warning lamps. Able to drive 15 miles home, parked it. Investigation # PE13-016
Incident date: Nov 28, 2021
The contact owns a 2016 Dodge Journey. The contact stated while driving approximately 45 MPH and attempting to accelerate to 55 MPH due to oncoming traffic, the vehicle lost motive power and stalled. The contact was able to get the vehicle to the side of the road where the vehicle failed to restart. The contact stated that a certified mechanic arrived and serviced the vehicle on the side of the ro... Read more
Incident date: Nov 27, 2022
Clutch quite working while trying to change gears.
Incident date: Oct 24, 2022
The entire underneath of my car is rusted out. I was driving to work one day when someone pulled out in front of me and I had to hit the brakes. That resulted in the subframe and front drivers axel to break as I’m driving! The sunroof leaks when it rains and half the time the electricity doesn’t work on the sunroof button. My doors have completely stopped auto locking and my hazards will rando... Read more
Incident date: Oct 24, 2022
The entire underneath of my car is rusted out. I was driving to work one day when someone pulled out in front of me and I had to hit the brakes. That resulted in the subframe and front drivers axel to break as I’m driving! The sunroof leaks when it rains and half the time the electricity doesn’t work on the sunroof button. My doors have completely stopped auto locking and my hazards will rando... Read more
Incident date: Oct 24, 2022
The entire underneath of my car is rusted out. I was driving to work one day when someone pulled out in front of me and I had to hit the brakes. That resulted in the subframe and front drivers axel to break as I’m driving! The sunroof leaks when it rains and half the time the electricity doesn’t work on the sunroof button. My doors have completely stopped auto locking and my hazards will rando... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Nov 22, 2022
Incident date: Nov 22, 2022
Cranks but no fuel fix. Possible TIPM fuel pump relay issue.
DODGE
GRAND CARAVAN
(2018) — FUEL/PROPULSION SYSTEM
Nov 22, 2022
Incident date: Nov 22, 2022
Cranks but no fuel fix. Possible TIPM fuel pump relay issue.
Incident date: Nov 5, 2022
Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time $10,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drov... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Nov 21, 2022
When your turn the vehicle off and open the door a buzzing sound comes from the right rear of the vehicle.
Incident date: Nov 4, 2022
The whole back panel of tail, break, blinker, licenses plate lights do not work. The seal does not perform properly and causes water to build up in the lights and fries them. It causes the vehicle to be unsafe when driving due to no lights working. No warnings were given at all just completely quit working.
Incident date: Nov 4, 2022
The whole back panel of tail, break, blinker, licenses plate lights do not work. The seal does not perform properly and causes water to build up in the lights and fries them. It causes the vehicle to be unsafe when driving due to no lights working. No warnings were given at all just completely quit working.
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Nov 21, 2022
Incident date: Oct 21, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed over a bump in the roadway, the vehicle shut off inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving. The contact stated that the failure reoccurred while driving on two other... Read more
Incident date: Sep 28, 2022
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go... Read more
Incident date: Sep 28, 2022
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go... Read more
Incident date: Sep 28, 2022
Rear back up camera in the rear view mirror is not functioning correctly. It will go black but illuminate a camera with a line through it. Makes in impossible to use to back up because the light on the mirror makes it extremely difficult to see in the mirror and the camera isn’t working to help either. One day it worked and the following day it didn’t. Also, the passenger airbag light will go... Read more
Incident date: Oct 30, 2022
The oil filter cooling housing is leaking oil onto the engine. The housing is poorly designed. It’s plastic. So therefore it can evidently catch fire on the housing and cause combustion. It does make the car smell like it’s running hot or it smells like Burt motor oil. Everything we have read says his is a poor design by Chrysler bc they tried to cut corners. The newer models for the housing i... Read more
DODGE
GRAND CARAVAN
(2011) — ELECTRICAL SYSTEM
Nov 20, 2022
Incident date: Nov 18, 2022
New battery is dead after sitting for a week or more. Has happened several times…
Incident date: Nov 19, 2022
Window Defrost and Passenger Heat /Air. While either in motion or while driving, no heated air exits the passenger side of the windshield defroster, nor the passenger window defrost, lower and center console vents. Heated air only exits the driver's side windshield and driver's side dash vents. Problem persists through all cabin air modes, and circulations. This safety issue effects visibility and... Read more
Incident date: Nov 17, 2022
My car sputtered put after it was in motion. Upon trying to restart, the vehicle continuously shook while trying to restart during this time, I could not stop the car from trying with the start/off button or keys. I had to wait for the car to “give up”. The car could not restart. This is unsafe because I could have been killed by other traveling vehicles to abrupt stopping or killed while try... Read more
Incident date: Nov 17, 2022
My car sputtered put after it was in motion. Upon trying to restart, the vehicle continuously shook while trying to restart during this time, I could not stop the car from trying with the start/off button or keys. I had to wait for the car to “give up”. The car could not restart. This is unsafe because I could have been killed by other traveling vehicles to abrupt stopping or killed while try... Read more
DODGE
GRAND CARAVAN
(2009) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Nov 18, 2022
Incident date: Nov 17, 2022
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the traction control, ABS, and check engine warning lights illuminated. The contact reset the PCM; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000... Read more
Incident date: Sep 1, 2022
SEAT BELTS DO NOT RETRACT WITHOUT HELP
Incident date: May 20, 2021
The truck is currently at a service station as it developed a "death wobble" while driving down the freeway a shimmed so hard I couldn't control it but managed to get it to the side of the road and finally to a stop. I did not receive any type of warning. I am being told by the mechanic at the service station it is going to require a rebuild of the front suspension. After checking to see if thi... Read more
Incident date: May 20, 2021
The truck is currently at a service station as it developed a "death wobble" while driving down the freeway a shimmed so hard I couldn't control it but managed to get it to the side of the road and finally to a stop. I did not receive any type of warning. I am being told by the mechanic at the service station it is going to require a rebuild of the front suspension. After checking to see if thi... Read more
Incident date: May 20, 2021
The truck is currently at a service station as it developed a "death wobble" while driving down the freeway a shimmed so hard I couldn't control it but managed to get it to the side of the road and finally to a stop. I did not receive any type of warning. I am being told by the mechanic at the service station it is going to require a rebuild of the front suspension. After checking to see if thi... Read more
Incident date: Nov 14, 2022
My truck has completly shut off on me while driving several times. The last time my truck shut off I was in 4 wd due to snow and ice and the truck shut down I lost steering and slid sideways. It was scary. I could have been seriously injured or hurt someone else due to a crash. I know the win module is the issue because if I just barely touch the key fob while its in the ignition my truck immediat... Read more
DODGE
GRAND CARAVAN
(2018) — STRUCTURE:BODY
Nov 17, 2022
Incident date: Nov 2, 2022
The sliding door on the driver's side is locked closed and it cannot be unlocked or opened. The sliding door on the passenger's side can be opened and closed, but cannot be locked. As such, that door can be opened when the van is driven. The door locking failures occurred without any warning. According to the mechanic, both failures were due to worn door latches, which can be repaired/replaced for... Read more
DODGE
RAM 1500
(2006) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Nov 17, 2022
Incident date: Nov 1, 2022
The contact owns a 2006 Dodge Ram 1500. The contact stated that while driving at an unknown speed, there was a rattling noise detected. There were fumes entering the cabin of the vehicle. The OEM and fuel warning lights were illuminated. The vehicle was taken to an independent mechanic who informed her that the exhaust manifold bolts had fractured. The contact called the local dealer who informed ... Read more
DODGE
RAM 1500
(2006) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Nov 17, 2022
Incident date: Nov 1, 2022
The contact owns a 2006 Dodge Ram 1500. The contact stated that while driving at an unknown speed, there was a rattling noise detected. There were fumes entering the cabin of the vehicle. The OEM and fuel warning lights were illuminated. The vehicle was taken to an independent mechanic who informed her that the exhaust manifold bolts had fractured. The contact called the local dealer who informed ... Read more
DODGE
CHALLENGER
(2013) — ENGINE
Nov 17, 2022
Incident date: Aug 12, 2022
When starting my vehicle, I would push the push start button and it will continue to turn over and over and over but not start, it will do it for a minute or more and there is not way to turn it off.
DODGE
CHALLENGER
(2013) — ELECTRICAL SYSTEM
Nov 17, 2022
Incident date: Aug 12, 2022
When starting my vehicle, I would push the push start button and it will continue to turn over and over and over but not start, it will do it for a minute or more and there is not way to turn it off.
Incident date: Oct 17, 2015
The contact owns a 2015 Dodge Durango equipped with an engine oil dipstick, Part Number: 53034186AC. The contact stated that from the time the vehicle was purchased, there was significant smoke coming out of the exhaust pipe while starting the vehicle. The contact stated that the failure occurred intermittently. There was no warning light illuminated. Additionally, the contact stated that he notic... Read more
DODGE
GRAND CARAVAN
(2019) — POWER TRAIN
Nov 17, 2022
Incident date: Nov 16, 2022
Transmission failed while driving on the highway without prior warning and the vehicle had to be towed home. The vehicle had limited power left to pull off the highway for safety though. What I hear when I start and rev the engine a bit is high pitched whining noise and noise of separated or lose components coming from inside the transmission. Research has shown me that this same drive train has b... Read more
DODGE
GRAND CARAVAN
(2013) — UNKNOWN OR OTHER
Nov 17, 2022
Incident date: Oct 8, 2022
The vehicle accelerates starting at 35mp, but usually, at 40 mph, the vehicle will not start: the vehicle starts after several jump starts, and the vehicle cuts off in mid-drive while doing any speed above 30mph. THIS HAPPENS EVERY TIME I TRY TO START THE VEHICLE. THIS HAS HAPPENED EVERY DAY SINCE 10/06/2022, WHEN I LEASED THIS VEHICLE.
Incident date: Sep 15, 2022
The front end got a hard vibrate i replace the shocks two times and its not fix the problem seem like something going too brake off like a wheel or something dont feel safe driving it
Incident date: Sep 15, 2022
The front end got a hard vibrate i replace the shocks two times and its not fix the problem seem like something going too brake off like a wheel or something dont feel safe driving it
Incident date: Nov 2, 2022
In the past 3 years I have had my transmission go out on my vehicle 3 times. All 3 times I was driving when it happened and my car just stopped shifting or would not shift past 2nd gear. I have spoken to numerous mechanics about this issue, and every single one has told me that is a know issue with my specific type of dodge. It is an extreme safety issue to be getting on the freeway and have your ... Read more
DODGE
GRAND CARAVAN
(2016) — SEATS
Nov 16, 2022
Incident date: May 1, 2022
A few months ago, the passenger seat headrest safety system deployed with no warning while the vehicle was parked/off. No warning systems were triggered on the vehicle. I can see that inside the headrest, the light plastic frame which retains the metal pin has cracked, probably just from the pressure of the springs over time. As a result the metal pin broke free from the plastic frame. The actual ... Read more
DODGE
GRAND CARAVAN
(2013) — UNKNOWN OR OTHER
Nov 16, 2022
Incident date: Oct 1, 2022
The passenger-side sliding back door does not work properly all of the time. It closes and the back of the door is protruding from the side. The door requires several times to close for example: slide door closed, notice the protrusion, pull the handle and the door back toward the back of the van, pull the handle outward, it starts to close and again does not latch. Sometimes it takes one repe... Read more