Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Feb 27, 2023
Steering wheel is loose and wobbly
Incident date: Feb 13, 2023
The contact owns a 2021 Hyundai Kona. The contact stated that while driving at various speeds, the vehicle would suddenly lost motive power and stalled. After restarting the vehicle, the vehicle operated as designed. The contact indicated that the failure had occurred on four occasions while driving. The vehicle was serviced at the local dealer, but the failure was not corrected. The manufacturer ... Read more
Incident date: Feb 13, 2023
The contact owns a 2021 Hyundai Kona. The contact stated that while driving at various speeds, the vehicle would suddenly lost motive power and stalled. After restarting the vehicle, the vehicle operated as designed. The contact indicated that the failure had occurred on four occasions while driving. The vehicle was serviced at the local dealer, but the failure was not corrected. The manufacturer ... Read more
Incident date: Feb 25, 2023
Engine seized while I was driving
Incident date: Feb 26, 2023
Vehicle lunges while trying to stop. In heavy rush hour traffic vehicle nearly lurches a vehicle length while slowly applying the break. For months the dealership claimed it was “functioning as expected” 7 visits later they finally determined it is the election intake valve. Dealership refuses to replace the part and it is a known issue, was sent away 2 times without it being fixed and they ar... Read more
Incident date: Feb 1, 2023
The panoramic sunroof on our 2017 Hyundai Santa Fe unexpectedly and without warning, exploded during a leisurely drive through our town this morning. At a speed not exceeding 40 mph, we were suddenly met with a loud, gunshot like sound that instantly frightened us. We immediately put our hazards on and pulled off to the side of the road to find that the sunroof had completely shattered. Thank good... Read more
Incident date: Feb 24, 2023
The instrument cluster AND the display screen cannot be dimmed either manually or automatically. They are both in full brightness mode at all times. This creates a driving hazard at night because the lights are so bright that I cannot see other cars, the road or road signs as clearly as I should. I took my car to a jeep dealership and they told me it's a known issue but jeep currently has no fi... Read more
Incident date: Feb 24, 2023
It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. T... Read more
Incident date: Feb 24, 2023
It all started on Thursday, February 16 when I went into my garage and noticed a strange chemical smell and my car battery was dead. My husband replaced the battery that night, but we noticed the break lights stayed on. When took it to a Firestone Department on Friday, February 17, they replaced the battery terminal and ran diagnostics. We finally called and got an answer on Monday, February 20. T... Read more
Incident date: Nov 18, 2022
Car indicated it was overheating and shutdown. Could not move vehicle. Had towed and it was discovered coolant had been leaking into the engine and it needs to be replaced.
Incident date: Nov 18, 2022
The airbag light often turns red, indicating that airbags are not likely to be deployed if needed. This happens usually when the steering is turned in a certain way when I take left or right turn (more likely during the left turn). No accidents. I took it to the dealership for repair. The dealership says this is an issue with a faulty part (clockspring) but there is no certainty. Even the cost of... Read more
Incident date: Nov 18, 2022
This vehicle does not have a Traction Control Device switch to manually turn off. In snowing conditions and trying to ascend a grade, the TCD activates and eventually you become disabled in the roadway. I looked into the car manual and it does locate where the switch should be located, however my vehicle switch button is a blank button. I phoned my Dealership and reported the problem. They adv... Read more
Incident date: Feb 10, 2023
The contact owns a 2019 Buick Regal. The contact stated that when he attempted to start his vehicle there was no battery power, and no clicking sounds from the ignition. The contact stated that the instrument panel was blank. The contact stated that he had the vehicle jump started and the vehicle operated normally. The contact stated that the check engine warning light illuminated and then turned ... Read more
Incident date: Feb 24, 2023
I was involved in an accident where my 2015 Kia Soul was struck from the rear end at a high rate of speed, left the roadway, hit a concrete culver, became airborne, jumped/rolled across a driveway and went through two crosstie corner posts with no airbag deployment. My seat broke 3/4 of the way up due to impact. Unknown as to reason why airbags failed to deploy with frontal impacts and unknown as... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2013) - EXTERIOR LIGHTING
Feb 24, 2023
Incident date: Feb 4, 2023
I was driving to work on the morning of February 24th 2023 and it was raining. After some time, and while on the freeway, I noticed that my low beam headlamps icon (green telltale) on the center display was not showing. As I always drive with lights in AUTO, and since it was raining (windshield wipers were activated automatically), I expected the headlights to turn on automatically. I worried th... Read more
DODGE
GRAND CARAVAN
(2020) - UNKNOWN OR OTHER
Feb 24, 2023
Incident date: Feb 17, 2023
Problems with catalyst
DODGE
GRAND CARAVAN
(2020) - STEERING
Feb 24, 2023
Incident date: Feb 17, 2023
Turn off vehicle one day and that next started it and cannot turn the wheel what so ever. Was able to start vehicle and remove keys from ignition. Steering did release a day or two later, but seized up and cannot remove keys or use the vehicle.
DODGE
GRAND CARAVAN
(2020) - UNKNOWN OR OTHER
Feb 24, 2023
Incident date: Feb 17, 2023
Engine began having troubles starting & stalled out while we were driving.
Incident date: Sep 30, 2019
I saw an article about the a pillars coming off while driving and wanted to report my story/experience with this problem vehicle! I pay wayyyy too much for this vehicle to be a 2019 and still have low miles (46,700) for it to be such a safety hazard for my family, I definitely expected more for such a big first Ford purchase. Very very disappointed. I don’t have all the receipts together right n... Read more
Incident date: Sep 30, 2019
The front collision warning light came on and the vehicle would not accelerate. I pulled over, stopped, turned off the car for about 5 minutes. I restarted it and and the front collision ⚠ still didn't turn off and would not accelerate. In park the rpms did not move when I pressed the gas pedal. I turned the car off again for 5 minutes. I opened the hood and closed it and cleared snow from a... Read more
Incident date: Sep 30, 2019
The front collision warning light came on and the vehicle would not accelerate. I pulled over, stopped, turned off the car for about 5 minutes. I restarted it and and the front collision ⚠ still didn't turn off and would not accelerate. In park the rpms did not move when I pressed the gas pedal. I turned the car off again for 5 minutes. I opened the hood and closed it and cleared snow from a... Read more
Incident date: Oct 1, 2022
This 2023 model Y has no collision warning. This was not what I expected when I purchased.
Crash
Incident date: Oct 1, 2022
This 2023 model Y has no collision warning. This was not what I expected when I purchased.
Crash
DODGE
CHALLENGER
(2021) - STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
Feb 22, 2023
Incident date: Feb 6, 2023
The contact owns a 2008 Saturn Vue. The contact stated while driving at various speeds, the vehicle lost power steering functionality. There was no warning light illuminated. The contact inspected the vehicle and noticed that there was no power steering fluid. The contact added power steering fluid to the vehicle; however, the power steering fluid was leaking while driving. The contact stated that... Read more
Incident date: Jan 22, 2023
The forward collision warning, automatic emergency braking and adaptive cruise control failed as the first 2 activated when there were no oncoming collisions in front of me and the nearest cars around me were 1/4 of a mile away. The cruise control failed as it turned back on after the vehicle veered off the highway and into the rest stop. My safety and the safety of a lot of other people in the r... Read more
Crash
2 injured
Incident date: Feb 10, 2023
The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle would not immediately accelerate while depressing the accelerator pedal. There was a clunking sound while shifting into gear. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer w... Read more
Incident date: Feb 10, 2023
Was driving down the highway and the sunroof glass exploded for no apparent reason.
DODGE
GRAND CARAVAN
(2017) - STEERING
Feb 21, 2023
Incident date: Feb 15, 2023
The contact owns a 2014 Ford Explorer. The contact stated that on several occasions while making a right or left turn, there was a loud sound coming from the steering wheel. The contact stated that the failure persisted. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the steering rack assembly needed to be replaced; ho... Read more
DODGE
GRAND CARAVAN
(2015) - SEAT BELTS
Feb 21, 2023
Incident date: Feb 18, 2023
The contact owned a 2016 Mazda CX-5. The contact stated while driving 35 MPH, another vehicle going 110 MPH crashed into the rear of the vehicle. The air bags failed to de[ploy. The contact hit his head against the front driver's side window and he became unconscious. The contact stated upon regaining consciousness, he noticed that he was laying flat on his back as the seat had fractured. The cont... Read more
Crash
1 injured
Incident date: Nov 1, 2017
My brake master cylinder failed on my 2018 Toyota Tacoma. The Toyota service technician inspected it and said it failed. My brake pedal went to the floor which affected my braking distance. There were no warning lights or indication that my brakes failed.
Incident date: Nov 1, 2017
Car was turned on and shifted in to reverse. Car was driven backwards and when attempted to stop the car the brake became non depressible and car was difficult to stop.
Incident date: Dec 9, 2022
1) Back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) Service System 4WD light has come on. Jeep dealer said it is a Disconnect Acetutor (?). I have appt to repair but am concerned it might not be safe to drive. 3) Cannot figure out how to get high beams to automatically turn off when oncoming vehicle is app... Read more
Incident date: Dec 9, 2022
1) Back up camera goes blank periodically. A few times the monitor would not come on at all. Frightening when I am using it for directions. 2) Service System 4WD light has come on. Jeep dealer said it is a Disconnect Acetutor (?). I have appt to repair but am concerned it might not be safe to drive. 3) Cannot figure out how to get high beams to automatically turn off when oncoming vehicle is app... Read more
Incident date: Dec 9, 2022
Vehicle owner was driving and pulled over when all warning lights began flashing, wipers came on, horn started honking, windows would not go down, doors would not unlock, and vehicle started on fire. Fire appeared to begin in the engine compartment, with fire eventually consuming entire vehicle.
Fire
1 deaths
Incident date: Feb 20, 2023
Station wagon lift gate has severe wiring failures between the lift gate and body. This problem is well known throught the blog community. Broken wires cause failures, and electrical danger, to the rear lighting system that includes brake, running, back up, and turn signals. Also effected is the rear wiper, defroster, and operation access to open and close the lift gate. Tailgate failure would... Read more
Incident date: Feb 20, 2023
Station wagon lift gate has severe wiring failures between the lift gate and body. This problem is well known throught the blog community. Broken wires cause failures, and electrical danger, to the rear lighting system that includes brake, running, back up, and turn signals. Also effected is the rear wiper, defroster, and operation access to open and close the lift gate. Tailgate failure would... Read more
Incident date: Feb 2, 2023
My automatic braking system is activating sporadically with no apparent object in front of me. My car has suddenly come to a complete stop while driving on Market Street, York PA when there was no traffic in front or to the side of me and luckily no one behind me. The "BRAKE" alert flashed and the car literally screeched to a stop. This happened again when I was in Stewartstown, PA and was startin... Read more
DODGE
GRAND CARAVAN
(2013) - STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Feb 20, 2023
Incident date: Feb 18, 2023
My two driver side doors will only open from the inside when unlocked. The handles are not damaged
DODGE
GRAND CARAVAN
(2013) - STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Feb 20, 2023
Incident date: Feb 18, 2023
My two driver side doors will only open from the inside when unlocked. The handles are not damaged
Incident date: Jun 1, 2020
I have been driving long distance 418 miles today from Phoenix, AZ through Las Vegas, NV and north. In my 6 hour journey today my breaks were applied randomly by the computer around 20 or more times on autopilot and on cruise control. It is an extreme safety hazard. I want this on record because this is day one of a cross country trip and in case anything happens. The phantom breaking was so frequ... Read more
Incident date: Jun 1, 2020
I have been driving long distance 418 miles today from Phoenix, AZ through Las Vegas, NV and north. In my 6 hour journey today my breaks were applied randomly by the computer around 20 or more times on autopilot and on cruise control. It is an extreme safety hazard. I want this on record because this is day one of a cross country trip and in case anything happens. The phantom breaking was so frequ... Read more
Incident date: Jun 1, 2020
The dash has completely desegregated exposing all the wires, air conditioning unit, and airbag parts. This is a huge hazard because my headlight switch hangs with nothing to attach to. My airbags are completely visible and could explode at anytime. Everything that was in the dash heated seat, headlight, air system, radio, speedometer, and airbag controls are completely visible and all attachments ... Read more
Incident date: Feb 18, 2023
During rush hour traffic on Highway 101 Southbound near Redwood City, I experienced an incident while utilizing AutoPilot and AutoSteer. Despite being in stop-and-go traffic, the vehicle did not respond to the car in front which suddenly came to a complete stop. Neither the Automatic Emergency Braking system nor warning sounds, which has been known to activate erroneously, were triggered. As a res... Read more
Crash
DODGE
GRAND CARAVAN
(2012) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 18, 2023
Incident date: Feb 18, 2023
FEEL LIKE THE EMEGENCY BRAKE IS GETTING STUCK BUT THE DEALER TELLS ME IM WRONG BUT THEY NEVER TEST DROVE IT
Incident date: Feb 3, 2023
The rear window is separating from the roof. It seems to be a common problem with certain Camaros and other type GM convertibles. The original roof was replaced on this vehicle for same problem. The replaced rear window, roof is now separating from the roof again. (in less than 2 years since the original roof was replaced) GM/Chevrolet's only fix is to replace the entire roof. It appears to b... Read more
Incident date: Feb 1, 2023
My coolant is leaking again. I have been having headache. I didn’t know that it was leaking again. I repaired last before this incident. Nov 2021. Something is wrong.
Incident date: Feb 18, 2023
My vehicle has completely just shut down atleast five times since owing it. I have a special needs son who is in the vehicle with me all the time. The vehicle engine will shut down with no warning and not restart. Traffic behind me not aware that my vehicle has shut down after the light has turned green. It has shut down at various times in the middle of traffic. I’m fearful for myself and chil... Read more
Incident date: Feb 18, 2023
My vehicle has completely just shut down atleast five times since owing it. I have a special needs son who is in the vehicle with me all the time. The vehicle engine will shut down with no warning and not restart. Traffic behind me not aware that my vehicle has shut down after the light has turned green. It has shut down at various times in the middle of traffic. I’m fearful for myself and chil... Read more