Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:BODY
Dec 21, 2022
Incident date: Dec 7, 2022
Passenger side sliding door will not open. It is stuck in the lock position and will not unlock even after attempting both manual and electronic unlocking. Faulty lock actuator likely cause.
Incident date: Oct 23, 2021
The tailgate fell open when accelerating after stopping at a stoplight. It had been securely closed for 4 hours of driving without stopping with no interaction.
DODGE
GRAND CARAVAN
(2013) — AIR BAGS
Dec 20, 2022
Incident date: Dec 19, 2022
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at approximately 30 MPH, another vehicle crashed into the rear driver’s side moving the vehicle approximately 5ft. The air bags failed to deploy. As a result, the contact and his son sustained soreness in the neck. Medical attention was required. A police report was filed. The vehicle was damaged and towed to a to... Read more
Crash
1 injured
Incident date: Dec 1, 2022
Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.
Incident date: Dec 1, 2022
Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.
Incident date: Dec 1, 2020
Exhaust Manifold on passenger side is leaking. It has a broken bolt due to manifold warping. This is causing exhaust to leak into the cab.
Incident date: Dec 20, 2022
WITH ALL OF THE TAKATA AIRBAG RECALLS FOR THESE VEHICLES FOR FRONT AIRBAGS, WHAT ABOUT THE SIDE CURTAIN AIRBAGS THAT SOME MODELS LIKE MINE WERE EQUIPPED WITH AS A FACTORY OPTION? ARE THOSE AIRBAG INFLATORS ALSO NEED TO BE REPLACED?
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Sep 15, 2022
When attempting to start and the push button is pressed, the vehicle stutters for up to 5 seconds before turning over. This is happening intermittently, but will always turn over. Vehicle has been taken to the dealership on 2 occasions (10/28/22 @ 56.5K miles and 12/09/22 @ 56.7K miles) where they were able to duplicate the start crank issue, but there isn't a code appearing to provide an area t... Read more
Incident date: Apr 4, 2020
Tailgate randomly unlocks and opens while vehicle is in motion. Cargo comes out. The dealer was shown the defective locking mechanism and refused to repair it.
Incident date: Dec 1, 2022
From my understanding, I went to several different mechanics who all said the same thing. 2019 and maybe older years, the way the truck was made, the coolant hose runs all the way from the resovoir to the back of the truck which is causing a metal pipe and the coolant hose to touch and when the metal pipe gets hot, it’s eating at the hose cause a significant leakage under the truck. And the hose... Read more
Incident date: Nov 1, 2021
The taillight assembly leaks and fills up with water. It is available for inspection. The taillight shorts out and does not work. The potential of being rear ended is very high; threatening the lives of those in the car and those in the car behind it. Many other Dodge Durango owners have the same problem. The car has not been inspected by others. No warning lamps or symptoms. But every time it ra... Read more
Incident date: Dec 22, 2020
2010 police charger fobik started falling out of ignition.. problem continues dealership says no big deal eventually the day came when I tried to turn the car off and I couldn't switch will no longer turn to the off position... Every time I want to turn the car off I have to pop the hood pull a fuse then get in the trunk and disconnect the battery. I went online did a recall search and found that ... Read more
DODGE
GRAND CARAVAN
(2015) — ENGINE
Dec 16, 2022
Incident date: Dec 14, 2022
Premature failure of valve lifters and damage to exhaust and intake camshafts. Engine had 59074 miles on it and used appropriate Valvoline synthetic blend oil since approx 15,000 miles. Valve train started ticking and got progressively louder in less than a two week period. Engine oil system was flushed and reserviced with appropriate Valvoline synthetic blend oil once again. Valve ticking got... Read more
Incident date: Dec 16, 2022
The transmission doesn't shift so if I am on the interstate doing 65 to 70 miles per hr.the transmission fluid heats up .Dodges answer to this is slow down or pull off interstate @ wait till it cools down then continue on your way,so in 50 miles I had to pull over 3 times my opinion not safe..
DODGE
GRAND CARAVAN
(2010) — STRUCTURE:BODY
Dec 16, 2022
Incident date: Dec 16, 2020
The contact owns a 2010 Dodge Grand Caravan. The contact stated the tv installed in the middle of the ceiling failed to stay up as needed. The contact's grandson was cut on his head due to the failure. No medical attention was needed. The contact inquired about the failure with the dealer, who confirmed there was no recall regarding the failure. The contact was unsure of a diagnostic result for th... Read more
Incident date: Nov 11, 2022
The contact owned a 2013 Dodge Durango. The contact stated after his son had parked the vehicle in a parking lot and returned, the son had observed that the interior of the vehicle was obscured by smoke. The contact stated that when his son opened the driver's side door the vehicle ignited and blew the passenger side door open. The vehicle became engulfed in flames. The fire department and police ... Read more
Fire
Incident date: Feb 15, 2021
The contact owns a 2014 Dodge Charger. The contact received notification of the NHTSA Campaign Number: 19V018000 (Air Bags). The contact stated that the air bag housing had started to crack on the passenger’s side dashboard. The dealer was notified of the failure and the contact was scheduled an appointment; however, the contact was informed that the appointment needed to be rescheduled. The con... Read more
Incident date: Dec 2, 2022
● Component failed: Front and Rear Subframe. ● Safety at risk: Rotting Subframe. The front subframe had a recall which expired a couple years ago, which I was never notified about. I have replaced this part because it could have fallen out of my car due to the rotting. Now, the rear subframe is now rotting and unstable/unfit to drive. I have 88,000 miles on it and keep in the garage when pos... Read more
Incident date: Dec 1, 2022
Vehicle will shift into Neutral while driving while the gear shift is still in Drive. This happens multiple times throughout the week with speeds varying from 35-50 mph. I have not noticed if the road condition makes a difference, I have gone downhill, up hill, around corners, etc and it will randomly shift into neutral. I cannot recreate the issue, it just happens at random.
Incident date: Jan 10, 2019
Little to no heat coming from vent on passenger side of cabin. Good hot heat coming from vents on driver side of cabin. Over the last 3 yrs the heater core has been replace 3 times once each year. Hot air came from all vents when replaced but as another comes around, no heat again on passenger side. Good heat on drivers side. Charlies dodge doesn't want to work on it any longer even though th... Read more
Incident date: Jan 10, 2019
Little to no heat coming from vent on passenger side of cabin. Good hot heat coming from vents on driver side of cabin. Over the last 3 yrs the heater core has been replace 3 times once each year. Hot air came from all vents when replaced but as another comes around, no heat again on passenger side. Good heat on drivers side. Charlies dodge doesn't want to work on it any longer even though th... Read more
Incident date: Oct 1, 2022
The “do you want to adjust your clock settings” pop up screen keeps popping up repeatedly and disconnecting the car battery does not fix it.
DODGE
GRAND CARAVAN
(2015) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Dec 14, 2022
Incident date: Dec 10, 2022
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving 5 MPH, the vehicle experienced unintended acceleration. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Incident date: Dec 1, 2022
The contact owns a 2019 Dodge Durango. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The contact stated while shifting the vehicle into park, the vehicle failed to recognize that the gear shifter was in park. The check engine warning light, the battery warning light, the ABS warning light, and the stability control warning ligh... Read more
DODGE
GRAND CARAVAN
(2011) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Dec 14, 2022
Incident date: Dec 10, 2022
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle went into LIMP Mode, with several unknown warning lights illuminated. The contact stated that she was able to maneuver the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the ECM needed to be replaced. The vehicle was not repaired.... Read more
Incident date: Dec 14, 2021
The contact owns a 2011 Ram 1500. The contact stated that the tailgate unlatched and opened inadvertently while driving down the driveway. The vehicle was taken to the dealer and the dealer was made aware of the failure but provided no assistance. The dealer stated that the failure was a known issue however, there was no recall associated with the VIN for the failure. The vehicle was not repaired.... Read more
Incident date: Jul 29, 2022
The voltage constantly reading low we have bought a new battery new alternator and still reading the same thing battery constantly coming back on and staying on than all the lights starts popping up on the dash than the car cuts off many dodge users said it turned off to be there pcm and i feel that dodge needs to do a recall
DODGE
GRAND CARAVAN
(2013) — AIR BAGS
Dec 13, 2022
Incident date: Dec 10, 2022
On 12/10/22 the passenger side curtain and squib airbags deployed with no collision of any kind. I was picking up my disabled partner, who is under 5' and under 90 lb. I believe she would have been at significant risk of harm were she already in the van. On 12/12/22, I took the van to where we purchased it. The van is BraunAbility modified with an accessible ramp, the back seats removed, and it si... Read more
DODGE
CHALLENGER
(2016) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 12, 2022
Incident date: Dec 8, 2022
I was driving on the interstate and the ACC/FCW light came on.Then soon after The ABS light came on then the power steering system failed causing the steering wheel to lock while I was driving.I turned my car off in the emergency lane and restarted the car.All of them light when off but then the airbag warning light came on.
DODGE
CHALLENGER
(2016) — STEERING
Dec 12, 2022
Incident date: Dec 8, 2022
I was driving on the interstate and the ACC/FCW light came on.Then soon after The ABS light came on then the power steering system failed causing the steering wheel to lock while I was driving.I turned my car off in the emergency lane and restarted the car.All of them light when off but then the airbag warning light came on.
DODGE
CHALLENGER
(2016) — ELECTRICAL SYSTEM
Dec 12, 2022
Incident date: Dec 8, 2022
I was driving on the interstate and the ACC/FCW light came on.Then soon after The ABS light came on then the power steering system failed causing the steering wheel to lock while I was driving.I turned my car off in the emergency lane and restarted the car.All of them light when off but then the airbag warning light came on.
Incident date: Dec 12, 2022
I had my 2007 Dodge Caliber rear brakes replaced today, at 83,487 miles. The service professional noted on the receipt that the “rear subframe is rotting out.” He suggested that I contact Dodge, to find out if there has been a recall regarding this issue. Please advise as to how this problem may be resolved, with no additional, out-of-pocket cost to me, the consumer. Thank you.
Incident date: Dec 12, 2022
I had my 2007 Dodge Caliber rear brakes replaced today, at 83,487 miles. The service professional noted on the receipt that the “rear subframe is rotting out.” He suggested that I contact Dodge, to find out if there has been a recall regarding this issue. Please advise as to how this problem may be resolved, with no additional, out-of-pocket cost to me, the consumer. Thank you.
Incident date: Dec 11, 2022
The sunroof bursted and shattered in what can only be described as an explosion. Driver and passenger were occupying the vehicle at the time the sunroof broke. The vehicle was operated in a standard manner and driven on a highway. The sunroof without having observed any cracks or dings shattered without warning. The resolving explosive noise scared both the driver and passenger, which in itself co... Read more
DODGE
GRAND CARAVAN
(2015) — ELECTRICAL SYSTEM
Dec 12, 2022
Incident date: Jul 31, 2021
The driver side passenger sliding door lock actuator is frozen, keeping the door perpetually locked. The passenger sliding door actuator will not lock at all, so the passenger sliding door is perpetually unlocked. I've been told by an auto mechanic that the passenger side sliding door is in danger of permanently locking as well. If that's the case, passengers will have to enter by the front doors ... Read more
Incident date: Oct 12, 2022
The contact owns a 2010 Dodge Avenger. The contact stated while attempting to make a left turn while driving approximately 5 MPH, the vehicle started rattling at the front-end of the vehicle. The vehicle lost motive power and stalled. The contact shifted to park, turned off and then restarted the vehicle. The vehicle returned to normal operation. There was no warning light illuminated. The contact... Read more
Incident date: Oct 12, 2022
The contact owns a 2010 Dodge Avenger. The contact stated while attempting to make a left turn while driving approximately 5 MPH, the vehicle started rattling at the front-end of the vehicle. The vehicle lost motive power and stalled. The contact shifted to park, turned off and then restarted the vehicle. The vehicle returned to normal operation. There was no warning light illuminated. The contact... Read more
Incident date: Nov 19, 2022
engine ticking,lifter and cam failure had it checked, engine stalled while driving in traffic almost had an accident,they used defective parts and fiat knew this and did nothing about it,this is a common problem in all these engines from 2009 to 2014
Incident date: Dec 8, 2022
The back up camera started to go in and out suddenly. Then all of sudden I started to get an upside down imade with red and green stripes and with stripe at the top. I saw the journey up to 2018 has a recall for this issue but mine is a 2019 and this just randomly started on 12/08/2022.
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Dec 11, 2022
Incident date: Dec 10, 2022
I own two dodge caravans AVP package. at approximately 30K miles the transmissions on both vehicles failed. As per warranty Dodge replaced the transmissions with a remanufactured one for both vehicles. I was told yesterday that I was spilling/leaking some kind of oil. Today I brought it back to the shop and was told it was transmission oil. How do I protect myself from a faulty transmission if... Read more
DODGE
CHALLENGER
(2018) — LANE DEPARTURE: BLIND SPOT DETECTION
Dec 11, 2022
Incident date: Jul 1, 2022
Electrical system is going completely haywire. The display screen beeps as if being touched constantly causing driver distractions. Bluetooth hands free function makes random phone calls, hangs up and redials repeatedly causing driver distractions. The display also flashes from one setting to another, pulling up the navigation system and changing the route repeatedly causing driver distractions.... Read more
DODGE
CHALLENGER
(2018) — EXTERIOR LIGHTING
Dec 11, 2022
Incident date: Jul 1, 2022
Electrical system is going completely haywire. The display screen beeps as if being touched constantly causing driver distractions. Bluetooth hands free function makes random phone calls, hangs up and redials repeatedly causing driver distractions. The display also flashes from one setting to another, pulling up the navigation system and changing the route repeatedly causing driver distractions.... Read more
DODGE
CHALLENGER
(2018) — ELECTRICAL SYSTEM
Dec 11, 2022
Incident date: Jul 1, 2022
Electrical system is going completely haywire. The display screen beeps as if being touched constantly causing driver distractions. Bluetooth hands free function makes random phone calls, hangs up and redials repeatedly causing driver distractions. The display also flashes from one setting to another, pulling up the navigation system and changing the route repeatedly causing driver distractions.... Read more
Incident date: Dec 1, 2022
Rear subframe rusted right through control rods snapped rear end of car dropped down. Upon researching they know that this is bad and unsafe even gave a 10 year extended warranty for front and rear subframe so how long will and how many complaints before this is an actual recall. I see here in your complaints that there is a large number of complaints on this issue. How are they getting away with ... Read more
Incident date: Dec 4, 2022
The contact owns a 2020 Dodge Charger. The contact stated while driving 20 MPH, the contact was struck on the front driver door, causing severe injuries to the contact who was taken to the hospital by ambulance, and severe damage to the vehicle. The air bags did not deploy. The vehicle was towed to a collision center. A police report was filed. The vehicle was not diagnosed. The manufacturer was n... Read more
Crash
1 injured
Incident date: Dec 5, 2022
All of my lights on the back of my vehicle are out due to water damage. This is a known problem with these vehicles. The vehicle has less than 50,000 miles. The cost for a replacement is $1500. Dodge has known of this issue for many years has done nothing to correct it. It will not pass the state safety inspection with the lights out. It is a safety issue because I have no rear lights. We c... Read more
DODGE
GRAND CARAVAN
(2009) — ENGINE
Dec 8, 2022
Incident date: Dec 4, 2022
The contact owns a 2009 Dodge Grand Caravan. The contact stated while driving 5 MPH, the vehicle started to stall with the Anti-theft lock warning light illuminated. The vehicle lost motive power and stalled and failed to restart. The contact was able to push the vehicle into a gas station and the vehicle however, the vehicle would not restart. The vehicle was towed to the dealer and the contact w... Read more
Incident date: Dec 8, 2022
I’ve only had the car since Aug. Im the second owner, it drove just fine. Then I got an oil change. Then the car began to rev down hill and struggled to make it uphill. Then my exhaust became excessively loud. Then the wheel became loose ,and started pulling ALOT. I was on my way to get an alignment this morning and the whole front end began to buckle not even a minute down the road. I tmade it ... Read more