Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2015) - ENGINE
Mar 13, 2023
Incident date: Feb 8, 2023
vehicle has 5500 miles on it, bought new in July 2022, driving on the interstate at night, vehicle shut down without warning, no warning light or check engine lights came on. Had to have it towed to the dealership and they said it had complete engine failure and have to replace the engine. Barley got it off the interstate, lucky no one was hurt.
DODGE
GRAND CARAVAN
(2017) - POWER TRAIN
Mar 13, 2023
Incident date: Feb 1, 2023
While trying to reverse from drive there seems to be a 3-5 second delay before transmission engages reverse.
DODGE
GRAND CARAVAN
(2017) - STRUCTURE:BODY
Mar 13, 2023
Incident date: Feb 1, 2023
On a trip from South Carolina to New York, both A-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out.
Incident date: Mar 12, 2023
Have taken the vehicle into Dodge / Ram Dealership twice within 90 days and steering issue remains an issue. I have been charged over $2000 for replacement parts and labor to include a new Drag Link. Was driving on the highway on 12 March at 1430, when truck began to drift to the right almost striking another vehicle. Vehicle has been a local Dodge Dealership and they have left me leave 2x putt... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Mar 12, 2023
Incident date: Feb 2, 2023
My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the ve... Read more
Incident date: Mar 10, 2023
Car at around 3K miles. The steering at higher speeds >40mph started to stick and takes some force to steer. It is most noticeable when driving in a straight line and the steering wheel will require some force to turn but then will be more fluid. But then returning to a straight line causes the same sticky feeling. Because the steering sticks, it requires an overcorrection when trying to adjust di... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Mar 11, 2023
Incident date: Mar 2, 2023
The car shifts to Neutral while its on Drive .Very dangerous if this happens again
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Mar 11, 2023
Incident date: Jun 15, 2022
On March 10, 2023 I exit Hwy 35 at the City of Cottula Texas, as I took the exit lane and arrived at the stop sign, the vehicle came to a complete stop the engine stop idling and the transmission switch to neutral, this created a safety issue for me and my family because I was unable to restart vehicle and I created traffic congestion at the intersection, I am worried that this can happen again an... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Mar 11, 2023
Incident date: Jun 15, 2022
Warning lights starting flashing and vehicle went into "limp mode". Before I could completely pull over the engine started smoking. Taken to the dealer and while they were able to confirm the rod bearing was the failure, it also caused other failures so Kia wouldnt cover it under the warranty. I've did arbitration but still no help.
Fire
Incident date: Mar 11, 2023
Phantom braking with Autopilot (adaptive cruise) engaged. 8 hard braking incidents on 300 mile trip. 3 hard braking incidents on the return. Not all incidents can be explained by shadows, bridges or other vehicles. Braking occurred without warning on the interstate with near maximum brake being applied by the vehicle. It is very dangerous to pass a vehicle, have another car trailing you, and ... Read more
Incident date: Mar 10, 2023
I used Autopilot on my Model 3 for the first and only time a few weeks ago, and had a terrifying experience with "phantom braking" that could have killed my entire family while going ~75mph on the I-5 near Bakersfield, CA. The I-5 here is split with 2 lanes in each direction, and is straight with no bends. I was driving in the right northbound lane, with Autopilot engaged (adaptive speed control o... Read more
Incident date: Mar 10, 2023
The horn has stopped working. Checked the fuse and it was good still. This is a safety issue.
DODGE
CHARGER
(2021) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Mar 10, 2023
Incident date: Mar 1, 2023
Jackknife key folds down while driving this is dangerous and could cause an accident
Incident date: Nov 6, 2011
My 2018 Dodge Ram 2500 has a known faulty issue with the HCU/ABS (hydraulic control unit/Anti-Brake System). My ABS light continues to flash while driving. This problem is very well known with 2017-2018 RAM trucks. The local dealership stated that the part is on backorder till August. This will be $1,000.00 + fix from dealership. This has been an ongoing issue, not just myself but many RAM ow... Read more
Incident date: Nov 6, 2011
My 2018 Dodge Ram 2500 has a known faulty issue with the HCU/ABS (hydraulic control unit/Anti-Brake System). My ABS light continues to flash while driving. This problem is very well known with 2017-2018 RAM trucks. The local dealership stated that the part is on backorder till August. This will be $1,000.00 + fix from dealership. This has been an ongoing issue, not just myself but many RAM ow... Read more
Incident date: Mar 7, 2023
Windshield wipers operate for a limited time before slowing & then stopping completely. Multiple adjustments are required of the wiper control to reactivate the wipers. However, after a few minutes, the wipers will again slow & stop functioning completely. This situation creates a safety hazard, due to limited visibility & obscured driving conditions, during wet conditions.
Incident date: Mar 8, 2023
Our 2018 Honda Pilot Touring has had auto idle stop issues from the moment we purchased this vehicle. We have addressed this safety concern with multiple Honda service centers and were repeatedly told this is how the car was designed. The auto idle stop function stalls every time the vehicle is stopped at an intersection and fails to automatically restart the engine as expected. Instead of the eng... Read more
Incident date: Mar 8, 2023
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failu... Read more
Incident date: Mar 8, 2023
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failu... Read more
Incident date: Feb 23, 2023
The contact owns a 2021 Volkswagen ID.4. The contact stated while exiting a parking lot, the front passenger’s side door opened independently. No warning light was illuminated. The contact was able to stop and close the front passenger’s side door. The contacted stated that the front passenger’s side door failed to lock as designed. The dealer was contacted, and the dealer stated that the ve... Read more
Incident date: Mar 9, 2023
The undercarriage shield of my car disconnected and started dragging while I was driving in the rain. I did not collide into anything or hit a bump. I inspected my wheel well to discover a set of screws that were bunched up and not installed during manufacturing. I had to pull the shield from under my car so that I can continue to drive the vehicle. the shield is connected to the forward warning a... Read more
Incident date: Mar 8, 2023
Vehicle is known to have an issue with rusting subframe/crossmembers . Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after warranty extension had expired noticeable issues started occurring including noises that got worse and... Read more
DODGE
GRAND CARAVAN
(2018) - STEERING
Mar 9, 2023
Incident date: Mar 8, 2023
The steering column does not operate properly. The column no longer adjusts positions and more importantly, the turn signals work ad-hoc. When you start the vehicle, the turn signals tend to operate properly; however, after driving for approximately 15 minutes, the turn signals operate sporadically. THIS IS A SAFETY CONCERN as it's impossible to know when the turn signal will operate correctly ... Read more
DODGE
CHALLENGER
(2016) - SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Mar 9, 2023
Incident date: Feb 20, 2023
The contact owns a 2007 Nissan Murano. The contact stated while driving at various speeds, the check engine and ABS warning lights illuminated, and the vehicle suddenly lost motive power and would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center who diagnosed that the fuel sensor intake valve was faulty. The vehicle was not repaired.... Read more
Incident date: Mar 6, 2023
The K1 clutch snap ring failed causing a sudden loss of all forward motion while towing. Vehicle is currently at dealership service center. The loss of all forward motion caused a breakdown while towing, placing me and my family at risk while stranded and blocking road. With the vehicle (and towed fifth wheel) blocking the road, it also put other drivers at risk of crash. The problem has been ... Read more
Incident date: Mar 6, 2023
Reoccurring CEL p0430. It has been repaired several times and continues to return.
DODGE
GRAND CARAVAN
(2009) - FUEL/PROPULSION SYSTEM
Mar 9, 2023
Incident date: Mar 8, 2023
After driving the car and parking it in the garage we notice a "raw gasoline" smell. If we are driving and idle at a stop sign the heater (heating the interior) picks up the gasoline smell and the fumes come inside the car. We have to open the windows to air it out once moving. The problem appears to be getting worse, meaning the smell is getting stronger. We have contacted Nissan and they gave m... Read more
Incident date: Feb 1, 2023
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 15 MPH, the vehicle was jerking. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was informed that the vehicle warranty had... Read more
Incident date: Jan 6, 2023
The contact owns a 2016 Kia Sportage. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The oil warning light was illuminated. Additionally, the windows failed to roll down as needed. The dealer was made aware of the failure and scheduled an upcoming appointment for the diagnostic test. The dealer advised the contact to add oil to the vehicle. The vehicle... Read more
DODGE
CHALLENGER
(2008) - UNKNOWN OR OTHER
Mar 8, 2023
Incident date: Jan 27, 2023
Unknown, was no accident,transmission stalling,jerking,pulling slow transmission get over heated will not move,takes off real slow RPM go way up and you can only drive20 miles,and you get stuck in traffic, it's and accident waiting to happen,not safety at all when you stuck in middle of freeway cause transmission stalled.
DODGE
CHALLENGER
(2014) - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mar 8, 2023
Incident date: Feb 25, 2023
The radio failed and yes it is able to be inspected.Screeches as your driving it comes and goes . Never sure when it will do it scares you . There was no warning on this just started to do it and then radio was no longer working.Radio is no longer working but sound is still coming out unexpectely you never know when it will come on .
Incident date: Dec 23, 2022
The USS Park Assist safety feature was eliminated from the vehicle without providing an alternative method or feature to monitor the front of the parked car in case an object or child was placed in front of the car after it was parked. The original USS Park Assist feature would detect this but the current Vision feature would not if the object or child is closer than 3 feet. It is irresponsible fo... Read more
Incident date: Dec 23, 2022
When I am driving at high speeds, 60+ MPH, the steering wheel starts to act up. The wheel feels as if it locks and needs to be jerked out of position to move. Sometimes when I am turning, the wheel feels as if it locks and again I need to jerk it out of position, which makes me swerve. It does not happen when I am driving on the street or at low speeds, it happens at higher speeds. The wheel somet... Read more
Incident date: Dec 23, 2022
On 2/25/23 we started noticing the smell of gasoline around the 2014 dodge challenger, so we stated looking around the gas cap and down around the gas tank and noticed a small few drops of gasoline on the ground near the gas tank. But Didn't notice exactly where the leak was coming from the tank or around the tank. So keep an eye out over the next week then we started noticing a bigger drip mar... Read more
DODGE
GRAND CARAVAN
(2012) - AIR BAGS
Mar 8, 2023
Incident date: Nov 1, 2022
The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the ve... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Mar 8, 2023
Incident date: Nov 1, 2022
Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction er... Read more
DODGE
GRAND CARAVAN
(2011) - ENGINE
Mar 8, 2023
Incident date: Feb 1, 2023
Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction er... Read more
Incident date: Feb 20, 2023
Vehicle has a fuel leak from rear of vehicle. Smells of fuel in cabin. Found shields wet with fuel. Seems there should be some recall on this. This is the 2nd cobalt I've owned with the same issue.
Incident date: Feb 20, 2023
My 2017 equinox which I purchased at this dealership starting burning excessive oil and has bad piston rings, they quoted me a $9500 for engine... I had those issues at 97500 miles and the dealership failed to properly inspect and fix the rings even though this motor was known for these issues. The failed piston rings should have been fixed when my vehicle was covered under warranty at approx 97,5... Read more
DODGE
GRAND CARAVAN
(2014) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Mar 8, 2023
Incident date: Dec 8, 2022
The sync3 screen is flashing intermittently. It blacks out for 1 second and comes back on for one second. It continuously does this, and is very distracting while driving down the road. Especially at night. Also I cannot see the rearview camera while backing up the vehicle. I have done research on the problem, and there are numerous other problems just like I'm experiencing.
DODGE
GRAND CARAVAN
(2018) - ENGINE
Mar 8, 2023
Incident date: Sep 8, 2022
Driving on the interstate in the passing lane going approximately 70 mph. With no warning the engine completely cut out. I was bearly able to pull over. I was traveling up hill. Car was towed to a service garage where it was decided that the engine locked up. the car was later inspected at a Kia deal ship with the same conclusion. Presently I'm without a car and no help.
DODGE
GRAND CARAVAN
(2013) - ENGINE
Mar 8, 2023
Incident date: Mar 8, 2023
My 2013 Ford ESCAPE SE has a motor that will either be replaced or possibly totaled out by insurance because of price of new motor! Coolant leak into the oil caused fatal damage to motor and cylinder #3 is shot and done.Years ago there was a recall for this same motor and make/model but VIN of my car isn’t included and now I have a motor that’s garbage.
DODGE
GRAND CARAVAN
(2013) - EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Mar 8, 2023
Incident date: Mar 8, 2023
Upon starting the truck an extremely loud deafening pop was heard through the speakers and then a very loud crackling/static noise. The stereo did not work after that. This has happened twice now on March 3, 2023 & March 8, 2023 and is so loud it makes your ears ring. I called the dealership & service rep stated they have not heard of this before. They could not get my truck in for at least a ... Read more
Incident date: Mar 3, 2023
Myself along with thousands of other owners are having moisture build up issues inside the headlight that eventually create puddles of water that short out the headlights which is $5000 for each headlight replacement.
Incident date: Mar 7, 2023
Yesterday the windshield began to spontaneously crack. This is the THIRD windshield in this vehicle to do this. All three windshields cracked starting in an area below the hood line, so stone chips are highly improbable. We bought this vehicle new. That windshield we replaced in 2018. Then we put another new windshield in in 2020. I believe, as I did when I filed a previous complaint in 2020... Read more
Incident date: Oct 1, 2022
The electric steering pump
DODGE
GRAND CARAVAN
(2019) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Mar 7, 2023
Incident date: Mar 6, 2023
Collision avoidance system and cruise control become disabled when driving. For the first 3 months vehicle system worked fine, after that the collision avoidance system and cruise control would occasionally shut off when driving. Took it to the dealership out 5 months ago, they said there was no fix and wait for a recall. Since then it is occurring more often and we made another appointment for ne... Read more
Incident date: Mar 6, 2023
2007 CHEVROLET SILVERADO. CONSUMER WRITES IN REGARD TO AIRBAG SAFETY RECALL. THE CONSUMER WANTS TO REIMBURSED FOR REPAIRS RELATING TO THE RECALL AS WELL AS FOR THE RENTAL CAR.
DODGE
GRAND CARAVAN
(2017) - SERVICE BRAKES
Mar 7, 2023
Incident date: Oct 10, 2022
In November of 2022 I reported to the dealer that the ABS and Electronic Brakes System warning lights were intermittently coming on an off. The dealer diagnosed the problem as a hydraulic brake control module failure, but stated that the part(s) were back ordered until March of 2023. This seems to be a common problem with this model and year of truck, but Chrysler (FSA) has done nothing to resolve... Read more
Incident date: Feb 17, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to ... Read more