Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) — SERVICE BRAKES
Jan 10, 2023
Incident date: Nov 14, 2021
Dealer preformed NTB22-084 due to ABS lights. Since this TSB was preformed the ICC fails to brake the vehicle when it is approaching another car. Current stored DTC is C1A13-72. When the Frontier needs to brake automatically to maintain distance from the car ahead, the dash gets the following warning messages. Rear Automatic Braking System Fault see owners manual, Automatic Emergency Braking Syste... Read more
Incident date: Jan 5, 2023
The contact owns a 2015 Nissan Rogue. The contact stated that there was a strong damp and mold like odor coming from the front driver's side footwell location. The contact stated that the front driver's side footwell was continuously wet in rainy weather. Additionally, the check engine warning light was illuminated intermittently. The contact later received notification of NHTSA Campaign Number: 2... Read more
Incident date: Jan 5, 2023
The contact owns a 2015 Nissan Rogue. The contact stated that there was a strong damp and mold like odor coming from the front driver's side footwell location. The contact stated that the front driver's side footwell was continuously wet in rainy weather. Additionally, the check engine warning light was illuminated intermittently. The contact later received notification of NHTSA Campaign Number: 2... Read more
Incident date: Jan 5, 2023
Malfunction of electronic stability control while in 4x4 driving in heavy snow. Almost hit a light pole, could have caused significant harm. Unknown. No. No precursors. Hit a pot hole while on the on ramp unloading the suspension and the truck started to yaw clockwise. Applied throttle to have front end pull truck straight. ESC applied brakes and chopped power inducing a significant yaw rate ... Read more
Crash
DODGE
GRAND CARAVAN
(2015) — ENGINE
Jan 10, 2023
Incident date: Jan 5, 2023
Code P052E Crankcase Ventilation Valve Replacement, Emissions system manufacture does not cover and commonly fails around 25-55K miles.
Incident date: Jan 6, 2023
extensive frame corrosion, on the box frame, all the way through the frame. The Box frame corroded from the inside out.
Incident date: Mar 10, 2022
Excessive motor oil consumption leading to a cylinder 2 misfire resulting in a new motor needing to be purchased. The car is less than 5 years old. I purchased the car in 2018 with 13,000 miles and preformed all regularly scheduled auto maintenance and all of KIA’s recalls and advised KIA on multiple occasions that there was excessive oil consumption. Driving down the highway the car began to sh... Read more
Incident date: Mar 10, 2022
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that on multiple occasions, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the vent valve solenoid needed to be replaced. The vehicle was repaired; however, a month later, the check engine warning light illuminated. The vehicle was taken back to the dealer where it was ... Read more
Incident date: Jan 9, 2023
Pulled into my driveway, put the car in PARK, ran in the house for 5 seconds, car was rolling down the driveway when I came back to it. Got back in the car to leave (also checked to see that the gear shifter was in park which it was). I have several videos of this incident happening via cameras attached to my house. In the video you can see my wife (who is legally blind) jump out of the car becau... Read more
Incident date: Jan 10, 2023
The contact owns a 2022 Chevrolet Tahoe. The contact stated that the service safety restraint system warning light illuminated, causing the air bag warning light to remain illuminated. The contact stated that the liftgate failed to unlatch and open as needed. The contact was able to manually unlock the vehicle. Additionally, the dome light was malfunctioning. The contact stated that the sunroof fa... Read more
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jan 10, 2023
Incident date: Dec 24, 2022
My 2011 Kia Sorento caught fire while parked outside in parking lot overnight while I slept the police an fire department said my vin had two active recalls on it it started fire on its own without even being driven now I’m out of a car
Fire
Incident date: Jan 9, 2023
When the VSC light or the traction light comes on the alarm sounds and the the van brakes for me! It can be up hill or down hills, between 30mph-70mph, left or right curves. Thas happend on dry pavement, It is dangerous because the Van braking suddenly for me and dont let me accelerate.
Incident date: Jan 9, 2023
Truck was bought by me 12/28/22 with around 4900 miles on it. Within driving the vehicle approximately 40 miles the service electronic brakes and service abs lights began to illuminate intermittently. I have driven approximately 2000 miles and they keep going on and off, seemingly while hitting bumps. From my research I believe it to be a failure of the abs hydraulic control unit. I believe the ma... Read more
Incident date: Jan 9, 2023
The windshield is plagued by millions of dense specks that significantly impair visibility, especially when a light source is shone at it. This presents a significant safety hazard while driving, as it makes it difficult to see the road and the traffic clearly. So far the component hasn’t been inspected, but making a quick search on the internet revealed that there is plenty on unsolved situati... Read more
Incident date: Dec 23, 2022
While driving, suddenly power steering failed. Impossible to steer for my wife who was driving, I am barely able to steer it. Shut off the veh and let it sit for a couple of hours and it started working. Have had it happen 3 times. Scared to drive it. Extremely hazardous situation.
Incident date: Dec 23, 2022
Shifter will not fully engage park. Vehicle can be shut off while not in park.
Incident date: Dec 23, 2022
Vehicle has been having issues starting, acts like the fob is not in ignition. Vehicle has locked key in ignition and won't release it. Most dangerous concern is vehicle will completely shut down while driving, regardless of speed, and will not restart until completely stopped and put in park. Most recent occurrence was on interstate 80, 73 MPH on 12/23/2022. Everything except for hazards and radi... Read more
Incident date: Sep 14, 2022
Transmission problems , car went into limp mode.
Incident date: Aug 4, 2022
The CVT transmission failed at the light in mid drive. The car started to roll backwards down a highway exit in traffic. I had to blow the horn and scream out the window to keep from hitting other cars. As the car ascended down the hill, it completely stopped midway and I was unable to remove it from the street. I had to place my hazardous lights on, and push the car off the ramp. I had a Nissan... Read more
Incident date: Aug 24, 2022
Sometimes I can smell like a gas or oil smell in the cabin of the car only happens when I take sharp turn or a bump in the road and sometimes by itself can't be good having this smell in the cabin and people breathing it.
Incident date: Aug 24, 2022
Sometimes I can smell like a gas or oil smell in the cabin of the car only happens when I take sharp turn or a bump in the road and sometimes by itself can't be good having this smell in the cabin and people breathing it.
Incident date: Jan 1, 2023
Car runs great when I bought it used then had check engine light come on for a P0420 trouble code and it has something to do with the converter on the car well now I see that there is a recall for this about the converter #u90 is there any way my car is having this problem due to the reclaa but when I put my vin in it says it doesn't have a recall but when u read online it says recalls are for 201... Read more
DODGE
CHARGER
(2013) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Jan 8, 2023
Incident date: Jan 8, 2023
The shifter module that was replaced under recall S27/NHTSA 16V-240 in August of 2016 started shifting itself into sport mode automatically and without warning in November of 2022. I took my car to James River Chrysler Dodge in Ozark, Mo in November to have the shifter module replaced. The dealership could not find a new Mopar shifter module because Chrysler stopped making them. There is no after ... Read more
DODGE
GRAND CARAVAN
(2019) — POWER TRAIN
Jan 8, 2023
Incident date: Dec 22, 2022
While driving vehicle it began to made a horrible noise and then stalled in the middle of the road while driving. Was able to restart and move out of the way but stalled again. Car would no longer move into drive. No warning lights came on until after the car stalled for the second time. Then the check engine light came on. Previous to this occurrence the car was running perfectly fine and gave ... Read more
Incident date: Dec 11, 2022
Component or system failed or malfunctioned: The engine It appears there is a common problem with the 3.6L V6 F DOHC 24V engines in the Dodge and/or Chrysler auto line. The problem is a misfire in cylinder #2. Which causes the car to shake when idling or stall when driving. This problem leads to very expensive repairs which requires a new engine. The problem has been confirmed by the dealer and ... Read more
Incident date: Jan 1, 2013
2001 Dodge Ram Dashboard is an extreme safety hazard due to the cracking. I have owned this vehicle for 12 years and it's been garaged kept for 8 years. The dash started with a crack and then a hole was created when hitting a bump. Then I had a mechanic work on the heater, and the dash basically disintegrated when moving it. The holes on this dashboard are absurd. A review of safety informati... Read more
Incident date: Jan 1, 2013
2001 Dodge Ram Dashboard is an extreme safety hazard due to the cracking. I have owned this vehicle for 12 years and it's been garaged kept for 8 years. The dash started with a crack and then a hole was created when hitting a bump. Then I had a mechanic work on the heater, and the dash basically disintegrated when moving it. The holes on this dashboard are absurd. A review of safety informati... Read more
Incident date: Jan 4, 2023
I was on the freeway and all of a sudden these lights came on and my car slowed down to a very dangerous pace and would not accelerate. This is only 2 weeks after getting 2 new tires on it. VEHICLE HAS CODES P2118, P2072, P2112, P2110 AND P2101. ALL CODES DEAL WITH THE With Customer: ELECTRONIC THROTTLE CONTROL SYSTEM AND MOTOR. RECOMMEND TAKE TO A FULL SERVICE SHOP TO HAVE THROTTLE CONTROL SYSTEM... Read more
Incident date: Sep 1, 2022
When I am at a complete stop and then I go to take off as I accelerate the vehicle pulls hard to the right it doesn’t do this every time but it pulls hard to the right and if I don’t catch it in time I will end up in the side of another car or in a ditch this also occurs while I’m already driving at speed and I got to accelerate it will pull hard to the right but then again it does not happe... Read more
Incident date: Dec 6, 2022
The contact owns a 2009 Dodge Nitro. The contact stated while refueling the vehicle, the contact became aware of pressure build up which caused gasoline to not be able to be added to the fuel tank. The contact was unsure if there were any warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 16... Read more
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:BODY
Jan 6, 2023
Incident date: Jan 6, 2023
Loud buzzing on driver side sliding door when locked. Door failed to open.
DODGE
GRAND CARAVAN
(2010) — ELECTRICAL SYSTEM
Jan 5, 2023
Incident date: Dec 27, 2022
When driving down the highway, the engine may randomly turn off. Turning the key will usually turn the engine back on. When this occurs, all power to the vehicle is turned off until it is restored by moving the key. It is obviously a faulty ignition switch, but apparently there is no current recall for this problem for my vehicle. Other 2010 Grand Caravans have been recalled and repaired due t... Read more
Incident date: Jan 5, 2023
Hit a minor pothole at 70 MPH, had sudden "death wobble" and almost lost control of the vehicle. 100, 410 miles on the vehicle, have had minor wobble in the past occasionally. Steering parts replaced at about 37,000 miles due to failures, installed a steering dampener years ago due to the potential problem, also current tires have less than 8,000 miles on them. Clearly a known danger to these v... Read more
Incident date: Jan 5, 2023
Hit a minor pothole at 70 MPH, had sudden "death wobble" and almost lost control of the vehicle. 100, 410 miles on the vehicle, have had minor wobble in the past occasionally. Steering parts replaced at about 37,000 miles due to failures, installed a steering dampener years ago due to the potential problem, also current tires have less than 8,000 miles on them. Clearly a known danger to these v... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jan 5, 2023
Incident date: Dec 15, 2022
Driver side power sliding door lock stuck in the locked position. The door CANNOT be unlocked regardless of the method used; Key FOB, driver side door electric unlock switch, power sliding door switch in the roof of the front seats or the manual lock on the door itself. The safety concern is that in an emergency situation the driver side sliding door CANNOT be opened, manually or other which me... Read more
Incident date: Nov 11, 2022
While driving at various speeds, upon slowing down the vehicle stalled. This occurred 50+ times. This occurred while my family was in the vehicle on many occasions. Vehicle was serviced for fuel pump recall, however the stalling continued. My mechanic pointed out the ticking noise, referring to the manifold needing repair. Most recently, the car barely wanted to turn over. Struggling for alm... Read more
Fire
Incident date: Dec 15, 2022
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the electrical system failed to function as needed. The brake warning, the cruise control, and the check engine warning lights were illuminated. Additionally, the heater control valve failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The man... Read more
Incident date: Dec 15, 2022
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the electrical system failed to function as needed. The brake warning, the cruise control, and the check engine warning lights were illuminated. Additionally, the heater control valve failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The man... Read more
DODGE
GRAND CARAVAN
(2013) — SEATS
Jan 4, 2023
Incident date: Oct 17, 2022
The contact owned a 2013 Dodge Grand Caravan. The contact stated while driving at 25-35 MPH with someone in the front passenger seat a semi-truck crashed into the rear of the vehicle. The vehicle spun seven times and continuously hit the concrete barriers on each side of the highway. The contact stated that the body of the vehicle shifted 5 inches away from the frame. The air bags were deployed b... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2013) — SEAT BELTS
Jan 4, 2023
Incident date: Oct 17, 2022
The contact owned a 2013 Dodge Grand Caravan. The contact stated while driving at 25-35 MPH with someone in the front passenger seat a semi-truck crashed into the rear of the vehicle. The vehicle spun seven times and continuously hit the concrete barriers on each side of the highway. The contact stated that the body of the vehicle shifted 5 inches away from the frame. The air bags were deployed b... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2013) — AIR BAGS
Jan 4, 2023
Incident date: Oct 17, 2022
The contact owned a 2013 Dodge Grand Caravan. The contact stated while driving at 25-35 MPH with someone in the front passenger seat a semi-truck crashed into the rear of the vehicle. The vehicle spun seven times and continuously hit the concrete barriers on each side of the highway. The contact stated that the body of the vehicle shifted 5 inches away from the frame. The air bags were deployed b... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2019) — UNKNOWN OR OTHER
Jan 4, 2023
Incident date: Jan 4, 2023
The power rear door on the passenger side is stuck in the closed position. Can not be manually opened or opened with the button. It can not be unlocked. This is an issue in an accident. This makes it increasingly difficult for passengers to get out of the vehicle in an emergency. This has been a problem ever since Dodge introduced the power sliding doors on their vans.
DODGE
GRAND CARAVAN
(2010) — EXTERIOR LIGHTING
Jan 4, 2023
Incident date: May 1, 2022
Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to... Read more
DODGE
GRAND CARAVAN
(2010) — ENGINE
Jan 4, 2023
Incident date: May 1, 2022
Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to... Read more
DODGE
GRAND CARAVAN
(2010) — ELECTRICAL SYSTEM
Jan 4, 2023
Incident date: May 1, 2022
Interior panel lights will dim and flicker, headlights dim, radio will lose power, cabin fans for air conditioning will slow then the engine dies. This can happen while idling or driving at highway speeds without warning. When the engine dies all power steering is lost and braking and control is extremely difficult. After stopping the gear shift will not move into park and the key will not move to... Read more
Incident date: Dec 11, 2022
The interior door handle (driver side) has some kind of plastic coating on which began to peel back from the handle. It was very sharp and cut my hand.
1 injured
Incident date: Dec 1, 2022
The contact owns a 2012 Ram 1500. The contact received notification of NHTSA Campaign Number: 17V821000 (Power Train) and confirmed having the recalled component. The contact made a local dealer aware; however, he was informed the vehicle was unable to be serviced under the recall and advised to contact the manufacturer. The vehicle was not repaired, and the contact stated that the manufacturer ex... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE
Jan 4, 2023
Incident date: Oct 1, 2022
ENGINE IS THROWING A PO302 CODE, CYLINDER #2 HAS LOW COMPRESSION, EXHAUST VALVE GUIDE HAS LOOSE TOLERANCE FROM MANUFACTUER, DODGE WON'T STAND BEHIND REPAIR DUE TO 2ND OWNWERSHIP, DODGE KNOWES THIS IS A DESIGN FLAW AND NEEDS TO COVER THE REPAIR COST. IT IS MY UNDERSTANDING THAT SOME STATES HAVE CLASS ACTION LAW SUITS FILED, I AM UNABLE TO DRIVE OR SELL THIS VEHICLE BECAUSE OF THE ENGINE CODE AND RE... Read more
Incident date: Mar 1, 2018
When you are in the vehicle and the vehicle is off or on when you try to lock it to be safe because the keys are in the vehicle it automatically unlocks. I feel very unsafe as I am a single mom of 3. I will get in the vehicle and lock the doors. It will automatically unlock. If I was in an emergency situation where I needed to lock the doors for my safety it would just unlock.
Incident date: Aug 26, 2022
Windshield wipers stopped working while in the “on” position on the windshield. I replaced the wiper motor but the wipers still do not work. Yes, this issue was inspected by several reputable mechanics and service centers. This issue causes safety issues as I live in a region who experiences most of almost all precipitation including rain, hail, snow and etc. I am unable to drive under these ... Read more