Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Sep 15, 2020
The contact owns a 2017 Ford F-250. The contact stated that while driving approximately 70 MPH in a construction zone, the messages "Low Fuel Pressure" and "Reduced Power" were displayed, and the vehicle decelerated to 5 MPH. The vehicle then lost motive power. The driver was able to veer to the side of the road downhill. The vehicle was towed to the residence. The local dealer was not notified of... Read more
Incident date: Mar 21, 2023
The contact owns a 2020 Honda Odyssey. The contact stated while the vehicle was at a complete stop at the traffic light, the collision mitigation braking system (CMBS) warning light illuminated and a message indicating to shift to park(P) was displayed. The contact shifted to park and shifted back into drive(D); however, the vehicle failed to accelerate. The contact stated that he turned off and r... Read more
Incident date: Mar 21, 2023
The contact owns a 2018 Chevrolet Volt. The contact stated that after coming to a complete stop and shifting into park(P), the message "Shift to Park" was displayed. The contact stated that the transmission shifted to park(P) after several attempts to park the vehicle. The contact then turned off the vehicle. The local dealer and the manufacturer were not notified of the failure. The vehicle was ... Read more
Incident date: Mar 21, 2023
When driving at highway speeds, not easy to adjust steering. Its like a "sticking" spot when trying to make small adjustments in steering.
Incident date: Mar 21, 2023
At speed above 55mph , the steering wheel shakes in an abnormal and unsafe manner while traveling over a bump. This seems to be a manufacture defect and recall would be ideal. This seems to be an issue with all this model of the vehicle.
Incident date: Mar 21, 2023
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted prope... Read more
Crash
Incident date: Mar 21, 2023
We are having to replace tires every two years and we don’t put a lot of mileage on car maybe 10000 a year this car does something to tire and no one can explain it I have aligned my vehicle do rotate them and still it’s like they eat any type of tire
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Mar 21, 2023
Incident date: May 28, 2021
My power steering assist fault came on while driving my steering wheel became very hard to turn which caused me to almost crash I had swerve and stop me and my 3 year old were almost killed my truck electrical system is malfunctioning on its on and ford will not look into it I’ve read up on all the recalls ford has had for the power steering assist fault and it’s scary that it happened to me w... Read more
DODGE
GRAND CARAVAN
(2019) - STEERING
Mar 21, 2023
Incident date: May 28, 2021
My power steering assist fault came on while driving my steering wheel became very hard to turn which caused me to almost crash I had swerve and stop me and my 3 year old were almost killed my truck electrical system is malfunctioning on its on and ford will not look into it I’ve read up on all the recalls ford has had for the power steering assist fault and it’s scary that it happened to me w... Read more
Incident date: Mar 20, 2023
The contact owns a 2015 Ford Fusion. The contact stated while driving 70 MPH, the vehicle lost power steering functionality. The contact stated that he was able to veer to the side of the road although the steering wheel was extremely difficult to turn. The contact turned off and restarted the vehicle; however, the failure persisted. The traction control and the hill park assist warning lights wer... Read more
Incident date: Mar 21, 2023
The contact owns a 2005 Airstream International CCD. The contact stated that while driving at an undisclosed speed, the floor and outriggers were sagging due to cracks in the subframe. The trailer was towed to the dealer, where it was inspected by a welder. The welder removed the skirts and determined that the main frame support beam had a linear defect in the rectangular tubing and complete separ... Read more
Incident date: Mar 13, 2023
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made a... Read more
Incident date: Mar 13, 2023
The car's airbag dashboard light has been on and blinking for about a month now- indicating an issue. I have not been in any recent accidents and it appeared on its own. Subsequently, the car horn does not work. Airbags and car horn are necessary to prevent accidents and serious injury, including death in the event of an accident. I advised my local Nissan dealership who stated there are no curren... Read more
Incident date: Feb 13, 2023
I have owned this car for about a year with ~10,000 miles of driving. Four times in the last year, during high way driving, I had sudden deceleration using adaptive cruise control of at least 20 mph at highway speeds. It seems to me that in each case I was to the left of a semitrailer truck and it appears to me that the imaging software believed the truck to my right was entering my lane. This ... Read more
Incident date: Feb 13, 2023
I have owned this car for about a year with ~10,000 miles of driving. Four times in the last year, during high way driving, I had sudden deceleration using adaptive cruise control of at least 20 mph at highway speeds. It seems to me that in each case I was to the left of a semitrailer truck and it appears to me that the imaging software believed the truck to my right was entering my lane. This ... Read more
Incident date: Feb 13, 2023
The contact owns a 2017 Honda Accord. The contact stated while reversing, the image displayed on the screen was not clear. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Mar 20, 2023
Incident date: Nov 24, 2022
The contact owns a 2017 Ford F-350. The contact stated while driving 80 MPH, the driveshaft detached. The contact related the failure to NHTSA Campaign Number: 22V880000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactur... Read more
Incident date: Jan 6, 2023
The contact owns a 2017 Ford Edge. The contact stated that a crack had formed over the passenger’s side dashboard where the air bag was located. Over time, the crack on the dashboard expanded. The vehicle was taken to the dealer where the failure was confirmed; however, the mechanic found no defect with the vehicle. The contact was provided an estimate for the repair. The manufacturer was notifi... Read more
Incident date: Mar 1, 2023
The electrical system of the vehicle malfunctions regularly. When the headlights are on, the brake lights are stuck on and do not turn off, nor do they properly "activate" when braking. If the headlights are off, they work just fine. If the headlights are on, the entire dashboard lighting is prone to going haywire. On several occasions with the headlights on, the electrical system has malfunctione... Read more
Incident date: Mar 18, 2019
When wipers are set to continuous operation, they slow down and start going intermittently. This is making it hazardous driving in rain and snow.
Incident date: Mar 3, 2023
The contact owns a 2008 Honda Odyssey. The contact stated that while driving at various speeds, a grinding noise was present coming from the front brakes. The vehicle was taken to the local dealer who replaced the front brake rotors but after retrieving the vehicle the failure persisted. Additionally, while driving, the braking system would erroneously activate causing the vehicle to suddenly stop... Read more
Incident date: Mar 8, 2023
Musty smell coming from the Heating/AC since new. Caused a fellow worker to have sneezing fits. Have tried to alleviate the problem myself. Changed cabin air filter, cleaned an already clean cab even more, added disinfectant to vents….to no avail. Smell is still there. Makes me question when this truck was built and how long it sat outside in a field/lot somewhere?
Incident date: Mar 10, 2023
Rusted rear sub frame that needs to be replaced. Premature rusting that Mercedes needs to repair at no cost. Also, premature battery drain on new battery. Needs to be fixed by Mercedes at no cost.
Incident date: Mar 10, 2023
Rusted rear sub frame that needs to be replaced. Premature rusting that Mercedes needs to repair at no cost. Also, premature battery drain on new battery. Needs to be fixed by Mercedes at no cost.
Incident date: Mar 15, 2023
The airbag light is on, indicating that the airbox is not operating and will not go off in case of an accident. All steering wheel controls also don't work so it's impossible to adjust settings using the steering wheel or to enter cruise control at all. Previous years of this same vehicle had clock spring recalls and this appears to be the same problem so I wonder if the other recalls should be ... Read more
Incident date: Mar 17, 2023
2003 MERCEDES BENZ C240. CONSUMER WRITES IN REGARD TO RUST ISSUE WITH VEHICLE.
Incident date: Mar 17, 2023
We have been having the same issue with the vehicle with the steering wheel shaking when making a close turn (ex. in a parking lot). The dealer made a repair on the clockspring and said that this would solve the issue and it did not. We have taken the vehicle several times to fix this issue and they have not been able to, it is getting worse. We now have been experiencing an issue where the car... Read more
Incident date: Dec 1, 2022
Electrical system drains battery. Had battery replaced at dealer under lawsuit settlement guidelines.
DODGE
GRAND CARAVAN
(2017) - FUEL SYSTEM, GASOLINE
Mar 16, 2023
Incident date: Feb 1, 2023
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The con... Read more
Incident date: Mar 16, 2023
Horn didn’t work and car stalled in the middle of highway. Part (clock spring)inside horn was replaced but horn still went off by itself or didn’t work. Entire fuse box ( integrated power module)that controlled horn replaced to solve problem. It has been determined that this was also cause of car stalling out.
Incident date: Mar 16, 2023
Horn didn’t work and car stalled in the middle of highway. Part (clock spring)inside horn was replaced but horn still went off by itself or didn’t work. Entire fuse box ( integrated power module)that controlled horn replaced to solve problem. It has been determined that this was also cause of car stalling out.
Incident date: Mar 16, 2023
Steering system console. Remove and replace rack and pinion assembly
Incident date: Mar 16, 2023
The contact owns a 2017 Chevrolet Silverado. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V761000 (Service Brakes, Hydraulics, Service Brakes, Electronic Stability Control). The contact stated that while driving at 55 MPH, the brake pedal was depressed; however, the vehicle failed to reduce speed and stop immediately, which caused the contact to rear-... Read more
Crash
1 injured
Incident date: Feb 22, 2023
Engine cut off and never came on again only ligth came in but won't came on have oly click
Incident date: Feb 22, 2023
When wipers are turned on they work for a minute and then change to intermittently working regardless of how much rain. If you flip it to max wiper speed to keep the window clean it does the same thing. There is no setting you can put it on and the wipers continually work. Makes it very hard to see or you are always flipping the switch just to keep them working.
Incident date: Mar 13, 2023
The contact owns a 2014 Ford Focus. The contact stated that after turning off the vehicle, the engine remained running. There was no warning light illuminated. The contact stated that the failure had been draining the battery. The contact’s husband had to disconnect the battery after turning off the vehicle in order to prevent the battery from being drained. The vehicle was taken to the dealer. ... Read more
Incident date: Mar 15, 2023
After 6 month standard service, had to have 17 lug nuts replaced. All 17 were damaged after 6 month servicing after wheels were rotated.
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 15, 2023
Incident date: Mar 15, 2023
Since I bought the car numerous times(over 50) the car stops or the brakes activate automatically for no apparent reason. Three times my daughter came extremely close to getting into a major accident being that the car behind literally touched the back bumper. I’m afraid of letting my daughter drive it as the car was bought for her, as I’m afraid she’ll get into an accident. Took the car thr... Read more
DODGE
GRAND CARAVAN
(2018) - STEERING
Mar 15, 2023
Incident date: Jan 15, 2022
The contact owns a 2012 Ford Fusion. The contact stated while making a right turn, there was a popping sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the electronic steering assist motor needed to be replaced. The contact was advised to contact a dealer for assistance. The dealer was contacted, a... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Mar 15, 2023
Incident date: Jan 15, 2022
The contact owns a 2022 BMW i4. The contact stated that while pulling into her apartment's parking garage, the vehicle surged forward as the steering wheel independently maneuvered to the left without warning. The vehicle initially hit the rear bumper of her passenger's vehicle and then a concrete planter. The vehicle finally came to a stop once it hit her apartment building's wall. The air bags d... Read more
Crash
2 injured
Incident date: Mar 15, 2022
The vehicle is a 2018 Ford Edge and has less than 100k miles on it. Car was leaking coolant and we took it to the dealership where they told us it was leaking coolant into cylinder 4 and was possibly a cracked head. They had an adjuster, from the warranty company, inspected the vehicle and the adjuster stated we needed a new motor on 2/20/23 then 3 days later, 2/23/23, the warranty company contact... Read more
Incident date: Mar 15, 2022
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power and stalled. Later after restarting the vehicle, the vehicle would not exceed 20 MPH. The vehicle was inspected by an independent mechanic who diagnosed that the throttle body to the accelerator pedal was faulty and needed to be replaced. The vehicle was not yet repaired. ... Read more
Incident date: Nov 1, 2019
The contact owns a 2010 Pontiac G6. The contact stated while turning into a park lot, the steering wheel became firm with the ESC warning light illuminated. The contact turned off and restarted the vehicle and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the power steering system needed to be replaced. The vehicle was not repaired. The manu... Read more
DODGE
GRAND CARAVAN
(2008) - EXTERIOR LIGHTING
Mar 14, 2023
Incident date: Mar 14, 2023
There are several electrical problems with this vehicle that through research has proven to be a problem with several people with this vehicle. The speedometer lights only illuminate half of the numbers, which can cause an issue when its dark and you can't see your speed. The battery seems to be drained in about a year after installing new battery. The right rear tv in the headrest does not work... Read more
DODGE
GRAND CARAVAN
(2008) - SEATS
Mar 14, 2023
Incident date: Mar 14, 2023
There are several electrical problems with this vehicle that through research has proven to be a problem with several people with this vehicle. The speedometer lights only illuminate half of the numbers, which can cause an issue when its dark and you can't see your speed. The battery seems to be drained in about a year after installing new battery. The right rear tv in the headrest does not work... Read more
DODGE
GRAND CARAVAN
(2009) - STEERING
Mar 14, 2023
Incident date: Jul 1, 2022
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and te... Read more
Crash
DODGE
GRAND CARAVAN
(2009) - ELECTRICAL SYSTEM
Mar 14, 2023
Incident date: Jul 1, 2022
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and te... Read more
Crash
Incident date: Mar 12, 2023
February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear f... Read more
Incident date: Mar 12, 2023
the vehicle has brakes with out cause. Two times I was on the street no cars in sight and the car just brakes without notice or cause. Then it happened again yesterday on the freeway. It was raining no cars close and it just brakes again in the middle of the freeway.