Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Mar 10, 2023
Took delivery of new Tesla Model Y on Friday, March 24th. While driving it to my residence (205 miles away) noticed that the alignment was off and vehicle pulled to the left at highway speeds on flat, level sections of roadway. I was not informed of the 100 miles or 7 days to report issues with vehicle. I scheduled service with Tesla with odometer reading of 348. Tesla service verified the issue ... Read more
Incident date: Mar 23, 2023
My vehicle takes over my breaks and completely takes control of my vehicle away from me (the driver). It does this randomly. I had a hit and run in a parking lot due to this issue. I am greatly concerned for my safety.
Crash
Incident date: Mar 1, 2023
Vehicle stalled at 60mph in free way without giving any check engine lights. I barely was able to pull over safely which could have ended in a big accident. This is a High Pressure Fuel Pump (HPFP) failure as stated in recalls for these same vehicle model and years 2014-2018. Need to assure BMW takes responsibility for all vehicles to assure that this failure is avoided in all vehicles and not in... Read more
Incident date: Mar 30, 2023
The Brake Booster continually fails on this vehicle. It is part of a much larger issue that Ford has acknowledged. On more than 30 occasions the brake booster has failed causing the brakes to fail. The latest happened today (03/30/23) when I had to brake hard to avoid a near head-to-head collision. This time, when the brakes failed I had to swerve into oncoming traffic, then back into my lane afte... Read more
3 injured
Incident date: Mar 11, 2023
Lease Car: I waited for the light to turn green and proceed into the intersection going east. The other driver was going south and went through the red light hitting my L/D door, fender,bumper, air bag deployed hit me in the face causing swollen bruised eye. Car was towed as of now there is $15,709 damage with drivers side seat belt on National-Global back order. Due to this being a safety item no... Read more
Crash
1 injured
Incident date: Mar 30, 2023
The contact owns a 2016 Hyundai Tucson. The contact stated while driving approximately 45 MPH, the vehicle almost stalled. The contact heard an abnormal popping sound. The contact stated that the vehicle began to lose motive power. The accelerator pedal was depressed but the vehicle failed to respond. The contact then smelled an abnormal burning odor. The contact stated that when she attempted to ... Read more
Incident date: Feb 26, 2020
The contact owns a 2023 Chevrolet Bolt EUV. The contact stated that while driving at an undisclosed speed, the speedometer failed to operate at an accurate speed and the energy dropped to a zero percent while accelerating. The contact also stated that while shifted into reverse, the rear-view camera failed to alert that someone was present. Additionally, the contact stated that the vehicle failed ... Read more
Incident date: Mar 6, 2023
My 2020 Chevy Blazer began demonstrating possible problems with the transmission in November 2021 which have continued to date. The RPMs will rapidly increase and the car will feel as if it is jolting forward. If driving below 20 mphs, when I try to accelerate to a higher speed, the car will drag and then skip forward. I have videos showing this and have taken it to the dealership on two occasi... Read more
Incident date: Mar 6, 2023
My 2020 Chevy Blazer began demonstrating possible problems with the transmission in November 2021 which have continued to date. The RPMs will rapidly increase and the car will feel as if it is jolting forward. If driving below 20 mphs, when I try to accelerate to a higher speed, the car will drag and then skip forward. I have videos showing this and have taken it to the dealership on two occasi... Read more
Incident date: Mar 6, 2023
My 2020 Chevy Blazer began demonstrating possible problems with the transmission in November 2021 which have continued to date. The RPMs will rapidly increase and the car will feel as if it is jolting forward. If driving below 20 mphs, when I try to accelerate to a higher speed, the car will drag and then skip forward. I have videos showing this and have taken it to the dealership on two occasi... Read more
Incident date: Mar 1, 2022
UNKNOWN At least four occasions, my Veloster stalled at an intersection within a two month time period. On at least two unique occasions, the vehicle stalled out in the middle of oncoming traffic at night. A check engine light appeared after the vehicle stalled out. The dealership has inspected and reportedly performed work to resolve the engine issue; however, after bring the vehicle for servi... Read more
DODGE
GRAND CARAVAN
(2016) - EXTERIOR LIGHTING
Mar 29, 2023
Incident date: Mar 29, 2023
I was driving down expressway and my car started to make rattling noise and Clanking noise from the engine and then my car wouldn’t start it kept stuttering. My 2019 Kia forte was stalling it was not accelerating past 3k rpm’s and then the engine would completely shut off. Now my car has been out of commission for a few weeks
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Mar 29, 2023
Incident date: Mar 26, 2023
Multiple times while operating vehicle, vehicle quit running both while idling at a light and while driving down the road at speed. Collision narrowly avoided several times as I tried to steer the car with no power steering or power braking. Unknown if brake lights continued to work. All electrical systems quit, affecting steering, braking and engine power. Engine subsequently restarted, sometimes... Read more
Incident date: Mar 28, 2023
So I bought my car used at a Kia Dealership. When I got my car I noticed that my cars engine was ticking. So I took it in. They said that I needed to replace the fan because it was worn down and that my extended warranty covers it. but went on to say well those Kia's make and model and year just make noise like that. So why say my fan needs replacing implying the cause of the noise and then go on ... Read more
Incident date: Mar 28, 2023
On March 27th, 2023, the car was parked and off for only approximately 5 minutes when the engine caught fire. The engine and vehicle is a complete loss. A claim has been filed with Farm Bureau insurance. There were no engine warning lights, smells, or smoke during or after driving, until the 5 minutes passed when the car was turned off. I did not locate any engine recalls due to fire for a 2007 Gr... Read more
Fire
Incident date: Mar 23, 2023
The frame and track of the sun roof has developed a crack. It is available for inspection upon request. Because the frame/track developed a crack in the structural material, I can hear it rattling when I drive, which tells me it is loose. A loose sun roof structural system is not good, as driving on a freeway / highway at a higher speed could possibly cause the sun roof to become detached and fl... Read more
Incident date: Mar 23, 2023
The frame and track of the sun roof has developed a crack. It is available for inspection upon request. Because the frame/track developed a crack in the structural material, I can hear it rattling when I drive, which tells me it is loose. A loose sun roof structural system is not good, as driving on a freeway / highway at a higher speed could possibly cause the sun roof to become detached and fl... Read more
Incident date: Mar 9, 2023
Two days into driving my brand-new Jeep I experienced the death wobble and lost control of my steering wheel on the freeway. I took it to the dealer they replaced the damper. But it happened again where I didn't have control but it didn't shake I just had to get off the freeway once I it stopped hydroplaning without it raining. The steering wheel is not straight and on different types of roads... Read more
DODGE
JOURNEY
(2009) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Mar 28, 2023
Incident date: Feb 12, 2023
My car is susceptible to theft due to the fact, Kia did not place immobilizer unit in my 2015 Kia soul. I’m trying to find out where I go to get the software update on my vehicle so it doesn’t get stolen and I can’t find anywhere nobody’s contacted me from Kia please help me with this situation. thank you in advance for your time and consideration in this matter.
Incident date: Oct 1, 2022
my car is a 2015 C300 class Mercedes-Benz, as I was driving, the car suddenly and without warning began to vibrate and shake violently and immediately lost power. Fortunately I was off the freeway, a serious accident could have resulted. I took it to the the local MB dealership and they told me that the car failed a compression test in the #1 cylinder and that the engine would have to be replaced ... Read more
Incident date: Oct 1, 2022
No warning lights or signs of anything, my car is up to date with all services have receipts in hand. Car just jerked a little and sounded like a loud banging noise under the hood. Went and brought it to Kia to determine I needed an engine. Car only has 108,000 miles on it.
Incident date: Oct 1, 2022
After shifting to park a message comes in screen that is telling me to shift to park I have put it in park so then I have to restart vehicle and move gear shifter back into park sometimes it works on 1st try then sometimes takes extra try’s to get it to clear
DODGE
GRAND CARAVAN
(2017) - SUSPENSION
Mar 27, 2023
Incident date: Mar 26, 2023
The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.
Incident date: Mar 27, 2023
Service brake assist
Incident date: Mar 27, 2023
When using my Cruise Control the speed jumps up to 75-85 mph without my input. For example, when I set the cruise control to 55 it suddenly jumps up to 75 or 85 mph on its own. This happens when the speed signs on the road change. This past week I used my cruise control for a long trip. I was on a highway that changed the posted speed from 55 to 65 mph. The cruise control suddenly went from the p... Read more
Incident date: Mar 26, 2023
My 2013 Ford mustang 2dr coupe is stalling losing power and engine is completely shutting down while I'm driving on the highway which could cause a fatal crash. The engine light and oil light comes on after this happens but the oil light eventually goes off. This recall is on several vehicles but not mine. The dealership has a week of waiting to take my car in. So in the meantime I have to put mys... Read more
Incident date: Nov 19, 2022
my car has been broken into twice in the past three months, with personal items being stolen each time: a child car seat, a child booster seat, an emergency inhaler medication for asthma, multiple charging cords, a bluetooth adapter system, and a workbag which contained medical equipment and scrubs and shoes. I need a new security system for my car with automatic locks.
Incident date: Nov 19, 2022
Connectors on upper fuel filter cracked and diesel was spraying all over the engine compartment.
Incident date: Nov 19, 2022
On numerous occaisions while driving in the rain, my wiper speed suddenly starts to drastically slow down/wipe intermittently, even though my vehicle speed or the amount of rainfall has not changed. This drastically reduced my visibility. If I change the wiper setting, the wipers function normally for a short time but will start to suddenly slow down again. This happens on any of the various hi... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Mar 25, 2023
Incident date: Mar 25, 2023
Shift indicator message comes on dash after engine shut off. When the warning lamp would trigger the switch with the shifter handle assembly would not message the body module of the action. A technical service bulletin recommended the shifter & electrical harness be replaced.
Incident date: May 1, 2022
Vehicle has sudden violent forward Jerking motion at stops, delayed performance when accelerating ,hard shifting when changing gears, clunking noise when shifting into low gear
Incident date: Aug 12, 2022
Service start stop warning light comes on then service traction control then all dash warning lights come on then you lose power steering This all happens in seconds
Incident date: Aug 12, 2022
Service start stop warning light comes on then service traction control then all dash warning lights come on then you lose power steering This all happens in seconds
Incident date: Aug 12, 2022
The car employs a start/stop system to shut the engine when stopped. When it restarts the engine, the idle speed drops to about 400 RPM (half normal idle) and surges when it recovers. It has also stalled several times. I've asked the dealership to fix this, but when at the dealer, the system would not shut the engine so they have not verified the issue. The first safety issue happens if the driver... Read more
Incident date: Mar 21, 2023
Recall notices 23V138 and 23V161 for our vehicle. We have never received notice for either one of these. The repairs have never been done. When I researched our VIN number it stated to notify NHTSA if manufacturer has failed to remedy.
Incident date: Mar 7, 2023
The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was determined that the seat track rail sensor, Occupant Classification System (OCS), and front passenger's side seat needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of... Read more
Incident date: Mar 7, 2023
The contact owns a 2014 Nissan Versa Note. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was determined that the seat track rail sensor, Occupant Classification System (OCS), and front passenger's side seat needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of... Read more
Incident date: Mar 15, 2023
The contact's mother owns a 2018 Subaru Forester. The contact stated that the front passenger's side seat belt warning light failed to illuminate and alert the passenger to fasten the seat belt. The air bag warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the front passenger's side seat and sensor needed to be replaced. The vehicle was not yet repaire... Read more
Incident date: Mar 15, 2023
I read the recall on vehicles of my type and it sounds like the issues I have been experiencing. I’m thinking the car was recalled and repaired ineffectively before I got it. The brake fluid is leaking with no obvious fix, I’ve taken it to a few mechanics to check.
Incident date: Mar 23, 2023
Popping sounds and smoke from center dash and right rear speaker. Center speaker magnet extremely hot to the touch.
Incident date: Mar 23, 2023
Popping sounds and smoke from center dash and right rear speaker. Center speaker magnet extremely hot to the touch.
Incident date: Mar 17, 2023
Sticky steering observed at highway speed. Steering wheel would lose power assist or feel sticky or jerkiness briefly by giving steering wheel a very slight turn to either the left or right at highway speed when going straight. Complaint to dealer and already replaced steering rack under warranty once at 10000 miles. Problem seems to have come back again after driven the newly replace steering ... Read more
Incident date: Feb 2, 2022
2015 pathfinder will intermittently not accelerate while driving. Occurs mostly after being at a stop. Has also occurred while in motion in a 35 mph zone. The traction control light will illuminate and stay on until vehicle is shut off and restarted. This is dangerous and will eventually cause a crash.
Incident date: Feb 2, 2022
2015 pathfinder will intermittently not accelerate while driving. Occurs mostly after being at a stop. Has also occurred while in motion in a 35 mph zone. The traction control light will illuminate and stay on until vehicle is shut off and restarted. This is dangerous and will eventually cause a crash.
Incident date: Feb 2, 2022
Leaking fuel around defective fuel pump. Serious fire/fume hazard.
DODGE
CHALLENGER
(2019) - VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Mar 22, 2023
Incident date: Feb 14, 2023
In the past six months, three of the four window regulators on my 2016 Hyundai Tucson stopped working. Recently, one of my windows fell out while driving on the highway. Looks like this is a manufacturing defect as hundreds of complaints have been reported on the internet. The vehicle needs to be recalled as this seems to be a common problem in most 2016 Tucsons and poses significant risks while... Read more
DODGE
CHALLENGER
(2019) - ELECTRICAL SYSTEM
Mar 22, 2023
Incident date: Feb 14, 2023
In the past six months, three of the four window regulators on my 2016 Hyundai Tucson stopped working. Recently, one of my windows fell out while driving on the highway. Looks like this is a manufacturing defect as hundreds of complaints have been reported on the internet. The vehicle needs to be recalled as this seems to be a common problem in most 2016 Tucsons and poses significant risks while... Read more
DODGE
CHALLENGER
(2019) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mar 22, 2023
Incident date: Feb 14, 2023
The contact owned a 2021 Hyundai Sonata. The contact stated that while driving approximately 70 MPH, the sunroof suddenly fractured. The contact stated that there was no external cause to the failure. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact decided to trade the vehicle. The manufacturer was not made aware of the failure. The approximate failure ... Read more
Incident date: Sep 15, 2020
At 2:05 pm on March 21, 2023 my car suddenly lurched forward and to the left as I was pulling into a parallel parking place. The vehicle was operating in electric mode on "ECO" with the the gearshift in "D" at the time, but I heard the starter motor kick in and the engine rev up simultaneous with the sudden lurching. The lurching was so fast that it threw my head against the head rest. The vehicle... Read more
Incident date: Sep 15, 2020
The contact owns a 2017 Ford F-250. The contact stated that while driving approximately 70 MPH in a construction zone, the messages "Low Fuel Pressure" and "Reduced Power" were displayed, and the vehicle decelerated to 5 MPH. The vehicle then lost motive power. The driver was able to veer to the side of the road downhill. The vehicle was towed to the residence. The local dealer was not notified of... Read more