Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Apr 20, 2023
I contacted the Ted Russell Dealership in Knoxville Tennessee in regards to a recall. I was informed that Ford was no longer sending our parts and that the dealership would not do the repair. I asked if they would be receiving parts and they said they didn’t know. I was frustrated to find I was suppose to just keep the recall. I called another dealership who was much more helpful and said that w... Read more
Incident date: Apr 14, 2023
The contact owns a 2004 Mazda Mazda6. The contact stated that while operating the vehicle, the driver’s and passenger’s side headlights were inoperable and failed to illuminate as needed. The contact replaced the bulbs, but the failure persisted. The vehicle was taken to the local mechanic who diagnosed that the electrical wires had shorted out due defective wire coating. The mechanic attempte... Read more
Incident date: Apr 14, 2023
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t repli... Read more
Incident date: Apr 14, 2023
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t repli... Read more
DODGE
GRAND CARAVAN
(2018) - VISIBILITY
Apr 19, 2023
Incident date: Feb 1, 2022
The contact owns a 2017 Subaru Legacy. The contact stated that while driving at an undisclosed speed, a loud popping noise was heard, and then a crack formed from the bottom of the windshield without impact. The vehicle was taken to a local dealer, where it was diagnosed that the windshield needed to be replaced. The vehicle was repaired; however, the contact stated that while driving at an undisc... Read more
DODGE
GRAND CARAVAN
(2017) - SUSPENSION:REAR
Apr 19, 2023
Incident date: Apr 18, 2023
The contact owns a 2012 Nissan Pathfinder. The contact stated while driving approximately 35 MPH, the vehicle started to wobble as if the steering wheel was being turned to the left and to the right repeatedly. The contact stated the vehicle wobbled more violently after driving over bumps in the road. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a l... Read more
Incident date: Apr 7, 2023
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: Apr 7, 2023
This make and model is having the exact same 6 speed transmission issues as earlier recalls. The final straw was when the truck failed to register the speed and slowly crept into oncoming traffic at night, while I turned left. It bucks and shifts hard at neighborhood and highway speeds. More often than not, it is a down speed shift and aggressive, whiplash buck. I lose control of the vehicle and t... Read more
Incident date: Apr 18, 2022
I dont know exactly what is wrong but from online videos i think power train or transmission. When driving the vehicle will struggle/delay shifting. When it does finally shift its so hard it throws u forward. When having to quickly get on the gas it will delay to where your not really moving. This almost caused accidents multiple times. ( not pulling out in front of people) entering interstate is ... Read more
Incident date: Mar 1, 2022
The contact owns a 2014 Chevrolet Impala. The contact stated that after she started the vehicle, she smelled a burning odor and then heard a popping sound. The contact then stated that she turned the vehicle off and waited then restarted the vehicle and proceeded to drive. The contact then stated that she noticed what appeared to be snow on the rear windshield; however, the windshield then caved i... Read more
Incident date: Mar 6, 2023
I was driving the vehicle normally down the highway. When I exited the highway, I came to a stop light and made a complete stop at which point the engine stalled. I restarted the vehicle, the check engine light appeared, but I couldn’t get it to register any RPMs and I was left stranded in a busy intersection until help arrived.
DODGE
GRAND CARAVAN
(2017) - VEHICLE SPEED CONTROL
Apr 17, 2023
Incident date: Apr 3, 2023
4/16/2023 Sunday 5pm With my wife and daughter in the car, I started the vehicle in my driveway and selected Sport mode as usual. Selected reverse and backed into our turnaround then forward to the end of our driveway. Driveway is approximately 4 car lengths long with a 20 ft long apron turnaround. Almost immediately after braking at the end of the driveway while waiting for passing traffic to e... Read more
DODGE
GRAND CARAVAN
(2017) - UNKNOWN OR OTHER
Apr 17, 2023
Incident date: Apr 3, 2023
4/16/2023 Sunday 5pm With my wife and daughter in the car, I started the vehicle in my driveway and selected Sport mode as usual. Selected reverse and backed into our turnaround then forward to the end of our driveway. Driveway is approximately 4 car lengths long with a 20 ft long apron turnaround. Almost immediately after braking at the end of the driveway while waiting for passing traffic to e... Read more
Incident date: Apr 16, 2023
I rented a 2023 Ford Explorer. I had many issues with the added safety features while renting it, ultimately resulting in an accident. Firstly, the lane keeping assist did not function properly. In construction zones, back roads, and during rainy weather, the vehicle would jerk very hard to one side of the other. Even after trying to shut off the lane keeping assist feature, it it would automatica... Read more
Crash
3 injured
Incident date: Apr 16, 2023
At about 40,000 miles on the 2016 Toyota Rav4, the steering wheel response became sticky, in the sense that when the driver moves it from left to right (or right to left), it has resistance at certain spots and the driver has to use extra force to move the steering wheel against the resistance. Once the driver uses that extra force to steer the wheel over that resistance while turning the steering... Read more
DODGE
GRAND CARAVAN
(2012) - SERVICE BRAKES
Apr 15, 2023
Incident date: Apr 15, 2023
When vehicle needed to abruptly stop to avoid an accident it failed twice resulting in collision
Crash
Incident date: Apr 15, 2023
For a couple months I’ve noticed after I pump new gas, my car hesitates. It acts as if it’s going to turn off. I see this is a known issue but not for my year which is absolutely crazy. Not to mention how the car has jerked when you take off from a stop. This has been going on since I purchased the car new & I’ve continued to be told “it’s normal”. Nothing normal about a car hesitating... Read more
Incident date: Apr 15, 2023
In several areas on the exterior of the truck, the paint has bubbled and is peeling off. This is despite my efforts to really take care of my paint.
Incident date: Apr 15, 2023
The driver and passenger side slide door when turn the child safety lock on the door can still be opened by children by the door button beside the door.
Incident date: Mar 31, 2023
My brake line broke in three pieces while I was driving on the highway visiting my son I almost lost my life the brakes did not work all of the fluid came out thank God I didn’t die there was no sign on the dashboard also my brakes even when I change the pads the rotors and calipers they always make noise. I change brake pads every year and that’s not right I don’t think so. I always buy the... Read more
DODGE
GRAND CARAVAN
(2015) - STEERING
Apr 14, 2023
Incident date: Apr 13, 2023
Had my S550 into this dealership two (2) consecutive years for a power steering rack issue that ended up being related to rodent damage. The first time it happened the dealership replaced the wiring free of charge after discovering it, after initially telling me that the rack itself would have to be replaced. This year both the wiring and the rack itself needed to be replaced, and I was made to ... Read more
Incident date: Dec 1, 2020
The central locking system frequently goes out and I'd have to replace the three doors actuators that don't work consistently. many times I'm locked in the car with the only way of getting out is by lowering the window and climbing out. according to my service advisor at BMW, this is a known problem with different models of BMW in this time frame. I really wish it would be considered a recall so a... Read more
Incident date: Dec 1, 2020
I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow do... Read more
Crash
Incident date: Dec 1, 2020
I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow do... Read more
Crash
DODGE
CHALLENGER
(2018) - SERVICE BRAKES, HYDRAULIC
Apr 14, 2023
Incident date: Jun 1, 2022
The contact owned a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and requested to be removed from the recall distribution list as she no longer owns the vehicle. The local dealer was contacted. The manufacturer was not contacted.
DODGE
GRAND CARAVAN
(2016) - AIR BAGS
Apr 13, 2023
Incident date: Apr 1, 2022
I have a 2015 season kia. I have a security problem. the passenger seat does not see a person, the sensor is faulty.
Incident date: Apr 13, 2023
My fuel evap pump check engine light keeps coming on. I’ve owned this vehicle since July 2022 and I have paid for the evap pump 3x’s. My fan constantly runs in the engine. My engine has a stutter when I press the gas. Ford absolutely dropped the ball with this vehicle. I have already paid thousands of dollars (water pump, evap pumps and more) please help on getting this car serviced. I still... Read more
Incident date: Apr 13, 2023
Jeep transmission jerks, doesn't shift when its supposed to, and when I give it regular pressure gas, and I drive slow, it will not shift and then suddenly shift causing a jerk. I never can depend on the vehicle and even don't make left hand turns unless there is a traffic light because I'm afraid the Jeep won't pull out in time and I'll get hit by another car.
Incident date: Oct 1, 2021
I am currently financing the 2017 Ford Escape Ecoboost as of 2019. On multiple occasions my car has been in the shop due to the faulty engineering of the Ecoboost engine system leaking coolant. I have paid close to $4,000 in out of pocket repairs that Ford will not reimburse or address the issue. I have also made multiple calls to Ford where one person told me Ford did not know about this issue ... Read more
DODGE
GRAND CARAVAN
(2015) - FUEL SYSTEM, DIESEL
Apr 13, 2023
Incident date: Apr 12, 2023
The contact owns a 2014 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Apr 13, 2023
Incident date: Apr 12, 2023
ABS module has failed. It is available for inspection for a limited time. I have to send it to a repair facility. My ABS module controls speedometer, tire pressure sensors, seat belt chime rings constantly even when seatbelt is engaged. Several lights on the dash flash or remain on. The hydraulic pump runs and kills my battery when parked. There were no symptoms prior to failure. Only after fai... Read more
Incident date: Apr 13, 2023
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle was purchased new. The contact stated that the vehicle failed to start at first attempt within two weeks of ownership. The contact stated that she was able to restart the vehicle after several attempts. The check engine warning light and a turtle warning light were illuminated. The vehicle was taken to the dealer, who had b... Read more
DODGE
GRAND CARAVAN
(2015) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Apr 12, 2023
Incident date: Apr 12, 2023
The contact owns a 2022 Honda HR-V. The contact stated while driving 40 MPH and exiting the highway, the passenger’s side front door opened independently. The passenger was able to close the door. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 30,000.
Incident date: Apr 11, 2023
The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The... Read more
Incident date: May 16, 2007
The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The... Read more
Incident date: May 16, 2007
On 4/8/2023 I began hearing a ticking noise coming from my engine while driving. I took my car into Sid Dillon Hyundai Dealership of Lincoln NE on 4/10 and picked it up on 4/11. They completed 2 recalls (valve cap replace and ABS kit replace) and an inspection on the engine. The recalls did not fix the issue. They determined that the cylinder 3 rod bearing has excessive clearance of .37 MM. They a... Read more
Incident date: Feb 1, 2023
My car will warn me of impeding collision when there is nothing in front of my car, it will brake randomly or tell me to brake at unnecessary times, it will move the steering wheel when it suspects I am departing a lane even though I am not departing a lane.
Incident date: Apr 11, 2023
The contact owns a 2012 Ram 1500. The contact stated the vehicle failed to start after multiple attempts. Additionally, the vehicle had lost motive power and stalled several times while driving at various speeds. The electronic throttle control system warning light was illuminated. The contact had replaced the fuel pump and TIPM (Totally Integrated Power Module) himself; however, the failure persi... Read more
Incident date: Apr 11, 2023
The contact owns a 2017 Honda Civic. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power. The exhaust system, power steering, brake assist, power brake, hill assist, and traction control warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the turbo charger and engine needed to be repla... Read more
Incident date: Feb 1, 2022
March 6, 2023 the check engine came on and I came out of pocket $900 for new Ignition coils.. A month later, the engine starts knocking and now they're saying that the engine is completely bad and would have to replace it. The engine burned alot of oil in that time. I was getting oil changes before the oil change mileage mark. I'm stuck at this moment because there is no recall for the engine for ... Read more
DODGE
GRAND CARAVAN
(2013) - STEERING
Apr 12, 2023
Incident date: Mar 15, 2023
My vehicles steering wheel is having problems turning. Its stuck and if I drive it it will definitely cause a crash bc it wont turn. Its very tight and hardly moves.
DODGE
GRAND CARAVAN
(2013) - VEHICLE SPEED CONTROL
Apr 12, 2023
Incident date: Mar 15, 2023
Upon acceleration onto highway or up a hill the car at times will rev and not shift or move /increase speed. Getting onto the highway I have had to pull into the shoulder until vehicle snaps out of it and decides to shift. Extremely dangerous & happening more often than not now.
DODGE
GRAND CARAVAN
(2013) - POWER TRAIN
Apr 12, 2023
Incident date: Mar 15, 2023
Upon acceleration onto highway or up a hill the car at times will rev and not shift or move /increase speed. Getting onto the highway I have had to pull into the shoulder until vehicle snaps out of it and decides to shift. Extremely dangerous & happening more often than not now.
Incident date: Apr 8, 2023
The contact owns a 2014 Jeep Wrangler. The contact stated that the vehicle was experiencing electrical failures. The check engine warning light was illuminated intermittently, and the infotainment system failed to turn on. The vehicle was taken to the dealer, where the oil sensor pressure circuit was replaced due to an internal short in the oil-sending unit. Additionally, the PCM software was upda... Read more
Incident date: Mar 21, 2023
The contact owns a 2014 Jeep Wrangler. The contact stated that the vehicle was experiencing electrical failures. The check engine warning light was illuminated intermittently, and the infotainment system failed to turn on. The vehicle was taken to the dealer, where the oil sensor pressure circuit was replaced due to an internal short in the oil-sending unit. Additionally, the PCM software was upda... Read more
Incident date: Apr 11, 2023
Car was returned from VW dealer Friday for door harness replacement. Saturday night around 930pm we were driving on the toll road when the car starts malfunctioning at 75mph. Various warnings flashed and beeped. My husband was trying to keep control and merge over to slower lanes so we could pull over to safety. During this time the speedometer showed we were going zero which we clearly were not, ... Read more
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Apr 11, 2023
Incident date: Aug 3, 2022
While driving at approximately 53mph a second incident at 40mph the transmission dropped into what seemed like 1st gear for a split second momentarily locking up the rear wheels. Safety is at risk from loss of control, or causing an accident form sudden deceleration. No prior warning of any pending issues. Truck is being towed to repair facility today.
Incident date: Apr 10, 2023
I was on a 3000 mile road trip over multiple interstates (including I-35, I-90, and I-80), and while the adaptive cruise control was engaged, the car would abruptly and aggressively brake when no other cars or obstacles were in the area. This would often be a 30mph deceleration before I could disengage cruise control and take over. This happened repeatedly, in multiple states, and in different wea... Read more