Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Apr 30, 2023
Incident date: Apr 29, 2023
Windshield bonding has failed on the top edge of the windshield. It leaks and I can move the glass easily. I am worried that the windshield will fall out in a crash and reduce the airbag performance
Incident date: Apr 10, 2023
St205/75r15 Tread separating on the spare tire. Out of 5, this is second tire to fail. Ist incident, Oct 15, 2022. Tread separated from rear passenger trailer tire. Put spare tire on and after 50 miles, tread is raised on 1/2 of the circumference of the tire on inside half
DODGE
GRAND CARAVAN
(2015) - FUEL/PROPULSION SYSTEM
Apr 29, 2023
Incident date: Apr 28, 2023
On 4-27-2023 With no warning light's or any symptoms of problems, I made a left turn at a busy intersection and upon acceleration of the gas the car felt as if wanted to stall. I had a brief decline in power with a bit of locking of the steering wheel then it jolted forward and ran normal. I'm glad I was only a half mile from home to park it safely. On 4-28-2023 I was able to drive it a mile from ... Read more
DODGE
GRAND CARAVAN
(2016) - SUSPENSION
Apr 28, 2023
Incident date: Apr 28, 2023
My truck bed is resting against my cab due to frame rot. There is big chunks missing from the frame.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Apr 28, 2023
Incident date: Apr 27, 2023
Driving down the expressway yesterday doing approximately 72 miles per hour and the vehicle does a HARD SLAM down to first gear and picks right back up to 6th. Now my concern is not only for the lead frame issue, but my transmission is being damaged every time this continues to happen. Since Ford was not able to even LOOK at my car until June 2023 (Its currently APril 28, 2023), I elected to take ... Read more
Incident date: Apr 27, 2023
Breaks make loud noises when cold. OEM PADS and ROTORS. New with 8k of miles
Incident date: Apr 27, 2023
Car was serviced for a gas leak at a Chrysler Dealership the previous day. The next morning, I was driving at a low speed (<20 mph) when an error message appeared "Car must be in P (park) to place in drive." I switched to P and tried to restart the engine. It turned over several times but never restarted. A police officer had to manually disengage the transmission and emergency brake to put the ca... Read more
Incident date: Mar 31, 2023
Intermittent ABS, EBS and traction control issues causing spurious warnings and loss of cruse control. The alerts are distracting to the driver, loss of ebs/abs represents safety issues while traveling, as does the loss of traction control and cruse control. Dealer has diagnosed the issue to the respective abs/ebs controllers but reports no parts in inventory and no due date for when they will ... Read more
Incident date: Mar 31, 2023
Intermittent ABS, EBS and traction control issues causing spurious warnings and loss of cruse control. The alerts are distracting to the driver, loss of ebs/abs represents safety issues while traveling, as does the loss of traction control and cruse control. Dealer has diagnosed the issue to the respective abs/ebs controllers but reports no parts in inventory and no due date for when they will ... Read more
Incident date: Feb 20, 2023
The contact owns a 2014 Volkswagen Passat. The contact stated while reversing out of a parking spot, she heard an abnormal snapping sound coming from the steering wheel. The steering control buttons and the horn ceased to operate as designed. Additionally, the driver's side air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the cloc... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE
Apr 27, 2023
Incident date: Dec 1, 2021
The contact owns a 2013 Ford Explorer. The contact stated that while driving approximately 70 MPH, the passenger’s side window trim panel detached from the vehicle, and moments later the front driver’s side window trim panel detached. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mile... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Apr 27, 2023
Incident date: Dec 1, 2021
Didn’t slow down right away
Crash
Incident date: Feb 4, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Paint defect for 2014 Honda Ridgeline How was your safety or the safety of others put at risk? NA Has the problem been reproduced or confirmed by a dealer or independent service center? Dealership auto body shop said that the car's paint seems to have a defect such as clear coat is gone on car that ... Read more
DODGE
GRAND CARAVAN
(2018) - EXTERIOR LIGHTING
Apr 26, 2023
Incident date: Feb 15, 2023
The contact owns a 2018 Ford F-250. The contact stated that while the vehicle is in reverse, the rearview camera continuously displayed a white blur, obscuring the camera view. The contact received notification of NHTSA Campaign Number: 19V808000 (Exterior Lighting) and 22V644000 (Back Over Prevention) however, the parts to do the recall repair were not yet available. The contact stated that the m... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Apr 26, 2023
Incident date: Apr 25, 2023
The shifting was not working when making the selected gear and it was driving in an unintended direction when it was selected reversed. The car was driving forward when the operator selects was in reversed.
Incident date: Mar 29, 2023
I was driving down the highway. The weather was clear. Sunny. The road was dry. Middle of the afternoon. I was using the Adaptive Cruise Control. I was driving the speed limit, 70 MPH after driving for a couple of hours, the car had about three different times when it felt like the brake was tapped, the car slowed a bit and then regained speed. I stopped at my destination for about 4 ho... Read more
Incident date: Apr 21, 2023
The contact owns a 2020 GMC Yukon XL. The contact stated while driving 65 MPH, the temperature gauge started rising quickly. The contact stated that the check engine warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced.... Read more
Incident date: Apr 21, 2023
The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufactur... Read more
Incident date: Apr 21, 2023
One month after purchasing(11-29-15) used car from Kia dealer, the paint started peeling on front panel above the windshield. It was repaired(12-28-15) by the dealer. It was brought to their attention when other areas started peeling shortly after but they didn’t care and didn’t say anything was wrong. Now there are four areas that are peeling on my car. It has been parked in garage since purc... Read more
Incident date: Apr 21, 2023
While traveling on the highway about 70m/hr. the glass sunroof exploded while operation the vehicle. The glass explored/shattered in upwards direction. There was not trucks or overpass around for any object to fall from or strike the vehicle/sunroof. The explosion was comparable to shotguns or "like a bomb". My first thought was that tire blown but I didn't loose steering. After the assurance, I p... Read more
Incident date: Apr 21, 2023
The engine died while traveling 80mph and power steering stopped. Engine died at a stop light in traffic. No lights display on dashboard and no codes display. Car runs fine after turning off then restarting. This is dangerous and appears common in town and countries. We could have died at 80mph.
DODGE
GRAND CARAVAN
(2017) - ENGINE
Apr 24, 2023
Incident date: Apr 17, 2023
Car is overheating, mechanic stated head gasket bolts are stripped and it's a defect in these Kia Sorento 3.3L V6 engines. I am the 2nd owner even though it was purchased in the same year it became available (2016). On November 14th, 2023 it will be 7 years old, with 110,000 miles. It's regularly serviced with no issues until the overheating which started on April 22, 2023. My portfolio warranty e... Read more
Incident date: Sep 1, 2022
The contact owns a 2020 Ford Mustang. The contact stated that the reverse light, the rearview camera, the Cross Traffic System, the blind spot detector, the Lane Assist System, and other unknown features had ceased to work. The contact received notification of NHTSA Campaign Number: 22V382000 (Power Train) and the vehicle was taken to the dealer for the recall repair; however, the failure persiste... Read more
DODGE
GRAND CARAVAN
(2017) - STEERING
Apr 24, 2023
Incident date: Apr 23, 2023
The contact owns a 2016 Hyundai Sonata. The contact stated that while turning into a parking spot, the steering wheel seized. The vehicle was taken to an independent mechanic, who informed the contact that the steering shaft and steering column needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was 36,000.
DODGE
GRAND CARAVAN
(2013) - AIR BAGS
Apr 24, 2023
Incident date: Apr 19, 2023
My airbag sensor is active. My vehicle only has 94000 miles on it. Power training warranty does not cover this failure. This happened when my car was parked and I turned on the engine and the sensor remains active.
Incident date: Apr 14, 2023
After the recall was corrected, the engine light came on two months later. I noticed the car will not accelerate and now will not start. The engine rumbles on the occasion that it does start.
DODGE
GRAND CARAVAN
(2018) - STEERING
Apr 23, 2023
Incident date: Apr 18, 2023
Car is constantly wandering and completely impossible to keep straight at highway speeds.
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Apr 23, 2023
Incident date: Apr 21, 2023
I am constantly having to fix my "learn remote" settings, vehicle stereo volume does not always match the level of it's output, blinker continues to get stuck on even after the steering wheel is in the position for the blinker to have ceased, door locks are sometimes stuck unlocked and sometimes stuck locked, ignition sometimes locked in ACC and will not allow for key to be removed, lug nuts have ... Read more
DODGE
GRAND CARAVAN
(2018) - FUEL/PROPULSION SYSTEM
Apr 23, 2023
Incident date: Apr 21, 2023
I am constantly having to fix my "learn remote" settings, vehicle stereo volume does not always match the level of it's output, blinker continues to get stuck on even after the steering wheel is in the position for the blinker to have ceased, door locks are sometimes stuck unlocked and sometimes stuck locked, ignition sometimes locked in ACC and will not allow for key to be removed, lug nuts have ... Read more
DODGE
GRAND CARAVAN
(2018) - WHEELS
Apr 23, 2023
Incident date: Apr 21, 2023
I am constantly having to fix my "learn remote" settings, vehicle stereo volume does not always match the level of it's output, blinker continues to get stuck on even after the steering wheel is in the position for the blinker to have ceased, door locks are sometimes stuck unlocked and sometimes stuck locked, ignition sometimes locked in ACC and will not allow for key to be removed, lug nuts have ... Read more
DODGE
GRAND CARAVAN
(2018) - EXTERIOR LIGHTING
Apr 23, 2023
Incident date: Apr 21, 2023
The high beams have went out without warning. Driving at night with only low beams can be very dangerous. I live in a rural community so not being able to see potential wild animals in the road is dangerous for me and my family. It has also not been fixed my replacing the lights.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Apr 23, 2023
Incident date: Apr 22, 2023
While driving on a highway at approximately 65 mph the car seemed to lose traction and the slip indicator light appeared. Once able to safely look at the vehicle it was noticed the rear wheels were not aligned and the lower rear control arm had snapped.
Incident date: Apr 1, 2022
The car started to malfunction its ability for regenerative braking (regen.) upon release of the accelerator. The car felt as if the regen feature was slipping - so instead of a constant brake and deceleration, the car could be felt moving forward as if accelerating. Then while driving on freeway at 65-70 mph, car lost its ability to brake when I pressed on the brake twice, instead of slowing it f... Read more
Incident date: Apr 1, 2022
The car started to malfunction its ability for regenerative braking (regen.) upon release of the accelerator. The car felt as if the regen feature was slipping - so instead of a constant brake and deceleration, the car could be felt moving forward as if accelerating. Then while driving on freeway at 65-70 mph, car lost its ability to brake when I pressed on the brake twice, instead of slowing it f... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Apr 22, 2023
Incident date: Apr 22, 2023
One year ago I had the transmission and computer replaced on my 2012 Nissan Rogue SL, after losing driving power SEVERAL times WHILE DRIVING. To both my and my mechanics amazement, this did not solve the issue! My mechanic traced it back to the engine wiring harness. Nissan claimed to not have any of the required wiring harnesses in stock, and for the life of us we could not find a replacement on... Read more
Incident date: Apr 22, 2023
Wiring in the headlight assembly is losing its insulation, allowing wires to short and headlamps to fail to operate.
DODGE
GRAND CARAVAN
(2018) - ENGINE
Apr 21, 2023
Incident date: Apr 21, 2023
Unable to move the car while in traffic. The car slows down in traffic creating the possibility of accidents/crashes. The car will not go forward and only moves in reverse.
DODGE
GRAND CARAVAN
(2014) - TIRES
Apr 21, 2023
Incident date: Apr 14, 2023
The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin ... Read more
DODGE
GRAND CARAVAN
(2014) - TIRES
Apr 21, 2023
Incident date: Apr 14, 2023
The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin ... Read more
DODGE
GRAND CARAVAN
(2014) - TIRES:SIDEWALL
Apr 21, 2023
Incident date: Apr 14, 2023
The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin ... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Apr 21, 2023
Incident date: Apr 14, 2023
The contact owns a 2017 Ford Expedition. The contact stated while activating the air condition, there was no air blowing through vents. The vehicle was taken to the dealer, and the dealer performed the recall repair for NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) but the failure reoccurred. The vehicle was taken back to the dealer and the dealer stated that the wires to the bl... Read more
Incident date: Apr 21, 2023
While driving at approximately 60 Miles per hour, two engine valve lifters on Cylinder 8 suddenly failed reducing the speed of the vehicle suddenly and stalling the vehicle out on a freeway. This mileage of this vehicle at failure was 16,996 miles.
Incident date: Apr 21, 2023
The contact owns a 2017 Mitsubishi Mirage G4. The contact stated that after she took her sleep medication, she was unaware that she had gotten into her vehicle. The contact stated that while driving asleep at an undisclosed speed, she side-swiped two other parked vehicles, causing damage to the front end of her vehicle. Several unknown warning lights were illuminated. She woke up after crashing in... Read more
Crash
1 injured
Incident date: Apr 21, 2023
The contact owns a 2017 Buick Enclave. The contact stated that while attempting to start the vehicle however, the battery failed to provide adequate cold cranking amps (CCA) to start the vehicle. The contact replaced the battery himself. The contact noticed the vehicle was unvented. The new battery was reinstalled correctly. The manufacturer was made aware of the failure and opened a case regardin... Read more
Incident date: Apr 6, 2023
The contact owns a 2022 Toyota Corolla. The contact stated that after starting the vehicle, the instrument cluster failed to immediately activate. The contact stated that several messages including the parking brake, ABS, and low power steering fluid were displayed. After restarting the vehicle several times, the messages disappeared. The cause of the failure was not yet determined. The local deal... Read more
Incident date: Apr 21, 2023
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle would hesitate and jerk upon depression of the accelerator pedal, with the check engine warning light illuminated. Recently, the contact stated that the vehicle failed to accelerate above 30 MPH. The vehicle was taken to a dealer to be diagnosed. The dealer confirmed that the tran... Read more
Incident date: Mar 18, 2023
Loud clunkiness when steering the wheel at 0 mph started occurring at about ~ 75,000 miles. The steering wheel then vibrates when driving atop the slightest uneven pavement, with more clunckiness coming from the front side of the car and a metal on metal rattle. The vehicle was taken to the authorized Kia service where they determined that there was a faulty steering wheel column, but that the ve... Read more
Incident date: Mar 18, 2023
The contact owns a 2023 Ford Explorer. The contact stated while driving 65 MPH, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated she was able to park on the side of the road and noticed that the sunroof had shattered independently. The contact took the vehicle to the local dealer and was informed that the sunroof needed to be replaced. The vehicl... Read more
Incident date: Mar 18, 2023
Cam Phaser issue after 89,000 miles