Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2017) - ENGINE
May 8, 2023
Incident date: Jul 8, 2022
The contact owns a 2012 Dodge Durango. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the vehicle lost power steering functionality when the failure occurred. The contact was able to restart the vehicle after placing the vehicle in park(P). The contact stated no warning lights were illuminated. The contact had taken the vehicle to a local dea... Read more
Incident date: May 4, 2023
While traveling with cruise set at 62mph and a truck was in the right turn lane the automatic collision went off and hard brake when nothing was in front of the truck this has happen also with out cruise control on pulling up to a stop light and being first person no other vehicle was on the road I also don't have forward collision turned on or lane departure
DODGE
GRAND CARAVAN
(2016) - WHEELS
May 7, 2023
Incident date: Jun 10, 2021
Hit a rock and the wheel cracked open circumferentially between the rims. The tire did not pop nor did the edge of the wheel rim get damaged. The rock did not damage the front valance so the rock was less than 6”.
Incident date: May 3, 2023
When making left hand turns the rear brake and front right surges on its own making it hard to control the vehicle. BRP knows the issue and has a TSB on it but the fix is a bandaid. The problem is the bearing failures that keep occurring in the pitman arm due to poor design, but BRP is saying this isn’t happening, even though it is a major complaint on the BRP Ryker forms. BRP TSB number # 13... Read more
Incident date: May 3, 2023
Today, as I was driving my automatic braking system activated without need. There was no obstacle. It was a clear and sunny day. I was driving the speed limit of 50 mph. The brakes activated so hard that if I wasn’t wearing my seatbelt I would’ve been injured. Currently my neck and back do hurt but I did not seek medical attention. This has not happened before and I have owned this vehicle... Read more
Incident date: Jun 15, 2022
Today, as I was driving my automatic braking system activated without need. There was no obstacle. It was a clear and sunny day. I was driving the speed limit of 50 mph. The brakes activated so hard that if I wasn’t wearing my seatbelt I would’ve been injured. Currently my neck and back do hurt but I did not seek medical attention. This has not happened before and I have owned this vehicle... Read more
Incident date: Jan 23, 2023
INTERMITTENT FAILURE OF ABS/HCU RESULTING IN NO ABS, CRUISE CONTROL, OR TRACTION CONTROL. UNABLE TO FIND THE PART IN QUESTION, DEALERS WANTING NEARLY $2000 FOR REPAIR ON UNACCEPTABLE TIMELINE. UNABLE TO HAUL SIGNIFICANT LOADS WITH TRUCK (I.E. CAMPER OR EQUIPMENT/TRAILERS). DOING RESEARCH I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THIS TRUCK AND NO RECALL WAS EVER ISSUED. HCU PARTS ARE NOW RES... Read more
Incident date: Jan 23, 2023
INTERMITTENT FAILURE OF ABS/HCU RESULTING IN NO ABS, CRUISE CONTROL, OR TRACTION CONTROL. UNABLE TO FIND THE PART IN QUESTION, DEALERS WANTING NEARLY $2000 FOR REPAIR ON UNACCEPTABLE TIMELINE. UNABLE TO HAUL SIGNIFICANT LOADS WITH TRUCK (I.E. CAMPER OR EQUIPMENT/TRAILERS). DOING RESEARCH I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THIS TRUCK AND NO RECALL WAS EVER ISSUED. HCU PARTS ARE NOW RES... Read more
Incident date: May 6, 2023
N/A
Incident date: May 5, 2023
Going down a hill with my family the suv was traveling at a speed of 65mph when suddenly another vehicle jump into my lane so i tried to brake with a fast push on the brake pedal but not too hard so i would stop the suv completely for the cars that were traveling behind so the suv made a weird noise and the lights on dash from the abs,service brake and other warning lights went on and the most sca... Read more
Incident date: May 5, 2023
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer that the vehicle was taken to had not completed the recall repair. The contact stated while his wife was driving approximately 35 MPH and decelerating to make a left turn, the brake pedal was depressed to the floorboard. The contac... Read more
Incident date: May 5, 2023
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer that the vehicle was taken to had not completed the recall repair. The contact stated while his wife was driving approximately 35 MPH and decelerating to make a left turn, the brake pedal was depressed to the floorboard. The contac... Read more
Incident date: May 5, 2023
Cruise control stops working and starts working again at varies times. Thermostat sticks to cause the the temp to go from normal to hot quick. Fuel gage/floater is never accurate with how much gas is in gas tank
Incident date: May 1, 2023
The contact owns a 2017 Ford Escape. The contact stated that on numerous occasions while driving at undisclosed speeds, the check engine warning light intermittently illuminated. The contact then stated that the vehicle started to hesitate then shuddered. The vehicle was taken to an independent mechanic where it was diagnosed that the engine misfired and cylinder and the spark plugs needed to be r... Read more
Incident date: May 1, 2023
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not di... Read more
Incident date: May 5, 2021
Service shifter light illuminates several times per month but disappears when engine is off. Battery randomly drains all power and needs to be jump started when temperature outside is warmer than 76 degrees
Incident date: Nov 1, 2022
My 16 year old grandson was driving my car home from school when the traction control light came on and POWER STEERING went out completely. Not only did power steering go out and traction control wasn't working the turn signals were also not working properly making this situation even more dangerous. My grandson had a very difficult time getting the vehicle off the road with no power steering. We ... Read more
DODGE
GRAND CARAVAN
(2010) - ENGINE
May 5, 2023
Incident date: Mar 1, 2023
On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was i... Read more
Crash
Incident date: Aug 18, 2021
I was driving down a highway with no other cars near me and heard a loud noise (sounded like a gunshot). I pulled over and my sunroof had exploded. The glass was facing upwards not downwards. It appears it exploded from the inside not by a foreign object.
DODGE
GRAND CARAVAN
(2015) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
May 5, 2023
Incident date: Apr 18, 2023
For the FSD beta, it does not currently parse and respect road signage such as “No Turn on Red” and “Detour”. This constitutes a material safety risk and also a moving violation.
DODGE
GRAND CARAVAN
(2015) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 5, 2023
Incident date: Apr 18, 2023
The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights ill... Read more
DODGE
GRAND CARAVAN
(2015) - FORWARD COLLISION AVOIDANCE
May 5, 2023
Incident date: Apr 18, 2023
The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights ill... Read more
Incident date: May 2, 2023
This is an addition to my earlier complaint, NHTSA tracking number # 11520382. To reiterate, in this issue the suspension components failed even though the rim and wheel were pristine, and the sidewall did NOT have bubbles even a week after steering issues were observed. I will submit pictures of the failed suspension components following my service center visit next week.
Incident date: May 3, 2023
I have had to replace the front rotors twice now. Once at 20k and again at 30k. The tires had plenty of tread life but started to separate in the center of the tire at 20k miles. No inspection by a dealer. Called Kia as well as Kia customer care and was advised nothing was covered under the warranty. No lights came on but the shaking for the brakes as well as a tire vibration was made apparent
Incident date: May 2, 2023
The contact owns a 2022 BMW Z4. The contact received notification of NHTSA Campaign Number: 23V099000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact to locate parts near to his resid... Read more
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 3, 2023
Incident date: May 2, 2023
Hello, I have experienced 2 times the same issue with this new car model. I was driving on a interstate with 2 lanes, no cars in front of me and fortunately no cars behind, I was in autopilot mode and emergency brake system got engaged for no reasons apparently (Phantom braking) and I had to take over immediately. It was scary and I was lucky that no car was behind as it could have created definit... Read more
Incident date: May 2, 2023
Error: stop / start message, vehicle acting like it was about to stall out, couldn’t go over 25 mph, engine light came on, and lane assist keeps disabling. First incident 3/8/2023. Second incident 5/3/2023.
DODGE
GRAND CARAVAN
(2010) - TRAILER HITCHES
May 2, 2023
Incident date: Apr 1, 2022
The contact owns a 2020 Kia Sorento. The contact stated that on multiple occasions while driving at various speeds, there was an abnormal burning odor inside the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable a... Read more
DODGE
GRAND CARAVAN
(2010) - UNKNOWN OR OTHER
May 2, 2023
Incident date: Apr 1, 2022
My door lock on my driver side gets stuck in the unlock position.
DODGE
GRAND CARAVAN
(2010) - POWER TRAIN
May 2, 2023
Incident date: Apr 1, 2022
1. Car would not stop, while backing out of parking space and almost backed into parked car, transmission put into drive and moved forward hit curb, hopped curb and slammed into embankment. 4/12/23 2. Car would not stop driving down steep driveway and drove onto MLK JR BLVD fortunately avoided any other cars. Proceeded uphill slowly and brakes seeded to begin to work better as transmission warme... Read more
Incident date: May 1, 2023
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines... Read more
DODGE
GRAND CARAVAN
(2017) - STRUCTURE
May 2, 2023
Incident date: Apr 28, 2023
The contact owns a 2011 Ford Escape. The contact stated that the vehicle was taken to an independent mechanic for a routine maintenance inspection, and he was informed by the mechanic that the front subframe engine cradle displayed rusted holes and corrosion located near the control bracket and the contact was concerned for his safety. The contact also stated that the rear wheel rails had started ... Read more
Incident date: Mar 2, 2023
Power steering unexpectedly toggled on and off very quickly causing very uneven cornering. After this the truck then drove normally for a couple of miles before happening again at slow speed. Mechanic was able to recreate but due to the intermittent nature cannot diagnose it. Seems like there was an issue with 2015/2016 Colorado's that sounds similar with a faulty electrical connection. Have g... Read more
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
May 2, 2023
Incident date: Mar 1, 2023
The contact owns a 2015 Ford Flex. The contact stated while driving at various speeds, the vehicle made abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed but no issues were found. The dealer sprayed rust off the exhaust. The contact stated that while driving 50 MPH, there was a loud banging sound coming from under the hood... Read more
Incident date: Apr 28, 2023
Dear NHTSA, I am writing to express my concerns about the safety of the 2011 Mini Cooper, specifically regarding the Car Access System (CAS) module. There is a widespread issue with the CAS module failing, which can result in the vehicle not starting or even stalling while driving. This poses a serious safety risk to drivers and passengers, as a sudden stall or loss of power can lead to accidents... Read more
Incident date: May 1, 2023
When slowing down at a stop sign, in snowy conditions, the vehicle went into brake assist and locked the brakes up. Causing the vehicle to slide at an interesting and collide with another car. I had complained several times to the dealer about the braking system being to sensitive and touchy before the accident. This was purchased new and the accident happened about 1800 miles on it. Also, the ... Read more
Crash
Incident date: May 1, 2023
When slowing down at a stop sign, in snowy conditions, the vehicle went into brake assist and locked the brakes up. Causing the vehicle to slide at an interesting and collide with another car. I had complained several times to the dealer about the braking system being to sensitive and touchy before the accident. This was purchased new and the accident happened about 1800 miles on it. Also, the ... Read more
Crash
DODGE
GRAND CARAVAN
(2014) - UNKNOWN OR OTHER
May 1, 2023
Incident date: Feb 8, 2017
The infotainment screen cracked on its own due to weather or humidity. The infotainment then proceeded to have ghost issues where it would change randomly. These seems like an electrical hazard. There are numerous complaints in forums but on 2014-2016 were recalled when other years have the same issue.
Incident date: Apr 27, 2023
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the SRS warning light was illuminated. The vehicle was taken to an independent mechanic and the mechanic rewired of the air bag wiring harness, but the failure reoccurred. The vehicle was taken to the independent mechanic a second time, and the mechanic stated that the wiring harness needed to be replaced and advised the contact ... Read more
Incident date: May 1, 2023
Component: child safety lock system Risk: we have a 6 year old and a 2 year old. We bought the SUV as a family vehicle. If the child safety lock system does not work out children would be able to open their doors while traveling at highway speeds. Problem reproduced: the dealership replaced a part the first time we took it in for the issue. The issue persisted. We brought it back when the issue h... Read more
Incident date: May 1, 2023
Transmission shifting gears sporadically between 49-57 mph and 19-24mph. If I’m driving at 53 mph, I take my foot off the gas and slow down to 50 mph, when I start to slowly accelerate again, it jerks and makes a loud noise as if the transmission has trouble shifting. Took it to the dealer 3 times now. First time they said they can’t find anything wrong. Second time they replaced a valve body ... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
May 1, 2023
Incident date: Apr 30, 2023
The contact owns a 2014 Kia Soul. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer, who informed the contact the cata... Read more
Incident date: May 1, 2023
today while I was driving my sunroof shattered, big explosion, luckily my sunshade was close and not to many vehicles were around me. I call dealer, they didn't want to hear it and told me to call my insurance !!??? My car is barely 2 month old???
Incident date: Apr 30, 2023
Yes vehicle is available for inspection upon request. Steering wheel/steering column/wheels tires/suspension/differential/drive shaft/: steering wheel shimmies, shakes, vibrates, wobbles and usually occurs at 55-68 MPH typically closer to the 62-64 MPH range and "pulls"/steers very hard to the right during this time. No warning lamps, messages or other symptoms of the problem prior to the failur... Read more
DODGE
GRAND CARAVAN
(2017) - EXTERIOR LIGHTING:TAIL LIGHTS
May 1, 2023
Incident date: Sep 1, 2022
The contact owns a 2023 Chevrolet Blazer. The contact stated that the power lift tailgate was lifted when the vehicle was parked, however after placing items into the rear of the vehicle, the tailgate mistakenly closed, hitting the contact in the eye. The contact sustained a left eye injury. Medical treatment was not needed. The was not diagnosed or repaired. The manufacturer was notified of the f... Read more
1 injured
Incident date: Apr 29, 2023
The contact owns a 2019 Hyundai Santa Fe. The contact stated while driving at approximately 25 MPH. The contact stated that the vehicle caught on fire while they were driving on the street. The contact stated no warning light was illuminated. The fire department was on the scene and filed a report. The husband had extinguished the fire using a fire extinguisher. The contact had received notificati... Read more
Fire
Incident date: Apr 7, 2023
My 2017 Hyundai Tucson (91,000 miles) suddenly started having issues shifting into gear. We pulled into traffic and were unable to accelerate for several seconds which created a hazard for both passengers and oncoming vehicles. We took to automotive shop in Clarksville, IN. It was determined that vehicle would not shift into first, third, or fifth gear. The shop informed us this was a common defec... Read more
Incident date: Feb 1, 2023
The contact owns a 2016 Ford Fiesta. The contact stated that the ignition switched failed to respond after the key was placed in the ignition. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer, where it was diagnosed and determined that the key needed to be replaced and a new key was cut. The vehicle had been repaired; however, the failure... Read more
Incident date: Feb 1, 2023
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to the dealer on three separate occasions; however, the dealer could not determine the cause of the failure. The failure persisted and the contact stated that the vehicle failed to start up after refueling. The manufacturer was notified of the failure and ref... Read more