Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: May 18, 2023
I bought my Tesla model 3 in October 2021. I no longer can view my backup camera or side camera when signaling and reversing. gps doesn’t work. Warning collision doesn’t detect. No warning lamps or messages. I schedule a service and they might think it’s a failed mcu. It’s no longer under warranty since I put 79000 miles on it. Car isn’t even two years old and if mcu failed. I think it ... Read more
Incident date: May 18, 2023
The contact owns a 2002 Toyota 4Runner. The contact stated that while inspecting underneath the vehicle, he noticed that there was a hole in the subframe and that the subframe and sway bar were corroded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 19, 2023
Incident date: Mar 6, 2023
My vehicle has issues correctly identifying forward collisions. There are moments the car produces "phantom forward collision warnings" of objects or people not in the same lane (such as a pedestrian on a sidewalk or a car far outside of a safe stopping distance. However, there are other instances where I would expect a forward collision warning and receive none at all. This is exasperated by... Read more
Incident date: May 18, 2023
When using cruise control the car decides to randomly hard-brake dropping instantly 40+ mph OR it increases speed higher than the set cruise control for no reason. We literally have had our bodies slammed into the seats during braking and we will inevitably be rear-ended for this faulty “phantom” braking. We submitted a service request to Tesla on 5/18/23 and were told there’s nothing to be ... Read more
Incident date: May 18, 2023
Car has been not able to roll up driver side window for a year randomly. Suddenly 3 years old and battery is draining and RAB and Eyesight and engine light on. Took in and saying can’t replicate window after they DID replicate it 3 months ago and did not solve issue. Did battery parasitic draw and numerous parts of car are draining battery. Cannot find source.
Incident date: May 5, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed. The vehicle crashed into a bollard post. No warning lights were illuminated. The contact had not sustained any injuries. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Ca... Read more
Crash
Incident date: May 1, 2023
The contact owns a 2012 Toyota Prius V. The contact stated while driving approximately 35 MPH and at various other speeds, the contact heard an abnormal whirring sound like an electric motor engaging coming from the engine compartment. The contact stated that several unknown warning lights were illuminated with the brake pedal going to the floorboard while being depressed. The contact stated that ... Read more
Incident date: May 1, 2023
The contact owns a 2012 Toyota Prius V. The contact stated while driving approximately 35 MPH and at various other speeds, the contact heard an abnormal whirring sound like an electric motor engaging coming from the engine compartment. The contact stated that several unknown warning lights were illuminated with the brake pedal going to the floorboard while being depressed. The contact stated that ... Read more
Incident date: May 1, 2023
The contact owns a 2020 Royal Enfield Himalayan. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the motorcycle was a dragging while riding. The manufacturer was ... Read more
Incident date: May 1, 2023
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and became firm. Additionally, the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the vacuum pump had failed and needed to be replaced. The vehicle was not repaired. The cont... Read more
Incident date: May 1, 2023
Vehicle paint is chipping / peeling off in large parts . Mainly roof and area surrounding windshield
DODGE
GRAND CARAVAN
(2019) - ENGINE
May 17, 2023
Incident date: May 17, 2023
On May 7th 2023, engine failure occurred on my 2017 Hyundai Santa Fe while accelerating up to speed on minor arterial roadway with speed limit of 55 miles per hour. Engine cut out at about 6,000 rpm and check engine light flashed on. After pulling over, the engine exhibited clunking sound when trying to slowly accelerate to move onto tow truck. No warning lights for low oil or otherwise appeared p... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE
May 17, 2023
Incident date: May 17, 2023
Engine leaking coolant due to a cracked cylinder head. 55,000 miles on car. No indications of a problem other than odor. Problem was confirmed by an independent service center and dealer. Dealer says engine needs replaced.
Incident date: May 4, 2023
I was driving to Bend, Oregon on the highway when suddenly my car started making clunking noises and the oil light and check engine lights came on. I started to lose power and the car was slowing. I immediately managed to pull over, but it gets very dangerous since it was a busy highway. I had the car towed to a mechanic who said the engine blew and needed to be replaced. Kia has denied my warrant... Read more
Incident date: May 4, 2023
I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.
Incident date: May 4, 2023
I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
May 16, 2023
Incident date: Nov 1, 2022
AC went out, system charged, went out while driving. 100 degrees outside and car only blows hot air. Not safe for anyone to be in it for prolonged periods of time
Incident date: May 15, 2023
Check Hybrid system. Turn off engine. Driving one hour in 90 degree temperature and this warning appeared on dash with VERY loud warning. Warning continued until I found a safe spot to pull off the road out of traffic note loud warning continued until I was able to shut off the engine.
Incident date: May 2, 2023
No Brakes, Engine Racing, & ignition would not turn off, yes available for inspection at Seth Whatley Ford. Car crashed which was the only way it came to a stop, wheels were still turning when I got out of the car, if anyone one had been around they would have been hurt or killed. Towed to dealer, dealer was unable to find any evidence on their side. Insurance adjuster came out and assess the dama... Read more
Crash
Incident date: May 2, 2023
ABS module system has been replaced twice .. needs to be replaced again per Dodge tech. No parts available. Unsafe to drive vehicle with no power brakes This is not unique to my truck. various individuals having same problem with same model Electrical Instrument cluster with display has been replaced and currently working.
Incident date: Aug 29, 2022
The headrest deployed while parked in the dealer ship and was subsequently replaced. The vehicle was parked and not running
DODGE
GRAND CARAVAN
(2018) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
May 15, 2023
Incident date: May 13, 2023
The contact owns a 2018 Ram 3500. The contact stated that on four separate occasions while driving at various speeds, the ABS system locked up the rear wheels, causing the vehicle to skid and the trailer that was being hauled to thrust around out of control. Additionally, the contact stated that the ABS, Electronic Brake System, and Stability Control Warning lights were illuminated. The contact st... Read more
DODGE
CHALLENGER
(2021) - VISIBILITY/WIPER
May 14, 2023
Incident date: May 14, 2023
My vin number say 0 recalls which same problem with 2019 nissan leaf problem. NHTSA Campaign Number: 19V654000 Manufacturer Nissan North America, Inc. Components BACK OVER PREVENTION Potential Number of Units Affected 1,228,830 Summary Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue,... Read more
Incident date: Apr 23, 2023
We had just provided a jump start from our Truck to a disabled older Honda Passport with a suspected low battery. This wasn't successful as it turns out it was a broken fuel pump causing the issue with the Honda. We had taken off the jumper cables, closed the hood and I pulled over to let my husband get into the vehicle. I was at idle, in drive with my foot on the brake when our Tundra started to ... Read more
Incident date: May 11, 2023
Recall on brakes says it's fixed. My brakes fail alot suspension chunks all the time and steering feels like tire is falling off
Incident date: May 11, 2023
Recall on brakes says it's fixed. My brakes fail alot suspension chunks all the time and steering feels like tire is falling off
Incident date: May 11, 2023
Recall on brakes says it's fixed. My brakes fail alot suspension chunks all the time and steering feels like tire is falling off
Incident date: May 12, 2023
Chrysler have used a recall for my vehicle stating that there may be “An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.” I had the recall done by the dealer, but I understand that it does not remedy the root cause of the issue; all the recall does is change the message of the dashboard display to the driver when the failure occ... Read more
Incident date: Mar 31, 2023
When applying brake pedal it goes all the way to the floor and doesn’t want to stop.
DODGE
GRAND CARAVAN
(2019) - STEERING
May 12, 2023
Incident date: May 11, 2023
We were driving down the road with our kids in the car when the steering completely went out with absolutely no warning mind you we were on the Thruway doing about 70 which is our speed limit where we live thank God my husband was able to keep the vehicle under control even though it threw us into the other lane and almost made a side swipe another vehicle doing further research on this stupid ele... Read more
Incident date: May 11, 2023
The contact owns a 2017 GMC Acadia. The contact stated that on various occasions after shifting into park(P), it was not recognized and the "Attention Required, Shift to park(P)" message was displayed. The contact stated that multiple attempts at shifting the gear into neutral(N) or reverse(R) were needed for the park(P) to be recognized and for the contact to be able to turn off the vehicle. The ... Read more
Incident date: Feb 9, 2023
The contact owns a 2010 Kia Forte. The contact stated while driving and while at a complete stop, she noticed an abnormal burning odor. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the third brake light assembly had melted. The mechanic replaced the third brake light assembly; however, the burning odor persisted. The vehicle ... Read more
Incident date: May 1, 2022
I rented the vehicle in question from Hertz. The vehicle's cruise control and vehicle acceleration system repeatedly malfunctioned over the course of several days. I would have cruise control set for 35 mph and the vehicle would automatically re-set cruise control to 55 or 65 mph. Likewise, I could have the cruise control set for 55 mph or 75 mph and it would automatically on its own re-set the cr... Read more
Incident date: May 1, 2022
I rented the vehicle in question from Hertz. The vehicle's cruise control and vehicle acceleration system repeatedly malfunctioned over the course of several days. I would have cruise control set for 35 mph and the vehicle would automatically re-set cruise control to 55 or 65 mph. Likewise, I could have the cruise control set for 55 mph or 75 mph and it would automatically on its own re-set the cr... Read more
Incident date: May 1, 2022
The contact owns a 2011 Ford Fusion. The contact stated while parking the vehicle, a message indicating the power steering failure was displayed, and the vehicle lost power steering functionality. The contact turned off and the restarted the vehicle, and the power steering became operable. The contact stated that the failure reoccurred several times while driving 5-10 MPH and while turning. The co... Read more
Incident date: Jun 1, 2022
I was making my daily commute to work on 5/8/2023. Location:Between Liberty Texas and Devers Texas on Highway 90 Rundown of Events: I was Driving on the highway 90 alone. No inclement weather and no other motor vehicles within atleast 700 ft or more. For absolutely no reason, my sunroof randomly exploded with no 3rd party influence such as a rock/animal etc etc. The music was at a low level where... Read more
Incident date: Jun 1, 2022
While driving, the clutch became stiff and unusable. Ultimately the car could not be shifted resulting in using a lower gear than normal to limp the car to safety. The car had to be towed to a mechanic. During the repair the mechanic identified that the cause of the failure was the clutch fork pivot ball punched through the stamped steel clutch fork. Looking online this seems to be a common fa... Read more
DODGE
GRAND CARAVAN
(2011) - ENGINE
May 10, 2023
Incident date: Apr 10, 2023
Water pump issue. While driving, the thermometer gauge suddenly went to "H", check engine light came on, no smoke seen and the car suddenly stopped. Coolant confirmed in the tank. The incident happened without warning and was frightening. The car was towed by AAA road service to Olathe jeep dealership and awaiting additional diagnostics. Please advise on the recalls. FCA/Mopar acknowledges issues... Read more
Incident date: Dec 23, 2022
Component: Side-view memory mirrors. Available for inspection. After locking car and then unlocking to re-enter the car, side view mirrors do not return to the proper memory position. Need to press the memory button again to set the mirror's proper position. If mirror not in proper position, car on either side of vehicle may not appear in mirror and when changing lanes, could lead to an accident.... Read more
Incident date: Dec 23, 2022
I have attached a PDF with all documented information including service records, tow, etc. on December 3, 2022 I was driving home on the highway at approximately 45 mph and the engine started shaking uncontrollably. I barely made it into my driveway as it is directly off the highway. I have proceeded to talk to the dealership and Hyundai Motors without any correspondence of help.
Incident date: Apr 16, 2023
Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.
Incident date: Apr 16, 2023
Climate and volume controls on main screen are not illuminated causing unnecessary fumbling at night, compromising safety.
Incident date: Apr 16, 2023
Like many Kia owners my engine had catastrophic failure. Without warning it overheated. The dealership said it was a cracked engine block. There are hundreds of stories like mine on a Kia owners Facebook page. One family had the engine catch for on the side of the road. This is a known issue for Kia. There needs to be a recall and not just extended warranty band aids.
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
May 9, 2023
Incident date: Jan 9, 2023
Vehicle will randomly lock various doors and not allow them to be opened from the outside unless they are first opened from the inside and then the car will allow the extrnal handle to be used to open the door. This has happened on the passenger side front and rear and on the driver side rear door.
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
May 9, 2023
Incident date: Jan 9, 2023
The forward collision avoidance system is malfunctioning and shuts down the traction and stability control systems making the vehicle more vulnerable to collisions. Multiple attempts to repair this system have been unsuccessful
DODGE
GRAND CARAVAN
(2000) - FORWARD COLLISION AVOIDANCE
May 9, 2023
Incident date: Jun 20, 2022
The contact owns a 2023 Kia Telluride. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. Additionally, the parking brake inadvertently engaged while driving. The Auto Start/Stop was intermittently inoperable, and the doors failed to unlock with the remote starter. The vehicle was towed to the dealer; however, the dealer only performed a... Read more
Crash
Incident date: May 9, 2023
The contact owns a 2016 Nissan Rogue. The contact stated that while driving 55 MPH, she heard an abnormal squealing sound coming from under the hood on the passenger's side. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the used car dealer, where it was purchased from. The used car dealer diagnosed that the front brakes assemblies needed... Read more
Incident date: May 9, 2023
The contact owns a 2016 Nissan Rogue. The contact stated that while driving 55 MPH, she heard an abnormal squealing sound coming from under the hood on the passenger's side. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to the used car dealer, where it was purchased from. The used car dealer diagnosed that the front brakes assemblies needed... Read more
Incident date: May 9, 2023
In 2019, one of the Value Springs broke in the engine of 2007 Toyota Camry XLE with 3.5L V6 engine which required the engine to be replaced. The engine had just over 100k miles on it. I am reporting this because I found out that there was a recall on 2005-2008 Lexus vehicle with 3.5L V6 engines.
Incident date: Dec 17, 2022
The steering is sticky or notchy, it gets stuck like it moves around grooves instead of being linear. Since its not linear, every notchy movement requires a correction towards the opposite side and that results in over correction and this way the car is zig-zaggy. This becomes very prominent as speeds more than 40 mph, and quite significant on highways. Several time reporting to dealer, over the... Read more