Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2014) — ELECTRICAL SYSTEM
Mar 8, 2023
Incident date: Dec 8, 2022
The sync3 screen is flashing intermittently. It blacks out for 1 second and comes back on for one second. It continuously does this, and is very distracting while driving down the road. Especially at night. Also I cannot see the rearview camera while backing up the vehicle. I have done research on the problem, and there are numerous other problems just like I'm experiencing.
DODGE
GRAND CARAVAN
(2018) — SERVICE BRAKES
Mar 8, 2023
Incident date: Sep 8, 2022
ABS malfunction. The malfunction problem showed up on the dash and the car would not drive properly causing several messages to come on. Once I stopped and turned off the car I started if back up and went a few yard and the car started to malfunction and the message appeared again. I immediately called a foreign car specialist and was told there is a recall. I looked up the recall and it state... Read more
DODGE
GRAND CARAVAN
(2013) — EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Mar 8, 2023
Incident date: Mar 8, 2023
Upon starting the truck an extremely loud deafening pop was heard through the speakers and then a very loud crackling/static noise. The stereo did not work after that. This has happened twice now on March 3, 2023 & March 8, 2023 and is so loud it makes your ears ring. I called the dealership & service rep stated they have not heard of this before. They could not get my truck in for at least a ... Read more
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Mar 8, 2023
Incident date: Mar 8, 2023
Upon starting the truck an extremely loud deafening pop was heard through the speakers and then a very loud crackling/static noise. The stereo did not work after that. This has happened twice now on March 3, 2023 & March 8, 2023 and is so loud it makes your ears ring. I called the dealership & service rep stated they have not heard of this before. They could not get my truck in for at least a ... Read more
Incident date: Mar 3, 2023
Tesla has not yet fixed the following defect for my vehicle: Sep 19,2022 Manufacturer Recall Number TBD NHTSA Recall Number22V702 Recall StatusRecall Incomplete
Incident date: Mar 7, 2023
The contact owns a 2017 Nissan Rogue. The contact stated while driving 20-25 MPH, the vehicle temporarily lost motive power and stalled. There was no warning light illuminated. The contact stated that the failure had occurred twice. The contact related the failure to NHTSA Campaign Number: 23V093000 (Electrical System). The contact stated that the vehicle was designed with the Push Start/Stop butt... Read more
Incident date: Oct 1, 2022
The contact owns a 2021 Ford F-150. The contact stated that upon engaging the A/C, there was an abnormally strong gasoline odor and smoke coming through the A/C vents. The contact also stated the vehicle was experiencing excessive oil consumption. The contact stated that he had been performing an oil change every 2,500 miles. The contact stated that there was blue smoke coming out of the exhaust p... Read more
DODGE
GRAND CARAVAN
(2019) — VEHICLE SPEED CONTROL
Mar 7, 2023
Incident date: Mar 6, 2023
Collision avoidance system and cruise control become disabled when driving. For the first 3 months vehicle system worked fine, after that the collision avoidance system and cruise control would occasionally shut off when driving. Took it to the dealership out 5 months ago, they said there was no fix and wait for a recall. Since then it is occurring more often and we made another appointment for ne... Read more
Incident date: Mar 6, 2023
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.
DODGE
GRAND CARAVAN
(2017) — POWER TRAIN
Mar 7, 2023
Incident date: Oct 10, 2022
BRAND NEW VEHICLE PURCHUSED OFF SHOW ROOM FLOOR WITH 4 MILES ON IT. 3 MONTHS AFTER OWNERSHIP, WHEN PUSH TO START THE CAR. THE STEERING WHEEL WILL LOCK UP, UNABLE TO DRIVE AND A SYSTEMS CHECK WILL DISPLAY ON THE DASH. IT DOES NOT STOP, UNTIL YOU TURN THE CAR OFF AND ON SEVERAL TIMES, WITH NO SET AMOUNT OF TIMES UNTIL THE CAR IS DRIVABLE AGAIN. THE CAR HAS BEEN BROUGHT TO KIA SEVERAL TIMES FOR SERVI... Read more
Incident date: Feb 17, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to ... Read more
Incident date: Feb 17, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to ... Read more
Incident date: Feb 17, 2023
The acceleration stopped, the lightening light, traction light and skid light all came on and would not accelerate. Car was on but no gas pedal in the middle of the highway. Oil was changed a week before and no leaks on ground but oil is low. It is very dangerous as it has done this several times over the last month and has caused me to almost be in several wrecks because speed drops and cars almo... Read more
Incident date: Mar 6, 2023
The clutch has been slipping for a while. Over the last week the situation has become worse. Today the slippage resulted in failing to accelerate ended up in a stall while on the on ramp on a highway and narrowly escaped being rear ended by an 18 wheeler which barely managed to stop 2 feet behind. The clutch on this vehicle has been deffective since I bought it (I have driven a manual truck for 20... Read more
Incident date: Mar 6, 2023
On 2-17-23, the right rear brake hose ruptured. The brake pedal sunk almost to the floor and two different brake warning lights came on. The brake fluid reservoir had no visible fluid in it and I saw fluid on the right rear tire. That day I took the vehicle to a dealership in Beaverton, OR without accident or injury. In September 2020 both front flexible brake hoses were replaced due to Recall... Read more
Incident date: Mar 6, 2023
We purchased this vehichle and the steering wheel has a slit through it like its been deployed i would like to make sure it is safe also the side passenger seat the front seems like something is pocking you through the seat like it is not supposed to be there also the whole steering system seems off and not safe . I would like it to be noted and a recall should be made before injury to anyone.
Incident date: Mar 6, 2023
I purchased 2022 GMC Sierra HD last year. Due to Micro Chip shortages at the time GMC provided custo.ers a $50.00 credit and notice that they provide the chips ASAP and that it should be provided by December 2022. I like many others accepted the risk for not having parking assist sensors and other features for this period of time. I contacted GMC last month after speaking with my dealer and was... Read more
Incident date: Mar 1, 2022
I own a 2013 hyundai elantra with around 53k miles at the time of making this complaint. My problem was that the steering coupler failed and would cause the steering wheel to make a clunking noise when steering left and right. Also when i go over a bump my steering wheel would vibrate and on top of that my car would sometimes drift slightly left or right which puts me at risk for an accident. than... Read more
Incident date: Mar 6, 2023
Hello we had a complete shut down at 5 pm Friday at an intersection this past weekend. While at the light, the car just 'shut off'. The van did start back up with in 2 minutes. There are no engine, battery, etc. warning lights currently displayed. This has happened twice with in the past 6 month. Main battery and auxiliary are both new. All connections are torqued to spec. Very dangerous sit... Read more
Incident date: Mar 5, 2023
The contact owns a 2015 Ford Escape. The contact stated that the instrument panel had gone blank. The contact stated that due to the failure, the tachometer, speedometer, tire pressure, and check engine warning light features were made inoperable. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The manufacturer referred the contact to th... Read more
Incident date: Mar 5, 2023
The driveshaft and front axles are completely covered in pitted rust when delivered. Long-term strength and safety of vehicle drive train at risk.
Incident date: Mar 5, 2023
I own a 2017 Ford Escape eco boost which had 50,000 miles on it when SEVERE ENGINE OVERHEATING, SHUT DOWN ENGINE IMMEDIATELY flashed on my dash screen while I was driving around town. I let the engine cool, added coolant to the dry reservoir and immediately took my car to the mechanic where it was eventually diagnosed with coolant leaking into the engine. The No 2 cylinder was cracked and I woul... Read more
Incident date: Mar 5, 2023
1. FAILURE ITEM: TRANSMISSION. REVERSE GEAR FAIL. AVAILABLE FOR INSPECTION. 2. UNABLE TO REVERSE VEHICLE IN AN EMERGENCY SITUAION. 3. NO 4. NO 5. NO IT APPEARS FROM WHAT I'VE FOUND ON THE INTERNET, FORD IS AWARE OF THE PROBLEM THAT CAUSES THE MALFUNCTION IN QUESTION. BASED ON WHAT I'VE READ IT APPEARS TO BE A MANUFACTURING DEFECT, AND THE BURDEN OF REPAIR IS PUT ON THE CONSUMER.
DODGE
GRAND CARAVAN
(2013) — POWER TRAIN
Mar 5, 2023
Incident date: Jan 25, 2023
I recently purchased this vehicle and I have had the problem from the beginning. When driving and slowing down. Usually around 5th gear or slower, it will shift hard into the lower gear with an obvious noise(thunk) coming from the rear of the vehicle. You can also slightly feel this. I have tried to duplicate the issue without using brakes to rule that out and I have done so. It is definitely not ... Read more
DODGE
GRAND CARAVAN
(2013) — ENGINE
Mar 5, 2023
Incident date: Jan 25, 2023
My 06 s60 has blown 3 charge air hoses in the EXACT same spot. (The hose behind the radiator.) A golf-ball sized hole blows out in a bend in the hose while driving. The car will idle , but throttle up at all. The dealer says this is a fluke.
DODGE
GRAND CARAVAN
(2013) — FUEL/PROPULSION SYSTEM
Mar 5, 2023
Incident date: Jan 25, 2023
The TIPM fuse box under the hood has a malfunction which causes certain components to randomly start and stop working. This has caused the engine to stay running while the ignition is off, has caused the fuel pump to start and stop, has caused the ABS brake system to fail, and causes major component issues with lights and other electrical parts. This has been reported several times to Chrysler and... Read more
Incident date: Mar 5, 2023
Locked up in 1st gear while driving.
Incident date: Mar 5, 2023
Locked up in 1st gear while driving.
DODGE
GRAND CARAVAN
(2017) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 4, 2023
Incident date: Dec 1, 2022
When making a left hand turn, at any speed over 35mph, the rear of the bike wobbles, and the front tires, at least one if not both begin to automatically brake. I’ve looked into it, it appears to be related to a SAS/VSS issue with the suspension and stability having too much play. I’ve researched and found that so many people reported it to NHTSA that you have an article, 137209. They will n... Read more
Incident date: Feb 14, 2023
While driving down the highway, I heard a ding and the service trailer brake message appeared. Several minutes later, while driving about 30 mph and coming to a stop, I heard the ding again, the service trailer brake message appeared again, then all electric components died. I had no lights or gauges working, the radio turned off, the a/c turned off, I loss all steering capabilities as my steering... Read more
Incident date: Aug 1, 2022
While driving down the highway, I heard a ding and the service trailer brake message appeared. Several minutes later, while driving about 30 mph and coming to a stop, I heard the ding again, the service trailer brake message appeared again, then all electric components died. I had no lights or gauges working, the radio turned off, the a/c turned off, I loss all steering capabilities as my steering... Read more
Incident date: Jan 1, 2019
There is an issue with the dash of this vehicle. The dash AC button does not work at all, and the pre collision is not working either. The Ford dealerships local to me refuse to even look at it, even though there is a recall on this exact issue, put out by Ford. Recall 22S65. Getting Ford to do anything for you is a joke. There is one dealer in the entire state that works on Ford chassis rv's and ... Read more
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Mar 3, 2023
Incident date: Feb 24, 2023
I am writing to formally file a complaint against Hyundai USA regarding the engine damage, defect caused by connecting rod bearing failure that I am experiencing with my 2012 Hyundai Veloster. Hyundai is fully aware that countless owners have experience the same issues and have sent letters detailing the problems. I have always choose a Hyundai affiliated dealership to have all my services and rep... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE
Mar 3, 2023
Incident date: Feb 24, 2023
I am writing to formally file a complaint against Hyundai USA regarding the engine damage, defect caused by connecting rod bearing failure that I am experiencing with my 2012 Hyundai Veloster. Hyundai is fully aware that countless owners have experience the same issues and have sent letters detailing the problems. I have always choose a Hyundai affiliated dealership to have all my services and rep... Read more
DODGE
GRAND CARAVAN
(2018) — POWER TRAIN
Mar 3, 2023
Incident date: Feb 24, 2023
Check engine light came on. Vehicle would shake and have trouble accelerating when I put my foot on the gas pedal, it was worse if gone above 45 MPH. Vehicle was sent to mechanic for diagnosis and repair. P0302 code was read for #2 fuel cylinder misfire. PCV valve, Coil pack, All spark plugs, & Fuel injector were replaced. Check engine light is still on. Vehicle cannot be operated under mechanics ... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Mar 2, 2023
Incident date: Aug 1, 2022
My X5 was accelerating on its own. I was able to control the speed with the brakes but once I took my foot off the brake the vehicle would accelerate again. It went as fast as 50 MPH. I did shut off the vehicle at a stop light to disengage any possible system. The car continued to accelerate once I let off the brake. Once home, my garage smelled horribly of burnt rubber from riding the brake pad... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Mar 2, 2023
Incident date: Aug 1, 2022
The contact owns a 2017 Kia Soul. The contact stated while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the oil filter needed to be replaced. The vehicle was repaired, and an oil change service was performed; however, the failure persisted. The contact stated that the oil warning light was intermittently il... Read more
Incident date: Feb 20, 2023
After my test, here's what I found: If the cruise control is Off and you press and hold the cruise control button for more than 2 seconds, the speed limit function activates as indicated by the "Limit" indicator on the multi-function display. In this mode, if the vehicle speed exceeds the limit speed and you press on the gas, the power is immediately cut off, and you can't accelerate. If the ve... Read more
DODGE
CHALLENGER
(2018) — ELECTRICAL SYSTEM
Mar 1, 2023
Incident date: Oct 29, 2022
I was driving and I smelled smoke, saw smoke coming from my center console. I turned and looked the backside of my center console was on fire.
Fire
Incident date: Jan 23, 2023
The headlights are so dim that the Cadillac SRX is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! This car has been garage kept and is very low mileage. Please respond to this. Thanks !
Incident date: Jan 23, 2023
The contact owns a 2016 Nissan Rogue. The contact stated while the vehicle was parked for approximately 5 minutes, she attempted to open the vehicle using the key fob, but the vehicle failed to respond. The contact used the key and was able to open the door. The contact stated upon turning the key in the ignition switch, the vehicle failed to start. The vehicle remained at the parking lot. The dea... Read more
Incident date: Jan 23, 2023
The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.
Incident date: Dec 2, 2022
The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.
Incident date: Dec 2, 2022
The van will randomly shut off while driving. it may happen out of the blue while on the highway, hitting a bump, or even driving at slow speeds. The instrument panel remains on, I can put the van in neutral while still moving and restart the van. Sometimes it happens multiple times a week, sometimes it happens only a few months. There are no check engine light on or anything else.
Incident date: Feb 26, 2023
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was taken to the dealer and the recall repair was performed; however, the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the failure. The failur... Read more
Incident date: Sep 22, 2022
No compression in cylinder 3 due to oil drainage in spark plug panel caused Loss of motive power and Almost a wreck so to vehicle shutting down on the interstate . As I look I see that this is in investigation already and needs to be took into consideration as soon as possible if our lives really matter to Kia as your customers . So very sad how the engines and fuel systems are on kias
Incident date: Sep 22, 2022
No compression in cylinder 3 due to oil drainage in spark plug panel caused Loss of motive power and Almost a wreck so to vehicle shutting down on the interstate . As I look I see that this is in investigation already and needs to be took into consideration as soon as possible if our lives really matter to Kia as your customers . So very sad how the engines and fuel systems are on kias
Incident date: Sep 22, 2022
When I start my car and depart the car feels like it is gonna die and when I accelerate the gears slip and the engine revs up when I am pressing on the brake and sometimes when I come to a complete stop after exiting the freeway my car dies and the battery light turns on and I have to put it in park and start the car again....
Incident date: Feb 28, 2022
The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was parked, the passenger attempted to open the front passenger’s side door and after the door was unlocked, the outside door handle detached. The contact stated that the door latch was causing an issue with the inside passenger’s side door handle. The vehicle was previously repaired under recall. The contact stated... Read more
Incident date: Jan 23, 2021
The contact owns a 2010 Dodge Journey. The contact stated while driving 65 MPH with the cruise control activated, the vehicle independently accelerated. The contact attempted to deactivate the cruise control feature however, the vehicle failed to respond. The contact depressed the brake pedal and the vehicle slowed down and the contact was able to pull over to the side of the roadway and turned of... Read more