Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Jun 1, 2023
Incident date: Jun 1, 2023
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 22V796000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The con... Read more
Incident date: May 30, 2023
My cam failed after lifter got stuck at 65k miles, dealership repairs went bad after the first repair attempt they covered. I drove the jeep 19 miles after I bought it.. Then the low oil pressure light came on as the engine locked up. Was at dealer 6 weeks but it was not repaired correctly before i picked it up. On the way home from dealer oil pressure light came on half a sec before the engine se... Read more
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL
Jun 1, 2023
Incident date: Nov 15, 2022
The main screen blanked out completely Heads up display Cruise and adaptive and blind spot indicators all ceases to function Air conditioner has lost function twice since I got the vehicle Leak in rear pipes Rear hatch intermittently doesn’t close properly thus an alarm stays on Driver side mirror won’t fold out after retraction Rear wiper goes off for not reason Lane departure is unre... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Jun 1, 2023
Incident date: Nov 15, 2022
The main screen blanked out completely Heads up display Cruise and adaptive and blind spot indicators all ceases to function Air conditioner has lost function twice since I got the vehicle Leak in rear pipes Rear hatch intermittently doesn’t close properly thus an alarm stays on Driver side mirror won’t fold out after retraction Rear wiper goes off for not reason Lane departure is unre... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 1, 2023
Incident date: Nov 15, 2022
Was told by service center that car was not safe to drive
Incident date: Mar 10, 2022
The vehicle's air condition has been broke down three times. It is leaking freon every where. It costs me $826 to fix the problems. The extended warranty only cover part of the issue. The Honda should cover all the freon leaking related problem.
DODGE
GRAND CARAVAN
(2013) - VEHICLE SPEED CONTROL
May 30, 2023
Incident date: May 18, 2023
ABS & Traction light flickers and stays on. Brakes have pulsed. This is very dangerous for my family and myself. Ram wants to charge me $$ for a manufacturing defect that they are all to aware of. This not fare.
Incident date: May 29, 2023
Emergency braking did not engage when coming up to a stopped car. Nor any of the warning lights or warning sound came on.
Crash
Incident date: May 28, 2023
2016 SE 2.4L AWC. Purchased car in February 2022 at 66k miles. In December of 2022 at 78k miles, car lost majority power while traveling at 40 MPH, threw 'Tranmission Servie Required' warning light. Drove 3 blocks home, parked for 2 hours. Turned car on and drove normally without lights. Previous event happened x3 before changing transmission fluid in February 2023. From February to May, roughly 5... Read more
Incident date: May 28, 2023
2016 SE 2.4L AWC. Purchased car in February 2022 at 66k miles. In December of 2022 at 78k miles, car lost majority power while traveling at 40 MPH, threw 'Tranmission Servie Required' warning light. Drove 3 blocks home, parked for 2 hours. Turned car on and drove normally without lights. Previous event happened x3 before changing transmission fluid in February 2023. From February to May, roughly 5... Read more
Incident date: May 28, 2023
2016 SE 2.4L AWC. Purchased car in February 2022 at 66k miles. In December of 2022 at 78k miles, car lost majority power while traveling at 40 MPH, threw 'Tranmission Servie Required' warning light. Drove 3 blocks home, parked for 2 hours. Turned car on and drove normally without lights. Previous event happened x3 before changing transmission fluid in February 2023. From February to May, roughly 5... Read more
Incident date: May 5, 2023
Drivetrain malfunction, made car inoperable. Went into park mode. No neutral ability to move. Had to be special tow. Car is 2 days old. Only 200 miles on odometer. Check internet, many many same issues.
Incident date: Mar 1, 2021
I have my car serviced 4(four) times, most recently on May 26, 2023 at Tesla Sterling, VA Service Center. While traveling with family on May 27, 2023, we had three false warning incidents, each caused serious confusion and distress: 1. On May 27, at 12:47pm on Alder Woods Dr. at Fairfax VA - my car issued a false warning for a legally parked car on the street. 2. On May 27, at 6:51pm on I-495Sout... Read more
Incident date: Mar 1, 2021
Truck has disabled ABS braking due to failure. Shows no code on ABS module. Will not let cruise or ABS work and Constantly beeping at driver.
Incident date: May 27, 2023
Vehicle body damage. Vehicle car parts damage.
Crash
Incident date: May 27, 2023
Vehicle body damage. Vehicle car parts damage.
Crash
Incident date: May 26, 2023
On 21 April 2023 while driving on a highway, the US specification 2023 Audi Q5 engine began to make noise and a yellow engine warning light came on. During the process of moving the vehicle off the highway to a safe location to stop, the engine began to progressively lose power and the noise became much more noticeable and distinctly sounded like metal on metal. The Audi repair shop provided a rep... Read more
DODGE
GRAND CARAVAN
(2013) - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
May 26, 2023
Incident date: May 26, 2023
I get the message “Passanger Restraint System Failure” at random times.
Incident date: May 2, 2023
The contact owns a 2013 Dodge Grand Caravan. The contact stated that while driving at 60-65 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer; however, no failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 15,000.
Incident date: May 15, 2023
The contact owns a 2015 Ram 1500. The contact stated that while driving at approximately 75 MPH, he heard an abnormal sound under the hood of the vehicle before the vehicle started to hesitate. The contact stated that he was able to maneuver the vehicle off the roadway and the vehicle stalled. The contact was unable to restart the vehicle. No warning lights were illuminated. The vehicle was then t... Read more
Incident date: May 15, 2023
The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the ... Read more
Incident date: May 19, 2023
The vehicle does not trigger brake lights when it is using Regen braking or the ipadel mode. This can cause a safety hazard for the person behind me to crash into me without the brake lights warnings
Incident date: May 19, 2023
the Hyundai ioniq 5 doesn't turn on its brake lights when you're using single-pedal driving, as shown in this youtube video: https://youtu.be/U0YW7x9U5TQ?t=97 these should be recalled because you can bring the vehicle to a complete stop without the brakes turning on
Incident date: May 19, 2023
The contact owns a 2017 Chevrolet Tahoe. The contact stated that while stopped at a stop light, another vehicle crashed into the rear of the contact's vehicle. As a result, the contact’s vehicle shifted forward into another lane. The contact stated that the cabin was filled with smoke and she had to abruptly exit the vehicle. The contact sustained an injury to the right knee, back, neck, and rig... Read more
Crash
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: WARNINGS
May 24, 2023
Incident date: May 22, 2023
False forward collision took place on May 24, 2023 at 6:18pm on Rt. 50 Arlington, VA in the following form: I was driving on my way home, while driving around 35mph (limit is 45mph), a car in front of was taking the left lane dedicated to turn left, which slowed down. I was going slow (35mph) and there was more than enough space between me and the car in front of me. At this point Tesla's forward ... Read more
Incident date: May 13, 2023
Rear suspension on 2020 and older model s and x is not adjustable for alignment. Factory camber comes 2 aggressive which burns only the very inner part of the tire at a rapid pace. Upon checking tread depth with gauge you will not see this wear and tires will appear to be good. Tire wear is not visible unless you crawl under vehicle and inspect visually. Many Many reports of blow out tire due to... Read more
DODGE
RAM 1500
(2009) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
May 24, 2023
Incident date: May 23, 2023
The contact owns a 2008 Ford F-350. The contact stated that on several occasions while the accelerator pedal was depressed, the contact noticed a burning odor throughout the vehicle. The contact stated that the rear driver’s and passenger’s side wheels inadvertently locked without warning then released. No warning lights were illuminated. The vehicle was taken to the dealer where the brake ped... Read more
DODGE
RAM 1500
(2009) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
May 24, 2023
Incident date: May 23, 2023
The contact owns a 2008 Ford F-350. The contact stated that on several occasions while the accelerator pedal was depressed, the contact noticed a burning odor throughout the vehicle. The contact stated that the rear driver’s and passenger’s side wheels inadvertently locked without warning then released. No warning lights were illuminated. The vehicle was taken to the dealer where the brake ped... Read more
Incident date: May 11, 2023
The contact owns a 2009 Dodge Ram 1500. The contact stated that upon inspecting the vehicle, it was discovered that the fuel tank was not completely secured to the vehicle and was hanging down from the subframe. The failure was caused by a corroded subframe attaching the fuel tank straps to the vehicle. Both fuel tank straps had failed due to the subframe corrosion. The local dealer and manufactur... Read more
Incident date: May 11, 2023
The contact owns a 2009 Dodge Ram 1500. The contact stated that upon inspecting the vehicle, it was discovered that the fuel tank was not completely secured to the vehicle and was hanging down from the subframe. The failure was caused by a corroded subframe attaching the fuel tank straps to the vehicle. Both fuel tank straps had failed due to the subframe corrosion. The local dealer and manufactur... Read more
DODGE
CHARGER
(2006) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
May 24, 2023
Incident date: May 24, 2023
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the brake pedal was depressed and remained on the floorboard. The contact stated that a loud popping sound was heard, and the vehicle came to a stop with the stopping distance extended. The brake warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the front driver’s side brake hos... Read more
Incident date: May 18, 2023
It was a really cold night. My niece got in my truck in the passenger side back door. When we got to the grocery store 10 minutes later, that door refused to open. When I hit the lock/unlock button, it didn't even sound like it engaged at all in that door panel. The manual lock could neither be pushed down or pulled up. As soon as it got warm out again, the door opened and the locking mechanism w... Read more
Incident date: May 18, 2023
It was a really cold night. My niece got in my truck in the passenger side back door. When we got to the grocery store 10 minutes later, that door refused to open. When I hit the lock/unlock button, it didn't even sound like it engaged at all in that door panel. The manual lock could neither be pushed down or pulled up. As soon as it got warm out again, the door opened and the locking mechanism w... Read more
DODGE
GRAND CARAVAN
(2014) - STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
May 23, 2023
Incident date: May 21, 2023
I heard a series of loud pops coming from the vicinity of my driver door hinges, while inside the vehicle with the door closed, over the course of several days. I could not identify exactly where they came from until the driver door stopped operating properly. Upon inspection I could see several small holes in the front inside edge of the driver door and after comparing them to the passenger side ... Read more
Incident date: Dec 27, 2021
A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .
Incident date: May 23, 2023
The contact owns a 2004 Honda Element. The contact stated while driving 45 MPH, the rear trailing arm detached from the vehicle. The vehicle was not drivable. The contact towed the vehicle to her residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 201,000. The VIN was not avai... Read more
Incident date: May 18, 2023
The contact owns a 2015 Toyota Rav4. The contact stated that while driving at speeds between 20-30 MPH the vehicle had experienced a severe shutter and vibration coming from the rear end and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufact... Read more
Incident date: May 22, 2023
As I was pulling off from a stop sign, passenger and driver airbags deployed unexpectedly with no reason causing the front windshield to shatter and leaving the steering wheel busted open along side passenger dash. Also leaving me with burns, scratches on my chin and small shards of glass in my face and forearms.
Incident date: Jan 25, 2023
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. ... Read more
Incident date: Jan 25, 2023
I was driving on I-20 when a line of cars suddenly slammed on their brakes in front of me. I slammed on my brakes as well but was unable to stop before hitting the car in front of me. The front of the car was very damaged but the car I hit had minimal damage on the bumper only. My 15 year old daughter was in the backseat and had to injuries, I was driving and only suffered a burn from the airbag a... Read more
Crash
Fire
Incident date: Apr 9, 2023
-The windshield has cracked in the same place for no apparent reason. -The cracked windshield can affect the use of the safety systems built into the windshield. -I'm not sure how this can be "reproduced" as we are talking about a broken windshield although the windshield has been fixed already once and now, the second break has occurred. -Not inspected but replaced once. It is currently broken a... Read more
Incident date: May 20, 2023
The contact owns a 2021 Volkswagen Atlas Cross Sport. The electronic power control (ECP) and check engine warning light was illuminated after driving approximately 20 to 30 minutes at 55 MPH or higher, the vehicle suddenly powered off inadvertently. The contact would restart the vehicle immediately. The vehicle was taken to the dealer who replaced the O2 sensor and the pressure pump. The failure p... Read more
DODGE
GRAND CARAVAN
(2018) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
May 21, 2023
Incident date: May 1, 2022
A two-month old Tesla model Y encountered phantom braking at least 12 times in 5 days while Autopilot was activated. All incidents happened in a 4000 miles round trip on I-5 in California, I-10 in Arizona, and I-10 in Texas. The vehicle underwent automatic braking without any prior prediction. As a result of these incidents, there was a potential risk of the rear vehicle colliding with my own vehi... Read more
DODGE
GRAND CARAVAN
(2013) - SERVICE BRAKES
May 20, 2023
Incident date: May 20, 2023
RE: Safety Recall 16S24 Why is my 2014 F-150 not covered under Ford's safety recall (16S24) of a defective brake master cylinder? 16S24 covers defective master cylinders for the 3.5L V-6 Ecoboost engine, but not the 3.7L V-6 engine. Upon further research, it appears that both the aforementioned engines use the same master cylinder. See Motorcraft part no. BRMC203 (Brake Master Cylinder). Accordi... Read more
Incident date: May 20, 2023
Since I purchased this car in 2020, I have regularly experienced my car stalling out because of the auto idle function. The car shuts off when I brake and then does not turn back on, leaving me stranded in traffic until I can manually shut off my car and turn it back on. This is a major safety hazard that Honda has yet to properly address. Honda had a recall to "fix" this, which was just a softwar... Read more
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
May 19, 2023
Incident date: May 19, 2023
My rear backup camera isn't working all the time. I feel this is a huge safety issue and needs to be recalled.
DODGE
GRAND CARAVAN
(2018) - EXTERIOR LIGHTING
May 19, 2023
Incident date: May 19, 2023
To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" l... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE AND ENGINE COOLING
May 19, 2023
Incident date: May 18, 2023
The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at approximately 50 MPH, the vehicle lost motive power and stalled. The contact was informed that the vehicle was not holding a charge. Additionally, the vehicle failed to start. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehic... Read more
DODGE
GRAND CARAVAN
(2013) - AIR BAGS
May 19, 2023
Incident date: Dec 1, 2022
The contact owns a 2007 Nissan Titan. The contact received notification of NHTSA Campaign Number: 23E012000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the a... Read more
DODGE
GRAND CARAVAN
(2017) - LANE DEPARTURE: WARNING
May 19, 2023
Incident date: Apr 30, 2023
When driving the collision mitigation and brakes apply , flash dash and shake wheel violently. Almost loss of vehicle control. Almost not drivable on 2 lane roads This happens multiple times during any driving. This has been ongoing since Purchase and has been reviewed by Honda dealer without correction. Only recourse was replace controls at owner cost even while under new car warranty