Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jun 11, 2023
Insurance claims representative informed me that steering wheel air bag didn't deploy when I wrecked 2017 Chevy Colorado. I suffered multiple injuries. Broken ribs, broken sternum, broken femur in 2 places, concussion,lung collapsed. No warnings no message. I'm gonna email the insurance company and ask them to report it to the Chevy company and file a police report since they are in possession of ... Read more
Crash
1 injured
Incident date: Jun 10, 2023
I was driving along the street when the engine went dead. I shifted into neutral, cranked the engine and restarted the engine. I almost got hit. This has now happened several times with myself and other drivers.
Incident date: Jun 9, 2023
I am filing the following two incidents regarding false and faulty warnings of the forward collision system. I also filed "bug reports" with the manufacturer, will ask for a service appointment. 1.On June 7, 2023 at 9:10am while I was driving from Fairfax, VA to Arlington, VA on Rte 50, this section of the road had 3 lanes, the left most lane was blocked with a car signaling for a left turn. I am ... Read more
Incident date: Jun 9, 2023
I am writing to formally lodge a complaint regarding the persistent and premature failure of motor and transmission mounts on the 2014 Audi S6, manufactured and sold by [Automaker Company Name]. This issue has resulted in significant inconvenience and financial burden and, more importantly, poses profound safety implications for the passengers and drivers of affected vehicles. Background: I own a ... Read more
Incident date: Jun 9, 2023
crossings guards furthers aways ?.
Incident date: May 2, 2023
Reporting an old incident as it matches an issue with the current open investigation on the Emergency Collision Brake system in the Honda CR-V line. Was driving down the highway unobstructed, no vehicles in front of me but had vehicles a fair distance behind me. Emergency forward collision system engaged with no warning, with zero obstructions, and stopped my vehicle on a dime. Had the cars behin... Read more
Incident date: May 2, 2023
Reporting an old incident as it matches an issue with the current open investigation on the Emergency Collision Brake system in the Honda CR-V line. Was driving down the highway unobstructed, no vehicles in front of me but had vehicles a fair distance behind me. Emergency forward collision system engaged with no warning, with zero obstructions, and stopped my vehicle on a dime. Had the cars behin... Read more
Incident date: Jun 8, 2023
The drivers side trim piece that runs vertically on the edge of the windshield and holds the rubber gasket in place came loose at the top and allowed the rubber gasket to flap around and hit the window, trim, and windshield. I was on the highway for a relatively short distance so it didn't come off completely. If it had flown off the car it could have caused an accident or hit someone else's veh... Read more
Incident date: Jun 6, 2023
The AC has failed 3 times on my car. I have had the car since 2017 (73,000 miles) and today marks my 3rd time taking the car in for an AC issue (blowing warm, unable to cool cabin). This has been frustrating since Honda has been known to be reliable. It is very unfortunate that they cannot place a recall on this car due it it lacking a "safety" issue. I live in Southern California and during the s... Read more
Incident date: Jun 6, 2023
Purchased my 2012 Corvette Grand Sport used on 06/08/2023 and the first night parked in my garage noticed a seriously strong fuel smell. Have run down to half tank and parked it again and still have the strong smell. Dropped off at my local Chevrolet dealer for inspection. Research shows this is a common issue with this model year. Chevrolet has issued service bulletin15682 for this apparent issue... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jun 7, 2023
Incident date: Jul 1, 2022
Steering assist warning message came up on dash and then transmission failed … had transmission fixed and steering assist warning is still there … checked into it and it’s the stabil track system that supposedly there is a recall for but my vin number doesn’t show it as a recall but other vehicle’s matching mine does
DODGE
GRAND CARAVAN
(2013) - ENGINE
Jun 7, 2023
Incident date: Mar 18, 2023
The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving at an undisclosed speed, the "Engine Coolant Overheating" message was displayed, and the check engine warning light was illuminated. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was a misfire in the engine and the coolant level was low. The contact added more coola... Read more
Incident date: Jun 4, 2023
My brand new 2023 Toyota Corolla Cross has 2 issues: 1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'. 2) There is paint peeling from my front bumper for no reason. Brian Kessler at Marietta Toyota said “it's likely because when I ordered my car in 'white', the bumper was black, so they p... Read more
Incident date: Jun 4, 2023
My brand new 2023 Toyota Corolla Cross has 2 issues: 1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'. 2) There is paint peeling from my front bumper for no reason. Brian Kessler at Marietta Toyota said “it's likely because when I ordered my car in 'white', the bumper was black, so they p... Read more
Incident date: Dec 15, 2022
Steering wheel feels sticky when driving
DODGE
GRAND CARAVAN
(2011) - STEERING
Jun 6, 2023
Incident date: Mar 31, 2023
Power steering and stabilitrak go out while driving, its happening about 90% of the time now.
DODGE
GRAND CARAVAN
(2011) - POWER TRAIN
Jun 6, 2023
Incident date: Mar 31, 2023
The contact leased a 2021 Ford Ranger. The contact stated that while driving at an undisclosed speed, he noticed a cloud of white smoke coming from the exhaust. The contact then stated that while driving at various speeds, the vehicle failed to shift into the intended gear. Additionally, the contact stated that while shifted into drive(D) or reverse(R), he heard a clunking sound and while shifted ... Read more
DODGE
GRAND CARAVAN
(2011) - STEERING
Jun 6, 2023
Incident date: Mar 31, 2023
Power steering and stabilitrack go out while driving
Incident date: Jul 10, 2020
I took my vehicle in for one of the recalls to replace the sensor mat for the passenger airbags. About a year went by and a warning came on and said problem with the SRS System Airbag and to get the issue checked out. This happens when a passenger is in the front passenger seat and the airbag is turned off when this alert comes on. I brought it back to the dealership, only for them to say that it ... Read more
Incident date: Jul 10, 2020
Car keeps saying shift to park after being in park. Does not allow car to turn off at all. I literally sat in the car for 30 minutes trying to get it to work. I just purchaswd this car in January and this should not be happening. Please assist
DODGE
GRAND CARAVAN
(2013) - TRACTION CONTROL SYSTEM
Jun 6, 2023
Incident date: Jun 4, 2023
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving approximately 75 MPH and approaching a bend, the vehicle lost motive power and shuddered. The traction control and check engine warning lights were illuminated. There was smoke coming from the vehicle. The vehicle had previously lost motive power and stalled. The vehicle was taken to the local dealer, where it ... Read more
Incident date: Apr 7, 2023
The headlight high beams do not properly light upward and the service center refuses to replace the headlight. They also had another new car the same way. Both defective which is a manufacturing problem and safety risk.
DODGE
GRAND CARAVAN
(2010) - STRUCTURE:BODY
Jun 6, 2023
Incident date: Jun 5, 2023
My Viper is displaying the symptoms of your recall 15V-178 (see below) unsafe door release. I called Dodge and they said my vehicle was serviced for this recall in Sept 2015, but cannot produce receipt for the work. The same door lock problems as 15V-178 are now showing up on both of my doors. I would like to know if I have any recourse here? https://chrysler.oemdtc.com/246/safety-recall-r14-nht... Read more
DODGE
CHALLENGER
(2022) - POWER TRAIN
Jun 5, 2023
Incident date: Sep 1, 2022
2018 CLA250 30k miles, leaving the airport the car suddenly felt as if it lost power and slowed un-commanded. It then began to operate normally for the 50+ mph drive home. Upon reaching my neighborhood, the car began to make a clunking, popping sound when under load less than 30 mph. The days after the vehicle continued to experience the same issues every time it was driven. I took the car to a l... Read more
DODGE
CHALLENGER
(2022) - UNKNOWN OR OTHER
Jun 5, 2023
Incident date: Sep 1, 2022
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this veh... Read more
DODGE
CHALLENGER
(2022) - POWER TRAIN
Jun 5, 2023
Incident date: Jun 2, 2023
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this veh... Read more
Incident date: Apr 15, 2023
On three separate occasions my car has completely shut off WHILE DRIVING! I purchased it brand new in August 2022. Each time there was no warning lights or anything. I would notice I was losing speed. When I would look down at the dashboard and notice all the lights were off and the entire car was off. Each time it has happened I have been able to slow down and pull over. I've had to put the car i... Read more
Incident date: Apr 15, 2023
On three separate occasions my car has completely shut off WHILE DRIVING! I purchased it brand new in August 2022. Each time there was no warning lights or anything. I would notice I was losing speed. When I would look down at the dashboard and notice all the lights were off and the entire car was off. Each time it has happened I have been able to slow down and pull over. I've had to put the car i... Read more
Incident date: Apr 15, 2023
Vehicle compromised by tick tok theft trend causing crash a
Crash
Incident date: Jun 5, 2023
The Air Conditioner in my 2021 Jeep Wrangler with 15K miles caused two anaphylactic reactions to mold. On Wednesday May 31, 2023, immediately upon starting the Jeep engine and the AC fan starting I had a severe allergic reaction while driving that resulted in me having to pull over and administer my EPI pen and use my inhaler. At the time my soft top was off as were the windows and doors. On Sun... Read more
1 injured
Incident date: May 24, 2023
The contact owns a 2020 Ford Escape. The contact stated that when she opened the driver’s side door, she heard an abnormal popping sound. The contact stated that the door hinge had separated from the door frame. The contact stated that she could no longer roll the window down. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the door needed to be re... Read more
Incident date: May 18, 2023
When starting the vehicle, all the lights and alarms have come on and vehicle is not drivable. This has happened 4 times. 3/4 times the vehicle has started after an hour or two. One time I have had to have it towed in. I bought this car on April 27th. First time this happened was 5/29. I have been without the use of this car for 28 days today. The service manager called today and Mercedes is tryin... Read more
Incident date: May 18, 2023
coolant leaks at the cylinder head around the exhaust manifold , safety was compromised by car overheating in the middle of extremely high level traffic, problem confirmed by Mazda dealership, only inspected by dealership, there was no warning indicators from the vehicle. I could smell antifreeze the day before it overheated.
Incident date: May 18, 2023
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle ... Read more
DODGE
CHALLENGER
(2015) - ENGINE AND ENGINE COOLING
Jun 5, 2023
Incident date: May 18, 2023
The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 30 MPH, the vehicle suddenly decelerated and failed to properly accelerate. The vehicle was parked at the residence and later examined by an independent mechanic who discovered there was no anti-freeze in the engine. The mechanic determined that the water pump had failed. The vehicle was later towed to the local... Read more
Incident date: May 17, 2023
Front seat belts come unbuckled while driving. My wife commuted to work in this car for about 12 months (37 miles one way) and mentioned that sometimes the seatbelt would come unbuckled. I suspected that she was not getting it latched in properly and did not think much of it as when I looked at the seatbelt it functioned properly. However our daughter started driving this car to and from school ... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2011) - STEERING
Jun 4, 2023
Incident date: Mar 1, 2022
After driving several hours on a very busy interstate, I stopped to get gas. When pulling out of the gas station my steering became inoperable. The warning indicator came on after I started to drive. I never had any indication that I needed to get my vehicle serviced prior to losing power steering. I had to have the vehicle towed to our mechanic. We were told the steering rack and pinion needed re... Read more
Incident date: Oct 1, 2022
The Honda Accord LX is equipped with a seven inch audio infotainment screen that does not detect nor capable of having wifi. The car's computer will update through Bluetooth and/or tethering to my phone. After I set up my hondalink and free att wifi(which wifi is on my phone), I went to Honda dealer I bought from and another local technician to speak to them about my phone tethered settings bein... Read more
Incident date: Oct 1, 2022
We had the recall repair done for the crackling speakers issue but it started again and is worse. The crackling sounds like rocks hitting the windshield and scares the heck out of everyone in the vehicle. Now when it does this we also get a network failure notice on the infotainment screen and then the infotainment system shuts down. Sure wouldn't expect these issues with a $50 K dollar vehicle ba... Read more
Incident date: Oct 1, 2022
Front right headlight assembly failed to function. After inspection, it was discovered that the ground point in the right front wheel well had corroded and broke off the frame. This caused all lighting in the front right headlight assembly to not function. This defect is reported multiple times on online discussion boards and should be a recall due to safety equipment, headlights.
Incident date: Apr 1, 2023
https://electricvehicleforums.com/forums/honda-civic-hybrid-12/civic-hybrid-ima-failure-bad-power-inverter-32102/index6.html On this link, there is a form of several other individuals experiencing the same issue that I experienced with this vehicle. Randomly, while driving, ON THE HIGHWAY, all the engine dashboard lights came on at once. The car stopped working. It shut down in the most dangerous... Read more
DODGE
GRAND CARAVAN
(2018) - SEAT BELTS
Jun 3, 2023
Incident date: Jun 3, 2023
The car shakes while the car is in idle. The car displays an illuminated crossed out child car seat and the word “on”. These two alerts do not turn off. Even though there is no one seated in a back and two adults are seated in the front seats. It also leaks fluid. I have an appointment with a ford dealer this Tuesday and I already contacted the ford corporate office. #CA********
Incident date: Apr 3, 2023
Tesla took my car in for service again, fixed nothing again. This time they messed up my dashcam even though it is clearly marked with bright red NOTICE stickers on both sides of the car that consent for audio and video recording is given by entering vehicle that is owned by me (not a lease). Car wouldn't charge yesterday, then I do the newest software update and when I get 3 miles down the street... Read more
Incident date: May 15, 2023
My key will not go into the ignition. It also starts to get hot. The steering column also starts to get hot. It also periodically smells like something is burning. The dealership wants to charge me $140 to look at it. I don't have the money. I have not been able to have anybody look at it because I don't have the money. This first happened back in February of 2023 but I got worse around June 1, 20... Read more
Incident date: Feb 1, 2022
Car would not start this morning. It’s driven every day, so it had not been sitting. Last service was 3/23 (today is 6/2/23), and the battery passed dealership inspection with no issues. Roadside serviceman stated this was the fourth “relatively new” Subaru he’d had to jump this week. Jumping the battery fixed the issue (for now), but the Subaru dealership, themselves, advised submitting a... Read more
DODGE
CHARGER
(2006) - POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Jun 2, 2023
Incident date: May 29, 2023
The contact owns a 2015 Jeep Renegade. The contact stated that while leaving his garage, the battery lost power and was completely drained. The vehicle was jumpstarted. The next day, the battery was drained again. The vehicle was jumpstarted again. Additionally, the vehicle failed to shift into park(P). There were no warning lights illuminated. The contact called the local dealer and who provided ... Read more
Incident date: Jun 1, 2023
The car for the longest time makes a screech at first start and sometimes at other times. Also the steering is off center and wheel turns left and right when brakes applied and when going over bumps. I had steering and shocks and struts replaced and adjusted as well as alignments done problems still there. I had those parts replaced due to originally having problems with handling. I took car b... Read more
Incident date: Jun 1, 2023
The car for the longest time makes a screech at first start and sometimes at other times. Also the steering is off center and wheel turns left and right when brakes applied and when going over bumps. I had steering and shocks and struts replaced and adjusted as well as alignments done problems still there. I had those parts replaced due to originally having problems with handling. I took car b... Read more
Incident date: Jun 1, 2023
Purchased new Tesla in November 2022, however noticed bulging in the side wall in Left rear tire. Went to Tesla service center again was told that they do NOT provide warranty tire - again purchased new tire again again I do not feel that I did anything to contribute to the bulging in the tire wall I believe the tire was defective and I am very dissatisfied with this brand of the tire replaced... Read more
Incident date: Apr 10, 2023
The contact owns a 2020 Jeep Gladiator. The contact stated while driving 65 MPH, the vehicle drove over a pothole and the steering wheel started to shake violently and vehicle swayed from side to side before regaining control. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front dampers. The vehicle was repaired; however, the failure r... Read more