Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) — AIR BAGS
Mar 15, 2023
Incident date: Jan 15, 2022
The contact owns a 2022 BMW i4. The contact stated that while pulling into her apartment's parking garage, the vehicle surged forward as the steering wheel independently maneuvered to the left without warning. The vehicle initially hit the rear bumper of her passenger's vehicle and then a concrete planter. The vehicle finally came to a stop once it hit her apartment building's wall. The air bags d... Read more
Crash
2 injured
Incident date: Mar 15, 2022
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power and stalled. Later after restarting the vehicle, the vehicle would not exceed 20 MPH. The vehicle was inspected by an independent mechanic who diagnosed that the throttle body to the accelerator pedal was faulty and needed to be replaced. The vehicle was not yet repaired. ... Read more
Incident date: Mar 15, 2022
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power and stalled. Later after restarting the vehicle, the vehicle would not exceed 20 MPH. The vehicle was inspected by an independent mechanic who diagnosed that the throttle body to the accelerator pedal was faulty and needed to be replaced. The vehicle was not yet repaired. ... Read more
DODGE
DURANGO
(2014) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Mar 14, 2023
Incident date: Nov 1, 2019
The contact owns a 2018 Ram 3500. The contact stated that while driving at various speeds, the vehicle experienced complete brake failure. While driving, the brake pedal was depressed but was stiff and slow to respond. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the hydro-boost needed to be replaced. The vehicle was... Read more
DODGE
GRAND CARAVAN
(2008) — SEATS
Mar 14, 2023
Incident date: Mar 14, 2023
There are several electrical problems with this vehicle that through research has proven to be a problem with several people with this vehicle. The speedometer lights only illuminate half of the numbers, which can cause an issue when its dark and you can't see your speed. The battery seems to be drained in about a year after installing new battery. The right rear tv in the headrest does not work... Read more
DODGE
GRAND CARAVAN
(2008) — ELECTRICAL SYSTEM
Mar 14, 2023
Incident date: Mar 14, 2023
There are several electrical problems with this vehicle that through research has proven to be a problem with several people with this vehicle. The speedometer lights only illuminate half of the numbers, which can cause an issue when its dark and you can't see your speed. The battery seems to be drained in about a year after installing new battery. The right rear tv in the headrest does not work... Read more
DODGE
GRAND CARAVAN
(2009) — ELECTRICAL SYSTEM
Mar 14, 2023
Incident date: Jul 1, 2022
Around 4:45 , was unable to access cruise control the message rapidly flashed., loss of headlights and all lighting for a few seconds. Was going 70 mph. I exited the interstate to turn around and go to my work on southbound the wrench light came on and I lost power steering, power, acceleration in my turn on the on ramp and proceeded off the road onto the incline somehow avoiding a rollover and te... Read more
Crash
DODGE
GRAND CARAVAN
(2009) — VISIBILITY/WIPER
Mar 14, 2023
Incident date: Jul 1, 2022
It started out as the van would not start almost everytime I got ready to leave and would have someone jump my battery, and it would start right back up. after a few weeks of having to do this, i had help jumping my battery once again but this time my wind shield wipers wouldnt shut off resulting in me having to take the fuse out and back in when it rains. when this happened the what i believe is ... Read more
Incident date: Mar 12, 2023
February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear f... Read more
Incident date: Mar 12, 2023
the vehicle has brakes with out cause. Two times I was on the street no cars in sight and the car just brakes without notice or cause. Then it happened again yesterday on the freeway. It was raining no cars close and it just brakes again in the middle of the freeway.
DODGE
GRAND CARAVAN
(2015) — SERVICE BRAKES
Mar 13, 2023
Incident date: Feb 8, 2023
The contact owns a 2014 Subaru Crosstrek. The contact stated while driving approximately 30-40 MPH, the brake pedal was depressed; however, the vehicle accelerated unintendedly, and then decelerated. There was no warning light illuminated. The contact stated that the failure reoccurred while reversing into a parking spot the following day. The dealer and the manufacturer were not notified of the f... Read more
DODGE
GRAND CARAVAN
(2017) — STRUCTURE:BODY
Mar 13, 2023
Incident date: Feb 1, 2023
On a trip from South Carolina to New York, both A-pillar trims blew off on the highway. I am attributing this to both the fluctuations in temperature in the prior 12 hours (over 30 degrees) and a known issue with this vehicle. It was also very windy out.
DODGE
GRAND CARAVAN
(2017) — EXTERIOR LIGHTING
Mar 13, 2023
Incident date: Feb 1, 2023
The connector for the Trailer is located in a location that in the wrong place, the cable from all RVs and trailers is located at the left side of the hitch, so in order to attach the cable you need to stretch the cable and got loose when you turn, you need to get out and reconnect. Since the cable got disconnected the emergency brake of the camper got activated and after that things go to the wr... Read more
Incident date: Mar 12, 2023
Driving on interstate using Tesla model 3 autopilot about 75 mph. Road narrowing from 3 to 2 lanes and I was in the merging lane approaching entry to 2 lane road. Cars were to my right, visible, but safely distant. Suddenly, unexpectedly the car started breaking, creating alarm for me, but was able to re-engage the accelerator and safely merged into 2 lane highway. If a car was closely following... Read more
DODGE
GRAND CARAVAN
(2012) — ENGINE
Mar 12, 2023
Incident date: Feb 2, 2023
My car has a very scary safety recall. The important notice that I received states that Ford Motor Company has authorized your dealer to provide you with vehicle pickup and delivery, a rental vehicle or other alternate transportation all for FREE. I live in a very large city and can't find one dealership that says they buy into this free service. Not even the dealership where I purchased the ve... Read more
Incident date: Mar 10, 2023
The car malfunction issue that is being reported is for the 2011 Toyota Yaris Gearshift and yes it is available upon request. The safety of small children were at risk when the vehicle was turned off no key in the ignition and no pressure on the break but the gear was pulled it shifted into neutral and completed an accelerated roll away with a small child inside. Not as of yet, has this vehicle be... Read more
Crash
DODGE
GRAND CARAVAN
(2012) — VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mar 11, 2023
Incident date: Mar 2, 2023
Upon returning from vacation, we found our moonroof had shattered. The vehicle was sitting in a parking garage at Logan airport in Boston for 7 days, with no evidence of any cause. The entirety of the glass was shattered and bowed up towards the center as if popping under tension. If the sunshade were open, shards of glass would have fallen upon myself and three children in the car. The descriptio... Read more
DODGE
GRAND CARAVAN
(2016) — ENGINE
Mar 11, 2023
Incident date: Jun 15, 2022
Warning lights starting flashing and vehicle went into "limp mode". Before I could completely pull over the engine started smoking. Taken to the dealer and while they were able to confirm the rod bearing was the failure, it also caused other failures so Kia wouldnt cover it under the warranty. I've did arbitration but still no help.
Fire
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Mar 11, 2023
Incident date: Jun 15, 2022
Vehicle has a recall notice but no remedy yet available. My clutch often gets close to over heating as I feel it start to slip in normal traffic conditions in heavy traffic. I often encounter very heavy traffic and must let the vehicles clutch cool down on the side of the road. Jeep dealerships tell me nothing they can do but replace factory clutch at owners expense. This is not fair, this SUV onl... Read more
Incident date: Mar 11, 2023
I was driving on a heavy highway when my power steering stopped working sending me all over the highway. Luckily I was able to pull over without getting hit. We took the car to ace Ford in Woodbury NJ just so they could look at it and was told the whole power steering rack and pinion had to be replaced. I have 112,000 miles. I know the Ford company recalled all 2011 Ford fusions for the same probl... Read more
Incident date: Mar 10, 2023
The horn has stopped working. Checked the fuse and it was good still. This is a safety issue.
Incident date: Mar 10, 2023
The horn has stopped working. Checked the fuse and it was good still. This is a safety issue.
Incident date: Mar 1, 2023
Sudden Excessive Oil Consumption, Engine Seized, Oil Pressure Alert Warning Failed to alert driver that the car was bone dry with no oil, and the Information Screen indicated that 25% Oil Life was Remaining, when the car was bone dry with no oil. FYI - GM paid for 50% on costs of a replaced repurposed engine. And yet there is/was no recall? They should have paid 100%
Incident date: Nov 6, 2011
My 2018 Dodge Ram 2500 has a known faulty issue with the HCU/ABS (hydraulic control unit/Anti-Brake System). My ABS light continues to flash while driving. This problem is very well known with 2017-2018 RAM trucks. The local dealership stated that the part is on backorder till August. This will be $1,000.00 + fix from dealership. This has been an ongoing issue, not just myself but many RAM ow... Read more
Incident date: Nov 6, 2011
Windshield cracked
Incident date: Mar 7, 2023
Elk hunting on a mountain towing trailer with UTV, road was somewhat rough in 4wheel drive suddenly engine goes into limp mode. It took almost 4 hrs to get off the mountain in limp mode....once off towed vehicle 200 miles to nearest dealer (redding,ca). Cause: A sensor in the overflow for the radiator failed and put the truck into limp mode. There was no actual engine failure or any low coolant. ... Read more
Incident date: Mar 8, 2023
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failu... Read more
Incident date: Mar 8, 2023
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failu... Read more
Incident date: Mar 8, 2023
I was driving on the highway and my car started to jerk when I accelerated and hit the brakes. I pulled over to see what was wrong with the car. It hesitated to start back up and when it did it stalled. My ESC light came on and my engine light came on before I pulled over. I was stuck on the side of a busy highway with a car that almost caused an accident when it jerked. Took the car to AutoZone f... Read more
Incident date: Feb 23, 2023
The contact owns a 2018 BMW 320I. The contact stated that while the vehicle was parked for a while, upon starting the vehicle, there was an abnormal fuel odor detected. The contact stated that the fuel tank ventilation warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was due to the fuel tank ventilation and power management s... Read more
Incident date: Mar 9, 2023
The undercarriage shield of my car disconnected and started dragging while I was driving in the rain. I did not collide into anything or hit a bump. I inspected my wheel well to discover a set of screws that were bunched up and not installed during manufacturing. I had to pull the shield from under my car so that I can continue to drive the vehicle. the shield is connected to the forward warning a... Read more
Incident date: Mar 8, 2023
Vehicle is known to have an issue with rusting subframe/crossmembers . Warranty on this vehicle was extended. (Service Bulletin 23-007-17, X69 Warranty Extension) However upon multiple dealer visits and requesting inspection was not notified that issue was happening. Approximately 1.5 years after warranty extension had expired noticeable issues started occurring including noises that got worse and... Read more
DODGE
GRAND CARAVAN
(2018) — EXTERIOR LIGHTING
Mar 9, 2023
Incident date: Mar 8, 2023
The steering column does not operate properly. The column no longer adjusts positions and more importantly, the turn signals work ad-hoc. When you start the vehicle, the turn signals tend to operate properly; however, after driving for approximately 15 minutes, the turn signals operate sporadically. THIS IS A SAFETY CONCERN as it's impossible to know when the turn signal will operate correctly ... Read more
DODGE
CHALLENGER
(2016) — ENGINE
Mar 9, 2023
Incident date: Feb 20, 2023
The contact owns a 2007 Nissan Murano. The contact stated while driving at various speeds, the check engine and ABS warning lights illuminated, and the vehicle suddenly lost motive power and would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local service center who diagnosed that the fuel sensor intake valve was faulty. The vehicle was not repaired.... Read more
Incident date: Mar 6, 2023
Reoccurring CEL p0430. It has been repaired several times and continues to return.
Incident date: Mar 6, 2023
The contact owns a 2021 Ford Escape. The contact stated that the rear brakes were not releasing as designed. There was an abnormal groaning sound detected while reversing. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the calipers needed to be replaced. The vehicle was repaired but the failure persisted. The manufactu... Read more
DODGE
GRAND CARAVAN
(2009) — ENGINE
Mar 9, 2023
Incident date: Mar 8, 2023
After driving the car and parking it in the garage we notice a "raw gasoline" smell. If we are driving and idle at a stop sign the heater (heating the interior) picks up the gasoline smell and the fumes come inside the car. We have to open the windows to air it out once moving. The problem appears to be getting worse, meaning the smell is getting stronger. We have contacted Nissan and they gave m... Read more
Incident date: Feb 1, 2023
The contact owns a 2016 Kia Sportage. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The oil warning light was illuminated. Additionally, the windows failed to roll down as needed. The dealer was made aware of the failure and scheduled an upcoming appointment for the diagnostic test. The dealer advised the contact to add oil to the vehicle. The vehicle... Read more
Incident date: Jan 6, 2023
The contact owns a 2016 Kia Sportage. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The oil warning light was illuminated. Additionally, the windows failed to roll down as needed. The dealer was made aware of the failure and scheduled an upcoming appointment for the diagnostic test. The dealer advised the contact to add oil to the vehicle. The vehicle... Read more
DODGE
CHALLENGER
(2008) — HYBRID PROPULSION SYSTEM
Mar 8, 2023
Incident date: Jan 27, 2023
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
DODGE
CHALLENGER
(2014) — BACK OVER PREVENTION: WARNINGS
Mar 8, 2023
Incident date: Feb 25, 2023
The USS Park Assist safety feature was eliminated from the vehicle without providing an alternative method or feature to monitor the front of the parked car in case an object or child was placed in front of the car after it was parked. The original USS Park Assist feature would detect this but the current Vision feature would not if the object or child is closer than 3 feet. It is irresponsible fo... Read more
Incident date: Dec 23, 2022
When I am driving at high speeds, 60+ MPH, the steering wheel starts to act up. The wheel feels as if it locks and needs to be jerked out of position to move. Sometimes when I am turning, the wheel feels as if it locks and again I need to jerk it out of position, which makes me swerve. It does not happen when I am driving on the street or at low speeds, it happens at higher speeds. The wheel somet... Read more
Incident date: Dec 23, 2022
On 2/25/23 we started noticing the smell of gasoline around the 2014 dodge challenger, so we stated looking around the gas cap and down around the gas tank and noticed a small few drops of gasoline on the ground near the gas tank. But Didn't notice exactly where the leak was coming from the tank or around the tank. So keep an eye out over the next week then we started noticing a bigger drip mar... Read more
Incident date: Dec 23, 2022
The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the ve... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2012) — ENGINE AND ENGINE COOLING
Mar 8, 2023
Incident date: Nov 1, 2022
The contact owns a 2012 Chevrolet Sonic. The contact stated that after the vehicle was taken to an independent mechanic for routine oil change services, there was an abnormal oil odor inside the vehicle. The contact stated that while the vehicle was parked, smoke was coming from underneath the hood and after opening the hood, the contact became aware of a coolant leak. No warning lights were illum... Read more
DODGE
GRAND CARAVAN
(2012) — ENGINE
Mar 8, 2023
Incident date: Nov 1, 2022
Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction er... Read more
DODGE
GRAND CARAVAN
(2011) — VEHICLE SPEED CONTROL
Mar 8, 2023
Incident date: Feb 1, 2023
Jan. 2023 my coolant pump had blockage which caused the coolant hose to break and discharge coolant all over my engine and overheat. I have the repair receipt from Audi Dealer and requested a copy of the inspection report from them. Pictures also attached. I also have my car at the Audi dealer as we speak due to a week later the car would not accelerate properly with a Drive System Malfunction er... Read more
Incident date: Feb 20, 2023
My 2017 equinox which I purchased at this dealership starting burning excessive oil and has bad piston rings, they quoted me a $9500 for engine... I had those issues at 97500 miles and the dealership failed to properly inspect and fix the rings even though this motor was known for these issues. The failed piston rings should have been fixed when my vehicle was covered under warranty at approx 97,5... Read more
Incident date: Feb 20, 2023
My 2017 equinox which I purchased at this dealership starting burning excessive oil and has bad piston rings, they quoted me a $9500 for engine... I had those issues at 97500 miles and the dealership failed to properly inspect and fix the rings even though this motor was known for these issues. The failed piston rings should have been fixed when my vehicle was covered under warranty at approx 97,5... Read more