Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Mar 23, 2023
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering whee... Read more
Incident date: Mar 23, 2023
I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering whee... Read more
Incident date: Mar 17, 2023
The contact owns a 2022 Lincoln Corsair. The contact stated while driving approximately 20 MPH, the vehicle ahead stopped suddenly, and the contact had to abruptly stop the vehicle. The contact stated that the vehicle was equipped with the Forward Collision Avoidance system; however, the system failed to activate as needed. The contact stated no warning light was illuminated. The contact stated th... Read more
Incident date: Feb 2, 2022
Leaking fuel around defective fuel pump. Serious fire/fume hazard.
Incident date: Feb 2, 2022
Steering sticks and requires more effort at high speeds to steer. This makes minor steering adjustments unsafe at freeway speeds because the malfunction often makes me oversteer and sway from side to side in the lane. I noticed the issue with under 1000 miles on the car and have taken the car to the dealer I purchased the vehicle from. They have replicated the error but deemed it safe to drive. I ... Read more
Incident date: Feb 2, 2022
Driving home from work when my vehicle lost control, when trying to steer my steering wheel straight the rear end of my vehicle locked up and ended up in a guard rail , there was nothing in the road or any pedestrian or other cars I have no idea what caused my car to lock up but I don’t know what caused my car to lock up I know when my sales guys first go over my car he didn’t fully mention ev... Read more
Crash
DODGE
CHALLENGER
(2019) — VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mar 22, 2023
Incident date: Feb 14, 2023
The contact owned a 2021 Hyundai Sonata. The contact stated that while driving approximately 70 MPH, the sunroof suddenly fractured. The contact stated that there was no external cause to the failure. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact decided to trade the vehicle. The manufacturer was not made aware of the failure. The approximate failure ... Read more
DODGE
CHALLENGER
(2019) — STEERING
Mar 22, 2023
Incident date: Feb 14, 2023
The contact owns a 2017 Chevrolet Bolt EV. The contact stated while driving approximately 40 MPH and making either a left or right turn, the steering wheel failed to return to the center position. The contact stated that he manually steered the steering wheel to the center position. There was no warning light illuminated. The vehicle was taken to the local dealer, where the failure could not be du... Read more
DODGE
CHALLENGER
(2019) — VEHICLE SPEED CONTROL
Mar 22, 2023
Incident date: Feb 14, 2023
Was getting on freeway and hit the gas to accelerate and get ahead of the traffic. The Challenger would not accelerate fast (has a hemi) and car almost flew into me. Started testing the vehicle and it just wouldn't accelerate fast, it was stall slowly and pickup speed over 30 seconds or so. I brought it in to one shop and they said its probably a software update and to take it to Dodge and it ... Read more
Incident date: Sep 15, 2020
The contact owns a 2017 Ford F-250. The contact stated that while driving approximately 70 MPH in a construction zone, the messages "Low Fuel Pressure" and "Reduced Power" were displayed, and the vehicle decelerated to 5 MPH. The vehicle then lost motive power. The driver was able to veer to the side of the road downhill. The vehicle was towed to the residence. The local dealer was not notified of... Read more
Incident date: Sep 15, 2020
The contact owns a 2017 Volkswagen Golf Alltrack. The contact stated that while adjusting the passenger's side rear-view mirror, the mirror glass suddenly detached from the housing, fell on the ground and shattered. The local dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 92... Read more
Incident date: Sep 15, 2020
The contact owns a 2012 Dodge Journey. The contact stated that while driving at an undisclosed speed, the ABS warning light and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where the driver's side wheel sensor, the passenger's side wheel sensor, and the crank position sensor were replaced; however, the failure recurred. The contact related the failure ... Read more
Incident date: Mar 21, 2023
When driving at highway speeds, not easy to adjust steering. Its like a "sticking" spot when trying to make small adjustments in steering.
Incident date: Mar 21, 2023
At speed above 55mph , the steering wheel shakes in an abnormal and unsafe manner while traveling over a bump. This seems to be a manufacture defect and recall would be ideal. This seems to be an issue with all this model of the vehicle.
Incident date: Mar 21, 2023
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted prope... Read more
Crash
Incident date: Mar 21, 2023
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted prope... Read more
Crash
Incident date: Mar 21, 2023
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted prope... Read more
Crash
Incident date: Mar 21, 2023
Trunk popped open and will not close. Power rear gate latch control needed to be replaced. Couldn’t fully open or close trunk while driving or even after stopped
DODGE
GRAND CARAVAN
(2019) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Mar 21, 2023
Incident date: May 28, 2021
Sudden deceleration and braking while at interstate speeds and crossing over a bridge. I was using cruise control only, overcast day, dry pavement with moderate traffic. Cruise control strongly applied the brakes from interstate speeds while crossing over an overpass bridge. There was no danger or traffic ahead of me that should have triggered the emergency braking. This needs to be investigated,... Read more
DODGE
GRAND CARAVAN
(2019) — AIR BAGS
Mar 21, 2023
Incident date: May 28, 2021
The contact owns a 2010 Nissan Xterra. The contact stated that he received notification of NHTSA Campaign Number: 23V067000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Mar 20, 2023
The forward camera tied to ALL safety features (as well as cruise control) is defective. I have tried to replace at a Honda dealership twice since December of 2022; they tell me the part is backordered. Because the camera is defective, NONE of the safety features work; cruise control is also disabled. Failure to have the part available is creating an unsafe vehicle by prolonging repair. My car... Read more
Incident date: Mar 21, 2023
There is a serious problem w the steering on my 2022 Honda Civic Si. The car is available for inspection. The steering is "sticky" and "Notchy" on center. Because of the stickiness, it is impossible to keep the vehicle going straight, requiring constant steering correction with the stickiness constantly occurring. Yes, the dealer experienced the notchy steering. you can feel it while standing stil... Read more
Incident date: Mar 13, 2023
The car's airbag dashboard light has been on and blinking for about a month now- indicating an issue. I have not been in any recent accidents and it appeared on its own. Subsequently, the car horn does not work. Airbags and car horn are necessary to prevent accidents and serious injury, including death in the event of an accident. I advised my local Nissan dealership who stated there are no curren... Read more
Incident date: Mar 13, 2023
The contact owns a 2018 Chevrolet Cruze. The contact stated while attempting to drive from a complete stop, the clutch pedal remained on the floorboard and failed to disengage. There was no warning light illuminated. The contact pumped the clutch pedal and veered to the side of the road. The contact was able to drive to the residence. The contact stated that the failure had been reoccurring interm... Read more
Incident date: Feb 13, 2023
The contact owns a 2017 Honda Accord. The contact stated while reversing, the image displayed on the screen was not clear. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Incident date: Feb 13, 2023
Volvo XC60 is burning oil and putting off a smell. Approximately every 500 miles I am prompted to put in another quart of oil. No signs of leaking. Took the car into a mechanic to inspect and was notified this is a known Volvo problem and I'd need to take it to a dealership since there are several TSBs on it with this known issue. Issue has been progressively been getting worse since I purchas... Read more
Incident date: Feb 13, 2023
There are days the car will not start. The engine will try and turn over but never starts. (2) There have been several times while driving the car that the car will just turn off while driving. The car is very difficult to steer to pull it off the road for safety. The car will leave me stranded for at least an hour before it will start again. (3) The heat on the passenger side only blows out cold ... Read more
DODGE
GRAND CARAVAN
(2018) — ENGINE AND ENGINE COOLING
Mar 20, 2023
Incident date: Nov 24, 2022
The contact owns a 2014 Ford Fusion. The contact stated while driving 5-10 MPH and depressing the accelerator pedal, the vehicle failed to respond. A message indicating that the vehicle was overheating was displayed. The contact veered to the side of the road. The contact turned off and restarted the vehicle, but the vehicle failed to shift into gear. The vehicle was towed to the local dealer, whe... Read more
Incident date: Jan 6, 2023
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine fan would suddenly turn on and the engine temperature gauge would rise with the message that the engine had overheated. The contact stated that during the failure the vehicle would suddenly decelerate to protect the engine. The vehicle was taken to the local dealer who indicated that the engine t... Read more
Incident date: Mar 1, 2023
When wipers are set to continuous operation, they slow down and start going intermittently. This is making it hazardous driving in rain and snow.
Incident date: Mar 18, 2019
Headrest came undone when moving seat to vacuum under seat. It is loose and cannot be repaired. I saw there are issues with this same headrest that were recalled on the previous model year. We do not have an active recall, but this is a safety issue as the headrest is just precariously sitting atop two metal bars.
Incident date: Mar 3, 2023
The contact owns a 2014 Ford Focus. The contact stated while driving 70 MPH, the vehicle failed to shift gear as needed or accelerate properly. The contact stated that the vehicle was losing motive power and stalling while driving. There was no warning light illuminated. The contact pulled over to side of the road and turned off and restarted the vehicle; however, the failure persisted. The vehicl... Read more
Incident date: Mar 8, 2023
Rusted rear sub frame that needs to be replaced. Premature rusting that Mercedes needs to repair at no cost. Also, premature battery drain on new battery. Needs to be fixed by Mercedes at no cost.
Incident date: Mar 10, 2023
The contact owns a 2019 Dodge Durango. The contact stated that while the vehicle was parked, an unknown fluid was seen leaking from the vehicle and running down the driveway. The contact stated that the vehicle was towed to an independent mechanic that found the failure as a factory install clamp that was placed too close to a tube causing a hole. The vehicle was not repaired as the vehicle was aw... Read more
Incident date: Mar 10, 2023
The contact owns a 2022 Ram 3500. The contact heard on the news that similar vehicles were included in NHTSA Campaign Number: 23V060000 (Electrical System). The local dealer was contacted and confirmed the recall; however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Mar 15, 2023
Motor issues constant ticking noise the motor is making looks like Nissan is not wanting to cover powertrain warranty looks like upper part of motor has issues and could stop working at anytime especially on a busy highway.
Incident date: Mar 17, 2023
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After pa... Read more
Incident date: Mar 17, 2023
Electrical System. Yes. While driving in traffic both on surface streets and the freeway the power in my vehicle stopped. The vehicle went from Drive to Park on its own. The battery light came on. The Start/Stop light went from solid green to blinking green. Vehicles around me had to stop suddenly to avoid a collision and the wait until I could restart the vehicle. This has happened a few ti... Read more
Incident date: Dec 1, 2022
Passenger rear shock absorber separated at the top of the outer tube. Complete loss of damping and most of the shock oil. The shock absorber was in two pieces. Photos attached.
DODGE
GRAND CARAVAN
(2017) — EXTERIOR LIGHTING
Mar 16, 2023
Incident date: Feb 1, 2023
The headlights on my 2014 Acura RDX are very dim. I went to the Acura dealership and they agreed that it was dim and suggested that I replace both hid bulbs which I did but it hasn't made much of a difference. Not having properly lighting is obviously a safety issue and makes it very difficult to drive at night, especially with our current weather conditions. I emailed Acura to follow up and... Read more
Incident date: Mar 16, 2023
The car's paint has been peeling off. I purchased the vehicle when it had 49,000 on it in 2020. A few months later i noticed some chipping on the hood and above the front window. I called Kia and they said there was no recall. More and more paint had chipped and today i was at the dealership for service no paint chip on my door and when i got home a big chunk of paint was missing. I did not notic... Read more
Incident date: Mar 16, 2023
My kia soul 2017 had a catalytic burnout in 2021. Looks like the recall till 2016 should have been extended to 2017. This still pose a danger to consumers with model 2017 and newer models for overheating catalytic .
Incident date: Mar 16, 2023
Vehicle when new was grinding brakes and smell like they were burning. brought to dealer no issue found. Vehicle did this numerous times like calipers were sticking and not releasing. Vehicle had excessive oil burn. 1/2 quart down with 1000 miles. Vehicle was over filled when brought back to dealer.. no warning light. Oil was change a 2nd time with no issues. Brought vehicle back to dealer o... Read more
Incident date: Mar 16, 2023
This happens randomly while driving. While driving the vehicle,The Drive indicator around the shift knob will blink and The instrument panel will also display the message "Shift to P then Desired Gear". In this time, the engine remains running and the transmission enters a neutral state. When pressing the gas pedal, the engine revs and vehicle will not move. The vehicle has to be stopped, shi... Read more
Incident date: Feb 22, 2023
When wipers are turned on they work for a minute and then change to intermittently working regardless of how much rain. If you flip it to max wiper speed to keep the window clean it does the same thing. There is no setting you can put it on and the wipers continually work. Makes it very hard to see or you are always flipping the switch just to keep them working.
Incident date: Feb 22, 2023
NHTSA Recall Number 23V122. Ford advises that parts are anticipated to be available 3rd Quarter 2023. This is six (6) months from now.
Incident date: Mar 13, 2023
The contact owns a 2014 Ford Focus. The contact stated that after turning off the vehicle, the engine remained running. There was no warning light illuminated. The contact stated that the failure had been draining the battery. The contact’s husband had to disconnect the battery after turning off the vehicle in order to prevent the battery from being drained. The vehicle was taken to the dealer. ... Read more
Incident date: Mar 15, 2023
Vehicle position in drive waiting for for a Walmart customer to vacate parking spot when I tried to proceed into the parking spot the car just stopped,tried to restart after putting the truck in park, when the key was turned to start, nothing...hazard lights would not come, could not move the shift into neutral to push to safe location, passenger door and backdoors would not unlock, truck would no... Read more
DODGE
GRAND CARAVAN
(2016) — SERVICE BRAKES
Mar 15, 2023
Incident date: Mar 15, 2023
Since I bought the car numerous times(over 50) the car stops or the brakes activate automatically for no apparent reason. Three times my daughter came extremely close to getting into a major accident being that the car behind literally touched the back bumper. I’m afraid of letting my daughter drive it as the car was bought for her, as I’m afraid she’ll get into an accident. Took the car thr... Read more
DODGE
GRAND CARAVAN
(2018) — ELECTRICAL SYSTEM
Mar 15, 2023
Incident date: Jan 15, 2022
The contact owns a 2022 BMW i4. The contact stated that while pulling into her apartment's parking garage, the vehicle surged forward as the steering wheel independently maneuvered to the left without warning. The vehicle initially hit the rear bumper of her passenger's vehicle and then a concrete planter. The vehicle finally came to a stop once it hit her apartment building's wall. The air bags d... Read more
Crash
2 injured