Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2019) - SERVICE BRAKES
Jun 21, 2023
Incident date: Jun 21, 2023
I have reported that software cannot be updated on my car. Since my first report my rear seatbelts no longer need to be fastened with children in the car or the seat belt notification of not being fastened does not work. My air conditioner will stop if my infotainment system needs to be adjusted through my phone, and today in the rain my brakes locked up twice. The latter occurrence was coming ... Read more
Incident date: Jun 21, 2023
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start. The contact was able to start the vehicle after several attempts; however, the vehicle was sluggish and was running rough while driving. Several unknown warning lights were illuminated. The contact stated that the failure had been reoccurring increasingly. An independent mechanic diagnosed that the vehicle... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE
Jun 21, 2023
Incident date: May 1, 2023
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that the vehicle was experiencing an abnormal oil consumption. The contact stated that the vehicle had consumed three quarts of oil after driving 3,000 miles. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The mechanic informed the contact that a class-action lawsuit ... Read more
Incident date: Jun 1, 2022
Car loses power due to clogged wastegate actuator and EPC light turns on and off. This has been confirmed by 2 different service centers. I have seen several cases of people saying they had the same problem which requires you to replace the entire turbo, which my car only has 67,000 miles. I have a 16 year old son who will drive my car and this could cause him an accident if he is not able to acce... Read more
Incident date: Jun 6, 2023
Brake vacuum pressure system went out. Only 101k miles and 10 years old......
Incident date: Jun 6, 2023
The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the engine temperature gauge increased to HOT, with the battery message displayed on the instrument panel. There was a burning odor present inside the cabin of the vehicle along with smoke coming from the engine compartment. The contact immediately parked the vehicle and contacted a tow truck company. ... Read more
Incident date: Jun 12, 2023
Shift to park warning continues to come on daily when I go to put my car in park. I have to fidget with the shifter to get the computer to recognize that my car is in park and the car will then shut off. Recently I was stopped at a red light, tried to accelerate at the green light and my car completely shut off, while I was still in drive. I could not accelerate and had to place my car in park. Th... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY:DOOR
Jun 20, 2023
Incident date: Jun 18, 2023
The contact owns a 2023 Tesla Model Y. The contact stated while driving a variable speed with the front passenger's seat unoccupied, the front passenger's side door made abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure occurred mainly while driving on a bumpy road surface. Additionally, the contact stated that upon closing the door, she noticed ... Read more
DODGE
GRAND CARAVAN
(2016) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jun 20, 2023
Incident date: Jun 18, 2023
The contact owns a 2023 Tesla Model Y. The contact stated while driving a variable speed with the front passenger's seat unoccupied, the front passenger's side door made abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure occurred mainly while driving on a bumpy road surface. Additionally, the contact stated that upon closing the door, she noticed ... Read more
DODGE
GRAND CARAVAN
(2019) - SEATS
Jun 20, 2023
Incident date: Jun 6, 2023
Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.
Incident date: Jun 19, 2023
Door locks don’t unlock on 3 out of 4 doors. Transmission jerks and acts like losing power frequently. Engine tries to die at idle when stopping. Timing chains failed along with cam phasers yet symptoms still continue. Heater hoses leak to heater core. This caused high temps of 255 degrees to occur for engine.
Incident date: Jun 19, 2023
Door locks don’t unlock on 3 out of 4 doors. Transmission jerks and acts like losing power frequently. Engine tries to die at idle when stopping. Timing chains failed along with cam phasers yet symptoms still continue. Heater hoses leak to heater core. This caused high temps of 255 degrees to occur for engine.
Incident date: Jun 19, 2023
The charging system in the 2023 Ioniq 5 has multiple issues with connectivity and charging above a certain threshold. When charging at home using an electrician certified install by Merit and a county approved installation and Emporia EVSE 48A charger, the car prompts with a message that reads "Electric Vehicle Charge Alarm was processed. Your vehicle is not charging because of a connection failur... Read more
DODGE
CHALLENGER
(2013) - VEHICLE SPEED CONTROL
Jun 19, 2023
Incident date: May 25, 2023
While driving on the interstate my 2023 Ioniq 5 SEL RWD experienced a failure with the front radar system stating that it was blocked. In reality there was nothing physically blocking the system which was verified on multiple pullovers to check the front of the vehicle. This caused the critical forward safety functions, HDA system, lane change assist functions, regeneration system, and smart cruis... Read more
Incident date: Jun 6, 2023
This is an electric vehicle that features “iPedal” driving, what Hyundai refers to as one-pedal driving. The main safety issue is that when you decelerate using one pedal, which is a fairly aggressive deceleration, the brake lights do not come on unless you lift your foot entirely from the accelerator or apply the brake pedal (which one would rarely do in iPedal mode). Hyundai needs to rethink... Read more
Incident date: Jun 15, 2023
Backed out of my driveway went about 100 yards down the street to make a left turn. I pushed on the brake and every possible warning went off. ABS light, traction control, collision warning, error messages kept coming on. The brake pedal went to the floor. I continued to pump the brakes. Tried to put the transmission into manual mode and downshift. That didn't slow us down. Still continued to pum... Read more
Incident date: Jun 15, 2023
Backed out of my driveway went about 100 yards down the street to make a left turn. I pushed on the brake and every possible warning went off. ABS light, traction control, collision warning, error messages kept coming on. The brake pedal went to the floor. I continued to pump the brakes. Tried to put the transmission into manual mode and downshift. That didn't slow us down. Still continued to pum... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jun 19, 2023
Incident date: May 1, 2022
After backing out of the driveway, our Mach-e started accelerating without putting my foot on the accelerator. Car literally was just getting faster and faster without me doing anything. When I did press the accelerator after the stop sign to the entrance to our neighborhood, nothing happened and the car just rolled forward. Took my foot off the right pedal and it started accelerating again. Got o... Read more
Incident date: Jun 19, 2023
So my Silverado is having the same issues as many other Silverado owners. I originally had the vehicle in for service on a transmission issue, which is also another problem these vehicles are having. As for the engine issue I have experienced the vehicle stalling out after running rough, primarily after the vehicle has been running for a while. In addition, there are times when I am driving at ... Read more
DODGE
GRAND CARAVAN
(2017) - BACK OVER PREVENTION: WARNINGS
Jun 18, 2023
Incident date: Jun 14, 2023
Throughout the year, the car had many issues, the blind spot sensors and glass sensors didn't work, and it constantly showed that the stop/start system wasn't working. Twice, the car turned off by itself at a stoplight. Since everything is controlled through the car's large monitor, including the navigation, air conditioning, and all other functions, the monitor frequently shut off and it was nece... Read more
1 injured
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jun 18, 2023
Incident date: Jun 6, 2023
We have a Hyundai sonata that has been burning oil since 56,000 miles and has failed 5 oil consumption tests.the car is unsafe to drive. It stalls on highway and around town. It just stops running and leaves us stranded. The car now burns 4 quarts of oil every 1,000. We have to put oil in the car every week. The plugs fowl about every 4,000. . Car goes into stall or safe mode. We are afraid to dri... Read more
DODGE
GRAND CARAVAN
(2019) - SEAT BELTS
Jun 17, 2023
Incident date: Jun 16, 2023
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left ... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Jun 17, 2023
Incident date: Jun 16, 2023
I purchased the vehicle on 6/10/3023 and that evening I noticed a dashboard error message that the Rear View camera was unavailable. Due to my work schedule I was unable to get back to the dealership until Monday, 6/12/2023. On Monday I asked [XXX], my sales representative, and [XXX], a sales manager, what it meant and how to fix it. They offered Wes, a repair technician, to come look. [XXX] left ... Read more
DODGE
GRAND CARAVAN
(2011) - SERVICE BRAKES
Jun 16, 2023
Incident date: Jun 15, 2023
I own my car for a 18 months and my brakes make a grinding noise. I have taken in for service and they tell me that's its normal. How can it be normal I have own several new autos and never had I had this problem.
Incident date: Jun 15, 2023
The high pressure fuel pump is disintegrating. It has been recalled in newer dodge rams But has not been recalled 4 2015 even though it is very similar and made of the same material. This has been confirmed with the dodge dealership as this is where it sits, so it is available upon request. We had a check engine light come on prior to the incident but was never Indicated when checked at the shop t... Read more
DODGE
GRAND CARAVAN
(2014) - STEERING
Jun 15, 2023
Incident date: Jun 15, 2023
While driving in my 2011 f150 the electric power steering assist has went out intermittently during a turn causing the steering wheel to lock up or get very tight which has led to curb hits and near miss collisions. No warning indicators have ever come on during or after this has happened. I took ut to a shop and they could find no history of codes releated to steering or any failures during test ... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Jun 15, 2023
Incident date: Feb 10, 2022
UNKNOWN 35+ MPH noticeable bounce in front end also 70+ left then front end sometimes begins to wobble and becomes unstable. Dealer 1 checked and found wheels not balanced properly front the factory. Both front and rear wheel had three weights added for balance. Advised bunch is still present and is “normal”. Issue persists. Dealer 2 inspected. Found no issue with wheel or tire with mea... Read more
Incident date: Jun 13, 2023
The contact owns a 2017 Honda CR-V. The contact stated while driving approximately 45 MPH and accelerating to merge into highway traffic, the vehicle shuddered and started to lose motive power. The contact stated that the vehicle slowed to 20 MPH and would not accelerate while depressing the accelerator pedal. The contact stated that the check engine warning was illuminated. The contact had the ve... Read more
DODGE
GRAND CARAVAN
(2019) - WHEELS
Jun 15, 2023
Incident date: Jun 15, 2023
The rear axle on my vehicle snapped while I was driving causing me to lose control and leave the roadway. I contacted Ford who told me there was a recall for the rear axle of my vehicle and that I would have no out of pocket expenses for the repairs and the towing of the vehicle to the service center. After they set up the towing I received a message saying I had to pay $381 for the towing before ... Read more
Crash
1 injured
Incident date: Mar 26, 2023
Currently there is an open and unresolved high pressure fuel pump recall that can leave me stranded on the highway and cause an accident. The length of time until a remedy can be had is unacceptable. Also there is a new recall to reprogram the ECU to "band-aid" a potential failure of the timing reluctor ring. It still has the potential to leave me broken down on the road and cause an accident. The... Read more
Incident date: Mar 26, 2023
Currently there is an open and unresolved high pressure fuel pump recall that can leave me stranded on the highway and cause an accident. The length of time until a remedy can be had is unacceptable. Also there is a new recall to reprogram the ECU to "band-aid" a potential failure of the timing reluctor ring. It still has the potential to leave me broken down on the road and cause an accident. The... Read more
Incident date: Mar 26, 2023
The contact owns a 2019 Genesis G80. The contact stated that upon the vehicle sitting for as little as 24 hours, the AGM battery would abnormally drain, describing the issue as parasitic electrical drain. After having the battery recharged, the failure would recur. No warning lights were illuminated. The vehicle was not taken to the dealer or independent mechanic. The contact was unable to get in ... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jun 14, 2023
Incident date: Apr 17, 2023
While riding after a stoplight, the engine started malfunctioning and not responding. Noise came out apparently from the engine heads (sounded like the valve lifters) . Driver was unable to accelerate and take a street exit almost hitting another vehicle The truck was towed
Incident date: Jun 1, 2023
abs controller failed been waiting on a part since december still no part cant drive the truck i also have a dodge 5500 2018 that i earn my living with and it is doing the same thing and is parked over 6 months without my vehicle there is a safety issue and it shoud be a recall for the faulty part not customer pay but at this point i just need my trucks and ram is no help
Incident date: Apr 15, 2020
Serious lag in acceleration. This is very dangerous when changing lanes or entering traffic. It will suddenly lurch forward.
Incident date: Jun 13, 2023
I’ve been try to contact the recall department for my air bag issued for 2years straight since I purchased the vehicle but no appointment has been set to fix the airbag recall
Incident date: Jun 13, 2023
My vehicle engine light came on. Error code P0302 detected. Private mechanic referred to dealership for repair. Dealership confirmed original diagonals. Engine issues consistent with NHTSA bulletins D-14-22, 18-069-16 and 09-002-14. As part of the bulletin vehicle warranties were extended for select vehicle years. My vehicle is under both the year and mileage extension however, does not “qualify... Read more
Incident date: Jun 13, 2023
I've had my car since January 2022. Since last year, there's been a clicking noise once I begin driving & it'll click for awhile. For these past 3 months my check engine light has came on. The message from O'Reilly's read "Evaporative Emissions System Small Leak Detected." The 1st time I was told to get the Emissions System Cleaner. The light went off. Second month, light came back on with the sam... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Jun 13, 2023
Incident date: Jun 9, 2023
Driving through my subdivision, no other cars in sight, no animals, no people, nothing in front of me and the automatic emergency braking mechanism engaged and brought my car to a sudden stop.The brakes engaged on their own, tires squeeled and my body jolted, almost hitting my head on steering wheel. Automatic brake sensors have activated before for no reason as no objects were in sight, but neve... Read more
Incident date: Apr 20, 2022
ABS/traction control lights on dash and cruse control won’t work with these on. Haven’t taken to dealer but researched online and believe it to be the abs/hcu unit.
Incident date: Apr 20, 2022
Transmission failure was diagnosed. The car stopped accelerating on me on winding back roads putting myself and others at risk. Nissan told me there are no recalls so they will not repair it. This is the second issue I had with the car, however the first was not related to safety concerns. This one most certainly is! My life was at risk as a curvy road has blind spots other vehicles will not expec... Read more
DODGE
GRAND CARAVAN
(2017) - ENGINE
Jun 13, 2023
Incident date: Feb 19, 2023
Transmission failure was diagnosed. The car stopped accelerating on me on winding back roads putting myself and others at risk. Nissan told me there are no recalls so they will not repair it. This is the second issue I had with the car, however the first was not related to safety concerns. This one most certainly is! My life was at risk as a curvy road has blind spots other vehicles will not expec... Read more
Incident date: May 22, 2023
I discovered my drivers rear brake light bulb melted in their socket. The socket themselves are burnt black and the drivers side tail light case has been hot enough to melt. A quick search on the Internet turns up a lot more chatter about this same issue. Even scarier is the fact that this happening with zero warning. No blown fuse, no codes, nothing to indicate your frying stuff in the back at al... Read more
Incident date: Jun 8, 2023
PER THE INFORMATION I CAN FIND - THE PREVIOUS RECALL # IS "21V797000" - I took my Jeep GC L in for the recall per the campaign and the work was complete yet it was not corrected. I have been back to the dealer 3 separate times no one can provide an update as to why this issue is not able to be corrected. I still cannot turn my high beams on without having to move the headlights to the 'on position... Read more
Incident date: Jun 8, 2023
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of... Read more
Incident date: Jun 5, 2023
Electronics flash on and off then steering wheel jerks hard back and forth. Total loss of everything.
Incident date: Jun 6, 2022
Never been in a accident on my second engine and had the transmission replaced now I have oil in my coolant and my screen stoped working but think it’s grime be dealership be I took it some ware and there found wires that was cut
Incident date: Jun 11, 2023
Volkswagen (VW) initially reported the fault in the wiring of the passenger airbag on March 29th. However, as of June 10th, 2023, they have not provided a remedy for this issue. This is concerning for me as I have a large family, and the need to use the passenger seat is necessary most of the time.