Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jul 4, 2023
Car has broken down multiple times. Most recent issue: 1car stalled while trying to make a left turn on highway, would not drive forward -dashboard sign said to put car in park -when trying to put it in drive it went into neutral and rolled back -car would not turn off, kept running when we tried to turn it on and off -“battery voltage low”warning signal came on -engine warning signal cam... Read more
DODGE
GRAND CARAVAN
(2016) - TIRES
Jul 4, 2023
Incident date: Mar 1, 2023
I received a recall notice for my tires which came on my motorcycle. I immediately took the MC out of service for my safety and contacted the dealer I purchased from. Upon contacting them, they had no resolution due to ALL manufactures being short of tires in the recalled sizes. The dealer had no date that they could remedy the recall. I called each week to check - same answer. I use a few (Online... Read more
Incident date: Jul 4, 2023
Communication screen has delaminated causing ghost touching. While driving the radio randomly changes, the phone will dial, the hvac controls will start switching, etc. without anyone touching the screen. This is distracting and dangerous. At night the screen will change dimness and brightness. I have no control over it and there’s nothing to be done to stop it.
Incident date: Jul 3, 2023
LT275/65R20 Wrangler Trailrunner After my second tire having a bubble, I was riding and felt a wobble so I took it to a car care in el campo, instead of getting the tires rotated and balanced. I had yet ANOTHER TIRE with a bubble. Tried to order another tire but come to find out that Good year discontinued this style of tire. I know they did it because of how bad a tire they have. So I had to ord... Read more
Incident date: Jul 2, 2023
Noticed that the cruise control would disengage randomly when activated. I checked the function of the brake lights at night and found that the brake lights would turn themselves on randomly with zero brake input, disengaging the cruise control. In this state, depressing the brake pedal more than around 30-40% would turn the brake lights off, even with the brake pedal fully pressed. Furthermore, w... Read more
DODGE
GRAND CARAVAN
(2015) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
Jul 3, 2023
Incident date: Jun 29, 2023
The contact owns a 2016 Kia Optima. The contact stated that while driving approximately 70 MPH, the sunroof fractured without impact. The vehicle was taken to the dealer who diagnosed that the sunroof needed to be replaced. The vehicle had not been repaired. The contact learned of a lawsuit regarding the failure. The manufacturer was not made aware of the failure. The approximate failure mileage w... Read more
Incident date: Jun 19, 2023
My car was parked overnight in front my house on the street, and I remote started it around 4 pm. As I was looking out the window to check if the car started- I saw it moving forward. I ran out of the house and within a few seconds- the car rolled into my neighbor's truck and sustained damage to the hood and frame. This is a safety issue because the car is a push start car- and should not have sta... Read more
Crash
Incident date: Jun 19, 2023
My car was parked overnight in front my house on the street, and I remote started it around 4 pm. As I was looking out the window to check if the car started- I saw it moving forward. I ran out of the house and within a few seconds- the car rolled into my neighbor's truck and sustained damage to the hood and frame. This is a safety issue because the car is a push start car- and should not have sta... Read more
Crash
Incident date: Jun 19, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
DODGE
GRAND CARAVAN
(2018) - STEERING
Jul 3, 2023
Incident date: Jun 7, 2023
my car has only 56 K on the odometer and suddenly last week my steering wheel starting to get stuck, at time it feels like it is locking, and then a second later is normal. i see there is a recall for power steering #22TE02, but when i search my vin #, this recall is not showing for my car
Incident date: May 15, 2023
Had multiple close encounters with vehicles in front of us suddenly stopping and no response from system, Also front parking sensors do not indicate when approaching an object until almost in contact, might get a visual on dash cluster, then a the audible afterwards, long time in between Getting back in vehicle and starting ti leave, now sensors are both visual and beeping One more item, using t... Read more
Incident date: Jul 2, 2023
Multiple times the car while on cruise control has slammed on brakes due to seemingly nothing. It's without warning our alert and it is extremely violent. It happens at least once every week.
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Jul 2, 2023
Incident date: May 14, 2023
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Incident date: Oct 13, 2022
I have never been in an accident in my entire life, never got pulled over by a cop, and have only ever driven one car prior to the vw. I always have my car in “B” mode. During the crash on 4/02 I was going about 40 to 35 mph coming off the highway tried to slow down more to 25 to go on the roundabout but it wouldn’t, I had the brake collision assistance on, but unfortunately it did not assis... Read more
Crash
1 injured
Incident date: Oct 13, 2022
I have never been in an accident in my entire life, never got pulled over by a cop, and have only ever driven one car prior to the vw. I always have my car in “B” mode. During the crash on 4/02 I was going about 40 to 35 mph coming off the highway tried to slow down more to 25 to go on the roundabout but it wouldn’t, I had the brake collision assistance on, but unfortunately it did not assis... Read more
Crash
1 injured
Incident date: Oct 13, 2022
On 12-30-2021 I was at a red light. A car had hit me from behind, which ended up as lost. I ended up with facial damage that took me half of 2020l2 to heal. Three stitches to my face. When I went to retrieve my items from the car it was unrecognizable. The trunk was in the backseat. Tire damage and no airbags deployed . I was wearing a seat belt that lead to buries on my upper arms and back are... Read more
Crash
2 injured
DODGE
GRAND CARAVAN
(2019) - AIR BAGS
Jun 29, 2023
Incident date: Jun 26, 2023
Takata recall. The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The ... Read more
Incident date: Jun 15, 2021
As I was driving my grandchildren I heard a banging sound in the engine. I checked for warning lights, and none were showing. I drove the car to a reputable mechanic who after listening to the sound told me that driving the car was not safe. I had the car towed to the KIA Service Department in Anderson, SC. to have a KIA mechanic assess the engine. My biggest concern is that NO warning lights cam... Read more
Incident date: Mar 1, 2023
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the iss... Read more
Incident date: Jun 21, 2023
Takata recall. The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact h... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jun 29, 2023
Incident date: Jun 12, 2023
I was driving the car on the highway when the engine suddenly stopped. After towing it to the auto mechanic, he informed me that the timing chain was damaged, so the oil pressure went down and the engine was gone. The car never displayed any warning messages. I was driving my father and my sister to the airport and the trucks could have hit us. There was no shoulder and I could hardly pull over on... Read more
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 29, 2023
Incident date: Jun 12, 2023
Intermittent braking while in cruise control for no reason. Nothing in the way, no cars around. Reduces speeds from 10 t0 50 miles per hour. At time it reduces speeds almost to a dead stop. If another car was behind us, could cause a serious crash. Happens at random times.
Incident date: May 1, 2023
Then wiring for the temperature control knob is faulty. When taken apart to see the problem it has very obviously melted from extreme overheating causing the plastic to deform and render the knob and a/c power button unusable. God only know what other electrical shorts and melted components are under the hood. They had a recall for other year models just not mine. Clearly it’s a universal issue ... Read more
Incident date: Jun 28, 2023
The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if t... Read more
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Jun 28, 2023
Incident date: Jan 11, 2023
The engine seized without warning or notice. No warning lamps came on to indicate anything wrong with the oil pressure, engine, or anything else. I received notices for low gas from time to time, but never anything concerning the engine. I heard engine noises the day before the engine seized. The next day it failed. The car was inspected by the dealership and Hyundai to determine whether the c... Read more
DODGE
GRAND CARAVAN
(2013) - FUEL/PROPULSION SYSTEM
Jun 28, 2023
Incident date: Jan 11, 2023
Failed fuel pump system.
DODGE
GRAND CARAVAN
(2017) - ENGINE AND ENGINE COOLING
Jun 26, 2023
Incident date: Jun 9, 2023
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle stalled inadvertently. The contact was unable to veer to the side of the road and turned on the hazard lights. The contact was able to restart the vehicle after several minutes; however, the failure recurred every 2 miles. The vehicle was taken... Read more
Incident date: Jun 22, 2023
During normal driving operation, the car makes a loud bang and the drive system shuts down. The dash lights remain on indicating that the main drive battery needs to be checked. I've had to coast to the side of the road each time as there is no power at all. When I shut the car down and restart it, it drives normally. This happens at least once a week. I try to drive the car only in low traffic c... Read more
Incident date: May 15, 2017
My vehicle has a sticky door panel issue that is easily damaged/defected when in contact. Due to the material chosen by the manufacturer, the door panels are easily defected in scratches, sun damage, flaking, etc.. I been in contact with other 2007 Lexus IS 250 owners that have the same complain on their vehicle. I called the dealership and they also confirmed the issue, but they were unable to as... Read more
Incident date: May 15, 2017
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including t... Read more
Incident date: May 15, 2017
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including t... Read more
Incident date: Jun 12, 2023
All plastic parts are disintegrating, seer belts, door locks, door handles, AC vents , body trim, steering wheel, lights, & anything made of plastic
2 injured
Incident date: Aug 1, 2022
Hit bump,death wobble.hard to control truck,would not stop until came to complete stop 12650 miles on truck, hard to get out of traffic. Drove rest of trip a 45 mph won't drive truck to scary,taking to dealer for checkout,no warning
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jun 25, 2023
Incident date: Jun 24, 2023
Dealership said no remedy won't fix car but has recall. But when purchased nothing wrong wug car.. everything changed and the whole world is talking in my head saying weird stuff and stealing all my money and the devil acting weird and life just I go through so much and I list nand confused wtf us gong on
Crash
Incident date: Jun 24, 2023
When a phone is placed in the designated spot on the center console under the radio, it will fly backward upon acceleration. It has caused my phone to fly backward and unstrap my seatbelt while pulling onto a busy highway. I am not the only person this has happened to. This is a design flaw. The area beneath the radio where you are supposed to place your phone is not secure enough to hold an avera... Read more
Incident date: Jun 24, 2023
I have the latest software for FSD, 2023.7.20. I was driving North on 71 in Ohio, there are three lanes of traffic. I was in the right hand lane at the speed limit under FSD. There were no cars in front of me and no objects on the roadside. There were cars in front of me in the center and left hand lane. Suddenly the brakes were applied very hard, fortunately the SUV that was behind me was able... Read more
Incident date: Jun 5, 2023
Headlights do not reflect more than 3 feet. The headlights “pass” inspection but provide no use.
Incident date: Jun 16, 2023
My 2019 Toyota 4 runner was on and in park in my driveway. When the ignition was turned off the vehicle rolled back out of the driveway while still in park
Crash
Incident date: Jun 16, 2023
The horn stopped working. I noticed this in an emergency situation. The horn which is a safety feature should not fail especially for a relatively newer vehicle with less than seventy thousand miles.
Incident date: Jun 16, 2023
DIC shows service shift to park. Don't know for sure that car is in park. Dealer confirmed the problem. Dealer has replaced shift lock switch and jumper harness for over $500. DIC stated shift to park after the car was in park. Audio warnings. Has occurred intermittently for about 4 weeks.
DODGE
GRAND CARAVAN
(2016) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 23, 2023
Incident date: Feb 8, 2023
Yet to be diagnosed but possibly the cockpit control computer. Dealer service department has not been able to diagnose. No components have been replaced yet except for a software update that did not correct the issue. Safety systems all report as not functioning, These include all "eyesight systems";the air bags, automatic emergency braking, lane departure and lane keeping. Additionally all cen... Read more
Incident date: Jun 13, 2023
“The car stumbles when cold, it will not accelerate. It does this for the first mile or two. Then it is OK. This has been happening for several months. The dealer says they hooked it up to their computer and can find no faults. It is very scary when trying to pull out into traffic or make a left turn into another street.” “After a cold start the car stutters and jerks on start up. The engin... Read more
Incident date: May 1, 2023
For months now I keep having something wrong not sure whats wrong either it’s engine, powertrain. It keeps doing different stuff. First it’s acting like it want to dye like stall out for no reason. Sometimes it loses power like hitting the gas peddle but won’t go engine just fires up. The other day I had issues trying to put into reverse to back up hit the gas and it just accelerated really ... Read more
Incident date: Jun 21, 2023
On or around 7/02/2022, while on a trip out to the black hills, during a stop I noticed a crack had formed in the side wall of the Keystone coach. After some investigation, this appears to be a known issues with Keystone fifth wheels as indicated by the Keystone KSB -180328 Sidewall Crack Repair instructions. Over the past year, I have had varying responses from Camping World, my extended Warran... Read more
Incident date: Jun 1, 2020
The contact owns a 2015 Ford Fusion. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. The vehicle was able to restart after the first attempt. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified ... Read more
Incident date: Mar 1, 2023
Vehicle’s “Engine Idle Stop” feature malfunctions unless it is turned off manually. This is an energy conservation feature which turns off the engine when stopped. However, when lifting the brake, the engine does not turn back on at times, sometimes fully stalling the vehicle. At times, numerous lights have come onto the dashboard after this happens. At other times, the vehicle has completel... Read more
Incident date: Jun 16, 2023
Dealers claim pistons are bad and engine is stalking eating through 2 quart every thousand miles or less. Properly maintained and everything not sure why the pistons would be bad already, also replaced a pcv sensor to fix problem but did not change anything.
Incident date: Jun 16, 2023
Dealers claim pistons are bad and engine is stalking eating through 2 quart every thousand miles or less. Properly maintained and everything not sure why the pistons would be bad already, also replaced a pcv sensor to fix problem but did not change anything.