Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Apr 11, 2023
The contact owns a 2017 Honda Civic. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power. The exhaust system, power steering, brake assist, power brake, hill assist, and traction control warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the turbo charger and engine needed to be repla... Read more
Incident date: Apr 11, 2023
The contact owns a 2011 Mercedes-Benz E350. The contact stated while driving approximately 5 MPH and making a left turn from a traffic light the power steering failed to perform as needed. The contact stated that extra effort was needed to turn the steering wheel. The contact drove the vehicle to a parking lot, stopped, placed the vehicle in park(P) and turned off the vehicle and the vehicle faile... Read more
Incident date: Feb 1, 2022
The rear subframe has been rotting for some time before being discovered. The driver side sway bar link in the rear has broken. joint points are ready to break as well. Tires leaning inwards. The contact stated that the manufacturer has not provided any assistance for this vehicle or for the one they owned previously.
DODGE
GRAND CARAVAN
(2013) — POWER TRAIN
Apr 12, 2023
Incident date: Mar 15, 2023
Upon acceleration onto highway or up a hill the car at times will rev and not shift or move /increase speed. Getting onto the highway I have had to pull into the shoulder until vehicle snaps out of it and decides to shift. Extremely dangerous & happening more often than not now.
DODGE
GRAND CARAVAN
(2013) — FUEL SYSTEM, GASOLINE
Apr 12, 2023
Incident date: Mar 15, 2023
The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled. The c... Read more
DODGE
GRAND CARAVAN
(2013) — STEERING
Apr 12, 2023
Incident date: Mar 15, 2023
Electrical system-intermittent failure. While driving or idling, the vehicle will randomly shut off. The vehicle has turned off randomly while being driven down the road with little to no warning, even while operating at high speed. When this happens, you are also left without power steering, ABS brakes, fuel pump, and literally anything that operates electrically. Sometimes it will turn righ... Read more
Incident date: Apr 8, 2023
The contact owns a 2014 Jeep Wrangler. The contact stated that the vehicle was experiencing electrical failures. The check engine warning light was illuminated intermittently, and the infotainment system failed to turn on. The vehicle was taken to the dealer, where the oil sensor pressure circuit was replaced due to an internal short in the oil-sending unit. Additionally, the PCM software was upda... Read more
Incident date: Mar 21, 2023
The fuel valve inside the car is stuck open causing the car to stall I saw recalls for other Ford Focus around the same time as my car with same year and same problem 19s22/18s32 I just don’t get how my car didt make recall list but the ones before and after from the same plant did and I’m still having that problem.
Incident date: Apr 11, 2023
Car making hissing / humming noise
DODGE
GRAND CARAVAN
(2018) — FUEL/PROPULSION SYSTEM
Apr 11, 2023
Incident date: Aug 3, 2022
Praise God no incident at this time. But I've had a Ford mechanic look at the codes my Escape is giving, has seen how it drives and told me the CVP is stuck. This is the exact same issue as for the Fuel Tank Deformation recall Ford currently has out. Because I could not afford the repair I'm driving on a wing and a prayer. But now I see that my vehicle should be included in that recall and doing w... Read more
Incident date: Apr 10, 2023
Stopped in a right turn lane with a vehicle in front of me stopped. It 1as a right turn with a yield sign. The vehicle in front of me started turning and pulling away, I rolled forward at about 8mph and looked left. The vehicle that was in front of me had stopped after beginning to pull away. I didn't notice. I rear ended the vehicle a white newer body style town and country mini van set up with a... Read more
Crash
Incident date: Apr 10, 2023
Stopped in a right turn lane with a vehicle in front of me stopped. It 1as a right turn with a yield sign. The vehicle in front of me started turning and pulling away, I rolled forward at about 8mph and looked left. The vehicle that was in front of me had stopped after beginning to pull away. I didn't notice. I rear ended the vehicle a white newer body style town and country mini van set up with a... Read more
Crash
Incident date: Jan 10, 2022
Chipped paint around my windshield and other areas of the car, such as the trunk and various other areas of the vehicle
Incident date: Jan 10, 2022
Chipped paint around my windshield and other areas of the car, such as the trunk and various other areas of the vehicle
Incident date: Jan 10, 2022
I’ll be driving down the road and my car just shuts off. Steering becomes tight, no engine lights come on radio is still playing no warning except driving down the road and all of a sudden you can’t steer. It’s very dangerous especially when it happens while you are driving around the curve with children in the car. My mechanic can’t tell me why this happens. No explanation. This has happe... Read more
DODGE
GRAND CARAVAN
(2019) — SUSPENSION
Apr 10, 2023
Incident date: Mar 27, 2023
Honda has issued a recall for 2007-2011 CRVs due to rust leading to failure of the rear trailing arms. Manufacturer Recall NumberXDZ NHTSA Recall Number23V-228 However, Honda has limited its recall only to 22 states and DC, claiming only those use road salts. This is overly limited. Many states use road salts in parts of the state, including California and Nevada, where I live. The official Cit... Read more
Incident date: Mar 31, 2023
We own a 2018 GMC Acadia Denali. Upon shifting the vehicle into park, we cannot turn off the engine. The vehicle gives us a "Shift to Park" message on the instrument panel. As a result, we are unable to shut off our engine and, to avoid the battery running out, are forced to attempt to move the shift lever in and out of "Park" to get the car to detect that the shift lever is in fact in ‘Park.... Read more
DODGE
GRAND CARAVAN
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 10, 2023
Incident date: Mar 22, 2023
Warning lights on dash (ABS, Brake, Steering, FCW, LDW, Slip/traction control) all came on at the same time, every time I started the car. Brought to van York Honda in high point, NC. and they diagnosed as having faulty VSA modulator-control unit. -ALL WARING LIGHTS ARE ON UNDER THE -DASH -SUB RELAY BOX -VSA MODULE 10H0Z1 COMPLAINT: DIAGNOSE ELECTRICAL UNDERDASH SUB RELAY BOX 23H0ZZBRAKE10 COM... Read more
DODGE
GRAND CARAVAN
(2019) — ELECTRICAL SYSTEM
Apr 10, 2023
Incident date: Mar 22, 2023
Warning lights on dash (ABS, Brake, Steering, FCW, LDW, Slip/traction control) all came on at the same time, every time I started the car. Brought to van York Honda in high point, NC. and they diagnosed as having faulty VSA modulator-control unit. -ALL WARING LIGHTS ARE ON UNDER THE -DASH -SUB RELAY BOX -VSA MODULE 10H0Z1 COMPLAINT: DIAGNOSE ELECTRICAL UNDERDASH SUB RELAY BOX 23H0ZZBRAKE10 COM... Read more
DODGE
GRAND CARAVAN
(2019) — ELECTRICAL SYSTEM
Apr 10, 2023
Incident date: Mar 22, 2023
Vehicle failed inspection, AIR BAG LIGHT ON. Driver seat wire harness open left thorax squib must replace entire harness, air bag circuits cannot be repaired due to high resistance splicing causes. Part on Back order until August 2023!! Car cannot be repaired and is out of service, unable to drive, illegal to drive, I have a $20,000 car loan, Thrifty Car Sales of Westfield, [XXX], violated Massach... Read more
Incident date: Apr 9, 2023
VIOLATE NO HASSLE NO CLAIMS WARRANTY - GLA / ZR RATED TYRES NO TYRE CHAIN OF SELLING USELESS DEFECTIVE PRODUCT. OF SHRAPNEL AND TETANUS FILLED FROM NOW ON. OF ZINC OR LITHIUM GREASE PUSH PIN BUT METAL RIVETS. OTHER [XXX] 2013 GMC ALL WHEEL DRIVE IS JUST BIGGER TYRES OF HOW DO I ROTATE THESE? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash
3 injured
99 deaths
Incident date: Feb 21, 2023
I bought a 2019 Ram July of 2022 - I drove it home and pick up my dad to drive my old truck back (didn’t trade it in), as I was pulling up to the dealership, I experienced a huge safety issue with the truck continuing to accelerate after multiple alarms were flashing on my dash - service electronic stable control, service electronic throttle control, parking break - along with others. I pulled i... Read more
Incident date: Feb 21, 2023
I bought a 2019 Ram July of 2022 - I drove it home and pick up my dad to drive my old truck back (didn’t trade it in), as I was pulling up to the dealership, I experienced a huge safety issue with the truck continuing to accelerate after multiple alarms were flashing on my dash - service electronic stable control, service electronic throttle control, parking break - along with others. I pulled i... Read more
Incident date: Feb 24, 2023
I took my car into Fairfield Dodge (Fairfield Texas). I have taken my car in about 3 times already. The first two was to do test on it. I can be driving my car and smell Gas as if I stepped in it. the smell makes me sick. I can park my car and the smell is just ask bad on the outside as it is in the inside. the car dealership said oh we have found the problem. They had my car for 1mth and 2 days a... Read more
Incident date: Apr 4, 2023
TRAC OFF & ENGINE lights came on. Removed gas cap and put it back on. Removed cables to the battery and left them off. Replaced battery cables. Lights remain on. Went to dealership and they charged $100 to scan vehicle. They don't know what's wrong and said it'd be another $800 to check further. They said maybe a rodent had chewed through a cable??? Have seen several reports of this vehicl... Read more
Incident date: Apr 4, 2023
For the past 2 years i have had my vehicle in the shop for repairs that have been unnecessary. The car would display check engine light, to the car jerking, and not wanting to accelerate, to shutting completely off at times. I have had the transmission replaced 2 times. To as of today april 8th,2023 mechanic at carmax where i have been taking car for every issue since i purchased it from them... Read more
Incident date: Apr 4, 2023
After driving in heavy rain. During the following day started having electrical issues the parking lights would stay on even when the switch was turned off the driver's side headlight would also come on. and the parking lights would either turn off or flash when the high beams were turned on this happened with front and back parking lights the only way to fully get them to stay off was to pull the... Read more
DODGE
GRAND CARAVAN
(2019) — STEERING
Apr 9, 2023
Incident date: Feb 25, 2023
Power steering keeps failing. Steering wheel shakes. Power steering light with the ESC Service light come on. If I turn the vehicle off and back on again, Sometimes the power steering will work again.
DODGE
GRAND CARAVAN
(2019) — UNKNOWN OR OTHER
Apr 9, 2023
Incident date: Feb 25, 2023
Passenger side A-Pillar Front Molding Outer Trim Shield detached from vehicle while driving.
DODGE
GRAND CARAVAN
(2019) — STRUCTURE:BODY
Apr 9, 2023
Incident date: Feb 25, 2023
The Air Bag Light remains on. I was told that it is responsible for the Driver's Side Air Bag. It was formally documented on February 25th, 2023 by Firestone on King St. in Northampton, MA 01035. It has been brought to LIA DODGE KING STREET in NORTHAMPTON, MA 01060. THEY TOLD ME THE WIRING PART TO REPAIR THIS IS ON BACKORDER AND NOT AVAILABLE UNTIL AUGUST 2023 and not guaranteed to be available. ... Read more
Incident date: Mar 17, 2023
The valve over eventually leaks oil that drips down on to the alternator. This cause the electrical system to fail, the battery and brake lights come on. Then slowly all lights come on as battery shuts down. This is a known issue with this engine. This happened to me yesterday while driving at night leaving the car unable to drive. When the battery completely shuts down you cannot even move t... Read more
Crash
Incident date: Mar 17, 2023
Hello. While driving my 2023 Elantra N, innthe middle of driving, it set a flashing check engine light. During this event, my car started sputtering in between shifts and would not climb over 2500 rounds per minute. During this event I was driving 70 miles per hour on the highway, causing me to almost get rear ended. The check engine light is flashing but is consitently set. The code that's causin... Read more
Incident date: Mar 17, 2023
I bought this car used but it only had 26340 on it and now it is almost to 30000. When driving it sounds as though the motor is knocking, but the oil is fine when checked on. It seems to have difficulty changing gears, sometimes way to fast and it whines other times it struggles to shift gears. Rpms are not steady they are bouncing around high love. When it does get to speed it feels as though the... Read more
DODGE
GRAND CARAVAN
(2018) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 9, 2023
Incident date: Apr 8, 2023
The Collision Mitigation System has spontaneously engaged 4 times with no obstacles in front or to the side of my car. 3 incidents were on city streets with a low rate of speed. The 4th incident happened on the freeway at about 65MPH! I had no vehicles in front of me or to the side of me but I had several behind me. The car came to a screeching halt on the freeway with a truck behind me. Thankfull... Read more
1 injured
Incident date: Apr 1, 2023
On March/17/2023 @24962 miles Integrated Charge Control Unit failure + 30 AMP Fuse. Hyundai Corporate said parts back order May---June/2023 time frame. 3 inch orange circle came up on my dash with red triangle saying PULL OVER IMMEDIATELY! I was two blocks from dealership and with no problems drive to the service advisor where it died in front of them. Service advisor guessed that the pop I heard ... Read more
Incident date: Apr 1, 2023
On March/17/2023 @24962 miles Integrated Charge Control Unit failure + 30 AMP Fuse. Hyundai Corporate said parts back order May---June/2023 time frame. 3 inch orange circle came up on my dash with red triangle saying PULL OVER IMMEDIATELY! I was two blocks from dealership and with no problems drive to the service advisor where it died in front of them. Service advisor guessed that the pop I heard ... Read more
Incident date: Apr 1, 2023
While driving my dodge journey 2016 crossroad plus my engine started to hesitate when giving it throttle pressure to accelerate and when attempting to accelerate it decreased in speed and would in then cut power to speed up and then gain it back rapidly going into high rpm’s vehicle would then slow down on highway causing a huge safety risk for myself and others on the interstate
Incident date: Mar 25, 2023
I Purchased Cooper Evolution M+S 235/65 R16 tires that I purchased from Tire kingdom at 220 Linto BLVD Delray Beach FL. 33444. The set of tires have low miles on them and tread wear is great. When I got the tires I felt a vibration in the tires from the front pretty quickly. I had my whole front end of my car replaced including beairings, no help. So I spent money and replaced the 2 front tires wi... Read more
Incident date: Apr 1, 2022
Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay.... Read more
Incident date: Apr 1, 2022
Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay.... Read more
DODGE
CHALLENGER
(2009) — ENGINE AND ENGINE COOLING
Apr 6, 2023
Incident date: Apr 4, 2023
The contact owns a 2016 Kia Soul. The contact stated while her daughter was driving approximately 35 MPH and ascending a slight grade in the road, the vehicle stalled. The check engine and oil pressure warning lights were illuminated. The contact stated that her daughter was able to restart the vehicle. The contact stated that the oil pressure warning light had been illuminated intermittently even... Read more
Incident date: Dec 6, 2022
Hello, The projectors on the inside of the headlights on my 2013 Acura RDX have failed, creating a VERY dangerous condition in which the low beam headlights are extremely dim. It is to the point in which driving at night is dangerous, and no longer emits enough light to be considered legal by state and federal guidelines. This is occurring on both the driver side and passenger side headlights. Th... Read more
Incident date: Apr 5, 2023
The gas pedal gets stuck at the top when I go to press down on it allowing the car to keep driving when I am trying to stop the car.
Incident date: Apr 5, 2023
The contact owns a 2022 Volkswagen Golf GTI. The contact received notification of NHTSA Campaign Number: 22V823000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The co... Read more
Incident date: Apr 5, 2020
The right turn signal bulb keeps blowing. Break lights were stuck on. I got pulled over because the blinker wasn't working and parking light wouldn't go off. The officer was nice because I had just got the car and didn't give me a ticket, just a warning. Blinker on passenger side won't work with lights on and fuses for that side keeps blowing
Incident date: Sep 15, 2022
Car started making a loud noises from the back of the car when sitting idle in traffic. Noise got louder when opening gas cap. Once refueled the car failed to restart (turn on then shut off right away) and gave run, power, active message and engine light came on. After several tries and leaving foot on brake after pushing start and putting into gear right away the car stayed running. This leads me... Read more
Incident date: Sep 15, 2022
The contact owns a 2016 Kia Sportage. The contact stated that while driving at 55 MPH, the vehicle caught on fire underneath the hood. The fire died down before the fire department arrived on the scene; however, there was no report filed. There were no injuries. The vehicle was towed to an independent mechanic, who informed the contact there was no fire damage; however the engine was completely d... Read more
Fire
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Apr 4, 2023
Incident date: Dec 16, 2021
JUST LEFT A TRAFFIC LIGHT WHEN THE SUNROOF EXPLODED. THOUGHT IT WAS A BLOWOUT THE SECOND IT HAPPENED BUT SOON REALIZED IT WAS THE GLASS ABOVE ME.
DODGE
GRAND CARAVAN
(2016) — SUSPENSION
Apr 4, 2023
Incident date: Dec 16, 2021
I was driving on the freeway and had to hard brake due to unexpected stopped traffic. When I braked the vehicle veered hard to the left and almost lost complete control of the car and nearly caused a serious accident. I drove immediately to a local MB dealer and they confirmed what I was afraid and suspected which was the right rear subframe needs replaced. This car was recently sold to me by a... Read more
Incident date: Feb 6, 2023
Screen de-laminated, causing ghost touching and different radio stations to be selected nonstop, volume to increase/decrease without the ability to manually intervene, called 911 by itself while driving the vehicle.