Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jul 7, 2023
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle was started and driven to her destination; however, after arriving at her destination she attempted to shut off the vehicle, but the vehicle remained running. The contact stated that she disconnected the battery to shut off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The ... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jul 13, 2023
Incident date: Jul 13, 2023
I had stalled my car and after I restarted it my car had a significant loss of power. I shifted and car would not accelerate at all top speed was 25-30 mph. I had my gas pedal depressed and no change in speed/ I limped to a dealership turned car off and restarted and car was back to normal. This vehicle was 2 days from purchase and less than 500 miles on it. I reported to dealer and was never ... Read more
Incident date: Jul 13, 2023
I was driving on highway when without warning it just died and I was almost rearended. I noticed that the Ecoboost wasn't working anymore so I was just in shock.
Incident date: Jul 13, 2023
The hill assist(vehicle hold control) feature in the rdrs system wont release the front wheel brake as it is supposed to on steeper inclines which is the entire purpose of the device. It works on shallow inclines but on steeper ones it wont release. Causes you to miss gaps in traffic to pull out and requires some machinations of hitting brake handle or pedal to finally go with the potential now ... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Jul 12, 2023
Incident date: Jul 12, 2023
Lt door is very hard to close, does not open properly. Lt door check arm weld broke.
DODGE
GRAND CARAVAN
(2018) - SERVICE BRAKES
Jul 12, 2023
Incident date: Jul 4, 2023
Breaks are not fuctioning well Engine is not fuctioning well
Incident date: Jul 11, 2023
The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Stru... Read more
Incident date: Jul 11, 2023
The rear camera is janky, the collision alert fires off at random times, and now, the main safety issue! Received a huge red triangle on the HUD and NAV screen stating that the "vehicle is shutting down" and then poof, the damn thing shut down immediately without warning. The message was on the HUD and NAV for about a second and a half and it died. The rear camera is janky, the collision alert fi... Read more
Incident date: Jul 11, 2023
Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for ... Read more
Incident date: Jul 11, 2023
Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for ... Read more
Incident date: Jan 1, 2003
The contact owns a 2015 GMC Canyon. The contact stated that while driving at various speeds, the steering wheel became inoperable. The service power steering and stabili-trak warning lights were illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the failur... Read more
Incident date: Jan 1, 2003
Last fall when I stopped at my in-laws and got out my drivers door made a popping sound and I proceeded to close it. When I came back out and got in and went to close it it sounded like a door out of the Addams family. Lot of creaking and grinding. Immediately called the Ford dealership and was told to bring it over first thing the next morning. After [XXX] looked at it he had guessed the spot wel... Read more
Incident date: Apr 15, 2023
Dear NHTSA, The truck has lost electrical power several times over the past few months but only 3 times while driving. Today it completely shutdown while making a right hand turn at a busy intersection causing the loss of power steering and braking while narrowly missing a car waiting for the traffic light It took both hands to turn the wheel and both feet to push the brake pedal enough to stop ... Read more
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Jul 11, 2023
Incident date: Jul 10, 2023
The contact owns a 2011 Ford Escape. The contact stated that while driving at 60 MPH, the front driver side wheel seized and would not release. The vehicle was towed to the dealer where it was diagnosed with a fractured wheel dimension as a result the dimensions needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximatel... Read more
Incident date: Jul 8, 2023
Fuel pump developed cracks and is leaking terribly. Looks like someone put a temporary seal when recalled (likely due to unavailability of parts at time).
Incident date: Jul 8, 2023
I had a recall on my seatbelt and after I did the recall now my airbag resistant light is coming on and I don’t think they’re going to look at it without charging me when it never came on until they done the seatbelt so I’m not sure if I got a defective part and they need to replace it or what but I don’t think I should have to pay for it since it was just fine till they done the recall
Incident date: Jul 8, 2023
I had a recall on my seatbelt and after I did the recall now my airbag resistant light is coming on and I don’t think they’re going to look at it without charging me when it never came on until they done the seatbelt so I’m not sure if I got a defective part and they need to replace it or what but I don’t think I should have to pay for it since it was just fine till they done the recall
Incident date: Jul 10, 2023
Air bag warning light comes on intermittently...goes away when I move the seat back and forth indicating there is faulty wiring with this vehicle. Apparently according to a corvette forum, this is a common problem, which tells me there is a chance that the problem possibly came from the factory.
Incident date: Jul 10, 2023
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Incident date: Jul 10, 2023
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Incident date: Jun 24, 2023
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed and attempting to accelerate up a hill, the vehicle inadvertently lost motive power. Several attempts to restart and jumpstart the vehicle failed. The hybrid system warning light was illuminated on the instrument panel. The vehicle was towed to the residence and later towed to an independen... Read more
Incident date: Jun 8, 2023
Airbags deployed without collision. Car went slightly off road, after attempted correction to get back onto the road the curtain airbags deployed.
DODGE
GRAND CARAVAN
(2016) - SUSPENSION
Jul 10, 2023
Incident date: Apr 29, 2023
My Toyota Tundra has extensive rust damage due to rust and it’s sway at has come completely disconnected from frame. Also there are at least other significant rust issues with the frame that make this truck unsafe.
Incident date: Jul 9, 2023
Douglas all seasons is usually sold in Walmart is a good brand but there's some times that are just goes out of it completely when it hits a tire or nail and can cause a major accident and doing the time whenever the potholes you can barely feel if your tire has air in it and another thing is very hard to get that tire off of your vehicle and you have to be to have a special tool or something like... Read more
Incident date: Jul 9, 2023
I have had issues with car stalling and not working. As a result, I've had to purchase another car. I found out via research that my car may have qualified for a recall or new catalytic converter which the dealership failed to replace years ago. Now I have a cat that needs a new catalytic converter and the catalytic converter was previously faulty. I'm literally paying for two vehicles while my K... Read more
Incident date: May 24, 2023
While I am driving my Toyota Highlander XLE 2019 in a parking lot to park my car, I stopped to yield to people crossing and I slowed down and applied brake , but my car stopped and unable to restart as car display showing an error - Braking Power Low I unable to star the car and ended up towing to Toyota Dealer ship in Plano,TX I am still waiting for Dealer to check on and advise on the issue I f... Read more
Incident date: May 24, 2023
While I am driving my Toyota Highlander XLE 2019 in a parking lot to park my car, I stopped to yield to people crossing and I slowed down and applied brake , but my car stopped and unable to restart as car display showing an error - Braking Power Low I unable to star the car and ended up towing to Toyota Dealer ship in Plano,TX I am still waiting for Dealer to check on and advise on the issue I f... Read more
Incident date: Jul 3, 2023
I have a Toyota 4runner 2021. I'm actually presenting steering wheel shake and a feeling of unstable suspension issues in the front end during highway speeds more than 60 MPH. I when to the dealership and they align and balance the tires. But problem still happens. They said that not problem has been found when they verified the vehicle but they noticed the issue.
Incident date: Jul 3, 2023
Each time I drove my car the tire pressure light would flash before the ABS, brake system, power steering and traction lights would come on and the dealership could not find the problem although my car would not accelerate and the speed sensor has already been changed because only one went bad prior. 3 times to the dealership and no codes could be found and they couldn’t never duplicate the pro... Read more
Incident date: Jul 3, 2023
At 86575 miles after routine check ups at the dealership and routine maintenance being done regularly my check engine light came on I tried to put gas in my car and it sprayed all over me and the car and the gas tank I can’t put gas in my car and the dealership is expecting me to cover this costs and I’ve seen many other documented incidents with the same complaints
Fire
1 injured
Incident date: Jul 7, 2023
Shift to park feature has starting failing. Causing several issues, the vehicle won’t let you turn it off or lock it. It is does not register that it is in park making it a hazard. There has been a high rise of this exact issue.
Incident date: Jul 7, 2023
No oil dip stick. The engine sucks a qt of oil every 2 weeks without leaks and due to the lack oem dip stick not in if you overfill your oil you’ll get bad spark plugs.
Incident date: Jul 7, 2023
While using cruise control on the highway, the car suddenly decelerated twice. Each time the cruise control was set around 78mph, and it decelerated to approximately 70mph. No warnings were issued before, during, or after the decelerations— the car continued as if nothing had happened.
Incident date: May 29, 2023
I just purchased a 2017 Honda CRV the end of May, and while driving in the streets doing Lift, my car SUDDENLY came to a dead stop for no reason! Fortunately, I was NOT on the freeway and there were no cars behind me while driving on a main street going about 40mph. I called the Honda dealership and they could not figure what happened. They only suggested to deactivate the Collision Mitigatio... Read more
Incident date: Jul 7, 2023
On July 5, 2023 the electronics in our 2019 VW Golf Alltrack S, stopped working, while that car was been driven on a highway. The following was no longer operational, (while the car was still in motion): gauges such as speedometer, tachometer, fuel indicator and engine temperature; controls such as turn signals, wipers, dashboard and car indicator lights, also the infotainment system, used at that... Read more
DODGE
GRAND CARAVAN
(2017) - AIR BAGS
Jul 7, 2023
Incident date: Jul 7, 2023
Takata recall. The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN too... Read more
DODGE
GRAND CARAVAN
(2016) - EXTERIOR LIGHTING
Jul 7, 2023
Incident date: Jul 5, 2023
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Jul 5, 2023
Recently my service 4WD light came on in June 2023. My 4 WD system is completely unusable. It is deactivated according to system. It was on for a week before I could get into a shop. This has caused my Jeep to get stuck in gravel and spin out when trying to get grip as the system doesn't engage to help. My parking lot at work is gravel so this is a daily occurrence. This renders my Jeep and unusa... Read more
Incident date: Jul 5, 2023
The 2017 Ford Edge is leaking coolant into the engine, and the dealership says that the only remedy is to replace the engine because it cannot be repaired but will need to be replaced. We bought this car brand new from the Ford dealership and did not expect to have a major repair cost so soon after the warranty ended. We have five more months to complete our car payments, and we also just purcha... Read more
Incident date: Feb 7, 2023
Shift to park error every time I park my car. It takes multiple times of shifting and what not to get the vehicle to shut off. I will be making a appointment with my dealer.
Incident date: Jul 4, 2023
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in... Read more
Incident date: Jun 14, 2023
Recall 22V-696 was completed at a Winnebago dealer in 2/23. In May of 23 the awning began trying to extend on its own while I was in a camping spot. I had to pull the #6 fuse to get the motors on the awning to stop. I took it to a different Winnebago dealer to correct the issue and they wouldn’t touch it because the recall had been done and they couldn’t tell what the recall repair dealer ... Read more
DODGE
GRAND CARAVAN
(2018) - ENGINE
Jul 6, 2023
Incident date: Jul 6, 2023
For the past nine years, my vehicle has recorded multiple safety issues (trunk not closing/breaking, check engine light, catalytic converter misfire, keyless electronic entry issues, glow bulb light, turn signal bulb light, windows not rolling up, leaking fluid on the passenger side, burning smell coming from the vents, electrical issues with the radio, sunroof intermittently not opening/closing a... Read more
2 injured
DODGE
CHALLENGER
(2016) - UNKNOWN OR OTHER
Jul 6, 2023
Incident date: Jun 27, 2023
Hitch bent when pulling small ATV trailer. Under inspection of vehicle found the frame rusted out at the rear crossmember. Called Toyota @[XXX], they stated no coverage for this condition. Case #[XXX]. If this broke off it could have killed someone. This was verified at a Toyota dealer at last service. (7/5/23) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B... Read more
Incident date: Jul 5, 2023
The contact owns a 2022 Hyundai Tucson. The contact stated that while self-inspecting the vehicle, he became aware that the moldings on the roof had detached. The contact related the failure to NHTSA Campaign Number: 23V038000 (Structure). The vehicle was taken to the dealer, where it was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage w... Read more
Incident date: Jun 21, 2023
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealers; AutoNation Ford Marietta (869 Cobb Pkwy SE, Marietta, GA 30060: (770) 674-6077) and Wade Ford (3860 S Cobb Dr SE, Smyrna, GA 30080:(866) 847-5880) were made aware of the issue. The ... Read more
DODGE
GRAND CARAVAN
(2017) - SUSPENSION
Jul 5, 2023
Incident date: Jul 2, 2023
Passenger side rear lower control arm snapped when backing my car out of the driveway. Through inspection looks like driver side is starting to crack. There are recalls on the USA for this problem up to 2013 and in Canada for 2013 and 2014.
Incident date: Jan 6, 2018
On May 20,2023 my 2019 Hyundai Santa Ultimate turbo died while I was sitting at a red light in the far right lane in an extremely busy street. Car was running perfectly fine prior to it dying. For almost 15 mins my car wouldn’t turn over. Then it just started it right up. Took it home my husband checked for any codes, nothing. I checked the Blue Link app, no issues detected. On June 29th at app... Read more
Incident date: Jan 6, 2018
The car was on enhanced auto pilot and was moving at about 50 mph, the traffic in front of me slowed down. The car failed to give an alert, it failed to slow down and stop. I applied the breaks, but by then the car crashed into the pick-up truck in front of me. The car came to a complete stop after the crash and the computer system in the car completely shut down. The car had to be towed to the g... Read more
Crash
Incident date: Jan 6, 2018
The car was on enhanced auto pilot and was moving at about 50 mph, the traffic in front of me slowed down. The car failed to give an alert, it failed to slow down and stop. I applied the breaks, but by then the car crashed into the pick-up truck in front of me. The car came to a complete stop after the crash and the computer system in the car completely shut down. The car had to be towed to the g... Read more
Crash