Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2014) — SERVICE BRAKES, HYDRAULIC
Apr 21, 2023
Incident date: Apr 14, 2023
The contact owns a 2014 Ford Fusion. The contact stated while driving 25 MPH and depressing the brake pedal, the vehicle failed to slow as needed. The contact desperately depressed the brake pedal, and the vehicle came to a stop. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 100,000. The VIN was not available.
DODGE
GRAND CARAVAN
(2014) — ENGINE
Apr 21, 2023
Incident date: Apr 14, 2023
In October 2022 I was driving down a residential road and slowed to turn into a parking lot and all power was lost. Was able to safely maneuver car and stop in parking lot. Put car in park, turned off the ignition. Restarted car, seemed ok. Mechanic said nothing was wrong. Now it’s happened twice more (April 14th and 17th, 2023). Once when trying to accelerate and merge onto a highway, onc... Read more
DODGE
GRAND CARAVAN
(2014) — STRUCTURE:BODY
Apr 21, 2023
Incident date: Apr 14, 2023
GM has failed to remedy this recall in a timely manner.
Incident date: Apr 21, 2023
The contact owns a 2017 Buick Enclave. The contact stated that while attempting to start the vehicle however, the battery failed to provide adequate cold cranking amps (CCA) to start the vehicle. The contact replaced the battery himself. The contact noticed the vehicle was unvented. The new battery was reinstalled correctly. The manufacturer was made aware of the failure and opened a case regardin... Read more
Incident date: Apr 21, 2023
The contact owns a 2017 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Apr 21, 2023
While driving down the road, my vehicle will completely shut off and shut down. Sometimes, emphasis on the sometimes, I can push my key into the ignition a bit more and it will start back up. I lose all function and control of my vehicle. My dash lights and exterior lights completely shut off. I can't steer my car and it comes to a complete stop within seconds because everything locks up. I have h... Read more
Incident date: Apr 6, 2023
The contact owns a 2015 Jeep Cherokee. The contact stated the parking brake failed to disengage as needed. The contact stated the failure to release, and the service parking brake warning lights were illuminated. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the ... Read more
Incident date: Apr 21, 2023
The contact owns a 2020 GMC Canyon. The contact stated while driving 40 MPH, the vehicle hesitated, and the steering wheel became difficult to turn. The contact stated several unknown warning lights were illuminated. The contact parked on the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to her residence and then to the local dealer, where it was diagnosed with n... Read more
Incident date: Mar 18, 2023
Cam Phaser issue after 89,000 miles
Incident date: Mar 18, 2023
RECEIVING A PERSISTENT 'SERVICE - TRAILER BRAKE SYSTEM
Incident date: Mar 18, 2023
The crankshaft position sensor as well as a oil leak from the motor and has intermittent start delays these failures I found on this sight that affects my vehicle make & model year my engine 3.6 when I accelerate the overdrive doesn't engage and i took it to Nyle Maxwell in San Antonio where it's at now I also have the diagnosis that matches what is posted here on this site & 3 open recalls that s... Read more
Incident date: Apr 20, 2023
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 55 MPH, she observed that a cloud of white smoke was coming from the exhaust pipe. The contact stated that the vehicle lost motive power and stalled; however, the engine started to misfire, and the vehicle was shaking abnormally. The contact stated that a message that the engine was overheating was displayed. The c... Read more
Incident date: Apr 14, 2023
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t repli... Read more
Incident date: Apr 14, 2023
This vehicle stops while driving. It happens when it comes to a stop or slow down. Will turn off. In some instances I have lost my power brakes. This has been happening since November of 2022. The dealership has replaced the recall part, the fuel pump relay. Still happens. They thought it could be low transmission fuel. No, still happened. They have driven it over 100 miles and it wouldn’t repli... Read more
Incident date: Apr 14, 2023
The 2019 Dodge Charger, a police vehicle, was enroute to a crash scene when it caught fire. The fire appears to have originated in the engine compartment near the fire wall.
Fire
DODGE
GRAND CARAVAN
(2018) — POWER TRAIN
Apr 19, 2023
Incident date: Feb 1, 2022
found out by someone else about recall on my car about the stop switch and transmission on car then took it to petro nissan and they told me they voided my recall and fixed it but it was never fixed because the situation has started on my car and with the transmssion started messing up with battery being drained with stop switch problem and my airbag light blinking off and on with me surfing the i... Read more
DODGE
GRAND CARAVAN
(2017) — ENGINE
Apr 19, 2023
Incident date: Apr 18, 2023
Purchased car 2 months ago. Vehicle started overheating and was towed to the local ford dealership. Was called and quoted $14,400 to replace the engine due to an issue that Ford apparently knows about and has a class action suit against them for. Car is only 7 years old and should not need an entire engine.
Incident date: Apr 7, 2023
This make and model is having the exact same 6 speed transmission issues as earlier recalls. The final straw was when the truck failed to register the speed and slowly crept into oncoming traffic at night, while I turned left. It bucks and shifts hard at neighborhood and highway speeds. More often than not, it is a down speed shift and aggressive, whiplash buck. I lose control of the vehicle and t... Read more
Incident date: Apr 7, 2023
This make and model is having the exact same 6 speed transmission issues as earlier recalls. The final straw was when the truck failed to register the speed and slowly crept into oncoming traffic at night, while I turned left. It bucks and shifts hard at neighborhood and highway speeds. More often than not, it is a down speed shift and aggressive, whiplash buck. I lose control of the vehicle and t... Read more
Incident date: Apr 18, 2022
On March 26,2023 my house was total loss due to the 2010 BMW X6 was caught on fire inside the garage. The vehicle has 79xxx mileage and all recall has been check. My two dogs save my life but I did not save them. The dogs was barking while I was in the master bedroom talking to my daughter. As soon I walk to the kitchen I hear crackling, popping noises, and smoke coming from living room. I open t... Read more
Fire
Incident date: Mar 1, 2022
The rear driver side tire blew out when the vehicle was going approximately 70 mph. I attached photos of the damage. The low tire pressure light turned on about 5 minutes before the tire blew out. I took my vehicle to NTB to replace the tire. They determined because of the tread depth that all four tires needed to be replaced. The tread depth was 4mm and all their new tires were 10mm (even thoug... Read more
Incident date: Mar 6, 2023
On Monday March 27th 2023 at about 7:00 pm I was leaving the parking garage where I work in Rosslyn, VA: I started the car as usual and notice that I couldn't put the car in Reverse using the clutch (it's an automatic Ford Focus 2013): Luckily, the parking garage was empty on the level where I was parked, and I pushed the car back and forth to be able to keep the car in "Drive" mode so that I co... Read more
DODGE
GRAND CARAVAN
(2015) — STEERING
Apr 17, 2023
Incident date: Apr 16, 2023
Driving car and steering wheel suddenly locks up. Reported to both dealer and Ford motor company. Both refused to fix it. Found same problem with the 2013 model...it was recalled because of this same issue with the steering.
DODGE
GRAND CARAVAN
(2017) — ENGINE
Apr 17, 2023
Incident date: Apr 3, 2023
4/16/2023 Sunday 5pm With my wife and daughter in the car, I started the vehicle in my driveway and selected Sport mode as usual. Selected reverse and backed into our turnaround then forward to the end of our driveway. Driveway is approximately 4 car lengths long with a 20 ft long apron turnaround. Almost immediately after braking at the end of the driveway while waiting for passing traffic to e... Read more
DODGE
GRAND CARAVAN
(2017) — VISIBILITY/WIPER
Apr 17, 2023
Incident date: Apr 3, 2023
After a snow fall wiper worked one time and then stopped working with just a little snow on window. Had to stop the vehicle turn it off and turn it back on to get wipers to work.
Incident date: Apr 16, 2023
During a long distance trip, the timing chain tensioner failed. There were no obvious signs of this condition when driving at highway speeds. No warning lights or reduced engine performance! After traveling over 200 miles, we stopped and discovered the engine was running very rough. We decided to stay overnight in a hotel and check the condition of the Terrain in the morning. The next day t... Read more
Incident date: Apr 16, 2023
When I turn left or right, I slow down to turn and when I accelerate after turning, the engine shuts down and the parking brake auto-engages. This has occurred twice in heavy traffic scenarios, endangering myself, my passengers, and the drivers behind me. According to blogs with posts of this same issue with other Ram 1500 owners, issue has not / cannot be reproduced due to its arbitrary nature of... Read more
DODGE
GRAND CARAVAN
(2012) — FUEL/PROPULSION SYSTEM
Apr 15, 2023
Incident date: Apr 15, 2023
For a couple months I’ve noticed after I pump new gas, my car hesitates. It acts as if it’s going to turn off. I see this is a known issue but not for my year which is absolutely crazy. Not to mention how the car has jerked when you take off from a stop. This has been going on since I purchased the car new & I’ve continued to be told “it’s normal”. Nothing normal about a car hesitating... Read more
Incident date: Apr 15, 2023
The driver and passenger side slide door when turn the child safety lock on the door can still be opened by children by the door button beside the door.
Incident date: Apr 15, 2023
I love my Rivian but . . . the headlights are LED or something, and the bulbs have a plastic cover. The bulbs do not generate much heat and we have been driving in snow storms and the snow accumulates on the plastic headlight covers and the bulbs do not generate enough heat to melt the snow, so the snow accumulates and the illumination decreases to the point they are no longer functional. Drivin... Read more
Incident date: Apr 15, 2023
My abs, traction control, and my AWD service light all have been on making my car jump before I can accelerate and it then drives fine but today it would not allow me to go over 15MPH and all I could hear was grinding noises! This was the first time that has happened, I’ve replaced the wheel sensors, bearings, and all new tires it turned off for a couple months but now is back on! This is a huge... Read more
Incident date: Mar 31, 2023
The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 15 MPH and slowing for a traffic light she depressed the brake pedal, the vehicle did not slow and she crashed into the rear end of the vehicle in front of her. The contact stated no warning light was illuminated. The damage was mild and both vehicles were able to drive away, there were no injuries. The police were... Read more
Crash
DODGE
GRAND CARAVAN
(2015) — ENGINE
Apr 14, 2023
Incident date: Apr 13, 2023
This is one of the emails I sent to Subaru. I had just paid 425 to replace a tail light when the seal failed, the same time the wiper motor went bad 600+ to fix that. This car was in such bad shape they did not even recommend repairing. I had to buy a used car which was a financial hardship. I believe Subaru should reimburse me the cost of the transmission and tail light assembly Gentlemen, I'm ... Read more
Incident date: Dec 1, 2020
I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow do... Read more
Crash
Incident date: Dec 1, 2020
I was approaching Breezewood, Pa coming south on 70 into town from Hagerstown. Traffic comes to a stop awaiting a light that stops the highway traffic before allowing people to proceed through Breezewood and then continue on 70 out of town. I had plenty of warning as traffic slows first from 55 to 45, then to 35 before the light. As I applied pressure to the brakes the vehicle would not slow do... Read more
Crash
Incident date: Dec 1, 2020
Front blowers blow hot air when A/C is turned on, defrost won’t work in winter, the backup camera keeps going black and glitching when in reverse, my abs, traction control, and AWD service keeps coming on, I have changed both front wheel sensors, wheel-barrings, brakes, and all new tires. It helped for a month no lights on and it drove amazing no issues and one day it started again and when I tr... Read more
DODGE
CHALLENGER
(2018) — ENGINE
Apr 14, 2023
Incident date: Jun 1, 2022
After just purchasing this car from dealer. I was driving on Christmas Eve to my mother-in-law's. I noticed the car was smoking. I had checked the oil before we left been about a 45-40 minute drive. Went to pull off the road and it would had to be towed back to my house. I had both my children in the car and my fiance and the smoke was coming through the cabin. It had not been running correctly fo... Read more
DODGE
GRAND CARAVAN
(2016) — FUEL/PROPULSION SYSTEM
Apr 13, 2023
Incident date: Apr 1, 2022
There was a complaint on your site that is exactly what happened to my car. While driving with foot on accelerator, acceleration/ current speed will randomly just stop. 1-1- Once i fully release the accelerator and then reengage the accelerator problem goes away. This is very random as to when it happens, and will happen multiple times in a row some times... and other times happens once and doesn'... Read more
Incident date: Apr 13, 2023
Jeep transmission jerks, doesn't shift when its supposed to, and when I give it regular pressure gas, and I drive slow, it will not shift and then suddenly shift causing a jerk. I never can depend on the vehicle and even don't make left hand turns unless there is a traffic light because I'm afraid the Jeep won't pull out in time and I'll get hit by another car.
Incident date: Apr 13, 2023
I own a 2014 Kia soul with 78000 miles. Engine light came on just changed my oil it was almost dry. I’m going through 2 quarts every two weeks due to KIAS power train warranty of 100000 miles I was sold on as a second owner. The dealer will not cover to replace the engine since the second owner warranty is inky warranted at 60k. Millions of people owning Kia’s are now trashing their cars b... Read more
Incident date: Oct 1, 2021
The contact owns a 2011 Ford F-150. The contact stated while driving approximately 55 MPH, the transmission independently down shifted to third gear. The contact stated that the vehicle shook abnormally. The contact stated that the "wrench symbol” was illuminated. The contact stated that the gear shift indicator failed to function as needed. The contact stated that the failure was intermittent b... Read more
DODGE
GRAND CARAVAN
(2015) — UNKNOWN OR OTHER
Apr 13, 2023
Incident date: Apr 12, 2023
My car was sitting in driveway and not moved for 4 days. The windshield broke and cracked completely
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Apr 13, 2023
Incident date: Apr 12, 2023
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle was purchased new. The contact stated that the vehicle failed to start at first attempt within two weeks of ownership. The contact stated that she was able to restart the vehicle after several attempts. The check engine warning light and a turtle warning light were illuminated. The vehicle was taken to the dealer, who had b... Read more
Incident date: Apr 13, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle hesitated, with smoke coming from the exhaust tip. The service engine soon warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine block needed to be replaced because of coolant intrusion; however, the contact was advised to... Read more
DODGE
GRAND CARAVAN
(2015) — EXTERIOR LIGHTING
Apr 12, 2023
Incident date: Apr 12, 2023
The contact's husband owns a 2004 Mercury Grand Marquis. The contact's husband had received notification of NHTSA Campaign Number: 15V861000 (Exterior Lighting). The vehicle was taken to a local dealer for the recall repair. The vehicle was repaired; however, the contact was made aware that only the light control module (LCM) module harness was replaced and not the light control module itself. The... Read more
Incident date: Apr 11, 2023
On 4/8/2023 I began hearing a ticking noise coming from my engine while driving. I took my car into Sid Dillon Hyundai Dealership of Lincoln NE on 4/10 and picked it up on 4/11. They completed 2 recalls (valve cap replace and ABS kit replace) and an inspection on the engine. The recalls did not fix the issue. They determined that the cylinder 3 rod bearing has excessive clearance of .37 MM. They a... Read more
Incident date: May 16, 2007
The contact owns a 2016 Dodge Dart. The contact stated while at a stop light and shifting into drive(D), the vehicle failed to shift into gear. There was no warning light illuminated. The vehicle was towed to the dealer, who informed the contact that the vehicle needed to be inspected prior to completing the recall repair under NHTSA Campaign Number: 19V293000 (Power Train). The contact related th... Read more
Incident date: May 16, 2007
I know I am not the only one that thinks this is a bad problem, in fact I have not met a person that has owned this era of Dodge Ram that has their Dashboard and the whole parts inside can have been falling apart. Mine has fallen and hit my legs and or lap. Now I don’t mean the whole dash at one time but I have glued, taped and put a dash pad over top to try to keep things from falling into the ... Read more
Incident date: Feb 1, 2023
Manufacturer default in the trunk. Water is getting into the trunk causing water to fill up in the battery compartment. Thus, shutting the vehicle electrical system down completely. After researching, I contacted GM who stated that they are unaware of this issue, although many people who own this type of vehicle have had this issue occur.