Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Dec 1, 2019
My engine light came on, took it down to autozone they said it was the mass airflow. But then took the icon off. I took it to a repair shop and what they found is my car had 3 software updates causing bug fixes and said that Nissan can fix that for free since I have an extended warranty.
Incident date: Jul 20, 2023
My 2015 Mitsubishi Outlander Sport is having problems shifting and accelerating. There is a Transmission service needed light that comes on the dash when turned on. A few months ago I had to start manually shifting which barely got me by. Recently it would not go over 25 MPH, and continued to go slower and slower until it stopped and would not accelerate at all. I have had to drive on the far righ... Read more
Incident date: Jul 20, 2023
My engine went into limp mode on the road wile my daughter was in traffic. After she was finally able to get the car to the side of the road. I had the Sorrento towed to my local mechanic. The mechanic informed me the engine had an internal engine failure.The car had 125,000 miles I have always done my oil changes at 5000 miles with synthetic oil. Spoke with Kia they said I would have to a Kia Dea... Read more
Incident date: Sep 1, 2022
Engine and combustion chambers cylinder 2 and 3, yes it's available for inspection Sudden overheat and engine failure on road can lead to a serious accidents, also with coolant being leaked in to the combustion chamber could lead to explosions or implosions with the pressure conditions, also there was lot of white, blue smoke outside which was unbreathable Yes, coolant leakage to the combustion... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 20, 2023
Incident date: Jul 10, 2023
When i turned on my vehicle errors started coming up Collision Mitigation System problem, Road departure mitigation system problem, auto high beam problem, Adaptive cruise control problem and Lane keeping assist problem. Also has orange Brake System highlighted. Unable to use any of the safety features mentioned as well as cruise control. Took vehicle to Honda dealer on February 6th and was info... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 20, 2023
Incident date: Jul 10, 2023
When i turned on my vehicle errors started coming up Collision Mitigation System problem, Road departure mitigation system problem, auto high beam problem, Adaptive cruise control problem and Lane keeping assist problem. Also has orange Brake System highlighted. Unable to use any of the safety features mentioned as well as cruise control. Took vehicle to Honda dealer on February 6th and was info... Read more
Incident date: Jul 10, 2023
Car randomly shuts off while idling . Will restart , but will not go past 10 mph leaving me either stranded in the middle of the road or causing me to pull over in unsafe areas . When restarting , engine is very hesitant. Car will be very shaky so I have to keep the car off for about 5 minutes before I restart the car . At that time the check engine light will turn on , as well as the wheel alignm... Read more
Incident date: Apr 30, 2020
The vehicle completely quit in heavy traffic. There were no warning signs, nothing, just completely dead. I had no option to put on hazard lights etc. Had this happened on the interstate, it would have been incredibly dangerous. It was still unsettling traveling home with others which included an 11 year-old. The police helped us get it started with a jump-box but on the way home it started to bo... Read more
Incident date: Jul 18, 2023
My transmission failed and I had to get a new one on my trip.
Incident date: Jul 16, 2023
my son-in-law went straight off country road and into a tree car burnt to ground was burnt to death date was [XXX] sheriff Spokane county investigating teal front suspension repaired 1 month before at local Tesla shop Spokane wa INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Crash
Fire
1 deaths
DODGE
GRAND CARAVAN
(2017) - VEHICLE SPEED CONTROL
Jul 19, 2023
Incident date: May 1, 2023
The contact owns a 2007 Toyota Camry. The contact stated while driving at an undisclosed speed with the accelerator pedal depressed, the vehicle unintendedly accelerated. The vehicle was taken to an independent mechanic; however, the mechanic was not able to determine the cause of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
DODGE
SPRINTER 2500
(2007) - UNKNOWN OR OTHER
Jul 18, 2023
Incident date: Jul 18, 2023
The F150 was in a Park position while running in our driveway and lunged forward hitting our 2022 Toyota Highlander causing over $11,000 in damage on bother vehicles. ($1,428.69 Truck/ $9,000 estimate for Highlander). The vehicle was taken to Mooresville Ford on June 21, 2023 (earliest appointment available for this issue) to evaluate and repaired the transmission and transaxle. (Currently a class... Read more
Crash
Incident date: Jul 15, 2023
The plastic break switch pad broke when I was driving on the highway. I lost engine power and RPMs were erratic. Brake lights would not turn off even when brakes were not applied. I could not excellorate normally or maintain speed. Upon examination the pad was brittle and yellowing. There is already a safety recall for this part but only in certain states that does not include Arizona.
Incident date: Jul 15, 2023
The plastic break switch pad broke when I was driving on the highway. I lost engine power and RPMs were erratic. Brake lights would not turn off even when brakes were not applied. I could not excellorate normally or maintain speed. Upon examination the pad was brittle and yellowing. There is already a safety recall for this part but only in certain states that does not include Arizona.
Incident date: Jul 15, 2023
AC electric wiring becomes hot and only blows at 1 speed, also with time has become corroded diplaying a live open wire under passanger area, seems it is the following Block Heater Cable Splice Connector May Corrode Prolonged corrosion of the connector may cause a resistive short, overheating or melting the wiring and increasing the risk of a fire. safety recall 19V048 below Also I can not find ... Read more
DODGE
GRAND CARAVAN
(2012) - UNKNOWN OR OTHER
Jul 18, 2023
Incident date: Jul 1, 2023
I have submitted a report on this same vehicle following the initial incident on 5/12/23. I have not heard anything after I submitted this and would like to have some type of feedback. This report is an update on the vehicle with how it was handled at the dealership and company level. At this time our van is at a Chrysler dealership that is 3 hours away from where we live, as that is where the v... Read more
DODGE
GRAND CARAVAN
(2012) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 18, 2023
Incident date: Jul 1, 2023
Was going about 20 in a residential setting with nobody around and the truck locked the brakes and forward collision warning started flashing on the screen. It was pretty scary seeing there was nothing to hit.
DODGE
GRAND CARAVAN
(2012) - SERVICE BRAKES
Jul 18, 2023
Incident date: Jul 1, 2023
Was going about 20 in a residential setting with nobody around and the truck locked the brakes and forward collision warning started flashing on the screen. It was pretty scary seeing there was nothing to hit.
Incident date: Jul 14, 2023
The fuse box got wet after a routine car wash. The hood was not opened at any point prior to the car wash, nor directly afterwards until the incident occurred. A few hours after the car wash, the horn went off on its own continuously for 5-10 minutes and had to be shut off manually via disconnecting the battery. The car was not running or turned on in any way at this point. Prior to disconnecting ... Read more
DODGE
CHALLENGER
(2015) - ELECTRICAL SYSTEM
Jul 17, 2023
Incident date: Jul 17, 2023
Issue #1: Automatic Braking Self-Engaged. Approximate Date: 11/21/2022 Mileage: 70k I was driving home. I was traveling southbound approximately 40 mph on a 4 lane road (2 each direction). The weather was clear (i.e., no rain or other adverse conditions). No other cars (northbound or southbound), pedestrians, or objects were on or near the roadway and my car, without warning, applied the brake... Read more
DODGE
GRAND CARAVAN
(2014) - ELECTRICAL SYSTEM
Jul 17, 2023
Incident date: Jul 11, 2023
The contact owns a 2018 Nissan Versa. The contact stated while driving 32 MPH, the vehicle shut off without warning. The contact was able to pull over on the side of the road and restarted the vehicle. The vehicle was taken to the dealer and stated that the vehicle was not under recall and that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and sta... Read more
Incident date: Jul 17, 2023
The 2nd row Captain's chair track became broken and the seat is stuck on the track, in the forward most position. The seats can lift off the track to allow passengers to easily access the 3rd row. The seat, if the button is pushed, becomes stuck forward and needs to be manually released. Malloy Ford of Winchester VA is the dealership that has looked at this defect and determined it to be a warrant... Read more
Incident date: Jul 14, 2023
Driver side door latch does not clamp to secure the door.
Incident date: Jul 14, 2023
The contact owns a 2015 Chevrolet Colorado. The contact previously received notification of the NHTSA Campaign Number: 16V054000 (Steering), and the vehicle was taken to the dealer where the recall repair was completed; however, while driving at an undisclosed speed, the steering wheel became stiff and difficult to maneuver. The power steering assist warning light illuminated. The contact turned ... Read more
Incident date: Jul 17, 2023
While driving my vehicle my driver's side headrest exploded without being in an accident. I received no warning from Chrysler about the headrests being faulty. They left driving that unsafe vehicle with the exploded headrest for over 7 months this before replacing it and refuse to replace the passenger one as well stating, "we will only replace that if it explodes during the extended warranty peri... Read more
1 injured
Incident date: Jul 12, 2023
My 2015 Jeep Cherokee Limited has a parking brake issue. My parking brake will not disengage, the car will not move forward or back, the warning lights are lit up on the dashboard. My Jeep is inoperable due to this issue. This has happened before in parking lots, etc but I was always able to pull over and disengage. That is NOT the case this time as had the car towed to the Jeep Dealership and dia... Read more
Incident date: Jul 5, 2022
Dealer’s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts ..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.
DODGE
GRAND CARAVAN
(2015) - ENGINE
Jul 15, 2023
Incident date: Jul 13, 2023
There's an oil consumption issue that requires you to constantly refill the engine with oil between oil changes. It's so bad that it causes buildup and eventually interferes with the timing. Causing significant, unacceptable repairs! Now I'm forking out money for a constant issue that shouldn't exist! My car cut off in traffic! That's a major safety issue! I will provide costs of repair when I get... Read more
DODGE
CHALLENGER
(2017) - UNKNOWN OR OTHER
Jul 15, 2023
Incident date: Jul 14, 2023
Trailer brake controller issues. When you manually engage the trailer brakes it doesn’t produce enough voltage to the trailer to hold.dealer replace brake controller and module still the same issue. I unplugged the factory brake controller and installed a aftermarket brake controller and it will stop when manually engaged. I feel as if it’s a program issue. Any other vehicle I try on my travel... Read more
Incident date: Jul 9, 2023
Car just died while driving about 30mph in all electric mode. Charge fault error came on. Loss of steering and brakes. Able to coast to stop. Placed car in e save mode to start engine, was able to get home.
Incident date: Jul 13, 2023
The high beam headlights have stopped working out of the blue. The standard headlights are working. I live in dark rural area and rely on these high beams for night driving. Wondering in there is going to be a recall to repair this issue.
Incident date: Jul 13, 2023
Rear coil spring is broken. Normal driving conditions and we noticed a significant vibration. Upon inspection of rear suspension we found a broken rear coil spring. I researched this issue and found that VW recalled several other 2015 models for rear coil springs breaking. This is a major safety issue. Currently we cannot use the car due to this safety issue.
Incident date: Jul 13, 2023
The ABS and traction control lights are staying on and the truck only has 8,200
Incident date: May 23, 2023
Ecoboost issues Turbo issues
Incident date: Jul 14, 2023
Rear Windshield Shattered Unexpectedly
DODGE
GRAND CARAVAN
(2016) - ENGINE
Jul 14, 2023
Incident date: Jul 2, 2023
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated upon taking the vehicle for an oil change, the mechanic informed her that there was no oil in the vehicle and that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where a diagnostic test was performed, but no issues were found. The vehicle was then taken to an independent mechanic, where ... Read more
Incident date: Jan 1, 2023
I got a check engine lite and the code said positive crankcase ventilation regulator valve. While doing research I am finding out that this is a very common problem on these cars, and very expensive to fix, I’ve never even heard of this problem happening to other cars. I think a recall is in order, thank you
Incident date: Jan 1, 2023
While traveling at approximately 45 MPH in multi-lane highway traffic, WITHOUT WARNING the vehicle's power steering suddenly failed. Concurrently a red display message appeared in the instrument cluster stating "Power Steering Malfunction - See Owner's Manual". ALL steering assistance was lost at that point and the vehicle had to be maneuvered with great effort out of traffic to a safe offroad loc... Read more
Incident date: Jan 1, 2023
Getting the following issue: 2019 RAV4 : P268115 Engine Coolant Bypass valve circuit short to battery or open This is happening to a lot of other cars - it seems like Toyota has a faulty coolant valve
Incident date: Jul 1, 2023
The contact owns a 2005 Ford Freestar. The contact stated that upon selling the vehicle, she allowed another individual to test drive the vehicle; however, as the contact was driving on an incline, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed that the flex shaft had failed. The contact then stated that upon research, she became aware of NHTSA Campaign Number: 12V... Read more
Incident date: Jul 13, 2023
I purchased a new 2023 Ford Explorer and during the finance process I found out it had a rear back up camera recall . I wasn’t able to take possession of my vehicle . It’s been sitting on the car dealership lot where I bought it . I bought it May 26th and the repair still hasn’t been resolved !! I want my vehicle !! I’m making a substantial payment on a vehicle I can’t have !!!! Please r... Read more
Incident date: Jul 11, 2023
While using cruise control on an interstate road trip, the emergency braking system repeatedly caused the vehicle to slow excessively to where I was almost rear ended. This occurred approximately 15 times over a period of 3 hours. While traveling at 75 mph, the vehicle almost came to a complete stop on the interstate and almost caused accidents. There was no object in front of me or vehicle that s... Read more
Incident date: Oct 13, 2021
Cooper Discoverer 275-55r20 developed bulge in inner sidewall. I was unaware of issue until a stranger pointed it out. That was on 03/08/2023. Since then, 2 more tires have developed the same issue!! The last 2 have been looked at by tire installation professionals and determined to be manufacturer defects.
Incident date: Dec 12, 2022
My rear brakes are metal to metal at less than 25,000 miles. Second issue when I im driving my car will not accelerate and the warning light comes up. I have to completely stop turn it off in the middle of the road and then it will start going. I called vw and they told me that they didn’t know what it could be. Maybe water got in a sensor. This issue has happened twice and it’s scary. Third ... Read more
Incident date: Jun 26, 2023
Vehicle was traveling at approximately 50 miles per hour with no indication of an issue or prior warning. Vehicle suddenly lost power, rolled to a stop, engaged parking brake and displayed "Service Charging System" error. Vehicle was non-operable in the middle of traffic with small children inside the vehicle, presenting significant risk of accident and injury. Vehicle was towed to a dealership a... Read more
Incident date: Apr 10, 2023
The contact's wife owns a 2013 Ford Escape. The contact stated that while his wife was starting the vehicle, the message "Power Steering Assist Fault" was displayed, and the steering wheel was significantly difficult to steer. The dealer was notified of the failure and informed the contact that the failure was related to an unknown recall; however, the VIN was not included. The vehicle was not dia... Read more
Incident date: Oct 1, 2022
The rear wall developed a gap shortly after delivery. RV was brought back to dealer for a repair. The repair from dealer was to caulk the gap. This is insufficient as the wall is not attached at the bottom to the frame. This defect renders the rear wall incapable of using the storage above the couch as the wall can not hold the weight and there for pulls away from the bottom of the trailer causing... Read more
Incident date: Oct 1, 2022
The rear wall developed a gap shortly after delivery. RV was brought back to dealer for a repair. The repair from dealer was to caulk the gap. This is insufficient as the wall is not attached at the bottom to the frame. This defect renders the rear wall incapable of using the storage above the couch as the wall can not hold the weight and there for pulls away from the bottom of the trailer causing... Read more
DODGE
CHALLENGER
(2014) - EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER
Jul 13, 2023
Incident date: Jun 21, 2023
The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the other jacks also experienced the failure. The trailer had not been taken to the dealer. The contact... Read more
Incident date: Jul 7, 2023
Engine failure outside of normal warranty period. However oil consumption is the cause. Hyundai allows for 1quart of oil loss every 1000 miles. There should be no oil loss. Before I could get an oil consumption test my motor started knocking. The dealership was supposed ask for goodwill assistance but never did. They found no compression in cylinder 4 and stated since it wasn’t a rod bearing fai... Read more