Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,169 complaints for DODGE

Incident date: Apr 27, 2023

Component: child safety lock system Risk: we have a 6 year old and a 2 year old. We bought the SUV as a family vehicle. If the child safety lock system does not work out children would be able to open their doors while traveling at highway speeds. Problem reproduced: the dealership replaced a part the first time we took it in for the issue. The issue persisted. We brought it back when the issue h... Read more

Incident date: May 1, 2023

Vehicle will, at random, completely lose all power while driving unexpectedly. There seems to be no cause that precipitates this loss of power. During the night, it is extremely dangerous, because the lights and everything go out.

Incident date: May 1, 2023

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, an unknown transmission warning light appeared on the instrument panel; the vehicle began to stall and hesitate upon depression of the accelerator pedal. The vehicle was taken to a dealer where the clutch assembly was replaced. A few months later, the contact stated that the vehicle failed reverse w... Read more

Incident date: Apr 30, 2023

The ignition key can not be removed after putting the vehicle in park and shutting it off. Many attempts are required to jiggle the shifter switch/steering column/key before it will release on most occasions. This is a common issue, going back years, to 2015. How can it still not be resolved? The safety issue here is one of having your vehicle stolen because you are forced to leave the key in ... Read more

Incident date: May 1, 2023

There is a technical service bulletin published (15-NA-082) that is the result of insufficient welds between the bracket and frame rail that hold the sway bar on the models listed in the TSB. Recently while on a road trip we experienced heavy (almost uncontrollable) truck swaying while on the high way. I now have to find someone with welding experience in order to fix this problem because I am c... Read more

Incident date: Apr 30, 2023

Cue screen has spider webbed and not able to use hands free or ac ( only fan moter comes on but to turn on ac it's on the screen.

Incident date: Sep 1, 2022

The contact owns a 2019 Hyundai Santa Fe. The contact stated while driving at approximately 25 MPH. The contact stated that the vehicle caught on fire while they were driving on the street. The contact stated no warning light was illuminated. The fire department was on the scene and filed a report. The husband had extinguished the fire using a fire extinguisher. The contact had received notificati... Read more

Fire

Incident date: Apr 29, 2023

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side door failed to open as needed. The vehicle was taken to the dealer, where it was diagnosed that the rear driver's side door actuator motor had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 126,000.

Incident date: Apr 7, 2023

The contact owns a 2016 Ford Fiesta. The contact stated that the ignition switched failed to respond after the key was placed in the ignition. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer, where it was diagnosed and determined that the key needed to be replaced and a new key was cut. The vehicle had been repaired; however, the failure... Read more

Incident date: Feb 1, 2023

There was no accident in this case. We lost brakes with no warning and the brake pedal got hard to press. So we changed brake pads and calibers in rear because had not be but few months on front brakes. Still no brakes they was then bleed to be sure and had little brakes and drove it home and the abs code came up and brakes went to floor. I then took it to mechanic and they check code and was abs ... Read more

Incident date: Feb 1, 2023

seatbelt locks and does not release

Incident date: Apr 29, 2023

High consumption of oil (5 qrts in a week and a half). It failed the recommended test set forth by manufacturer and no one will fix it until it stalls or seizes. Major safety risk since they know of the problem and will not fix until it is too late.

Incident date: Apr 10, 2023

I received a recall notice on my Jeep Wrangler Sahara 4xe that the vehicle could suddenly shut down while in motion and needed a repair to prevent this from happening. I took it into the dealer to get the repair. At this point the vehicle had about 1200 miles on it. About a week AFTER getting the recall repair, the vehicle shut down without warning while I was driving it in all electric mode. I ha... Read more

Incident date: Apr 28, 2023

Phantom breaking when adaptive cruise control is on. Manufacturer refuses to help and promises a software fix is on the way. No way to use cruise control without adaptive cruise control, so no way to use cruise control safely. I was pulled over today after the car decided to brake check a sheriff deputy. Lane departure warning activates for no apparent reason. Does not go away when the feature i... Read more

Incident date: Apr 28, 2023

My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydra... Read more

Crash 1 injured

Incident date: Apr 27, 2023

The SRS light came on and stayed red indicating defective airbags.

Incident date: Apr 27, 2023

Car was serviced for a gas leak at a Chrysler Dealership the previous day. The next morning, I was driving at a low speed (<20 mph) when an error message appeared "Car must be in P (park) to place in drive." I switched to P and tried to restart the engine. It turned over several times but never restarted. A police officer had to manually disengage the transmission and emergency brake to put the ca... Read more

Incident date: Apr 27, 2023

Incident date: Mar 31, 2023

Intermittent ABS, EBS and traction control issues causing spurious warnings and loss of cruse control. The alerts are distracting to the driver, loss of ebs/abs represents safety issues while traveling, as does the loss of traction control and cruse control. Dealer has diagnosed the issue to the respective abs/ebs controllers but reports no parts in inventory and no due date for when they will ... Read more

Incident date: Mar 31, 2023

Today while driving, I turned from a main road into a residential neighborhood and my vehicle decided to stay stuck in first gear. I pulled over, turned it over thinking it would reset. It didn’t. I continued to drive the vehicle in first gear, which won’t shift until it gets to 6000 rpm’s in order to shift to second. So here I am, in a residential zone where the speed limit is 25 MPH stuck ... Read more

Incident date: Feb 20, 2023

There are two concerns-first the phantom breaking using cruise control and the other is poor functionality of using the windshield wipers. I have experienced the phantom braking since shortly after ownership to as recent as 2 weeks ago. This has caused me to no longer use the cruise control. It is very difficult to engaged the windshield wipers. During nighttime driving and sudden heavy rain I... Read more

Incident date: Dec 1, 2021

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked intermittently. Additionally, the contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The vehicle was taken to an independent mechanic, who informed the contact that the control module needed to be replaced; however, the part to do ... Read more

Incident date: Dec 1, 2021

The contact 2014 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle lost motive power while driving approximately 65 MPH. The check engine warning light was illuminated. The vehicle veered to the side of the roadway. The vehicle was able to be restarted; however, while the accelerator pedal was depressed, the vehicle failed to properly accelerate. The vehicle was towed to a dealer wh... Read more

Incident date: Feb 4, 2023

The vehicle was in motion going 40 MPH when the dashboard displayed high coolant temp. The dashboard continued to flash other warnings such as check engine and oil change required. Then, the emergency brake light was on, engine light, and oil light. This caused the vehicle to lose total power in the accelerator and partial power in the brakes. The event led my vehicle to cause a complete stop in t... Read more

Incident date: Feb 15, 2023

The contact owns a 2015 Chevrolet Camaro. The contact stated that after parking the vehicle, the contact attempted to turn off the vehicle; however, the contact was unable to remove the key from the ignition. Additionally, the trunk failed to open as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The fail... Read more

Incident date: Apr 25, 2023

Right headlight assembly defective. Turns out MANY 2019 Macans have this same problem. Only 2019 and only the right side. VERY expensive repair, and many would put it off causing a safety issue

Incident date: Mar 29, 2023

Car is totaled, yes its been confirmed by TN highway patrol, wrecker service who had to get down embankment to get the vehicle, insurance. It was totaled not one air bag deployed. It was a rainy night driving i-24 towards clarksville, im in the left lane, as im going around corner towards exit 8 , a vehicle cut in front of me, to avoid a rear end collision i quickly turned my wheel to the left , a... Read more

Crash

Incident date: Apr 21, 2023

The rear parking assist break does not turn off, yes it is available for inspection. I had an emergency, I could not reverse out of my parking spot because the emergency break would automatically stop my vehicle, it was sensing there was something behind it. The problem has been confirmed by dealer stated it is an internal failure with the factory radio. It has not been inspected by the manufactur... Read more

Incident date: Apr 21, 2023

The engine died while traveling 80mph and power steering stopped. Engine died at a stop light in traffic. No lights display on dashboard and no codes display. Car runs fine after turning off then restarting. This is dangerous and appears common in town and countries. We could have died at 80mph.

Incident date: Apr 21, 2023

I Came into dealership for scheduled service appointment on Apr 5, 2023 10:30:00 AM at EDWARDS CDJR OF OMAHA to get recall fixed on fuel pump relay and an oil change after receiving my 2012 Dodge Durango Citadel back my lights randomly starting blanking and my vehicle stalled and it wouldn’t start or turn over. So I spoke to service rep [XXX] at EDWARDS CDJR OF OMAHA 17950 Burt St and had the ca... Read more

Incident date: Apr 17, 2023

The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms... Read more

Incident date: Sep 1, 2022

Steering wheel is becoming harder and harder to turn right or left

Incident date: Apr 23, 2023

The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact ha... Read more

Incident date: Apr 19, 2023

6.7L Cummins diesel Known Grid heater bolt broke and could leave people stranded as it causes catastrophic engine failure and or damage leading up to $20 to $30K in engine repairs. Ram knows about this issue and is doing nothing about it. Mine broke and I caught it just before it destroyed my engine. the fix was a $1k kit. This bolt corrodes and and drops down into the intake in which destroys the... Read more

Incident date: Apr 14, 2023

2017 JEEP RENEGADE. CONSUMER WRITES IN REGARD TO ENGINE STALLING WHILE DRIVING.

Incident date: Apr 18, 2023

Ran a code tester and everything from recalls are popping up

Incident date: Apr 21, 2023

I am constantly having to fix my "learn remote" settings, vehicle stereo volume does not always match the level of it's output, blinker continues to get stuck on even after the steering wheel is in the position for the blinker to have ceased, door locks are sometimes stuck unlocked and sometimes stuck locked, ignition sometimes locked in ACC and will not allow for key to be removed, lug nuts have ... Read more

Incident date: Apr 21, 2023

The high beams have went out without warning. Driving at night with only low beams can be very dangerous. I live in a rural community so not being able to see potential wild animals in the road is dangerous for me and my family. It has also not been fixed my replacing the lights.

Incident date: Apr 21, 2023

There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.

Incident date: Apr 21, 2023

Incident date: Apr 22, 2023

The rear wheel on the left driver side detached from the frame while driving on the hwy and lost control. Luckily I could pull off and drive into the ditch. The frame is rusted enough that auto shop says that the repairs aren't worth it because the entire back frame is rusted and will just happen on the other side. No sounds beforehand to indicate their would be a malfunction. The control arm... Read more

Incident date: Apr 1, 2022

While stopped and preparing to turn left at yield light, my check engine light suddenly came on followed by several alerts and dings. Not understanding what was occurring in that exact moment, I had an opportunity to safely make the left turn, and intended to address the issue once off the main road. Within moments of releasing the brake my car began violently revving and jolted forward into the i... Read more

Incident date: Apr 1, 2022

Incident date: Apr 22, 2023

I purchased the car last July. Up to December, the car performed fine. Starting in December when I used the car heater repeatedly due to subzero temperatures, I noticed a burning smell coming from the vents. I was afraid that the engine or car would catch fire. I called the Tansky Toyota dealership and was told to bring the car in. They checked the car and I was told the smell was identified as en... Read more

Incident date: Sep 1, 2022

Car experience loss of control to accelerator while driving on major highway. The vehicle's speed coasted down from highway speed of 65mph to low 50s before vehicle was safely stopped on roadside emergency breakdown lane. This incident could have easily resulted in a collision with faster-moving traffic. The vehicle has been transported to a dealer for inspection to determine the cause, however th... Read more

Incident date: Apr 22, 2023

This vehicle was bought brand new from West Broad Hyundai in Richmond , VA. I was financing this vehicle had it for almost two years before it was stolen. The police said it was a couple of teenagers. I lost thousands of dollars almost 2 years worth of car payments. I think Hyundai should be accountable because they nevar notified me these vehicles were easily stolen. I lost two years of car... Read more

Crash 1 injured

Incident date: Apr 21, 2023

While driving, my vehicle will abruptly lose power steering and the wheel will lock up. I am unable to turn my steering wheel. I have to stop my vehicle and turn off the ignition in order to the power steering to work properly. This only last for a few minutes and then it will happen again. This is dangerous and I have had to pull over on the highway to stop and start my vehicle. This first happen... Read more

Incident date: Apr 14, 2023

The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog