Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Jul 28, 2023

I bought the truck in April of 2023, a few days after I purchased it I was backing up and the review camera turned off and received an error. I went to the dealer and was told it was caused my my tow hitch. Which makes no sense since they have an option to towing. I've looked on forums online where several other owners have the same issue with the same year truck.

Incident date: Jul 28, 2023

On 26 July 2023 I was driving on the feeder road on west 610 south in Houston Texas. While making a left turn onto MLK Blvd my power steering quit in the middle of the turn. The service power steering light illuminated and the steering was very difficult. I was able to manhandle it back to the house but upon arrival it was almost impossible to get the truck into the driveway due to the steering be... Read more

Incident date: Jul 28, 2023

My car has rust on mos of the entire interrior of the car. Underneath the dash, the seat rails and metal pieces that attach the gas pedal and brakes

Incident date: Jun 1, 2023

My car has a Homelink that will automatically open the garage door when approaching the door. Unfortunately, if the garage door is already open, this will unexpectedly close the door with no warning. This has resulted in damage to the trunk lid of another can that was parked in the garage with the trunk open. It is a dangerous situation for the door to close when others near the door are not w... Read more

Incident date: Jul 28, 2023

My car had the airbag indicator light turn on, engine light , battery light come on 7/27/23. Then about a few seconds later, the radio turned off by itself and the car turned off while I was still driving . The car is currently inoperable . I’ve also been having issues with the horn not working , doors, windows locking and unlocking by themselves, engine stalling while driving , car cracks but ... Read more

Incident date: May 24, 2023

Driving home from work, ABS and traction control light and warning started to go on and off nonstop every 2 seconds or so. No bumps on the road or excessive turning just a straight highway.. will contact dealer today for any recalls but I don’t see any open.

Incident date: May 24, 2023

Incident date: Jul 25, 2023

I keep shutting down, not going on something with a forward assist on top of that. I have no control over my car does whatever ones and it’s very unstable Fawzy no control is very unstable very bumpy road to the point I don’t even wanna drive

Incident date: Jul 14, 2023

2016 Ford Mustang V6 This is EXTREMELY concerning as it's a SAFETY issue losing power features while the vehicle is in motion. While driving the car provides an error message with a wrench sign/icon stating the transmission is not in Park, then it proceeds to shut down the car leaving us without power steering. The car need stopped, move the transmission to Park, and start the engine. Doing this... Read more

Incident date: Jul 14, 2023

Brake pads constantly keeps running out on front driver, passenger front brakes are still good but rotor keeps running out unevenly, no brake fluid leaks but needs refill every 3rd about 3/4 of a pints bottle, making a left turn it accelerated by itself brakes didn't react, instead of causing in a big accident, pulled the steering wheel, went through a fence and a brick wall stopped my car, check... Read more

Crash Fire 2 injured

Incident date: Jul 14, 2023

Crash Fire 2 injured

Incident date: Jul 25, 2023

2022 EV6 First Edition. Vehicle no longer accepts level 2 charging at the 11kWh window stick advertised speed. Providing car with any more than 9kwh and the charging port gets very hot and car will stop charging. Dealer is aware of the issue but as of now is unable to diagnose as none of their dealerships have power supplies that exceed 7kwh.

Incident date: Jul 25, 2023

Incident date: Jul 1, 2023

Fuel pump control module stopped working causing the engine to stop. It would not restart. Also, the car would not shift out of park into neutral, thus it could not be moved. This happened on a highway in traffic and created a very dangerous situation. Apparently, this fuel pump control module has a history of failing in hot weather. In this particular case the vehicle had been operating in 100 d... Read more

Incident date: Jun 20, 2023

I have previously filed complaint on this vehicle with no satisfaction. I have a Lincoln 2015 MKZ. This vehicle has a low front end clearance which I believe to be a serious safety concern. The front bumper is only 7 1/2 inches off the ground. Most cars are at least 9 plus inches off the ground. This car can not traverse any type of graded driveway or access road. The front bumper constantly ... Read more

Incident date: Jul 26, 2023

Vehicles touch screen becomes unresponsive to touch and skips around screen turning items and censors on and off while driving. Seat heaters have turned on and off on boiling hot days, radio stations switch back and forth, volume has gone up and down, parking censors have been turned on and off while driving, radio has called random numbers and people while driving and while waiting for truck to p... Read more

Incident date: Jul 5, 2023

I had been driving for over an hour at 70 when I crossed into Pennsylvania and encountered crawl speed traffic. I exited the highway at exit 1. At the top of the ramp there is a traffic signal. I stopped at the red and the vehicle shut down. The light turned to green and the vehicle immediately in front of me proceeded into the intersection. I removed my foot from the brake and attempted to go. Th... Read more

Incident date: Mar 3, 2023

On nine separate occasions between mid-June 2023 (mileage appx. 600) and July 21, 2023 (mileage 1994), my vehicle lost power (decrease or loss of power and/or hesitated, sputtered, or stalled) when I was accelerating from a stop or slow speed. During these times, I have noticed that the air conditioner starts blowing only warm air. The only way to correct the issue has been to turn off the engin... Read more

Incident date: Mar 3, 2023

Events leading up to the incident Approx 7:25pm on July 24, 2023 driving up a hill on 71/75 South, he in 6th gear, lost acceleration, downshifted to 5th gear still losing acceleration, smelled an awful burning smell, then heard a clunk sound, clutch fell to the floor. Noticed some smoke, temperature gauge normal. I had enough momentum to pull off to the right shoulder. Turned the car off, called ... Read more

Incident date: Jul 22, 2023

My 2016 Jeep Cheroke with 75,000 miles started to show a yellow 4WD service light. It would come on and off. I brought it to a Jeep service repair center, where it currently sits, and they confirmed the PTU is NO good. Needs to be replaced at a cost of over $3,000. And to make matters worse, I was advised not to drive the Jeep because it is a safety issue! Also, there is a recall out for "cer... Read more

Incident date: Jul 24, 2023

The contact owns a 2019 Tesla Model X. The contact stated while driving at various speeds, the vehicle made an abnormal ticking sound and vibrated. The vehicle was taken to a Tesla Service Center, where it was diagnosed and determined that the half shaft needed to be replaced. The vehicle was repaired; however, the failure recurred after 22,000 miles. The vehicle was taken back to the Tesla Servic... Read more

Incident date: Jul 14, 2020

on June 23, 2023, had all the dashboards' lights came on and rough running Mechanicville. Honda say it high-pressure fuel pump replaced it for 1800 dollars. Then on July 23, 2023, all dashboards' lights came on again then they say it's the fuel injectors need to be replaced at 1900 dollars. All this while driving at highway speed someone is going to get killed because the car has fuel problems

Incident date: Jul 22, 2023

In January 2023, my transmission went, and it was towed to the dealership. It sat for SIX MONTHS until it was fixed. I got the back 1 month ago, 2 weeks later, it broke down, stopped driving, on a VERY BUSY highway. It has now been sitting for 2 weeks and I do not have any answers as to what is wrong with my car.

Incident date: Jul 22, 2023

Incident date: Jul 24, 2023

Computer will suddenly error out and cruise control, AEB, forward collision warnings, and lane keep assist are not available. A warning "cruise control unavailable" shows if you attempt to engage autopilot or FSD. No forward collision warnings, no auto slowing down. Not docked for close following. No visualizations made. Not resolved with soft or hard reboot. Sometimes will randomly will allo... Read more

Incident date: Jun 25, 2023

Engine crankcase vent valve failure. common issue with these vehicles. can cause fire

Incident date: May 29, 2023

I purchased a 2018 Fusion in January with 118k miles. 6 months later the engine light came on sometimes it wouldn’t start. Misfires can cause fires and it was absolutely chugging gas. Took it to ford they diagnosed coolant intrusion and said I need the new updated cylinder block. Wasn’t covered under my extended power train warranty I had with the car and it was almost a $9000 fix. I’ve got ... Read more

Incident date: May 29, 2023

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

Incident date: May 29, 2023

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

Incident date: Jul 24, 2023

1. Car was getting great gas milage 33 in town and 41 on highway. Suddenly, could barely get 28 - 31 regardless of circumstance; then,.... 2, Car kept shutting off automatically when driving, to include when making a left hand turn that nearly got us broadsided when it stalled. Nearby mechanic adjusted fuel mixture and kind enough to test drive. Stated to expect engine light to turn back on,... Read more

Incident date: Apr 23, 2021

The contact owns a 2022 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 23V142000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more

Incident date: Apr 23, 2021

While driving on the highway, the passenger shock mount that is welded to the rear forward mounted crossmember snapped off due to rust. I have taken many pictures of the damage. I am a Master Certified ASE and Ford technician with my PA Emissions and Safety inspection licenses. I inspected the damage to my truck at my shop and removed the bed. I found further rust and damage at the drivers frame a... Read more

Incident date: Jul 13, 2023

In October of 2022, While I was driving my 2020 Rogue on a country road to a school event for my granddaughter, the car made a soft bell sound then it immediately slammed on the brakes for no reason that I can understand. I immediately pulled the car off the road. It showed a triangle with an exclamation point within it in the dash display. I shut the car off and when I restarted it the triangle w... Read more

Incident date: Feb 1, 2022

driving 75 down interstate and the vehicle just lost all power yet everything was "on" like normal and no check engine light- nothing. Would not allow me to accelerate or go over 45mph. It is like it would not shift gears. I stopped twice and turned the vehicle off but it did the same thing. Took it to the dealer and on day 2 (6 days later from initial incident) of them driving it, it did same wit... Read more

Incident date: Jul 23, 2023

While backing out of the driveway or driving forward, the automatic brake engages without warning and without cause. Because of this, I was practically rear ended when driving forward. When backing out of the driveway, the suddenness and the shock of the incident was particularly alarming to my wife who was a passenger in the car , who has a history of having suffered 2 heart attacks. On the fi... Read more

Incident date: May 1, 2021

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was mad... Read more

Incident date: Jul 3, 2023

The contact owns a 2019 GMC Acadia. The contact stated that the check engine warning light was illuminated. The low oil message was displayed. The contact added oil to the engine. The vehicle was taken to the local dealer, where it was diagnosed that the oil gasket and plate needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximate... Read more

Incident date: Mar 23, 2023

Passenger front door is inoperative from the exterior. It can only be opened from the inside, which is a safety issue if someone is being followed and needs to quickly enter the vehicle. It is the same issue as NHTSA ID Number: 11286381 that was reported 2.5 years ago, but this is now happening to me and there are several reports of this on Hyundai forums.

Incident date: Sep 20, 2019

My check arm broke at the welding sites and has now affected my locks, window, and the door staying open/shut. I am worried about my window shattering and my door not closing or opening while I am driving. My locks are no longer working which leaves me to be worried about someone getting into my car, since there is not way for me to lock my door. They don’t even work with the key fob. The outs... Read more

Incident date: Jul 22, 2023

the power assisted steering quit. You cant hardly steer it

Incident date: Jul 18, 2023

Was changing drivers thought I had put the vehicle in park passenger got out I got out and the truck began to run backwards it knocked us both down and hit a telephone pole with the passenger side door passenger was able to run and catch vehicle in time before it ran backwards into traffic

Crash

Incident date: Jul 18, 2023

My door all of a sudden started popping and now the window will not go down and the door will not lock. The welded spots to hold on the door henge thing is gone and the henge is free moving in the door but still attached to the frame.

Incident date: Jul 18, 2023

Front left headlight has no power going to it. Rear right tail light has no power going to it. Third, brake light has no power going to it. Wind shield washer pump has no power going to it. Both rear doors do not lock. This issue is all connected with each other because it fixed itself. Once and they all came back on together and then it went back out.

Incident date: Jul 21, 2023

Hyundai is having failed engine problems after certain amount of mileage. The engine is burning oils with no leaks anywhere in the engine. You change engine oil after a week we will see the engine light flashing on your dashboard.This is my 2nd vehicle with the same problem. Thank you

Incident date: Jul 22, 2023

While driving down the road, the car started sputtering and smoking. There were no warning lights on the dash, or irregular readings. My son pulled over and flames were coming from underneath the vehicle. Upon immediate inspection, there was an oil trail in the road behind the vehicle and pieces of the rod and oil pan. They said it looked like the engine threw a rod, damaging the oil pan, and caus... Read more

Fire

Incident date: Jul 21, 2023

On 7/16/2023 I was driving my 2023 Subaru Ascent on I-95 when the tire PSI warning alerted me to low tire pressure on my rear driver side tire (Falken 245/50/R20 - tires were on the vehicle when purchased in April 2023). I immediately turned on my hazard lights, lessened my speed, and carefully made my way to the shoulder hoping to exit the highway for assistance. The tire pressure dropped from 3... Read more

Incident date: May 26, 2023

Airbag requiring service light came on at 100 miles. Then the SOS call button was stuck lit up with an error message on the touch screen every time vehicle was started. Then the AEB system went off while driving (not in danger of being in a crash) and brought the vehicle to a stop and put itself in Park and shut off. Vehicle would not start again after that. Had to get it towed

Incident date: May 26, 2023

Incident date: Dec 1, 2019

Our vehicle was making very loud noises and the cooling fan kept running. We took the car to the Ford Dealership as it has some recalls that needed to be fixed and we needed some general maintenance performed. The dealer let us know that the water pump had a crack and needed to be repaired immediately. I looked online and it appears that this is a known issues with Ford vehicles. This was a very c... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog