Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Dec 23, 2022
Wiper works intermittently, sometimes it functions, sometimes it doesn't turn off. This causes a dangerous condition in rain storms. After some research it appears to be a condition across the entire Ram platform and needs to be addressed because it is a serious safety issue. Wiper motor and switch have been replaced with new parts but the issue continues.
Incident date: Apr 16, 2023
Like many Kia owners my engine had catastrophic failure. Without warning it overheated. The dealership said it was a cracked engine block. There are hundreds of stories like mine on a Kia owners Facebook page. One family had the engine catch for on the side of the road. This is a known issue for Kia. There needs to be a recall and not just extended warranty band aids.
Incident date: Apr 16, 2023
The trailer towing guidance in the 2022 Hyundai Tucson Hybrid owner’s manual is incorrect and would put the driver in a dangerous situation if followed. There are at least two key errors: - Page 6-68 states, “The trailer tongue should weigh a maximum of 10% of the total loaded trailer weight . . .” This is incorrect. For stability, the trailer tongue weight should be a minimum of 10% of the... Read more
Incident date: Apr 16, 2023
On 3/10/2023 my vehicle suddenly starting trembling and shaking profusely! It terrified me severely. I immediately called my mechanic and it was towed in to be repaired. I was told it needed a tune- up. Towing, 3-Direct Ignition coils replaced, 6-spark plugs replaced and 1- fuel injection plenum gasket set replaced. Four weeks later on 4/16/2023 a warning sign of a backwards meeting parenthesis ... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
May 9, 2023
Incident date: Jan 9, 2023
The forward collision avoidance system is malfunctioning and shuts down the traction and stability control systems making the vehicle more vulnerable to collisions. Multiple attempts to repair this system have been unsuccessful
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL
May 9, 2023
Incident date: Jan 9, 2023
The forward collision avoidance system is malfunctioning and shuts down the traction and stability control systems making the vehicle more vulnerable to collisions. Multiple attempts to repair this system have been unsuccessful
DODGE
GRAND CARAVAN
(2000) — POWER TRAIN
May 9, 2023
Incident date: Jun 20, 2022
I recently got this car, seen there was a recall so I took it to get fixed at the dealership. Ever since it got fixed, my car has lost power and the transmission won't shift correctly making me unable to drive.
Incident date: May 9, 2023
In 2019, one of the Value Springs broke in the engine of 2007 Toyota Camry XLE with 3.5L V6 engine which required the engine to be replaced. The engine had just over 100k miles on it. I am reporting this because I found out that there was a recall on 2005-2008 Lexus vehicle with 3.5L V6 engines.
Incident date: May 9, 2023
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact was able to stop and shift to park (P) and restart the vehicle. The contact stated that the check engine and another unknown warning light were illuminated. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a loc... Read more
Incident date: May 9, 2023
Service power steering warning comes on, causes my gauge cluster to go blank & dark, I lose A/C, power steering, headlights work intermittently, blinkers & all steering wheel button options stop working, and my transmission will start downshifting shifting erratically. It downshifts so hard I'm afraid I'll lose control of my car. Yesterday I had a message pop up saying it was going into Power Savi... Read more
Incident date: Dec 17, 2022
The contact owns a 2001 Panoz Esperante Roadster. The contact stated that upon starting the vehicle, the steering wheel disengaged from the chassis without warning. Due to the failure, the vehicle was towed to an independent mechanic where it remained. The mechanic stated that the steering wheel sheared off from the vehicle. The cause of the failure was unknown. The contact attempted to reach the ... Read more
DODGE
CHALLENGER
(2017) — LATCHES/LOCKS/LINKAGES
May 8, 2023
Incident date: Jul 8, 2022
The contact owns a 2016 Nissan Altima. The contact stated that while driving at approximately 40 MPH, the hood unexpectedly opened. No warning lights were illuminated. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The VIN was included in NHTSA Campaign Number: 20V315000 (Latches/Locks/Linkages). The manufacturer was not made aware of t... Read more
Incident date: May 4, 2023
While traveling with cruise set at 62mph and a truck was in the right turn lane the automatic collision went off and hard brake when nothing was in front of the truck this has happen also with out cruise control on pulling up to a stop light and being first person no other vehicle was on the road I also don't have forward collision turned on or lane departure
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
May 7, 2023
Incident date: Jun 10, 2021
My car went into Limp mode at high way speeds. the transmission is faulty. it feels like a misfire. the transmission does not shit out of 1st.
Incident date: May 3, 2023
Today, as I was driving my automatic braking system activated without need. There was no obstacle. It was a clear and sunny day. I was driving the speed limit of 50 mph. The brakes activated so hard that if I wasn’t wearing my seatbelt I would’ve been injured. Currently my neck and back do hurt but I did not seek medical attention. This has not happened before and I have owned this vehicle... Read more
Incident date: May 3, 2023
Right rear suspension lower control arm part # 1021416-00-D broke on bushing mount with no warning while driving the car at 40 mph,… this part is available for your inspection and looks like corrosion may have played a part in this failure. This failure could have caused an accident as the car became uncontrollable especially if it failed while driving on a freeway. The dealer manufacturer/Tesla... Read more
Incident date: Jun 15, 2022
Water intrusion into racetrack tail light. This has apparently been an issue for ten years on this style of light on Durangos with no recall or fix offered. There are hundreds of YouTube videos on how to drain water by removing a bolt, applying silicone caulk or other random fixes. Now my rear tail light is so dim it's nearly undetectable and the dealership wants to charge $1600 to fix it. But I r... Read more
Incident date: Jan 23, 2023
INTERMITTENT FAILURE OF ABS/HCU RESULTING IN NO ABS, CRUISE CONTROL, OR TRACTION CONTROL. UNABLE TO FIND THE PART IN QUESTION, DEALERS WANTING NEARLY $2000 FOR REPAIR ON UNACCEPTABLE TIMELINE. UNABLE TO HAUL SIGNIFICANT LOADS WITH TRUCK (I.E. CAMPER OR EQUIPMENT/TRAILERS). DOING RESEARCH I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THIS TRUCK AND NO RECALL WAS EVER ISSUED. HCU PARTS ARE NOW RES... Read more
Incident date: Jan 23, 2023
The paint is chipping significantly in the area on both sides of my windshield and starting to continue down into the rest of the car. I have a snow white car and my research has shown this make, model, year and color has been reported of having the same problems. It really affects the look of the car. This paint chipping has been going on for the last 5 years or so. I purchased this vehicle... Read more
Incident date: May 5, 2023
I have a 2014 Chevrolet Impala 2014 Ltz with 75000 miles on it. About a week ago I got a notification saying "service side detection" I lost my side detection on the side mirrors. Now my lane departure camera stop working and now my part assist for the rear camera has also stopped working. What's the point of paying more for a vehicle to be safe if all of the safety features start to fail.
Incident date: May 5, 2023
The car got stuck in 1st gear and shortly after a fire began between the engine and transmission. The car became fully engulfed and it blew up.
Fire
Incident date: May 5, 2023
The car got stuck in 1st gear and shortly after a fire began between the engine and transmission. The car became fully engulfed and it blew up.
Fire
Incident date: May 5, 2023
Cruise control stops working and starts working again at varies times. Thermostat sticks to cause the the temp to go from normal to hot quick. Fuel gage/floater is never accurate with how much gas is in gas tank
Incident date: May 1, 2023
Brought to dealer for routine maintenance and was told both rear springs are broken and need to be replaced. Last time it was in the shop was for a safety inspection in March with no reported issues with springs. the springs are a critical suspension component and put me and others on the road at risk every time I drove it due to rollover, loss of control and bottom out potential while driving. Ye... Read more
Incident date: May 1, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the front passenger’s side door inadvertently opened with the door ajar light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired. The contact stated that a year later while driving at a... Read more
Incident date: May 5, 2021
The headlights on my 2008 Ford Mustang are dim at best. And it's hard to drive the vehicle at night due to the lighting. I've already had one accident where a deer ran in front of me and that was due to it being at night on a dark Road. I have tried to fix it but the mechanic says that it is the way the factory made it. I've already spent $2,300 on fixing the car once and would like to know if the... Read more
Crash
Incident date: Nov 1, 2022
The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated while driving approximately 40 MPH, there was a burning odor, and a knocking sound coming from the engine compartment. The vehicle then stalled and failed to restart. The vehicle was towed to a dealer to be diagnosed and it was determined that the engine needed to be replaced due to a rod bearing failure. The vehicle was not repair... Read more
DODGE
GRAND CARAVAN
(2010) — ELECTRICAL SYSTEM
May 5, 2023
Incident date: Mar 1, 2023
2016 Nissan Altima SR has a delayed acceleration issue that nearly caused me to be broadsided while making a left turn. The issue has been ongoing for years and when taken into the dealership they claimed to not be able to reproduce the failure. This is because the issue is sporadic and unpredictable when it may occur. There are many forums I have found identifying a great deal of others experi... Read more
Incident date: Aug 18, 2021
We were driving on a local road doing approximately 35 MPH when we heard a loud explosion sound and then loud exhaust sound. We stopped immediately and discovered that the front catalytic converter had completely separated/broke off from the exhaust system there was no prior indication of any problem it just broker apart as per pictures. Vehicle is in very good condition. and only has 38,000 mil... Read more
DODGE
GRAND CARAVAN
(2015) — FORWARD COLLISION AVOIDANCE
May 5, 2023
Incident date: Apr 18, 2023
The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights ill... Read more
DODGE
GRAND CARAVAN
(2015) — SERVICE BRAKES
May 5, 2023
Incident date: Apr 18, 2023
Braking to stop at a traffic light then all of the sudden the car stalls with Braking Power Low message. The car won't even start for me to pull aside to a safe place. This is the second time this happened within 2 years so I decided to put a complaint in.
DODGE
GRAND CARAVAN
(2015) — UNKNOWN OR OTHER
May 5, 2023
Incident date: Apr 18, 2023
There are multiple whirring and clicking noises in the walls of the cargo area, mostly in passenger side. This happens when I lock/unlock the auto, and close the doors. I also hear what sounds like a moan coming from the dash, at least 2-3 times after I've closed and locked it, from the inside. I just purchased it used, with around 98k miles on it.
Incident date: May 2, 2023
stabilitrak Issues resulting in the loss of power steering
Incident date: May 3, 2023
The contact owns a 2017 Ford F-250. The contact received notification of the NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: May 2, 2023
The Collision Mitigation Braking System is overly sensitive, aggressive, unpredictable and sometimes erratic causing extremely dangerous situations including almost causing traffic accidents due to unwarranted locking up of brakes sometimes on the freeway at very dangerous highway speeds. I've had about 5 scenarios where the system has terrified me by applying heavy stopping power in a dangerous ... Read more
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 3, 2023
Incident date: May 2, 2023
The contact owns a 2017 Jeep Renegade. The contact stated on several occasions while driving at various speeds with the accelerator pedal depressed, the vehicle would not accelerate properly. The vehicle was veered to the side of the road and restarted after waiting a few minutes each time. On several occasions while driving at various speeds the vehicle stalled. The vehicle was able to restart af... Read more
Incident date: May 2, 2023
Error: stop / start message, vehicle acting like it was about to stall out, couldn’t go over 25 mph, engine light came on, and lane assist keeps disabling. First incident 3/8/2023. Second incident 5/3/2023.
DODGE
GRAND CARAVAN
(2010) — POWER TRAIN
May 2, 2023
Incident date: Apr 1, 2022
1. Car would not stop, while backing out of parking space and almost backed into parked car, transmission put into drive and moved forward hit curb, hopped curb and slammed into embankment. 4/12/23 2. Car would not stop driving down steep driveway and drove onto MLK JR BLVD fortunately avoided any other cars. Proceeded uphill slowly and brakes seeded to begin to work better as transmission warme... Read more
DODGE
GRAND CARAVAN
(2010) — POWER TRAIN
May 2, 2023
Incident date: Apr 1, 2022
1. Car would not stop, while backing out of parking space and almost backed into parked car, transmission put into drive and moved forward hit curb, hopped curb and slammed into embankment. 4/12/23 2. Car would not stop driving down steep driveway and drove onto MLK JR BLVD fortunately avoided any other cars. Proceeded uphill slowly and brakes seeded to begin to work better as transmission warme... Read more
DODGE
GRAND CARAVAN
(2010) — ENGINE
May 2, 2023
Incident date: Apr 1, 2022
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines... Read more
Incident date: May 1, 2023
The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle was losing motive power intermittently. The contact stated shifted to park(P) and turning off and restarted the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel lines... Read more
DODGE
GRAND CARAVAN
(2017) — SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
May 2, 2023
Incident date: Apr 28, 2023
The contact owns a 2011 Cadillac SRX. The contact stated that the brake warning light was illuminated. The contact stated that the vehicle was taken to the local dealer for routine maintenance and was informed about NHTSA Campaign Number: 21V473000 (Suspension). The dealer informed the contact there was an excessive amount of rust and that the recall repair could not be performed. The manufacturer... Read more
Incident date: Mar 2, 2023
The option to adjust the climate control or change the radios is not available in this vehicle anymore. They are currently stuck on defrost and high heat which makes you almost blind when the sweat runs in your eyes. The radio just plays at an uncomfortable volume level. There have been no warnings has to why this happened. It just happened all at once, with no way to change it. You try being 160 ... Read more
DODGE
GRAND CARAVAN
(2014) — STRUCTURE:BODY
May 2, 2023
Incident date: Mar 1, 2023
The frame has rusted out on this vehicle. The passenger side frame above the rear axle is completely rusted out. I can put my thumb through the rear frame on the driver's side. The exhaust system on this vehicle is still intact - ironic that the frame would rust out before the exhaust system.
Incident date: Apr 28, 2023
When driving I started to smell a burning oil or rubber smell inside the cabin of the car. When I stopped I could see smoke coming from under the hood. When I was able to park, I opened the hood and could see smoke coming from the engine. There were no warning lights displaying on the dash, no leaking fluid from under the car. I did not feel safe continuing to drive the car without having it seen,... Read more
Incident date: May 1, 2023
We experienced an issue of the engine stalling while my wife was stopping at a stop light on multiple occasions. I did not think to check the oil as the vehicle only had about 60k miles at the time. After taking it to KIA here in Jacksonville NC they told us our oil was low and adivsed us to choose the most expensive oil change, i obliged with obvious reservations. After the oil change was comple... Read more
Incident date: May 1, 2023
Burns excessive oil; Had oil changed less than 500 miles ago and have since had to add a quart of oil;
DODGE
GRAND CARAVAN
(2014) — UNKNOWN OR OTHER
May 1, 2023
Incident date: Feb 8, 2017
My paint is bubbling, chipping and is destroyed for no reason. I was my car by hand with a special car wash soap and dry it with a shammy. I took pictures and within 2 months of having my car sit the paint it boiling? I have seen claims ona facebook page this is happening to other Kia models. My friend just got his Prius painted due to the same issue *same color Pearl White~ !!!!