Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Aug 13, 2023
Four incidents of unintended acceleration , in all instances foot was on break petal NOT on gas petal, 3 instances vehicle was stopped at traffic light, last incident was pulling into a parking space foot on brake, in all instances braked hard and shifted vehicle into neutral and turned vehicle off to avoid collisions, personal injury and property damage
DODGE
GRAND CARAVAN
(2016) - EQUIPMENT:MOTORCYCLE:HELMETS
Aug 16, 2023
Incident date: Aug 1, 2023
We ordered a motorcycle helmet from Wish.com. We received a flimsy helmet that is not DOT approved. Your website says it's illegal to sell these in America. We asked for a prepaid return shipping label and they refused. Since they are illegally selling these in America, can you do anything?
Incident date: Aug 16, 2023
I have taken the vehicle to the dealer 3 times since taking ownership of this vehicle, for the same issue. When changing gears, usually going uphill, the car stutters. And it has not been fixed
Incident date: Aug 16, 2023
On 7/26/2023 the vehicle started a little rough in the morning. At start up the engine light came on. The vehicle was driving fine except for rough morning start. I took the vehicle to a Ford Dealer but was told I'd have to schedule appointment. At the time I was told that if the engine message wasn't flashing it wasn't too serious. After I left Ford I made a quick stop at Jiffy Lube just to ... Read more
Incident date: Aug 16, 2023
The contact owns a 2019 Ford F-150. The contact stated that it was difficult to place the key into the ignition switch. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed and determined that the lock cylinder needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mile... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Aug 16, 2023
Incident date: Aug 15, 2023
oil pickup tube was clogged with rtv that was over used to seal the oil pan, which causes less oil flow into the engine and can cause failure.
Incident date: Aug 12, 2020
While driving on highway at 75 mph, the car began slowing down and an alert on the screen said "Stop. Switch off vehicle". Then the alert on the screen showed that the 48 volt system needed to be recharged. The car would not start and had to be towed to the dealership. The dealership says the car was out of gas, but the gauges did not indicated that the fuel was empty, so they will reset all of... Read more
Incident date: Aug 12, 2020
Hard shifts by the transmission, an extreme lack of shifts by the transmission resulting in stalling out on highway as if it was in neutral, jumping multiple gears at one time, trying to shift once it reached the final gear, Ford took 6 months to rebuild my transmission and when I got it back the sunroof was broken and leaking in my passenger floorboard, a month later I’m still have loud whining... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Aug 15, 2023
Incident date: Aug 14, 2023
Ford's aluminum lug nut caps are swollen and distorted. Ford put aluminum caps over a steel core which is causing the problem.
Incident date: Aug 2, 2023
transmisson failure while towing 10k. forward drive went out reverse was fine forward drive would not engage. 2022 ram 3500 aisin trans mileage 11278
Incident date: Aug 2, 2023
While driving onto the interstate I was accelerating on the on-ramp when the vehicle suddenly lost the ability to shift gears, while every service indicator light on the dash came on. I pulled over to check on the vehicle. I did restart and it seemed ok. Once starting to get back onto the interstate it stopped shifting gears at 3rd gear, and would also not downshift. This was an issue as I could o... Read more
Incident date: Aug 14, 2023
Truck spun out with my baby in the back seat due to not have abs or traction control due to a abs and hcu failure.
DODGE
CHALLENGER
(2019) - STRUCTURE:BODY
Aug 14, 2023
Incident date: Jun 1, 2023
Weld failed in front door making loud popping noise when door opens and closes , affects window operation , eventually affecting door closing
Incident date: Aug 14, 2021
The contact owns a 2023 Buick Envision. The contact stated while driving approximately 60 MPH, the vehicle lost motive power, decelerated, and no longer accelerated as needed. After drifting to the side roadway, the contact discovered that the check engine warning light was illuminated, and the transmission had erroneously shifted into neutral. The vehicle was later taken to the local dealer to be... Read more
Incident date: Aug 11, 2023
Driving on highway, dashboard reported "Check Forward Safety System" and "Check Smart Cruise Control System". The car then disabled both while I was driving. This has happened 6 times to me. The first time I brought it to dealer and they stated it was a calibration problem. They reset it and I had no problems for a while. The problem has occurred 5 times more and will stay on for about a we... Read more
Incident date: Aug 12, 2023
The contact owns a 2012 Hyundai Elantra. The contact stated that after having the vehicle serviced at a local service station, while driving 55 MPH, the hood inadvertently flew open. The contact stated that she was driving on a back road and was able to safely pull into a yard where she was assisted with securing the hood. The contact was able to safely drive the vehicle to the residence. The cont... Read more
Incident date: Aug 13, 2023
2023 Audi Q7 The brake pedal randomly does not respond. This prevents the vehicle from being able to start, shift out of gear when parked, and the rear brake lights do not respond. My main concern is the brake lights not responding. I do not want to be injured in a collision when slowing down on the road. The vehicle has been sent back to the dealership twice. The first time the dealership could... Read more
Incident date: Aug 13, 2023
Transmissions seem to jerk a lot when slowing down and picking up speed again, also all 4 door locks have gave out being unable to lock or unlock the doors using the bottom or key, this is a hazard especially if you have children sitting in the back seats
Incident date: Aug 13, 2023
Transmissions seem to jerk a lot when slowing down and picking up speed again, also all 4 door locks have gave out being unable to lock or unlock the doors using the bottom or key, this is a hazard especially if you have children sitting in the back seats
Incident date: May 14, 2023
UNKNOWN...THE VEHICLE VEARED OFF ROAD AN INTO ON COMING TRAFFIC. Did not seam like steering was working properly. The final out come there were 2 deceased operators. In 2 different vehicles. I'm not sure if the recalls were ever repaired.
Crash
2 deaths
Incident date: Aug 13, 2023
UNKNOWN...THE VEHICLE VEARED OFF ROAD AN INTO ON COMING TRAFFIC. Did not seam like steering was working properly. The final out come there were 2 deceased operators. In 2 different vehicles. I'm not sure if the recalls were ever repaired.
Crash
2 deaths
Incident date: Feb 12, 2023
Consistent with NHTSA Special Coverage Adjustment 17336, the A/C condenser began leaking in my 2017 GMC Yukon XL. I am filing this complaint for NHTSA to consider extending the mileage limit for the special adjustment. Unfortunately, this occurred at approximately 80,000 miles, or 8,000 miles after the special coverage adjustment. It may have, in fact, occurred sooner than 80,000 miles. I noticed ... Read more
Incident date: Jul 1, 2022
Check Engine light came on and I scheduled an appointment at an independent repair shop. Before the appointment date, the engine gave an overheat warning. The system was low on coolant (filled about 3/4 of a gallon). A day before the appointment it overheated again and this time was able to fill another 1/4 gallon. Independent repair shop diagnosed and could not find any signs of exterior coolant ... Read more
Incident date: Aug 11, 2023
The steering column u joint is loose and needs to be replaced. This is going to require the entire steering shaft to be replaced and taken apart.
Incident date: May 15, 2022
Stalls when going up hill or if I stop at stop light and then try to proceed it jerk and go fast and also the display goes out and restart
DODGE
SPRINTER 2500
(2004) - ELECTRICAL SYSTEM
Aug 11, 2023
Incident date: May 15, 2023
According to Ram, some vehicles have a faulty circuit board that may cause the electronic steering to fail. I'm currently experiencing intermittent steering loss, that jolts the wheel. This seems dangerous and ram should replace it asap.
DODGE
SPRINTER 2500
(2004) - STEERING
Aug 11, 2023
Incident date: May 15, 2023
the steering is hard to steer. I had to replace the i-shaft. It is dangerous to drive when it happens to you, I live in Wyoming and something needs to be done to stop these from going out, this is the second one I have had done since 11/11/21. I-SHAFT STEERING LINK - NON ISOLATOR - LOWER(1030622-00-A)
DODGE
GRAND CARAVAN
(2019) - STEERING
Aug 11, 2023
Incident date: Aug 10, 2023
While I was driving the car, an indicator with "Battery" symbol showed up on the monitor. All off a sudden I see all the lights went ON/OFF and I couldn't steer the wheel. The Power Steering stopped working and the car was running. Since I was near a 4-way stop sign, I managed to pull my car on the side without an accident. Then I got roadside assistance to tow my car to a mechanic shop. They said... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Aug 11, 2023
Incident date: Aug 10, 2023
While I was driving the car, an indicator with "Battery" symbol showed up on the monitor. All off a sudden I see all the lights went ON/OFF and I couldn't steer the wheel. The Power Steering stopped working and the car was running. Since I was near a 4-way stop sign, I managed to pull my car on the side without an accident. Then I got roadside assistance to tow my car to a mechanic shop. They said... Read more
Incident date: Aug 4, 2022
The AC system on the 2019 Honda Civic Sport Hatchback Touring stopped blowing cold air out of all the vents (driver and passenger) After turning off the car, only the passenger and right center vent blew a little colder air but the driver vent blew hot air. We took it into the dealership for inspection and their finding was Compressor and Condenser are dry along with evaporator core needing replac... Read more
Incident date: Aug 4, 2022
The contact owns a 2016 Hyundai Sonata. The contact stated that the trunk latch had failed to open. The contact attempted to use the key fob and the key to unlock the trunk however, the latch failed to release. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the trunk latch and key entry needed to b... Read more
Incident date: Aug 4, 2022
The contact owns a 2011 BMW X5. The contact stated while driving 60 MPH, the steering wheel became stiff. No warning light was illuminated. The contact was able to pull to the side of the road. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure m... Read more
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Aug 10, 2023
Incident date: Aug 9, 2023
August 3, 2023, vehicle bucking from 1RPM to 2 RPM. No engine lights came on. At every stop and go vehicle hesitated. I was driving a relative to a post operation doctor visit. Went to dealer following day. They could not inspect the car. Gave appointment for 5 days later. Recall letter I received is for the TCM/PCM-Transmission/Power Control Module. Dealer says they have vehicles waiting 2 an... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Aug 10, 2023
Incident date: Jun 1, 2023
The contact owns a 2018 Jeep Wrangler. The contact stated driving 30-35 MPH, the ABS warning light, the check engine warning light, the traction control warning light, and other unknown warning lights were illuminated. The odometer became inoperable. The vehicle lost power steering functionality and shifted into Accessory Mode. The contact was able to veer to the side of the road. The contact stat... Read more
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM:IGNITION
Aug 10, 2023
Incident date: Aug 10, 2023
The contact owns a 2014 Honda Accord. The contact stated that the vehicle failed to start up after several attempts. Additionally, the contact stated while driving at various speeds, the vehicle shut off without warning. The contact inspected the vehicle and discovered that the ignition switch was defective and needed to be replaced. Neither the dealer nor the manufacturer was notified of the fail... Read more
Incident date: Jul 20, 2023
The engine started knocking while my wife was driving to school . She pulled over I drove to meet her and sent her on to school in my car . I had the car towed to Stivers Ford in Birmingham . They ultimately had to replace the engine due to I think oil pump sudden failure . The date I put as date car failed is approximate .
Incident date: Jul 20, 2023
The engine started knocking while my wife was driving to school . She pulled over I drove to meet her and sent her on to school in my car . I had the car towed to Stivers Ford in Birmingham . They ultimately had to replace the engine due to I think oil pump sudden failure . The date I put as date car failed is approximate .
Incident date: Aug 3, 2023
While driving at 60 mph around a curve with an incoming semi, the car suddenly lost power and the steering locked up. By the grace of God, we were able to avoid the semi and get it off the road. Had it towed to mechanic who said the engine was blown. Regular maintenance always kept. Just had oil changed two weeks ago. This could have been deadly!!!
Incident date: Aug 3, 2023
The Electric Power Steering rack and pinion failed. The old part is not available for inspection now, it was scrapped after I order the new one and replaced it. I was driving home, fortunately near my house, at low speed when the steering became almost locked. I was alone in my car fortunately, but people around and other cars realized I got out of my way. Fortunately I was able to stop the c... Read more
Incident date: Aug 3, 2023
Loss of power. Vehicle went into limp mode after a gutter. Dealer diagnosed bad fuel pump.
Incident date: Aug 8, 2023
My vehicle leaks water after it’s gone through the car wash or when there’s heavy rains.
Incident date: Jun 9, 2023
The 2013 Nissan Pathfinder that we own just had the subframe rust and collapse. The car only has 120,000 miles. This is not even close to the expectancy of how long a subframe should last.
Incident date: Aug 9, 2023
The computer screen (radio, climate control, back up camera, etc.) The screen has a mind of its own. It will go on and off by itself all the time. It changes the radio stations and climate control by itself. The back up camera will be on and then as we are baking up it goes out, or won't work at all. Its very dangerous and distracting for the driver. In contacting Jeep, they will not cover t... Read more
DODGE
GRAND CARAVAN
(2018) - POWER TRAIN
Aug 9, 2023
Incident date: Jun 23, 2023
I took my car to to Firestone to have the brakes checked because I had a stiff brake pedal and could only use my emergency brake to stop. They did a basic and advanced diagnostic and said that the brake booster that I have has been recalled and also other equipments on my car has been recalled and I must bring it to a dealership. I searched my VIN and nothing popped up even though months ago I was... Read more
Incident date: Jul 15, 2023
The contact owns a 2022 Honda HR-V. The contact stated that while his mother-in-law was driving 65 MPH, the vehicle accelerated independently to over 100 MPH. Additionally, the contact's mother-in-law depressed the brake pedal; however, the vehicle failed to stop. The brake warning light was flashing. The contact's mother-in-law started pumping the brake pedal and was able to stop the vehicle. The... Read more
Incident date: Jul 15, 2023
The contact owned a 2014 Ford Fusion. The contact stated while driving 35-37 MPH, he saw an animal on the road and depressed the brake pedal, but the vehicle responded with delay. There was no warning light illuminated. The contact swerved to avoid crashing into the animal, and the vehicle crashed into a telephone pole, then rolled over two times. The air bags deployed. The contact was able to ex... Read more
Crash
1 injured
Incident date: Aug 9, 2023
The contact owns a 2018 Ford Edge. The contact stated that when starting the vehicle, the vehicle was shaking abnormally. While driving approximately 45-50 MPH, there was a rattling sound coming from the passenger’s side rear of the vehicle. The contact stated that while turning left, there was a clicking sound coming from the passenger’s side front of the vehicle nearby the wheel. The check e... Read more
Incident date: Aug 8, 2023
1)the engine died upon stopping at the stop light,but was able to start again.the engine light & stability control light came on. the service dept replaced the battery and neutral switch was also replaced. 2) check engine light & stability control light came on again in the same situation.the technician suggested to remove the aftermarket alarm system for less than $1k(6hours of labor). I took the... Read more
DODGE
CHALLENGER
(2019) - ELECTRICAL SYSTEM
Aug 8, 2023
Incident date: Jun 15, 2023
I WAS DRIVING ON THE INTERSTATE AT 75 MPH AND I WENT TO HIT THE BRAKES AND THEY DIDNT WORK I HAD TO TAKE MY FEET OFF THE GAS AND LET IT STOP ON ITS ON AND IT WAS SCARY. I GLAD TO BE ALIVE. AND WHEN I PUT THE CAR IN PARK IT STATED THE I NEEDED TO SHIFT TO PARK AND I COULDNT CUT THE CAR OFF SO AFTER CALLING SOMEONE TO COME GET ME FROM OFF OF THE SIDE OF THE RIDE. I HAD TO KEEP PUTTING THE GEAR IN PA... Read more
DODGE
GRAND CARAVAN
(2010) - SERVICE BRAKES
Aug 8, 2023
Incident date: Aug 7, 2023
The brake rotors and pads have to be replaced every about 2,000 miles! its hard to break the steering wheel keeps pulling when you attempt to brake its like metal on metal and feels like your sliding on gravel, WE have been told its a known issue and there's no real fix they just keep having to replace them every time but im afraid one day its going to completely fail and crash and cause a fatalit... Read more