Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Jun 1, 2023
Keeps having a death wobble when I hit a bump going faster than 50 miles per hour that can't be controlled or stopped without pulling over to a stop or near stop.
Incident date: Jul 20, 2023
The car would hesitate and slow down upon acceleration from a stop or slow speed. Could easily have caused the drivers behind me to hit me if they weren't paying attention.
Incident date: Jul 20, 2023
while attempting to accelerate or decelerate we feel a hesitation and harsh shift. also along with the harsh shifting there is a shudder at speeds from around 50-72 miles per hour. yes it is available for inspection. it was a bit nerve racking not knowing if we should be driving or not, we bought the vehicle with 59,000 miles on it and felt some jerky shifting but didn't think anything about it b... Read more
Incident date: Jul 20, 2023
There seems to be a problem with the wiring harness in the steering column. Lights in the dash flash. You can turn the vehicle off and restart and it will stop. Sometimes the lights will start flashing again and sometimes not.
Incident date: Aug 16, 2023
Seat belt: multiple instances where the seat belth latch does not fully engage causing the seat belt to unlatch while I'm driving. Engine/Fuel: Car bogs down specially with hotter weather. Stalled twice in the past month. when attempted to restart the car, it would crank but it would not be able to fully start. I had my mechanic check the battery, fuses, and even use a scan tool with no issues to... Read more
Incident date: Aug 7, 2023
I was driving down a side street when I received several warning lights for service shifter, airbags, seatbelts as well as the engine and all gauges cutting in and out. Following that my power steering went out and I could barely steer the vehicle. I had to call roadside assistance to tow the vehicle. The following fault codes wers pulled via obdii: U0001, U0151, U0155, U017E, U0418, U1442. Each ... Read more
Incident date: Aug 25, 2022
While driving at night, the headlights turn off by themselves randomly. The lights need to be turned to off and back on to get them to turn back on. Driving with no lights in an area with no streetlamps obviously could result in an accident. It has not yet been inspected by anyone yet, but a check is scheduled. There were no warning lamps, messages, etc. when the lights turned off. Not a safety... Read more
DODGE
GRAND CARAVAN
(2013) - Other/I am not sure
Aug 25, 2023
Incident date: Aug 9, 2023
Front tire rod and outta wheel bearing
DODGE
GRAND CARAVAN
(2014) - POWER TRAIN
Aug 25, 2023
Incident date: Aug 1, 2023
Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.
Incident date: Aug 24, 2023
The contact owns a 2010 Honda CR-V. The contact stated that on numerous occasions while driving at various speeds, she heard an abnormal sound located in the front passenger’s and rear driver’s side doors. The contact stated that while operating the remote lock/unlock feature for the doors, the trunk unlocked. The contact stated that she had to manually unlock/lock the front passenger’s and ... Read more
Incident date: Aug 14, 2023
The car burns through oil and at often times is empty, which is not good.
Incident date: Aug 21, 2023
I have been having problems with my vehicle cutting off and I would jump start. It often gave be a theft code on the dash. Until one day it stops starting all together. Now to find out there is a recall on the electrical system I was told by my mechanic please contact me so I can get this resolved will be with out of transportation, paying insurance and a car note thank you.
Incident date: Aug 21, 2023
I have been having problems with my vehicle cutting off and I would jump start. It often gave be a theft code on the dash. Until one day it stops starting all together. Now to find out there is a recall on the electrical system I was told by my mechanic please contact me so I can get this resolved will be with out of transportation, paying insurance and a car note thank you.
Incident date: Aug 21, 2023
Hello My c300 2018 only have 79k and suddenly the engine light on, when I check it show that I need Positive Crankcase ventilation valve replace. it cost $2300. As I know a lot of people who own Merced have the same problem so should have a recall for that Thanks
Incident date: Aug 23, 2023
Transmission Control Module Failed on the highway while towing and left me and family in a dangerous situation.
Incident date: Aug 1, 2022
At a stop light the engine idle shutoff feature shut off the engine. Then a few moments later the entire vehicle shut off. I could not turn the vehicle back on after trying several times to do so. After about five attempts the vehicle turned back on in park gear. During this time the light turned green and the vehicle would not turn on, cars behind began honking. This has happened a few times sinc... Read more
Incident date: Aug 19, 2023
My Traction Control Lamp, ABS Light, and Brake Light, have all illuminated on the dash at one time when I came out to my car after work. When I went into work there was no lights on. On my way to work there were no lights on, and no brake issues. Now there are. My brake fluid level is full. There is no leaking fluids from the rotors, brake lines etc. Now all these lights are on, and my brakes are ... Read more
Incident date: Jun 1, 2020
The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light had illuminated approximately 6 months after purchasing the vehicle new. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The engine was replaced; however, the failure recurred approximately 5 years later. The contact stated while starting the vehicle, the che... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 23, 2023
Incident date: Aug 10, 2023
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there w... Read more
Incident date: Nov 23, 2022
The contact owns a 2013 Kia Optima. The contact stated that upon entering the vehicle and fastening his seat belt, the seat belt warning light remained illuminated. After unfastening the seat belt, the seat belt warning light turned off. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt buckle. The vehicle was not repaired. The manufacturer was notified of the failure... Read more
DODGE
CHALLENGER
(2021) - POWER TRAIN
Aug 22, 2023
Incident date: Nov 10, 2022
The contact owns a 2014 Triumph Thunderbird Motorcycle. The contact stated while riding 60 MPH, the motorcycle lost motive power with the throttle control grip being activated. The contact waited for 20 minutes to restart the motorcycle however, the failure recurred. There was no warning light illuminated. The motorcycle was diagnosed; however, the cause of the failure was not determined. The moto... Read more
Incident date: Aug 17, 2023
Vehicle stopped at a red light, auto stop/start activated. Took foot off brake when light turned green, car struggled to restart, all lights/system went off and finally restarted. Kicked the auto emergency break on and the auto stop/start warning light came on. Has happened 5-10x in the last month. Started around July 2023. Sometimes forward collision breaking turns on out of nowhere, when cars ar... Read more
Incident date: Aug 1, 2023
The contact owns a 2015 Mercedes-Benz ML400. The contact stated while driving 45 MPH, the vehicle lost motive power without warning. The vehicle was towed to the residence. The dealer was contacted and stated the vehicle was not included in NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer wa... Read more
Incident date: Aug 19, 2023
The contact owns a 2011 Ford Fusion. The contact stated while driving 70 MPH, she noticed smoke coming from the front passenger’s side tire. The contact stated that the ABS warning light was illuminated. The contact was able to park on the side of the road for an hour before restarting and continuing driving to her destination. The contact took the vehicle to an independent mechanic, where it wa... Read more
Incident date: Aug 20, 2023
My 2010 Camry has become incredibly unsafe to drive or be in due to the dashboard melting. There is an unbelievably unsafe glare caused by the dashboard reflecting sunlight and the more the dash melts the more intense the glare becomes. There is also a smell that renders the vehicle almost worthless on hot days and causes headaches. This is on top of not being able to clean the dashboard because ... Read more
Incident date: Apr 1, 2023
Battery drain issue. The battery was replaced by dealer twice, and it drains down after about one month to two months. The car won't start and I need to call roadside service for a jump start several times a week. The dealer ran tests and says there is no unusual electronic drain when car is off, but didn't diagnose what the issue is--just replaced battery, and now after about 7 weeks I'm having ... Read more
Incident date: Aug 11, 2023
The contact owns a 2015 Ford Expedition. The contact stated that while operating the vehicle, the air conditioning blower unit would intermittently shutoff. The vehicle was taken to the local dealer who serviced the vehicle under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact was informed that while servicing the vehicle it was discovered that the air conditioner blo... Read more
Incident date: Aug 11, 2023
The contact owns a 2015 Ford Expedition. The contact stated that while operating the vehicle, the air conditioning blower unit would intermittently shutoff. The vehicle was taken to the local dealer who serviced the vehicle under NHTSA Campaign Number: 22V648000 (Visibility, Electrical System). The contact was informed that while servicing the vehicle it was discovered that the air conditioner blo... Read more
Incident date: Aug 11, 2023
While slowing to turn into a turn lane, my care unexpectedly accelerated to a very high speed, causing me to crash straight into a signal light post. The light post was knocked over by the force of impact. The car ended up around the corner, facing the opposite direction and having hit another car. Police responded to the scene and inspected the vehicle, which was towed away. An insurance clai... Read more
Crash
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Aug 21, 2023
Incident date: Feb 21, 2023
It is a transmission control module wear a lobster transmission into a Garin. Will not let you speed up or speed down and it is unsafe and GM IS making us pay for the bill. The contact stated transmission control module all across the country on back order, you cannot get a dealer to get you one within six months GM should have to do something about this.
Incident date: Mar 7, 2023
The contact owns a 2014 Thor Outlaw Motorhome built on a 2014 Ford F-550 Super Duty chassis. The contact stated she noticed that the front cap was separating from the structure. The contact took the motorhome to the local dealer, where it was diagnosed with needing the front cap to be replaced. The motorhome was not repaired. The manufacturer had been informed of the failure. The failure mileage w... Read more
Incident date: Mar 7, 2023
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the "Service Power Steering" message displayed. The vehicle was towed to an independent mechanic, who diagnosed that the power steering control module needed to be reprogrammed and referred the contact to the dealer. The vehicle was not... Read more
Incident date: Jul 21, 2023
I was driving west bound on I4 August 12th 2023 at 1236pm at mile marker 45-47. I was in the left hand lane with the cruise control set at 73 mph. all traffic was moving well. there was no car in front of me. there was a car passing me slowly on the right. there was a retaining wall to my left. My car for no reason changed the setting on my cruise control from 73 to 35mph. this caused my husb... Read more
Incident date: Jul 21, 2023
I was driving west bound on I4 August 12th 2023 at 1236pm at mile marker 45-47. I was in the left hand lane with the cruise control set at 73 mph. all traffic was moving well. there was no car in front of me. there was a car passing me slowly on the right. there was a retaining wall to my left. My car for no reason changed the setting on my cruise control from 73 to 35mph. this caused my husb... Read more
Incident date: Aug 17, 2023
1.- Found water in the doors electrical connectors, the radio, alerts, blinkers sounds stops working and makes an electric short circuit sound. Informatic radio systems works on and off. 2.- break pedal with unusual play this make the stop lights turn on all the time and triggers the stabilitytrack system fails the car it’s like speeding up and down. 3.- the previous problem play in the break ... Read more
DODGE
GRAND CARAVAN
(2019) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Aug 20, 2023
Incident date: Aug 7, 2023
RIGHT WHEEL SPEED SENSOR FAILED IN FEB 2023 NOW LEFT REAR WHEEL SENSOR HAS FAILED IN AUG HAS 50486 MILES
DODGE
GRAND CARAVAN
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Aug 20, 2023
Incident date: Aug 7, 2023
RIGHT WHEEL SPEED SENSOR FAILED IN FEB 2023 NOW LEFT REAR WHEEL SENSOR HAS FAILED IN AUG HAS 50486 MILES
DODGE
GRAND CARAVAN
(2018) - VISIBILITY/WIPER
Aug 19, 2023
Incident date: Aug 19, 2022
2nd row driver and passenger windows are hazy with acoustic glass
DODGE
GRAND CARAVAN
(2018) - UNKNOWN OR OTHER
Aug 19, 2023
Incident date: Aug 19, 2022
Transmission went out at 88740 miles. Paid over $3000 for it and there are still issues. This car is junk. I feel chevy should have repair all these issues on this car. Now it's the throttle body and transmission issues. It's non stop issues. I Baby this car out of fear to no avail.
DODGE
CHALLENGER
(2017) - STEERING
Aug 18, 2023
Incident date: Jul 14, 2023
The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer th... Read more
DODGE
GRAND CARAVAN
(2018) - VEHICLE SPEED CONTROL
Aug 18, 2023
Incident date: Aug 11, 2023
Sudden acceleration while driving and at stop sign
Crash
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Aug 18, 2023
Incident date: Jul 29, 2023
When I attempt to speed up or slow down my truck hesitates, and it's followed by a significant shake, like a shudder, and sometimes it just jerks, or clunks, like it's doing a very “hard shift” when the automatic transmission changes the gears. Sometimes it shifts so violently, I feel like I got hit by another vehicle. I've also tried to accelerate into traffic, and the truck hesitate and the... Read more
Incident date: Aug 18, 2023
The coach windows on the RV keep failing. Last year I had two windows fail on my drive to Wyoming. The sealant that hold the window bracket comes detached from the glass widow. When that happens the window flaps is the wind and if the window swing higher than 45 degrees, the window can slide off the top rail, and become a projectile for anyone traveling behind me. Since my windows didn’t fall o... Read more
Incident date: Aug 18, 2023
My vehicle keeps throwing up a service ABS and service electronic braking system intermittently and the braking system is greatly diminished. Vehicle has been inspected and the replacement parts for the breaking system are on national back order without a recall open.
Incident date: Aug 5, 2023
My VW hesitates when I step on the gas during first use. This condition will continue until the vehicle warms up. The hesitation will cause the vehicle to speed up very fast. It’s a safety risk when I enter traffic, either on a highway or on a local road. That’s because when I pullout in front of on coming traffic, the vehicle will not get up to speed in a timely matter and then it will sp... Read more
Incident date: Jul 17, 2023
HD rear axle bolt at end of axle shaft breaks. This WOULD be addressed by Ford customer satisfaction program 22B34, except the program only covers 2021 vehicles manufactured AFTER 01 May 2021. My vehicle was manufactured in November 2020. This program needs to be expanded to include ALL vehicles with the 9.75" 4/4-Float HD axle from the beginning of the model year build.
DODGE
GRAND CARAVAN
(2016) - STEERING
Aug 16, 2023
Incident date: Aug 16, 2023
Serious steering wobble while driving on highway in Denver at approx. 65 mph yesterday plus same serious wobble at lower speed (~60 mph) while passing car on country road. Took nearly a mile to stop the wobble and speed reduction to around 35 mph to stop! Very dangerous situations in both cases.
DODGE
GRAND CARAVAN
(2017) - ENGINE
Aug 16, 2023
Incident date: Aug 24, 2022
The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop syste... Read more
Incident date: Aug 6, 2023
Got my truck windshield fixed from.body shop and wipers fixed the replaced fuse box but my air conditioner had been acting up before it went to the body shop when we got the truck back 2nd day having it back my wife was driving it with are kids the steering wheel Locked up service power steering popped up on screen and she couldn't steer the vehicle at all we took back to dealership twice they hav... Read more
DODGE
GRAND CARAVAN
(2018) - VEHICLE SPEED CONTROL
Aug 16, 2023
Incident date: Jan 16, 2023
Four incidents of unintended acceleration , in all instances foot was on break petal NOT on gas petal, 3 instances vehicle was stopped at traffic light, last incident was pulling into a parking space foot on brake, in all instances braked hard and shifted vehicle into neutral and turned vehicle off to avoid collisions, personal injury and property damage