Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jun 13, 2023
The frame has rusted completely through on both driver and passenger sides. The integrity of the frame is severely compromised and may collapse at anytime. This type of failure could be absolutely catastrophic to everyone who may be involved. It has not been confirmed by a dealer, nor has it been inspected by any others yet. It but was inspected by a ASE-certified mechanic and confirmed. I am a di... Read more
DODGE
GRAND CARAVAN
(2016) — POWER TRAIN
Jun 13, 2023
Incident date: Jun 9, 2023
My ITMS has failed. It’s happened 5 times now where My car will say it’s over heating and go into limp mode. Then within seconds it will act like nothing happened and drive normal. My fan runs constantly and my oil temp is always high. The dealer has refused to fix the problem even with multiple repair sheets from other owners who’ve had the same problems
Incident date: Apr 20, 2022
Transmission failure was diagnosed. The car stopped accelerating on me on winding back roads putting myself and others at risk. Nissan told me there are no recalls so they will not repair it. This is the second issue I had with the car, however the first was not related to safety concerns. This one most certainly is! My life was at risk as a curvy road has blind spots other vehicles will not expec... Read more
Incident date: Apr 20, 2022
Transmission failure was diagnosed. The car stopped accelerating on me on winding back roads putting myself and others at risk. Nissan told me there are no recalls so they will not repair it. This is the second issue I had with the car, however the first was not related to safety concerns. This one most certainly is! My life was at risk as a curvy road has blind spots other vehicles will not expec... Read more
DODGE
GRAND CARAVAN
(2017) — UNKNOWN OR OTHER
Jun 13, 2023
Incident date: Feb 19, 2023
The radio screen is delaminating (Common problem with many Dodge owners). The screen can no longer be controlled to use hands free phone which is critical for my job and soon to be a new law in Michigan. Radio "ghost dials" different stations. Cannot control the climate control etc. Car is out of warranty, but I believe should be repaired at no cost because I have read many complaints about the s... Read more
Incident date: May 22, 2023
I was driving my nissan altima when the recall hood latch let my hood open.Yes my car is available for inspection. I was driving on public road when the hood open with out any warning. It stop me from see the road and cars in front of me. Yes they replaced the recalled hood latch again. They did not fix the damages that happened to my car but give me the run a round. Now my windshield is broke, bo... Read more
Incident date: Jun 8, 2023
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of... Read more
Incident date: Jun 8, 2023
Our 2022 BMW X7 PARKED caught fire under our carport and burned and the fire spread to my home and totally destroyed it. We heard car alarm go off and ran to back door of our home where the car parked and noticed hood was engulfed in flames. The date of fire occurred on February 25, 2023. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Fire
Incident date: Jun 5, 2023
Electronics flash on and off then steering wheel jerks hard back and forth. Total loss of everything.
Incident date: Jun 6, 2022
Never been in a accident on my second engine and had the transmission replaced now I have oil in my coolant and my screen stoped working but think it’s grime be dealership be I took it some ware and there found wires that was cut
Incident date: Jun 11, 2023
I bought my 2014 Chrysler Town and Country not even a year ago and this is the second transmission that has went out on my van. I’m now in the process of fighting with the warranty company to get it replaced if possible. There’s no reason for this. The first time it went out was a month after I purchased it June 2022. Second time May 2023 (still in shop waiting).
Incident date: Jun 11, 2023
Few times engine goes on idle and wrench light comes on, manage to move to shoulder and turn engine off and back on and like nothing happened, but is doing the same more often, very dangerous in highways all of sudden power in engine is gone, should get recall to make sure fuel systems or engine is ok
Incident date: Jun 10, 2023
I drive in West Texas, no hills but some rises and slopes, mostly flat. Going from Odessa to Lubbock (5AM) maybe 2 phantom braking episodes. Coming back on a clear, sunshiny day I experienced 15-20, out of the blue. Scared me to death. No cars within 100 yards, just BAM and it braked. Another 6-7 when the car thought a car over taking me was a problem and braked or one coming in a two lane (just a... Read more
Incident date: Jun 9, 2023
crossings guards furthers aways ?.
Incident date: Jun 9, 2023
2014 Ford Escape titanium that has been having issues with coolant leaks and overheating. The first instance was in Dec 2022. The vehicle stalled while it was being driven at about 25-30 mph. The vehicle said that the coolant levels were low and the cars Engine heat level shot up. Checked the coolant level and it was full as I recently changed the oil and topped everything off. I towed it to Cort... Read more
Incident date: Jun 9, 2023
Took my vehicle to 1 dealership to get fixed they said they couldn’t do it because my vehicle was too old and wouldn’t be able to find parts. Took my vehicle to 2 mechanics shops that said they could fix it. Insisted I need a wire harness AFTER completing other work they thought would fix it. My daughter came to visit and I told her what was going on. She began to look through wire diagram... Read more
Incident date: May 2, 2023
The Grand Cherokee shut down while driving on the highway. It was like the ignition turned off. I pulled over and could not start the car. After 30 minutes the push button ignition finally worked. This has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. The problem is with the wireless ignition node.at times the push button or remote star... Read more
Incident date: May 2, 2023
The adaptive cruise control was on today at and around 10:30am on highway 101N in the Bay Area, CA from Woodside exit on 101N to 6th street exit on 280 in SF. The listed highway speed started changing erratically causing the car to break to slow without cause and I had to take over to avoid being rear ended. There were no cars ahead of me that were close enough to cause breaking, and no construct... Read more
Incident date: Jun 8, 2023
The contact owns a 2017 Honda HR-V. The contact stated while her husband was driving 60 MPH, the vehicle inadvertently accelerated and the accelerator pedal became stuck, with the vehicle reaching a speed of 105 MPH. The contact's husband depressed the accelerator all the way to the floorboard, and the pedal returned to normal functionality. The contact stated that the electronics intermittently f... Read more
Incident date: Jun 6, 2023
Complete failure of the Electronic Power Steering System. Warning bulletin and chime activated when car restarted at rest stop. There was no advance warning of imminent failure. Steering was compromised and rendered undrivable. Car was towed to a repair shop, who confirmed the failure of the steering system. If this event were to have happened 5 minutes before or after the incident, we would ... Read more
Incident date: Jun 6, 2023
The rear driver side seat belt has frayed repeatedly over the last 2 years. This puts my young child at risk of the seat belt failing in an accident. The seat belt has been replaced by the local Acura dealership 3 times, but the cause of the fray has not been identified. Fray #1 was first seen with a Nuna Rava child car seat installed in the forward facing configuration. The fray was in the up... Read more
DODGE
GRAND CARAVAN
(2017) — SERVICE BRAKES
Jun 7, 2023
Incident date: Jul 1, 2022
The ABS Modulator Assembly VSA for my Honda Accord LX-S Coupe is failing. My dashboard has several lights on the dash indicating an issue with ABS system. A mechanic (Russell & Smith Honda) in Houston, TX inspected my car on Wednesday, June 7 and indicated that the ABS system needs to be replaced. The ABS Modulator needs to be recalled because the wiring inside the modulator is incredibly thin. Th... Read more
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Jun 7, 2023
Incident date: Mar 18, 2023
UNKNOWN: Power Steering fail while driving. Making it a serious safety and dangerous hazard. Making steering almost impossible to turn the wheel and I have to pull off to the side of the road, park, turn the engine off, wait a few minutes and turn the key (engine) back on. Most times it will reset and I have power again and sometimes it doesn’t. This has happened many times and I have called... Read more
Incident date: Jun 4, 2023
My brand new 2023 Toyota Corolla Cross has 2 issues: 1) The 'pre-collision' feature brakes when I don't need it to. I told Toyota that I've almost got into car accidents but they said they 'can't turn it off'. 2) There is paint peeling from my front bumper for no reason. Brian Kessler at Marietta Toyota said “it's likely because when I ordered my car in 'white', the bumper was black, so they p... Read more
Incident date: Jun 4, 2023
2020 Ford Explorer ST (FAILED 5/27/2023) Vehicle started shifting erratically, down shifting very hard when decelerating. Then within two to three days it would not engage in drive or reverse at all, or it was slow to engage and would engage very forcefully and intermittently. There were no warning lights that I recall. The vehicle could not be controlled and is undrivable with 37,386 miles on it.... Read more
Incident date: Dec 15, 2022
B Camshaft position timing over-advanced or system performance Bank1 A Camshaft position timing over-advanced or system performance Bank 2 and Mercedes Benz didn't want to fix this problem and just wanted to change out the engine for 50 thousand dollars. the car is a 2017 w222 Mercedes Benz s550 s Class with a m278 engine.
DODGE
GRAND CARAVAN
(2011) — STEERING
Jun 6, 2023
Incident date: Mar 31, 2023
Power steering and stabilitrack go out while driving
DODGE
GRAND CARAVAN
(2011) — SUSPENSION
Jun 6, 2023
Incident date: Mar 31, 2023
When driving on an uneven or bumpy highway my stock Jeep wrangler experiences the infamous “death wobble”. It has done this several times when going 40 or over and hitting small bumps or uneven pavement. Slowing down to around 20 or 25 resolves the issue. This is extremely scary when it occurred on a highway going 70 mph per the speed limit and having to slow down to a slow speed (which creat... Read more
DODGE
GRAND CARAVAN
(2011) — STEERING
Jun 6, 2023
Incident date: Mar 31, 2023
The TIPM failed which caused a loss of power to the vehicle and power to the fuel pump. I was driving at approximately 60 MPH when the vehicle lost all power and the steering wheel felt locked. I was unable to turn the steering wheel as the Dodge Grand Caravan came to a quick stop as if it was out of gas. Luckily I reacted quickly and was able to avoid an accident. After approximately 10 minutes ... Read more
Incident date: Jul 10, 2020
I was driving at about 55 mph coming back from Conway N.H. (which is a very curvy road) when I had messages come up stating "power steering assist has failed, service traction control, traction off, and engine on". After this the steering wheel became very hard to steer and I had to keep jerking it to try and slow down. I pulled over and waited about 10 minutes then restarted the vehicle but the m... Read more
Incident date: Jul 10, 2020
The power retractable running boards do not always deploy. This has caused me to almost fall to the ground a few times. I have taken it to the dealer at least 5 times and each time they say nothings wrong or they can't find anything even when it happens to them. This form will not let me fill in miles. Right now there are 32k on my vehicle. This happens when I am parked.
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Jun 6, 2023
Incident date: Jun 4, 2023
The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving approximately 75 MPH and approaching a bend, the vehicle lost motive power and shuddered. The traction control and check engine warning lights were illuminated. There was smoke coming from the vehicle. The vehicle had previously lost motive power and stalled. The vehicle was taken to the local dealer, where it ... Read more
Incident date: Apr 7, 2023
Passenger seat airbag is disabled even when there is a passenger present. The passenger seat occupant sensor system appears to be faulty. Check airbag system warning light comes on even if the passenger seat is occupied. The problem is persistent.
DODGE
GRAND CARAVAN
(2010) — SERVICE BRAKES
Jun 6, 2023
Incident date: Jun 5, 2023
I came to a stop sign in my neighborhood on Windy Drive and I heard what sounded like a gunshot. I immediately put my vehicle into park and got out and noticed that the sunroof glass was shattered. The best description I can give is the glass looked like a volcano where the broken pieces were facing upward. I then proceeded to my local Toyota dealership located in Alexandria, Louisiana. They t... Read more
DODGE
CHALLENGER
(2022) — POWER TRAIN
Jun 5, 2023
Incident date: Sep 1, 2022
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this veh... Read more
DODGE
CHALLENGER
(2022) — VISIBILITY/WIPER
Jun 5, 2023
Incident date: Sep 1, 2022
After 2 years of owning my Subaru a crack appeared out of no where. Eventually it spread and is now a serious visibility concern
DODGE
CHALLENGER
(2022) — VISIBILITY/WIPER
Jun 5, 2023
Incident date: Jun 2, 2023
Both sideview mirrors scratched easily even though I only use clean microfiber cloths to wash them. The scratches have gotten worse over time, and are starting to obstruct visibility.
Incident date: Apr 15, 2023
Vehicle compromised by tick tok theft trend causing crash a
Crash
Incident date: Apr 15, 2023
The SYNC4 system has been glitching lately everytime I engage reverse or click the button to display the cameras. Typically the glitch is minimal and nothing to be concerned about as the system resumes operation after 2 - 3 seconds. However the other day my family and I were traveling home towing our travel trailer and the SYNC4 system decided to reboot itself mid-drive at highway speeds (No butto... Read more
Incident date: Apr 15, 2023
My ac was working decent, not how it should be, when I first got the vehicle. Now, the ac just blows warm air, no recirculation for feet setting. I am getting the code P0741 and it doesn't change.
Incident date: Jun 5, 2023
While driving the temp started to fluctuate, causing the car the shut down in traffic. I had no clue what was happening. The only warning I got from the vehicle was a check engine light. This should not be possible. I understand the design is meant to protect the engine, but what about the driver. This was horrible and I've seen hundreds of others with this same issue. This needs to be recalled. ... Read more
Incident date: May 24, 2023
On April 29, 2023 I notice that there was a bad chemical smell in my car. I continued to try to find the issue and then I went to the back seat and discovered the floor of my 2021 RAV4 was completely flooded with water. I attempted to call Toyota but the service department was closed. I went to the local car wash to have them suck up the water in the meantime. I scheduled an appointment with Toyot... Read more
Incident date: May 18, 2023
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle ... Read more
Incident date: May 18, 2023
There is an extended recall regarding the driver and passenger seatbelts in 2014-2015 Dodge Durangos and 2014-2015 Jeep Grand Cherokees, number D-21-04. My driver seatbelt retracts very slowly and the passenger seatbelt does not retract at all without manual manipulation. Because of this safety issue I brought my Jeep Grand Cherokee into a dealership in January 2023. At the time I was told parts... Read more
Incident date: May 18, 2023
The contact owns a 2011 Ram 1500. The contact stated that while driving at approximately 35 MPH, the rear pinion nut detached. The contact stated that the rear end of the vehicle was seized. The vehicle was towed to the residence. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the ... Read more
DODGE
CHALLENGER
(2015) — SERVICE BRAKES, HYDRAULIC
Jun 5, 2023
Incident date: May 18, 2023
The contact owns a 2007 Ford Edge. The contact stated while driving 40 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact stated that the check engine warning light was illuminated. The contact had to pump the brake pedal to stop the vehicle. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagn... Read more
Incident date: May 17, 2023
I had recalls and problems since I first got the Car SUV Ford escape 2022 I never had so many issues Within 1 month I had to go back from some issues they had to fix see attached documents I SUV stalled on Virginia route 28 Luckly it was on the exit lane that I was able to stop and restart my engine I reported this to Ford dealership they supposedly fixed it but I am scared since I f... Read more
DODGE
GRAND CARAVAN
(2011) — ENGINE
Jun 4, 2023
Incident date: Mar 1, 2022
While driving on the NYS Thruway (I90), I started to pass a Tractor Trailer, I put my blinker on and began moving to the right to pass. There were 2/3 cars in back of me also passing. I was using cruise control and I began to put my foot on the accelerator to finish my passing and move over to the right hand lane to let the other vehicles pass me. However, upon accelerating, my car started t... Read more
Incident date: Oct 1, 2022
Front right headlight assembly failed to function. After inspection, it was discovered that the ground point in the right front wheel well had corroded and broke off the frame. This caused all lighting in the front right headlight assembly to not function. This defect is reported multiple times on online discussion boards and should be a recall due to safety equipment, headlights.
Incident date: Oct 1, 2022
I was driving on a main interstate and went to take an off-ramp, I tried to use my brakes to slow down but the peddle was rock hard and couldn’t brake at all.