Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2010) - SUSPENSION
Sep 12, 2023
Incident date: Sep 10, 2023
Frame and suspension components are complete rusted and rotting off of frame. I am afraid to drive the truck in fear of it falling apart on me while on the road.
DODGE
GRAND CARAVAN
(2016) - VEHICLE SPEED CONTROL
Sep 12, 2023
Incident date: Jul 3, 2023
ABS , traction lights are on and cruise control , ABS and traction control doesn’t work. Safety issue. I understand that there is a recall on 2019 , 2020 models and wondering why the 2018 ram 2500 are not included in the recall .seems like a common problem says the dealership.
DODGE
CHALLENGER
(2020) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sep 11, 2023
Incident date: Sep 9, 2023
Driving with cruise control on the car would suddenly brake for no reason. Sometimes it was just a quick brake for a second or two but multiple times the car braked hard enough to have things in the car fly off the seats. These incidents happened on 9/5/2023. Needless to say we didn't use the cruise control after that, we are just glad no cars were behind us at the time. If this helps, we did u... Read more
Incident date: Sep 10, 2023
The contact owns a 2017 Volvo XC90. The contact stated that while his wife was driving at an unknown speed, she noticed smoke from the engine compartment. The vehicle spontaneously caught fire. The coolant warning light was illuminated a minute prior to the failure. There were no reported injuries or air bag deployments. The fire department was on the scene. The vehicle was towed to an unknown loc... Read more
Fire
Incident date: Sep 8, 2023
Paint is peeling. Snow White pearl
Incident date: Sep 8, 2023
The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the coolant warning light illuminated. The contact then stated that the coolant level was low. Additionally, the contact stated that within two months, she had added coolant to the vehicle twice. The vehicle was then taken to an independent mechanic where the vehicle was given a tune-up and the cont... Read more
Incident date: Aug 18, 2023
Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure.
DODGE
CHALLENGER
(2013) - SERVICE BRAKES
Sep 11, 2023
Incident date: Sep 4, 2023
Bolts the attach the emergency brake cable assembly to the frame undercarriage can become rusted and corroded and can pop out which causes the emergency brake to not function correctly which results in transmission damage, shifting while towing, shifting while vehicle jacked up, and possible parked incline vehicle roll especially if car is not able to shift into park during an emergency.
DODGE
CHALLENGER
(2013) - FUEL/PROPULSION SYSTEM
Sep 11, 2023
Incident date: Sep 4, 2023
I went to shell and got Gas on september 7th and september 8th when i started. My traverse it started shaking like it was cold then the check engine light came on i went to autozone it read a p0496 code forevap system flow during non purge
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Sep 10, 2023
Incident date: Sep 10, 2023
The backup camera is showing upside down in view screen. When backuping
Incident date: Aug 15, 2023
EPS steering warning light activated. My VIN is not subject to NHTSA recall 23V-352, but that recall applies to Jeep Grand Cherokees built between 1/27/21 and 4/4/23, and mine was built 9/2021, so I'm not sure why it doesn't show a recall for my VIN.. This warning light seems related to that recall, and there might be many owners not being subject to the recall that should be.
DODGE
GRAND CARAVAN
(2016) - ENGINE
Sep 9, 2023
Incident date: Sep 9, 2023
I got the transmission problem in my car. When I was in traffic, and try to accelerate, the car started jerking multiple times. This car suddenly jumps/jerks when I try to accelerate in the slope.
Incident date: Apr 22, 2023
While filling my Prius with gas, as soon as I started pumping, it spewed gas all over my arms and shirt, as the gas would not go down the pipe into the gas tank. My mechanic explained that gasline exhaust valve was stuck causing the gas to spirt back out the intake opening. This part had to be replaced. Firestone replaced it for a total of $337.08, however, the dealer would have charged more. ... Read more
Incident date: Apr 22, 2023
Rack and pinion malfunctioned causing vehicle steering to pull to one side, eventually causing steering wheel to lock up making it almost impossible to steer vehicle. Problem confirmed by dealer, happened under 60k miles, however vehicle was passed year for factory warranty. No warnings until failure
DODGE
CHALLENGER
(2019) - STEERING
Sep 8, 2023
Incident date: Aug 27, 2023
I got the dreaded ul_a020 error - "Steering assist reduced" today while driving our model Y - barely 3 months old with 2K miles. The steering became very stiff and I could barely move it, had to use all my forrce to rotate the steering wheel and move the car to the side. it very scary, I parked, got out and then drove again, it happened again. Thankfully I was not too far away from home, so someho... Read more
DODGE
GRAND CARAVAN
(2019) - AIR BAGS
Sep 8, 2023
Incident date: Jun 10, 2022
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
Incident date: Sep 2, 2023
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30 MPH and depressing the accelerator pedal, there was an abnormally loud clunking sound coming from the rear of the vehicle. The contact veered to the side of the roadway. The contact stated that he turned off the AWD mode and the traction control, and the sound went away while driving. The vehicle was taken to the dealer, wh... Read more
Incident date: Sep 1, 2014
Subject: Formal Complaint Regarding Vehicle Fire - model y performance 2021, XXXXXXXXXXX Dear Tesla Customer Relations & CarMax, I am writing to express my deep concern and file a formal complaint regarding a serious incident involving my Tesla [model y performance ,, 2021, XXXXXXXXXXXXX], which caught fire on August 1st 2023 while in operation. This incident has raised significant safety concer... Read more
Fire
1 deaths
Incident date: Sep 7, 2023
Rust protection has never been done. I just purchased this truck in August 2023 from dealer (new and used) and learn about this deadly serious frame rot. I was at Faulkern Toyota Wednesday morning 9:30am appointment just to be told "the previous owner did not bring it back for the rust protection ". Tell me time has expired. This is a life or death issue. The frame rots, you loose control while ... Read more
Incident date: Aug 4, 2023
The contact owns a 2021 Honda Passport. The contact stated that on numerous occasions while driving at undisclosed speeds and making left or right turns, the vehicle independently decelerated. The contact stated that the engine revved, and the RPMs increased; however, the vehicle failed to respond with the accelerator pedal depressed. The contact turned off and restarted the vehicle for the vehicl... Read more
DODGE
GRAND CARAVAN
(2015) - ELECTRICAL SYSTEM
Sep 7, 2023
Incident date: Mar 12, 2023
While driving the trucks ABS and wheel speed sensor warning lights will intermittently alarm. While alarming I do not have ABS or cruise control function.
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Sep 7, 2023
Incident date: Aug 26, 2023
Suv failed to start, nothing happened when pts button pushed. Googled it found brake pedal swithch problems on nissan, some recalls on other models. Snapped switch couple of times, vehicle started. Called dealer, explained what happened, working now, they said they will order part and made appt for 1 week later. At dealer waited for 1 1/2, then they said could not replace part because it was wo... Read more
Incident date: Sep 5, 2023
On my way to work, my car alerted me to an electrical malfunction and told me to call for service. When I called my Audi dealership, they told me to bring it in for service the following week. After asking if the car was safe to drive, they told me they wouldn't know unless they looked at the car. After pleading with them, they agreed to an appointment that day. On my way to the dealership - a... Read more
Incident date: Sep 5, 2023
On my way to work, my car alerted me to an electrical malfunction and told me to call for service. When I called my Audi dealership, they told me to bring it in for service the following week. After asking if the car was safe to drive, they told me they wouldn't know unless they looked at the car. After pleading with them, they agreed to an appointment that day. On my way to the dealership - a... Read more
Incident date: Sep 7, 2023
The contact owns a 2011 Ford Fusion. The contact stated that while driving at approximately 15 MPH, the steering wheel became firm. The vehicle was steered to the side of the roadway. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic test result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 135,759.
Incident date: Sep 6, 2023
When using the propane stove, the range hood fan does NOT vent to the outside causing carbon monoxide levels to rise to dangerous levels. Manufacturer installed range hood fan recirculates the air through a charcoal filter. This does not remove the CO from the air. This is true even if windows and door vents are open. An exhaust fan to the outside reduces the level of CO to a safe range.
Incident date: Jul 1, 2023
The vehicle completely locked me out. It was unresponsive to key card access as well as unresponsive to mobile app access. I was unable to unlock or open any door/latch/trunk or frunk. I’m no one was inside because they would’ve been stuck with no way out. This is a major safety concern. I happened to be in a safe area but if this were on a really hot day or if people/minors/children were in t... Read more
Incident date: Jul 1, 2023
The contact owns a 2017 Jeep Cherokee. The contact stated that while stopped, the vehicle was shifted into reverse; however, the vehicle failed to respond as needed. The service shifter warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Incident date: Aug 22, 2023
My wife was merging on a freeway overpass and slammed her foot into the gas peddle for a few seconds to accelerate for the merging. Her speed of travel was around 75MPH when she put her foot into it. After reaching around 82MPH she released the gas peddle for the merger. The auto's RMP shot up to around 5K and maintained the high rpm for around 5-6 sec after she released the peddle. During th... Read more
DODGE
GRAND CARAVAN
(2011) - ELECTRICAL SYSTEM
Sep 5, 2023
Incident date: Sep 1, 2023
The contact owns a 2000 Ford F-150. The contact stated while driving 7 MPH, the vehicle in front of hers stopped abruptly, causing her to slam on the brakes. The vehicle hit the rear end of the other vehicle. The front passenger's side bumper of the vehicle was bent inward. The contact stated that it was a fender bender; however, the driver's side and passenger's side air bags deployed. The contac... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2011) - AIR BAGS
Sep 5, 2023
Incident date: Sep 1, 2023
The contact owns a 2000 Ford F-150. The contact stated while driving 7 MPH, the vehicle in front of hers stopped abruptly, causing her to slam on the brakes. The vehicle hit the rear end of the other vehicle. The front passenger's side bumper of the vehicle was bent inward. The contact stated that it was a fender bender; however, the driver's side and passenger's side air bags deployed. The contac... Read more
Crash
1 injured
DODGE
GRAND CARAVAN
(2011) - UNKNOWN OR OTHER
Sep 5, 2023
Incident date: Sep 1, 2023
The sunroof exploded. Driving on a good quality highway (CA76), no temperature extremes, no bumps or potholes. Heard what sounded like a gunshot. Pulled over thinking it might be a tire failure, to find my sunroof severely shattered. There was no debris inside the car, other than the shattered glass itself.
Incident date: Sep 3, 2023
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who found that there was little engine oil in the vehicle an... Read more
Incident date: Sep 5, 2023
I have had multiple instances where I am unable to remove the key from the ignition switch when the vehicle is in Park. Subaru's technical bulletin 16-112-18R states this is caused by contamination of the Park-Range switch internal components. I'm concerned I will be unable to remove the key and will have to leave the vehicle unlocked with the key in the ignition. I am also concerned I'll be stran... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 5, 2023
Incident date: Sep 1, 2023
While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working,... Read more
DODGE
GRAND CARAVAN
(2017) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sep 5, 2023
Incident date: Sep 1, 2023
While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working,... Read more
Incident date: Jun 5, 2023
The paint is cracking and peeling off. Car is in great shape otherwise and has been kept clean and well maintained. Unsure why the paint is coming off.
Incident date: Nov 11, 2022
I ordered the car in July and it arrived on 8/3/23. On 8/31/23, I got in the car while in my garage, attempted to start it as usual, and a loud sound occurred when I shifted from park to reverse. Lights began flashing. I turned off the car, got out and walked around to make sure I hadn’t hit anything. After verifying clearance all around, I checked my phone. The Toyota Corolla Cross XLE had ... Read more
DODGE
GRAND CARAVAN
(2015) - ENGINE
Sep 5, 2023
Incident date: Sep 4, 2023
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving approximately 40 MPH, the vehicle stalled but restarted. The check engine warning light was illuminated. While having an oil change at an independent mechanic, the contact was informed that the oil level was extremely low. The mechanic suggested to the contact to check the oil level regularly. The contact added approxima... Read more
DODGE
GRAND CARAVAN
(2016) - ENGINE
Sep 5, 2023
Incident date: Sep 5, 2023
Transmission had randomly started to jerk and then stopped accelerating. Left me stranded on the side of the road on a 5 hour trip and when I turned it off and back on it would move very little and I could hear grinding noise from the gears. I had to get a tow truck which cost me 1.5 k to tow back to my house
Incident date: Aug 26, 2023
I was simply driving home from work on 8/30 when all of a sudden I see my alternator smoking. I pull over and let it clear. I then immediately go to auto parts store buy new alternator. Had it professionally installed. Then on my test drive I break down again lose all power Steering etc. I took it to dealership they said it's my power control module.
Incident date: Aug 28, 2023
En algunos modelos Pilot 2016-2017, Ridgeline 2017 y Odyssey 2018, la luz indicadora de fallas (MIL) puede encenderse si uno de los siguientes códigos de diagnóstico de problemas (DTC) se almacena: P0420 (Eficiencia del sistema catalizador del banco trasero por debajo del umbral [banco 1]) P0430 (Eficiencia del sistema catalizador del banco delantero por debajo del umbral [banco 21) P0300-P0306 ... Read more
DODGE
GRAND CARAVAN
(2013) - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Sep 4, 2023
Incident date: Sep 3, 2023
On the radio in cars there are always ads that play and it forces people to be distracted during driving to turn off the music or use their phone to use bluetooth. The car radio could potentially be a safety risk
Incident date: Sep 3, 2023
High temperature coolant warning message appeared while car was parked and being turned on. This was followed by engine shutdown. The car had to be towed.
Incident date: Sep 3, 2023
Engine light is on at 6,000 miles,they fixed but on again a month after repair.
DODGE
GRAND CARAVAN
(2011) - SERVICE BRAKES
Sep 2, 2023
Incident date: Aug 27, 2023
I have a 2017 RAM 2500. The abs and traction control light are flashing on and off SEVERAL times each trip. It kicks my cruise off and sometimes stays on. The EVIC display showed Service Antilock Braking System and alternated to Service Electronic Brake System. It would constantly bing and display the ABS light and the Traction Control light. seems a recall should be mandatory for replacement of... Read more
DODGE
GRAND CARAVAN
(2011) - SERVICE BRAKES
Sep 2, 2023
Incident date: Aug 27, 2023
Auto brake anti skid components failing creating unsafe brake operation while towing a 15,000 lb trailer. Dealer states parts won't be available for at least 18 months. This is a hard fault and can't be reset.Dealer states this is a high failure item on these trucks.
DODGE
GRAND CARAVAN
(2011) - POWER TRAIN
Sep 2, 2023
Incident date: Aug 27, 2023
The transmission control module (TCM) began acting erratic. At times the transmission will not shift but several times it has gone into park( with no warning) when slowing down causing the wheels to lock and the truck skids to a stop. I was nearly in 2 accidents when this happened. Both time I was hauling a load and caused the traffic behind me have to swerve to not run into me. In looking int... Read more
Incident date: Sep 2, 2023
Driving in full self driving made a sharp unexpected last second turn directly into a pilón at 30 mph causing front end damage. I have the the incident recorded on video from the Tesla. Full self driving did not disengage prior to crash and hands were on the wheel, it just happened within .5 seconds and there was no way to react in time. I reported to Tesla many times and was ignored Here is a... Read more
Crash