Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 153,608 complaints for DODGE

Incident date: Sep 21, 2023

First sign of problem - Sept. 2021. Driving on highway at about 35 mph. Simultaneously, engine quit running, door locks unlocked and all dash lights came. In a matter of less than a second the doors relocked, forward momentum of vehicle caused transmission to kick start the engine and jolt forward rather violently. Then the dash lights went off and the vehicle resumed normal operation. This co... Read more

Incident date: Sep 21, 2023

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle was driving normally; however, when the vehicle was started in the morning, the vehicle was idling rough for approximately 5 minutes. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined tha... Read more

Incident date: May 1, 2021

The outside edge of the tread is separating from the tire causing it to go flat.

Incident date: Sep 6, 2023

Manufacturer designed a Pyro Fuse (a/k/a Battery Fuse), the purpose of which is to open the main battery's circuit in the event of a detected crash via a squib charge, in order to prevent further property damage or risk to life. The obsolete design contained in this model depends on a small lithium ion battery with a 7-10 year lifespan. In this car's case, a timer notification kicked in at about... Read more

Incident date: May 16, 2023

The car has constantly been stalling. The engine light comes on and goes off. These lights has come back on. This has been a reoccurring issue since the car was purchased in 2019. I just got the battery fixed this tear from them saying it was the battery. GM keeps offering me $2500 dollars but saying if I take it I can’t take action against them. That further let’s me know that they know somet... Read more

Incident date: Sep 15, 2023

- What component or system failed or malfunctioned, and is it available for inspection upon request? NHTSA Recall ID: 23V445, Fuel Pump Delivery Module How was your safety or the safety of others put at risk? Vehicle at risk to lose drive power, increasing the chance of crashing while operating. Has the vehicle or component been inspected by the manufacturer, police, insurance representat... Read more

Incident date: Aug 4, 2023

My Jeep Gladiator has had the "death wobbles" three different times now. It has been "repaired" by Jeep only to have the issue return a month or two later. The 2nd repair was done more extensively than just a dampener replacement. There is a class action lawsuit on this issue. But the new repair does not solve the problem! My truck has never been modified. It is original.

Incident date: Oct 15, 2021

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V842000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated while driving approximately 55 MPH in torrential rain, the windshield wipers were activated at the highest setting however, the windshield wiper blades were moving extremely slow, preventing the contact ... Read more

Incident date: Oct 15, 2021

All advanced emergency systems kept flashing randomly Without any notice the brakes would lock up. It indicated that the emergency brake had engaged. I could not go forwand I could not I couldn't go in reverse. I was unable to disengage the brake. I went on YouTube And attempted to disengage then randomly I was able to do this period. After having happened intermittently I brought it to the d... Read more

Incident date: Oct 15, 2021

Incident date: Jul 22, 2023

Warning lights and chime for every ADAS system. Inoperative ADAS system. Driving down a two lane highway ALL of the safety systems warning came on in succession: Check cross traffic, lane keep, cross traffic, blind spot, forward safety, TPMS, etc. When this is happening the AC stops blowing cold and the controls are unresponsive. The warnings will occasionally pause and go back to normal, is quie... Read more

Incident date: Jul 1, 2023

The Auto Stop / Start system continues to malfunction. This occurs while the vehicle is in operation and is intermittent. The dealer serviced this issue a couple of times, and replaced the PCM but the issue continues to be intermittent.

Incident date: Aug 21, 2023

We began having major issues with our van in October 2022. There were numerous incidents of loss of power and sudden increase in temperature gage. We kept fluids checked. Kept oil changed on time. We reported this to the dealership multiple times before they agreed to fix under warranty. Even after fixing factory recall (which we were charged for by the dealership) and then replacing batteries, we... Read more

Incident date: Feb 1, 2020

My 2016 Honda civic has been having air conditioning issues and this should be repaired by the manufacturer. The issue is with Evaporator Core and the condenser. The Honda dealership inspected the car and made the determination; however, he says that there have not been any recalls issued by Honda for the Evaporator Core. We live in Arizona and it is dangerous to drive a car without a working air ... Read more

Incident date: Sep 19, 2023

My husband and I rented a car from Avis on June 19, 2023. THe car they we selected was not available so they picked a prius out of the lot and gave it to us. On the morning of June 20, I was slowly turning into the driveway at [XXX] , my foot on the brake the whole time to slow to a stop so I could park parallel to my realtor's car. My realtor, [XXX] , witnessed the slow speed, as did many of the... Read more

Crash

Incident date: Sep 19, 2023

Crash

Incident date: Sep 17, 2023

Again today my shift to park message came on to some odd noise help me please

Incident date: Sep 17, 2023

Again today my shift to park message came on to some odd noise help me please

Incident date: Sep 17, 2023

2012 level 5 plug-in I was driving on the freeway with radar cruise control and the vehicle dash lit up with check pcs system ever warning light came on the brake petal was not there as normal it would go about half way down to engage very scary I took it to the dealership service said I need new brake booster installed not covered under warranty 130k miles

Incident date: Sep 1, 2023

Month of August had my grandkids in the vehicle and my vehicle stalled out in the middle of traffic because it has a coolant leak. I only have a little over 70,000 miles on my 2018 Ford Edge. It is an internal coolant leak. Because it's not leaking on the ground. My understanding you are having a lot of this problem. I also understand that this could catch the vehicle on fire. My son is an auto me... Read more

Incident date: Sep 4, 2023

On multiple instances and most recently two days ago, the Collision Mitigation Braking System (CMBS) has triggered orange "BRAKE" warnings or automatically applied the brakes to my 2018 CR-V despite there being no vehicles or obstacles ahead. Sometimes, this is caused by the system apparently getting confused by flat plates on the ground (for construction), shadows, or construction markings on the... Read more

Incident date: Sep 4, 2023

Incident date: Sep 14, 2023

The contact owns a 2013 Chevrolet Malibu. The contact stated while driving approximately 35 MPH, the instrument panel lights started flickering, and the vehicle lost power steering functionality. Additionally, when the brake was depressed, the brake pedal was abnormally firm. The vehicle was pulled over to the side of the road and inspected. The vehicle was then towed to the residence where the ba... Read more

Incident date: Sep 14, 2023

Incident date: Aug 1, 2023

The contact owns a 2023 Mercedes-Benz GLC300. The contact stated while attempting to start the vehicle, the message "12 Volt Battery Failure, Vehicle Inoperative" was displayed. Later, the contact was able to start the vehicle, but the check engine warning light remained illuminated. Eventually the light shut off and the vehicle operated normally. The vehicle was taken to the local dealer who perf... Read more

Incident date: Sep 16, 2023

While driving on the highway going up a 6% grade incline, the car stopped accelerating and car engine stalled out. There were no previous warning signs or indications of engine problems prior to this incident. There was no light that alarmed any defect to the car. The car had always driven smoothly. I maintained proper maintenance and regular oil changes.The car only had 65,000 miles on it. The sa... Read more

Incident date: Jun 24, 2023

The air bag dashboard light is on constantly which indicates that something is wrong and the airbag will not properly and safely deploy during a vehicle accident. This is a common problem with this make and model vehicle and should be recalled for manufacturer to replace for the safety of owners of their product.

Incident date: Apr 1, 2023

When applying brakes over bumps the car sounds as if the brakes are locking up. When putting are in reverse and it uses the Automatic Emergency Braking aggressively too early. I have already paid to replace the window motors due to all windows not working when using the button on drivers side buttons, since replacing those motors the vehicle STILL continues to have electrical malfunctions when rol... Read more

Incident date: Sep 13, 2023

We have under hood fire during operating the truck. The driver was driving in TX. The police and fire department need to be involved to extinguish the fire. The truck need to be towed to terminal. The two dealers were doing estimate and the try to look up the causes of the fire, but is seems they not able to find it. We asked some privet mechanics and they think that fire could start from starter... Read more

Fire

Incident date: Jul 12, 2023

My car is misfiring, hesitating accelerating, severely shaking and vibrating which you can feel in the pedals and steering wheel, and the check engine light is on. This issue has been ongoing for over a week already. When the engine light first came on on 9/7, i pulled over on the side of the road and had a mobile mechanic check it out. The code was coming up as a bad ignition coil in cylinder 1. ... Read more

Incident date: Sep 14, 2023

My van was struck directly in the driver side rear sliding door while sitting still at a stop sign. The other driver collided straight into the passenger compartment door at an approximate speed of 30 mph crushing the door, exploding the window and neither the driver side airbags nor the side curtain airbags deployed. Resulting in my wife severely jarring around in the driver's seat, as well as ... Read more

Crash

Incident date: Sep 14, 2023

The car will all of a sudden make a loud popping noise through the radio. It is enough to scare someone while they are driving and have a wreck. The brakes are very touchy to the point of almost giving you whiplash

Incident date: Aug 4, 2023

Truck has death wobble. Truck steering motor gets stuck at times. Truck has electrical problems and computer problems. The steering is bad and the suspension is loose. I feel unsafe driving this truck.

Incident date: Aug 4, 2023

The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03, a... Read more

Incident date: Sep 13, 2023

Touchscreen delays for a few minutes sometimes and won't turn on immediately when vehicle starts. I'll drive down the road a ways before it comes on. And if it's not on I cannot control heat/ac or see backup cam

Incident date: Sep 1, 2023

The contact owns a 2022 Ford F-53. The contact stated that while driving at undisclosed speeds, the monitor screen went blank. The vehicle was taken to the local dealer, where it was diagnosed that the system needed to be reset. The vehicle was repaired, but the failure recurred. The vehicle was taken to the same local dealer, who diagnosed that the system module needed to be replaced. The vehicle... Read more

Incident date: Aug 1, 2023

On September 9, 2023, we were driving from Winter Park, CO to Omaha, NE. Three or four hours into our trip, we experienced what is described on the internet as "phantom breaking" four or five times in an hour. We were in a remote area on I-80 with no cars ahead of us or behind us and no debris in the road. We have occasionally experienced this hard automatic breaking for no obvious reason before i... Read more

Incident date: Sep 13, 2023

This 2020 Yaris is registered to me but driven by my daughter to her workplace less that 3 miles away. The first incident involved the engine laboring to start and when she came home, the battery was dead. I was able to re-charge the battery at home but 2 days later, the car would not start at home. I have an auto engine scanner that registered a P2610 code stating "an Engine Control Module, EC... Read more

Incident date: Sep 13, 2020

ABS system failure, recirculation pump failure, code C0020, Ran off road while ABS and traction control was off during wet conditions. Unsafe to drive due to safety failure on ABS.

Crash

Incident date: Jun 25, 2023

The backup camera works when it feels like it and the monitor glitches when it is working as well as things appear upside down and blurred when in reverse. The camera stays on for a minute after gear is placed in drive. The radio goes in and out. The screen freezes up after disconnecting a hands free call. The brakes feel like they’re locking up when pressed and makes a clunking sound.

Incident date: Sep 6, 2023

CURRENT CONDITION The rearview camera do not display an image when driver put it in reverse.

Incident date: Sep 6, 2023

ABS and Electric Braking System - multiple failures.. 1st time system failed at around 24k miles, was reported and fixed under warranty, 2nd time same system failures at around 76k, same errors and same results.. will have to be repaired under owners costs.. Seems this is a 'known issue with a NTSB" but Ram still not owning the issue.. This part plays a huge role in the safety controls of the truc... Read more

Incident date: Sep 6, 2023

Front driver ( PJB9 C21V 0619 ) and passenger ( PJB9 C21V 0419 ) tires are wearing uneven with correct alignment. Severe feathering, rought riding, and loud road noise.

Incident date: Sep 8, 2021

Rear brake hard lines are corroded and leaking. Loss of rear brakes and fluid while driving. Rear subframe corrosion is being addressed by recall/warranty extension but this coverage has not been extended to the premature failure of brake lines. The rest of the car is not rusted or corroded, only rear brake lines and recalled rear subframe are rusted and corroded. Attached photos show the cond... Read more

Incident date: Sep 8, 2021

coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.

Crash

Incident date: Sep 12, 2023

Per a report from Car Complaints, the lawsuit alleges that 2011- through 2016-model-year Chevy Silverado and GMC Sierra pickups equipped with the 6.6L V8 LML turbodiesel Duramax engine are equipped with defective Bosch CP4 fuel pumps that are more fragile and prone to wear than previous CP3 fuel pumps. According to plaintiffs, the defective CP4 pumps can be destroyed by U.S. diesel fuel, which is ... Read more

Incident date: Sep 12, 2023

My car has auto stop and every time it cranks back up my radio blinks off, my lights blink off, all the lights on my dashboard come on and the error message Steering Assist is Reduced comes on the message center. Sometimes it doesn’t want to crank back up. Today when all that happened the message service stabilitrac also came up. I can’t find any recalls.

Incident date: Sep 12, 2023

Leased NEW Kia Sportage on 1/1/22 Went in for oil change on 11/11/22 3 hrs later told a "forced" update "burned" out the computer and car was not driveable On 11/30/22 was driving to work on LI expressway, car shut down without warning while I was driving, smelled something burning, called 911, car towed to dealer. Told it was defective fuel injector. 1/29/23 I reported brakes grinding and vibrati... Read more

Incident date: Aug 29, 2023

Driving at highway speed (70 MPH) the power assist steering and all of the Honda Sensing suit subsystem totally quit working. The dash had multiple warming lights and dialog box's describing system failures, I continued driving till I could get off of the highway and turned the vehicle off, after about 10 minutes I restarted the vehicle and all systems and steering reset. Drove the vehicle to Lom... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog