Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Feb 7, 2023
This vehicle has a major defect and is unsafe to operate. The rear differential has only 1 rear bolt and is completely inadequate for the performance and duty of the car. It can break and cause gerat injury or death if it fails. It puts anyone operating and in the car at great risk of injury or death if the only remaining rear bolt breaks, dislogding the drive shaft and half shafts in catastrop... Read more
Incident date: Jul 4, 2023
I was driving down the highway around 60 miles an hour and the engine shut off. There was a flashing light on the dash telling me to safely put the car in Park. I had no acceleration and had to get across three lanes coasting until I could safely stop. A light also flashed showing a picture of the plug-in and said something about lack of performance. I cannot remember the exact wording. Once I got... Read more
Incident date: Jun 14, 2023
The backup camera turns on every time when the vehicle's ignition is on, or all of sudden the backup camera turns on while driving which causes a dangerous illusion. The illusion makes the driver would have hit something because you're not reversing, instead you're driving forward. Furthermore, once the backup camera is activated, you cannot access all your information on the vehicle. The in... Read more
DODGE
GRAND CARAVAN
(2018) — SERVICE BRAKES
Jul 6, 2023
Incident date: Jul 6, 2023
For the past nine years, my vehicle has recorded multiple safety issues (trunk not closing/breaking, check engine light, catalytic converter misfire, keyless electronic entry issues, glow bulb light, turn signal bulb light, windows not rolling up, leaking fluid on the passenger side, burning smell coming from the vents, electrical issues with the radio, sunroof intermittently not opening/closing a... Read more
2 injured
DODGE
CHALLENGER
(2016) — SERVICE BRAKES
Jul 6, 2023
Incident date: Jun 27, 2023
My truck will randomly apply the front brakes by itself making the truck undrivable. I have to immediately pull over to the shoulder of the road. The front of the truck will shake violently until I pull over. This will happen at all speeds. I have called Chrysler Corp. And the dealer I purchased the truck new. Both representatives indicated they had never heard of this issue and it was isolate... Read more
Incident date: Jul 5, 2023
Car left us stranded at busy intersection. Auto start system failed to restart vehicle. Car would not restart even after placing car back into park.
Incident date: Jun 21, 2023
The engine has a hesitation at take off. It happens every morning and throughout the day. At a stop light it will hesitate on take off also when leaving a stop sign. Safety is out at risk as the vehicle will hesitate when trying to turn when on coming traffic is approaching. The issue was reproduced bye VW of Ft Myers Florida here is the conversation Me Did they notice a hesitation in the mor... Read more
DODGE
GRAND CARAVAN
(2017) — POWER TRAIN
Jul 5, 2023
Incident date: Jul 2, 2023
The contact owns a 2005 Chrysler Pacifica. The contact stated that upon start the vehicle, the gear shifter failed to operate as needed without warning. The contact called and informed several dealers of the failure and was informed that there was a defect with the power train. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 73,... Read more
Incident date: Jan 6, 2018
The car was on enhanced auto pilot and was moving at about 50 mph, the traffic in front of me slowed down. The car failed to give an alert, it failed to slow down and stop. I applied the breaks, but by then the car crashed into the pick-up truck in front of me. The car came to a complete stop after the crash and the computer system in the car completely shut down. The car had to be towed to the g... Read more
Crash
Incident date: Jan 6, 2018
The car was on enhanced auto pilot and was moving at about 50 mph, the traffic in front of me slowed down. The car failed to give an alert, it failed to slow down and stop. I applied the breaks, but by then the car crashed into the pick-up truck in front of me. The car came to a complete stop after the crash and the computer system in the car completely shut down. The car had to be towed to the g... Read more
Crash
Incident date: Jan 6, 2018
My truck has the same Fuse box assembly that several other dodge jeep vehicles have that the fuel pump relay shorts out while driving yet none of yalls recalls include my specific vehicle so that I can get my truck fixed under the multiple recalls yall have issued for this exact problem, dodge should be held liable for their mistakes not the consumers who are having to pay to fix the issue out of ... Read more
Incident date: Jul 4, 2023
I have had a reoccurrence of a warning light "Trac Off- Check AWD" ( All Wheel Drive}. This is, apparently, an indication that the Vehicle Stability System has been turned off. The car is now less safe/ controlled in slippery inclement conditions. In researching this issue, I have found numerous indications that many drivers have experienced this problem with Vrious Lexus models and model years. ... Read more
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jul 4, 2023
Incident date: Mar 1, 2023
The car is brand new and does not connect to a level 3 charger. BMW service has no idea how to fix.
Incident date: Jul 4, 2023
The uconnect touch screen is ghost touching and glitching out causing it to mess with my cars functions and distracting me while driving.
Incident date: Jul 3, 2023
My regular lights on pasenger side keeps going out. The harness keeps melting. And my sunroof rubber pieces keep coming undone hitting the glass of sunroof causing very loud noises while driving sounds like the glass is going to break.
Incident date: Jul 2, 2023
LT275/65R20 Goodyear Trailrunner On vacation and started feeling a wobble from the back. Pulled over to see a bubble on the tread and part of wall. Luckily I caught it before it blew apart. Finally found a tire at a dealership in Castroville, tx. Didn’t know they were discontinuing the tires until I got home to have another tire with a bubble which will be on another complaint. On another note m... Read more
DODGE
GRAND CARAVAN
(2015) — STRUCTURE:BODY
Jul 3, 2023
Incident date: Jun 29, 2023
Rear driver door does not open from the outside or inside. The doors are unlocked but will not open at all.
Incident date: Jun 19, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: Jun 19, 2023
Tire pressure monitoring system displays fault at random intervals while vehicle is in motion, primarily associated with the rear axle but affecting all six tires on the vehicle. Tires are not damaged and no indication of rapid deflation or other defect is present. Problem is intermittent but typically appears after approx. 20-35 miles of driving and lasts for random interval, after which proble... Read more
Incident date: Jun 19, 2023
The contact owns a 2011 Dodge Avenger. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, the passenger’s side seat headrest exploded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Numbers: 13V282000 (Electrical System, Air Bags) and 11V315000 (Steerin... Read more
DODGE
GRAND CARAVAN
(2018) — UNKNOWN OR OTHER
Jul 3, 2023
Incident date: Jun 7, 2023
2010 HONDA CR-V- Consumer has letter addressed to Honda Automobile Division in Trenton, NJ. Consumer received recall notice and too the vehicle in for repair. Consumer was told at the appointment the part was not available and would need to be ordered. Kelly Hinda called the consumer to make ant appointment for a designated day, that consumer could not make, because of an appointment with doctor t... Read more
Incident date: May 15, 2023
Wednesday night I departed work, I was in the 4th lane of the 10Fwy when my car shut down. All dashboard lights came on. I turned on my 4ways and managed to change lanes to the service Lane on the right. I attempted to restart the vehicle..nothing. I started looking through my insurance papers for the tow service and thought to try and restart the vehicle one last time. It started I departed the f... Read more
Incident date: Jul 2, 2023
Multiple times the car while on cruise control has slammed on brakes due to seemingly nothing. It's without warning our alert and it is extremely violent. It happens at least once every week.
DODGE
GRAND CARAVAN
(2017) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 2, 2023
Incident date: May 14, 2023
Repeated phantom braking when using adaptive cruise control. This happened at least 10 times in one day and is a safety issue. Most recent software update seems to have made this problem worse not better.
Incident date: Oct 13, 2022
On 12-30-2021 I was at a red light. A car had hit me from behind, which ended up as lost. I ended up with facial damage that took me half of 2020l2 to heal. Three stitches to my face. When I went to retrieve my items from the car it was unrecognizable. The trunk was in the backseat. Tire damage and no airbags deployed . I was wearing a seat belt that lead to buries on my upper arms and back are... Read more
Crash
2 injured
Incident date: Oct 13, 2022
When I purchased the car it had been used as a police car in the state of Mississippi. So after I bought the car I checked for any recalls and found it to have 2 open recalls. 1 was a passenger side airbag and the other was the alternator. So I contacted Moss motor company in South Pittsburg Tennessee and they agreed to do the recalls. After they had finished installing the air bag they told me th... Read more
Incident date: Jun 29, 2023
When I purchased the car it had been used as a police car in the state of Mississippi. So after I bought the car I checked for any recalls and found it to have 2 open recalls. 1 was a passenger side airbag and the other was the alternator. So I contacted Moss motor company in South Pittsburg Tennessee and they agreed to do the recalls. After they had finished installing the air bag they told me th... Read more
DODGE
GRAND CARAVAN
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 29, 2023
Incident date: Jun 26, 2023
I'd like to report the automatic braking device on our company semi tractor. I work for a large mega carrier hauling all types of freight, with triples and doubles combination trailers. We operate with Freightliners, Kenworths, and Internationals. The tractor tractor I use is a 2021 Freightliner equipped with a safety feature, an automatic braking system to avoid collisions for stopped or slowed t... Read more
Incident date: Jun 15, 2021
I turned on the car and immediately got a "check electric vehicle system" error, and then shortly after a "stop vehicle and check power supply" error. I located a nearby dealership to diagnose and repair the vehicle, and called a tow truck to take it there. My car is parked in a garage in an alley. After the tow truck arrives in the alley, I turn on the car and get the same errors, and pull into t... Read more
Incident date: Mar 1, 2023
The contact owns a 2016 Ford Fusion. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the vehicle failed to stop in a reasonable amount of time. The brake fluid warning light then illum... Read more
Incident date: Jun 21, 2023
The transmission locked up while driving such that we came to a stop in traffic with our newborn and toddler in the back seat and were required to call 9-1-1 because the vehicle was stuck in a gear and would not move while we were in the middle of a road in traffic. The problem has been confirmed by a dealer that the transmission blew due to metal getting into the transmission from failure of tran... Read more
DODGE
GRAND CARAVAN
(2016) — VEHICLE SPEED CONTROL
Jun 29, 2023
Incident date: Jun 12, 2023
Intermittent braking while in cruise control for no reason. Nothing in the way, no cars around. Reduces speeds from 10 t0 50 miles per hour. At time it reduces speeds almost to a dead stop. If another car was behind us, could cause a serious crash. Happens at random times.
DODGE
GRAND CARAVAN
(2016) — SERVICE BRAKES
Jun 29, 2023
Incident date: Jun 12, 2023
Intermittent braking while in cruise control for no reason. Nothing in the way, no cars around. Reduces speeds from 10 t0 50 miles per hour. At time it reduces speeds almost to a dead stop. If another car was behind us, could cause a serious crash. Happens at random times.
Incident date: May 1, 2023
The contact owns a 2003 Ford Escape. The contact stated that upon starting the vehicle, and while driving at unknown speeds, the vehicle was smoking. There were no warning lights illuminated. The owner disconnected the battery. The vehicle was taken to an independent mechanic who informed the owner that the ABS module and wiring harness needed to be replaced. The local dealer was not contacted. Th... Read more
Incident date: Jun 28, 2023
Key fob not detected since I bought certified pre-used. There’s an oil consumption issue. There’s a stall issue that completely cut my Jeep off in the middle of rush hour traffic almost causing an accident. I’ve replaced batteries 2x and had to dealer 3x with them unable to reproduce symptoms. They didn’t do the oil consumption test. Just changed oil. This Jeep is a serious hazard!!
DODGE
GRAND CARAVAN
(2013) — ELECTRICAL SYSTEM
Jun 28, 2023
Incident date: Jan 11, 2023
When interior gets hot, check starter system message displays and all gauges, AIR conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
DODGE
GRAND CARAVAN
(2013) — ENGINE
Jun 28, 2023
Incident date: Jan 11, 2023
Engine is burning 1 quart of oil in 800 miles.oil has heavy smell of gasoline.
Incident date: Jun 26, 2023
While driving, on a busy street in Holyoke MA, a STOP waning appeared on the drivers display indicating an electrical/power problem. I pulled over to side of road and called a tow truck. Car was taken to dealer where they ran diagnostics on the vehicle. Diagnostics showed failed ICCU and bad cell in 12v battery. Replaced ICCU and high voltage fuse.
DODGE
GRAND CARAVAN
(2017) — STEERING
Jun 26, 2023
Incident date: Jun 9, 2023
Steering column rattles and shakes. Steering wheel makes slight clicking sounds when turning. Concerned that steering may fail. Many steering problems reported on this make and year but I see no recalls for my VIN.
Incident date: Jun 22, 2023
I was driving slowly through a parking lot. I found a spot to park my car and noticed that there was a curb painted bright yellow so I knew I could not pull through. I started to turn into the parking spot with my foot on the brake when all of a sudden my car was speeding towards the curb and a tree. My foot was on the brake but the car did not stop nor did the forward collision feature work an... Read more
Crash
1 injured
Incident date: May 15, 2017
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including t... Read more
Incident date: May 15, 2017
Catastrophic failure of a brand new 2023 Genesis GV 70 on 6/6/23. The GV70 was purchased on 4/29/23 with 22 miles. It was not driven between 5/12/23 and 5/26/23 while I was out of the country. On the evening on 6/6/23 as I was merging onto the northbound lanes of the Baltimore Washington Parkway from I-295 DC, the vehicle violently shook, burning smell, and then shut off completely, including t... Read more
Incident date: May 15, 2017
The exhaust manifold cracked, the electrical system, supplying gas to the engine, is built into the fuse box, which is unfixable without replacing the entire fuse box. Valve on engine became extremely noisy and I’ve had to be replaced
Incident date: Jun 12, 2023
Tie rods detached from frame, along with steering parts became unsafe on minor highway speed turnes
Crash
Incident date: Aug 1, 2022
The break booster started making a noise and my car should have fallen into the range of the previous recall for the exact part. I cant afford to change it so I continue to drive it and all of sudden the breaks are so hard to push and a constant buzz is going off! Autozone confirmed it was the break booster ans abs then a private shop did also
DODGE
GRAND CARAVAN
(2015) — ENGINE
Jun 25, 2023
Incident date: Jun 24, 2023
Engine stalled and would not restart while in left turn lane. Vehicle had to be pushed from the turn lane through the intersection to a safe place on side of road. Towed to local Hyundai dealer who diagnosed problem as lower engine bearing problem. Engine needs to be replaced. The only possible warning was a few days earlier, vehicle started running a little rough but then started acting norma... Read more
Incident date: Jun 24, 2023
Auto off engine idle. At stop after activating the auto off, the engine cuts off and no power to move vehicle. Unable to restart or shift into park for at least 20 seconds. Have to shift to park, then off and on again.
Incident date: Jun 24, 2023
Auto off engine idle. At stop after activating the auto off, the engine cuts off and no power to move vehicle. Unable to restart or shift into park for at least 20 seconds. Have to shift to park, then off and on again.
Incident date: Jun 5, 2023
The car stalled when coming to a stop and would not start for over 5 mins while on a major road. When the car finally started engine light started to flash and at a fast speed. Got the car home and noticed the oil leaking heavily. I have only had the car for 2 weeks so I took the car into the AutoCare shop for diagnoses and the code came back as code p1327. I was told the car must go to the Kia de... Read more