Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
CHALLENGER
(2016) - ELECTRICAL SYSTEM
Oct 2, 2023
Incident date: Sep 11, 2023
The vehicle lost traction power, failed to respond to presses to the accelerator and coasted to a stop. It gave no indication on the dash that there were any problems. Putting the car in park and then selecting drive again restored traction power and the car responded to pressing of the accelerator pedal. The car was not turned off and back on. During the incident: - The brakes, steering, air co... Read more
Incident date: May 16, 2022
I was washing my truck October,1,2023 and while spraying the underside with water I noticed the fuel tank hanging extremely low from the back while further inspection I observed the rear fuel tank strap had rusted off and the tank was hanging by the front strap which is very corroded along with all inner structure and frame rails which is rusted corroded and completely rotted out. This truck has b... Read more
Incident date: May 16, 2022
My mercedes c300 Check engine light came on for P052e positive crankcase ventilation and after doing research, this sounds like a common problem for this car / model
Incident date: May 16, 2022
The oil pressure light came on and now Ford tells us that we have to get a new engine that will cost us over $6,000 and the vehicle has less than 84,000 miles on it. Now i have to buy a new engine but i have taken good care of the vehicle. Now I here if I drive the car it could stop on the road. So now if Ford repairs the car with a new engine which is going to be the same type engine how long w... Read more
Incident date: Sep 13, 2023
While driving my car an Alan went off telling me to pull over and turn off the vehicle. Unfortunately, I had no steering, brakes or acceleration and me and my two little boys were almost hit. I checked and my car year, make and model had a recall for the exact issue and module but mine wasn’t listed in the recall and I think it should be!
Incident date: Sep 13, 2023
While driving my car an Alan went off telling me to pull over and turn off the vehicle. Unfortunately, I had no steering, brakes or acceleration and me and my two little boys were almost hit. I checked and my car year, make and model had a recall for the exact issue and module but mine wasn’t listed in the recall and I think it should be!
Incident date: Sep 25, 2023
When my car is at a stop, the engine idles and will not restart. Sometimes, charging the battery will upstart the engine, while sometimes it will not start at all. We've had the battery checked several times, and the battery checks out fine. The car has an electric shift, and I can't place it into neutral to push the car tot he side. So, we wait in the midst of a heavily trafficked intersection un... Read more
Incident date: Sep 30, 2023
Vehicle sways/wobbles on grooved pavement. Magnified immensely when towing a trailer. Threatens to pull you into other driving lanes. Service technician and service manager at dealership state it is a known condition with the type of tires Chevrolet has put on the vehicle and that Chevrolet is refusing to do anything about it. Multiple dates and is repeatable.
Incident date: Apr 1, 2023
Speed sensor has coolant on it, indicating a leak into the motor which leads to the motor needing to be replaced.
Incident date: Sep 7, 2023
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V431000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact was provided an appointment for March 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Sep 28, 2023
The contact owns a 2014 BMW 328I. The contact stated while driving at speeds above 55 MPH, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who replaced the rear differential, but the failure persisted. The vehicle was taken back the dealer who later determined that the transfer case was faulty and needed to be replaced. The vehicle was n... Read more
Incident date: Sep 28, 2023
The contact owns a 2010 Toyota Tacoma. The contact stated that the vehicle was taken for State Inspection however, the vehicle failed the inspection due to cracks to the driver’s and passenger’s side sub frame, and corroded brake lines. The vehicle was taken to an independent mechanic where it was diagnosed that both the driver’s and passenger’s side sub frame and brake lines needed to be ... Read more
DODGE
JOURNEY
(2016) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Sep 28, 2023
Incident date: Sep 28, 2023
The contact owns a 2010 Toyota Tacoma. The contact stated that the vehicle was taken for State Inspection however, the vehicle failed the inspection due to cracks to the driver’s and passenger’s side sub frame, and corroded brake lines. The vehicle was taken to an independent mechanic where it was diagnosed that both the driver’s and passenger’s side sub frame and brake lines needed to be ... Read more
Incident date: Sep 26, 2023
Lower ball joints must be replaced under a recall. Toyota has told me to contact you to look into it for me and to ask them to recall the part in question for my vehicle. My vehicle is a 2000 Tundra. Models from 2001-06 had a recall for lower ball joints. My truck has the exact same faulty part numbers as the later models. Part numbers are: 43340, 43330 for left and right. This part failing leads ... Read more
Incident date: Sep 26, 2023
Lower ball joints must be replaced under a recall. Toyota has told me to contact you to look into it for me and to ask them to recall the part in question for my vehicle. My vehicle is a 2000 Tundra. Models from 2001-06 had a recall for lower ball joints. My truck has the exact same faulty part numbers as the later models. Part numbers are: 43340, 43330 for left and right. This part failing leads ... Read more
Incident date: Sep 26, 2023
Defrost doesn’t work because harness melted and blew a fuse
Incident date: Sep 27, 2023
When attempting to apply brakes, the pedal sunk to the floor with no result. On subsequent attempts, the left front brake activated and locked up while there was no apparent effect on the other 3 wheels. The car veered to the left as a result of the one brake being applied, and began to travel down the road at an angle of about 45 degrees. Correction was required to steer out, the brake remained l... Read more
Crash
Incident date: Sep 25, 2023
At 6000 miles the hydraulic control unit and and ABS module went bad, at 15000 miles the same thing happened again
DODGE
SPRINTER 2500
(2008) - POWER TRAIN:AUTOMATIC TRANSMISSION
Sep 27, 2023
Incident date: Sep 22, 2023
The contact owns a 2013 Ford F-150. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The power train warning light was illuminated. The contact stated that the transmission was stuck in 5th gear. The contact stated that he turned off and restarted the vehicle. Additionally, the contact turned the ignition key... Read more
Incident date: Sep 26, 2023
The contact owned a 2021 BMW X5. The contact stated that while sitting in the vehicle and with the vehicle running, it suddenly accelerated on its own. As a result, the vehicle jolted into traffic and collided first with a bicyclist before continuing on to collide with the rear of another vehicle. The bicyclist sustained minor injuries. A pedestrian later reported that they were also struck by the... Read more
Crash
4 injured
Incident date: Sep 23, 2023
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EX... Read more
Incident date: Sep 23, 2023
The front suspension started making a lot of loud noises, the service center acknowledged that it's a control arm issue potentially however my VIN is not listed in a recall that was conducted for this manufacturer and they're doing more recalls on it but the manufacturer says that I have to pay for the repair despite it being a safety issue for the control arm not being tightened to the frame and ... Read more
Incident date: Apr 3, 2023
Oil burning faster. After an oil change I go about a month before I have to add more oil again. There is no leak as every time I get an oil change I make sure they check. But around the month period I have to check to see if I am low on oil again. Very frustrating and starting to become costly
Incident date: Nov 23, 2022
Was driving less than 30 mph slowing down to turn on Hwy 185 in Port O Connor, Labor day 9-2-2023 busy day on road truck just locked up and stopped, could not push, engine was running truck would not move. County sheriff said it had to be moved now completely off the hiway or county would send a tow truck and put in impound lot since tires over the white line. THis is a 2 lane Hwy with no sho... Read more
Incident date: Sep 15, 2023
My 2017 Honda Accord V6 touring has been experiencing hesitation for the last several years. I know there’s a recall, but why is my car not being recalled I’m having the exact same problems that I described call hesitates stalls sometimes hard to start.
DODGE
GRAND CARAVAN
(2010) - FUEL/PROPULSION SYSTEM
Sep 25, 2023
Incident date: Mar 25, 2023
BOSCH CP4 HPFP failed and released metal shavings throughout all fuel lines, injectors and gas tank. BMW had a recall for 12K vehicles but mine was not on the recall list and BMW cannot explain why given that my fuel pump exploded like so many other BOSCH CP4 pumps. I am not in at least 7K in repairs to replace all the fuel lines, pumps and injectors that the faulty part ruined. I believe BMW knew... Read more
DODGE
GRAND CARAVAN
(2016) - STRUCTURE:BODY
Sep 25, 2023
Incident date: Sep 20, 2023
During rapid deceleration from ~35mph to <5mph the contents of the frunk (front trunk) shifted and was able to strike the emergency release button within the frunk causing the hood to open while the vehicle was in motion. At the time the button was pressed various alarms showed on the screen to alert the driver to pull over which could not be done safely based on the current road conditions. The ... Read more
DODGE
CHALLENGER
(2013) - FUEL/PROPULSION SYSTEM
Sep 25, 2023
Incident date: Sep 15, 2023
The oil is leaking into the engine. My catalytic converter has failed as a result of the oil consumption issue.
Incident date: Jun 4, 2023
Was driving down highway at 65 MPH, low oil pressure message popped up on the dash and car slowed down. Got pulled over and shut car off. Checked oil and there was oil.
Incident date: Jun 4, 2023
Was driving down highway at 65 MPH, low oil pressure message popped up on the dash and car slowed down. Got pulled over and shut car off. Checked oil and there was oil.
Incident date: Sep 24, 2023
Engine stopped turning while car was in motion, which shut the car down. An oil pump failure is suspected.
Incident date: Sep 22, 2023
Engine rod failed, puncturing the engine causing oil to spill, resulting in the car catching on fire while driving.
Fire
Incident date: Jul 8, 2023
Child lock saftey feature not working, the car will make a lock noise as if flickering then a pop up will show on the dash stating child lock is not working
Incident date: Sep 11, 2023
Tires damaged due to a rear toe link not having proper alignment adjustments. I was told to buy aftermarket products because the two ASE certified shops could not align my rear suspension. I've chewed through two pairs of brand new tires in less than 4 months.
Incident date: Sep 22, 2023
Today my car made noise at the stop then getting home at drive way more noise to turning off the car shift to park message came on if GM is keep this defect hidden why NHTSA not making them implement recall or replace or repurchase this car help me and help owners that own 2018 Chevy Malibus I don't want others to get injured or killed in there car help me and help owners that own 2018 Chevy Malib... Read more
Incident date: Sep 22, 2023
Today my car made noise at the stop then getting home at drive way more noise to turning off the car shift to park message came on if GM is keep this defect hidden why NHTSA not making them implement recall or replace or repurchase this car help me and help owners that own 2018 Chevy Malibus I don't want others to get injured or killed in there car help me and help owners that own 2018 Chevy Malib... Read more
Incident date: Sep 22, 2023
Oil Pump has failed. Has taken the car to 2 different dealerships and was told the repair would be over $8,000 to repair or replace the engine. Prior to oil pump failure I had no issues in fact I had just gotten an oil change 2 weeks previously. When they check the oil pump the had oil in it however there was no flow to the engine it had low oil pressure.
Incident date: Sep 21, 2023
Rear camera blue screen. Screen intermittently blacks out.
Incident date: Sep 21, 2023
The contact owns a 2014 Chevrolet Traverse. The contact stated that when the vehicle was started, the air bag warning light illuminated. The contact previously received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The de... Read more
Incident date: Aug 21, 2023
The contact owns a 2019 Subaru Forester. The contact stated while driving 60 MPH in a thunderstorm, the vehicle lost motive power inadvertently. The check engine, the Vehicle Dynamic Control, and the Eyesight Driver Assist system warning lights were illuminated. The contact was able to pull to the side of the road. The contact stated that the engine continued running, and the instrument panel func... Read more
Incident date: Sep 22, 2023
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Incident date: Sep 22, 2023
While driving steering wheel freezes and driver is not able to control steering.Engine quits .
Incident date: Sep 22, 2023
Car lost power all of the sudden Twice Good things did not happen while driving on the high way Has only 30000 mile Still at Cadillac dealer in California They found internal case defect They r replacing it It is fatal defect
DODGE
GRAND CARAVAN
(2016) - ELECTRICAL SYSTEM
Sep 22, 2023
Incident date: Sep 18, 2023
At random the touch screen/radio will continuously switch through screens and apps while operating and will become extremely warm to the touch. The display screen on the instrument panel will also scroll through randomly. The heat will stay on continuously even though it is off.
DODGE
GRAND CARAVAN
(2016) - STEERING
Sep 22, 2023
Incident date: Sep 18, 2023
The steering wheel locked and stiff, wasn't able to turn. The was very dangerous as my wife and kids could have gotten into a serious accident. We are no longer comfortable with driving this vehicle even if Tesla repairs so we would like a refund
DODGE
GRAND CARAVAN
(2016) - ENGINE
Sep 21, 2023
Incident date: Sep 7, 2023
I've had the car for 6 months. After a few months we noticed a "bucking" during acceleration and a "hesitation" when pressing the accelerator. Under medium to hard acceleration the car will exhibit these traits almost consistantly and now after 3500 miles it has become so noticeable that it is dangerous! The hesitation is "off the line" from a dead stop. There is at least a couple second dela... Read more
Incident date: Jan 1, 2023
While car was parked unattended, rear hatch window shattered. Just parked car after using rear defroster, came out an hour later and it was all splintered. It appeared the glass was bubbled out from the inside on the drivers side middle but yet still intact. Nothing in the trunk, checked all the cameras and nobody was near it. I cleaned up the mess before driving it to the dealer and the dealershi... Read more
Incident date: Jan 1, 2023
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It wa... Read more
Incident date: Jan 1, 2023
I have had four tires come apart since we purchased this RV. All four times it has been the right front tire. The RV is a double axle with the MORryde independent suspension. I had the tire come apart this past Sunday without warning forcing me to the side of the Freeway. The tire damaged the side of the camper. When taking the tire off I noticed the brake pad was not in its proper location, It wa... Read more
DODGE
GRAND CARAVAN
(2017) - ELECTRICAL SYSTEM
Sep 21, 2023
Incident date: Jul 1, 2023
Carplay freezes or disconnects randomly when in use. Will be driving with navigation is frozen so would be driving past destination and cause a distraction trying to fix it. Or it will randomly disconnect when in use and will keep my eyes of road trying to connect it again or hold my phone while navigating. Honda states there is no update to the system to resolve it or anything they can do, direct... Read more