Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
Incident date: Jul 1, 2023
Hydraulic control unit has failed on the ABS system at 50k miles causing breaks to lock up when wet or heavy load also loss of traction control. Tried to get fixed immediately in April 2023 but was told no stock by dealer and still waiting. I feel that the truck is unsafe to drive but I have no options to have it fixed. I had a previous repair done at he dealer with the same issues at 15k miles wh... Read more
Incident date: Jul 13, 2023
Travel assistance failure are constant and the emergency braking system engages occasionally which can be a detriment to the occupants. The constant chiming and notifications are a distraction and the car has to be stopped and turned off in hopes of the system resetting properly. Dealerships do not know of any updates and Volkswagen has updated these issues in Europe but still to this date has not... Read more
Incident date: Jul 11, 2023
My car broke down on the highway, found oil leaked out. Oil Plug fell off during drive making immediate oil loss which in result caused catastrophic engine failure. Vehicle needs new engine. The car received service maintenance in authorized Hyundai City of Bay Ridge Dealership. Car is less then one years old with only 4500 miles on it and oil plugs are not supposed to fall off the car without any... Read more
Incident date: Oct 13, 2021
The contact owns a 2021 Ford F-150. The contact stated while having the tires rotated, the mechanic became aware that the rear passenger’s side axle assembly needed to be replaced. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer and the contact was informed that the rear passenger’s side axle bolt had sheared off and needed to be replaced. The veh... Read more
Incident date: Dec 12, 2022
The contact owns a 2009 Pontiac G6. The contact stated that while his wife was driving at slow speeds, the steering wheel became stiff and difficult to maneuver. The power steering warning light illuminated, and the contact’s wife veered the vehicle off the road and turned off and restarted the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the battery and ... Read more
Incident date: Jun 26, 2023
The contact owns a 2013 Land Rover Range Rover. The contact stated that the driver's side front door failed to lock. The contact was unable to lock the door electronically or manually. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact stated that the failure was ... Read more
Incident date: Apr 10, 2023
2016 FORD FOCUS VIN: 1FADP3F20GL341128 Mileage: 64,750 Hello I am having problems with my 2016 Ford Focus. The vehicle is shuddering, moving forward, problems in shifting, vibrating and Ford cannot do anything about this as they have told me that you have not added this model on the recall. I got the vehicle checked over by Ford and they said it is the same issues as the other Ford Focus and F... Read more
Incident date: Oct 1, 2022
The contact owns a 2020 Keystone Alpine RV. The contact stated that the hydraulic jacks were scraping on the roadway while driving at highway speeds. The contact had taken the RV to the dealer who replaced the driver’s side front jack however, the failure persisted. The contact stated that all the other jacks also experienced the failure. The trailer had not been taken to the dealer. The contact... Read more
Incident date: Oct 1, 2022
Fuel pump failed while operating vehicle causing to to become disabled in the roadway
DODGE
CHALLENGER
(2014) — FUEL SYSTEM, GASOLINE
Jul 13, 2023
Incident date: Jun 21, 2023
The contact owns a 2005 Dodge Durango. The contact stated that while refueling the vehicle, the fuel tank spilled gasoline to the vehicle. The fuel also leaked onto the driveway while the vehicle was parked. Additionally, the vehicle lost motive power while driving with the air bag warning light illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. T... Read more
Incident date: Jul 7, 2023
The contact owns a 2013 Chevrolet Traverse. The contact stated while driving 25-35 MPH, the vehicle jolted and shuddered upon depressing the accelerator pedal. There was no warning light illuminated. The contact stated that the failure mostly occurred while accelerating in 2nd and 3rd gear. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed ... Read more
Incident date: Jul 7, 2023
Airbags may explode causing death or injury. No remedy for at least one year and no stop drive authorized or communicated from Volkswagen due to the severity of the recall.
DODGE
GRAND CARAVAN
(2015) — POWER TRAIN
Jul 13, 2023
Incident date: Jul 13, 2023
When vehicle becomes disabled due to an an electrical or mechanical issue there is no way to put the transmission into neutral. Due to the vehicle having an electric shift mechanism, when there is an electrical issue with the vehicle it can’t be shifted into neutral to push or tow the vehicle. For some unknown reason, GM did not provide an emergency transmission shift override system. My previou... Read more
Incident date: Jul 13, 2023
My power steering is leaking fluid, I didn't have anymore and had a loss of steering power while driving. So far I have just added more fluid, but haven't driven it since.
Incident date: Jul 13, 2023
Was driving and car lost power and shut off while in traffic car would not restart
DODGE
GRAND CARAVAN
(2016) — LATCHES/LOCKS/LINKAGES
Jul 12, 2023
Incident date: Jul 12, 2023
The contact owns 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear driver’s side door flew open without warning. The vehicle was taken a dealer where it was repaired out of pocket. After the initial repair was performed, the front passenger’s and rear passenger’s side doors both failed to operate as needed. Upon investigation, the contact discovered NHTSA C... Read more
DODGE
GRAND CARAVAN
(2018) — VISIBILITY/WIPER
Jul 12, 2023
Incident date: Jul 4, 2023
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) and 23V180000 (Visibility/Wiper) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was mad... Read more
Incident date: Jul 11, 2023
The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Stru... Read more
Incident date: Jul 11, 2023
Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for ... Read more
Incident date: Jul 11, 2023
Went to get in it this morning, and said no key was detected. Okay, whatever, we'll use a backup code. The screen never prompted for a backup code. We had the key inside the vehicle, so we use the Lincoln Way App to start the car and figured we can get it going from there. Nope, the car was running and everything was going, yet it won't allow us to select Drive, Reverse, or Neutral. Sat there for ... Read more
Incident date: Jul 11, 2023
I am experiencing the same issue as identified with NHTSA ID NUMBER: 11525511, June 5, 2023. Dodge has a known issue with the wiring for the fuse for the a/c located in the front PDC. Technical Service Bulletin NUMBER: 08-040-14 REV. A. On or around June 2020, I took my 2012 Dodge Charger to my local dealership during the COVID pandemic for an issue with my AC not working. I had the car inspected... Read more
Incident date: Jan 1, 2003
Vehicle will shut off completely while in motion without any warning. It’s a danger when vehicles are behind you and not paying attention that can cause an accident. It’s done it multiple times. I’ve had what they “thought” was the issue fixed but the check engine light came came back on three weeks later. The auto start/stop button works when it wants to. It’s at the dealership now (d... Read more
Incident date: Jan 1, 2003
Regarding the Action Number PE22005 that is still in open investigation, I would like to report having this same issue with a 2018 Honda Pilot Elite that I purchased through a dealer on June 24. I recently had this same issue, where at a stoplight the car went into the engine idle stage, and the engine completely shut off, instructions popped up on the dashboard to put the car in park and restart... Read more
Incident date: Apr 15, 2023
sliding door closed on my daughters hand even though the dealership claims the sensors work fine.
1 injured
DODGE
GRAND CARAVAN
(2019) — SERVICE BRAKES, HYDRAULIC
Jul 11, 2023
Incident date: Jul 10, 2023
The contact's son owns a 2012 Lexus CT200H. The contact stated that while his son was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to respond. An unknown warning light was illuminated. The contact's son veered to the side of the road and parked the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the brake actuator and... Read more
Incident date: Jul 8, 2023
I had a recall on my seatbelt and after I did the recall now my airbag resistant light is coming on and I don’t think they’re going to look at it without charging me when it never came on until they done the seatbelt so I’m not sure if I got a defective part and they need to replace it or what but I don’t think I should have to pay for it since it was just fine till they done the recall
Incident date: Jul 8, 2023
Power steering went out after a repair to the transmission control module.
Incident date: Jul 8, 2023
While driving, the front passenger headrest just deployed and sprung forward, hitting my son in the back of the head
Incident date: Jul 10, 2023
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Incident date: Jul 10, 2023
Driving on the freeway my JEEP stalled. It was flashing red tk plug it in. I was driving hybrid on a full tank of gas. A truck almost hit me in this process.
Incident date: Jul 10, 2023
We had problems with axels. After that the throttle control system light would turn on. Now the backup camera doesnt work and we changed everything and still doesnt work. Currently the car starts getting hot when we drive in the freeway and the AC blows hot air
DODGE
RAM
(2005) — ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Jul 10, 2023
Incident date: Jun 24, 2023
My car was stolen due to intentional & concealed absence of engine immobilizer.
Incident date: Jun 8, 2023
I have made sure that the oil was changed on my 2015 Hyundai Azera. It has consistantly used oil. And now , I noticed a disturbing sound under the hood. Now, i have found metal shavings in my oil. This is a Theta engine. 6 cylinder. And according to the internet. Since 2011, Hyundai engines have been consistantly complained about and this engine needs to be added to the recall list for having the ... Read more
DODGE
GRAND CARAVAN
(2016) — STRUCTURE:BODY
Jul 10, 2023
Incident date: Apr 29, 2023
My Toyota Tundra has extensive rust damage due to rust and it’s sway at has come completely disconnected from frame. Also there are at least other significant rust issues with the frame that make this truck unsafe.
Incident date: Jul 9, 2023
Douglas all seasons is usually sold in Walmart is a good brand but there's some times that are just goes out of it completely when it hits a tire or nail and can cause a major accident and doing the time whenever the potholes you can barely feel if your tire has air in it and another thing is very hard to get that tire off of your vehicle and you have to be to have a special tool or something like... Read more
Incident date: Jul 9, 2023
Multiple Error codes popped up on Multiple occasions. Lost power and last code was "Check Hybrid System Shut off Engine" HEV System Error. Battery, Engine, Collison, and Maintenance Error Lights showing on Dashboard. 06/ 22 - Dealership inspected and worked on Safety Recalls only. Nothing else was found. 10/22 - Fix Finder report showed Error code P0455. Vehicles reset itself somehow over the wee... Read more
Incident date: May 24, 2023
Our truck is equipped with the B&O Unleashed sound system. One afternoon, upon starting the truck after completing a brief errand, an extremely loud POP sound occured, followed by terrible static and crackling from every speaker. The noises continued for several minutes, even after noticing the audio system was off and then also turning the truck itself off. The terrible noises simply continued. A... Read more
Incident date: May 24, 2023
Our truck is equipped with the B&O Unleashed sound system. One afternoon, upon starting the truck after completing a brief errand, an extremely loud POP sound occured, followed by terrible static and crackling from every speaker. The noises continued for several minutes, even after noticing the audio system was off and then also turning the truck itself off. The terrible noises simply continued. A... Read more
Incident date: Jul 3, 2023
At 86575 miles after routine check ups at the dealership and routine maintenance being done regularly my check engine light came on I tried to put gas in my car and it sprayed all over me and the car and the gas tank I can’t put gas in my car and the dealership is expecting me to cover this costs and I’ve seen many other documented incidents with the same complaints
Fire
1 injured
Incident date: Jul 3, 2023
Drive train malfunction message populated for first time, advised could continue at moderate speed. However, car immediately shit down in 'fast lane' of busy interstate.
Incident date: Jul 3, 2023
Our anti-lock brake system is failing Code C2200-49
Incident date: Jul 7, 2023
While using cruise control on the highway, the car suddenly decelerated twice. Each time the cruise control was set around 78mph, and it decelerated to approximately 70mph. No warnings were issued before, during, or after the decelerations— the car continued as if nothing had happened.
Incident date: Jul 7, 2023
While using cruise control on the highway, the car suddenly decelerated twice. Each time the cruise control was set around 78mph, and it decelerated to approximately 70mph. No warnings were issued before, during, or after the decelerations— the car continued as if nothing had happened.
Incident date: Jul 7, 2023
I keep having electrical problems with my my radio UConnect and my powertrain. I take great care of my car only let the dealership handle my issues. I've read online that there was a recall for dodge chargers powertrain, but I've never been notified.
Incident date: May 29, 2023
CVT transmission will not catch gears as it keeps slipping. Leaves it in limp mode. Unable to accelerate beyond 25MPH. CVT fluid/ filter Service intervals have been correct as well as a fresh J4 CVT fluid/filter service at dealership. This had occurred at 103,XXX miles. Wildly, I was on my way in to my appointment with the dealership to do a CVT Fluid/Filter Replacement when the issue arises. Of c... Read more
Incident date: Jul 7, 2023
Takata recall. The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirm... Read more
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM
Jul 7, 2023
Incident date: Jul 7, 2023
Door ajar not working. Was replaced twice under warranty. This should have been a recall
DODGE
GRAND CARAVAN
(2016) — AIR BAGS
Jul 7, 2023
Incident date: Jul 5, 2023
Takata recall. The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Jul 5, 2023
After a check engine light came on, vehicle was brought to local Ford dealership. After the problem was diagnosed it was determined that there was a defect in the engine that resulted in coolant leaking into the cylinders. There are currently 8 TSB's regarding this issue and a pending class action law suit. We are now currently responsible for replacing the entire engine at a cost of almost 9,0000... Read more
Incident date: Jul 5, 2023
As the result of a recall, my driver airbag inflator was replaced. Soon afterwards, my horn started honking when hitting, bumps or moving the steering wheel. I returned the vehicle to the dealership, and they said they adjusted something that seem to help for a short period of time. However, the problem returned upon taking the car to another dealership. I found that the automotive repairman state... Read more