Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,169 complaints for DODGE
DODGE
GRAND CARAVAN
(2010) — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 23, 2023
Incident date: Sep 20, 2019
Valve lifter failure at 93,000 miles. $2,700 repair. Is apparently a very common problem with the 3.6l Pentastar engine. Adaptive Cruise Control and Forward Collision warning system front sensor failed at 56,000 miles, failed again at 76,000 miles and failed a third time at 95,000 miles. First two failures were replaced under warranty, third failure happened 1 week after warranty expiration fr... Read more
DODGE
GRAND CARAVAN
(2016) — VISIBILITY/WIPER
Jul 23, 2023
Incident date: Jul 22, 2023
While driving on a major interstate, on a clear day, with no outstanding or extreme influences and traveling with traffic at a standard rate of speed (70 mph), a small roughly dime sized rock hit my windshield. This resulted in an immediate, large radial crack and approximately 9 inch lateral crack across my windshield. The rock was traveling slow enough that I could see it coming. Further researc... Read more
Incident date: Jul 18, 2023
Front left headlight has no power going to it. Rear right tail light has no power going to it. Third, brake light has no power going to it. Wind shield washer pump has no power going to it. Both rear doors do not lock. This issue is all connected with each other because it fixed itself. Once and they all came back on together and then it went back out.
Incident date: Jul 18, 2023
Front left headlight has no power going to it. Rear right tail light has no power going to it. Third, brake light has no power going to it. Wind shield washer pump has no power going to it. Both rear doors do not lock. This issue is all connected with each other because it fixed itself. Once and they all came back on together and then it went back out.
Incident date: Jul 18, 2023
Car stalled and was hot and battery light turned on.
Incident date: Jul 21, 2023
The trailer fresh water tank fell out bottom of the trailer. The water tank is at the rear of the trailer. The tank fell down and the only thing that kept it from falling totally out was the trailer electrical wiring that it caught on. If it had fallen out completely on a major highway in heavy traffic I'm sure someone might have gotten injured trying to avoid it. I have not taken the trailer to a... Read more
Incident date: Jul 22, 2023
My 16 year old son was making a left hand turn out of a school onto a road with no curve, no hole, no accident but the 4 side air bags deployed for no reason. He was OK and pulled over for safety and got a ride home. We had it towed home and contacted gmac buick and they had it towed to a dealership and had a diagnostic test ran and found no reason for them to deploy but they said the car had been... Read more
DODGE
CHALLENGER
(2019) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 22, 2023
Incident date: Jul 21, 2023
While driving on a 4 lane highway at about 60-65 MPH the automatic brake system activated. There was no apparent reason for the brakes to be applied at that time. There was no car close to me in front of me. it only lasted about a second and only slowed the vehicle down instead of bringing it to a complete stop. The risk to me was if a car had been close behind me I might have been hit from behind... Read more
DODGE
GRAND CARAVAN
(2016) — UNKNOWN OR OTHER
Jul 22, 2023
Incident date: May 26, 2023
Key gets stuck in the ignition. There was a recall on multiple models/years due to ignition switch failure. Mine included, but apparently not my particular car. Have read that car engine can cut off, causing a major safety issue. Brought to dealer, they say they found nothing wrong.This issue has been ongoing since January.
DODGE
GRAND CARAVAN
(2016) — ENGINE
Jul 22, 2023
Incident date: May 26, 2023
While driving the vehicle when making left hand turns vehicle occasionally shuts off with no warning.
Incident date: Dec 1, 2019
2021 Toyota Sienna Hybrid. The following has been true from the beginning of ownership of new Sienna. When braking for a turn or stop, as speed drops below about 10-15 MPH, there can be a sudden power/speed surge and lurching forward that lasts for 1-2 seconds. This feels as if there are no brakes at all for those 1-2 seconds Dealer says that that's just the way that hybrids are, that once yo... Read more
Incident date: Dec 1, 2019
And module Burt out causing my shifter to get stuck in park Jeep to shut down and dash to light up like a Christ mad tree..
Incident date: Jul 20, 2023
RECIBI RECALL DE SEGURIDAD HYNDAI ACCENT 2018 INDICANDO QUE LA CERRADURA DEL BAUL NO FUNCIONE CORRECTAMENTE. This could cause the trunk to open on its own or not want to open when you need to open it. THE DEALER INDICATES THAT THE NOTIFICATION DOES NOT APPEAR IN THE SYSTEMS AND THAT THE TRUNK DOES NOT OPEN
Incident date: Jul 20, 2023
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The contact related the failure to Customer Satisfaction Program 21N03: (Cam Phaser). The vehicle was taken to the dealer, who informed the contact that the cam timing unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failur... Read more
Incident date: Sep 1, 2022
The steering wheel gets stuck in it's place and takes lots of force to turn and get it unstuck. This happens after about 10 minutes of driving. This makes it dangerous to turn
DODGE
GRAND CARAVAN
(2017) — AIR BAGS
Jul 20, 2023
Incident date: Jul 10, 2023
The air bag warning light illumination. Dealer replaced the "clock spring" in steering wheel. This part was recalled for all like vehicles through 2014 and warranty as extended to 100,000 miles or 14 years. Model year 2015 was not included in the recall, yet the same part failed thereby making the driver's front air bag inoperable. It should have been included in the recall. I requested reimb... Read more
DODGE
GRAND CARAVAN
(2017) — ELECTRICAL SYSTEM:STARTER ASSEMBLY
Jul 20, 2023
Incident date: Jul 10, 2023
The contact owns a 2022 Jeep Compass. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to respond as needed. The contact stated that the vehicle lost motive power and shut off with several unknown warning lights illuminated. The contact attempt to restart the vehicle several times but the vehicle would not restart. The vehicle was to... Read more
Incident date: Jul 10, 2023
Driving at 30 mph in 100 degree heat, a/c shut off, and a "check the starter system" warning appeared on my display. The temperature gauge flattened to cold as well.
Incident date: Apr 30, 2020
Car stalls after fill up. NUMEROUS online Jeep forums have noted this issue for years. There seems to be an issue with the “vapor canister”. Recall was apparently issued for 2011 model - but not older models. It is intermittent yet consistent problem over past few months. Please note that an Engine stall leaves steering wheel LOCKED and unable to maneuver car for a period until can restart.... Read more
Incident date: Jul 18, 2023
The collision warning system allows you to choose whether you want beeps or just seat vibration. I always chose beeps. But the vehicle randomly switches out of this and goes to seat vibration without me doing anything. This has happened numerous times, and the first time contributed to me, backing into another vehicle. I asked, my service department to check it and of course nothing showed up beca... Read more
Incident date: Jul 16, 2023
The contact owns a 2017 Jeep Renegade. The contact stated while driving 70 MPH, he depressed the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that several minutes later the vehicle accelerated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty throttle pedal sensor. The vehicle was not repaired. The manufacturer was not made ... Read more
DODGE
GRAND CARAVAN
(2017) — AIR BAGS
Jul 19, 2023
Incident date: May 1, 2023
Takata Recall. The contact owns a 2014 GMC Yukon XL. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and a secondary dealer, AutoNation Buick GMC West (16400 W Colfax Ave, Golden, CO 80401), were contacted and informed the contact that the parts to repair the vehicle were on backorde... Read more
DODGE
SPRINTER 2500
(2007) — Chest Clip, Buckle, Harness
Jul 18, 2023
Incident date: Jul 18, 2023
When cleaning and adjusting the seat to move it to forward-facing, we discovered that two of the child harness straps (the crotch strap and one of the shoulder straps) had significant grooves cut into them, presumably by the plastic edges of the base. Given that this damage was not visible before moving the cover and adjusting the seat, and given that Graco advertises this seat as rear-facing from... Read more
Incident date: Jul 15, 2023
AC electric wiring becomes hot and only blows at 1 speed, also with time has become corroded diplaying a live open wire under passanger area, seems it is the following Block Heater Cable Splice Connector May Corrode Prolonged corrosion of the connector may cause a resistive short, overheating or melting the wiring and increasing the risk of a fire. safety recall 19V048 below Also I can not find ... Read more
Incident date: Jul 15, 2023
AC electric wiring becomes hot and only blows at 1 speed, also with time has become corroded diplaying a live open wire under passanger area, seems it is the following Block Heater Cable Splice Connector May Corrode Prolonged corrosion of the connector may cause a resistive short, overheating or melting the wiring and increasing the risk of a fire. safety recall 19V048 below Also I can not find ... Read more
Incident date: Jul 15, 2023
The contact owns a 2013 Dodge Dart. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and RPM's decreased briefly before returning to normal functionality. The contact stated that the vehicle experienced a failure with the HVAC system. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to dete... Read more
DODGE
GRAND CARAVAN
(2012) — SERVICE BRAKES
Jul 18, 2023
Incident date: Jul 1, 2023
Was going about 20 in a residential setting with nobody around and the truck locked the brakes and forward collision warning started flashing on the screen. It was pretty scary seeing there was nothing to hit.
DODGE
GRAND CARAVAN
(2012) — ENGINE
Jul 18, 2023
Incident date: Jul 1, 2023
Was going about 20 in a residential setting with nobody around and the truck locked the brakes and forward collision warning started flashing on the screen. It was pretty scary seeing there was nothing to hit.
DODGE
GRAND CARAVAN
(2012) — ELECTRICAL SYSTEM
Jul 18, 2023
Incident date: Jul 1, 2023
The car SHUTS OFF while DRIVING NO MATTER THE SPEED!!! The vehicle also pops out of gear when it shuts off. You have to use the emergency release button to change the gear to put it in park to try to start it again, which usually takes a little while to get it started. The safety hazard could be FATAL to the driver and whomever may rear-end the vehicle due it shutting off and loosing power steeri... Read more
Incident date: Jul 14, 2023
Has happened numerous times driving 65 on freeway dashboard lights up in able to steer car a won’t accelerate the does a fishtail movement, very scary an dangerous.Have taken to dealer ship they say install new battery, which has been done same incidents happen, not to mention dealership can not replicate the issue after having for a week an driving car. Driving 35mph will loose power steering ... Read more
DODGE
CHALLENGER
(2015) — ENGINE
Jul 17, 2023
Incident date: Jul 17, 2023
My engine’s cooling fan blade and clutch assembly became unscrewed from its belt-driven shaft. Once unscrewed, the assembly was suspended at its hub by 2 cables to the engine, one mechanical and one electrical. The suspended and swinging assembly then damaged the fan’s threaded shaft mount and the vehicle’s radiator. In other reported cases*, damage has also occurred to the radiator shroud, ... Read more
DODGE
GRAND CARAVAN
(2014) — EXTERIOR LIGHTING
Jul 17, 2023
Incident date: Jul 11, 2023
Hot day (~107f), car started fine but after a mile of driving ALL ELECTRICAL systems appeared to STOP with the following error: "Starter System Faulty. Please Service Vehicle." The engine kept going, and the car was driven home (with no signals, speedo, air conditioning, lights etc.) If this had happened in a more demanding situation (e.g. weather, night or traffic) there could have been an accid... Read more
Incident date: Jul 17, 2023
Car stutters when accelerating, has very low idle to the point of feeling like stalling, Car has stalled after filling up with fuel. The code that the car is giving is P1450 "Unable to bleed up fuel tank vacuum"
Incident date: Jul 14, 2023
The contact owns a 2015 Chevrolet Colorado. The contact previously received notification of the NHTSA Campaign Number: 16V054000 (Steering), and the vehicle was taken to the dealer where the recall repair was completed; however, while driving at an undisclosed speed, the steering wheel became stiff and difficult to maneuver. The power steering assist warning light illuminated. The contact turned ... Read more
Incident date: Jul 14, 2023
The Dash above the glove compartment has developed a crack from some unknown reason. As this crack appeared the air bag warning signal began flashing. I called Nissan to let them know what had happened with the dash cracking and the airbag warning, and that this was a safety issue that has occurred through no fault of mine. They told me that there was no recall on the car and I was responsibl... Read more
Incident date: Jul 17, 2023
The check engine light came and took the car to O'Reillys and was informed it had low turbo boost code took car to the dealership and they indeed confirmed that was the issue and that it would be over $3000.00 to fix!!! I bought this car 4 months ago and this seems to be an issue with a few other owners as well Buick needs to recall this part!!! If not fixed it may cause deceleration or overheat ... Read more
Incident date: Jul 12, 2023
The contact owns a 2015 Chevrolet Trax. The contact stated that while his daughter was driving 55 MPH, the vehicle experienced a loss of power of steering assist. Additionally, the vehicle stalled. No warning lights were illuminated. The contact related the failure to NHTSA Campaign Number: 15V146000 (Steering). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The ma... Read more
Incident date: Jul 5, 2022
Driving truck and automatic changed to manual 4th gear - would not stay in automatic and would not go into any other manual gear at same time cruise stopped working along with the horn, seat belt light came on and would not go off , ESC light came on and did not go off, non of the steering wheel controls would work work , air bag light came in and would not go off , horn would not work at steerin... Read more
DODGE
GRAND CARAVAN
(2015) — SERVICE BRAKES
Jul 15, 2023
Incident date: Jul 13, 2023
57,XXX miles on truck. 11 months out of full warranty. HCU and ABS unit failing at random times during normal driving conditions. Keeps throwing service abs, and service electronic brake controller. On off, on off, on off non stop, constantly the whole time truck is being driven its almost undeliverable. ABS unusable stability control not available traction control not available
DODGE
CHALLENGER
(2017) — STRUCTURE:BODY
Jul 15, 2023
Incident date: Jul 14, 2023
At 75,000 miles the door spot weld on the check arm bracket failed. The window also will not go down. We now have 85,000 miles and the passenger door spot welds failed.
Incident date: Jul 9, 2023
Car just died while driving about 30mph in all electric mode. Charge fault error came on. Loss of steering and brakes. Able to coast to stop. Placed car in e save mode to start engine, was able to get home.
Incident date: Jul 13, 2023
The ABS and traction control lights are staying on and the truck only has 8,200
Incident date: Jul 13, 2023
Pressed the button on the electronic liftgate to have it raise. Half way through raising, it beeped 3 times and started closing. Had 3 dogs in the back of the vehicle and the lift gate started to close on one of them. I put my left arm underneath to stop it from closing where the lift gate put a lot of pressure on my forearm. The lift gate stopped and I was able to push it back up. Injury seems ... Read more
1 injured
Incident date: Jul 13, 2023
Due to the subframe rusting on the undercarriage of the car, the lower ball joint completely detached from the car, cause the driver side tire to fall off during operation.
Crash
Incident date: May 23, 2023
Pressed down on braked and nothing happened. Pressed down on emergency break to aid in stopping. No warning lights or sounds
Crash
2 injured
Incident date: Jul 14, 2023
When it's really hot outside my car while just shut off while driving. Then I get a "Please check the starter system" message. The radio,ac, and eveything electrical turns off as well. This is the second time it has happened in a month.
DODGE
GRAND CARAVAN
(2016) — ELECTRICAL SYSTEM
Jul 14, 2023
Incident date: Jul 2, 2023
The trailer brakes light keeps coming on for no reason at all times
Incident date: Jan 1, 2023
Getting the following issue: 2019 RAV4 : P268115 Engine Coolant Bypass valve circuit short to battery or open This is happening to a lot of other cars - it seems like Toyota has a faulty coolant valve
Incident date: Jan 1, 2023
I purchased my 2020 Honda Odyssey 3 months ago. We did notice that part number 72650-THR-A12 the rear door latch was carroded. The dealer had told me not to be concerned. Well I have been unable to drive my vehicle because I am waiting for that part which is on national backorder. The incident happened two weeks ago my sliding door opened while driving with my kids in the car. I had to pull over t... Read more
Incident date: Jan 1, 2023
The contact owns a 2012 Ram 2500. The contact stated the vehicle failed to start intermittently. The contact also stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer and the dealer was made aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 168,000.