Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - VEHICLE SPEED CONTROL
Oct 12, 2023
Incident date: Sep 23, 2022
My car is loosing oil, I have to keep putting oil in my car. I think this is affecting the performance of the Cadillac converter that makes the car lose power, make noise and overall make the car not run correctly.
DODGE
GRAND CARAVAN
(2018) - STEERING
Oct 12, 2023
Incident date: Sep 23, 2022
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH, the contact had heard an abnormal noise. The vehicle had started overheating. The vehicle was hesitant to accelerate and the steering had become firm. Several unknown warning lights were illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a fault... Read more
Incident date: Oct 12, 2023
The contact owns a 2014 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed the parts were not available. The manufacturer was n... Read more
Incident date: Oct 12, 2023
There is a shift to park issue. When I place the shifter into park and the car is in park, I turn the vehicle off and I have a message action required “shift to park”
Incident date: Oct 10, 2023
The contact owns a 2010 Dodge Nitro. The contact received a recall notification of the NHTSA Campaign Number: 20V396000 (Air Bags, Steering) however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. An undisclosed dealer was contacted and confirmed that the part may not be available, and the contact was inform... Read more
Incident date: Oct 10, 2023
The contact owns a 2015 Lincoln MKC. The contact stated that while driving, there was an abnormal burning smell detected. The check engine light was illuminated. The vehicle was taken to another local dealer, AutoNation Ford Jacksonville (10720 Philips Hwy, Jacksonville, FL 32256), who was unable to determine the failure but changed a fuse. The vehicle was not diagnosed or repaired. The contact re... Read more
Incident date: May 5, 2023
Today the rear windshield of my 2023 Honda HR-V shattered instantaneously while the car was parked in my driveway. The car was outside during a cold night and then warm day so I wonder if the temperature change impacted the glass. I see other reports online of rear windshield shattering, but no recall. When I called the service department at the dealer, they were unaware of the issue. I am tha... Read more
DODGE
GRAND CARAVAN
(2005) - UNKNOWN OR OTHER
Oct 11, 2023
Incident date: Oct 1, 2023
The brake light switch plunger does not retract as it should when the brake pedal is not being pressed, the brake lights stay illuminated preventing accurate communication to following vehicles that the vehicle is slowing or stopping. The brake switch plunger is not retracted, which caused the transmission to be shifted out of PARK without depressing the brake pedal. This condition increases the ... Read more
DODGE
GRAND CARAVAN
(2018) - AIR BAGS
Oct 11, 2023
Incident date: Jun 15, 2022
The only airbag that went off in the vehicle during a collision was the steering wheel airbag none of the side airbags deployed the driver hit his head on the window in the car there were no warning lights on prior to the accident to indicate that there were any malfunctions the police did get called to the scene and vehicle was towed insurance representatives have not inspected vehicle yet.
Crash
1 injured
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 10, 2023
Incident date: Apr 22, 2023
Hyundai has failed to remedy recall 235 within a reasonable amount of time, and is misreporting the stats of completed repairs related to this recall. They state that owner notification letters and dealer instructions were mailed May 2023 and that "dealers will install a new fuse and wire extension kit, as necessary, free of charge." Yet, the dealerships I've contacted do not have the replacement ... Read more
Incident date: Sep 11, 2023
The Engine Maintenance Alert appears on the screen. Mechanic confirmed it is the coolant bypass valve that has been shorted. Forums from other similar model RAV4 report the same issue at low mileage. This can cause the car to stall at high speeds.
Incident date: Aug 31, 2023
In accordance with Kia recall SC212, client had HECU/ABS module & multi fuse kit replaced/installed on September 10, 2021. The ABS warning light began to show on 10/6/2023. Client was told by licensed Kia dealer that the HECU needed to be replaced again due to fire risk. Dealer stated since there aren’t any active recall campaigns on vehicle, repairs would need to be paid by client. Client is se... Read more
Incident date: Aug 31, 2023
In accordance with Kia recall SC212, client had HECU/ABS module & multi fuse kit replaced/installed on September 10, 2021. The ABS warning light began to show on 10/6/2023. Client was told by licensed Kia dealer that the HECU needed to be replaced again due to fire risk. Dealer stated since there aren’t any active recall campaigns on vehicle, repairs would need to be paid by client. Client is se... Read more
Incident date: Aug 31, 2023
The contact owns a 2023 Honda HR-V. The contact stated while driving at approximately 40 MPH she heard an abnormal bang or popping sound. The contact looked into her rearview mirror and saw that the entire rear windshield had shattered. The contact stated that the entire left side of the rear windshield had appeared to have imploded and there was glass in the rear passenger compartment. The contac... Read more
DODGE
GRAND CARAVAN
(2017) - AIR BAGS
Oct 10, 2023
Incident date: Oct 6, 2023
Bought vehicle from owner 02/2023. Check brake system light came on a few months after, breaks started to skip and making a sound. Took it in to Ford dealership and they showed 2 recalls but never said it would be fixed.
Incident date: Dec 19, 1999
The contact owns a 2007 Chevrolet Suburban. The contact stated while driving 50-60 MPH, the check engine warning light illuminated, and the vehicle started jerking. Additionally, the contact noticed that there was white smoke coming out of the exhaust pipe. The vehicle was taken to Triple A service station, where the cause of the failure could not be determined; however, unknown plugs and wire wer... Read more
Incident date: Aug 17, 2022
On 10/9/2023, the starter generator failed causing the vehicle to stop and shut down while driving and completely break down. I was not able to move the vehicle or shift it into park. Stall occurred on a freeway entrance (acceleration lane) in the traffic lane without warning. Approximately 20 minutes before this complete failure of the vehicle, the dashboard warning system provided the following... Read more
DODGE
GRAND CARAVAN
(2014) - STEERING
Oct 10, 2023
Incident date: Oct 8, 2023
When the car warms up I get a total of four lights ABS the traction control the brake light and the steering control light comes on Also was told that the problem to fix it was the ABS pump and module which no one has in stock six months out to purchase
Incident date: Feb 14, 2020
What component or system failed or malfunctioned, and is it available for inspection upon request? The shifter module fails or malfunctions and it put the vehicle in park. All the electronic controls in the vehicle malfunctions even when the vehicle is driving like the ABS, displays, throttle, ADAS and all other controls How was your safety or the safety of others put at risk? The vehicle suddenl... Read more
Incident date: Sep 28, 2023
I was having some routine maintenance done on my car and a popping sound was heard around and under the front of my car. The the car displays a break light in the display and the fault code C056E is now constantly present in the computer. My vehicle is not showing a recall but I know this problem. Is a recall on other similar year and models.
DODGE
GRAND CARAVAN
(2018) - ELECTRICAL SYSTEM
Oct 8, 2023
Incident date: Sep 15, 2023
On 10/07/2023, about 7:30 pm, I was driving down 6th Street in Beaumont California at about 30 mph speed when all of a sudden the engine made a horrible loud noise and it looked like the accelerator pedal was suddenly hit. It seemed that the vehicle speed did not increase accordingly, but my foot had released the gas pedal already. Once I confirmed that the noise was indeed coming from my car, I... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 7, 2023
Incident date: Oct 6, 2023
We have automatic sliding doors. My six-year-old son was exiting a door that he didn't know was closing, and it closed on his head. It did NOT stop or retract when it hit an obstruction. It kept going. If I hadn't been right by the button and hit it, it could have crushed him or killed him. There was no warning bell, nothing. He was screaming and so was I. This is a vehicle that is marketed to fam... Read more
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Oct 7, 2023
Incident date: Oct 6, 2023
I was driving at 60mph when the transmission automatically downshifted to second gear while all sport modes were OFF and T/C was ON. Car was simply on drive, and after merging onto freeway and had completely let go of the accelerator pedal the car downshifted by itself no down shifting was done by the paddles. This is the 4th time my car does this and I have to upshift as fast as possible because ... Read more
Incident date: Oct 6, 2023
While driving my vehicle on my daily trip to work, I experience sudden power loss. My interior lights began to blink erratically, as my vehicle loss power and caused me to panic, as I was entering the highway. Some highways have no shoulders, so as quickly as I entered the highway, I pulled off took the next exit. I went into a shopping center, to see what the issue was. I noticed that my radio ... Read more
Incident date: Aug 18, 2023
Transmission. Was replaced at 101,000 miles. Made driving situation unsafe, at risk for transmission failure. Replaced at independent service. Has been brought to a ford dealership and looked at. Check engine light appeared. 6 months before replacement.
Incident date: Aug 18, 2023
Transmission. Was replaced at 101,000 miles. Made driving situation unsafe, at risk for transmission failure. Replaced at independent service. Has been brought to a ford dealership and looked at. Check engine light appeared. 6 months before replacement.
Incident date: Aug 18, 2023
On Friday October 6, 2023 I was driving home from Goodson Acura of Dallas. I had brought my car here for service for a different issue. I noticed that on the highway the car's steering felt heavier than normal. I drove a bit more, and the steering seem to get "stuck" while the wheel was on center. The lane assistance option was turned off, even when turning the wheel slightly the car steering sort... Read more
Incident date: Aug 23, 2023
Had a major Transmission Failure. Transmission 10R80. Under 60,000 miles power train warranty. I have 59000 miles on truck. Took it to a ford dealer on Sept.12th.It took them two weeks to even look at problem they were so backed up with Trans issues. They said my 5+ years ran out on Aug. 4th.Laughed at the response thought no way Ford will not honor this claim. Especially since on May 15th had th... Read more
DODGE
CHALLENGER
(2019) - AIR BAGS
Oct 5, 2023
Incident date: Sep 28, 2023
Subject: Formal Complaint Regarding Potential Safety Issue - 2009-2015 Toyota Venza Models Dear National Highway Traffic Safety Administration (NHTSA), I am writing to formally report a potential safety concern related to the 2009-2015 Toyota Venza Models. The issue pertains to a discernible creaking sound originating from the turn signal stalk when the turn signals are engaged and the steering ... Read more
DODGE
CHALLENGER
(2019) - UNKNOWN OR OTHER
Oct 5, 2023
Incident date: Sep 28, 2023
Windows were broken and steering column was broken in to. Car was stolen and spray painted the seats and front end was smashed.Car was totaled
DODGE
CHALLENGER
(2019) - STRUCTURE:BODY
Oct 5, 2023
Incident date: Sep 28, 2023
Windows were broken and steering column was broken in to. Car was stolen and spray painted the seats and front end was smashed.Car was totaled
Incident date: Sep 30, 2023
The CVT component on these cars causes it to lose power and acceleration which can cause an bad accident..one morning while going to work i got onto the expressway and car did not want to acceleration and almost caused me to get into a collision with an 18 wheeler.. The next day i took it to an mechanic shop whereas they told me nothing was wrong with my car and i should contact nissan and complai... Read more
DODGE
GRAND CARAVAN
(2016) - UNKNOWN OR OTHER
Oct 5, 2023
Incident date: Aug 18, 2023
I got this recall done. I found out about it because my insurance raised a couple hundred dollars a month and when I called they told me about this recall. I got the recall done however, when the insurance pulls up my VIN # they state it is still flagged. I contacted NYS DMV about this and they stated the information is supposed to be sent to you (NHTSA). When I put in my VIN number in the window... Read more
DODGE
GRAND CARAVAN
(2016) - STEERING
Oct 5, 2023
Incident date: Aug 18, 2023
EXPERIENCED A HARD DEATH WOBBLE GOING DOWNHILL TOWING AN RV. TOOK TRUCK TO DEALER (JONES FORD IN WICKENBURG AZ.) THEY SAID IT WAS BRAKES AND ROTORS. TRUCK HAD 40,000 MILES. DEATH WOBBLE IS A KNOWN PROBLEM. NOT CONFIDENT THAT IT WAS ONLY THE BRAKES AFTER READING WHAT OTHERS HAVE BEEN TOLD.
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Oct 5, 2023
Incident date: Aug 18, 2023
EXPERIENCED A HARD DEATH WOBBLE GOING DOWNHILL TOWING AN RV. TOOK TRUCK TO DEALER (JONES FORD IN WICKENBURG AZ.) THEY SAID IT WAS BRAKES AND ROTORS. TRUCK HAD 40,000 MILES. DEATH WOBBLE IS A KNOWN PROBLEM. NOT CONFIDENT THAT IT WAS ONLY THE BRAKES AFTER READING WHAT OTHERS HAVE BEEN TOLD.
Incident date: Oct 5, 2023
The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.
Incident date: Oct 15, 2018
* ABS Module and Hydraulic control unit (HCU), it was not available upon request, I had to wait two years for the parts. * No break assists while driving, brake pedal would go to floor, causing me to keep pumping the breaks until I came to a complete stop. * Yes, the problem was confirmed by the dealer. * Yes, the component was inspected by the dealer. * Yes, ABS light would stay on, this first a... Read more
Incident date: Oct 5, 2023
Ford Sonic Boom: When starting the 2023 Ford Bronco Sport there was a loud bang/crack sound like an enormous piece of hail fell on the car and the windows were cracking. The car started crackling loudly through the speaker system for about 15 minutes. Car was turned off and everybody exited the vehicle and the crackling continued. Read online that this has happened to other 2023 Ford Broncos an... Read more
Incident date: Oct 4, 2023
The component or system that failed or malfunctioned, FUEL PUMP ( METAL FLAKING IN FUEL SYSTEM ) has caused 1 or more CYLINDERS to FAIL. It is available for inspection upon request. My safety as well as the safety of many other motorists was put at high risk due to the fact that I had a 40ft. trailer hitched to the truck at the time the engine power was reduced. thus causing my vehicle to loose... Read more
Incident date: Oct 4, 2023
The component or system that failed or malfunctioned, FUEL PUMP ( METAL FLAKING IN FUEL SYSTEM ) has caused 1 or more CYLINDERS to FAIL. It is available for inspection upon request. My safety as well as the safety of many other motorists was put at high risk due to the fact that I had a 40ft. trailer hitched to the truck at the time the engine power was reduced. thus causing my vehicle to loose... Read more
Incident date: Oct 4, 2023
Right headlight and turn signal stopped working within approximately 110 miles on the odometer. Tesla did not make it a priority to fix the light and turn signal which poses a safety hazard to the driver and other vehicles on the road.
Incident date: Oct 4, 2023
Engine hood latch failed. Hood would not close.
Incident date: Sep 28, 2023
Engine bypass coolant Valve needs to be replaced. The Engine Maintenance required light turned On. My car only has 74k miles and a 2020 model car and this is a $900 replacement. This is quite concerning as multiple owners have reported this part failing after even 30k miles. This part needs to be recalled.
Incident date: Oct 4, 2023
The contact owns a 2022 Chevrolet Traverse. The contact stated that while shifting the transmission into park (P), the vehicle failed to park. The "Shift to Park" message was displayed. Additionally, the vehicle inadvertently and aggressively lunged backward while stopped. The vehicle was taken to the dealer, where the transmission was replaced and repairs were performed on the exhaust system; how... Read more
1 injured
Incident date: Oct 4, 2023
THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have n... Read more
Crash
Incident date: Oct 4, 2023
THIS IS FOR SAFETY RECALL IN oct 2019- regarding the brakes- it has ALREADY BEEN MADE AWARE TO DOT. This is in regards to getting a refund for my almost 4k out of pocket expense. The brakes went out completely in sept 2019 ( in 5-7 mph I could not stop in traffic even with them all the way pushed to the floor. and caused a front end collision ad the brakes been working normally this would have n... Read more
Crash
Incident date: Oct 2, 2023
ST235/80R16 Tire Load rang E Before going on a trip, I noticed the tire had lost about 10 lbs of pressure compared to the other tires. I found no leak or hazard in the tire, like a screw or nail, so I raised the tire to pressure. (80 psi) While travelling at 60 mph I noticed the tire's temperature was about 8 - 10 degrees hotter than the other tires, but still within acceptable range. After arriv... Read more
DODGE
GRAND CARAVAN
(2019) - ENGINE
Oct 3, 2023
Incident date: Oct 3, 2023
Coolant leak into engine causing over heating 24/7, damaging and leaking into combustion chamber , spark plugs had to be replaced , engine needs another replacement after I had replaced it the first week I got it with the vehicle’s warranty, engine is at risk for engine fire and failure. Transmission shifter cable replacement, became detached and damaged, car was stuck in reverse twice and had ... Read more
Incident date: Oct 2, 2023
Since purchasing the vehicle in April of 2021, there have been significant issues with the audio system. This was noticed before the first payment was ever made. We had a “Act of God” claim made on the car for a tree falling on the windshield around this time. It was mentioned to the collision center at the time, but it was dismissed. The display will not work, gps system fails, it continuousl... Read more
Incident date: Oct 2, 2023
I purchased my Toyota Camry 2020 in 2021. I am at 56k miles and my car hasn’t started up without a jump for three weeks now. Car battery and alternator checked in excellent condition but somehow battery always drained. Found out that there was a bulletin back in 2020 on this issue that I was never made aware of so now I’m past 36 and Toyota states I have to pay for the update needed to keep my... Read more