Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
DODGE
GRAND CARAVAN
(2018) - ENGINE
Oct 23, 2023
Incident date: Oct 6, 2023
Camshaft phasers have failed, and turbo charger actuator arms are rattling bad. These damages were not caused by driver, but they are a result of the manufacturer. I have already spent $5000.00 on this vehicle for the camshaft phasers and now have to fork out another $3000.00 on the turbo. According to a lawsuit/injunction by the DOJ, my truck meets the criteria to have the recall covered but Ford... Read more
DODGE
CHALLENGER
(2018) - FUEL/PROPULSION SYSTEM
Oct 22, 2023
Incident date: Oct 21, 2023
When I come to a stop the car randomly shuts off. All the warning lights come on. I have to put it in neutral and it usually starts right back up. It's happening a lot more often now.
DODGE
GRAND CARAVAN
(2015) - STEERING
Oct 22, 2023
Incident date: Aug 16, 2023
I receive a message regarding stabletrack system and suddenly lose power steering. This started 7 days ago and happened 3 times. Shutting off the truck and restarting temporarily clears the problem. Today it happened at freeway speed in a curve, barely made it to the pullout. Many reports about this being a common issue and the same components recalled in the 2015 's
Incident date: Oct 21, 2023
The vehicle was left parked for 7 days and battery was found to have discharged and would not start or provide any displays on the dash board. No map lights were were found to have been left on and no accessories were connected.
DODGE
GRAND CARAVAN
(2012) - VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
Oct 21, 2023
Incident date: Sep 9, 2023
The front windshield gasket on our 2017 Explorer is disintegrating, cracked and brittle. Today a chunk broke off as I was driving.
Incident date: Oct 7, 2023
Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jee... Read more
Incident date: Oct 7, 2023
Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jee... Read more
Incident date: Oct 14, 2023
The Airbag Light, came on a few months ago. UNKNOWN why or exact date. Air Bag inspection, has outrageous cost, to just diagnose why it's on. I have never had a issue with air bags with this car or another car. This is uncommon. Especially with, No Car Incidents.
Incident date: Oct 13, 2018
I purchased the truck used June 2023. Odometer currently 47,700 miles. The service power steering light flashes on the evic screen. The steering will be extremely difficult because it is electrical power steering. The problem started October 9th 2023 and has been intermittent. A mechanic did hook up the scan tool and there were no codes. So, it has gotten to where I will do 3 start cycles, idle... Read more
Incident date: Oct 19, 2023
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Oct 19, 2023
On 10/17/23 I was driving about 55 MPH up a hill when the vehicle began to decelerate rapidly and would not accelerate. The vehicle was shaking and jerking and would not go over 34 MPH. I was fortunately in the right lane and was able to make a right turn into a long merge lane. I turned off the car and tried to start again, and it began shaking uncontrollably while making a strangled noise. I pr... Read more
Incident date: Oct 17, 2023
Error code C1391 confirmed by two separate facilities, described as "abnormal leak in accumulator" and "accumulator pressure." Took to an independent shop first, then to Haley Certified Toyota Dealership. At dealership, parts needed were quoted to include tsb-0024-19. Three lights went on simultaneously (ABS, Traction, Brake).
Incident date: Oct 20, 2023
I have a 2016 Chevy Tahoe LTZ. It has the air ride suspension. I need all new shocks and struts and a new air ride air suspension pump. Reported this issue when the vehicle had 60-66k miles on it. I was never told what was wrong until about 2 weeks ago. The grand total of replacing these issues is over 6k. I called Chevy/GMC theres nothing they will do as it’s out of any warranty even though the... Read more
Incident date: Oct 18, 2023
The driver side panels on my front windshield flew off while driving on the highway and then the passenger side broke and the lining ripped out slapping the side window. I know at least 4 other people whose Explorers have done the same and see them all the time driving around broken and gone. How is this ok? It could have hit another car or person when it flew off.
Incident date: Jun 29, 2023
Emergency break stopped working. Engine misfires and heavy oil consumption or burning to quickly. Gets really really hot more than normal than any other car I owned.
DODGE
GRAND CARAVAN
(2010) - ELECTRICAL SYSTEM
Oct 19, 2023
Incident date: Oct 5, 2023
2018 Ram Sept 23, 2020 at 15,000 miles ABS light flashed on. Code said pump electrical failure. Dealer replace under warranty. Oct 12, 2023 at 50,900 miles, service ABS notice flashes on screen. Dealer confirmed ABS failure but said parts were on indefinite back order. Said last one took over a year to get parts in.
Incident date: Oct 19, 2023
The left front brake caliper fell off and rubbed on the wheel’s rim. When I drove in reverse and hit the brakes the wheel would lock up and I couldn’t move. The dealer replaced the caliper. I had the brakes inspected by the local tire and brake specialists, Les Schwab. They wrote the inspection as the brakes locking bolt(the bolt that holds the caliper in place) was missing and the caliper was... Read more
Incident date: Oct 19, 2023
The contact owns a 2018 Porsche 911 GT3. The contact stated that while reversing, the back over prevention system failed to display a rear-view image. After a visual inspection of the rear of the vehicle, the contact became aware that the reverse lights also failed to illuminate. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission ... Read more
Incident date: Oct 19, 2023
The contact owns a 2022 Ram 1500. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 65 MPH, the v... Read more
DODGE
GRAND CARAVAN
(2000) - ELECTRICAL SYSTEM
Oct 18, 2023
Incident date: Sep 29, 2023
After noticing my AC was not cooling, I began receiving a “steering assist is reduced drive with care” notice every time my car was started. My car is more difficult to steer. It has been assessed by a certified mechanic and found that the coolant temperature probe is malfunctioning and the ECM will either need to be fixed or replaced. Due to malfunctioning power steering, I do not feel safe d... Read more
DODGE
GRAND CARAVAN
(2000) - STRUCTURE:BODY
Oct 18, 2023
Incident date: Sep 29, 2023
The door check in the drivers door snapped after two years. Ford is not willing to take care of the situation but this is a known issue. Since this item has to do with the door and door latching, I do not feel comfortable driving my vehicle
Incident date: Jul 14, 2023
See attached document from complainant
DODGE
GRAND CARAVAN
(2013) - ELECTRICAL SYSTEM
Oct 18, 2023
Incident date: Oct 12, 2023
I submitted a complaint regarding traction service/escape alerts at any given time of my 2010 Chevolet Malibu and have not received an acknowledgment of my complaint. Therefore I am hoping it has been resolved. Thank goodness, the car passed inspection on 10/17/2023 for which the complaint of the traction service alerts have affected my yearly inspection for at least 3 years. I am asking... Read more
DODGE
GRAND CARAVAN
(2019) - FUEL/PROPULSION SYSTEM
Oct 17, 2023
Incident date: Oct 4, 2023
The EPC light came on in my vehicle and I noticed I started to lose gas faster than normal. Took it to a shop to get diagnosed, they stated that my vehicle was under a recall (Recall #24DP). I called Audi and they said I do not fall under the warranty even though the website said 2016-2018 Audi A6 were under recall. They would not provide any help for me. My vehicle is showing all the signs of the... Read more
Incident date: Oct 13, 2023
Hesitation when pressing the accelerator. This is a recall that affects 2015-2016 Outlander Sports but according to my vin it isn't needed on this car. I regularly will slow to make a turn or to a stop light and when i try to go it can take 0.5-5.5 seconds before the car will actually move. This has led to a dozen times where i have almost been in an accident because of it.
DODGE
GRAND CARAVAN
(2015) - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Oct 17, 2023
Incident date: Oct 10, 2023
The front aero shield cover (undercarriage cover) of the vehicle dropped and began dragging on the highway. This appears to be a common issue amongst many Tesla Model 3 owners. Tesla has now created a plastic version of this to resolve this issue. However, they aren't covering repairs.
Incident date: Oct 17, 2023
The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Oct 1, 2019
The contact owns a 2014 Ford Escape. The contact stated that while driving 40 MPH, the check engine warning light illuminated, and the message "Pull Over Immediately - Coolant Issue" was displayed. The contact stated that she purchased coolant that her father added to the vehicle. The contact stated that the failure had been recurring while driving, and she had been adding coolant to the vehicle a... Read more
Incident date: Jul 15, 2023
On 2023 BMW i7 while I was trying to park in a parking stall moving forwards at a very low speed in a shopping center( less than a 1 m/h) . The car suddenly and very aggressively took off and accelerate on me while I was straightening the steering wheel to pull more forwards, heading another parked car in front it, head to head and pushed/ slid the parked car about 20 feet. I have no idea if any ... Read more
Crash
Incident date: Jan 1, 2023
The contact owns a 2023 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Jan 1, 2023
Engine ticking diagnosed by mechanic found to be scoring on two roller rockers on different sides on the engine. ALL ROCKERS, LIFTERS, PRIMARY AND SECONDARY TIMING CHAINS WITH TENSIONERS ARE RECOMMENDED. The cost of this repair was $6,856.56
Incident date: Jan 1, 2023
The contact owns a 2021 Infiniti QX80. The contact stated while driving at approximately 65 MPH, the sunroof inadvertently exploded without impact. The contact stated that the sunroof was not being utilized and was covered and closed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 62,000.
Incident date: Oct 5, 2023
The service anti lock break system and the service electrical break system warnings keep flashing. The traction control light and the ABS light continuously flash as well.
DODGE
GRAND CARAVAN
(2018) - FUEL SYSTEM, DIESEL
Oct 16, 2023
Incident date: Oct 16, 2023
The contact owns a 2014 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while her husband was driving approximately 45 MPH, the vehicle jerked, and the instrument panel gauges were fluctuating. The vehicle then lost mo... Read more
Incident date: Oct 4, 2023
My vehicle suddenly lost power while I was on the interstate in the middle of heavy traffic. The message on the screen said low oil pressure. I managed to get out of traffic and exited the highway as soon as I could. I managed to get back to town before the vehicle stopped. I had to have it towed to my house and then to the dealer to look at it. Fortunately I was not injured but I could very ... Read more
Incident date: Oct 9, 2023
While driving today, this car abruptly stopped in the middle of the road. it would not restart and it was puttering over and over and popping for no reason it was resulted in me being stranded in the middle of a busy arterial for three hours. I called roadside assistance to jumpstart the vehicle and within three minutes it did the same thing is shut down at the corner. I was able to get into a par... Read more
Incident date: Sep 25, 2023
Chrysler recall 03A is installed on my pacifica hybrid. Since then, the past two times the van has been driven at highway speed, it has suddenly notified me that vehicle shutdown is imminenent and put the vehicle into limp mode. In both cases, turning the car off and on again allowed normal operation, with the check engine light locked in. The first time the code was P0A43, to be determined what t... Read more
Incident date: Sep 28, 2023
Sticky steering making it difficult to keep the car going straight as the steering adjustments can't be gradual. This occurs in straight lines, gradual turns and around tight corners. Issue starts around 30 mph and gradually gets worse as speed increases. As of now, this is resulting in the dealer replacing the rack and pinion assembly.
DODGE
DURANGO
(2011) - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Oct 16, 2023
Incident date: Sep 28, 2023
The contact owns a 2023 Hyundai Santa Fe. The contact stated that on two separate occasions while driving at approximately 65 MPH, the vehicle decelerated. The check engine warning light illuminated, and a message displayed on the infotainment screen indicating “Engine System Emergency, Take Vehicle to the Nearest Dealer”. The contact was able to veer the vehicle into a parking lot where it wa... Read more
DODGE
GRAND CARAVAN
(2012) - AIR BAGS
Oct 16, 2023
Incident date: Oct 16, 2023
Airbag light indicator continuously flashes. Air bags have been serviced previously under prior recalls.
Incident date: Oct 15, 2023
It happened several times already and couple of times was so dangerous, I had 4 kids in my car. When I drive from Salem, OR to Portland, OR, in the middle of a highway, my car suddenly doesn't drive. On the dashboard signs are traction controll and stability track or something. Please help me. When it happens, car doesn't drive and stops on freeway. It's so dangerous.
DODGE
GRAND CARAVAN
(2017) - STEERING
Oct 15, 2023
Incident date: Oct 15, 2023
Driving down a city street going 30mph. The service power steering warning light came and and I lost the ability to steer the pickup. Was barely able to get the vehicle off the road to a safe location.
Incident date: Apr 20, 2023
ABS TCS lights came on and check brakes warning was displayed. The power assist failed making the brake pedal very hard to press in order to stop.
Incident date: Oct 14, 2023
I have had my 2014 Chevy Cruze for 2 years now and have kept up with regular maintenance. My vehicle rocks back and forth while on the brakes, there’s an constant issue with the traction control system, my automatic lights don’t work (I have to many turn on the light in order for the brake lights to turn on), the vehicle shakes side to side when braked, and so much more. When I take the vehicl... Read more
Incident date: Jan 1, 2023
We have had our Tesla back at at Tesla service center twice pertaining to the HVAC system not delivering airflow needed for proper cooling and defrosting of the windshield. Tonight we were unable to drive because the front window was fogged over and the HVAC system would not de-fog the glass. There was little or no heat being applied to the glass in HI defrost mode. It was necessary to use a rag t... Read more
Incident date: Jan 1, 2023
Leaky manifold with broken bolts replaced on passenger side by RAM dealer at my cost. Drivers side now needs replaced. RAM 1500 has 71,000 miles on it. The pickup has and had a ticking noise for at least a year before dealer discovered it during an oil change. I wasn’t aware it was due to the defective manifolds. This seems to be a common problem with RAMs. Concerned about breathing in noxious f... Read more
DODGE
CHALLENGER
(2019) - STEERING
Oct 13, 2023
Incident date: Oct 7, 2023
The check engine light has come on multiple times in the past 6 months. I have taken it 3 times to be repaired and finally the found out what was wrong. The first time that I brought it in, May 2023, the Bank 1 Lean Code was coming up on the diagnostic. They replaced a sensor for $300. 2 weeks later the check engine light came on again. They got the same codes and didn't know what exactly was caus... Read more
DODGE
CHALLENGER
(2019) - ENGINE
Oct 13, 2023
Incident date: Oct 7, 2023
The check engine light has come on multiple times in the past 6 months. I have taken it 3 times to be repaired and finally the found out what was wrong. The first time that I brought it in, May 2023, the Bank 1 Lean Code was coming up on the diagnostic. They replaced a sensor for $300. 2 weeks later the check engine light came on again. They got the same codes and didn't know what exactly was caus... Read more
Incident date: Sep 26, 2023
On a cold start, my truck will not go into first gear until the rpm’s get from 1500-2000 and then it slams into first gear. Other times it won’t have barely any power and will accelerate so slowly that I’ve nearly missed getting in an accident more than a few times. Also, it will slam down into lower gears when down shifting. All of the problems listed above will cause my truck to violently ... Read more
DODGE
GRAND CARAVAN
(2012) - TIRES
Oct 12, 2023
Incident date: Sep 28, 2023
I first reported this on July 7, 2023 under NHTSA ID#11530893. My wife was driving when the Continental tire size 225/50/R17 suddenly blew out at approximately 70 MPH. Immediately pulled to shoulder of highway. This was a very tense moment at speed running on the rim to get immediately off the road. Fortunately there was no vehicles in neighboring lanes as we swerved and got out of harms way. Cont... Read more