Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 153,608 complaints for DODGE
Incident date: Oct 1, 2023
The warning light came on saying that there is a problem with the AWD system, and that only the front wheels may be powered. I then lost all power to all wheels. I hit the gas, RPMs just went up, and the wheels had no power. Eventually, the power came back. This is with a new car that I have had other problems with including water leaks that I was afraid might be getting onto electronics.
Incident date: Oct 7, 2023
As part of transitioning from radar to a camera based system (this affects model years '22 onward), Tesla, has "temporarily" disabled key features such as lane departure, blind spot alerts and emergency braking. Though disabled, these features are still selectable (not greyed out) when the user chooses safety options. These features, which are available on most modern cars, have been disabled for... Read more
Incident date: Oct 25, 2023
My son and I hit a deer and his back passenger seat seatbelt didn’t lock and my air bag light came on but they never deployed
Crash
1 injured
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Nov 1, 2023
Incident date: Sep 18, 2023
Positive crankcase ventilation regulator valve performance code P052E failed at 58k miles. Checked engine light came on after diagnostic scanner equipment .
DODGE
GRAND CARAVAN
(2016) - STEERING
Nov 1, 2023
Incident date: Oct 23, 2023
vehicle makes loud rattling noise on startup, while driving engine stalls upon checking engine it continues to run but belts do not turn n has no power. Also steering rack leaks as well as steering pump, has water in tail lens, evaporating system check engine light is on. Vehicle was diagnosed by repair shop n referred to take to dealer ... the problems was confirmed by independent service center
Incident date: Oct 29, 2023
The contact owns a 2019 Chevrolet Malibu. The contact stated that the engine failed to shut off after depressing the Auto START/STOP button. The vehicle shut off after running out of fuel. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000. The VIN was unavailable.
Incident date: Oct 29, 2023
In the past week at 30,700 miles, my 2020 Toyota Corolla "Engine Maintenance light; see dealer" service light appeared on the dash. Through talking with a Toyota dealer, they are aware of this issue with Corollas, Camrys, and Rav4's. It is an engine coolant bypass valve, and appears to be faulty in many vehicles according to youtube videos, google, and Toyota service. Perhaps this needs to be a ... Read more
DODGE
GRAND CARAVAN
(2014) - SUSPENSION
Oct 30, 2023
Incident date: Oct 28, 2023
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at highway speeds, the front passenger’s side wheel was shaking and vibrating abnormally. The cause of the failure was not yet determined. Additionally, while driving at undisclosed speeds, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer who determined that the battery was faulty. The bat... Read more
Incident date: Jun 20, 2020
Vehicle’s electrical system shuts off as I am driving. This happened at night , almost caused a crash.
DODGE
GRAND CARAVAN
(2016) - POWER TRAIN
Oct 28, 2023
Incident date: Oct 26, 2023
Preparing to park into a parking space in an off street parking lot the vehicle forcefully and rapidly accelerated on its' own and crashed into a fence. I was not accelerating. I attempted to stop the car using the brakes but they did not engage quickly enough to stop the rapid, forceful, and without warning acceleration. Buick has been contacted about the defect. Buick ran extensive diagnosti... Read more
Crash
DODGE
GRAND CARAVAN
(2019) - ENGINE
Oct 28, 2023
Incident date: Sep 18, 2023
The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a se... Read more
DODGE
GRAND CARAVAN
(2019) - ELECTRICAL SYSTEM
Oct 28, 2023
Incident date: Sep 18, 2023
The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a se... Read more
DODGE
GRAND CARAVAN
(2019) - UNKNOWN OR OTHER
Oct 28, 2023
Incident date: Sep 18, 2023
While parking the tailgate opens, when I closed it and tried to open it the electronic tailgate handle would not unlock to open 10/25/2023. When parked overnight tailgate opens 10/25/2023. While driving on Interstate the tailgate opens and I almost caused an multiple car accident, I parked at idle closed tailgate tried to reopen and it would not unlock, I drove off and it dropped again 10/26/2023.... Read more
Incident date: Aug 1, 2020
Motor burns excessive oil; took vehicle to Kia dealership in October 2023. I told to get a full.synthetic oil change, and to return in 1000 miles to check the oil consumption. After an oil consumption test, if the vehicle is burning excessive oil, I told that my vehicle to my dealership to file a claim under the manufacturer's warranty to replace my motor/ engine needs to have a top engine clean... Read more
DODGE
GRAND CARAVAN
(2018) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 27, 2023
Incident date: Oct 6, 2023
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
DODGE
GRAND CARAVAN
(2019) - POWER TRAIN
Oct 27, 2023
Incident date: Oct 27, 2023
The contact owns a 2017 Ford F-150. The contact stated that when the vehicle was started, the instrument panel failed to illuminate. The contact believed that the failure was related to NHTSA Campaign Number: 17V053000 (Power Train, Electrical System) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was ... Read more
Incident date: Oct 1, 2023
Truck shudders, with varying degrees of vibration, emtek applying brakes. It is especially rough when applying brakes on the highway as it feels like it could lose steering control. Shaking is also very noticeable at slow speeds. Have had rear brakes serviced and problem persists. As of this month, the "service ESC (electronic stability control)" light has come on, along with other faults on the d... Read more
Incident date: Oct 1, 2023
Truck shudders, with varying degrees of vibration, emtek applying brakes. It is especially rough when applying brakes on the highway as it feels like it could lose steering control. Shaking is also very noticeable at slow speeds. Have had rear brakes serviced and problem persists. As of this month, the "service ESC (electronic stability control)" light has come on, along with other faults on the d... Read more
Incident date: Oct 26, 2023
Getting check vehicle electrical system warning. Dealer does not read any error Getting multiple charging error faults, dealer does not read an error
Incident date: Sep 25, 2023
The radiator failed due to rocks flying through the grill and smashing the radiator causing coolant to flow out of the radiator which could cause deadly issues if a car has no coolant while operating. Bmw knows this is an issue and refuses to warranty/recall the parts. They know its an issue because after 12/17 every 340i came with a rock guard to protect the radiator but every car before that was... Read more
Incident date: Oct 26, 2019
Insurance claim never received the check for repairs. Vaughn Toyota horrible.Seat Belt broke,did not want to nor be of service for policy.No salesman with like license,but I.No inspection on car,just drove.
Crash
Incident date: Oct 26, 2019
Insurance claim never received the check for repairs. Vaughn Toyota horrible.Seat Belt broke,did not want to nor be of service for policy.No salesman with like license,but I.No inspection on car,just drove.
Crash
Incident date: Oct 26, 2019
The contact’s son owns a 2015 Ford Escape. The contact stated that while her son was driving approximately 55 MPH, the vehicle lost motive power and stalled. The vehicle was steered to the side of the roadway and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was noti... Read more
Incident date: Oct 26, 2022
Tail lights with BLIS crack at the Manufacturing Seam of the light, causing critical safety features to not function. Additionally, water penetrates light and causes electrical shortage. Well known issue amongst truck enthusiasts.
Incident date: Oct 25, 2023
On 10/23, I was driving at around 40 MPH on Whitestone Blvd and my Toyota Sequoia lost power and the engine started shaking aggressively, there were no previous warning lamps, messages or other symptoms prior to the failure mode to occur. After that, I had to pull over an almost got hit by another vehicle when moving to the side of the road, I was able to turn the car back on and move about 10 fee... Read more
Incident date: Oct 17, 2023
On August 28, 2023, driving back from golf at Tijeras Creek, the vehicle noted several faults: cruise control disabled, autopilot disabled, parking brake disabled, and others. We parked in Newport Beach and the vehicle failed to move—appears the parking brake locked up. The vehicle was taken to Tesla for repair; the vehicle had 4,423 miles on the odometer when it was taken to Tesla for repair. T... Read more
Incident date: Oct 4, 2023
Drive on freeway with Mazda Radar Cruise Control engaged. When the road curves slightly, the radar picks up the car in the right lane next to me as a car in front of me and slams the brakes. It’s a dangerous situation when the traffic is moving at least 65 miles per hour.
Incident date: Oct 4, 2023
ABS and traction lights come on intermittently with the brakes feeling different.Diagnostic shows code C0020-01 which is apparently a very common issue with 2018 Rams.Dealer told me today(10-25-23) no part’s available at the earliest will be Feb. of 2024.This truck has 81000 miles on it and is my daily driver.I would hope Ram steps up and fixes problems at NO CHARGE for everyone effected.
Incident date: Oct 25, 2023
Today, October 25 was the fourth time my 2018 Honda CRV abruptly braked and stopped without warning. Today I was driving in a construction zone, and I was approaching metal plates on the roadway. I was traveling about 15-20mph when my car abruptly stopped. I was almost rear-ended by the truck driving behind me. The first time was in a construction area with a metal plate on the roadway and I was t... Read more
Incident date: Oct 25, 2023
Vehicle is sputtering and jerking while driving When slowing to a stop vehicles engine will shut off. I do know that the 2021 Tahoe has recalls on the fuel pump issues but not sure why my vin number isn’t covered under this recall. This is a 2 year old vehicle and already has recalls on this year model on its fuel pump. At this point it is barely driveable and is a danger for myself and my... Read more
DODGE
GRAND CARAVAN
(2005) - VISIBILITY/WIPER
Oct 25, 2023
Incident date: Oct 1, 2023
Overnight while parked in the garage, the front windshield became cracked without signs of impact. The next night before I had even had the chance to bring it in for a scheduled inspection at the dealership, the crack spidered out to cover almost 15-20% of the windshield. When I took it into for inspection at the dealership, they also mentioned that it looked like there was no impact and the crack... Read more
Incident date: Oct 25, 2023
When driving the car at 45 mph, warning lights came on for: (1)Vehicle Stability system problem. Reduced traction and handling. See your dealer. (2)Electric power steering system problem. Steering assist reduced. See your dealer. (3)Hill start assist problem. Vehicle my role upon brake release. See your dealer. (4)Adaptive cruise control system problem. See your dealer. (5)Brake System proble... Read more
Incident date: May 1, 2023
This is my second report on the same issue. The Stabiltrak light comes on and the power steering goes out. It is the exact same issue that was reported and recalled on the 2015 model.
Incident date: May 25, 2023
The contact owns a 2017 Kia Optima. The contact stated that while driving at 60 MPH, the vehicle inadvertently decelerated and then lost motive power. The check engine warning light was illuminated. The contact was able to restart the vehicle and drove to the residence. The contact stated that the vehicle jerked while driving. An independent mechanic diagnosed the vehicle at the residence and retr... Read more
DODGE
GRAND CARAVAN
(2016) - SERVICE BRAKES
Oct 24, 2023
Incident date: Oct 24, 2023
Anti-Lock Braking System Faulting. Near catastrophic incidents while towing.
DODGE
GRAND CARAVAN
(2016) - STEERING
Oct 24, 2023
Incident date: Oct 24, 2023
ALL recalls and updates (including the NHTSA steering rebuild kit, and the fender kit) have been performed on this vehicle, yet it has a persistent issue. The vehicle stability system engages with zero warning and at any speed and road condition. This immediately restricts the RPM to 5200 maximum, or approximately 57mph on a flat, 54 on an incline, 60 on a downhill. I have nearly lost my life due ... Read more
Incident date: Oct 2, 2023
2010 Nissan altam the front strut insulators on both sides have really bad cracks on the upper insulators. It's a loud clunking noise going over bumps or just driving on flat surfaces. There's a recall on 09 and 10 maxima and altamas with the same issues but this one isn't showing up for a recall.
Incident date: Oct 21, 2023
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part... Read more
Incident date: Oct 23, 2023
Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these s... Read more
Incident date: Oct 1, 2022
Death wobble started last week, took in for warranty service today and technician replicated issue. Conflicting info received that replacement part is backorder yet Mopar site says part is in stock and ready to ship. Dealership said to pick the vehicle up and wait for part to be received for repair.
Incident date: Oct 1, 2022
Death wobble started last week, took in for warranty service today and technician replicated issue. Conflicting info received that replacement part is backorder yet Mopar site says part is in stock and ready to ship. Dealership said to pick the vehicle up and wait for part to be received for repair.
Incident date: Oct 1, 2022
The OEM 21 inch wheel cracked which resulted in a flattening tire.
DODGE
GRAND CARAVAN
(2019) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Oct 23, 2023
Incident date: Sep 1, 2023
The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer, where the coaxial cable was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
Incident date: Jun 3, 1996
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: Oct 23, 2019
On September 10, 2023 our 2020 Ford Explorer ST with 26,800 miles began experiencing a harsh downshift in the transmission between gears 7 and 6. I contacted the Ford dealer where purchased (Germain Ford in Dublin, OH) however they said they could not look at it until November 2023. I contacted another Ford dealer (Buckeye Ford in London, OH) and made an appointment for Friday September 15, 2023. ... Read more
Incident date: Oct 23, 2019
We are having difficulty getting our Vehicule repaired in a reasonable time and without charge from Ford. We are trying to fix these recalls - Campaign/NHTSA# 22S47/22V484, Campaign/NHTSA#23S27/23V380 and Campaign#23E09. We went to dealership and they will take 2-3 days. They want to charge us for car rental during that time. We only have one car and 2 small children. We can't be without a car an... Read more
Incident date: Oct 23, 2019
The contact owns a 2021 Ram 1500. The contact stated while driving 35 MPH, the contact stated that the vehicle lost motive power. The contact stated was able to restart the vehicle and drive to his destination. The contact stated that the failure had recurred four times within four months. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not mad... Read more
Incident date: Oct 11, 2023
My car engine compartment fire while parked in front of my condo
Fire
DODGE
GRAND CARAVAN
(2018) - STEERING
Oct 23, 2023
Incident date: Oct 6, 2023
Steering pulls and is loose. Worse when braking. Intermittent problem. Acts like what I see has been recall on the 2015 Camry. Why not my vehicle? Just started. I have owned vehicle since 2017.