Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 610 complaints for COACHMEN
Incident date: Jul 13, 2016
THE RIGHT TRAVEL LOCK BRACKET (INTO WHICH A SAFETY PIN IS INSERTED) OF THE ELECTRIC BED, WHICH IS ABOVE THE DRIVER AND PASSENGER SEATS, BROKE IN HALF WHILE DRIVING ( ON INTERSTATE AT 70 MPH). THE BED WAS IN THE RETRACTED POSITION. THIS BED IS APPROX 7.5 FT BY 4.5 FT, AND WITH ATTACHED CABINETS, WEIGHS OVER 100 LBS. IT APPEARS THAT WHAT KEPT THE FRAME FROM FALLING MORE WAS THE WIRE TO THE PIN WAS W... Read more
Incident date: Jun 10, 2016
WE HAD A FAILURE OF ONE OF THE REAR DUAL TIRES ON INTERSTATE 15 SOUTH OF IDAHO FALLS. THE MERCEDES SPRINTER 3500 CHASSIS AND CHROME REAR OUTSIDE DUAL WHEELS DOES NOT HAVE EFFECTIVE ACCESS TO THE DUAL TIRES TO CHECK AND CHANGE THE AIR PRESSURE. THE LENGTH OF THE INNER TIRE VALVE STEM MAKES THE JOB OF REINSTALLING THE VALVE CAP VIRTUALLY IMPOSSIBLE WITHOUT REMOVAL OF THE OUTER CHROME DUAL WHEEL. TH... Read more
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2002 COACHMEN FREEDOM. WHILE DRIVING 70 MPH, THE STEERING WHEEL BEGAN TO VIBRATE AND CAUSED THE VALANCES TO DETACH. IN ADDITION, THE FRONT DRIVER SIDE HUBCAP DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2002 COACHMEN FREEDOM. WHILE DRIVING 70 MPH, THE STEERING WHEEL BEGAN TO VIBRATE AND CAUSED THE VALANCES TO DETACH. IN ADDITION, THE FRONT DRIVER SIDE HUBCAP DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
COACHMEN
FREEDOM EXPRESS
(2014) — WHEELS
Jun 27, 2016
Incident date: Jun 24, 2016
BLEW A TRAIL EXPRESS POWER TOWING 225/75R/15 LOAD RANGE D TIRE THIS PAST WEEKEND ON MY 2014 COACHMAN 320BHDS. IT MADE A LOUD BLAST AND I PULLED OVER INSTANTLY. I JUST FILLED THE TIRES TO THEIR RECOMMENDED TIRE PRESSURE OF 65 PSI BEFORE I LEFT. TIRES HAVE MAX OF 2500 MILES ON THEM. TRAILER WAS BEING PULLED AT 62 MPH ON INTERSTATE I-29. I WAS 30 MILES INTO MY TRIP THAT WAS 120 MILES TO MY DESTINATIO... Read more
COACHMEN
FREEDOM EXPRESS
(2014) — STRUCTURE:BODY
Jun 24, 2016
Incident date: Jun 18, 2016
TL* THE CONTACT OWNS A 2014 COACHMEN FREEDOM EXPRESS BEING HAULED BY A 2014 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 25 MPH OVER A RAILROAD TRACK, THE FRAMING FRACTURED AND THE TRAILER DETACHED WITHOUT WARNING. THE TRAVEL TRAILER WAS TOWED TO A REPAIR SHOP FOR DIAGNOSTIC TESTING. THE INSURANCE COMPANY AND THE MANUFACTURER HAD TWO DIFFERENT RECOMMENDATIONS; THEREFORE, THE CONTACT WAS U... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2011 COACHMEN MIRADA. THE CONTACT STATED THAT THE STEP BOLTS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V798000 (EQUIPMENT) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFA... Read more
COACHMEN
FREEDOM EXPRESS
(2013) — TIRES
Apr 25, 2016
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2012 (NA) COACHMEN FREEDOM EXPRESS RV EQUIPPED WITH TRAIL EXPRESS POWER TOWING TIRES ST (NA), SIZE 225/75R15D (NA). WHILE DRIVING 70 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT AND THE THREAD SEPARATED. ONE MONTH LATER, THE FAILURE RECURRED ON THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO A TIRE SHOP AND BOTH TIRES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ... Read more
Incident date: Mar 22, 2016
TL* THE CONTACT OWNS A 2011 COACHMEN MIRADA. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE FAILED TO SWITCH GEARS. THE CONTACT DISCOVERED THAT THE SHIFTER CABLE WAS FRACTURED AND SEPARATED FROM THE TRANSMISSION DUE TO HEAT FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. NOT FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
COACHMEN
FREEDOM V MH
(2009) — EXTERIOR LIGHTING
Mar 18, 2016
Incident date: Dec 15, 2015
WE BOUGHT AN RV FROM CAMPING WORLD IN LAKE PARK, GA.FROM MIAMI, FL TO GA TO PICK IT UP. PLEASE NOTE THAT THIS COMPLAINT WAS ALSO SENT VIA EMAIL, ISSUES WERE FROM LIGHTING, ELECTRICAL, TIRES DRY ROTTED, WE PAID FOR INSPECTION AND CLEANING AND THIS WAS NOT DONE PROPERLY OR A WALK THRU WAS NOT EITHER. WE ALSO HAS ISSUES WITH HAVING TO BREAK LOCKS AND REPLACE AND NEVER RECEIVED TITLE FOR RV, THEY FINA... Read more
COACHMEN
FREEDOM V MH
(2009) — WHEELS
Mar 18, 2016
Incident date: Dec 15, 2015
WE BOUGHT AN RV FROM CAMPING WORLD IN LAKE PARK, GA.FROM MIAMI, FL TO GA TO PICK IT UP. PLEASE NOTE THAT THIS COMPLAINT WAS ALSO SENT VIA EMAIL, ISSUES WERE FROM LIGHTING, ELECTRICAL, TIRES DRY ROTTED, WE PAID FOR INSPECTION AND CLEANING AND THIS WAS NOT DONE PROPERLY OR A WALK THRU WAS NOT EITHER. WE ALSO HAS ISSUES WITH HAVING TO BREAK LOCKS AND REPLACE AND NEVER RECEIVED TITLE FOR RV, THEY FINA... Read more
COACHMEN
FREEDOM V MH
(2009) — ELECTRICAL SYSTEM
Mar 18, 2016
Incident date: Dec 15, 2015
WE BOUGHT AN RV FROM CAMPING WORLD IN LAKE PARK, GA.FROM MIAMI, FL TO GA TO PICK IT UP. PLEASE NOTE THAT THIS COMPLAINT WAS ALSO SENT VIA EMAIL, ISSUES WERE FROM LIGHTING, ELECTRICAL, TIRES DRY ROTTED, WE PAID FOR INSPECTION AND CLEANING AND THIS WAS NOT DONE PROPERLY OR A WALK THRU WAS NOT EITHER. WE ALSO HAS ISSUES WITH HAVING TO BREAK LOCKS AND REPLACE AND NEVER RECEIVED TITLE FOR RV, THEY FINA... Read more
COACHMEN
BROOKSTONE
(2010) — TIRES
Mar 10, 2016
Incident date: Feb 25, 2016
TL* THE CONTACT OWNS A 2010 COACHMEN FREEDOM EXPRESS 24 TRAVEL TRAILER (NA) EQUIPPED WITH ROAD RIDER S/T TIRES (NA), SIZE 205/75/R14 (NA). WHILE TRAVELING AT 55 MPH, THE FRONT DRIVER SIDE TIRE EXPERIENCED A BLOWOUT. THE CONTACT MOVED OFF THE ROADWAY AND REPLACED THE FAILED TIRE WITH A SPARE TIRE. THE SPARE TIRE WAS NOT MADE AVAILABLE WITH THE TRAVEL TRAILER. THE FAILURE CAUSED ADDITIONAL DAMAGE TO... Read more
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2012 COACHMEN RKS (NA) BEING TOWED BY A 2009 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE QUALITY OF THE SPRINGS WAS NOT STRUCTURALLY SOUND AND ONE OF THE SPRINGS FRACTURED WHILE DRIVING. THE CONTACT WAS ABLE TO ADJUST THE TRAVEL TRAILER AND TOOK IT TO A REPAIR SHOP. THE CONTACT REPLACED ONE OF THE FOUR SPRINGS. DUE TO THE FAILURE, THE OTHER THREE SPRINGS HAD TO BE ... Read more
Incident date: Jan 6, 2016
COACHMEN RECALL RECEIVED A LETTER ON JANUARY 6, 2016 FOR A RECALL ON STRUCTURAL FAILURE OF THE CENTER BOLT ON GEAR ASSEMBLY TO DISENGAGE FROM STEPS. LETTER LISTED 11 PARTS. CALLED THE DEALER AND THEY DO NOT HAVE ANY UPDATES HOWEVER I AM FIRST ON THEIR LIST WHEN REPAIRS ARE READY. STILL HAVE NOT HEARD FROM THE MANUFACTURE. CALLED THE NHTSA REFERENCE #930694.
Incident date: Feb 10, 2016
THE DEADBOLT LOCK ON MY DOOR JAMMED AND COULD NOT BE UNLOCKED. THE INSIDE MANUAL LOCK ALSO IS JAMMED. I WENT ONLINE TO ORDER A REPLACEMENT AND FOUND A RECALL( #13E039) BY THE NHTSA ON THESE LOCKS. THE MANUFACTURER, FASTAC INDUSTRIES CORP. AGREED TO REPLACE THE DEFECTIVE CYLINDERS. FIRST, I WAS NEVER NOTIFIED OF THE RECALL. SECOND, I CANNOT CONTACT FASTEC. THEY DO NOT REPLY TO EMAILS AND A PHONE CA... Read more
Incident date: Jan 13, 2016
I OWN AN RV WITH LIPPERT COMPONENT STAIRS MODEL # 128980 THAT ARE SUBJECT TO YOUR RECALL. THE RECALL NUMBERS FOR FOREST RIVER ARE # 15V798 AND LIPPERT # 15E078. PER THE NOTIFICATION LETTER I RECEIVED THE RECALL IS A RESULT OF THE FAILURE OF THE CENTER BOLT OF THE FAN GEAR ASSEMBLY. THIS FAILURE WILL CAUSE THE STEPS TO BE 'UNSTABLE, POSSIBLY CAUSING A PERSON TO FALL RESULTING IN INJURY.' I BE... Read more
Incident date: Oct 28, 2015
TL* THE CONTACT OWNS A 2012 COACHMEN MIRADA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V576000 (TRAILER HITCHES) BUT A SCHEDULE WAS UNABLE TO BE MADE FOR THE RECALL REMEDY TO BE PERFORMED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REP... Read more
COACHMEN
LEPRECHAUN-MM
(2009) — TIRES
Oct 23, 2015
Incident date: Oct 22, 2015
TL* THE CONTACT OWNS A 2009 COACHMEN LEPRECHAUN-MM EQUIPPED WITH MICHELIN LT TIRES, SIZE P225/75R16 (NA). WHILE DRIVING AT APPROXIMATELY 30 MPH, THE RUBBER ON ALL THE TIRES WAS DETACHING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE TIRES WERE NOT REPAIRED. THE TIRES WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROX... Read more
COACHMEN
BROOKSTONE
(2015) — UNKNOWN OR OTHER
Oct 21, 2015
Incident date: Sep 19, 2015
AFTER PURCHASING A 2015 COACHMAN BROOKSTONE 315RL FIFTH WHEET TRAILER WE DISCOVERED THE EMERGENCY ESCAPE WINDOW IN THE REAR LIVING AREA IS NOT USUABLE IF NEEDED IN AN EMERGENCY. THE COUCH IS PLACED TOO CLOSE IN FRONT OF THE TWO REAR WINDOWS AND IS IN THE WAY OF THE HANDLE TO OPEN THE WINDOW.THE COUCH IS BOLTED TO THE FLOOR AND CANNOT BE MOVED OUT OF THE WAY. I WOULD LIKE TO SEE COACHMAN REDESIGN W... Read more
Incident date: Sep 1, 2015
2005 COACHMAN CHAPPARAL. CONSUMER WRITES IN REGARDS TO VEHICLE REFRIGERATOR SYSTEM ISSUES. *SMD THE CONSUMER STATED THE REFRIGERATOR STOPPED COOLING IN THE FALL OF 2014. THE CONSUMER DISCOVERED RECALL # 06E076000. HOWEVER, HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER STATED HIS REFRIGERATOR HAD ALL THE SYMPTOMS AS DESCRIBED IN THE RECALL. DOMETIC REFUSED TO ASSIST, THE CONSUMER. *JB
Incident date: Sep 1, 2015
2005 COACHMAN CHAPPARAL. CONSUMER WRITES IN REGARDS TO VEHICLE REFRIGERATOR SYSTEM ISSUES. *SMD THE CONSUMER STATED THE REFRIGERATOR STOPPED COOLING IN THE FALL OF 2014. THE CONSUMER DISCOVERED RECALL # 06E076000. HOWEVER, HE NEVER RECEIVED A RECALL NOTICE. THE CONSUMER STATED HIS REFRIGERATOR HAD ALL THE SYMPTOMS AS DESCRIBED IN THE RECALL. DOMETIC REFUSED TO ASSIST, THE CONSUMER. *JB
COACHMEN
FREELANDER
(2016) — TIRES
Aug 31, 2015
Incident date: Aug 3, 2015
I WANTED TO REGISTER MY TIRES IN CASE OF A RECALL BUT THE VEHICLE DEALER DIDN'T KNOW ANYTHING ABOUT TIRE REGISTRATION WHEN I BOUGHT THE VEHICLE NEW.
Incident date: Jul 2, 2015
THERE WAS A RECALL ON THIS VEHICLE ON 3/4/2010 AND ACCORDING TO CHRYSLER THIS PROBLEM WAS FIXED BEFORE THE VEHICLE WAS SOLD. THE VEHICLE HAS 33,500 MILES ON IT AND THE SAME EXACT PROBLEM OCCURRED AS STATED ON THE RECALL NOTICE AND CHYRSLER REFUSES TO REIMBURSE ME FOR THE REPAIR. THE CASE # IS 27317662.THE REPAIRS AMOUNTED TO $5449.88....UPDATED 09/22/15 *BF *CN
Incident date: Jul 16, 2015
ON 7/16/15 I WAS TRAVELING FROM NY CITY TO AUBURN NY. AFTER PULLING INTO A CAMP GROUND IN AUBURN NY IT CAME TO MY ATTENTION THAT THE EXTERNAL COMPONENTS [QUICK RELEASE PINS] OF MY RECENTLY PURCHASED BLUE OX TOWING SYSTEM WERE GONE. UPON REALIZING THIS CONDITION I KNEW THE SAFETY HAZARD HAD OCCURRED AT AN EARLIER POINT WHILE IN ROUTE. MY FIRST ACTION WAS TO CALL THE MANUFACTURE TO ADVISE THEM OF... Read more
Incident date: Jul 16, 2015
ON 7/16/15 I WAS TRAVELING FROM NY CITY TO AUBURN NY. AFTER PULLING INTO A CAMP GROUND IN AUBURN NY IT CAME TO MY ATTENTION THAT THE EXTERNAL COMPONENTS [QUICK RELEASE PINS] OF MY RECENTLY PURCHASED BLUE OX TOWING SYSTEM WERE GONE. UPON REALIZING THIS CONDITION I KNEW THE SAFETY HAZARD HAD OCCURRED AT AN EARLIER POINT WHILE IN ROUTE. MY FIRST ACTION WAS TO CALL THE MANUFACTURE TO ADVISE THEM OF... Read more
Incident date: Jul 16, 2015
ON 7/16/15 I WAS TRAVELING FROM NY CITY TO AUBURN NY. AFTER PULLING INTO A CAMP GROUND IN AUBURN NY IT CAME TO MY ATTENTION THAT THE EXTERNAL COMPONENTS [QUICK RELEASE PINS] OF MY RECENTLY PURCHASED BLUE OX TOWING SYSTEM WERE GONE. UPON REALIZING THIS CONDITION I KNEW THE SAFETY HAZARD HAD OCCURRED AT AN EARLIER POINT WHILE IN ROUTE. MY FIRST ACTION WAS TO CALL THE MANUFACTURE TO ADVISE THEM OF... Read more
COACHMEN
FREEDOM EXPRESS
(2011) — SUSPENSION
Jul 10, 2015
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2011 COACHMEN FREEDOM EXPRESS. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE TRAILER'S OUTRIGGERS WERE BULGING AND FRACTURED THE FRAME. THE TRAILER WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT AND REAR AXLES FRACTURED AND NEEDED TO BE REPAIRED. THE TRAILER WAS REPAIRED; HOWEVER, THE TRAILER RECENTLY FAILED A STATE INSPECTION DUE TO FRACTU... Read more
Incident date: May 31, 2015
I HAVE 6 BF GOODRICH LT 225/75R16 COMMERCIAL T/A TIRES ON MY RV. IN SEPTEMBER 2012 WE HAD A BLOWOUT IN THE LEFT REAR OUTSIDE TIRE, WITH COMPLETE TREAD SEPARATION. WE FELT A STRONG VIBRATION IN THE RV JUST PRIOR TO THE BLOWOUT. THE EXPLOSION DAMAGED THE LEFT SIDE OF THE RV, THE WHEEL WELL, THE AIR RIDE SUSPENSION AND A LARGE COMPARTMENT ADJACENT TO THE WHEEL WELL. THERE WERE NO INJURIES. WE CONTACT... Read more
COACHMEN
SANTARA-MH
(2004) — SERVICE BRAKES
Feb 26, 2015
Incident date: Jan 26, 2015
TL* THE CONTACT OWNS A 2004 COACHMEN SANTARA-MH. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIBRATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT DISCOVERED THAT THE ROTORS WERE BURNED AND APPEARED OVERHEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE W... Read more
COACHMEN
FREEDOM EXPRESS
(2013) — STRUCTURE:BODY
Feb 18, 2015
Incident date: Dec 16, 2014
TL* THE CONTACT OWNS A 2013 COACHMEN FREEDOM EXPRESS. THE BED INSIDE THE TRAILER CAME DOWN AND CRUSHED THE CONTACT'S MOTORCYCLE WITHOUT WARNING. THE FAILURE OCCURRED ONCE. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO MILEAGE AVAILABLE.
COACHMEN
FREELANDER
(2005) — TIRES
Feb 11, 2015
Incident date: Feb 9, 2015
HAD A SECOND TIRE BLOWOUT OF BFG 225/75R16 TIRES ON OUR COACHMEN FREELANDER. DRIVING AROUND 45 MPG ON SMOOTH ROAD WITH TEMP APPROXIMATELY 65 DEGREES. TIRE TREAD PEELED OFF THE ENTIRE THING EXCEPT FOR AN APPROXIMATELY 10 INCH STRIP. IT DESTROYED THE GAS INTAKE LINE. GOOD THING WE DIDN'T HAVE ALOT OF GAS IN THE TANK. A FEW MONTHS AGO HAD THE SAME THING HAPPEN WITH ANOTHER BFG TIRE (WE BOUGHT 3 OF TH... Read more
Incident date: Jan 28, 2014
TL* THE CONTACT OWNS A 2012 COACHMEN PRISM. THE CONTACT STATED THAT A BANGING NOISE EMITTED FROM THE REAR END OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE PROPANE TANKS SHIELD WELD HAD FRACTURED AND WAS HANGING FROM THE VEHICLE. THE CONTACT USED BUNGEE CORDS TO TEMPORARILY HOLD UP THE SHIELD UNTIL HE REACHED THE CLOSEST REPAIR FACILITY. THE TECHNICIAN STATED THAT THE... Read more
Incident date: Aug 24, 2011
FIRST, THE RV HAS AN ELECTRICAL SIDE STEP TO ENTER THE COACH. TWO SPOT WELDS HOLDING UP THE 200 LBS PLUS STEP CAME APART AND WAS HELD ONLY BY THE OTHER SIDE WHICH WAS HELD ALSO BY TWO SPOT WELDS. THE STEP IS INSTALLED IN FRONT OF THE DUAL REAR TIRES. IF THE STEP HAD COME OFF IT WOULD HAVE DAMAGED THE REAR TIRES AND ALSO MAY HAVE CAUSED DAMAGE OR AN ACCIDENT BY A VEHICLE TRAVELING BEHIND THE RV. SO... Read more
Incident date: Aug 24, 2011
FIRST, THE RV HAS AN ELECTRICAL SIDE STEP TO ENTER THE COACH. TWO SPOT WELDS HOLDING UP THE 200 LBS PLUS STEP CAME APART AND WAS HELD ONLY BY THE OTHER SIDE WHICH WAS HELD ALSO BY TWO SPOT WELDS. THE STEP IS INSTALLED IN FRONT OF THE DUAL REAR TIRES. IF THE STEP HAD COME OFF IT WOULD HAVE DAMAGED THE REAR TIRES AND ALSO MAY HAVE CAUSED DAMAGE OR AN ACCIDENT BY A VEHICLE TRAVELING BEHIND THE RV. SO... Read more
Incident date: Apr 1, 2014
2014 COACHMEN PRISM. CONSUMER WRITES IN REGARDS TO A BROKEN LP GAS REGULATOR. *SMD THE CONSUMER STATED THE LP GAS REGULATOR WAS BROKEN FROM THE FACTORY, THERE WERE NO AWNINGS ON THE SLIDE OUTS, EVEN THOUGH IT WAS ADVERTISED AS STANDARD EQUIPMENT. *JB
COACHMEN
PRISM
(2014) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK ASSEMBLY
Oct 1, 2014
Incident date: Apr 1, 2014
2014 COACHMEN PRISM. CONSUMER WRITES IN REGARDS TO A BROKEN LP GAS REGULATOR. *SMD THE CONSUMER STATED THE LP GAS REGULATOR WAS BROKEN FROM THE FACTORY, THERE WERE NO AWNINGS ON THE SLIDE OUTS, EVEN THOUGH IT WAS ADVERTISED AS STANDARD EQUIPMENT. *JB
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2005 COACHMEN SOMERSET RECREATIONAL TRAILER. THE CONTACT STATED THAT THE INTERIOR RIM SEPARATED ON THE REAR PASSENGER SIDE AXLE. THREE SPOT WHEELS WERE FRACTURED, WHICH CAUSED THE TIRE TO WOBBLE. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 05V394000 (WHEELS), BUT DID NOT CONFIRM IF THE TRAILER WAS INCLUDED IN THE RECALL. THE MANUF... Read more
Incident date: Aug 3, 2014
(1) ALL CABINET DRAWERS FAIL TO LOCK PROPERTY. WHEN VEHICLE IS IN MOTION, DRAWERS POP OPEN AND SLAM SHUT. THIS LOUD, ABRUPT SOUND CAUSES MAJOR DISTRACTIONS FOR THE DRIVER, AVERTS ATTENTION FROM THE TASK OF DRIVING THE VEHICLE SAFELY, IN TURN, POTENTIAL TO CAUSE SERIOUS ACCIDENTS AND INJURY. (2) PANTRY DRAWERS FAIL TO LOCK PROPERTY. WHEN VEHICLE IS IN MOTION, DRAWER PRODUCES A LOUD BAND, SIMILA... Read more
Incident date: Aug 3, 2014
(1) ALL CABINET DRAWERS FAIL TO LOCK PROPERTY. WHEN VEHICLE IS IN MOTION, DRAWERS POP OPEN AND SLAM SHUT. THIS LOUD, ABRUPT SOUND CAUSES MAJOR DISTRACTIONS FOR THE DRIVER, AVERTS ATTENTION FROM THE TASK OF DRIVING THE VEHICLE SAFELY, IN TURN, POTENTIAL TO CAUSE SERIOUS ACCIDENTS AND INJURY. (2) PANTRY DRAWERS FAIL TO LOCK PROPERTY. WHEN VEHICLE IS IN MOTION, DRAWER PRODUCES A LOUD BAND, SIMILA... Read more
Incident date: Nov 8, 2012
OUR 1995 FORD COACHMAN MOTORHOME WAS BOUGHT IN 2010. WE WERE UNAWARE OF ANY CALLBACK UNTIL WE RECEIVED A LETTER JULY 23,2014. THIS VEHICLE CAUGHT ON FIRE NOV 2012-TOTAL LOSS AS WELL AS PART OF OUR HOME, 24 FT FILLED CARGO TRAILER , REG TRAILER, ETC OVER $100,000 LOSS. THE STATE & LOCAL FIRE CHIEF/MARSHALL REFUSED TO INVESTIGATE THE FIRE & RULED IT 'UNFOUNDED OR UNDETERMINED. HE JUST LOOKED AT IT &... Read more
Fire
Incident date: Nov 8, 2012
OUR 1995 FORD COACHMAN MOTORHOME WAS BOUGHT IN 2010. WE WERE UNAWARE OF ANY CALLBACK UNTIL WE RECEIVED A LETTER JULY 23,2014. THIS VEHICLE CAUGHT ON FIRE NOV 2012-TOTAL LOSS AS WELL AS PART OF OUR HOME, 24 FT FILLED CARGO TRAILER , REG TRAILER, ETC OVER $100,000 LOSS. THE STATE & LOCAL FIRE CHIEF/MARSHALL REFUSED TO INVESTIGATE THE FIRE & RULED IT 'UNFOUNDED OR UNDETERMINED. HE JUST LOOKED AT IT &... Read more
Fire
Incident date: Jul 20, 2014
I DROVE MY CLASS A MOTORHOME UP MY DRIVEWAY AFTER DUMPING MY GREY WATER TANK. I WENT TO EXIT THROUGH THE ONLY DOOR AND IT WOULD NOT OPEN NO MATTER WHAT I DID. I HAD TO CRAWL OUT OF A WINDOW TO GET OUT NEARLY INJURING MYSELF. IT HAS BEEN 6 HOURS AND I HAVE REPEATEDLY TRIED TO OPEN THE DOOR FROM THE OUTSIDE AND IT WILL NOT OPEN. HAD THERE BEEN A FIRE OR EMERGENCY IT WOULD HAVE BEEN A REAL PROBLEM... Read more
Incident date: May 8, 2014
HYDRAULIC LEVELING JACKS CONTINUED GOING UP AND DOWN MAKING IT UNSAFE TO DRIVE. MANUFACTURING COMPANY (LIPPERT LCI), REFUSES TO REPAIR UNDER WARRANTY OR ACKNOWLEDGE DEFECT. HE PROBLEM HAS BEEN ONGOING SINCE LAST SEPTEMBER. THIS IS A DANGEROUS SITUATION AND SINCE THEY ARE THE LARGEST MANUFACTUER OF THIS PRODUCT AN INVESTIGATION IS NEEDED. UPDATED 1/16/15 *JS
Incident date: May 8, 2014
HYDRAULIC LEVELING JACKS CONTINUED GOING UP AND DOWN MAKING IT UNSAFE TO DRIVE. MANUFACTURING COMPANY (LIPPERT LCI), REFUSES TO REPAIR UNDER WARRANTY OR ACKNOWLEDGE DEFECT. HE PROBLEM HAS BEEN ONGOING SINCE LAST SEPTEMBER. THIS IS A DANGEROUS SITUATION AND SINCE THEY ARE THE LARGEST MANUFACTUER OF THIS PRODUCT AN INVESTIGATION IS NEEDED. UPDATED 1/16/15 *JS
Incident date: May 8, 2014
HYDRAULIC LEVELING JACKS CONTINUED GOING UP AND DOWN MAKING IT UNSAFE TO DRIVE. MANUFACTURING COMPANY (LIPPERT LCI), REFUSES TO REPAIR UNDER WARRANTY OR ACKNOWLEDGE DEFECT. HE PROBLEM HAS BEEN ONGOING SINCE LAST SEPTEMBER. THIS IS A DANGEROUS SITUATION AND SINCE THEY ARE THE LARGEST MANUFACTUER OF THIS PRODUCT AN INVESTIGATION IS NEEDED. UPDATED 1/16/15 *JS
Incident date: May 6, 2014
VISIBILITY IS BLOCKED BECAUSE OF A CENTER STRIP IN THE DRIVERS SIDE WINDOW. THE POSITION OF THE MIRROR IS WRONG IT SHOULD BE MOVE AHEAD 6" SO THE DIVIDER STRIP IN THE WINDOW DOES NOT BLOCK VIEW OF UP COMING TRAFFIC AND IT MAKE IT VERY HARD TO BACK UP YOU MUST SIT WAY FORWARD IN THE SEAT TO BE ABLE TO SEE THE MIRROR CLEARLY. VERY HAZARDOUS. THIS SITUATION CAN BE THE CAUSE OF PULLING OUT TO PAST AND... Read more
COACHMEN
FREELANDER
(2010) — TIRES
Apr 15, 2014
Incident date: Jun 28, 2013
TL* THE CONTACT OWNS A 2011 COACHMAN FREELANDER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT DRIVERS TIRE WENT FLAT WITHOUT WARNING. THE TIRE WAS REPLACED WITH A NEW TIRE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13T012000 (TIRE). THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND STATED THE CONTACT WOULD NOT BE REIMBURSED FOR REPLACEMENT ... Read more
COACHMEN
FREEDOM EXPRESS
(2013) — SERVICE BRAKES, ELECTRIC
Mar 4, 2014
Incident date: Sep 21, 2013
GREASE DETECTED ON BRAKE LININGS: FURTHER DETAILS IN ODI FILES. UPDATED 03/07/14*LJ UPDATED 03/18/2014 *JS UPDATED 06/10/14*LJ THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED 3 TIMES. UPDATED 06/16/2014 *JS
COACHMEN
SPORTSCOACH ELITE
(2007) — EQUIPMENT
Feb 26, 2014
Incident date: Oct 2, 2013
TL - THE CONTACT OWNS A 2007 COACHMEN SPORTCOACH ELITE EQUIPPED WITH A NORCOLD REFRIGERATOR. THE CONTACT STATED THAT THE HINGE ON THE REFRIGERATOR DOOR WAS DEFECTIVE CAUSING THE DOOR TO COMPLETELY DETACH WHEN IT WAS OPENED. THE CONTACT MENTIONED THAT THE DOOR DETACHED AND FELL ON SOMEONE ELSE'S FOOT AND FRACTURED HER TOE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE REFRIGERATOR WAS NOT ... Read more
1 injured