Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 614 complaints for COACHMEN
Incident date: Jun 29, 2024
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW updat... Read more
Incident date: Jun 29, 2024
The contact owns a 2019 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated and remained illuminated. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there was coolant intrusion into cylinder #2, causin... Read more
Incident date: Jul 6, 2024
Warning lights keeps coming up. Back up camera don't always work. Screen won't turn on when driving. Charge port open when driving. Also brake rattling noise from the brake pedal when coming to a stop.
Incident date: Jun 5, 2024
The passenger sliding door does not open when it automatically opens. It doesn't matter which button you press to open the passenger sliding door, when it opens and slides back, it does not fully open and does not stay open. As it gets close to the rear, it makes the warning beeping sound then begins to close, causing it to be inoperable and not properly function as it's suppose to.
COACHMEN
FREEDOM EXPRESS
(2021) - ENGINE
May 30, 2024
Incident date: May 27, 2024
TSB22-2089 Issue: Some 2015-2022 F-150, 2017-2022 Super Duty and 2018-2022 Expedition/Navigator vehicles may exhibit poor air conditioning (A/C) performance, loss of airflow and/or engine cooling fans running continuously from high A/C pressures. This concern may be from the evaporator freezing up due to the evaporator temperature sensor being biased. To correct the condition, follow the Service ... Read more
COACHMEN
FREEDOM EXPRESS
(2021) - ENGINE
May 30, 2024
Incident date: May 27, 2024
I had a complete engine failure. The car had a loud knock sound and the engine shut off leaving the car inoperable.
Incident date: Apr 22, 2024
The contact owns a 2012 Nissan Frontier. The contact stated while driving at approximately 40 MPH, the vehicle stalled. The contact stated that the steering was difficult to turn. The contact stated that the check engine warning light was illuminated. The contact pulled over and stopped the vehicle. The contact shifted into park(P); however, several attempts were needed to restart the vehicle. The... Read more
Incident date: Apr 25, 2024
vehicle will randomly shutoff. example coming off the interstate and off the exit ramp and accelerating into traffic vehicle with completly die, no power steering or power brakes. after pulling off the road the vehicle will restart and run normally. may not happen again for several weeks. dealer had performed recalls and cannot duplicate issue
Incident date: Jan 11, 2024
Leaking antifreeze from t clamp with quick connects
Incident date: Jan 11, 2024
Its the LCM L(IGHT CONTROL MODULE)...HEAD LIGHTS went out on me one night coming down [XXX] causing me to wreck in a ditch and hitting a light pole INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
1 injured
COACHMEN
LEPRECHAUN
(2020) - FUEL/PROPULSION SYSTEM
Oct 17, 2023
Incident date: Aug 2, 2023
Very strong gas smells coming from under the hood. After driving a few miles, fumes enter the passenger compartment. Had to stop parking it in our garage for fear of a fire before I could get it into the dealer. I've been told it's a fuel leak associated with the fuel rail system. I'm 20 days past my warranty and only at 29,000 miles. It's a nearly $2000 fix. GM was aware of the problem in 2... Read more
COACHMEN
FREELANDER
(2023) - ELECTRICAL SYSTEM
Oct 6, 2023
Incident date: Jun 6, 2023
Fuel gauge instrument will sometimes show jumbled letters/numbers or be completely blank. Upon driving for a while it will go back to normal. Not able to recreate on command so the dealership will not help me other than charge me to look at it without guarantee they will fix it since they won’t be able to recreate it. I looked online many people are also complaining about this issue and had to h... Read more
COACHMEN
FREELANDER
(2023) - VEHICLE SPEED CONTROL
Oct 6, 2023
Incident date: Jun 6, 2023
While pulling into a parking spot and coming to a halt, I put the car into park mode. My foot was still on the brake. Instantly the engine went into "overdrive" and lurched forward over a parking curb and through heavy brush and finally came to a stop after hitting a pine tree. The engine was still screaming and the tires still spinning until I hit the off button. I had my foot on the brake the en... Read more
Crash
Incident date: Sep 29, 2023
This vehicle has had numerous electrical issues, culminating in the need for three batteries in a six year. Period. From day one there were electrical issues with the auto stop start and the car in one occasion the battery completely died. Honda was unable to identify the issue and electrical issues. Continue to happen. in the last 18 months I’ve had numerous occasions where this auto stop sta... Read more
Incident date: Sep 23, 2023
I turn on the car and there is no screen and even the radio will be on playing sound at times but no screen nor do any buttons control it then suddenly comes on when driving Happened a few times but now im sure something is malfunctioning .Now My back up camera screen went black while backing out of my driveway I damaged my home pvc fence and my right fender was damaged as well in this incident I... Read more
Crash
Incident date: Sep 2, 2023
I am writing this complaint to bring up the melting dashboard on my 2020 Silverado. I took my vehicle to Beaver Chevrolet in Jacksonville ,FL and they identified that there is an issue with my dashboard. However, they refused to fix or replace it. The service manager check his personnel vehicle and confirmed that his is sticky as well. My co-worker who owns a 2020 GMC Sierra also has a sticky dash... Read more
Incident date: Sep 4, 2023
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in p... Read more
Incident date: Sep 4, 2023
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in p... Read more
Incident date: Jul 28, 2023
A common problem, which mine has, is a growl in the rear end at around 30mph. In forums I have seen people get a software update to fix, but it just changes the problem to around 50mph. If I drive with the traction control button off, or put it into manual mode, the sound goes away. On the forums the only fix is to replace the entire rear end. It's done this since I got it at about 20,000 miles. ... Read more
Incident date: Apr 12, 2023
Frame has multiple holes in it up front near the cab mounts, dealer told me it doesn’t qualify for a new one or the frame recall that was sent out once even tho google says 15 years after manufacture date, 2010 and it’s not 2025 so I should still qualify. The frame damage was found upon a yearly state inspection so I’m not sure how it passed the first time.
Incident date: Apr 12, 2023
When going backwards, backup camera doesn’t work, either it becomes purple color or it shakes, then it works again, this happens occasionally and it increases risk of accident while going backwards
Incident date: Apr 12, 2023
In late March 2023, my wife's 2014 Chevy Equinox was take to a store, and when she returned the car was dead and would not start. Not a single warning light or indicator went off on her way there. She called our local mechanic, who towed it to their shop and after diagnosing the problem told her the engine was dead from burning up every bit of oil in it. We have tried to 5 months to write and ta... Read more
Incident date: Oct 15, 2022
Vehicle had oil change & filter service done on April 27, 2023 for the purpose of hoping the service would rectify an Oil Pressure Sensor Light illuminated on the dashboard. It did not. Sensor was subsequently replaced by the dealer. Vehicle taken into the dealership today (September 2, 2023) for Pennsylvania State Inspection and Emissions, along with another oil change service. Dealer technician ... Read more
Incident date: Aug 30, 2023
On 22 and 25 August my vehicle came to an abrupt stop with a Pre Collision Braking Displayed in a rectangular box in the center of my dash. The hard breaking and warning display happened for only 1-2 seconds. There were no driver or passenger physical injuries other than being startled and upset with the vehicle coming to such an abrupt stop with no other vehicles, debris, or obstructions on the... Read more
Incident date: Jul 2, 2023
Alternating multiple System Problem messages lit up the Dashboard & a bell sounded. Took car to Honda dealer, diagnosis was faulty fuel injection system which needed to be replaced ( cost estimate $1500). Was told Parts are on back order, won’t be in for 4-6 weeks. Dealer advised not to drive vehicle. Dealer would not offer a loaner.
Incident date: Jun 3, 2023
Vehicle fails to charge at full level 2 charging speeds. When set to 48 amps the vehicle quickly reaches a high AC inlet temperature and stops the charging. When lowered to 38 amps the vehicle charges for longer but eventually reaches the high AC inlet temperature and once again stops charging. Level 2 charging must be set to a low max of around 32 amps to successfully charge the car without it st... Read more
Incident date: Jun 14, 2023
My wife was out this morning meeting friends for coffee. She gave a friend a ride home and she noticed a crack in the windshield on the drivers side. There was no indication that it was hit with a rock or anything else. I see that there was a lawsuit against Subaru for defective windshields.
Incident date: Mar 1, 2023
The contact owns a 2015 Kia Optima. The contact stated that while the vehicle was idling at a traffic light, the vehicle lost motive power and stalled. The contact was able to restart the vehicle and move to the side of the road where the vehicle stalled again. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the engine had failed and needed to be replaced. The ve... Read more
Incident date: Aug 20, 2022
I was driving on the freeway, at the speed limit, cruising along. Then all of a sudden, my vehicle starts to decelerate from 65 MPH and I push the gas, thinking I must have let up too much on the pedal. However, that only causes the RPM to drastically rise with NO change in my speed. I thankfully managed to maneuver from the far left lane to the freeway shoulder on the far right. The whole time, m... Read more
COACHMEN
LEPRECHAUN
(2019) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Feb 1, 2023
Incident date: Dec 1, 2022
The contact owns a 2016 Ram 3500. The contact stated while driving at an undisclosed speed, the vehicle became difficult to drive. The check engine and MIL warning lights were illuminated. The contact stated that the vehicle was taken to the local dealer where it was diagnosed and determined that the turbo actuator needed to be replaced. The vehicle was repaired, but the failure persisted. The man... Read more
COACHMEN
GALLERIA
(2018) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK
Oct 31, 2022
Incident date: Oct 23, 2022
The straps that hold the water tank broke while I was driving on the highway. It could have caused me to have an accident.
Incident date: Oct 23, 2022
The straps that hold the water tank broke while I was driving on the highway. It could have caused me to have an accident.
COACHMEN
FREEDOM EXPRESS
(2021) - TIRES:TREAD/BELT
Oct 17, 2022
Incident date: Sep 7, 2022
The tire size: ST225/75R15. Purchased on 06/21/2021. With less than 2500 miles we blew out drivers side rear. Upon checking other tires, the passenger rear tread was separated from core, replaced both rear tires in Grand Junction, CO, 09/07/2022. On 09/17/2022, the passenger front tire blew, causing damage to the trailer, removing the fender skirt and damage to te body structure around the wheel w... Read more
COACHMEN
CROSS COUNTRY
(2017) - FUEL/PROPULSION SYSTEM
Oct 8, 2022
Incident date: Oct 5, 2022
On our 2017 Coachman Cross Country Motorhome with a Cummings motor and Freightliner chassis with 13000 miles we are experiencing our 4 time with DEF system failure The first 2 times the Motorhome was under warranty and had to be towed to a Freightliner repair facility. On October 6, 2021 on our way to Mississippi lights came on for the DEF sensor with a light saying to shut the engine off We made ... Read more
COACHMEN
FREEDOM EXPRESS
(2015) - STRUCTURE:FRAME AND MEMBERS
Aug 28, 2022
Incident date: Feb 12, 2022
The Lippert frame on our 2015 Coachman Freedom Express has cracks of the frame near the tires. There are also multiple spider cracks throughout the frame. Lippert says they aren't responsible for anything since the unit is over 5 years old. There are campers 30 years old out on the road. How can you only cover a frame for 5 years for structural defects?
COACHMEN
FREEDOM EXPRESS
(2015) - STRUCTURE
Aug 28, 2022
Incident date: Feb 12, 2022
The Lippert frame on our 2015 Coachman Freedom Express has cracks of the frame near the tires. There are also multiple spider cracks throughout the frame. Lippert says they aren't responsible for anything since the unit is over 5 years old. There are campers 30 years old out on the road. How can you only cover a frame for 5 years for structural defects?
COACHMEN
FREEDOM EXPRESS
(2015) - UNKNOWN OR OTHER
Aug 28, 2022
Incident date: Feb 12, 2022
The Lippert frame on our 2015 Coachman Freedom Express has cracks of the frame near the tires. There are also multiple spider cracks throughout the frame. Lippert says they aren't responsible for anything since the unit is over 5 years old. There are campers 30 years old out on the road. How can you only cover a frame for 5 years for structural defects?
COACHMEN
FREEDOM EXPRESS
(2019) - WHEELS:HUB
Jul 9, 2022
Incident date: Jul 7, 2022
Pulling out of camping park noticed wheel leaning outward. Pulled off wheel and noticed axel, wheel bearing and hub damaged along with two cracks in frame. RV only 3 years old.
Incident date: Jun 9, 2022
The contact owns a 2017 Coachmen Mirada Motorhome built on a 2016 Ford F53 Motorhome chassis. The contact stated that while driving at an undisclosed speed, the carbon monoxide alarm alerted him that there were carbon monoxide fumes inside the RV. Upon inspection, the contact noticed that there was a hole in the firewall caused by exposed engine wires that were not sealed. The dealer was made awar... Read more
COACHMEN
SPORTSCOACH
(2021) - SERVICE BRAKES
May 3, 2022
Incident date: Nov 26, 2021
The contact owns a 2021 Coachman Sportscoach. The contact stated that while driving an abnormal noise was heard coming from the rear wheels. The selling dealer was contacted and stated that the issue was a Freightliner issue. The vehicle was taken to a Freightliner dealer that did not diagnose the failure. The contact stated that the failure continued. The recreational vehicle was taken to an inde... Read more
Incident date: Mar 20, 2022
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not isolated to rear wheel speed sensors. At 11k miles, 500 miles from home, another wheel speed sensor w... Read more
Incident date: Mar 20, 2022
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not isolated to rear wheel speed sensors. At 11k miles, 500 miles from home, another wheel speed sensor w... Read more
Incident date: Mar 20, 2022
This Coachmen Prism 2150CB motorhome, built on a 2018 Mercedes Sprinter 3500 chassis, is now going back to the dealer a third time for the same problem. First time, rear wheel speed sensors were replaced while in for other service as a part of a recall. No big deal. But apparently the issue is not isolated to rear wheel speed sensors. At 11k miles, 500 miles from home, another wheel speed sensor w... Read more
COACHMEN
CHAPARRAL LITE
(2020) - EQUIPMENT
Feb 9, 2022
Incident date: Feb 4, 2022
The contact owns a 2020 Coachmen Chaparral Lite RV. The contact stated while the RV was stationary, the grey water tank detached from the RV. The contact spoke to the local dealer and made them aware of the failure. The RV was not repaired. The manufacturer was not contacted.
COACHMEN
FREEDOM EXPRESS
(2015) - SUSPENSION
Jan 31, 2022
Incident date: Jan 1, 2022
This RV trailer was being towed on an Interstate Highway when the right side (curbside) rear spring hanger detached from the I-beam. The right rear axle, of this double-axle trailer, shifted forward causing the rear tire to grind into the front one. Fortunately, the right middle and front spring hangers held the axles somewhat in place and the truck&trailer coasted safely onto the shoulder. Althou... Read more
Incident date: Mar 20, 2021
The contact owns a 2021 Coachmen Mirada RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Mar 20, 2021
The contact owns a 2021 Coachmen Mirada RV. The contact received notification of NHTSA Campaign Number: 21V202000 (Suspension, Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Sep 17, 2021
Motor coach trip from St Louis to Austin TX 17SEP 2021. Once parked, owner noted that inside left rear tire on driver side had no tread on it. Tires were as received when motor coach was purchased in January 2021. Owner was able to locate a tire for replacement and mobile service to mount and install. Technician immediately noted that the treadless tire did not match the tire size of the other f... Read more
Incident date: Oct 6, 2021
The contact owns a 2018 GMC Acadia hauling a 2021 Coachman Clipper travel trailer. The contact stated that while driving at 50 mph, the contact hit a bump in the road and the travel trailer detached from the vehicle. The contact depressed on the brake pedal after hearing a loud noise and the travel trailer crashed and damaged the vehicle's rear bumper. Prior to the failure, the contact had properl... Read more
Crash
Incident date: Aug 23, 2021
My motorhome does not have an emergency escape window.