Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Mar 7, 2023
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car ... Read more
Incident date: Mar 7, 2023
Transmission doesn’t shift smoothly and often slams into second gear from first very hard. Downshifting on rare occasions shifts to a lower gear before necessary causing rpms to go from 2800-3000 up to 4500-5000. I have to touch the gas real quick to upshift. Also brakes seem to require extra strength to engage if hard braking is required. Like the booster is not reacting properly.
Incident date: Mar 7, 2023
Transmission doesn’t shift smoothly and often slams into second gear from first very hard. Downshifting on rare occasions shifts to a lower gear before necessary causing rpms to go from 2800-3000 up to 4500-5000. I have to touch the gas real quick to upshift. Also brakes seem to require extra strength to engage if hard braking is required. Like the booster is not reacting properly.
Incident date: Mar 7, 2023
I have tried to get a remedy for the major recall and Chrysler is being unresponsive. I can’t let my young family use the car until this is fixed and Chrysler won’t help so what do I do?
Incident date: Mar 2, 2023
The Radio/Display is in a never-ending updating loop and the screen becomes very bright at the start of the update loop. In which cause temporary blindness at night while driving.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — STEERING
Mar 7, 2023
Incident date: Sep 20, 2022
The contact owns a 2013 Ford Escape. The contact stated that upon starting the vehicle, the power steering failed to operate as needed. The contact stated that an unknown warning light was illuminated. The contact stated that excessive force was needed to steer the vehicle back to the residence. Upon restarting the vehicle, the power steering returned to normal functionality. Neither the dealer no... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — SERVICE BRAKES
Mar 7, 2023
Incident date: Mar 6, 2023
Car jerks to the left on left curves above 30 mph and when going over bumps, this happens with drive assist features both enabled and disabled. On braking the car stutters. Oscillating sound heard from right front side.
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Mar 7, 2023
Incident date: Mar 6, 2023
Car jerks to the left on left curves above 30 mph and when going over bumps, this happens with drive assist features both enabled and disabled. On braking the car stutters. Oscillating sound heard from right front side.
Incident date: Mar 4, 2023
First intermittent ticking from engine.Then sudden loud exhaust noise at 15,000 miles. Hemi engine known to have rusted bolts/cracked manifolds in past. Recall?
Incident date: Mar 4, 2023
we own a Nissan NV 200 that was getting an air bag error light on the dashboard. We took it to a local nissan dealership in Dayton NJ who said the airbag sensor under the passenger front seat was damaged and the seat will get stuck because since it came loose from it support it looks like it got stuck int he seats track. Nissan is saying the driver did this but it is protected by a drawer and two ... Read more
Incident date: Mar 4, 2023
While traveling at full highway speed, the Pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern
Incident date: Mar 7, 2023
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
Incident date: Mar 7, 2023
Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.
Incident date: Mar 7, 2023
when slowing to make a turn the vehicle turned off and engaged the parking brake on its own. I had to disengage the parking brake before starting the vehicle again. I did not have a problem after that but I worry about it happening again. There was no warning to indicate anything was wrong beforehand and no indication of an issue after restarting the car.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — STEERING
Mar 7, 2023
Incident date: Jan 23, 2023
BRAND NEW VEHICLE PURCHUSED OFF SHOW ROOM FLOOR WITH 4 MILES ON IT. 3 MONTHS AFTER OWNERSHIP, WHEN PUSH TO START THE CAR. THE STEERING WHEEL WILL LOCK UP, UNABLE TO DRIVE AND A SYSTEMS CHECK WILL DISPLAY ON THE DASH. IT DOES NOT STOP, UNTIL YOU TURN THE CAR OFF AND ON SEVERAL TIMES, WITH NO SET AMOUNT OF TIMES UNTIL THE CAR IS DRIVABLE AGAIN. THE CAR HAS BEEN BROUGHT TO KIA SEVERAL TIMES FOR SERVI... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ELECTRICAL SYSTEM
Mar 7, 2023
Incident date: Jan 23, 2023
Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ENGINE
Mar 7, 2023
Incident date: Jan 23, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to ... Read more
Incident date: Mar 6, 2023
My car will not got out of gear without pressing the shift lock release button.
Incident date: Mar 6, 2023
At 57000 miles, our SUV suddenly displayed a warning of “emission control problem”. Within a few miles of that, the car displayed virtually every warning message it has… something in the range of 20 different alarms. The onboard computer showed the problem to be 1 cylinder running too lean. The fix was to replace the fuel injector on that cylinder, but Honda now only sells the injector in... Read more
Incident date: Mar 6, 2023
The front passenger door panel has separated at the top leaving an open gap between the window and the door. It appears that the rubber molding was not manufactured properly and as heat from the sun warms up the molding, it deforms, pulls up and separates. The problem has continued to worsen over time and is approaching the door locking mechanism. It is also now possible for water to get to the in... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ENGINE
Mar 6, 2023
Incident date: Jul 21, 2022
The contact owns a 2007 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled with the power steering and braking functions inoperable. There was no warning light illuminated. The vehicle was towed to the residence. The contact stated that after retrieving the vehicle, he became aware that the fuel module was defective. The vehicle was repaired. The contact... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
Mar 6, 2023
Incident date: Jul 21, 2022
The contact owns a 2007 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled with the power steering and braking functions inoperable. There was no warning light illuminated. The vehicle was towed to the residence. The contact stated that after retrieving the vehicle, he became aware that the fuel module was defective. The vehicle was repaired. The contact... Read more
Incident date: Mar 3, 2023
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle he heard an abnormal knocking sound coming from the engine. The contact stated that the knocking sound was heard while driving the vehicle at various speeds. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the cam pha... Read more
Incident date: Mar 3, 2023
The contact owns a 2021 Tesla Model Y. The contact stated that her husband was attempting to drive from a stationary position and depressing the accelerator pedal, the vehicle stalled. The contact stated that no warning light was illuminated. The contact experienced the failure three times. The contact took the vehicle to the local dealer; however, the mechanic was unable to duplicate the failure.... Read more
Incident date: Mar 3, 2023
Hello we had a complete shut down at 5 pm Friday at an intersection this past weekend. While at the light, the car just 'shut off'. The van did start back up with in 2 minutes. There are no engine, battery, etc. warning lights currently displayed. This has happened twice with in the past 6 month. Main battery and auxiliary are both new. All connections are torqued to spec. Very dangerous sit... Read more
Incident date: Feb 6, 2023
My wife was driving the car with her 2 friends on highway left lane , all the sudden the engine light flash and the engine was stalling (cannot accelerate). She was driving 55mph before , all the sudden she only can driving 20mph even she gas up. Luckily she was able to pull over to the right lane and parked on the right side zebra lane. Then I went to help my wife I was only 5-10 minutes from w... Read more
Incident date: Feb 6, 2023
My wife was driving the car with her 2 friends on highway left lane , all the sudden the engine light flash and the engine was stalling (cannot accelerate). She was driving 55mph before , all the sudden she only can driving 20mph even she gas up. Luckily she was able to pull over to the right lane and parked on the right side zebra lane. Then I went to help my wife I was only 5-10 minutes from w... Read more
Incident date: Jan 21, 2023
the frame is rusting out over the right rear wheel. it had the frame spary ,but iti is still rusting out
Incident date: Feb 20, 2023
When it rains, the lights inside start flashing, it throws a check engine light and error messages about chasis control and braking system, the lights inside flicker, turnsignals and flashers stop working, the car goes into limp mode and you can't turn the car off .
Incident date: Feb 20, 2023
When it rains, the lights inside start flashing, it throws a check engine light and error messages about chasis control and braking system, the lights inside flicker, turnsignals and flashers stop working, the car goes into limp mode and you can't turn the car off .
Incident date: Mar 4, 2023
My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month... Read more
Incident date: Mar 4, 2023
My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month... Read more
Incident date: Feb 13, 2022
I am requesting that NHTSA issue a recall for the known defect and serious safety hazard for the 2007 Chrysler Pacifica. These vehicles need to be recalled effective immediately and removed from our highways. The engine cradle rot poses a a risk for accidents and the manufacturer is privy to these problems and had legal action taken against them for a similar notification of different years. The 2... Read more
Incident date: Feb 13, 2022
I am requesting that NHTSA issue a recall for the known defect and serious safety hazard for the 2007 Chrysler Pacifica. These vehicles need to be recalled effective immediately and removed from our highways. The engine cradle rot poses a a risk for accidents and the manufacturer is privy to these problems and had legal action taken against them for a similar notification of different years. The 2... Read more
Incident date: Feb 13, 2022
I was driving my van and the dash board turns on and off several times. It starts to light all lights while I'm driving. It was a scary situation while im driving my vans brakes while I'm in the freeway. This has happened several times. I also had my vehicle not turn on at all It stays locked and the dash boards says come error code. My vehicle jerks randomly and feels its gonna shut off. Had to... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — STEERING
Mar 3, 2023
Incident date: Mar 2, 2023
When trying to keep the vehicle traveling straight, the steering seems to stick and then suddenly release once more force is applied to the steering wheel. This causes an over correction in steering and requires the driver to quickly correct in the opposite direction to avoid going in to the next lane.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ENGINE AND ENGINE COOLING
Mar 3, 2023
Incident date: Mar 2, 2023
The contact owns a 2016 Ford Explorer. The contact stated that coolant was leaking from the vehicle. While driving at an undisclosed speed, the vehicle stalled and left her stranded on the highway. The engine overheating message was displayed. The contact removed the coolant cap and noticed that the coolant reservoir was empty. The contact added more coolant and a stop leak solution. The vehicle w... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mar 2, 2023
Incident date: Feb 27, 2022
The contact owns a 2014 Ford Focus. The contact stated while driving at slow speeds, the transmission overheated and failed to allow the vehicle to accelerate. The vehicle was taken to the dealer to be diagnosed and produced code: P0805 P0809. The contact was informed of Manufacturer Recall Number: 19N08 (PCM). The vehicle was repaired; however, after the vehicle was retrieved, the failure recurre... Read more
CHRYSLER
TOWN AND COUNTRY
(2015) — SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Mar 2, 2023
Incident date: Feb 27, 2022
The contact owns a 2018 Ram 3500. The contact stated while driving at an undisclosed speed, a message stating that the anti-lock brake system (ABS) needed servicing was displayed. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The part was replaced; however, the failure reoccurred appro... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — VEHICLE SPEED CONTROL
Mar 2, 2023
Incident date: Jan 1, 2022
It seems like this is a common problem if you search "tesla phantom braking," which very obviously needs a solution. I commonly experience the phantom braking when there is a shadow like passing under a bridge. The car will slam on the brakes thinking the shadow is another car, which is obviously extremely dangerous especially on the highway. A simple solution would be to add a legacy cruise contr... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) — POWER TRAIN
Mar 2, 2023
Incident date: Dec 30, 2022
Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ELECTRICAL SYSTEM
Mar 1, 2023
Incident date: Mar 1, 2023
2023 02 28, 36410 miles - Engine oil burning smell entering the cabin of the car, oil leaking from engine. No warning lights. Diagnosed by Mazda dealer as a cracked cylinder head, will be repaired under warranty. Discovered Service Alert #SA-013/22 that applies to this defect. 2023 02 23, 36,389 miles - Car in for an oil change under extended service program at Mazda dealer. Dealer discovered the... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — ENGINE
Mar 1, 2023
Incident date: Mar 1, 2023
2023 02 28, 36410 miles - Engine oil burning smell entering the cabin of the car, oil leaking from engine. No warning lights. Diagnosed by Mazda dealer as a cracked cylinder head, will be repaired under warranty. Discovered Service Alert #SA-013/22 that applies to this defect. 2023 02 23, 36,389 miles - Car in for an oil change under extended service program at Mazda dealer. Dealer discovered the... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — LANE DEPARTURE: BLIND SPOT DETECTION
Mar 1, 2023
Incident date: Feb 12, 2023
Backup camera faulty shows blurry screen when putting truck in reverse also sometimes shows no picture and just different colors on screen. 2019 F150, 20k miles.
CHRYSLER
TOWN AND COUNTRY
(2015) — VISIBILITY/WIPER
Mar 1, 2023
Incident date: Jan 21, 2022
Wipers will slow down during constant on operation is selected, in low and high speed mode. They wipe as normal for 30-45 seconds, then start a slow speed wipe (in high or low, both slow to a crawl) for 2-3 wipes, then stop completely until the switch is changed to another setting. Then the cycle repeats. Makes driving in anything more than a drizzle challenging to see while constantly fiddling wi... Read more
Incident date: Jan 8, 2022
I was driving down a clear road going between 43-45 mph, wasn't raining nor snowing, I didn't get to close to the edge and there wasnt any traffic. My car out of nowhere started to shake as it powered down on me. I saw my little information screen by my pedometer and it was lit up red like if I were to manually apply the emergency brakes. I got it serviced three times since then. Now I see all the... Read more
Incident date: Feb 28, 2023
Received notification vehicle is in deep sleep mode though vehicle was driven yesterday.
Incident date: Feb 28, 2023
The contact owns a 2016 Ram 2500. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V821000 (Power Train). The contact stated that while the vehicle was turned off with the key out of the ignition, the vehicle rolled backward and crashed into some trees. Additionally, the contact was able to move the gear shifter while the vehicle was turned off. The contac... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Feb 28, 2023
Incident date: Feb 27, 2023
I have a 2015 Honda Accord Crosstour, that was purchased in June 2022and since November 2022 , every few attempts, the car fails to start and, at times, grinds. This is a known problem under Honda Service Bulletin 16-002. I expect for the problem to be fixed and it has not. The starter was replaced, and it is still doing it. There is a second part to attempt to fix the problem, but Honda will no... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — ELECTRICAL SYSTEM
Feb 28, 2023
Incident date: Feb 27, 2023
I have a 2015 Honda Accord Crosstour, that was purchased in June 2022and since November 2022 , every few attempts, the car fails to start and, at times, grinds. This is a known problem under Honda Service Bulletin 16-002. I expect for the problem to be fixed and it has not. The starter was replaced, and it is still doing it. There is a second part to attempt to fix the problem, but Honda will no... Read more