Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
TOWN AND COUNTRY
(2014) - TIRES:TREAD/BELT
May 21, 2023
Incident date: May 16, 2023
The problem is that the tires all six of them are needing to be replaced, A mechanic pointed out the tires are rotting from the sides and should not be driven at all. The dealership said the registration and license plate would be mailed but i am wondering how did it pass inspection? These tires are not is safe condition to be driven especially on highway. Why can a dealership sell a vehicle tha... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SEAT BELTS
May 20, 2023
Incident date: Mar 13, 2023
I had my vehicle serviced and was informed the front passenger seat belt displays on the dash that there is a problem with the seat belt. The display shows a (ball/circle) figure on the seat belt symbol.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VEHICLE SPEED CONTROL
May 20, 2023
Incident date: Mar 13, 2023
Car accelerated on its own, with no pedal pressure. My right foot was on the mat
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - SEATS
May 20, 2023
Incident date: Mar 13, 2023
The active headrest deployment activated but our vehicle did not experience any collision that should have activated this feature. This happened while the vehicle was stopped.
Incident date: Apr 15, 2023
There is stickiness in the steering. When driving on the highway in a straight direction, there is an initial resistance or stickiness to turn the wheel from the neutral position.
Incident date: Apr 15, 2023
Electric assisted power steering failure. No warning lights, no warning of failure whatsoever. Unable to steer vehicle while driving. Problem was confirmed by mechanic that the steering rack needed replacement.
Incident date: Apr 15, 2023
I was T boned on the driver then hit a pole. NO AIRBAGS deployed. I was traveling around 45 mph. Other vehicle speed unknown
Crash
1 injured
Incident date: May 18, 2023
While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.
Incident date: May 18, 2023
While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.
Incident date: May 18, 2023
While in Dallas TX on Feb 23 2023 I took my car to dealer air bag light came on. Issue was seat belt sensor defective part number 95B 881 256 BA repair set seat occupancy sensor. Found out there are several Macan GTS 2018 same problem.
Incident date: Apr 19, 2023
It was explained to me that since the Back rear seat in the Volvo XC60 seatbelt had a fault that it alerted the SRS airbag system. In event of a crash the airbags in my car would not deploy and that the only remedy was to replace the entire seatbelt in the Volvo. To prove this point I took my car in to a Volvo dealership and the technicians offered the fix as the only way my cars airbags would wo... Read more
Incident date: May 16, 2023
THE PANEL NEAR THE SUNROOF CONTROL BUTTONS AND LIGHTS HAS A LEAK. IT LEAKS WATER EVERYTIME IT RAINS OR DURING A CAR WASH. MY SAFETY AND OTHER SAFETY ARE PUT AT RISK BECAUSE THIS WATER LEAK IS COMING OUT OF MY LIGHTS AND OTHER ELECTRICAL CORDS FROM ABOVE. THIS IS A POTENTIAL FIRE HAZARD. THIS PROBLEM HAS BEEN REPORTED BY OTHERS BUT NO RECALL HAS FORMED FOR THIS MAJOR ISSUE. THERE ARE NO WARNINGS OR... Read more
Incident date: May 16, 2023
The contact owns a 2004 Honda CR-V. The contact stated that after entering the vehicle, the power lock would not engage on the passenger’s side front door. The contact stated that the failure was intermittent however, had gradually become constant and all the door locks failed to operate as needed. The contact stated that the battery would be drained by the door lock actuators and had to be repl... Read more
Incident date: May 18, 2023
I was traveling behind a propane truck, that was going to make a right turn. I disengaged the adaptive cruise control by tapping on the break. I began coasting to a stop, suddenly the car began accelerating again with no warning. I was forced to make the turn with the propane truck and side swiped the truck in the process.
Crash
Incident date: May 17, 2023
Good day i hope this finds you well. While I'm driving my air bag light comes on and off around certain corners and such..I have been told it means my air bag won't work if I'm in an accident. It definitely freaks me out knowing I could or couldn't be ok in an accident. I'm not sure what to do about this..I bought my hyundai elantra from a personal sale so there probably isn't anything I can do b... Read more
Incident date: May 17, 2023
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
Incident date: May 1, 2023
Replaced catalytic converter been to the shop twice. It keeps having reoccurring issue of not wanting to accelerate, won’t go over 54, wont go over 2000 rpm, stalls and misfires. My neighbor has same model and year and just had to replace catalytic converter as well.
Incident date: May 1, 2023
Replaced catalytic converter been to the shop twice. It keeps having reoccurring issue of not wanting to accelerate, won’t go over 54, wont go over 2000 rpm, stalls and misfires. My neighbor has same model and year and just had to replace catalytic converter as well.
Incident date: May 1, 2023
The contact owns a 2017 Kia Sorento. The contact stated that after a routine oil change was performed, a month later the oil warning light illuminated. Upon inspection, the dipstick displayed that a quart of oil was needed. The contact stated that after adding oil, the oil light turned off. The vehicle was then taken to an independent mechanic where it was inspected, and the mechanic informed the ... Read more
Incident date: May 1, 2021
The contact owns a 2012 Chevrolet Impala. The contact stated that on three separate occasions, while driving in the rain, the steering wheel seized. Additionally, upon starting the vehicle, the key failed to release from the ignition. The TPMS warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the starter needed to be replaced. The v... Read more
Incident date: May 16, 2023
1-)I was driving 30 mph and the car stoped 2-) The motor oil consuming very fast 2000 m 3-) The backup cámara is not working
Incident date: May 16, 2023
1-)I was driving 30 mph and the car stoped 2-) The motor oil consuming very fast 2000 m 3-) The backup cámara is not working
Incident date: May 16, 2023
purchased 2020 Ford F-150 XL. Ford, New condition, Ford held the truck back for a wiper arm recall. The repairs were made and we drove it home noticing the wipers were not parking down off the line of sight. After removing the arm to proceed to adjust to the spline I found keyways had been installed so these arms are fixed, ( Nonadjustable). This fix is not acceptable. these arms are in the way. T... Read more
Incident date: May 17, 2023
There has been an open safety recall on this vehicle for about 5 months with NO indication of how they are going to fix it or when. This is preventing me from running my business using the vehicle because the vehicle cannot have any recalls on it. I have called two Ford dealerships and contacted Ford help line several times and they do not have any solution.
Incident date: May 11, 2023
The component that failed is the lug nuts. They are swollen. Had them replaced when I got new tires in December, 2022 because mechanic could not use the ones that came with the previous tires. He said I would be driving on broken lug nuts because of how he had to take off the lug nuts that came with my Ford. On May 17/2023, took my car to A ford dealership for an oil change and inspection. They co... Read more
Incident date: May 11, 2023
We have spoken with the dealership multiple times about the safety concern of the recall on this vehicle. We have gotten nowhere with them. It is required that every vehicle have a backup camera for safety reasons and this does not work die to this recall. They are just dismissing anything and should be providing a replacement vehicle that does work until they are able to fix this problem.
CHRYSLER
TOWN AND COUNTRY
(2013) - ENGINE AND ENGINE COOLING
May 17, 2023
Incident date: May 16, 2023
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH and overtaking another vehicle, the contact heard an abnormal sound before the vehicle started to hesitate. The contact stated that the coolant warning light was illuminated. The contact stated that she parked on the side of the road and restarted the vehicle and drove slowly back to her residence. The contact took the ve... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - LANE DEPARTURE: BLIND SPOT DETECTION
May 17, 2023
Incident date: May 16, 2023
The camera system should have been apart of the recall. None of the electronics work in the console area. The backup camera goes black often and stops working.
Incident date: May 12, 2023
The camera system should have been apart of the recall. None of the electronics work in the console area. The backup camera goes black often and stops working.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - UNKNOWN OR OTHER
May 16, 2023
Incident date: Feb 4, 2023
I was shutting the door and my hand was still in the door way. Sensor failed and closed my hand into the door and latched. I had to press the open door button to get it to release my finer. I had to go to ER and orthopedic doctor, resulting in a break in two parts of my finger. If it would have been one of my small children instead of me, it would have been much worse. The only issue we have had... Read more
1 injured
CHRYSLER
TOWN AND COUNTRY
(2011) - TIRES
May 16, 2023
Incident date: Dec 24, 2022
The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - TIRES
May 16, 2023
Incident date: Dec 24, 2022
The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the... Read more
CHRYSLER
TOWN AND COUNTRY
(2011) - TIRES
May 16, 2023
Incident date: Dec 24, 2022
The contact owns a 2020 Jeep Cherokee equipped with Continental Tires, Tire Line: Conti Pro Contact TX, Tire Size: 245/40/ZR19, DOT Number: A3E4WBJC0723. The contact stated that while driving 70 MPH, the vehicle experienced a flat tire. Upon inspection, the contact discovered that the front passenger’s side tire had a blowout. The contact stated that with the assistance of a fellow motorist, the... Read more
Incident date: May 15, 2023
Brake pedal becomes hard/stiff to apply at low speed. Normally happens after driving at highway speeds.
Incident date: May 15, 2023
While crossing the rump and side walk to garage the car, as usual slowly proceed to enter the Garage but immediately the car went into extremely fast speed by itself and hit the side of the Garage, damaged the Garage wall, The garage opener, the cabinet, then hit the water softener and our other car in the front. It also smashed the bike against the wall , damaged the side wall cause a bulge to o... Read more
Crash
2 injured
Incident date: May 15, 2023
While crossing the rump and side walk to garage the car, as usual slowly proceed to enter the Garage but immediately the car went into extremely fast speed by itself and hit the side of the Garage, damaged the Garage wall, The garage opener, the cabinet, then hit the water softener and our other car in the front. It also smashed the bike against the wall , damaged the side wall cause a bulge to o... Read more
Crash
2 injured
Incident date: Mar 1, 2023
A major safety structural defect has developed in the rear axle beam. About 50 percent of the welds failed where the passenger side swing arm attaches to the rest of the axle. The lack of support ended up creating about a three inch stress crack across the width of the swing arm tube. This could have led to a complete failure of the swing arm, had I not found the problem. Had this failure occurred... Read more
Incident date: May 13, 2023
Screen in front of the driver froze. Speedometer did not change, odometer did not change, map and directions did not change, gearshift indicator did not change, clock was frozen.
CHRYSLER
TOWN AND COUNTRY
(2013) - STEERING
May 15, 2023
Incident date: May 15, 2023
Electric Power Steering failure with no cause. Power steering failed while driving on the highway.
Incident date: May 15, 2023
My 2018 ELANTRAGT was stolen due to Hundaes ineptitude and refusal to put in proper safety features. My car has been recovered but Hyundai does not have enough parts to supply this current crisis so my car will be in the shop for a minimum six weeks prior to being sent back to Hyundai dealership for the software upgrade that they are using as a fix. I don’t think this is enough on behalf of Hyun... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - STRUCTURE
May 15, 2023
Incident date: May 1, 2022
The dashboards should be subject to a recall immediately since badly reduced visibility from glare is a recipe for an accident. The defective (melting) material is so bad that if the sun hits it just right, I can hardly see anything ahead of me; it is an accident waiting to happen. I called my Mazda dealer (Gray Epperson Mazda in Cleveland, TN (423) 303-1333) but said there was nothing they could ... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - ELECTRICAL SYSTEM
May 15, 2023
Incident date: May 1, 2022
I received a recall notification from Hyundai a couple of months ago regarding an issue with the vehicle's trailer towing system that could result in a fire. Hyundai's answer to this issue is a recommendation to kept he vehicle parked outside and away from buildings. To date they have not notified me of a fix for the issue and my vehicle, myself and my home continue to be at risk. Today I check... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - AIR BAGS
May 15, 2023
Incident date: May 1, 2022
Takata recall. The contact owns a 2016 Chevrolet Traverse. The contact received notification of the NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. Additionally, the contact stated that the service air bag warning light intermittently illuminated. The dealer was notified of the failure and the contact was informed that parts were not yet... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ENGINE
May 15, 2023
Incident date: May 7, 2023
Ford built the motor with a water pump when it leaks leaks right into the crank case where the oil is so the motor seizes up and that’s what happened to my car now my car is shot
CHRYSLER
TOWN AND COUNTRY
(2012) - UNKNOWN OR OTHER
May 15, 2023
Incident date: May 7, 2023
Have token vehicle to dealer ship twice and no resolution
CHRYSLER
TOWN AND COUNTRY
(2016) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
May 15, 2023
Incident date: May 13, 2023
Backup Camera, not displaying image on dash screen. Big safety issue when parking, no visibility while backing up, viewing obstacles and parking. No the vehicle has not be inspected. No other warnings or messages prior to failure. Camera failed Friday 5/12/2023
Incident date: May 8, 2023
While driving with my family the truck gave several error messages and a check engine light. I pulled over immediately because the truck lost power and the stability control started shaking violently. I was able to safely maneuver out of traffic, but I cannot imagine what would have happened if I was on a busy highway instead of a small side street. Apparently this is an issue that has been fairly... Read more
Incident date: May 8, 2023
While driving with my family the truck gave several error messages and a check engine light. I pulled over immediately because the truck lost power and the stability control started shaking violently. I was able to safely maneuver out of traffic, but I cannot imagine what would have happened if I was on a busy highway instead of a small side street. Apparently this is an issue that has been fairly... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE
May 15, 2023
Incident date: Oct 27, 2021
The truck frame is extremely rusted. I can push my finger through multiple locations on the frame.
Incident date: May 13, 2023
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her son was making a right turn and depressing the brake pedal, the pedal went to the floorboard but failed to stop the vehicle. The contact stated no warning light was i... Read more