Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - STEERING
Jun 1, 2023
Incident date: May 31, 2023
No warning lights , electric steering failed while turning on a busy Highway. Was able to barely keep control fighting with Manual steering . Took the vehicle into independent shop and they replaced steering rack. $2500 dollars.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Jun 1, 2023
Incident date: May 31, 2023
I bought a 2011 MB S400 last year. Everything was good till 3 months ago. I smelled a very bad gas leak one day and it gets worse after I fuel my thank. Nobody wants to seat my car after I buy a gas. I realized there is a gas on my driveway under my passenger seat. When I googled it, there is a recall for MB W221 for 2011 models because of the Fuel Filter parts problem. It's not designed for the h... Read more
Incident date: May 18, 2023
There is a black shadow/blotch/blob in the driver side headlight. This blob bounces with the headlights depending on road condition. It is extremely distracting when driving at night. I live in an area with minimal streetlights and am often on dark, country roads with abundant wildlife. This blob both obscures my vision and leads me to think there’s an animal on the road. I find the lack of clar... Read more
Incident date: May 18, 2023
My check engine light keeps reading a evap code. I have replaced the evap throttle 3x’s. My car smells of a gas leak coming from somewhere. I have taken it to Ford, and to two other mechanics. They claim that the check engine code is wrong and they cannot find where the fuel smell is coming from without the proper code. My check engine light turns on and off with the same error everytime. The ev... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
May 31, 2023
Incident date: Feb 24, 2023
This car constantly stops in mid traffic. I have taken it everywhere and they can’t seem to find anything wrong. I’ve call ford a hundred times and nothing.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - EXTERIOR LIGHTING
May 31, 2023
Incident date: Feb 24, 2023
The contact owns a 2019 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool conf... Read more
Incident date: May 14, 2023
Loss of steering wheel electronic functions including paddle shifters radio volume and Airbag light illuminated. Looked up faults and found NHTSA campaign ID 10V283000 which describes cable damage from Subaru manufacturing. According to Subaru and NHTSA, our vehicle was manufactured 2 months after "Affected" vehicles. Subaru unwilling to work on problem as it is not listed in affect vehicles, y... Read more
Incident date: May 29, 2023
My vehicle is still leaking oil bad after paying over $700 to get the oil pressure switch and gasket replaced on March 1, 2023. I was promised a reimbursement of my funds spent to fix the issue and have not heard back for over a month nor have they addressed the issue with the vehicle still leaking badly. As others are having the same issue it is not fair to us costumers we are left with a defecti... Read more
Incident date: May 29, 2023
2020 Silverado 1500 LTZ, Turn signals on mirror do not work
Incident date: May 29, 2023
dash gauge cluster - ALL gauges drop to "zero" while driving speed, oil pressure, engine temp, fuel, etc., a/c compressor stops working but blower still works
Incident date: May 29, 2023
Low coolant warning light came on. I was towing a travel trailer on a very busy roadway with no place to pull off while pulling a trailer. I had to pull over to the shoulder to check the coolant level and make sure I didn’t cause major damage to my engine by letting it overheat. While waiting to let the engine cool down, I researched and found that this is a very common issue with L5P Duramax En... Read more
Incident date: May 29, 2023
passenger occupant detection system (PODS) may detect a malfunction and switch off the passenger airbag even though the seat may be occupied. Cars battery has been replaced yet battery problems still occur.
Incident date: May 29, 2023
I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior... Read more
Crash
Incident date: May 27, 2023
Two owners of Forest River Georgetown Class A motorhomes, one a 2020 model year and one a 2022 model year, reported on a forum that one of the two brackets holding their 24.5 gallon water capacity ASME propane tank in place had its tack welds break, allowing one end of the tank to drop so far it was visible by passing cars. Both reported they were flagged down by people passing them. (The end of t... Read more
Incident date: May 27, 2023
Two owners of Forest River Georgetown Class A motorhomes, one a 2020 model year and one a 2022 model year, reported on a forum that one of the two brackets holding their 24.5 gallon water capacity ASME propane tank in place had its tack welds break, allowing one end of the tank to drop so far it was visible by passing cars. Both reported they were flagged down by people passing them. (The end of t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - VISIBILITY/WIPER
May 27, 2023
Incident date: May 19, 2023
The drivers headlight has developed significant condensation on its interior caused by a failed seal which in turn damaged or short-circuited the modules disabling my daytime running light, low beam, high beam, and turn signal
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VEHICLE SPEED CONTROL
May 26, 2023
Incident date: May 26, 2023
Driving sometimes with cruise on and sometimes not or going up a slight inclined the car will lose RPM goes down and then back up. I Was merging on to a highway went to give it gas and RPM goes down and I had 2 semis coming up on me so had to pull over to shoulder. It is very unsafe because you just dont know when it is going to do it. Have had it in to dealership computer and no code. But very v... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
May 26, 2023
Incident date: May 26, 2023
Driving sometimes with cruise on and sometimes not or going up a slight inclined the car will lose RPM goes down and then back up. I Was merging on to a highway went to give it gas and RPM goes down and I had 2 semis coming up on me so had to pull over to shoulder. It is very unsafe because you just dont know when it is going to do it. Have had it in to dealership computer and no code. But very v... Read more
Incident date: May 26, 2023
The contact owns a 2019 Chevrolet Malibu. The contact stated that after the vehicle was shifted into park(P) and turned off, a message displayed across the screen that stated “Shift to Park” indicating that the vehicle was not parked. The contact stated that she was informed by a mechanic that the message indicated that the vehicle was not completely in park. The contact stated that an undiscl... Read more
CHRYSLER
PACIFICA
(2021) - POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
May 26, 2023
Incident date: May 26, 2023
The contact owns a 2019 Chevrolet Malibu. The contact stated that after the vehicle was shifted into park(P) and turned off, a message displayed across the screen that stated “Shift to Park” indicating that the vehicle was not parked. The contact stated that she was informed by a mechanic that the message indicated that the vehicle was not completely in park. The contact stated that an undiscl... Read more
Incident date: May 26, 2023
I am a certified car seat technician. A mom brought in her new infant carrier because she was "not getting a tight fit". Upon inspection, everything seemed to be in working order. However, the left side of the car seat was not locking into the base. After flipping the seat over, it was discovered that the locking mechanism was not closing over the bar in the case. Technician found a screw out of p... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - SERVICE BRAKES
May 26, 2023
Incident date: Feb 1, 2023
The Ioniq 5 when using level 2 regen, level 3 regen, and i-pedal (one pedal driving), does not turn on the break light when decelerating, even if coming to a full stop unless the driver removes their foot completely from the pedal or hits the break pedal. These driving modes allow the driver to perform regenerative breaking almost to a complete stop without turning on the break lights and warnin... Read more
Incident date: Apr 29, 2023
This vehicle can use regenerative braking to slow fully to a stop. However, using regen to slow sharply does not activate the brake lights unless the accelerator pedal is fully released. This means that you can slow at a significant rate without alerting vehicles behind you that you are slowing. Vehicle should activate brake lights when slowing beyond a specific rate. This has been the case since... Read more
Incident date: Apr 29, 2023
Vehicle before 1200 miles had to have driveshaft, rear differential and transfer case replaced outright due to faulty parts from factory. Vehicle was cleared from lot multiple times with claims of "noisy" rear brakes despite consumer insistence vehicle had drivetrain issues. Vehicle ultimately received rebuild with factory OEM parts.
Incident date: May 26, 2023
I was sold a vehicle from a dealer in Arizona that online says they only sell to government or law enforcement
Incident date: May 26, 2023
The brakes lights do not illuminate when slowing down using regen braking. This has cause cars to stop very close to rear-ending me. This video explains this issue in great detail https://www.youtube.com/watch?v=U0YW7x9U5TQ
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
May 25, 2023
Incident date: May 25, 2023
Traveling at 50mph when warning lights started, AWD malfunction, auto idle malfunction, gear shift malfunction, then warning says shift to N and power shut down, coasted to a stop. Once stopped smoke coming from engine, unable to open hood (to hot). Within 2 min flames were coming around hood fire extinguishers not helpful to stop flames. Fire department arrived within 15 min to extinguish.
Fire
Incident date: May 24, 2023
MCU1 onboard computer system becomes overloaded with data that eventually and periodically causes the computer system to "crash" and requires a reboot, even with 8 GB eMMC replacement having already been installed. This means that vehicles with MCU1 (generally model S and X manufactured pre-2019) are increasingly becoming safety risks on the road because the MCU1 system crash can occur at any time... Read more
Incident date: May 24, 2023
MCU1 onboard computer system becomes overloaded with data that eventually and periodically causes the computer system to "crash" and requires a reboot, even with 8 GB eMMC replacement having already been installed. This means that vehicles with MCU1 (generally model S and X manufactured pre-2019) are increasingly becoming safety risks on the road because the MCU1 system crash can occur at any time... Read more
Incident date: May 24, 2023
MCU1 onboard computer system becomes overloaded with data that eventually and periodically causes the computer system to "crash" and requires a reboot, even with 8 GB eMMC replacement having already been installed. This means that vehicles with MCU1 (generally model S and X manufactured pre-2019) are increasingly becoming safety risks on the road because the MCU1 system crash can occur at any time... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - STRUCTURE:BODY
May 25, 2023
Incident date: Apr 30, 2023
Vehicle does not have a notification via chime or message stating the rear tailgate is open. There is a button on the dash that can open the tailgate when the vehicle is stopped at an intersection, this can be inadvertently pressed without the driver knowing, causing the vehicle to drop any cargo when accelerating or leaving the intersection. This can lead to serious injury or to any vehicle behin... Read more
Incident date: May 1, 2023
April 17th 2023 my cars decelerate, wouldn't accelerate above 60 mph and would randomly decelerate as low as 15mph. The check engine lightvwas constantly flashing and the rmp wouldn't go above 2. I called motorworld and Hyundai. Motorworld said I needed a knock sensor replacement. They replaced the knock sensor. I called Hyundai again to see if I could be reimbursed. They said no. Hyundai then... Read more
Incident date: May 19, 2023
Temperature gauge shows car as running hot even after having thermostat replaced. Car continuously runs hot with no resolution from Infiniti mechanics.
Incident date: May 1, 2023
No power to vehicle. Had this occurred anywhere else (as I was very close to my home) I would have been stranded, or possibly gotten into an accident had it occurred on the Highway. No technician has inspected it yet, as it just happened this morning. Upon looking into what the issue could be, I quickly identified that this seems to be an incredibly common, almost ubiquitous issue with the Ford Ma... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) - UNKNOWN OR OTHER
May 24, 2023
Incident date: May 23, 2023
I purchased on March 18, 2023 at HGREG West Palm Beach dealership. The salesperson did not disclosure the previous car incident information, I found it later that car has 2 car incidents. After purchasing a car on April 30, after I parked my car, its started unprovoked alarms. I have no control over my car for about 15 min. I knew that my car has an anti theft device so I contacted MagniShield an... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2010) - STRUCTURE:BODY
May 24, 2023
Incident date: May 23, 2023
I purchased on March 18, 2023 at HGREG West Palm Beach dealership. The salesperson did not disclosure the previous car incident information, I found it later that car has 2 car incidents. After purchasing a car on April 30, after I parked my car, its started unprovoked alarms. I have no control over my car for about 15 min. I knew that my car has an anti theft device so I contacted MagniShield an... Read more
Fire
Incident date: May 19, 2023
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 10 MPH and slow... Read more
Crash
Incident date: May 19, 2023
I was driving on the interstate and heard a very loud noise. The glass moon completely shattered without warning. Pieces of the shattered glass were falling off the vehicle and inside. The temperature that day was warm and a storm was coming in. The barometer pressure was changing as the storm was approaching.
Incident date: May 19, 2023
The contact owns a 2015 Ford Focus. The contact stated that on several occasions while driving at an undisclosed speed, the vehicle hesitated. The vehicle was taken to the dealer where the failure could not be determined. The contact stated that on a separate occasion while driving at an undisclosed speed, the vehicle hesitated. No warning light was illuminated. The vehicle was taken to another de... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - UNKNOWN OR OTHER
May 23, 2023
Incident date: Mar 11, 2023
Cluster showed inoperative malfunction on the interstate and car accelerator faulted to 2 mph. A Tractor trailer came close to hitting me. Pulled over. Police escorted off and was towed to dealer. They first installed a new gas pedal but did not work. Now they said it is the harness electrical wiring tans the plug connector to the accelerator pedal that needs replacement. There is a bulletin on t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - ENGINE
May 23, 2023
Incident date: Mar 11, 2023
Our Acura MDX has continued to have Auto Idle Stop issues since we purchased the vehicle. Sometimes the vehicle would not restart after being stopped at a traffic light. Most recently, an accident almost occurred when the vehicle stuck behind us at the traffic light tried to go around us while we were trying to get the engine started and almost collided head-on with an oncoming car. The dealership... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 23, 2023
Incident date: May 16, 2023
The contact owns a 2006 Ford Escape. The contact stated while driving approximately 40 MPH, the accelerator pedal was depressed; however, the vehicle started to lose motive power. Additionally, the contact stated that the accelerator pedal remained floored after being depressed. The contact drove to a parking lot and turned off the vehicle. The vehicle was not diagnosed or repaired. The manufactur... Read more
CHRYSLER
TOWN AND COUNTRY
(2014) - ENGINE
May 23, 2023
Incident date: May 23, 2023
i was driving, all of a sudden my car started losing speed so i got onto the shoulder. then i saw smoke and a fire from under the hood. the door stuck and i hit it with my shoulder to get out. 30 seconds after i got out the engine bay exploded.
Fire
CHRYSLER
TOWN AND COUNTRY
(2014) - SEATS
May 23, 2023
Incident date: May 23, 2023
Original factory installed driver's side seat heater shorted out, caused fire and burned a hole in the seat back. This thermal event was reported to Kia Customer Service on March 16, 2023. Kia has not responded back for over 2 months, to address this issue. Kia case no. 15394468. Same problem with Kia Soul in Canada resulted in a recall to address the problem. Afraid to use the passenger side sea... Read more
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2017) - STEERING
May 23, 2023
Incident date: Apr 27, 2023
While navigating a corner, suddenly vehicle became difficult to steer, numerous warnings became came active on dashboard for Steering Assist Failure, AdvanceTrac Failure, Hill Start Assist Failure. A collision into a ditch was narrowly avoided.
CHRYSLER
TOWN AND COUNTRY
(2008) - STEERING
May 22, 2023
Incident date: Apr 12, 2023
excessive play/slop in steering and death wobble at highway speeds
CHRYSLER
TOWN AND COUNTRY
(2008) - STRUCTURE:BODY
May 22, 2023
Incident date: Apr 12, 2023
This safety issue was discovered yesterday. The passenger-side rear door will not unlock, either by manual attempt to raise the knob or by using the control buttons on the FOB nor at the driver's station. The window in that door also no longer responds to attempts to raise or lower it. Both my rear seat passengers had to enter using the driver's-side rear door. This creates a serious potential... Read more
Incident date: Apr 30, 2023
There was brake failure during an accident or 4/23/21 on the Massachusetts turnpike where there was a fatality. The air dryer filter broke off and my question is regarding nhtsa part 573 safety recall report 22v-443. I would like to know the two simultaneous events in this recall test. I realize the production date is a month or less after the recall date of vehicles.
Crash
1 injured
1 deaths
CHRYSLER
TOWN AND COUNTRY
(2016) - ELECTRICAL SYSTEM:IGNITION
May 22, 2023
Incident date: May 21, 2023
The contact owns a 2003 Honda Pilot. The contact stated that while the vehicle was parked, the contact attempted to start the vehicle however, the ignition switch failed to turn. The ignition switch warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately ... Read more
Incident date: May 1, 2023
I was made aware that my car has a recall alert. It is a W20 recall, the PCM needs reprogrammed. I contacted Krebs Chrysler Dodge Jeep RAM and was told the first available appointment is on May 31, 2023. I requested a loaner car that I could use until the recall problem was resolved. I stated my car stalled twice on a major highway and that I was currently pulled over in a parking lot. My request ... Read more