Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Dec 14, 2016
The on-board GPS sends incorrect information to Apple CarPlay devices, including both location and dead reckoning. This means that any application on the phone--including SOS and 911 calls—sends inaccurate location information when this is occurring. It is intermittent but acknowledged by BMW as an issue. Since CarPlay specifications for wireless CarPlay note that all GNSS information comes from... Read more
Incident date: Dec 14, 2016
While driving our minivan it stalls or it seems like the gas isn’t getting to the engine. It has happened when I’ve been accelerating from a side road across a very busy road on more thank e occasion. We thought it was the gas we were using. Now we’ve been advised it is due to a “crank shaft sensor”. (?) We may not be eligible to get it fixed because we got our 2017 Pacifica in Oct 2016... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Mar 14, 2023
Incident date: Jan 12, 2022
Sunroof suddenly exploded putting us at risk while driving on the interstate. We heard a loud explosion before the sunroof shattered into pieces. There are open class action lawsuits about this problem. There was no warning that this was a problem before this happened.
CHRYSLER
TOWN AND COUNTRY
(2013) — UNKNOWN OR OTHER
Mar 14, 2023
Incident date: Jan 12, 2022
Windshield broke and it happened previously with a older jeep pebble on the highway likely kicked up and hit the windshield I believe because the windshield is flat there is an increased risk of breakage.
CHRYSLER
TOWN AND COUNTRY
(2013) — STRUCTURE:BODY
Mar 14, 2023
Incident date: Jan 12, 2022
My back driver side sliding door stopped working and I had to remove my grandchild from the window because the car was loaded and packed for a trip. Then about 5 months after the door stopped my passenger and driverside windows would roll down and immediately back up and then down and not close. This caused extreme cold for passengers in the vehicle since we were driving in bad weather and cou... Read more
Incident date: Feb 22, 2023
As I was driving vehicle it shut down. Dashboard went haywire as did the front panel, radio, windows. Could not turn on car at all, not even put it on neutral. Hazard lights did not work either.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Mar 13, 2023
Incident date: Feb 23, 2023
Strong smell of gasoline in our garage, coming from the 2023 Nissan Rogue everytime we park the car. Fumes/vapors fill the garage, and then into the house.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Mar 13, 2023
Incident date: Feb 23, 2023
Strong smell of gasoline in our garage, coming from the 2023 Nissan Rogue everytime we park the car. Fumes/vapors fill the garage, and then into the house.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — VEHICLE SPEED CONTROL
Mar 13, 2023
Incident date: Feb 23, 2023
February 23rd: car shut off while getting off the freeway. Would not restart for 5 minutes. Had no acceleration but could still steer. February 23rd: brought car to the dealership, they scanned the car and there was no code. February 26th: car shut off 3 times on the freeway going 70mph. Had to pull over and restart car to be able to accelerate. I had my 2 kids in the car at this time and fear f... Read more
Incident date: Mar 12, 2023
The brake lights are illuminated when I’m not breaking, and when I do break, the brake lights will go off and I cannot set my cruise control because of it.
Incident date: Mar 10, 2023
Torque converter recall repair was performed incorrectly according to dealership shop. The car died on the ride home from the shop. We were told the fluid wasn't flushed during reassembly causing metal shards to disburse throughout the transmission. Since, the delay in acceleration is worse. There's at least 5 seconds from reverse to switch into drive. There's now a delay at stoplights. Code reade... Read more
Incident date: Mar 10, 2023
BCI malfunction I went to start my car and had a bunch of warning lights in my dashboard along with my car not wanting to start. The alert my car gave me was BCI malfunction. I don’t see a recall but upon looking up the information about this it’s really dangerous when switching lanes your car can apply the brakes on you and I have had my car for a year and 2 months and already having a serio... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Mar 13, 2023
Incident date: Mar 11, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and ga... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ELECTRICAL SYSTEM
Mar 13, 2023
Incident date: Mar 11, 2023
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and ga... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — UNKNOWN OR OTHER
Mar 13, 2023
Incident date: Mar 11, 2023
Vehicle had a sudden loss of engine power while at speed traveling on the highway. We were able to safely pull over, and after a few minutes restart the vehicle. After additional driving we encountered the issue again, at speed on the hoghway, however the vehicle did not shut down properly and would not start after repeated attempts. The vehicle would show the ignition was on 'run' however would e... Read more
Incident date: Mar 9, 2023
My wife, 78 years old, is petite. She weighs 75 lbs, height 4'10." The front passenger seat sensors don't register her as sitting in the seat with the result that the passenger air bag is not engaged (the dashboard light indicates the air bag is OFF). My vehicle, 2021 Acura RDX, passenger seat has 2 seat sensors while the MDX model has 4 seat sensors that would register her weight and the air bag ... Read more
Incident date: Mar 9, 2023
The contact owns a 2023 Ford Bronco. The contact stated that while driving at an undisclosed speed, the transmission made grinding sounds when shifted into neutral(N), 1st, and 2nd gear. The vehicle was taken to the dealer; however, the dealer informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed ... Read more
Incident date: Dec 10, 2022
The contact owns a 2022 Toyota Venza. The contact stated that while driving at an undisclosed speed, a small rock or debris struck the front windshield, causing a 14-inch crack. The contact stated that the failure recurred within less than 3 months. The auto glass company had previously replaced the front windshield with an OEM part. The dealer was made aware of the failure and informed the contac... Read more
Incident date: Dec 10, 2022
Twice, at a stop, the engine turned itself off. The car dash alerted the engine turned itself off and the warning alert sounded. The car/ignition key had to be turned off, then on to restart the vehicle. The first incident we had about 50-60 miles on the car. Today’s incident we had about 1080 miles on the vehicle. Our issue is similar to this. Both times we did not notice if the “low stee... Read more
Incident date: Dec 10, 2022
Around 79k miles the car began hesitating and rough idling. From the OBDII sensor: Error Code P0301: Cylinder 1 misfire detected
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Mar 13, 2023
Incident date: Jan 17, 2023
The contact owns a 2015 Kia soul. The contact stated that while driving at an unknown speed, the check engine warning light illuminated. The contact stated that the vehicle was driven to an independent mechanic to be diagnosed. The mechanic determined that the vehicle had experienced failures with the oxygen sensor and catalytic converter. The contact stated that the vehicle was then diagnosed by ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — ENGINE
Mar 13, 2023
Incident date: Jan 17, 2023
I purchased the car on 02/05/2022, the car mileage is close to 15, 500 miles, on 03/03/2023 the car displayed a vehicle issue message stating low oil level. I checked the oil level dipstick and it was in fact below the minimum line. I added 1 quart of oil as advised by owner's manual. On 3/13/2023, I had an appointment with the dealership for inspection and the dealership confirmed there are no oi... Read more
Incident date: Mar 11, 2023
The contact owns a 2022 Chevrolet Trailblazer. The contact stated while driving approximately 62 MPH, the vehicle started shaking abnormally. The brakes, ABS, engine, and traction control warning lights were illuminated. Upon pulling over, the brake pedal was depressed but the brake pedal was firm, and the vehicle was slow to respond. The vehicle was towed to the local dealer where it was diagnose... Read more
Incident date: Mar 1, 2023
The contact owns a 2013 Ford Explorer. The contact stated while the vehicle was stationary in his garage, he noticed a leak of water on the driveway. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic, where it was diagnosed with needing the water pump to be replaced. The vehicle was not diagnosed or repaired.... Read more
Incident date: Mar 1, 2023
Blinkers hyper flash with head lights off, get stuck on one direction. dont work when head lights are on. THIS IS A HUGE PROBLEM with this car and it is known but nothing has ever been done.
Incident date: Mar 12, 2023
The airbag sensor shows off x 2, meaning both airbags will not deploy in case of an accident. This started around June 2022. I thought it was a fluke and would eventually turn off on its own. It’s been taken to Sutherlin Nissan here in Orlando, FL for service with the light on, and no mention was ever made of it; I assumed they didn’t think it was a big deal, so I dismissed it. I then heard ... Read more
Incident date: Mar 12, 2023
Sudden acceleration accident
Crash
CHRYSLER
TOWN AND COUNTRY
(2014) — STEERING
Mar 12, 2023
Incident date: Mar 11, 2023
The power steering fluid, when cold , is below the “low” line. Upon looking at the steering boots I noticed that both have fluid on them indicating a leak. I have searched Toyota Tacoma forums online and the 2019 Tacoma seems to be the only one with this problem. If the power steering all of a sudden stops working due to fluid leaking I put myself and all of those around me in and outside of ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) — SERVICE BRAKES
Mar 12, 2023
Incident date: Mar 9, 2023
When making a routine right-hand turn, the steering system failed. Driver had an unresponsive vehicle which crashed into a bridge rail. Driver was taken for medical attention. No warning lights prior to the crash. Vehicle has only been serviced by the dealer Nissan Peacock of Houston since purchased in December of 2019. A vehicle recall (NHTSA Campaign ID: 21V138000) was issued for this year, ma... Read more
Crash
1 injured
Incident date: Jan 27, 2023
Car won’t crank keep saying anti brake system lock
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ENGINE
Mar 10, 2023
Incident date: Mar 6, 2023
The contact owns a 2018 Jeep Compass. The contact stated that the main control screen began to malfunction and was independently activating different apps, make phone calls, turn on the heated seats and sudden electrical failures. The contact stated that the low oil level warning light illuminated one and a half month after having an oil change performed. While driving at various speeds, the vehic... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) — ELECTRICAL SYSTEM
Mar 10, 2023
Incident date: Mar 6, 2023
The contact owns a 2018 Jeep Compass. The contact stated that the main control screen began to malfunction and was independently activating different apps, make phone calls, turn on the heated seats and sudden electrical failures. The contact stated that the low oil level warning light illuminated one and a half month after having an oil change performed. While driving at various speeds, the vehic... Read more
Incident date: Feb 15, 2022
Brake system Seatbelt came out of latch Approaching a red light and stopped traffic, applied brakes and no response. Ended up rear ending another vehicle. Resulting in injury to driver of malfunctioning vehicle and possible injuries to other passengers in the other vehicle . Don’t know if the vehicle is available. It was deemed totaled. It’s Unkown if there’s been any inspections as of ye... Read more
Crash
5 injured
Incident date: Mar 10, 2023
Engine light came on Feb 26th car started shaking got it towed to the dealership morning of Feb 27th Was told: Foiled oil returning ring caused oil consumption, burning oil overheated valves and caused cylinder wall damage and 4 valves to burn holes in them leading to low engine compression and loss of power. Engine needs to be replaced to fully correct the issue. Hyundai is refusing to cover ... Read more
Incident date: Mar 6, 2023
I was driving my Tesla Model Y on 02-26-2022 with my wife in the passenger seat. We were on our way to pick up our son and his two friends from the movie theater in Lincoln Square North, Bellevue Square, Washington. As we entered the Lincoln Square parking garage approximately around 6 30pm and turned into the narrow passage leading down to the several floors of parking lots at approximately 5 mil... Read more
Crash
2 injured
Incident date: Mar 6, 2023
I drive a 2016 Ford Fusion Hybrid with approximately 105,000 miles. The transmission (HF35 hybrid) recently started making a whining noise. The vehicle was diagnosed at a Ford service center as needing a transmission replacement due to failure of the transfer shaft gear assembly bearings. Issues with premature failure of the transfer shaft bearings for this transmission are well documented o... Read more
Incident date: Mar 6, 2023
On 3/6/2023 while driving on a freeway, my vehicle experienced a complete loss of motive power and the accelerator was unresponsive. The dash gave me a warning that the vehicle was off. On 3/7/2023, the same incident occurred twice while on the same freeway. on 3/7/23, I dropped it off at Moss Bros Chrysler Dealer in Riverside, CA for the loss of motive power recall I was just notified of. The... Read more
Incident date: Mar 8, 2023
The a25a-fks engine fails to idle properly and will stall at times due to a cylinder imbalance. ICS malfunction light comes on as well. This puts other people at risk because a vehicle stalling or malfunction of the Toyota Safety Sense system can lead to car accident. Vehicle was taken to two independent mechanics and couldn’t find the root of the problem. Was told to go to a Toyota Dealership. ... Read more
Incident date: Mar 8, 2023
The a25a-fks engine fails to idle properly and will stall at times due to a cylinder imbalance. ICS malfunction light comes on as well. This puts other people at risk because a vehicle stalling or malfunction of the Toyota Safety Sense system can lead to car accident. Vehicle was taken to two independent mechanics and couldn’t find the root of the problem. Was told to go to a Toyota Dealership. ... Read more
Incident date: Mar 1, 2023
The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior door handle. The contact stated no warning light was illuminated. The contact took the vehicle... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — ENGINE AND ENGINE COOLING
Mar 9, 2023
Incident date: Feb 18, 2023
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a misfire under the hood of the vehicle. The P0302 and P0304 warning lights were displayed on the instrument panel. The contact stated that based on the codes displayed, she replaced the ignition coil and spark plugs; however, the failure recurred. The vehicle was then taken to the dealer wh... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Mar 9, 2023
Incident date: Feb 18, 2023
The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving 70 MPH, the contact turned on the windshield washer fluid to clean the front and rear windshield and the windshield washer fluid leaked into the vehicle onto the brake and accelerator pedal. The contact stated that the windshield washer fluid level was low. The dealer was contacted and stated that the vehicle needed to be ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2021) — HYBRID PROPULSION SYSTEM
Mar 9, 2023
Incident date: Feb 18, 2023
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufact... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — SERVICE BRAKES
Mar 9, 2023
Incident date: Mar 8, 2023
The brakes on the Maverick are grabby and unpredictable when applying them when driving less than ten mph. When the brakes are grabby, the vehicle comes to an abrupt stop, and a loud noise is heard from under the hood. It is inconsistent and makes driving in parking lots, backing out of my driveway, or any place where I need to drive much slower than normal more dangerous. I have taken it to the... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) — ELECTRICAL SYSTEM
Mar 9, 2023
Incident date: Mar 6, 2023
When I started my vehicle the starter failed to disengage. The vehicle was unable to shut off. The only way to turn the vehicle off was to remove the battery cables. If I reattach the battery cable to the engine the vehicle try's to start on its own but is unable to, it just keeps turning over. The original starter failed and was replaced in January 2023 by a Ram dealer for the same issue. The de... Read more
Incident date: Mar 9, 2023
UNKNOWN I'm not sure, I'm only scared what happens if this recalls isn't fixed sooner than expected so I can avoid unexpected issues or expensive repairs...
Incident date: Mar 9, 2023
Cam-driven Brake Booster Vacuum failure without warning. My engine died, my brake pedal and steering wheel stiffened, while in moderate traffic. I had use excessive brake force to slow my vehicle to a stop. Currently have 78,012 miles as it is sitting in the repairs shop. This is the first time it has happened, but I worry it may happen again because upon further research, it is a very common part... Read more
Incident date: Mar 9, 2023
Cam-driven Brake Booster Vacuum failure without warning. My engine died, my brake pedal and steering wheel stiffened, while in moderate traffic. I had use excessive brake force to slow my vehicle to a stop. Currently have 78,012 miles as it is sitting in the repairs shop. This is the first time it has happened, but I worry it may happen again because upon further research, it is a very common part... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — SERVICE BRAKES
Mar 8, 2023
Incident date: Jan 23, 2023
There are multiple issues: 1. When trying to back up slowly, or move forward slowly, the car goes automatically on park "to prevent roll". I am intentionally trying to slowly back out of parking, and the car keeps stopping 2. When I try to change lanes, in many cases the car gives a solid "beep" which is equivalent to me almost crashing to another car. But there are no other cars! 3. The car keeps... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) — UNKNOWN OR OTHER
Mar 8, 2023
Incident date: Jan 23, 2023
Unknown, was no accident,transmission stalling,jerking,pulling slow transmission get over heated will not move,takes off real slow RPM go way up and you can only drive20 miles,and you get stuck in traffic, it's and accident waiting to happen,not safety at all when you stuck in middle of freeway cause transmission stalled.