Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 67,120 complaints for CHRYSLER

Incident date: Mar 27, 2023

My vehicle has been experiencing shifting delays when accelerating. Often times when I stop accelerating my vehicle has a delay and remains revved up for a few seconds before the RPM's go back down. The sluggish/delayed acceleration presents a safety issue when the vehicle is not operating as it should. This issue has been occurring for about 6 months. I informed the dealership where I purchased t... Read more

Incident date: Mar 27, 2023

Transmission and/or Torque converter failure. Attempt to accelerate onto major Highway and vehicle shakes dramatically and will not gain speed, requiring a pull onto the shoulder of the road safety concern. 3 times. Had towed to local shop. They diagnosed faulty transmission and torque converter.

Incident date: Mar 27, 2023

I have been contacted multiple times by dealerships and Chrysler that my vehicle needs the Z11 (NHTSA 22V-077) recall performed and that it is urgent for me and my family's safety. I have been trying to get the Z11 recall performed since February 2023. I have contacted 3 local dealerships to do the job but scheduling was difficult and there is no loaner cars available. The first dealer (Autonation... Read more

Incident date: Feb 26, 2022

passenger door locks sticking and now movin down to both rear passenger and trunk latches aswell sometimes locking me out of my own vehicle or in sometimes.

Incident date: Feb 26, 2022

I was going to get some lunch and I noticed a low brake fluid message was on. So I popped the hood to check fluid level and sure enough it was. I went to auto zone purchased some fluid and filled the reservoir and all seemed fine, but before I could get back to the office the message low brake fluid appeared again. Again I filled the reservoir with fluid at the end of my shift,the message went aw... Read more

Incident date: Feb 26, 2022

I was driving with my family about 30mph and for no reason, the vehicle lost power and I coasted and braked to a stop on the side of the road. Nothing I did would bring any response from the vehicle while it was coasting. A short time later while stopped, I was able to turn the vehicle off and then was able to turn it back on. This happened about a year ago and I thought it was strange. It has not... Read more

Incident date: Apr 2, 2023

While driving down the interstate a trim piece fllew off of my vehicle.. It was on the driver's side windshield support.

Incident date: Apr 2, 2023

I was going up foothills. The battery had 2 bars and a warning light came on next to the battery indicator. My car began having trouble accelerating and could not keep up with 55mph traffic. The diagnosis is that one of the cylinders misfired and I needed to replace the ignition coil. The car is in the dealer’s shop awaiting parts for repair. I am delivering the part tomorrow. I was 6mi outside ... Read more

Incident date: Apr 2, 2023

The horn has never worked for me since I had the car. I’ve had so many close calls where people almost backed into me and there is nothing I can do but pray! And also the stereo system I’ve had to go in and disconnect due to the fact that I’d come outside with my car off haven’t even started it that day yet the speakers would be blaring a horrible cracking and popping sounds also happens r... Read more

Incident date: Apr 2, 2023

Recall has been open since the middle of last year. Defective part represents potential fire risk Dealer says they dont know when they will have the part to repair my car Manufacturers says no parts are available yet and they dont know when they will have them. This is not credible or reasonable. This vehicle is still in production and they are prioritizing sale of new vehicles over repair of ex... Read more

Incident date: Apr 2, 2023

Please see attached document. This is my second filing. I am still waiting for acknowledgment from NHTSA of my original filing on 3/22/23. The situation is only getting worse.

Incident date: Apr 2, 2023

Please see attached document. This is my second filing. I am still waiting for acknowledgment from NHTSA of my original filing on 3/22/23. The situation is only getting worse.

Incident date: Mar 25, 2023

When traveling at moderate speeds the steering wheel does not return to straight when steering input is not provided. The car will maintain the steering direction, requiring additional input to return to straight. This is not how a car is supposed to behave. It is not an alignment issue.

Incident date: Mar 25, 2023

First occurrence was on 6JAN23 when the vehicle was being driven and it suddenly and quickly reduced speed to under 30mph. Vehicle then continued to go up in RPMS to nearly 4,000 but the car felt like the transmission was not engaged and driving in neutral then would engage and disengage, causing fluctuations in speed, but never above 30-35 mph. This continued to happen until we could pull over sa... Read more

Incident date: Aug 19, 2022

I DON'T KNOW IF IT WAS ELECTRICAL OR ENGINE RELATED. THE OIL PRESSURE LIGHT WOULD COME ON WHILE DRIVING - ALL CONDITIONS - SLOW, FAST, STOP-AND-GO BACKROADS AS WELL AS DURING STEADY HIGHWAY DRIVING. WHILE HIGHWAY DRIVING AT ONE POINT, THE OIL LIGHT CAME ON AND THE CHECK ENGINE LIGHT ALSO COMES ON AND THE FUNCTIONING OF THE CAR IS AFFECTED (POWER, STEERING ETC.) FOR A BRIEF TIME, THEN IT WENT BACK ... Read more

Incident date: Mar 24, 2023

Vehicle loss of power due to bad lead frame module for transmission.A picture of a wrench appeared on my dash a couple of days before loss of power. The Ford garage said it was okay to drive as long as the wrench light didn't blink.After the loss of power I didn't feel comfortable driving it so I took it in for repair. From what I have read this is the same problem as the 2011-2013 models, to whic... Read more

Incident date: Mar 24, 2023

I just purchased this vehicle. The dashboard gives a reflection on the windshield. It is a visibility hazard. The dashboard is very sticky, like it's melting in the sun.

Incident date: Nov 8, 2022

The engine seems to be consuming oil and diminishing the oil levels before the required oil change period. This causes the vehicle to make loud noises, cause erratic error codes/issues, including stall while driving. This seems to be a common problem across Hyundai Palisades from 2020 model year when I looked up in Hyundai Palisade and Kia Telluride forums. I'm surprised there is no recall despite... Read more

Incident date: Feb 28, 2023

Defogger makes windshield unable to see out of have to pull over when driving because the window gets completly fogged

Incident date: Jul 15, 2022

The vehicle was purchased new on 03/23/23.Yesterday, I began to notice a vibration at low speeds when not applying the brake or gas. Today (03/29), 6 days after purchase, as I’m taking it back to the dealership and while in heavy traffic on I-10, the entire rear drivers side wheel separates from the car. All six lug studs had been completely sheared. My concern is that the studs may not be suff... Read more

Crash

Incident date: Mar 20, 2023

The contact owns 2017 Lincoln MKX. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The contact stated that the failure also occurred while driving at highway speeds. After restarting the vehicle, the vehicle would operate normally. The contact stated that during the failure, the check engine and traction control warning lights wer... Read more

Incident date: Mar 20, 2023

Check engine light stays on and car does not charge. Both recalls were done at the dealership

Incident date: Mar 29, 2023

Automatic high beams, etc. Potentially very dangerous to other drivers. Place a limit on the intensity of headlights. Ultra bright lights tend to interfere with me knowing where my own vehicle is on the road.It's getting to be almost a constant anxiety attack driving at night with both on coming and following vehicles with ultra bright lights, including low beams. And if the offending vehicle is a... Read more

Incident date: Feb 28, 2023

When I put my car in park and try to turn my vehicle off I get an error message saying “shift to park.” The problem is the car is already in park and I am unable to turn the off. I usually have to start the car back and drive back and forth before the car actually recognizes it is in park. Im concerned for my safety.

Incident date: Feb 28, 2023

Incident date: Mar 28, 2023

As I'm driving down the road my vehicle will engage the brake without warning while I'm in a curve or turning and it's extremely dangerous. I had a 18 wheeler behind me and my car came to an abrupt stop without warning as I was getting onto the interstate

Incident date: Mar 28, 2023

I was driving around 15 mph and the van suddenly lost all electrical and engine power. I could not drive and none of the instruments were working. I could not turn on the emergency blinkers / hazard lights. I could not restart the van. No buttons were working. The van came to a stop with some bad sounds from the engine. I was on a hill and I had to keep my foot on the brake otherwise the van would... Read more

Incident date: Mar 28, 2023

The contact owns a 2022 Jeep Gladiator. The contact stated that while driving approximately 40 MPH and changing lanes, the steering wheel seized. The contact was able to jerk the steering wheel and the steering wheel released. The contact pulled over and restarted the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact that the stee... Read more

Incident date: Mar 1, 2023

Stiff steering, Having the issue with my 11th gen civic sport. Car wanders as stated above, when I move the wheel slightly in either direction it will stay in that direction and not return to the center without my help.The wheel also sticks to the center and requires a tad bit more force to move occasionally.

Incident date: Feb 27, 2023

Car unexpectedly accelerated when turning into a parking space. Gradually braking going in to the space and then car suddenly accelerated across the curb and hit a building. Car can be available for inspection. No one was hurt but only because of being lucky that no one was on the sidewalk by the building. Emergency services were called and police made a report and all is reported to the insur... Read more

Crash

Incident date: Mar 13, 2023

I have been contacting Hyundai since before November 2022 on an issue with the engine. At this point, the engine was spuddering, hard to acclerate, lags, shuts off yet no warning lights were on. I was told about the engine recall which is why I went there. Set an appt and when I got in, he said it does not SOUND like a rod knock and sent me home even though there is an active recall on the car ... Read more

Incident date: Mar 27, 2023

The contact drives a 2023 Ford Transit commercial vehicle. The contact stated that while depressing the brake pedal, the third brake light would not illuminate. The local dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 619.

Incident date: Feb 10, 2023

The contact owns a 2020 Ford Explorer. The contact stated that the rearview camera image was distorted. The contact related the failure to NHTSA Campaign Number: 23V022000 (Back Over Prevention). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

Incident date: Mar 1, 2023

I placed my car in park & an alert went off stating, “shift to park.” My car would not turn off, after multiple attempts, until I turned it on & off & drove the car a short distance. This has happened several times this month, with no warning or symptoms. My car is currently in for service & the dealership mentioned there’s a shortage in the switch, requiring a $400 repair. I feel my safety ... Read more

Incident date: Mar 1, 2023

The contact owns a 2004 Mercedes Benz CL600. The contact stated while starting the vehicle, a warning message stating that the ABS system needed to be serviced was displayed. The contact noticed that the front end of the vehicle had dropped. The vehicle was taken to an unknown location, where it was diagnosed that the front passenger shock sensor needed to be replaced. The vehicle was not repaired... Read more

Incident date: Mar 1, 2023

The contact owns a 2015 Chrysler 200. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact stated that the failure also occurred after coming to a complete stop at the traffic light. The contact stated that the failure had been recurring and on one occasion, the vehicle lost motive power in the middle of an intersection. The vehicle was able to restar... Read more

Incident date: Mar 25, 2023

The contact owns a 2013 Ford F-150. The contact stated that while driving at 70 MPH, the vehicle decelerated intermittently and unexpectedly downshifted into first gear. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V075000 (Power Train). ... Read more

Incident date: Mar 25, 2023

Coolant is leaking into the engine cylinder. I have to fill my coolant every 2 weeks. Ford says the fix is to replace my engine. My engine has 97000 miles and is outside of warranty.

Incident date: Mar 25, 2023

The toe links on my vehicle are bad and needs to be replaced. They broke as I was driving. Almost caused me to lose control and almost wreck. Thankfully there were no other cars around. I see this is a recall for GMC’s but for some reason not my vin number. Not understanding why if I have the same problem on vehicles that were recalled.

Incident date: Mar 27, 2023

The vehicle stalls while driving with no warning. This has happened 5 times in the last week.

Incident date: Mar 26, 2023

I do not have auto wipers or rain sensing wipers. I’ve now driven through two major rain storms and sleet all three instances required the windshield wipers to be placed into constant on speed of medium and high. The issue results after the wipers are running in these constant on positions for a short while. The issue: The wiper blade speed while in demand of constant on medium and high sp... Read more

Incident date: Mar 26, 2023

I bought a 2018 Nissan Pathfinder august of 2022 from miller and miller Chevrolet in Marianna FL. I noticed the very next day after purchasing the vehicle that there was smoke coming from the tailpipe. This occurred everytime I cracked it. I took videos and pictures and sent it to my sales rep. I took it to them three times trying to get them to figure out the issue and fix it but they were unable... Read more

Incident date: Mar 26, 2023

Without warning Ignition Turned off WHILE driving and in motion. Was slowing to get ready to make a turn onto another adjacent road loss of power steering and the stall nearly resulting in Auto accident Luckily my 3 children were not present in the van at the time no warning lights no check engine lamp just sudden failure and shutoff of the vehicle

Incident date: Feb 28, 2023

My Jeep is stalling and it cranks but then while driving for a while it shuts down and you have to crank it back up

Incident date: Sep 1, 2018

The right rear lower control arm broke away from where the bushing is. It was the innermost bushing towards the center of the vehicle. It appears the metal is rather thin and rusted away. While driving, loss of control happened. With a bit of occasional snow on the road it was really bad as the car went from tar to a later of snow. The tire sat a bit sideways

Incident date: Mar 24, 2023

Power Steering failure, while vehicle in motion. Warning message of same. Additional indication that "stabili track" is off line. Back up camera also does not function when this error is present. Turning vehicle off *usually* allows the system to function again when restarted. Not always. Steering becomes very difficult after this failure... certainly dangerous. Can yank wheel out of my hand... Read more

Incident date: Mar 23, 2023

The steering wheel gets stuck or locked.

Incident date: Mar 23, 2023

The contact owns a 2015 Volkswagen Passat. The contact stated that while driving approximately 15 MPH, the vehicle lost motive power and stalled. The contact was unable to immediately restart the vehicle. After several attempts, the vehicle was restarted and driven to the residence. After parking the vehicle, the vehicle would no longer start. The contact stated that prior to the failure, the EPC ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog