Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 16, 2023
Rear Control Arm Broke off of the rusted Rear Sub Frame assembly which was confirmed and inspected by my mechanic.
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Jun 22, 2023
Incident date: Dec 22, 2021
The vehicle instrument panel begins flashing multiple warning lights while driving and subsequently while stopped such as emergency brake on, key fob left the vehicle, fuel engine, TPMS, etc. All of these occur while the vehicle is moving. While coming to a stop the power steering pump also becomes inoperative, the shift indicator (PRND) is blinking, and it is impossible to move the shift lever. T... Read more
Incident date: Jun 17, 2023
The contact owns a 2023 Nissan Rogue. The contact stated that while starting and driving the vehicle, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. Additionally, the "Power Reduced", "Malfunction", and "Service Now", messages were displayed. The vehicle was taken to the local dealer, where a diagnostic test was performed but t... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Jun 22, 2023
Incident date: Jun 20, 2023
The contact owns a 222 Nissan Frontier. e c0Thontact stated that on several occasions the driver's side door failed to open while manually or remotely attempting to open the door. The contact stated that he climbed into the vehicle through the front passenger’s side door to gain entrance to the vehicle and the door unlocked manually from the inside. The contact stated that the doors to the vehic... Read more
Incident date: Jun 21, 2023
This is a problematic issue for many Honda Ridgeline owner. The the instrument panel light flicker when the car is park and alarm will sound for no particular reason. when this happen, sometime I am not able to start the car. (if possible please below link) https://www.youtube.com/watch?v=DClnLAj7G8I I wonder what would happen if this issue happen while the vehicle is in motion. I spoke to Hon... Read more
Incident date: May 1, 2023
The contact owns a 2020 Hyundai Santa Fe. The contact state that while driving into the driveway, the engine seized without warning. The vehicle was towed to the dealer where it was diagnosed that the oil drain plug had failed, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approx... Read more
Incident date: May 1, 2023
The contact owned a 2007 GMC Yukon. The contact stated that after his son parked the vehicle outside near the sidewalk, and turning the off the vehicle, the contact's son exited the vehicle. Approximately 5-10 minutes later, his son’s mother informed him that there was smoke coming from the front of the vehicle. The contact’s son was then informed by his mother that the vehicle was on fire. Th... Read more
Fire
Incident date: May 1, 2023
The windshield made a "pop" sound and had spontaneously cracked from the driver's side pillar towards the center of the windshield, without warning or clear cause. This was all while sitting in the driveway, not in motion. The dealership service department inspection found no point of impact.
Incident date: Feb 19, 2023
The contact owns a 2007 Mercedes-Benz GL450. The contact stated that while driving approximately 50 MPH in the rain, there was an abnormal smoke odor inside the cabin of the vehicle. The contact stated that the vehicle then started filling up with smoke. The contact checked and became aware that the back of the front driver's seat was on fire. The contact was able to pull over and extinguish the f... Read more
1 injured
Incident date: Feb 19, 2023
The contact owns a 2013 Honda Accord. The contact stated while driving 60 MPH in the rain, the windshield wipers stopped operating as needed. The contact was able to continue driving at slower speeds. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 115,000.
Incident date: Jun 21, 2023
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch ... Read more
Fire
Incident date: Jun 21, 2023
The contact owned a 2016 Jeep Cherokee. The contact stated that she had parked the vehicle in the driveway near the garage of her friend's residence, and 10 minutes later, she was informed that the vehicle had caught on fire. The contact stated that the vehicle caught on fire from the front seats onward. The contact stated that the fire expanded to the garage, causing the whole residence to catch ... Read more
Fire
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - VISIBILITY/WIPER
Jun 21, 2023
Incident date: Jun 21, 2023
Inside rearview mirror(adhesive detched and air bubble is between windshield and rearview mirror) a crack had since developed exactly dead center where the rearview mirror has come detached. Problem has not been confirmed with dealer. Not yet. December 7th (when I noticed a few weeks ago, i went back into my camera roll and looked for pictures of my car and I found one where I can see the a... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Jun 21, 2023
Incident date: Jun 21, 2023
The contact owns a 2018 Ford Explorer. The contact stated while her husband was driving approximately 45 MPH, the check engine warning light started flashing. The contact stated that after blinking twice, the vehicle lost motive power and stalled. The driver coasted to the side of the roadway and had the vehicle towed to a certified mechanic who diagnosed the vehicle and determined that the water ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ENGINE
Jun 21, 2023
Incident date: May 5, 2023
Ever since i got the car in May of 2022 I have had problems with my transmission, engine and problems with excessive oil leaking. I’ve tried to get it fixed. None of the repairs have fixed my car even with my warranty and I’m still having problems with it. I have also needed to get a valve cover replacement and many repairs to my engine. My dashboard also has difficulties working and turning o... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - ELECTRICAL SYSTEM
Jun 21, 2023
Incident date: May 5, 2023
At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without h... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - STRUCTURE:BODY
Jun 21, 2023
Incident date: May 5, 2023
At around 66,000, I opened the driver's side door and noticed a popping sound when the door opened wide. I investigated a bit and noticed the door welds were cracked. The workaround was to only open the driver's side door slightly when entering and exiting. Then the driver's side window began behaving erratically. It could lower slightly but then may roll back up or roll all the way down without h... Read more
Incident date: Jun 21, 2023
The contact owns a 2014 Harley-Davidson FLHRSE. The contact stated that the motorcycle made an abnormal ticking sound upon starting and while driving. No warning light was illuminated. The motorcycle was taken to the dealer, where it was diagnosed that the valve train was faulty and that the camshaft, oil pump, oil pan, lifter assemblies, push rods, valve springs, rocker arms, and other unknown pa... Read more
Incident date: Jun 21, 2023
lower control arm of front passenger wheel cracked and came off while backing out of driveway. rendered undriveable, required tow to fix.
Incident date: Jun 7, 2023
The contact owns a 2019 Subaru Outback. The contact stated while approaching the vehicle, she became aware that the front windshield was cracked across the middle of the windshield. The vehicle was not inspected or repaired. The manufacturer was not contacted. The failure mileage was 30,040. The VIN was not included.
Incident date: Jun 7, 2023
My Kia Sorrento Snow White Paint Peeling Chipping Flaking. Rapid peeling of paint. Delamination. My Kia is just a little over three years old. Should not be peeling. This is my second kia. My older one same color no paint issues even after 6 years. Paint is bubbling in some areas and seems like a manufacturer faulty paint job. Paint is coming off in big flakes on doors sides, around windshield and... Read more
Incident date: Jun 16, 2023
Check engine light on 2016 GMC Sierra, PO710 and PO711, took to local mechanic and notified me there is a service bulletin related to issue but VIN# shows no recall, below is the service bulletin found online. PIP5700 8L45 8L90 Internal Wiring Harness I
Incident date: Jun 8, 2023
I was at stop position. i pressed the hold button and then took my foot off the break. when traffic started moving i pressed the hold button again with my foot still on floor the car started jumping and pressing the the two other car on my front. the two other cars got totaled.
Crash
1 injured
Incident date: Jun 8, 2023
I was at stop position. i pressed the hold button and then took my foot off the break. when traffic started moving i pressed the hold button again with my foot still on floor the car started jumping and pressing the the two other car on my front. the two other cars got totaled.
Crash
1 injured
Incident date: Jun 8, 2023
1) Fuel gauge readings are erratic, empty one minute then full the next then back to empty or in between regardless on actual fuel level. 2) Safety at risk if fuel pump malfunctions and gas gauge readings erratic. 3) Problem has been noted in numerous blogs, internet sites. 4) No open recalls yet this is a serious problem. 5) The only warning lights are fuel gauge flashes empty, but then g... Read more
Incident date: May 31, 2023
Cannot turn engine off. Key gets stuck in ignition when turning off the engine. Dealer confirmed it's an on-going and common issue. Replacement parts also fail. Only way to turn car off was to pull the fuel pump fuse.
Incident date: Oct 27, 2022
My car is burning oil very fast it has a engine campaign running but Hyundai refuses to fix it .. it cuts while driving it at high speeds
Incident date: Mar 18, 2019
Failed EV drive system. Error messages of electrical problems and shortly went complete dead. 12 volt battery was dead and won't charge. Car was towed to Ideal Hyundai in Fredrick MD. Dealer reported failed ICCU and parts for repair are on back order. Fortunately the failure occurred when pulling away from parking. If I had been at highway speed it could have been disastrous.
Incident date: Mar 18, 2019
I was in a vehicle crash in my 2015 Ford focus none of my airbags deployed. My seatbelt did not lock and my driver seat they came sideways.
Crash
1 injured
Incident date: Mar 18, 2019
I was in a vehicle crash in my 2015 Ford focus none of my airbags deployed. My seatbelt did not lock and my driver seat they came sideways.
Crash
1 injured
Incident date: Jun 18, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Phone: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUD... Read more
Crash
Incident date: Jun 18, 2023
I am writing to formally notify you of an issue I have been experiencing with my recent leased vehicle, and to request that the issue be addressed accordingly. Additional information: Leased date: February 11, 2023 Dealer address: HUDSON HYUNDAI 977 Communipaw Avenue Jersey City, New Jersey 07304 Phone: (201) 333-3100 2023 HYUNDAI VENUE DENIM LIMITED VIN NUMBER: [XXX] n February 11, 2023, from HUD... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ELECTRICAL SYSTEM
Jun 17, 2023
Incident date: Jun 17, 2023
My Telluride has a factory trailer hitch so I COULD insert a draw bar with ball and hook up a trailer. But....no connection is there for electrical, so no lights or brakes would operate on any trailer I tried to tow!! Obviously this is a horrible SAFETY problem! NHTSA recalled the 2022 & earlier model year Tellurides because the tow wiring harness (essential for operating ANY towed trailer) was c... Read more
Incident date: Jun 17, 2023
n November 2022 my Hyundai Palisade was recalled because of the tow hitch being a fire hazard. I took my car in thinking that it was fixed. I didn't tow anything until March 2023 and when I went to hook up the u-haul I had rented it was not working. There was no power coming from tow hitch to make the break lights work on the u-haul. The company tested it to make sure it was my car and not the tra... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - UNKNOWN OR OTHER
Jun 17, 2023
Incident date: Jun 16, 2023
We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.
1 injured
Incident date: May 19, 2023
Dashboard is melting from heat and needs to be replaced. Company refuses to replace saying recalls expired 2021. Never received any mail from them even though they said they mailed it to me. Be going to Price LeBlanc for service since 2013 never mentioned anything about it. Thanks
Incident date: May 19, 2023
On my 2018 RAM 3500 beginning on Memorial Day 2023, the instrument cluster began flashing with a loud door type chime. The cluster began cycling through messages including Service Electronic Braking System, ABS Failure, and illuminating alarms. Upon testing with a code reader I was presented with the following codes: C0020-01 ABS Pump Motor Control - General Electrical Failure and U0402-00 Implaus... Read more
Incident date: May 5, 2022
The contact owns a 2006 Honda Element. The contact stated that while HIS son was driving approximately 55 MPH, the driver heard a loud clunking sound, and the rear of the vehicle suddenly became unstable. The driver stopped and inspected the vehicle, and it was discovered that the driver’s side rear wheel was turned outward, and the rear driver’s side trailing arm had detached from the frame o... Read more
Incident date: Apr 1, 2022
Driver was in the process of parking. While driver had foot on brake and about to put vehicle in park, vehicle suddenly lurched forward uncontrollably, jumped the curb, ran over thick bushes, and ran into the front window of a store. as soon as vehicle stopped, driver placed the vehicle in park. None of the safety features prevented this.
Crash
CHRYSLER
TOWN AND COUNTRY
(2016) - SERVICE BRAKES
Jun 14, 2023
Incident date: Jun 5, 2023
Last Wednesday Morning June 06, 2023 I started vehicle up to move it closer to my apartment. Once I shifted into "Drive", immediately the engine revved up and vehicle accelerated in high rate of speed across the parking lot, I was applying the brakes, but they were not stopping the vehicle, it then slammed into wooded area and crashed head first into creek beyond the wooded area. I was dazed and b... Read more
Crash
1 injured
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - UNKNOWN OR OTHER
Jun 14, 2023
Incident date: Jun 14, 2023
My 2013 Kia Soul has been attempted to be stolen twice. My passenger side window was broken out with the intent to steal my car right from my driveway due to the tick tok challenge that has been going around and a month later the steering column was ripped apart in my drive way with the intent to steal it a 2nd time due to my vehicle not having an immobilizer. My safety as well as the safety of my... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - STEERING
Jun 14, 2023
Incident date: Jun 14, 2023
I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) - ENGINE
Jun 14, 2023
Incident date: Jun 14, 2023
I have a recall on rear suspension I have called to have the repairs done several times I was given response of they didn't have the parts needed and would take several weeks . Rear suspension is very unsafe and now the engine cooling component is causing issues with over heating and not giving any warning lights on dash and am afraid found cause fire or some unsafe issue
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - POWER TRAIN
Jun 14, 2023
Incident date: Jun 14, 2023
Currently own a 2019 Chevrolet Silverado 1500 Texas Edition Z-71. Transmission continues to hard shift / lunge in forward and reverse. The transmission has popped so hard, on multiple occasions that I was convinced that someone had hit me from behind and had to pull over. The downshift is occasionally so hard that it that you jerk forward out of the seat. In October of 2022 the downshift at 15 mph... Read more
Crash
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2018) - SUSPENSION
Jun 14, 2023
Incident date: Jun 14, 2023
Currently own a 2019 Chevrolet Silverado 1500 Texas Edition Z-71. Transmission continues to hard shift / lunge in forward and reverse. The transmission has popped so hard, on multiple occasions that I was convinced that someone had hit me from behind and had to pull over. The downshift is occasionally so hard that it that you jerk forward out of the seat. In October of 2022 the downshift at 15 mph... Read more
Crash
CHRYSLER
TOWN AND COUNTRY
(2014) - SERVICE BRAKES
Jun 14, 2023
Incident date: Apr 3, 2023
I have 39,000 miles and my ABS and Traction control lights come on which lead me to do a scan of the vehicle. Come to find out that my ABD module is bad. Tipm needs to be replaced. I looked up if there is a recall and seems to be a lot of people having the same issues.
Incident date: Jun 12, 2023
Unknown. My vehicle has cut off in the middle of traffic several times. Another incident was when my vehicle was shaking uncontrollably and couldn't go over 40. The check engine light never comes on. One dealership looked at it and said nothing was wrong even though one of the techs heard the vehicle. They said because the check engine light wasn't on that there was nothing that they could do. ... Read more
Incident date: Jun 11, 2023
On 02/18/2023 at approximately 5pm, my family was driving on the highway, when unexpectedly, my check engine starts flashing and there is a noticeable decrease in acceleration and my vehicle feels rough/jerking as I head to the nearest exit. My spouse checks the vehicle and believes it is a spark plug/coil issue and we head to the nearest auto parts. The store rep is able to confirm engine misf... Read more
Incident date: Jun 2, 2023
The contact owns a 2007 Land Rover LR3. The contact stated while driving 30 MPH and depressing the brake pedal, there was a delay in the vehicle responding. There was no warning light illuminated. The contact aggressively depressed the brake pedal, and the vehicle came to a complete stop. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed or ... Read more
Incident date: Jun 2, 2023
The contact owned a 2018 Chevrolet Cruze. The contact stated that while driving at 55 MPH, the vehicle collided with a deer and a guardrail. The vehicle was impacted on the front and rear passenger side and the front of the vehicle. The air bags did not deploy. The passenger seat occupant sustained a knee injury but did not receive medical treatment. A police report was filed. The vehicle was towe... Read more
Crash
1 injured