Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,531 complaints for CHRYSLER
Incident date: Jun 15, 2023
My truck was stolen so most likely they messed up my ignition. Before this my lights keep going out every time I replace one a different one goes out. Wheel always going out of air and my truck always jerking when driving or breaking. I am a victim of the “Kia and Hyundai” boys in Baltimore city that’s going around stealing people cars.
Crash
Incident date: May 5, 2022
Start/stop error occurred on dashboard and a day later the check engine came on. I took it in to get diagnosed & was told the software was recalled and needed updated. A few days later the start/stop error came back on, engine light came on, car was jerking and my engine would shut off as I am driving and would tell me to start my engine manually. I was then told the evap purge valve and evap can... Read more
Incident date: May 5, 2022
The light come on
Incident date: Jun 5, 2023
The contact rented a 2023 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake warning light illuminated, and the vehicle stalled. Additionally, the contact stated that the steering wheel became firm. The vehicle was able to restart after several attempts after each failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified o... Read more
Incident date: Jun 18, 2023
Three years ago all the dashboard warning lights went on in my car saying everything was wrong with my car 'brake system problem,' power steering problem, hill assist problem, etc. etc. etc. I took it to Honda immediately and they had no idea why it was happening. If I spend $4,000 they'll figure it out. Once in a blue moon the lights will magically turn off on its own for two or three days with n... Read more
Incident date: Jul 3, 2023
Car stopped at a light and didn’t want to turn back on. Tried to have it jumped with no luck. The car turns on but the engine won’t turn over at all.
Incident date: Jul 3, 2023
Car stopped at a light and didn’t want to turn back on. Tried to have it jumped with no luck. The car turns on but the engine won’t turn over at all.
Incident date: Jun 29, 2023
The contact owns a 2007 Honda CR-V. The contact stated that while attempting to shift into gear, the vehicle was shaking and difficult to shift into gear. The engine and ABS warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V395000 (Power Train). The manufacture... Read more
Incident date: Jun 29, 2023
The contact owns a 2007 Honda CR-V. The contact stated that while attempting to shift into gear, the vehicle was shaking and difficult to shift into gear. The engine and ABS warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V395000 (Power Train). The manufacture... Read more
Incident date: Jun 29, 2023
The contact owns a 2007 Honda CR-V. The contact stated that while attempting to shift into gear, the vehicle was shaking and difficult to shift into gear. The engine and ABS warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V395000 (Power Train). The manufacture... Read more
Incident date: Nov 17, 2022
The power steering is out and the car is very hard to turn and control. The recall has been confirmed by the dealer but it appears that they cannot fix due to my vin number not showing a recall for the power steering control module.
Incident date: Nov 17, 2022
The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made an abnormal popping sound and opened independently. The vehicle was taken to the dealer and diagnosed with a front driver's side arm assembly fracture. The contact was informed that the door and arm assembly needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of ... Read more
CHRYSLER
TOWN AND COUNTRY
(2013) - AIR BAGS
Jul 2, 2023
Incident date: Jun 26, 2023
I had a rear tire blowout causing the car to stop rapidly causing me to hit my face on the steering wheel so hard I got knocked out . My foot pressed on the gas and I hit a parked car. And my airbags never deployed. Insurance didn't pay my claim because it wasy falt I hit a parked car. Because I was knocked out. I don't remember anything about 30 seconds before the accident. Had my airbags worked... Read more
Crash
1 injured
CHRYSLER
TOWN AND COUNTRY
(2015) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 30, 2023
Incident date: Jun 27, 2023
On 3 occasions in the past month I have been driving down the road and, without any action from me, cruise control has turned itself on, with a speed set above the speed limit. I noticed it because the car accelerated to reach the target speed (which was an unsafe speed). I immediately braked and turned off the cruise control. The first two times it happened, I was pretty sure I had not acciden... Read more
CHRYSLER
TOWN AND COUNTRY
(2012) - ELECTRICAL SYSTEM
Jun 30, 2023
Incident date: Jun 6, 2023
Rear back up camera fails. I’ve noticed there is an active recall, on newer Lincoln’s, for this same problem.
Incident date: Jun 29, 2023
I was driving on CT Route 2 using super cruise. We came upon a construction zone and the bar on the steering wheel changed from green to red. The car came to a complete stop in the middle of the highway and didn't respond to the accelerator pedal. This is a frightening situation on a super highway. I tried pressing the buttons that turn on and off the cruise control, super cruise, etc. with no ef... Read more
Incident date: Jan 29, 2023
The issue is UNKNOWN. On may 23,2023 I exited my car… maybe less than 10 minutes returned to car to go on with my day pressed the start button and it burst into flames.
Fire
Incident date: Jan 29, 2023
The contact owns a 2016 Hyundai Sonata. The contact stated while driving 30 MPH, the vehicle stalled without warning. Due to the failure, the vehicle was initially towed to a dealer and the contact was informed that the dealer would be unable to service the vehicle until November 2023. The vehicle was then towed to a Honda Leander (9550 183A, Leander, TX 786410) and was diagnosed with engine failu... Read more
Incident date: Apr 20, 2023
I was traveling at about 45 miles per hours on a road with no obstacles (no cars in front of me or anything in the road) when the car braked with no warning.
Incident date: Jun 29, 2023
I would be driving under 30mph and would get a warning on my dashboard that would say "Brake Booster Faulty", in addition the "Brake" light would illuminate and my brakes would become spongy and harder to engage.
Incident date: Jun 29, 2023
I hydroplaned and was t-boned on the passenger side. The only air bags that went off were the side curtains on the passenger side
Crash
1 injured
Incident date: Dec 2, 2022
The contact owns a 2001 Chevrolet Silverado 1500 equipped with Kelly Tires, Tire Line: Edge, Tire Size: 245/75/R16, DOT Number: PJUYJH1R1918. The contact stated that upon exiting the vehicle, there was a loud boom sound that came from the vehicle. Upon inspection, the contact discovered that the front passenger’s side tire had exploded. The contact stated that there was an excessive amount of ru... Read more
Incident date: Jun 8, 2023
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the transmission. The contact stated that the sound increased while the RPM was ascending or descending. While driving, the vehicle jerked and shuddered. The vehicle failed to accelerate as designed. There were no warning lights illuminated. The contact... Read more
Incident date: Jun 8, 2023
Thermostat and Gasket repair quoted by VW dealership. The coolant is leaking according to their inspection. Car could malfunction unexpectedly and leave me stranded as a road hazard Many more claims in this thread. They quote $1,600 to repair. https://www.reddit.com/r/GolfGTI/comments/drna5m/mk775_thermostat_housing_issue_and_coolant_loss/
Incident date: Jun 8, 2023
When towing a trailer a notice to service trailer brakes comes on and the trailer brakes are disabled
Incident date: Jun 28, 2023
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, ... Read more
Incident date: Jun 28, 2023
1) Horn is hazardous. Small 1/4" area hard to locate and activate. Impossible to locate when steering. 2) Turn indicators is hazardous. Hard to locate. Impossible to locate when steering. 3) front parking sensors do not work, 4) rear parking sensors do not work, 5) active lane departure warning does not work, 6) forward collision mitigation does not work, 7) rear collision warning does not work, ... Read more
Incident date: Jun 5, 2023
Fuel pump seems to be leaking. But I’m insure
Incident date: May 22, 2023
Passenger Seat Occupancy Sensor fails There's a warning light for passenger airbag off , and also the airbag light on the dash panel never goes away ,even when a passenger is sitting on it. Is a common thing on minis , the dealer charges $100 to reset it within obd tool
Incident date: Jun 21, 2023
as i turned on rt 29 getting up to speed my truck completely shut down in the middle of morning rush hour traffic
Incident date: Jun 27, 2023
The contact owns a 2022 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 23V142000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more
Incident date: Jun 26, 2023
The engine lost power while getting on the highway. I was able to let off the gas and then go again. This happened several times. I took the car to the dealer where I bought it new. I found out that there was a recall on the brake stopper. The dealership never mentioned this. They said the program was over and charged me $231 for a part that was recalled. Are they allowed to not inform us o... Read more
Incident date: Jun 26, 2023
The engine lost power while getting on the highway. I was able to let off the gas and then go again. This happened several times. I took the car to the dealer where I bought it new. I found out that there was a recall on the brake stopper. The dealership never mentioned this. They said the program was over and charged me $231 for a part that was recalled. Are they allowed to not inform us o... Read more
Incident date: Mar 1, 2023
Vehicle Stability Control systems light comes on sporadically and stalls the power steering. In other words, the power steering turns off at any time and dangerously on a highway, when the Vehicle Stability Control lights comes on the dashboard. The first diagnosis (May27, 2023) of the above issue was performed at Green Brooks, a Certified NJ GMC Service Dealership yielded no results from their in... Read more
Incident date: Mar 1, 2023
Vehicle Stability Control systems light comes on sporadically and stalls the power steering. In other words, the power steering turns off at any time and dangerously on a highway, when the Vehicle Stability Control lights comes on the dashboard. The first diagnosis (May27, 2023) of the above issue was performed at Green Brooks, a Certified NJ GMC Service Dealership yielded no results from their in... Read more
Incident date: Feb 6, 2023
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Crash
1 injured
Incident date: Apr 6, 2023
I am not able to trade in my jeep because of this recall.
Incident date: Jun 2, 2023
Steering Assist and Stabitrac keeps going out, vehicle is difficult to turn and doesn’t brake well in wet conditions
Incident date: Jun 2, 2023
Steering Assist and Stabitrac keeps going out, vehicle is difficult to turn and doesn’t brake well in wet conditions
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ENGINE
Jun 24, 2023
Incident date: Jun 23, 2023
The ignition system of the vehicle is faulty. The engine keeps stalling intermittently and the vehicle shuts down. The issue has been observed at both low and high speeds. The issue occurs on average once in two weeks. This issue has put our family's safety in jeopardy. We filed a complaint with Honda but they are not willing to help with addressing this issue. This issue has been a problem for ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2020) - ELECTRICAL SYSTEM
Jun 24, 2023
Incident date: Jun 23, 2023
The ignition system of the vehicle is faulty. The engine keeps stalling intermittently and the vehicle shuts down. The issue has been observed at both low and high speeds. The issue occurs on average once in two weeks. This issue has put our family's safety in jeopardy. We filed a complaint with Honda but they are not willing to help with addressing this issue. This issue has been a problem for ... Read more
Incident date: Jun 19, 2023
Vehicle is consuming an excessive amount of oil, I see this is a common issue with this make and model , even a TSB regarding this issue. Yet, dealership states it is normal. I’m sorry but I have never owned a vehicle where it is normal to have to add 4 qts of oil between oil changes. This is a serious concern for engine wear and tear. I would like to escalate this issue to seek resolutio... Read more
Incident date: Jun 23, 2023
Vehicle 2 hrs after purchased start/stop failure notice came on. Vehicle died without emergency brakes or any brake system at all take place in middle of the road. Took to the dealer where it was purchased from immediately-4 days later “repaired” replaced a valve stating a flap wasn’t closing correctly. 3 weeks later out of state same thing happened 3 different times traveling 70 mph on the ... Read more
Incident date: Jun 23, 2023
SVRD disabled
Incident date: Jun 20, 2023
My high pressure fuel pump went out while I was towing the 43 ft enclosed trailer causing the engine to shut down. I was able to get it home and onto a car hauling trailer took it to a dealership and confirmed the high pressure fuel pump was the culprit they informed me that they would not perform the safety recall because of a modification to the vehicle which has no bearing on the safety issues ... Read more
Incident date: Apr 5, 2023
1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.
CHRYSLER
TOWN AND COUNTRY
(2012) - SUSPENSION
Jun 23, 2023
Incident date: Apr 5, 2021
Ball joints are coming apart and leaving me stranded on several occasions leading to costly repairs.
Crash
Incident date: Jun 16, 2023
I was driving on the interstate on June 7, 2023 heading to work doing the speed limit of 60 MPH and all of a sudden the check engine light came on and a message stated "Engine Power Reduced" and the engine literally dropped engine power immediately and thankfully there was nobody right behind me and I was able to get off the interstate to a safe place. I called the Buick GMC dealership where I pu... Read more
Incident date: Jun 16, 2023
On March 10, 2023, the electrical power steering unit on this vehicle failed. The vehicle was returned to us on March 17, 2023. On March 27, 2023 the power steering again failed on this vehicle after 400 miles of driving. We received the vehicle several days later after the repair. On June 22, 2023, all the lights and warnings for the power steering unit came on again. This time it failed again af... Read more