Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 67,120 complaints for CHRYSLER
Incident date: Apr 12, 2023
I was driving my car in the highway and out of the blue the sunroof exploded and shttared glass was all other the vehicle, there was no object causing it
1 injured
Incident date: Apr 12, 2023
I was driving my car in the highway and out of the blue the sunroof exploded and shttared glass was all other the vehicle, there was no object causing it
1 injured
Incident date: Apr 12, 2023
Please read! This is the 10th occurrence of this issue, and second time posting here as a safety issue. I hope no one else experiences this.The issue still cant be diagnosed, so trying for another time. Last time they had the Pacifica for over 7 weeks! As per previous complaint on Jan 6, 2023 with our 2 year old twin toddlers with us in the vehicle again, the vehicle is still having the same safe... Read more
Incident date: Apr 5, 2023
I purchased this vehicle new in 2016. It currently has approximately 49,000 miles. It has never been involved in any collision. In Feb. 2023 I took it to a Les Schwab Tire Center to have the drag link replaced & alignment done. When the repairs were completed the technician informed me that I may have a rear axle misalignment as he noticed the rear axle appeared to have shifted to the right of th... Read more
Incident date: Apr 5, 2023
The plugs and door latches on both rear doors have repeatedly failed, endangering the safety of my family and other occupants of the vehicle. I am concerned about the safety of drivers and passengers and believe that this issue requires your immediate attention. The plugs and door latches on both rear doors of my Tesla Model Y have failed repeatedly. The failure of the door latches and plugs has... Read more
Incident date: Apr 5, 2023
The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 202... Read more
Incident date: Feb 4, 2023
I know I am not the only one that thinks this is a bad problem, in fact I have not met a person that has owned this era of Dodge Ram that has their Dashboard and the whole parts inside can have been falling apart. Mine has fallen and hit my legs and or lap. Now I don’t mean the whole dash at one time but I have glued, taped and put a dash pad over top to try to keep things from falling into the ... Read more
Incident date: Feb 4, 2023
I know I am not the only one that thinks this is a bad problem, in fact I have not met a person that has owned this era of Dodge Ram that has their Dashboard and the whole parts inside can have been falling apart. Mine has fallen and hit my legs and or lap. Now I don’t mean the whole dash at one time but I have glued, taped and put a dash pad over top to try to keep things from falling into the ... Read more
CHRYSLER
TOWN AND COUNTRY
(2016) — POWER TRAIN
Apr 12, 2023
Incident date: Apr 12, 2023
Car stalls and jumps out of gear at takeoff leaving us in the middle of the intersection having to turn the car off and restarting it as cars are trying to go around, also car accelerates too high rpm when taking off at low speed
Incident date: Oct 11, 2022
My 2018 Tesla Model 3 Long Range abruptly parks itself when a seatbelt is not used. The car does not wake up when sitting into the driver seat and the likely culprit is the driver side occupant sensor. To wake up the car one must press the brake or tap on the screen multiple times. If the sensor is faulty this means the airbags on the driver side will not deploy due to the car thinking there is no... Read more
Incident date: Mar 1, 2023
Failure of vacuum pump caused the brakes and engine to fail on the highway. No warning indications appeared until after the vehicle was brought to a stop. The vehicle was diagnosed at Riser Ford. The mechanics claim that a plastic part in the vacuum pump system broke. After further research I found that this a common occurrence with the Eco boost engines. An investigation is warranted, Ford's negl... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — ENGINE
Apr 11, 2023
Incident date: Jan 1, 2023
The contact owns a 2014 Porsche Panamera. The contact stated that while driving at an undisclosed speed, the contact heard a knocking sound and the vehicle stalled. The contact was able to coast the vehicle off the road. The vehicle was towed to the dealer where it was diagnosed that the camshaft adjuster central bolts from bank two failed and needed to be replaced. The vehicle was repaired howeve... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2019) — AIR BAGS
Apr 11, 2023
Incident date: Jan 1, 2023
The contact owns a 2018 GMC Terrain. The contact stated that the air bag warning light was illuminated. Additionally, the service restraint system message was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact stated that the driver’s side front impact sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer... Read more
Incident date: Apr 11, 2023
On 3/29/2023 took veh in for rountine oil, filter change. On 4/4 while driving Power assist steering went out and track stabilization was disabled. Took veh back to where it was serviced and they said nothing they did would have caused this failure. Spoke with dealership where vehicle was purchased after seeing recall for this same problem on 2015 models. They wanted $179 to diagnose and tell ... Read more
Incident date: Apr 11, 2023
The brake light switch located on the brake pedal failed. This disabled the cruise control, and the brake lights .
Incident date: Apr 10, 2023
Car accident with full left side impaction door will not open doors will not open and I was not able to move out of my seat and yet I was stuck behind the steering wheel behind smashed impacted buckled, steering wheel did not deploy the airbags
Crash
Incident date: Apr 8, 2023
Sometimes when I start my car, my power steering doesn’t engage and I have to turn my car off and turn it back on for power steering to engage. My car is currently pulling heavily to the driver side and when I am idling, my steering wheel is shaking and rocking. Sometimes when I am driving down the road my car will jerk to one side or the other as my wheel will jerk it that way. And there’s be... Read more
Incident date: Apr 8, 2023
NO ACCIDENT HAS OCCURRED AT THIS TIME. I AM JUST REPORTING WHAT I CONSIDER A SAFETY HAZARD DRIVING CONDITION. The push buttons for hill control and all wheel lock are on the wrong side of the console for the shifter handle. They cannot be seen without taking eyes off of the road and leaning around the shifter handle. It's like this set-up was designed for foreign designed KIAS where the drive... Read more
Incident date: Apr 8, 2023
Yesterday I experienced an SUA incident and nearly lost my life. I was entering a freeway and began to accelerate my car. Suddenly I felt as if the gears kicked and the car began to accelerate on its own to max revolutions. I pressed down on the brakes to see if it would stop and there was heavy resistance. I took my foot on the break and the car began to accelerate and rev completely on its own a... Read more
Incident date: Mar 27, 2023
I pulled away from my residence in the city and way generally under 25mph. When I finally reach a location that allowed for higher limits, the bike shut down the display and power to the wheels after it got up to 30mph. After the first occurrence, it would happen periodically without any kind of warning. I had to unlock the bike and restart it for each time it happened.
Incident date: Apr 7, 2023
There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.
Incident date: Apr 7, 2023
There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.
Incident date: Apr 7, 2023
While driving in normal conditions most, if not all, of the van's dash warning lights lit up, the van came to a stop on its own (without input from driver) in the middle of the street, put itself in park and would not shift into drive again. This happened in the middle of the street and before it could be moved onto the shoulder. The battery had to be disconnected to allow the computer/electrica... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — UNKNOWN OR OTHER
Apr 8, 2023
Incident date: Apr 6, 2023
This is the rubber bushing problem on the automatic transmission shift system. I saw that recalls were made for Ford Fusion from 2013 to 2016, but 2017 models were excluded which is my own model. I returned home and tried to reverse my car into the parking lot. But it failed. When I attempted to put vehicle back to reverse or drive, vehicle switched back to park. and an error code appeared saying ... Read more
Incident date: Apr 1, 2023
The left front engine cradle collapsed due to rust while driving. this caused the car to swerve to the left, and when the brakes were applied, it also swerved left. The car was almost undriveable. The failure put the driver of the car at risk, and luckily it happened in city driving, and not on the highway. The engine cradle is a component of the frame of the car, and should not be rusting out... Read more
Incident date: Nov 1, 2022
I've only driven my car 54,000 miles in more than 10 years. Yet, I've had an abundance of brake issues. I've had to replaced my brake pads, brake master cylinder, and brake power booster unit. Now, some mechanics are suggesting that I also need to replace my brake rotors and brake calipers. It's ridiculous.
Incident date: Apr 6, 2023
I down loaded my update through the radio. It said complete. I went into the house and the next morning I started it and a bunch of warning lights were on and have stayed on. I can not use some of the buttons on the drivers door, I can not use my key fob unless it is touching the start stop button, I can not open the trunk, the gas cap will not open, and most of all I have lost some power to the i... Read more
Incident date: Oct 13, 2020
The front windshield on my 2019 Subaru Forester has cracked for no apparent reason. The crack arcs upward from the base of the driver's left side near the wiper blade through the middle part of the lower center windshield approximately 20-22 inches. The crack occurred while the car was parked overnight outdoors. There is no apparent impact damage. The crack appears between the inner and outer l... Read more
Incident date: Apr 5, 2023
Steering at speeds of 30 mph and higher seem to stick in position and is harder than normal to turn wheel
Incident date: Apr 5, 2023
The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was at the dealer for maintenance, the dealer informed him that the "Service ABS" and "Service Electronic Braking System" messages were displayed. The dealer informed the contact that the hydraulic control unit and ABS module needed to be replaced; however, the parts for the repair were on backorder. Additionally, the cont... Read more
CHRYSLER
TOWN AND COUNTRY
(2010) — STEERING
Apr 6, 2023
Incident date: Apr 1, 2023
Multiple incidents where steering feels sticky while driving greater than 20mph causing abrupt forceful action to bring back to straight line driving.
Incident date: Apr 5, 2023
What the dealer told me when I brought there for a recall! The my car need a new engine after they did that now they are saying is the transmission
Incident date: Feb 13, 2023
Electrical malfunction illuminated on the dash than brake malfunction illuminated than the vehicle lost all power no power to windows locks but I was able to roll off an exit and waited for a tow truck to tow to nearest dealer
Incident date: Nov 4, 2021
When turning at low speeds especially sharp turns and accelerating, a cracking sound occurs.
Incident date: Apr 4, 2023
ABS Brake Actuator failed, this malfunction came out of nowhere, making me unable to stop my car and putting my life at risk. I have not seen any official recall on this from Toyota, but I’ve seen many people have this same specific issues on Toyota forums. The ABS, brake, and slip light came on all at once while my car made a continuous beeping sound. This all happened as my brakes went out.
Incident date: Apr 4, 2023
ABS Brake Actuator failed, this malfunction came out of nowhere, making me unable to stop my car and putting my life at risk. I have not seen any official recall on this from Toyota, but I’ve seen many people have this same specific issues on Toyota forums. The ABS, brake, and slip light came on all at once while my car made a continuous beeping sound. This all happened as my brakes went out.
Incident date: Apr 4, 2023
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing... Read more
Incident date: Apr 4, 2023
Every morning after starting, a thick cloud of white smoke emits from the exhausts. It clears up after a minute or so but it happens in both hot and cold weather. Took the car to the mechanic and it was determined there is a head gasket leak. Vehicle runs fine and does not overheat. Upon further research, i noticed it is a common occurrence with Ford Escape owners and the manufacturer isn't doing... Read more
Incident date: Apr 4, 2023
After starting the vehicle and going from reverse to drive the vehicle stalls out. After the initial stall and traveling a few miles, while stopping at a traffic signal the vehicle stalls out again and more times than not can accelerate at a speed higher than prompted. This is a frequent occurrence and other owners of the same make model and year that I have spoken with have the same issue.
Incident date: Apr 4, 2023
While in drive my parking brake engaged all of a sudden. I tried to disengage and it would not. A scanner was brought and the car would not even talk to it. I tried settings on my dash to disengage parking brake and it brought up error. My car had to be put on a flatbed. I was told they found water on left back side where my parking module was and they have ordered the part. I have read several c... Read more
Incident date: Aug 28, 2020
When driving on ice conditions coating to a stop, my newly perchased used vehicle jerked, transmission stuck on downshifts, so bad it started the vehicle into a slide until antilock breaks engaged while iwasnt breaking. Sometimes the transmission pushes on downshifts on dry ground while breaking. Took it to dealer and they said all normal. This could have caused an accident if other vehicles were... Read more
Incident date: Aug 28, 2020
I have encountered 2 issues that can lead to engine failure: 1- Crack in the Oil Pan, 2- High oil consumption leading to engine failure. 1 - I took my vehicle in for the 5,000 mile oil change Jan 11, 2023. I also told them that my engine was idling rough when I was sitting still. After an hour wait, I was told the oil level was very low and the technician had found a crack in the oil pan near t... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — ENGINE
Apr 3, 2023
Incident date: Mar 27, 2023
The contact owns a 2011 Hyundai Sonata. The contact stated while driving 15 MPH and making a left turn, the vehicle lost motive power and stalled. The contact was able to coast into a parking lot. The engine, oil, air bag, traction control, and ABS warning lights were illuminated. The vehicle was towed to an independent mechanic who informed the contact that the engine had seized. The vehicle was ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — FUEL SYSTEM, DIESEL
Apr 3, 2023
Incident date: Mar 27, 2023
The contact owns a 2014 Ram 1500. The contact stated while driving at an undisclosed speed, an unknown message was displayed, and the vehicle lost motive power and stalled. The vehicle was towed to the dealer, where the fuel pump was replaced; however, the failure reoccurred. The vehicle was taken to the dealer, where the diesel exhaust fluid (DEF) tank injector was replaced; however, the failure ... Read more
CHRYSLER
PACIFICA PLUG-IN HYBRID
(2022) — POWER TRAIN
Apr 3, 2023
Incident date: Mar 27, 2023
During the month of March, 2023, my vehicle completely shut down on two occasions, both of which occurred while traveling at highway speeds. There were dash icons that were lit, including a check engine light, a turtle icon and a message to Pull Over. The shutdown caused me to move quickly to the shoulder of the road, with limited ability to maneuver in a safe manner. These shutdowns occurred afte... Read more
Incident date: Apr 1, 2023
When starting vehicle (2015 Tacoma TRD Sport) on a cold morning, received check engine light and trac light. Used code reader and received code P0418 Secondary Air Injection System Control A Circuit error. I reset the code and it came back immediately. I did some research and it is a known issue. I also contacted a local Toyota Dealer (Kool Toyota) and they stated there is no open recalls on my ve... Read more
Incident date: Apr 1, 2023
When starting vehicle (2015 Tacoma TRD Sport) on a cold morning, received check engine light and trac light. Used code reader and received code P0418 Secondary Air Injection System Control A Circuit error. I reset the code and it came back immediately. I did some research and it is a known issue. I also contacted a local Toyota Dealer (Kool Toyota) and they stated there is no open recalls on my ve... Read more
CHRYSLER
PACIFICA
(2017) — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Apr 3, 2023
Incident date: Apr 1, 2023
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to CarMax where it was diagnosed; however, the cause of the failure could not be determined. The vehicle was then taken to the dealer where it was diagnosed and determined that the oil needed to be changed. The vehicle was repai... Read more
Incident date: Jul 15, 2022
Dec. 14, 2018 while driving 50 M.P.H. my 2014 Hyundai Tucson engine: 2.0-L I4-di with 113,000 miles, made an awful sound then moments later, the car engine lost all power, lights and steering. I nearly crashed my car. I was fortunate not to hit the car in front of me who immediately after my engine failed, suddenly stopped to make a left turn barely missing this car, I then had to correct my skid ... Read more
Incident date: Jul 15, 2022
The contact owns a 2021 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more